Maslen Brochure 2020

LEWES ROAD

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WOODINGDEAN

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FIVEWAYS 1

TRUST INTEGRITY RESULTS

5 STAR REVIEWS ON

Contents Over 20 years of putting the customer first

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David Maslen

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Meet the managers: Lewes Rd, Woodingdean and Fiveways

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Business Development

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Why choose Maslen?

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How we sell your home

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A personal approach to marketing

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Featured properties

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5 simple steps to selling with Maslen

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Experts in completing your sale

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7 tips to prepare for the 2020 property market

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Independent financial advice

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Lettings 28 We’d love to hear from you

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People before profit Customer care is everything to us. It’s this transparent and honest approach that’s allowed us to help thousands of people get their foot on the ladder, let their property or find that dream home. These are life-changing decisions. So for us to be apart of that - there’s no better feeling.

Over 20 years of putting the customer first We’re delighted to be celebrating 21 years at Maslen Estate Agents. It’s this vast experience that’s given us an unrivalled knowledge of the area. How did we get so far? By putting people before profit - every time.

That’s why we’re one of the highestselling estate agents in Brighton & Hove.

However, you don’t need to take our word for 4

it. We’re recognised in the BEST Estate Agent Guide 2020, an independent assessment of 15,000 UK estate agents. Ranked in the top 500 for Sales, we’re the only estate agent in Brighton & Hove to be approved by the Trading Standards Buy with Confidence Scheme.

So whether you’re a buyer, seller, landlord or tenant - you’re in safe hands with Maslen.

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David Maslen M.N.A.E.A., M.A.R.L.A. Director

Business built on integrity Having worked for one of the country’s largest corporate estate agents, David dreamt of doing things differently. Launching Maslen Estate Agents in 1999, his vision was to be the agent of choice in Brighton and Hove. A business built on integrity, he’d put the customer first every time.

Fast-forward 21 years and the company has three branches across the city. With an independent approach, they all champion David’s commitment to customer care.

How do they do it? It’s simple. David always finds the time to develop his staff. He’s just as passionate about his community too.

That’s why he volunteers as treasurer for the Nautical Training Corps T/S Valiant in Woodingdean.

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Land & New homes We’re now advising clients on how they can maximise the value of their properties.

For example, by using part of the garden to expand. We can help by: •

liaising with architects and planning consultants

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working with builders and developers

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overseeing the property sale once it’s ready for market

Contact David today for a free consultation.

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Lewes Road

Woodingdean Ben Hawley

Manager

Since 2012, Ben has tirelessly managed our Lewes Road office. Having previously headed up our Woodingdean branch, his knowledge of the area is second-to-none. Ben’s credentials speak for themselves; he excelled in all of the National Association of Estate Agents Technical Award Exams and has an NVQ Level 3 in Estate Agency.

An inspiration to his team, Ben always goes the extra mile for the customer. From valuation to sale, he’s with you every step of the way.

As a member of the National Association of Estate Agents, Sharon brings 22 years of invaluable experience to Maslen. After joining the company in 2008, she soon became manager.

An expert in market appraisals and sales, her passion for customer care is unparalleled.

Whether it’s with clients or staff, she’s a real people person. For Sharon, it’s all about finding someone their dream home.

Woodingdean

01273 677 001

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M.N.A.E.A.

Manager

Lewes Road lewesroad@maslen.co.uk

Sharon Wareham

M.N.A.E.A.

01273 278 866 “The whole team at Maslen are brilliant. Ben and Nick are great agents, friendly and helpful but also honest and up-front, which is definitely refreshing compared to experiences with some other agents.”

- Holly Bell

woodingdean@maslen.co.uk

“Fantastic service from Maslen in Woodingdean.

Regular updates on the progress of our sale. We had legal issues which made things difficult but Sharon worked tirelessly to progress things. Highly recommend this agency.” - Chris Hadaway

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Fiveways

Business development Paul Wilkinson

M.N.A.E.A.

Nick Wall

M.N.A.E.A.

Manager

Business Development Manager

With a career spanning 29 years, Paul joined Maslen Estate Agents in 2008. These days, he successfully leads the team at Fiveways.

As an experienced sales expert, he also works hard to sell properties. When he’s not busy running the day-to-day operations, he’s patiently scouring the area for that perfect property.

Dedicated and driven, he won’t rest until he finds the right fit. Paul just loves helping people.

Sharing the same values, Nick’s been working with David since the beginning of Maslen Estate Agents. As a member of the National Association of Estate Agents - and with an NVQ Level 3 in Estate Agency - his knowledge is exceptional.

Whatever the hour, Nick’s there for his clients.

From start to finish, he’ll support you throughout the entire buying and selling process. No job is too big; he’ll go above and beyond.

“The team that supported the sale of our house were amazing. It went through so easily and they were with us every step of the way. Highly highly recommend using Maslen Estate Agents for your house sale, Sam, Paul, Janette and Donna are amazing.” - Ruth Pimentel

“Nick, Donna, Ben and the whole team at David Maslen did a great job selling our house. They were helpful, thoughtful and proactive and kept us informed throughout the process - highly recommended.” - Sally O’Reilly

Fiveways

01273 566 777 fiveways@maslen.co.uk

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Why choose Maslen?

Trust Ranked in the top 3% for Sales in the Country by the BEST Estate Agent Guide 2020, with branches rated as Excellent for both Lettings & Sales.

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People It’s a digital world, but nothing beats talking to a local expert face-to-face.

So pop into one of our offices for some personal, expert advice - we’d love to see you.

Confidence

Ease

We’re the only estate agent in Brighton and Hove to be approved by the Trading Standards Buy with Confidence Scheme. Not only that, we’re insured, DBS checked and fully qualified.

Unlike other estate agents, we deal with your solicitors directly. With one of the highest completion rates in the city, Rightmove consistently lists us in the top five Brighton agencies.

Results

Creativity

Getting the best price for your property is our priority. In 2019, we achieved 98.5% of asking prices and sold over £53 million worth of property.

From our mobile-friendly website to those eye-catching property alerts, we’re constantly innovating the way we market your property.

LEWES ROAD OFFICE Sales agreed compared to other estate agents

Maslen - 76

Other Agency 1

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60

Other Agency 2

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48

Other Agency 3

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44

Other Agency 4

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43

Other Agency 5

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41

Covering postcodes: BN1 4, BN1 9, BN2 3, BN2 4, BN2 5 & BN2 9 throughout the whole of 2019.

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How we sell your home

Floor plans During a survey of over five thousand home movers, 91% cited floor plans as being useful - or essential - when searching for their next property. Well, we listen to our customers.

That’s why we create professional floor plans for every property we sell.

Web advertising Did you know that 95% of buyers find their property online? That’s why our listings are meticulously created. Each property has expertly written copy, a detailed floor plan, EPC ratings and in-depth guides around the buying process. We also advertise on all major property sites, including Rightmove and On the Market.

Rest assured, we’ll get as many eyes on your property as possible.

Print advertising

Professional photography

It may be 2020, but there’s still a place for print advertising. So we cover all the bases. Regular placements in local publications like the Brighton & Hove Independent almost guarantees you’ll reach more potential buyers.

They say a picture paints a thousand words - we couldn’t agree more. Did you know that professional photography helps a property sell 1.5 times faster? It also increases the chances of you achieving your asking price. At Maslen, we only use professional photographers to capture your home. Your property - in its best possible light.

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A personal approach to marketing

Professional brochures You can’t discount the power of print.

So stay in the minds of those potential buyers by appearing in our professional brochures.

Printed on high-quality card, we’ll promote your home’s best features with eye-catching photography. This luxurious page-turner will almost certainly increase your chance of a revisit.

Discreet marketing One size doesn’t fit all. When it comes to marketing properties, you need a personal approach. But with over 20 years’ experience marketing properties in Brighton and Hove - we’ve got it covered. Here’s our formula for success…

Sometimes less is more. If discretion is key, our low-key marketing will ensure that you won’t appear online or in the press.

Instead, we’ll use our large database to identify buyers looking for properties like yours - and target them directly

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£550,000 4 Bedrooms

The Saturday Selection If your property is particularly popular, we suggest holding a Saturday Selection.

This open inspection allows multiple buyers to enjoy their own dedicated viewing. It also gives them ample time to ask any questions they might have.

Hartington Road

“I have had a fantastic experience dealing with Maslen estate agents. From the beginning of my property buying process, Ben was warm, friendly and informative. Then Donna Holliday was my sales progressor and nothing is ever any trouble.

Donna made my experience so much better with her knowledgeable and warm manner.

I wholeheartedly recommend Maslen.”

- Caroline Pound

Featured Properties Featuring your property on our website is a great way to get as many eyes on it as possible.

What’s more, we can also include your home in our newsletter and other online and print advertising.

Looking for more coverage? No problem. We also advertise on Rightmove, Onthemarket.com and Facebook too.

“Thank you to Paul, Sam, Ben and especially Donna from both Fiveways and Lewes Road.

A very professional team and my sale went through pain-free. Donna has been amazing keeping me updated on both my purchase and sale.” - Katie Boys 17

Featured properties Whatever your situation, selling a property is a life-changing decision. So whether it’s your first house or your family home, we’ll support you throughout the process. At Maslen, we’re dedicated to matching the right buyer with the right property. That’s why we’re the highest-selling estate agent in Brighton and Hove.

The Ridgway £525,000 4 Bedrooms

Hollingbury Park Avenue

Channel View Road

First Avenue

£695,000

£475,000

£475,000

4 Bedrooms

3 Bedrooms

3 Bedrooms

“I just want to say a huge thank you to the team at Maslen. They guided me through my first property purchase and I felt confident and secure in their hands. They would happily explain each step of the way in language that I would understand as someone who is not well versed! I love my new home, thank you to the Maslen Team!”

- Lizzie Evans

Preston Park Avenue £260,000 1 Bedroom

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5 simple steps to selling with Maslen Step 1: Valuation First things first, our experts will use their knowledge of the housing market, local area and property to give you a valuation.

Importantly, they’ll help you choose the right marketing strategy for your property.

Step 3: Listings go live Time to go live! We’re now ready to list the property online and put your personalised marketing plan into action.

Step 4: Viewings

Step 2: Marketing preparation

But we won’t leave you there. At this stage, we’ll book and attend every single viewing ourselves. Importantly, our team will gather honest feedback on your behalf, keeping you up-to-date throughout the process.

Step 5: Progressing and managing the sale So the offers are coming in. Rest assured, we’ll work hard to find that perfect buyer and negotiate the best price. Talking to solicitors, buyers and sellers, we’ll do everything we can to ensure the sale is a smooth one.

Next, we put together all of the collateral you need to promote your property. This includes a floor plan, EPC ratings and an enticing description of your home. That’s not all, we’ll even advise you on how to prepare your property for our photographer.

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Experts in completing your sale First class service This can be a complicated and often overwhelming process. Don’t worry, our NAEA qualified staff are there to guide your sale through to completion. Navigating difficult situations, complex negotiations and long chains; it’s all in a day’s work for the team.

The stats don’t lie either. We’ve got one of the highest completion rates in Brighton & Hove and achieved 98.5% of asking prices in 2019.

It’s because our staff care - a lot. Maslen Estate Agents take great pride in training and developing our team. That’s why we’ve been accredited five times by Investors in People.

Support and guidance At Maslen, it’s always people over profit.

That’s why we build lasting relationships with our clients. They trust us to solve problems, whilst providing invaluable peace of mind throughout the sales process.

However, there are times when sales fall through. That’s why we have members of staff that are dedicated to sales progression.

They’ll work alongside your contact to push the sale through, whilst supporting vendors and liaising with solicitors. This means you can relax knowing that your sale is in safe hands.

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7 tips to prepare for the 2020 property market Have a good clear-out

Give your garden a groom

Take the time to declutter and, importantly, de-personalise. Essentially, buyers want to see themselves in your home - so put away any personal items that could shatter the illusion.

This can often get neglected - especially in the winter. So remember to mow the lawns - front and back - and pull out those pesky weeds.

Give the shed a quick varnish if it’s looking a bit tired and jet-wash the decking or patio.

Even small touches like hiding away the bins can make a big difference. Speaking of which...

Hire a professional cleaner Although you can do this yourself, it’s a good idea to hire a professional to help.

Imagine you’re renting the property and looking to get your deposit back. Shower doors, ovens and all those nooks and crannies - you want your property looking at its absolute best.

Try a fresh coat of paint Unfortunately, this isn’t a small job - we know.

However, painting the walls in a nice neutral colour will, again, help a potential buyer visualise themselves living there. It will also make the place feel brighter and cleaner. Which leads us to our next point...

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Take some time for DIY It’s time to complete all of those DIY projects you’ve been putting off – especially in the bathroom and kitchen. However, if you’re thinking of carrying out major work, have a chat with us first. We can advise on whether it’s going to add any real value to your home - or whether you’re better off saving your money.

First impressions checklist In all of the commotion, it can be easy to forget those little things. With that in mind, here are some handy tips to make sure you make the right impression at viewings: • Ensure your front garden is neat and tidy

Avoid wrangling This is an important one. Try to be honest with your agent about any problems with the property. Honestly, an undisclosed issue could be the difference between a sale going through or going under. What’s more, it will prevent unnecessary wrangling down the line.

• Sweep driveways & patios

Don’t forget the little things

• Clear clogged gutters and wash down fascias

Open the windows to freshen the place up and add some flowers around the house.

If you’ve got a parking space, then leave it free for your prospective buyers. It’s obviously more convenient but also gives them a flavour of what it’s like to pull up in their new home. Finally, walk through the house like a potential buyer does anything look out of place?

• Clean windows • Consider painting tired rooms a neutral shade • Declutter crowded spaces Need some more advice before the viewing?

Give us a call. We’d be happy to pay a visit to check that everything is ready.

“We were recommended Maslen as an estate agent and couldn’t be happier we used them.

Estate agents often get a bad rap, but Maslen should absolutely be excluded from this.

The service was brilliant from start to finish.

I cannot recommend them highly enough.”

- Sam Power 25

Independent financial advice

Our mortgage specialist can meet you at any one of our three branches

Maslen Financial Services Trying to juggle a mortgage, life cover and insurances can be a headache. Well take the stress out of buying or selling with some honest financial advice. Entirely independent, we’ll guide you through the process in a balanced and unbiased way.

Our fee-free services include:

Stuart Gulvin

Independent mortgage advice

Independent Mortgage Advisor

Access to underwriters

With over 30 years’ experience in financial services, Stuart offers expert advice to first-time buyers, home movers and property investors.

CeMAP qualified and 100% independent, he’s dedicated to making the lives of our customers a little easier. So whether it’s mortgages, house purchase, remortgaging - or buy to let/let to buy - he’s here to help.

Expert budgeting advice Insurance policy information Online stamp duty & mortgage calculators

David Maslen trading as Maslen Financial Services is an appointed representative of Best Practice IFA Group Ltd. Best practice is authorised and regulated by the Financial Conduct Authority. The registration number is 475260.

Financial Services 01273 647 390

mortgages@maslen.co.uk

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CeMAP

“Clear, professional and caring service from Stuart and the Maslen team. I would recommend this team without a doubt.” - Adam Swaine

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Lettings Professional lettings for landlords and tenants Are you looking to let your property?

Maybe you’re searching for a new home to rent?

Well, whether you’re a landlord or tenant - we’re here for you.

For landlords, it’s just as important to find the right tenant as it is to get your property rented quickly - but there’s a lot to consider.

Don’t worry, we’ll take care of the details.

This means you can relax knowing that your property is in expert hands and, importantly, the rent is paid on time.

Can’t view a property during the day?

We are open till 8pm on Thursdays where we can happily arrange late night viewings and market appraisals

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Lettings manager Nick Sefton

Lettings Manager

Our service includes:

Throughout his career, Nick’s worked for some of the most prestigious firms in London.

Along with having 25 years’ experience in residential lettings, Nick was awarded the highest mark in the UK in his ARLA/Nfopp Level 3 exams. Credentials aside, he just loves helping people. For Nick, customer care is everything.

· Exceptional customer care for landlords and tenants · Honest valuations and trusted advice · Professional photographs, floor plans and descriptions on all listings · Itineraries and quarterly property inspections for managed properties · A reliable network of trusted workmen for repairs and dilapidations · Easy management service for peace of mind · Rent collection service

M.A.R.L.A.

Lettings

01273 321 000 lettings@maslen.co.uk

“Nick at Maslen’s has been super efficient, helpful and friendly in setting up the letting of our Brighton property. He found good quality tenants for us very quickly and he’s always very responsive. I really recommend him if you’d like a proactive agent to help you let your house at a good price, quickly.” - Madelaine Healey

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We’d love to hear from you Buying, selling or letting your property?

Our sales and lettings experts can help.

Looking for independent and unbiased financial advice? Our team are available whenever you need them. So drop into one of our branches for a chat. Our friendly staff would love to hear from you.

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