Maslen Estate Agents Company Brochure 2022

LEWES ROAD | WOODINGDEAN | FIVEWAYS

5 star reviews

Are you home yet?

With three branches in prime locations around Brighton we have more than 23 years experience in matching buyers and sellers, tenants and landlords, developers and investors in order to get the very best outcome for everyone.

Our vast experience gives us an unrivalled knowledge of the area which is one of the reasons that we have become one of the highest selling estate agents in Brighton & Hove. The main thing that sets us apart from others is

that we put people before profit – every time. We are proud to be recognised in the Best Estate Agent Guide 2022 for our dedication to providing the very highest levels of service. Independently identified as one of the top estate agents in the country, our levels of marketing, results and customer service have been rated as Excellent for both our Sales and Lettings. We are also the only estate agent in Brighton & Hove to be approved by the Trading Standards ‘Buy with Confidence Scheme’.

Whether you’re a buyer, seller, landlord or tenant you’re in safe hands with Maslen Estate Agents.

People before profit

Customer care is everything to us. Whether that’s getting your first foot on the property ladder, upsizing or downsizing, letting or renting - we are proud of our reputation for treating everyone as individuals who have their own unique requirements and dreams.

These are life-changing decisions and for us there’s no better feeling than to be a part of that process.

OF SERVICE AS INDEPENDENT ESTATE AGENTS OFFICES IN THREE KEY LOCATIONS

David Maslen M.N.A.E.A., M.A.R.L.A. Director

Doing things differently

‘People before profit’ isn’t a phrase you’d usually expect to hear from an estate agent. David Maslen does things differently, which is why he has built a successful business which stands head and shoulders above others.

Having worked for one of the country’s largest corporate estate agents, David knew that things needed to change.

Launching Maslen Estate Agents in 1999 his vision was to build a business on the values of trust, integrity and results, treating every single person as an individual.

With three successful branches across the city and an unrivalled reputation, that’s exactly why Maslen Estate Agents are so well-known and respected.

With a carefully chosen team that shares David’s passionate approach, a commitment to customer care is always the top priority.

5

Photograph credit ©Loz Scott

Land & New homes

Your home could be worth more than you think. Whether you already have planning permission in place or are simply looking for ways to maximise the value of your property we can advise you on the different options available.

By working either together or on your behalf with architects, planning consultants, builders and developers we can explore possibilities such as using part of a large garden to build a new home. We can oversee the whole process through to placing it on the market once it’s ready for sale, and with an “Option Agreement” you don’t necessarily even have to pay for planning permission or architect fees.

Lewes Road Office

Paul Wilkinson M.N.A.E.A. Associate Director

With 30 years experience as an estate agent Paul successfully leads the Maslen Estate Agents team at our Lewes Road branch.

Having joined the company in 2008 he was already a property sales expert and today his dedicated and driven work ethic means that he won’t rest until he finds the right fit. Paul just loves helping people.

When he’s not busy running the day-to-day operations, he’s patiently scouring the area for that perfect property.

Sales agreed compared to other estate agents

“We tried two agents prior to Maslen Estate Agents who couldn’t sell our 1 bedroom flat in a year. Once we tried Maslen Estate Agents they had a viewing within a day and a near to asking price offer the next. A very streamline process made easy by Sam and Paul. Completed a couple of months later. They’ve reinstalled our faith in Estate agents from a few bad experiences prior to instructing Maslen. Would recommend more than any others in Brighton.” – Ryan E.

“The best estate agent in Brighton! A huge thank you to Ben, Donna & the rest of the Maslen Estate Agents team who recently helped us with the sale of our Brighton home. We went from listing to final offer all in the space of two weeks, and sold above asking price. They offered excellent advice and ensured our sale was smooth. Thanks again to the team!” – Andrew U.

Why choose Maslen Estate Agents?

Trust

Rated as Excellent in the BEST Estate Agent Guide 2022 for our service and results, we have been independently identified as one of the top estate agents in the country for our Sales and Lettings. Our clients trust us to put their needs before everything else.

Confidence

We’re the only estate agent in Brighton and Hove to be approved by the Trading Standards ‘Buy with Confidence Scheme’. Not only that, we’re insured, DBS checked and fully qualified.

Results

In 2021 we achieved 101.39% of our final asking prices and sold over £80 million worth of property sold.

People

Although it’s a digital world we think nothing beats talking to a local expert face-to-face. You can pop into one of our three offices for some personal, expert advice - we’d love to see you.

Ease

We deal with your solicitors directly, it’s another way we’re different from other estate agents. With one of the highest completion rates in the city, Rightmove consistently lists us in the top five Brighton agencies.

Creativity

When it comes to creative thinking in marketing properties we are leading from the front. Taking advantage of the latest cutting edge online tools is just one example of the way we innovate.

A Dedication to Sales Progression

When you accept an offer on your home and the ‘For Sale’ sign is changed to ‘Sold’ it is a fantastic feeling. Here at Maslen Estate Agents we know that making sure a sale goes all the way through to completion is a key element of the services we provide and something that our clients should expect. We’re incredibly proud that this is regularly highlighted and praised in our 5-star Google reviews.

5 STAR REVIEWS ON

Woodingdean

Sharon Wareham M.N.A.E.A. Associate Director

Sharon brings 23 years of invaluable experience to Maslen. As the longest serving estate agent in Woodingdean her knowledge and love for the local area is unrivalled.

The work that takes place after a sale is agreed is called ‘sales progression’ and it is as important as any other aspect of our business. From the very start of the selling process we will advise you on how complicated a property chain might be and whether or not a buyer will be ready to move to schedule. These are things that can help make the decision of accepting an offer easier, but there are often other things that can crop up which need the benefit of our experience.

Communication is key, and having a dedicated Sales Progression team means that dealing with other estates agents in a chain, solicitors and surveyors is a priority rather than hidden away on someone’s To Do List. Our team is focussed on keeping on top of everything and making sure that everyone involved has all the legal documentation and information they need when they need it, making sure that everything is done to make sure your move goes as smoothly as possible.

“We have had a fantastic experience buying our family home via Maslens Estate Agents. Everyone we have encountered along the way from the open house, to our incredible Sales Progressor Donna have all been so kind, calm, friendly and genuine. I would use Maslens for a sale or purchase in a heartbeat, and recommend to any family or friends who are looking to sell. Thank you to all the team at the Lewes Road Maslens, and in particular the wonderful Donna for all of your help and support over the past few months! We are incredibly grateful!” - Izzy, Jack & Rudi

With a true passion for customer care, everyone who deals with her soon learns that she is much more than an expert in market appraisals and sales. However, it is behind the scenes that Sales Progression plays a hugely important part of Sharon’s day to day work, and it is ensuring that a sale through to completion that makes her happy.

Manager

Selling high end prestige cars gave Neill an excellent grounding in understanding and knowing exactly what buyers are looking for and it’s a skill he has put to great use since becoming an estate agent in 2017.

Working up to become Manager of our Woodingdean branch within such a short time is testament to the fact that he loves to spend time with customers and provide a 5-star service.

Family life is extremely important to Neill and that’s another reason why he can really understand and relate to the needs and requirements of our clients.

Neill Pattenden

Featured Properties

your situation, selling a property is a life-changing decision. So whether it’s your first house or your family home, we’ll support you throughout the process. At Maslen, we’re dedicated to matching the right buyer with the right property. That’s why we’re the highest-selling estate agent in Brighton and Hove.

Valley Road,

Fiveways

Perfectly placed in a central location in the heart of Fiveways our teams dedication to supplying consistently commendable levels of service to our clients is regularly endorsed by their 5 star Google reviews and outstanding results.

bought our house through

Estate Agents and it is only after dealing with other estate agents that you realise how above and beyond Sharon will go for you. I genuinely believe Sharon is the only reason we were able to complete the sale. When the sellers became uncooperative and it looked like the sale had stalled completely Sharon went out of her way to get paperwork sorted, was available at all times to answer and questions I had and was instrumental in getting the sale completed. I would recommend them 100%, there is no need to consider anyone else. Thanks Sharon!

Dan

Rightmove 2021 data covering Brighton BN2 3, BN2 4 & BN2 9

How we sell your home

Online

Did you know that 95% of buyers find their property online? That’s why our listings are meticulously created and feature expertly written copy, a detailed floor plan, EPC ratings and in-depth guides around the buying process.

We also have a strong presence on the two most important property websites Rightmove and OntheMarket, ensuring that your property is seen by as many potential buyers as possible.

’Featured Properties’ on the front page of our website as well as on these two portals places your property in a hugely prominent position.

Professional photography

Did you know that professional photography helps a property sell 1.5 times faster and also increases the chances of you achieving your asking price?

The fact that some of our competitors think an agent’s smartphone is good enough is yet another example of how we do things differently.

We always use professional photographers to show your home in its best light.

BUYERS VIEW HOMES THEY’VE FOUND ONLINE

Floor plans

During a survey of over five thousand home movers 91% cited floor plans as being useful or essential when searching for their next property. We create professional floor plans for every property we sell, it’s another thing that shows we know what works.

Print advertising

Print advertising might be something that other agents tell you isn’t needed in this day and age. We disagree.

Anything that we can do to help you will be done and that includes making use of local newspapers and magazines to give your property maximum exposure.

A personal approach to marketing

Our whole company ethos revolves around the concept that when it comes to marketing properties you need a personal approach each and

every time. We know that all of our clients will have different dreams and goals and it’s our job to help make them reality. How do we do this?

Our multi-level marketing

Of course your property will be featured on our website but we go the extra mile when it comes to making sure as many potential buyers as possible will be made aware of it. Our regular highly targeted newsletters, property alerts to registered buyers, innovative use of social media platforms and of course high profile coverage on Rightmove and OnTheMarket all combine to offer you the very best marketing coverage.

Real people, real knowledge

At Maslen Estate Agents we pride ourselves on having a team of dedicated professionals who take the time to get to know all of the properties we market. This means on a viewing they will have the answers to all the questions a buyer might ask and also know the best aspects of your home to highlight.

Discreet marketing

Sometimes you don’t want a big ‘For Sale’ sign outside your property for various reasons. If discretion is important to you we offer a bespoke low-key marketing approach which will ensure that you won’t appear online or in the press.

We’ll use our large regularly updated list of active potential buyers to identify those specifically looking for properties like yours and target them directly.

Professional brochures

You can’t discount the power of print when it comes to staying in the mind of a potential buyer who may have seen several properties in one day. Our professional brochures are produced to industry leading standards and feature eye-catching photography in a luxurious page-turner that will leave a lasting impression.

“I cannot recommend Maslen Estate Agents enough. They have provided a really fantastic service from start to finish. All of the staff are friendly and helpful, and have gone above and beyond the whole way through. They are really respectful and polite. Our valuation was really accurate and the house was put on the market quickly. The staff were all really friendly and helpful, with really clear and timely communication from the beginning (for example following up phone calls immediately with an email for appointment times). Their fees were really competitive and they gave excellent advice and information throughout.” - Rosie S.

“If we could give more than 5 stars we would. Sharon and Erin worked so hard helping with the sale of my property. I placed my property on the market at the beginning of the Covid lockdown and they were there helping and supporting me throughout. They all went above and beyond what I expected from an estate agent.” – Alison D.

5 simple steps to selling with Maslen

Step 1: Valuation

We will use our unrivalled knowledge of the local housing market to give you an accurate valuation. We will always be transparent and honest and give you a figure that we think is achievable right from the very start.

WE PROVIDED

CARRIED OUT 4,762

VIEWINGS IN 2021

Step 3: Listings go live

The personalised marketing plan we create for you means that the minute listings go live online everything will be in place to attract the right buyer.

VALUATIONS

Step 4: Viewings

We attend every single viewing that we book so that agents can answer any questions a buyer might have as well as you could do yourself. Just as importantly our honest and transparent approach means that we will give you all the feedback you need to keep you up to date throughout the process.

Step 5: Progressing and managing the sale

Step 2: Marketing preparation

We will create a package of professional photos, floorplans, EPC ratings and a description of your home that highlights all of the aspects that wil appeal to potential buyers. We can even give you tips to prepare your property for our photographer to make everything as easy and straightforward as possible.

We work hard to find the perfect buyer and also to negotiate the best price for our sellers. As we promise to be with you every step of the way once you accept an offer we know we still have a lot of work to do. We talk to solicitors, we communicate with everyone involved and our dedicated sales progressor will be there for you until completion.

ONE OF THE LOWEST PRICE REDUCTION RATES IN BRIGHTON & HOVE

Experts in completing your sale

First class service

Buying and selling a home can be often overwhelming. Our NAEA qualified staff are there to guide you through any difficult situations, complex negotiations and long chains.

Our dedication to making sure a sale goes though is proven by the facts - We’ve got one of the highest completion rates in Brighton & Hove and achieved 101.39% of asking prices in 2021.

At Maslen Estate Agents we take great pride in training and developing our team. That’s why we’ve been accredited five times by Investors in People.

Support and guidance

People over profit is more than a soundbite hashtag slogan for us and that’s why we build lasting relationships with our clients. They trust us to solve problems whilst providing invaluable peace of mind throughout the sales process.

HAVE

TECHNICAL AWARD IN SALE OF RESIDENTIAL PROPERTY

Independent financial advice

Maslen Financial Services

Trying to juggle a mortgage, life cover and insurances can be a headache. We’ll take the stress out of buying or selling with some honest financial advice. Entirely independent, we will guide you through the process in a balanced and unbiased way.

Our fee-free services include:

Independent mortgage advice

Access to underwriters

advice

Our mortgage specialist can meet you at any one of our three branches

“Having already used Maslen for their Financial Services on my first house purchase I knew Stuart and his team wouldn’t let me down on my second. As a self employed person

applying for a new mortgage to move house during Covid times, I knew it would be difficult but Stuart and Maslen’s went above and beyond to get this to work for me. 10/10 from a very happy retuning customer.” – Arran D.

Maslen Financial Services Ltd, trading as Maslen Financial Services, is an appointed representative of HL Partnership Ltd. HL Partnership is authorised and regulated by the Financial Conduct Authority. The registration number is 475260.

Stuart Gulvin CeMAP

Independent Mortgage Advisor

With over 30 years’ experience in financial services Stuart offers expert advice to first-time buyers, home movers and property investors. CeMAP qualified and 100% independent, he’s dedicated to making the lives of our customers a little easier. So whether it’s mortgages, house purchase, remortgaging or buy to let/let to buy he’s here to help.

“We had a first rate experience with Stuart and Louise at Maslen Financial Services. Stuart’s expertise was second to none and we felt well informed throughout. We had every confidence Stuart had a good grasp of the market and got us the best mortgage deal. Louise was also very skilled at keeping all administration in order for us and answering several queries I had. Highly recommend and have already passed on their details to friends.” – Georgina T

Lettings

Professional lettings for landlords and tenants

Whether you’re a landlord or tenant we’re here for you

Priorities for landlords include finding the right tenant and getting your property rented quickly. We take care of these details and more, such as making sure rents are paid on time.

Our service includes:

• Exceptional customer care for landlords and tenants

• Honest valuations and trusted advice

• Professional photographs, floorplans and descriptions on all listings

• Itineraries and quarterly property inspections for managed properties

• A reliable network of trusted workmen for repairs and dilapidations

• Easy management service for peace of mind

Can’t view a property during the day?

We are open till 7pm on Thursdays where we can happily arrange late night viewings and market appraisals.

• Rent collection service

Lettings

Georgina Tunbridge M.A.R.L.A Senior Lettings Consultant

Born and bred in Brighton, Senior Lettings Consultant Georgina knows how important the rental sector is to the ever-changing vibrant culture of the city.

She is right at home at Maslen, because she understands how our reputation for providing great customer service means as much to our landlords and tenants as it does to the buyers and sellers our sales teams work with.

“Thank you sincerely for being so helpful; I couldn’t have done this without you. Where other letting agencies saw my request as a problem, you saw it as an opportunity to help and were professional, prompt and clear about everything every step of the way and made it happen.” – Carola B.

We’d love to hear from you

We would love to hear from you

Get in touch today

Get in touch today

Branch opening times

Branch opening times

Buying, selling or letting your property?

Buying, selling or letting your property?

Mon 8.30am

6.00pm

Our sales and lettings experts can help.

Looking for independent and unbiased financial advice?

Our sales and lettings experts can help. Looking for independent and unbiased financial advice? Our team are available whenever you need them. So drop into one of our branches for a chat. Our friendly staff would love to hear from you. www.maslen.co.uk

Our team are available whenever you need them. So drop into one of our branches for a chat, our friendly staff would love to hear from you. maslen.co.uk

Mon 8.30am – 6.00pm

Tues 8.30am

Tues 8.30am – 6.00pm

Wed 8.30am

Wed 8.30am – 6.00pm

6.00pm

6.00pm

Thu 8.30am

Thu 8.30am – 7.00pm Fri 8.30am – 6.00pm

Sat 8.30am

Sat 8.30am – 5.00pm

Sun Closed

6.00pm

8.00pm Fri 8.30am

5.00pm