2024 Impact Summary
Ann Conn, CPA, MBA President and CEO
From Leadership
It is with deep gratitude and immense pride that I dedicate McGregor’s 2024 Impact Summary to the remarkable individuals who bring our mission to life—our compassionate team members, committed board, trusted partners, and the older adults who inspire everything we do.
This past year has been a pivotal one for McGregor. We deepened our impact on the broader community. From launching PACE into new communities to fostering strategic partnerships that support the delivery of excellent service to Northeast Ohio, McGregor continues to embody its values of Respect, Trust, Community and Impact.
Our progress is a testament to the unwavering dedication of our team, whose resilience and passion continue to drive us forward. Their work ensures that every individual we serve feels our commitment to promoting individual choice by providing options, guidance and support along life’s journey.
To our staff: thank you for your tireless efforts and lending your talents to further the mission. To our participants, residents and families: thank you for your trust and engagement.
To our board and partners: thank you for your vision and steadfast support.
This Impact Summary reflects not just the milestones we’ve reached, but the shared journey that brought us here. Together, we are building a stronger, more inclusive future for aging adults in our region—and I couldn’t be more honored to walk that path with all of you.
With heartfelt appreciation, Ann Conn McGregor
Bradley D. Knapp McGregor Board Chair
To our Board & Executive Leadership,
As we reflect on the remarkable successes of the year 2024, I am filled with immense pride and gratitude for the dedication, innovation, and hard work that each member of our organization has demonstrated. This year has been a testament to our collective vision and resilience, and I am honored to share these moments of celebration with you.
In 2024, McGregor achieved significant milestones in innovation and growth. Our relentless pursuit of excellence has led to groundbreaking advancements in our services, setting new industry standards and reinforcing our leadership position in the market. Through strategic investments and a focus on sustainable practices, we have expanded our global footprint and strengthened our commitment to creating value for our stakeholders.
The achievements we celebrate today are the result of exemplary teamwork and collaboration across all levels of our organization. McGregor has also made significant strides in community involvement and social responsibility. We have taken active steps to support local communities, promote education, and champion sustainability.
As we look forward to the future, we remain steadfast in our mission to innovate, inspire, and excel. The accomplishments of 2024 have laid a strong foundation for continued success, and I am confident that together, we will reach even greater heights.
In closing, I extend my gratitude to each of you for your invaluable contributions. Your hard work and dedication are the driving force behind our achievements, and I am privileged to be part of this incredible journey with you.
Sincerely,
Bradley D. Knapp, CFA, CAIA Chairman, McGregor Board of Directors
The Board
THANK YOU TO OUR DEDICATED BOARD MEMBERS
McGREGOR BOARD OF DIRECTORS 2025
Deborah Dallmann
Donté Gibbs
Carrie Gladstone
Renée Holcomb Hardwick
Andrew S. Haring
Chris Heintel
Colette Hounshell
Bradley D. Knapp, Chair
Lisa McGovern
Emily Muttillo
Kate Fox Nagel, DrPH
D. Kirk Neiswander
Ann W. Nguyen, PhD
Dr. Claudia Owens
Halden Schwallie
Allison Walters-Thompson
Angela Wilcoxson
Ke Zhong
Ann Conn
President and Chief Executive Officer (ex-officio)
Executive Leadership Team
Ann Conn, CPA, MBA President and CEO The McGregor Foundation
Jennifer Hayes Chief Financial Officer
Lee Ann O’Brien, CMP, CECC, MBA Chief Marketing Officer
Sandra Mauldin, PHR, SHRM-CP Human Resources Director
Tangi McCoy CEO, McGregor PACE
Yuvette Bozman-Wright, LNHA Executive Director, Residential Housing
Susan O. Althans Director of Philanthropy and Secretary to the Board
True impact is not measured by
we uplift and the
Since 2002, The McGregor Foundation has awarded 793 grants In 2024, there were 38 grants
Karamu House began in 1915 by two Oberlin College students, Russell and Rowena Woodham Jelliffe. The Jelliffes wanted to establish a common ground where people of different races, religions, and social and economic backgrounds could share experiences. In 1917, the Jelliffes found that the arts can bring people together, which led to plays beginning in the new Playhouse Settlement. The Playhouse Settlement was officially renamed Karamu (in Swahili, “a place of joyful gathering”) House. Karamu House became a place where families and communities could gather, share stories, feast, and enjoy one another. Today, Karamu House is recognized as the oldest Black theatre produced in the nation.
The Center for Community Solutions (COOP) is an advisory committee of the Center for Community Solutions (CCS). COOP promotes a better understanding of aging as it addresses the issues and concerns of elders in the Greater Cleveland area through citizen-led assessments, policy development, community engagement, and advocacy. COOP consists of 50 members that represent major leaders in the aging network across Northeast Ohio. Coop has also added representatives from an organization that serves younger Ohioans with disabilities. COOP is a voice for change in the public and non-profit sectors to ensure that adults feel a valuable part of the community and are safe inside and outside of their homes.
what we build, but by the lives
change we inspire
grants to multiple organizations for a total of nearly $19 million grants awarded for $868,620
YWCA: Cogswell Hall
Greater Cleveland has been serving our community for over 150 years and is the seventh oldest YWCA in the country. YWCA is committed to the liberation of all people that are marginalized by their race, ethnicity, gender, identity, disability, sexual orientation, socioeconomic status, and religion. YWCA Greater Cleveland supports marginalized individuals, especially women and girls of color, by providing direct services, empowerment programming, and advocacy while working to overcome structural barriers of equity.
McGregor has granted YWCA Greater Cleveland for the support of residents at Cogswell Hall, a home that offers trauma-informed supportive services, permanent and private housing, mental health services, case management, and engaging activities for those that are homeless or have been placed in unsafe shelters in the Cleveland area.
Upcycle Parts Shop was funded in 2013 by ArtPlace America and was created under organizational parent St. Clair Superior Development Corp. With the goal of using art, creativity, and environment sustainability to strengthen the fabric of its community. The organization welcomes low-income neighbors and others through their part thrift shop and part community hub by providing feefor-service programs to community and corporate partners. Upcycle has recently doubled its retail space by expanding into a second storefront in the Slovenian National Home.
Upcycle Parts Shop is a meaningful organization for older adults that brings communities together to enjoy reminiscing on their life memories and boost cognitive functions through the artistic use of upcycled materials.
Building a Strong Team of Leaders
3rd Annual Leadership Academy graduates celebrate their achievement! Annual Service awards
Kim 10 years, Tangi 15 yrs, Randolph 40 years
McGregor Service Awards are special recognition given to employees who have worked for a particular length, called an employment milestone.
We appreciate their efforts, and it goes without saying that the ones who have devoted multiple years of their career certainly deserve the recognition for their service anniversaries and significant milestones. We applaud the determination and effort each and every one of our staff has demonstrated during their time with us. Through the years, their talents and efforts have contributed to our success. Together, we all take pride in our accomplishments and commitment to excellence.
Annual Executive Leadership Retreat for strategic planning – getting a head start!
The year 2024 was a remarkable one for McGregor, marked by significant achievements and milestones. The Executive Leadership Team (ELT) celebrated these successes while also charting a strategic course for the opportunities and challenges that lie ahead in 2025. The retreat provides a roadmap of the strategic initiatives and goals for the upcoming year. By leveraging our collective wisdom and expertise, we create a robust plan that aligns with our organizational goals and values.
The Class of 2024 embarked on their journey with the academy bringing with them diverse backgrounds and unique perspectives. Over the course of their training, these individuals have demonstrated remarkable dedication, resilience, and a shared commitment to making a positive impact in their departments. In a ceremony filled with pride and achievement, McGregor celebrated the graduation of the Class of 2024 from the Leadership Academy. This occasion marks the third class to graduate from the annual Leadership Academy, which has been cultivating leaders since its inception in 2022
Softball Teams - Batter Up!
McGregor hosted our first annual softball game matching the Residential Housing Team versus the PACE team, with both coaches Yuvette Bozman and Tangi McCoy providing encouragement and cheers to each member as they stepped up to the plate. Pink bats, red hot bats, and all.
Randolph Prather (40 years)
Tangi McCoy (15 years), Ricardio Johnson, Sr. and Kimberly Bethel (10 Years)
Recruitment Collaboration
McGregor launched Arena Analytics collaboration with Eliza Jennings, Jennings, and Judson in May 2024 to improve application engagement and improve the probability factors for candidates with interest in longevity within the healthcare sector.
Earn & Learn
A collaborative Recruitment Program
Unlock your healthcare career.
Purpose, fulfillment, and choices mean success when you work for a nonprofit organization that serves NE Ohio’s older adults.
Live life at your own PACE
McGregor PACE Expands into Lorain County
McGregor PACE is thrilled to announce our expansion into Lorain County, reflecting our commitment to providing exceptional care for the elderly community. While our brandnew permanent location is still under construction, we are currently operating from our temporary location at Wesleyan Village, located at 424 Earl Court, Elyria, since August 2024.
As the sole provider of the Program of All-inclusive Care for the Elderly (PACE) in the State of Ohio, McGregor is dedicated to ensuring that seniors can continue to live in their own homes and stay connected to their communities. This expansion marks a significant milestone in our mission to serve the elderly population with comprehensive care and support.
PACE Adult Day Health Centers are a cornerstone of our program, offering medical, rehabilitative, social, and personal care services. These services are delivered through an interdisciplinary team that employs a community-based approach to develop personalized care plans tailored to the unique needs of each participant.
McGregor PACE remains committed to enhancing the quality of life for older adults through our comprehensive care programs and community-focused initiatives. We look forward to welcoming the elderly residents of Lorain County to our new facility and continuing to provide the highest standard of care and support.
PACE Elyria
Guests were invited to a Gathering on May 29, 2024, to learn more about the program coming to Lorain County.
McGregor: a recognized leader in the industry
Northeast Ohio Smart 50 Awards recognize the top executives of the 50 smartest companies in the Northeast Ohio region for their ability to effectively build and lead successful organizations. All 50 winners will be honored at a special celebration, and three organizations will receive specialty awards for their achievements in three category areas – innovation, impact, and sustainability. Congratulations to McGregor for being a finalist.
To support families as they consider their options, Newsweek has partnered with respected global data research firm Statista to create an annual ranking of America’s Best Nursing Homes. The rankings are based on five data sources.
We are proud to be recognized as one of the best in the category of 100-149 beds, Ohio. Congratulations to our dedicated One McGregor Team!
As recognized by Assisted Living Magazine, McGregor Assisted Living’s “... outstanding standard of care and service, evaluated through online reviews, publications, and industry standards, sets you apart.”
Congratulations to the entire team for representing us so successfully and providing the compassionate care that our residents deserve.
The Centers for Medicare & Medicaid Services (CMS) overall rating is based on a nursing home’s performance on 3 sources: Health Inspections, Staffing, Quality Measures.
Kudos to Team McGregor for receiving 5 stars overall, as we continue to advocate for our Residents, committed to supporting individual choices by providing guidance, support and options to choose what’s right for you.
Newsweek has partnered with the respected global research firm Statista to rank America’s Best Continuing Care Retirement Communities (CCRCs) and have recognized the leading 250 CCRCs in the United States—places where residents not only live but thrive. McGregor made the grade at number 167!
Congratulations to our colleagues throughout the entire McGregor organization!
Community Impact
Values and Culture
McGregor Purpose and Direction
In August, the Board focused their work on key concepts and statements to convey a sense of organizational mission focusing on connectedness, choice, support, and purpose, while also considering our collective Values. Empowering seniors to thrive in a community that champions independence, dignity, and joyful living was at the heart of the discussion. This resulted in an updated purpose and mission statement. McGregor is committed to promoting individual choices by providing options, guidance, and support along life’s journey.
Drive’s World’s Best Culture Certification recognizes forward-thinking employers in aging services who create an outstanding employee experience.
Drive, a company focused on helping organizations be the best they can be, helps us assess our culture.
Culture is defined as “how we do things around here.”
Receiving the World's Best Culture Certification
The recent achievement of receiving the World's Best Culture Certification has sparked an unparalleled wave of excitement and pride within our organization. This coveted recognition is not merely a testament to our excellence but also a reflection of the unwavering commitment and tireless efforts that fuel our culture’s vibrant heartbeat. Achieving the World's Best Culture Certification is no small feat. This prestigious accolade is awarded to organizations that exemplify outstanding cultural dynamics, where inclusivity, innovation, collaboration, and employee satisfaction are not just ideals but daily realities. For our team, this certification validates the harmonious environment we strive to maintain and highlights our collective dedication to fostering a workplace that is both inspiring and supportive. McGregor scored in the 85 percentile on a national comparison.
McGregor, a name Greater Clevelanders
Hospice of Greater Cleveland A new partnership between Judson and McGregor Senior Living Communities Launched August, 2024
For Judson and McGregor Senior Living Communities, organizational aspirations have always been to provide continuity of care and quality service through our dedicated teams.
After a thoughtful assessment to expand and support the needs of our respective hospice programs for future growth, we are excited to share the news that will significantly benefit our Judson and McGregor Communities.
We are pleased to announce that the two organizations have embarked on a new joint venture. This significant collaboration will expand the range of compassionate services and bring an expanded, dedicated team of professionals to our residents and their families. This strategic partnership, built on the strengths of both organizations, is designed to provide the utmost comfort, dignity, and support to our hospice residents during their end-of-life journey, ensuring a seamless and enhanced experience for all.
From The Cleveland Jewish News
After a thoughtful assessment to expand and support the needs of our respective hospice programs for future growth, we are excited to share the news that will significantly benefit our McGregor and Judson Communities. This strategic partnership, built on the strengths of both organizations, is designed to provide the utmost comfort, dignity, and support to our hospice residents during their end-of-life journey, ensuring a seamless and enhanced experience for all. Hospice of Greater Cleveland will begin its work in mid-August 2024.
“Hospice of Greater Cleveland provides end-of-life support and services, bereavement services and palliative care,” Kendra Urdzik, president & CEO of Judson Senior Living and Ann Conn, president & CEO of The McGregor Foundation told Cleveland Jewish News.
“Each individual’s journey is different. Our philosophy is to meet them where they are in every sense and move forward in the direction they want that journey to go,” adds Penni Rolen, Hospice Director.
Clevelanders have lived by for 148 years.
PBS
Viewpoint is an educational, documentary-style program that airs nationwide on Public Television and is broadcast as regional news breaks on CNN Headline News and Discovery Life. As part of a Senior Living Series; navigating compassionate care decisions for aging parents, their research team through a series of interviews and applications identified The McGregor Foundation’s story and mission to be an appropriate focus for a segment in a series of four short segments and a documentary that will be featured throughout a 12-month length of time. Furthermore, a branding campaign mentioning Dennis Quaid, the host of PBS Viewpoint is yet to come in 2025.
“Inside the Gray Area” podcast launched in summer 2024 about life choices, career journeys and what we are passionate about. It’s about Life and all the gray area that is undefined. This is another communication tool that we can use to share our stories, highlight our teams, and bring educational topics to the community.
Community Outreach
Internships
National Intern Day is a holiday that is celebrated each year on the last Thursday of July. This annual observance gives organizations around the country a special day to recognize and celebrate the future leaders of the world: interns!
We would like to take this opportunity to commemorate and thank our 2024 interns for the good work they’ve done this summer!
Funded by the McGregor Foundation, the McGregor Summer Internship Program provides college students with a view of the many facets of aging services and the multitude of careers that support the delivery of care to those in need, from health administration to marketing & communications, from finance & accounting to social work, and everything in between.
So, without further ado, let’s meet the interns who have learned, explored their areas of interest, and brought new ideas to the tables of their respective teams at McGregor this summer!
Kaitlyn Keenan – Kaitlyn is a graduating senior at John Carroll University, where she is majoring in communication with a focus in integrated marketing and minoring in creative writing. Kaitlyn is interning at McGregor as a marketing and communication intern for Summer 2024. After graduation, Kaitlyn would like to pursue a career in public relations or content writing in the Cleveland area.
Brandon Rock – Brandon is in the social services master program at Case Western University. He is expecting to graduate in Spring 2025. Brandon is interning at McGregor as a social services intern for Summer 2024. After graduation,
Brandon would like to be a therapist in a geriatric setting, where he can continue showing empathy and compassion through difficult decisions in others’ lives.
Kat Eddy – Kat is a rising senior at Baldwin Wallace University, majoring in communication with a focus in public relations and minoring in social media production. Kat is a marketing and communication intern at McGregor for Summer 2024. After graduation, she would like to fulfill her dream job for E-Sports social media marketing.
Michael Nock – Michael is a rising junior at Fordham University, majoring in Applied Accounting and Finance. Michael is the accounting and finance intern at McGregor for Summer 2024. After graduation, he would like to move to New York City, perusing a career in business operations or management. After completing this internship, Michael found himself being more interested in the operational side of business, rather than the financial side of business.
Some Places Are All About the Experiences…
…and McGregor is one of them. We are proud that our internship program has been such a great experience and has made such a big difference in the lives of our interns.
To our interns, thank you for choosing McGregor and for all your good work this summer. We wish you continued success as you finish school and begin pursuing new passions in the future!
Does our internship program sound like a good fit for you?
Visit our Indeed page to apply for next year’s Summer Internship Program.
