NOLEGEIN Journal of Management Information Systems 2018 Issue 2 by Mba Journals

Nolegein Journal of Management Information Systems

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Nolegein Journal of Management Information Systems Nolegein - Journal of Management Information Systems is focused towards the rapid publication in the following areas of

Focus and Scope of the Journal ! Business globalization and information technology ! Relationship between information technology and organizational performance ! The human element in organizational computing ! Informational support of collaborative work ! Knowledge management, organizational learning, and organizational memory ! Securing Information Systems, management of information resources ! Enterprise/executive information systems, ethics in Information Systems ! E-commerce: Digital Markets, Digital Goods ! Managing Projects ! Managing Global Systems ! Sections covered by this journal are review papers, research papers, interviews, news, companies/

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NOLEGEIN Journal of Management Information Systems NOLEGEIN Journal of Business Ethics , Ethos & CSR NOLEGEIN Journal of Entrepreneurship Planning, Development and Management NOLEGEIN Journal of Operations Research & Management NOLEGEIN Journal of Supply Chain and Logistics Management

NOLEGEIN Journal of Global Marketing NOLEGEIN Journal of Advertising and Brand Management NOLEGEIN Journal of Consumer Behavior & Market Research

NOLEGEIN Journal of Financial Planning and Management

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NOLEGEIN Journal of Business Risk Management NOLEGEIN Journal of Corporate & Business Laws NOLEGEIN Journal of Organizational Behavior Management NOLEGEIN Journal of Leadership and Strategic Management

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NOLEGEIN Journal of Performance Management & Retention Strategies NOLEGEIN Journal of Human Resource Management & Development

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EDITORIAL BOARD MEMBERS Dr. S. Susi Assistant Professor Department of Management, C. Abdul Hakeem College of Engineering and Technology, Veppur, Tamil Nadu , India

DR. G G Mathews Faculty Department of Management Studies, Mount Zion Institute of Management, Alappuzha, Kerala, India

Mahesh Kumar Sharda Associate Professor Department of Management, Christ University, Bengaluru, Karnataka, India

Rohini Jha Assistant Professor Department of Management, Birla Institute of Technology, Ranchi, Jharkhand, India

Dr. Shubhi Lall Agarwal Assistant Professor Department of Management, Atharva Institute of Management Studies, Mumbai, Maharashtra, India

From the Director Desk Dear Readers, We would like to present, with great pleasure, the inaugural First volume of a new scholarly journal, NOLEGEIN Journal of Management Information System. This journal is part of the Management Information System, and is devoted to the scope of present management issues, from different prespectives. This new journal was planned and established to represent the growing needs of information systems as an emerging and increasingly vital field, now widely recognized as an integral part of Management. Its mission is to become a voice of the Management community, addressing researchers and practitioners in this area. The core vision of Management Information System in MBA Journals is to propagate novel awareness and know-how for the profit of mankind ranging from the academic and professional research societies to industry practitioners in a range of topics in information systems in general. MBA Journals acts as a pathfinder for the scientific community to publish their papers excellently and well on-time.. Management Information System focuses on original high-quality research in the Business globalization and information technology, The human element in organizational computing, E-commerce: Digital Markets, Digital Goods, Managing Global Systems, Business globalization and information technology, ethics in Information Systems etc. The Journal is intended as a forum for practitioners and researchers to share the views of Management Information System in the area. Many researchers have contributed to the creation and the success of the Management Information System. We are very thankful to everybody within that community who supported the idea of creating an innovative platform. We are certain that this issue will be followed by many others, reporting new developments in the field of management of information systems. This issue would not have been possible without the great support of the Editorial Board members, and we would like to express our sincere thanks to all of them. We would also like to express our gratitude to the editorial staff of MBA Journals, who supported us at every stage of the project. It is our hope that this fine collection of articles will be a valuable resource for Management readers and will stimulate further research into the vibrant area of Management Information System.

Puneet Mehrotra Managing Director

Contents Artificial Intelligence: Threat or Opportunity

Keyur Shah, Dhara Padsala, Suhag Patel Portability is a New Dimension in the Service Sector: Case of Insurance Sector

H.S. Vyas, Kumardatt Ashok Ganjre Deliberating Upon the IFRS Norms and Compliance Issues in Developing Countries Like India

Anureet Sahi, Sudhanshu Verma A Study to Understand the Customer Pattern and Resolve Customer Issues

Aishwarya Johri Statistical Analysis of Investment by Women Aakanksha Gupta

NOLEGEIN Journal of Management Information Systems eISSN: 2581-6810 Vol. 1: Issue 2

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Artificial Intelligence: Threat or Opportunity Keyur Shah1*, Dhara Padsala1, Suhag Patel1 Student of Master of Management Studies, Atharva Institute of Management Studies, University of Mumbai, Malad, Mumbai, Maharashtra, India

ABSTRACT Artificial Intelligence (AI) has become the latest boom in the technology world and within a short span of time it has changed the way of working anything that is linked to life of a human being e.g. education, employment, economy, communication network, warfare, privacy, security, healthcare, ethics etc. However, the goal of artificial intelligence research is to create an artificial general intelligence (AGI), which can do any intellectual task that the human mind can perform. Despite its user-friendly software, AGI can be very harmful to humans. It may control human economic development, market processes, security policy issues and it can exploit the sources of humanity. Scientists have warned that right after the creation of an AGI, self-recursive super-intelligence AI will soon emerge, which will be an entity beyond the capabilities and performance of the smartest person ever. Chat bots could possibly reduce the need for customer service representatives but on the other hand, complex programming requirements and artificial intelligence would lead to more job creation for data science analytics and service delivery to customers. AI is an opportunity more than threat in every sector. Keywords: artificial intelligence, artificial general intelligence, employment, ethics, security

INTRODUCTION According to the latest technology it is very essential to understand what Artificial Intelligence (AI) is and how exactly it works. As per the definition of AI in Oxford dictionary, Artificial Intelligence is intelligence exhibited by machines. In computer science, it is perceived that machine which is created by human is intelligent enough to adapt itself to the environment and take the appropriate actions that maximizes its chances of success at some goal. Thus, when a machine understands and acts like a human being e.g. learning, planning, reasoning, problem-solving, decisions making, understand the environment and adapting accordingly, also processing as per the languages required etc., then it falls under the category of Artificial Intelligence [1, 2].

In spite of the way that we are depending on Artificial Intelligence as the following apparatus to change the manner in which we live, work and communicate with each other - which will be for the most part empowered by machine-learning procedures â&#x20AC;&#x201C; it stays vague regarding how these intelligent agents will take care of more intricate issues than the ones existing today (e.g. poverty, Epidemics, atmosphere changes) while remembering that the cutting edge in AI today is to brilliantly perceive pictures and insightfully playing amusements [3]. If we additionally take a gander at the current circumstance and who is associated with riding the influxes of advance in Artificial Intelligence, at that point one can

NOLEGEIN Journal of Management Information Systems eISSN: 2581-6810 Vol. 1: Issue 2

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Portability is a New Dimension in the Service Sector: Case of Insurance Sector H.S. Vyas1,*, Kumardatt Ashok Ganjre2 1

Registrar, Deviprasad Genka Management College of Media Studies, Mumbai, India Director, Deviprasad Genka Management College of Media Studies, Mumbai, India

ABSTRACT News in early October has reported that the portability implementation has come to India. They referred to the ‘portability’ of health insurance, an option which would subsequently be expanded to general insurance policies too. This means that the insurance holder—who in an erstwhile process was stuck to one company for his/her life span—could now choose to switch between companies if he/she finds the offerings or service levels better at a different company. This has multiple implications across different levels in the insurance sector. There is an argument that it would benefit the policy holder. But there are also challenges that such a change—like portability in this case—can pose to the operations of the industry. This paper explores what exactly ‘portability’ brings in to the insurance sector. In the process, the authors try to identify if this ‘portability’ in insurance sector has any similarity with ‘portability’ of mobile numbers in the telecom sector, exploring if there are any lessons to be learnt. Perhaps, portability itself is a new dimension in the service sector. Keywords: anecdotal study, change management, insurance, portability, service sector.

INTRODUCTION Health insurance portability (HIP) [2, 3] seems to be the new fad. Amidst many expectations, the policy which has long been debated has come into implementation on 1 November 2011. There are discussions that this initiative will increase the intensity of competition in the insurance sector, because customers now have the freedom of switching their insurance provider. But does it mean wholesome freedom of choice? It turns out that the freedom is conditional. Before talking about health insurance, one could perhaps do better by taking a look into what happened with a similar concept, mobile number portability (MNP) [1, 4]. Not long ago, only in January 2011, has come into implementation. While it was surrounded with many expectations, all

fuss about the concept subsided with the simultaneous promotion of 3G. But that is industry, where shelf-life of a product in less than six months. However, in insurance sector, and with health insurance products, the issue is more complicated, though the operational difficulties are more or less alike[7] [8]. Unlike mobile numbers which do not yield, health insurance products are expected to yield. They accrue benefits over long term based on the conditions in which they are bought. As a customer one would want to imagine that the health insurance was bought at the right time at a low premium cost, but with maximum benefits over the long term. Insurance providers too promise long-term benefits to customers, since there is an expectation that the customer would continue paying premiums that would serve as capital for investment to

NOLEGEIN Journal of Management Information Systems eISSN: 2581-6810 Vol. 1: Issue 2

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Deliberating Upon the IFRS Norms and Compliance Issues in Developing Countries Like India Anureet Sahi1, *, Sudhanshu Verma2 1

PhD Scholar , Professor2, Kaziranga University, Koraikhowa, NH-37 Jorhat, Assam, India

ABSTRACT The harmonization of accounting standards is a fast-growing international trend with International Financial Reporting Standards (IFRS) as the front runner having broad-based acceptance. The paper seeks to summarize the findings of various studies regarding the adoption of IFRS by developing countries. It deliberates the reasons for IFRS adoption by these nations, the issues and challenges of the transition, the economic impact of the process, and the recommendations by various authors. The paper examines the existing literature for studies on the ongoing IFRS convergence through Ind AS adoption in India and concludes that there is paucity of studies with specific reference to India. It recommends further case-based studies on Indian corporates for analyzing the impact of IFRS convergence on their performance as well as business perception survey to assess the level of preparedness in the corporate setup for this transition. In view of the ongoing phased mandatory adoption of Ind AS by Indian corporates, the paper attempts value addition by highlighting specific areas of concern for Indian corporates, particularly multinationals listed on foreign stock exchanges. Financial impact on the companies could have broader ramifications for the Indian economy. The paper seeks to identify future research areas that may assist the corporates in risk identification and mitigation strategies for Ind AS transition. This paper is limited in its scope to existing research on the impact of IFRS on developing countries. It has practical implications for researchers, accountants, corporates and policy-makers about IFRS convergence in India. Keywords: accounting standards, economic impact, financial impact, IFRS, Ind AS

INTRODUCTION Economics has been defined as the science of optimization of choices under the constraint of scarcity of factors of production (like land, labor, capital and entrepreneur) with the objective to maximize the utility for people at minimum opportunity cost. The economic problem is that, while factors of production are finite, human requirements are unlimited. Thus, exercising choice of utilization of a factor of production results in the ‘opportunity cost’ of its nonutilization for alternative uses. The cost of any goods or services may also be determined by considering the prevalent

market value of inputs and production of any goods or services that occurs if an entrepreneur is able to employ the resources at the least opportunity cost. Over time, this results into production of goods and services having the least opportunity cost. Many times, this leads to over-exploitation of selected resources and some under-utilized or idle resources. This translates the economic problem into one of making a rational choice to maximize the benefits while considering the potential trade-offs to minimize the opportunity cost. The three fundamental questions of economics for every society are what to produce, how to produce and for whom to

NOLEGEIN Journal of Management Information Systems eISSN: 2581-6810 Vol. 1: Issue 2

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A Study to Understand the Customer Pattern and Resolve Customer Issues Aishwarya Johri* Student, Ajay Kumar Garg Institute of Management, Ghaziabad, Uttar Pradesh, India

ABSTRACT Understanding what the customers want and expect from an organization is the key to a satisfied customer. It is a highly structured, continuous, and consistent process which needs regular supervision. Here, with the help of a questionnaire, an attempt has been made to ascertain the requirements, behavior and the expectations of the customers from a logistics firm called Delhivery. The survey helps the company to learn about its competitors and the areas where it needs improvement. Keywords: customer pattern, customer behavior and expectations, customer feedback

INTRODUCTION An important key to success is to know your customers; hence, it is a healthy practice to interact with them for the regular and periodic overhauling of the internal systems and the best way to do that is to send a questionnaire to the customers so it can be determined for sure where the organization needs to work and what the strengths of the organization are. With the help of the data collected, the standing of the company can be ascertained, and a new strategy can be adopted if needed [1].

27.5%, 12 customers are using warehousing services, i.e., 23.5%, 15 customers are sending their shipments through air freight, i.e., 29.4%, seven customers are using bulk cargo service, i.e., 13.7% and other three customers are using different services, i.e., less container load and project cargos (Figure 1). Table 1. Delhivery rate. Question: Rate Delhivery with context to your other logistic partner. Superior 4 Good 34 Fair 11 Poor 2

Fig. 1. Customer warehousing. Interpretation: In Delhivery Pvt. limited, 14 customers are using land transport, i.e.,

Fig. 2. Rate delhivery with logistic partner.

NOLEGEIN Journal of Management Information Systems eISSN: 2581-6810 Vol. 1: Issue 2

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Statistical Analysis of Investment by Women Aakanksha Gupta* Student, Ajay Kumar Garg Institute of Management, Ghaziabad, Uttar Pradesh, India

ABSTRACT This research study is mainly based on the analysis of investment pattern of respondents, i.e., working women in the Delhi (NCR). Presently, women are involved in all fields like politics, research, military, etc. So they are contributing in economic growth as they are moving towards employment and saving their money for increasing their wealth. In this research study, we mainly try to understand their investment preference and their awareness towards investment based on their sector of employment. This research was conducted in Delhi (NCR) region through distributing a structured questionnaire to 96 respondents as researcher collected the data only from 80 working women. This research study identifies that majorly women are not interested to take high risk and are only willing to invest in safe and secure avenues of investment whereas the investors are giving more dependency to their own opinion as well as their husbandâ&#x20AC;&#x2122;s opinion. But as economic factor, they depend on the income, high returns, and future security. Modern women can manage family responsibility as well as economic responsibility efficiently. Keywords: Low risk investments, Investment pattern, Women investors, Safe investment options

INTRODUCTION The research is mainly based on income and investment pattern of working women in Delhi (NCR). There are various investment avenues available in the market such as shares, debentures, bonds, mutual funds, insurance, bank deposits, commodities, precious metals, provident funds, etc., whereas some avenues are risky and some are risk free. People those are uneducated or less educated mostly prefer to invest in less risky or risk-free avenues. Unmarried people mostly invest in those avenues which are risky in investment. Investment is one of the major issues in the middleclass family, but small class savings are mainly incurred on future expenses. Investment behavior of an individual is difficult to predict. It is the psychology of the investor that determines the pattern of his/her investment. For example, during the period of recession, some investors

postpone their investments, while other investors may prefer to take advantage of the situation even though it involves risks. In case of India, gross domestic savings (GDS) as a percentage of gross domestic product (GDP) at market prices increased from 8.6% in 1950-51 to 34.8% 2006-07. When the major components of GDP are analyzed, it is observed that the household sector is the major contributor to GDP, which accounted for 5.7% in 1950-51, 9.5% in 1970-71 and 23.8% in 2006-07. The share of private corporate sector in GDP which contributed 0.9% in 1950-51, increased to 2.7% in 1990-91 and then to 7.8% of the GDP in 2006-07, as a result of introduction of economic reforms introduced in 1991 which stimulated savings of the corporate sector. Public sector saving was accounted for 2.0% of GDP in 195051 which increased to 3.2% in 2006-07.