CEO’s
Note
elcome aboard Uganda Airlines! I greet you at a time when the impact of the coronavirus and the multiple government travel restrictions are being felt throughout the world. It is no surprise that our industry has been hit the hardest by the COVID-19 pandemic having had airports, borders and markets closed since March 2020. After six months of flight suspension, we are back in the skies, fired up and ready to reclaim lost time on what we set out to achieve in our strategic plan. We remain committed in our quest to connect Uganda to the rest of Africa and the world and to make Uganda Airlines your favourite world class airline. We resume operations with COVID-19 still active, which calls for concerted efforts from all of us to manage and stop it from spreading. At Uganda Airlines, we are committed to keeping passengers safe and healthy through strict adherence to approved Standard Operating Procedures (SOPs), in compliance with national and international guidelines for safe air travel. We appeal to our passengers to abide by the guidelines issued by airports across the world, which include the wearing of face masks, temperature checks at various points, frequent sanitisation of hands, and social distancing as far as possible. Passengers will also be required to present to us proof of a negative PCR test result for COVID-19 before being processed for boarding. The test must have been taken no more than 72 hours prior to the date of the planned flight, from a health facility accredited by the host government from which the first flight is taken. As we restart our flights, we are conscious that the health crisis has affected demand for air travel and so we have adjusted our schedules and frequencies. However, we shall continue to add more flights to meet your needs. As we make these changes, we shall endeavor to inform you ahead of time through our website, facebook page, twitter handles and our network of sales offices and travel agents, so that our passengers can plan and book their journeys with us. Uganda Airlines continues to be about our travellers. We will continue to offer you a welcoming, friendly and courteous customer experience across all our touch points from the first contact and booking, through ticketing, check-in, on-board service, arrival and post arrival processes. Our schedules are designed to offer you convenience and flexibility across our growing regional network and we will continue with our plan to add more cities to our network including Johannesburg, Lusaka, Harare, Kinshasa, Goma, Lubumbashi, Khartoum, Kigali, Addis Ababa and others. We are looking forward to receiving our two Airbus A330-800neo aircraft in December 2020 and January 2021, to be used to launch inter-continental flights to Europe (London), Asia (Guangzhou) and the Middle East (Dubai). Our systems are being upgraded to allow for global connectivity and the implementation of a framework of alliances, interlines and codeshare with partners across the industry. Even after COVID-19, our shareholders continue to support and invest in the business and we are well positioned for the future. Thank you for making Uganda Airlines your airline of choice and we look forward to being of service to you again soon. Please sit back, relax and enjoy your flight with us. Cornwell Muleya CEO Uganda Airlines
12
NG'AALI
DECEMBER 2020 - FEBRUARY 2021
