» MEETINGS AND EVENTS
– PAGE 7
VICTORIA South Island Drywall Works On Both Commercial & Residential Projects
Largest Construction Delivery Fleet on the Island.
Family Owned Firm Has Been Serving Vancouver Island Customers Since 1887
SIDNEY Heads-Up Naviation sails into a new location
Pemberton Holmes Opens Its Newest Island Outlet In Nanaimo
INDEX News Update
“It has always been a long
BY DAVID HOLMES
Esquimalt 17 Who Is Suing Whom 23 Movers and Shakers 24 Opinion 26 Contact us: 1-866-758-2684
OUR 30TH YEAR
ICTOR I A – T he oldest real estate sales company in Canada and one of the largest firms of its type on Vancouver Island, Pemberton Holmes Ltd. is now even bigger – following the opening of its newest branch: Pemberton Holmes Nanaimo. “This is not the first time we’ve opened an office outside of the Greater Victoria area, but it is the first time we’ve had an office in Nanaimo,” explained Mike Holmes the company owner and manager. There was an almost serendipitous quality to the Pemberton Holmes move to the Harbour City when Peter and Kathy Koch, the owners of what was then Realty Executives Mid Island, approached Holmes with an offer to sell him their business. “Peter and Kathy were looking to get out of owning a business mode and return to being realtors so it happened to work out at a good time,” he explained. Founded in 1887 Pemberton Holmes (originally known as
term goal of the firm to be a true Vancouver Island company so when this chance occurred we made the move.” Pemberton & Son – Engineers, Surveyors and Real Estate Agents) was launched by J.D. Pemberton who is the great, great grandfather of the company’s current owner. Mike Holmes’ grandfather, Cuthbert Holmes joined the company in 1920, continuing a legacy of family ownership going back 130 years. With a staff count that includes approximately 320 realtors and a support staff numbering more than 50, Pemberton Holmes is the country’s largest family-owned real estate sales firm. The bulk of the non-realtor staff work with the firm’s expansive Property
Mike Holmes (seated) shares a laugh with his brother Richard – Mike is also President of the Canadian Rugby Foundation
SEE PEMBERTON HOLMES | PAGE 14
Local Aerospace Firm Targeting Business Aviation Community Latitude Technologies Corporation: Striving To Make Global Aviation Sector Safer
Canadian Publications Mail Acct.: 40069240
BY DAVID HOLMES
ICTOR I A – For everyone at Victoria’s Latitude Technologies Corporation the mission is simple: they want to make air travel safer. To achieve that goal the company has pioneered a diverse range of technological solutions that
= 250.384.7243 www.innov8ds.ca
can do everything from making commercial aircraft (including airliners and helicopters) operate more efficiently, while providing operators with real time insights that can potentially head off problems long before they happen. The latest addition to the Latitude Technologies management
team is Raymond Larkin, Latitude’s new Vice President of Business Aviation Sales who joined the firm in early July. Coming from an expansive aviation technology background, including dedicating 10 years in the defense services, Larkin’s responsibilities also include serving as the Manager
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developing Military and Government programs for this leading Vancouver Island technology company. “The systems Latitude Technologies have developed can collect, store and report a vast amount of information, covering SEE LATITUDE TECHNOLOGIES | PAGE 18
Victoria Real Estate Market Remains Hot Through Summer The Victoria area real estate market has remained active throughout the summer months. A total of 790 properties sold in the Victoria Real Estate Board region this July, 18.7 per cent fewer than the 972 properties sold in July last year. “The activity level in the Victoria real estate market continues to be brisk, though we always expect a slowdown in the summer months,” says 2017 Victoria Real Estate Board President Ara Balabanian. “This July, we saw a strong focus on the lower priced end of the market, with condos and townhomes and single family
homes listed for under $700,000 in high demand. Many of those properties saw multiple offers.” “The ten year average for sales in July is just over 700 properties,” adds President Balabanian. “So the numbers from last month illustrate an ongoing demand for homes in Victoria. We anticipated at the beginning of the year that we would see another busy market - without the record breaking numbers we saw in 2016 - and we are seeing exactly that. The surprise has been the low inventory levels, with listings for sale consistently below 2,000. The good news is that compared to the start of the year we have 26.7 per cent more listings on the market, but that supply is still lower than we expected, which puts pressure on pricing and availability.” T here were 1,921 active l isti ngs for sale on the Victoria Real Estate Board
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Multiple Listing Service at the end of July 2017, an increase of 0.3 per cent compared to the month of June, but 11.1 per cent fewer than the 2,161 active listings for sale at the end of July 2016. The Multiple Listing Service Home Price Index benchmark value for a single family home in the Victoria Core in July 2016 was $737,800. The benchmark value for the same home in July 2017 has increased by 13.1 per cent to $834,200.
BC IKEA Announces Three New Collection Points for BC Residents Shopping at IKEA just got more convenient for customers in Victoria, Kelowna, and Nanaimo, British Columbia with the launch of three collection points. Customers can now shop online for IKEA home furnishings and have them delivered to their selected Collection Point for only $79, regardless of the size and value of their purchase. This means they will be able to ship as little as a single sofa or as much as an entire kitchen for a flat rate and represents significant savings over the average home delivery fee of $170. Customers who wish to take advantage of home delivery can still do so, with the delivery fees remaining the same. The Collection Points are not IKEA stores and are owned by third party service provider XPO. While they do not have any products available for purchase, Collection Points allow IKEA to make shopping easier in markets that have been identified as having potential. “In such a large country, it is important to offer a variety of solutions we can use to make shopping easier for Canadians,” says IKEA Canada President Marsha Smith. “Launching these locations was a natural next step to make shopping online affordable for many more British Columbia residents.” It is IKEA’s aim to make the brand more accessible and convenient for the many Canadians, through increased service offerings like Collection Points, Pick-up and order points, Click & Collect, improvements in ecommerce and customer-focused distribution. IKEA hopes to provide its customers with a positive IKEA experience in every touchpoint. The collection point locations include: Victoria – XPO, 2205 Keating Cross Road, Sannichton, V8M 2A5, Kelowna – XPO, 2255 Norris Road South, Kelowna, V1X 4R2 and Nanaimo – XPO, 4386 Boban Drive, Nanaimo, V8T 6A7.
BC Federal Government Announces $25M Investment in Western Canada Western Canadians will benefit from new middle class jobs and business opportunities that will diversify and grow the region’s economy as a result of increased funding worth $25 million over five years. This funding was recently announced by Navdeep Bains, Minister of Innovation, Science and Economic Development and Minister responsible for Western Economic Diversification Canada (WD), an agency established to promote the development and diversification of the economy of Western Canada. WD will continue to support communities, businesses, and First Nations by identifying opportunities to invest in innovative and emerging industries. This will diversify the western economy, improve the quality of life of Western Canadians, and create the well-paying jobs of today and tomorrow. As part of a new approach to economic development through innovation, regional development agencies across the country, including WD, will be focused on strengthening innovation capacity by: supporting small and medium-sized businesses that want to adopt new technologies and boost their innovation capacity; nominating 50 firms across the country to participate in a federal program that will help them grow nationally and internationally; investing $100 million annually across the country in clean technology; and supporting a total of 250 Indigenous projects as they develop and diversify their economies.
VICTORIA Victoria Named Rising Star for Meetings and Conferences One of the most influential publications for meeting planners and conference organizers has listed Victoria among the top 10 rising stars in the international meetings industry. Smart Meetings m aga z i ne pra i sed Victoria for the region’s natural beauty and outstanding hotels. The magazine notes that a record 12,212 international association meetings were held in 2016, according to
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SEE NEWS UPDATE | PAGE 3
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NEWS UPDATE CONTINUED FROM PAGE 2
statistics compiled by theÂ International Congress and Convention AssociationÂ (ICCA). The increasingly competitive business is seeing growing competition from cities hungry for the economic benefits that come with hosting conferences and meetings. Joining Victoria on the list are other hip upand-coming destinations such as Brasilia, Brazil, Ghent, Belgium and Kobe, Japan. â€œI am proud of the collaboration over the past number of years between theÂ Victoria Conference Centre, Tourism VictoriaÂ and Conference Hotels in Victoria,â€? saysÂ Paul Nursey, President and CEO of Tourism Victoria. â€œJust over three years ago we created the Victoria Conference Optimization Network to help improve our competitiveness as a meetings destination. This ultimately led to the Victoria Conference Centre and Tourism Victoriaâ€™s meetings sales teams coming together in January of this year. All of the hard work over the last number of years is really starting to pay off.â€? Tourism Victoria took on the sales and marketing of the VCC earlier this year, after reaching an historic agreement with theÂ City of VictoriaÂ and the province. The city continues to operate the conference centre. â€œSince hosting the 2008 ICCA Congress, City of Victoria and tourism partners have continued to take every opportunity to showcase Victoriaâ€™s unique conference experience to international meetings and conference organizers,â€? saysÂ Jocelyn Jenkyns, Deputy City Manager for the City of Victoria. â€œI am very thrilled that our collective efforts have now been recognized in this way.â€? â€œWith our combined Business Events Victoria team, we have focused more efforts on promoting and creating awareness of why people should host their meetings here,â€? saysÂ Miranda Ji, Director of Sales for Business Events Victoria. â€œOur local partners are collaborating and working together with the collective goal of bringing more meetings to Victoria. This provides a more focused and cohesive sales and marketing effort.â€?
manufacturing. Curtis is going before the companyâ€™s board at the beginning of September to seek a green light to start talking to potential customers about the plane. The plane called the CL-415 was manufactured by Bombardier until 2015 and 170 remain in service. The North Saanich based company acquired the manufacturing rights for the bomber last year. The airplane has been described as the aviation industryâ€™s benchmark amphibious aircraft and backbone of firefighting missions around the globe. It is able to graze water sources and collect its load of 6,137 litres in just 12 seconds. Curtis is hoping to move ahead with the plans since Viking has hit pause for three months on manufacturing its Twin Otter Series 400. As a result, a total of 212 Viking employees have been temporarily laid off. Of those, about 136 worked in North Saanich. Viking also has a facility in Calgary. Workers are continuing to receive benefits during the anticipated 90-day break in manufacturing. Viking has built 120 Twin Otters and delivered the $7-million crafts to 30 different countries. When Viking began building the Twin Otter planes there was a build-up of demand for the craft. The Otters are known to be sturdy and versatile and won a loyal following when they were manufactured by de Havilland between 1965 and 1988. Many of those planes are still flying today. The company is currently subject to a number of factors beyond their control. This includes the health of resource sectors and international politics. Namely, the downturn in oil, gas and mining orders as well as unique political situations in other countries that have stymied purchasing plans. Curtis has committed to employees that he would not wait until the end of the three-month period to update them on the companyâ€™s plans. Viking is aiming to be transparent with its workforce. Some remain on the job to handle parts for servicing work.
Viking Air President Pitching to Produce Firefighting Planes
2022 Commonwealth Games Bid Proposes $955M Budget
Viking Air president David Curtis is finalizing a proposal to begin building SuperScooper water bombers as the company pauses their Twin Otter Series 400
The Victoria bid committee for the 2022 Commonwealth Games recently unveiled a $955-million budget. The plan envisions a regional stadium in
the West Shore, an arena for gymnastics and temporary venues including beach volleyball in front of the legislature and three-on-three basketball at Ship Point in the Inner Harbour. The Athletes and Officials Village would be built near Costco in Langford and converted to housing post-Games. T he bid c om m it te e i s re q u e s t i n g $400-million from both the federal and provincial governments with no commitment yet from either. NDP Premier John Horgan and Green Party Leader Andrew Weaver have expressed excitement about the games while Finance Minister Carole James is cautious as the event requires the province to guarantee any cost overruns. Venues and other plans can be scaled back if unforeseen circumstances arise and there is $75-milion being budgeted as a legacy fund for sport development that
can act as a cushion. Bid Chairman David Black noted â€œthere is no risk whatsoever of an overrunâ€?. Greater Victoria municipalities will also be asked to contribute $25-million worth of in-kind services for 2022. The remaining funds would come from sponsorships and marketing. The state of the 2022 Games bidding process is an emergency replacement after the games were withdrawn from Durban, South Africa in March when the organizers could not meet scheduled financial obligations. This leaves the new 2022 host â€“ Victoria, Liverpool, Birmingham or Kuala Lumpur only 4.5 years to organize the Games instead of the normal seven. T he deadline to submit a detailed, SEE NEWS UPDATE |â€‚ PAGE 4
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300-page bid book is September 30. Each bidding city must then make a presentation to the Commonwealth Games Federation in London in October. The host city for 2022 is slated to be announced in December. 20,000 volunteers would be needed, up from the 14,000 in 1994 when Victoria hosted the Commonwealth Games. There will be 6,500 athletes and 1,100 officials from 71 nations or territories in 2022, up from 2,557 athletes in the 1994 Games.
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SIDNEY Victoria Airport Receives Application for Sidney Crossing The Victoria Airport Authority has received a development permit application for the $35-million Sidney Crossing Shopping Centre seven months later than expected. Omicron is the lead developer on the project which will be developed on 10 acres at Beacon Avenue and Patricia Bay Highway. Now that the application has been received the Airport Authority will review it and send it as a referral to the Town of Sidney and other agencies including Nav Canada and the BC Ministry of Transportation and Infrastructure. The process is anticipated to take between three and four months. The project was approved by Sidney council for rezoning in 2016. When Sidney council approved the project, construction was anticipated to begin this spring as Omicron expected their applications – pending an infrastructure report from the transportation minister – to go to the Victoria Airport Authority at the end of 2016. Omicron has already worked with the town and ministry extensively to resolve issues such as moving the $3-million pedestrian overpass from the south side of the Beacon Avenue intersection to the north side to better serve pedestrians and school children crossing highway traffic. The overpass is part of the developer’s $5.5-million amenities package. The 98,000-square-foot shopping centre includes 10 buildings. It will feature a large grocery store and include a major appliance and electronics store, while there is also consideration for a daycare and a medical office affiliated with the Saanich Peninsula Hospital.
VANCOUVER ISLAND BC Ferries Releases First Quarter Results BC Ferries released its first quarter results. Passenger traffic levels were the highest BC Ferries has experienced in the past 20 years and vehicle traffic levels were the highest the company has ever experienced as compared to the same quarter in prior years. During this quarter, passenger traffic increased 3.8 per cent and vehicle traffic increased 4.4 per cent compared to the same quarter in the
prior year. “This first quarter has been very busy for our company as we carried historically high volumes and focused on improving the customer experience,” said Mark Collins, BC Ferries’ President and CEO. “We have added additional sailings, provided numerous fare discount opportunities and introduced efficient new vessels with modern customer amenities on-board.” Net earnings for the three months ended June 30, 2017 (the first quarter of fiscal 2018) were $17.3 million, compared to net earnings of $27.0 million in the first quarter of the previous year. “Our net earnings have decreased compared to first quarter last year as BC Ferries invests in this improved customer experience. We have held ticket prices stable, absorbed increased operating costs due to higher traffic and delivered additional capacity to customers. In particular, our targeted discount program has led to increased travel by some of our customers and shifted demand to previously underutilized sailings. In fact, on our major routes, there was a 7 per cent reduction in overloads for passenger vehicles year-over-year despite the higher traffic levels.” Revenues increased by 3.1 per cent to $225.9 million primarily as a result of the increased traffic volumes, while the average tariff revenue per passenger remained unchanged and the average tariff revenue per vehicle decreased on the major routes. Operating expenses increased by 8.8 per cent to $194.4 million, compared to the first quarter of the previous fiscal year. This was mainly due to an increase in fuel consumption, labour and training related costs that resulted from higher traffic volumes, an increase in round trips provided and the introduction of new ships. “We remain focused on prudent fiscal management while striking the right balance between earnings and operational costs. All earnings are reinvested in services and infrastructure for our customers,” said Collins. “During this quarter alone, we invested $91 million in new vessels, vessel upgrades and terminal improvements.”
BC No Tuition for Adult Basic Education and English Language Learning Programs The British Columbia government is eliminating tuition fees on Adult Basic Education (ABE) and English Language Learning (ELL) programs, opening the door for tens of thousands of people to upgrade their education and skills every year. The recent announcement at Camosun College reverses action taken by the previous government in 2015 to impose tuition fees for ABE and ELL learners. Under that 2015 policy, Adult Basic Education and English Language Learning fees were set by each institution up to a maximum of $1,600 per semester of full-time studies, the equivalent of the average cost of tuition for an arts and science undergraduate program. Enrolment in Adult Basic Education and English Language Learning programs subsequently dropped almost 35 per cent from 10,244 full-time equivalent spaces in 2013-14 to 6,692 full-time equivalent spaces in 2016-17.
Heads-Up Navigation Sails Into New Location After 19 Years, Business purchases 3000 square foot building with space for storage, classroom and offices BETH HENDRY-YIM
“Being in a male dominated
IDNEY - Heads-Up Navigation recently purchased a 3000-square foot building, near the Victoria International Airport, to expand its offerings and available classroom and office space. Owned by Captain Lesley Head, the school’s move came after 19 years in the first floor of her home. “I now have room to store gear from survival suits to marine rope with everything, including the offices, storage, kitchen and classroom, under one roof.” Head started her career in marine education in 1998 just in time for changes in pleasure craft boating regulations that required licensing. “Initially I supplemented the school’s income with other jobs such as captain of commercial whaling tour boats, party boats, and piloting the Sidney Spit ferry. I have my 60 GRT ticket and a lot of experience driving both pleasure and commercial vessels.” In 2005 when Transport Canada implemented licensing for commercial vessels, Captain Head took a major step and went to Ottawa to collect her Transport Canada agreement. She came back to the Island to train others to commercially pilot the waters safely. “Until recently, the school was based out
industry one has to be better than most and more discreet.” CAPTAIN LESLEY HEAD OWNER
Head has her 60 GRT ticket and a lot of experience driving both pleasure and commercial vessels CREDIT:HEADS-UP NAVIGATION
of my house. I would transport equipment to venues that I would rent. They weren’t always convenient. With a kitchen and waiting room there is lots of space to
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make up a meal or to take a quiet break. I also have a full library of marine focused books people can browse through. It’s a much better environment for learning.” After being in the industry for almost two decades she has seen a significant number of students receive licensing through her school, 10,000 individuals driving pleasure craft and 2,500 men and women piloting commercial vessels. “I’m now seeing sons and daughters of people who have taken Heads Up courses,” she said. “With the new location, I can give a proper address, it’s more professional and shows that we’re doing well and are an organized, well attended school.” Although getting the building wasn’t
as straight forward as she had hoped, she bought it in June of 2016 and wasn’t able to move in till October, she started classes a few days after finally taking possession. “T he A irport Authority owned the building strata and it took longer than expected to close it out and get us moved in. We did some renovations including putting in a new heat pump and making some cosmetic upgrades. The school and offices are upstairs and I’m renting out the bottom floor.” As a minority in the industry, she’s one of two women in Canada who own this type of school, Head has received her fair share of notoriety. She’s been headlined in Chatelaine magazine, showcased on CBC radio and has even been interviewed for TV. “Being in a male dominated industry one has to be better than most and more discreet. I have been picked on by some and welcomed by others. Once they see that I know my stuff, however, there is no further concern on their part. It’s a great responsibility to have customers and crew on board relying on your expertise, knowledge and common sense. My priority is to provide the knowledge and experience for them to stay safe on the water.” Heads-Up Navigation is at Unit 5 #2075 Henry Avenue West in Sidney www.headsupnav.com
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Scotia Wealth Management Business and Family Wealth Specialist Tricia’s areas of expertise include business and Scotia Wealth Management Tricia’s of expertise business and and wealth areas transition, tax andinclude estate planning wealth transition, tax and include estate planning Tricia’s areas of expertise businessand and family governance. family governance. wealth transition, tax and estate planning and family governance.
Mark Grey-Dreaper, CPA, CA, CBV Mark OwnerGrey-Dreaper, CPA, CA, CBV Mark Grey-Dreaper, CPA, CA, CBV Owner XPS Group
XPS Group Owner Mark is the founder of XPS Group, a professional XPS Group Mark is the of XPS a professional services firmfounder specializing inGroup, business valuation services firm specializing in Group, business valuation Mark is the founder of XPS professional and M&A advisory services and hasa over twenty and M&A advisory services and has over twenty services specializing in business valuation years of firm professional investment experience. years of professional investment experience. and M&A advisory services and has over twenty Gain valuable insight years ofinto: professional investment experience.
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Part One –September “Planning the Perfect Exit” Thursday 14, 2017 Part One – “Planning 14, the 2017 Perfect Exit” Thursday 11:45 am September - 1:00 pm Thursday 11:45 am September - 1:00 pm 14, 2017 11:45 am - 1:00 pm Part Two – “Crossing the Finish Line” Part – “Crossing DateTwo to be decided the Finish Line” Part – “Crossing DateTwo to be decided the Finish Line” Date be decided Scotia to McLeod Conference Room Scotia McLeod Conference Suite 400 – 1803 Douglas StRoom (4th floor) Scotia McLeod Conference Suite 400 – 1803 Douglas StRoom (4th floor) Victoria, BC Suite 400BC – 1803 Douglas St (4th floor) Victoria, Victoria, BC to Janice Waring at 250.389.2146 Please RSVP Please RSVP to Janice Waring at 250.389.2146 or email@example.com Please RSVP to Janice Waring at 250.389.2146 or firstname.lastname@example.org www.holmesportfoliomanagement.com or email@example.com www.holmesportfoliomanagement.com www.holmesportfoliomanagement.com Lunch will be provided Lunch will be provided Lunch will be provided
® Registered trademark of The Bank of Nova Scotia, used under licence. ™ Trademark of The Bank of Nova Scotia, used under licence. Scotia Wealth Management™ consists of a range of financial services provided by The Bank of Nova Scotia (Scotiabank®); The Bank of Nova Scotia Trust Company (Scotiatrust®); Private Investment Counsel, a service of 1832 ® Registered trademark of The Bank of Nova Scotia, used under licence. ™ Trademark of The Bank of Nova Scotia, used under licence. Scotia Wealth Management™ consists of a Asset Management L.P.; 1832 Asset Management U.S. Inc.; Scotia Wealth Insurance Services Inc.; and ScotiaMcLeod,® a division of Scotia Capital Inc. Wealth advisory and brokerage range of financial services provided by The Bank of Nova Scotia (Scotiabank®); The Bank of Nova Scotia Trust Company (Scotiatrust®); Private Investment Counsel, a service of 1832 services are provided by of ScotiaMcLeod, a division of Scotiaunder Capital Inc. Scotia Capital Inc. is a member of theScotia, Canadian Investor Protection Fund and the Investment Industry of a ® Registered trademark TheAsset BankManagement of Nova Scotia, Trademark of The Bank ofScotiaMcLeod,® Nova used under licence. Scotia Wealth Asset Management L.P.; 1832 U.S.used Inc.; Scotialicence. Wealth ™ Insurance Services Inc.; and a division of Scotia Capital Inc. Management™ Wealth advisoryconsists and brokerage Regulatory Organization of Canada.byHolmes Portfolio Management is a personal trade name of Paul W. Holmes. range of financial services provided The Bank of Nova Scotia (Scotiabank®); The Bank of Nova Scotia Trust Company (Scotiatrust®); Private Investment Counsel, aIndustry service of 1832 services are provided by ScotiaMcLeod, a division of Scotia Capital Inc. Scotia Capital Inc. is a member of the Canadian Investor Protection Fund and the Investment Asset Management L.P.; 1832 Asset Management U.S.Management Inc.; Scotia Wealth Insurance Services and W. ScotiaMcLeod,® a division of Scotia Capital Inc. Wealth advisory and brokerage Regulatory Organization of Canada. Holmes Portfolio is a personal trade nameInc.; of Paul Holmes. services are provided by ScotiaMcLeod, a division of Scotia Capital Inc. Scotia Capital Inc. is a member of the Canadian Investor Protection Fund and the Investment Industry Regulatory Organization of Canada. Holmes Portfolio Management is a personal trade name of Paul W. Holmes.
IS YOUR BUSINESS READY FOR DISASTER?
GREATER VICTORIA CATHERINE HOLT
o you have a plan for what to do with your business in case of natural disaster? The state of emergency due to wildfires this summer has had a huge impact on many businesses in Interior communities. It’s a good reminder that every business owner needs to plan now for how best to shut down in the event of a natural disaster and first-hand insight into the wide range of issues you may face in trying to reopen. Saving your business from the consequences of an earthquake, flood or fire is critical not just to you and your employees, but to restoring a community. When I was on a tour of Fort McMurray last fall, we heard that re-opening businesses as quickly as possible after their wildfire was essential
for people to function (groceries, pharmacies, banks) and to feel their community still existed (coffee shops and restaurants, hair stylists and barbers, clothing and entertainment). Adam Legge, CEO, Calgary Chamber of Commerce documented the steps their chamber took to help businesses during and following the 2013 flooding disaster. They were learning as they went and published their experience to help others be more prepared. His fascinating and informative report “Calgary’s Flood Recovery Story – The Business Perspective” is applicable to any place that could face a natural disaster – which is any place. Find it at: https://www.calgarychamber. com/sites/default/files/user/ files/Flood%20Story%20-%20 Calgary%20Chamber_0.pdf. It’s the first thing you should read to get a full picture of what happens during and after such an event. The British Columbia Economic Development Association (BCEDA) has a simple and sensible “Top 10 Steps to Prepare Your Business for Evacuation” at: http://www.bceda.ca/sites/ default/files/10%20Steps%20 to%20Prepare%20your%20Business%20for%20Evacuation.pdf. If you have this list already at your fingertips you’ll be able to
get through the initial panic. The BCEDA has also set up an “Economic Disaster Recovery Page” ( http://bceda.ca/content/economic-disaster-recovery) with a link to “T he Recovery and Resiliency Roadmap – a Toolkit for Economic Preparedness” which has detailed information on many aspects of preparing for and recovering from a natural disaster. T he Tourism Industry Association of BC (T I A BC) and PreparedBC, along with other tourism partners, created a very useful guide especially for those who may have to take care of customers or visitors during an emergency: http://www.tiabc. ca/wp-content/uploads/emergency-preparedness/2017-EMBC-Tourism-Guide.pdf T hey also designed a practical template and checklist that you can print, fill out and keep handy: http://www.tiabc.ca/ wp-content/uploads/emergency-preparedness/2017-EMBC-Tourism-Plan.pdf All of this preparation can help you minimize the physical and financial impact on your business, but being aware of the emotional toll is equally important. It’s discussed in the Calgary report and the following interview with Timber Mart 100 Mile/Lone Butte Supply Ltd. president Mike
SEPTEMBER CHAMBER EVENTS • Thursday, Sept 7 Summer Social Series: Harvest Dinner 6 to 8:30 pm @Woodwynn Farms (7789 W. Saanich Rd.) • Thursday, Sept 14 Prodigy Group Mingle 5 to 7 pm @ Bay Centre (4th Floor – 1150 Douglas St.) • Tuesday, Sept 19 Industry Tour: Point Hope Maritime Point Hope Maritime (345 Harbour Rd.) • Thursday, Sept 21 Business Joint Mixer with the Saanich Peninsula, WestShore a nd Sooke Chambers 5 to 7 pm @ Camosun College (4461 Anderson captures the distress and chaos: http://www.wltribune.com/ news/local-businesses-impacted-by-wildfire/. Take one thing off your to do list and get your business ready for the unthinkable. Read these reports and get your checklist completed. Just like having an emergency kit
Interurban Rd.) • Wednesday, August 2 Summer Social Series: Bannock & Brews on the Harbour 6 to 8:30 pm @ Orca Spirit II Vessel (146 Kingston St.) • Thursday, Aug 10 Prodigy Group Mingle 5 to 7 pm @ the Mint (1414 Douglas St.) • Thursday, Aug 17 Business Mixer 5 to 7 pm @ Coast Victoria Hotel & Marina by APA (146 Kingston St.) • Thursday, September 7 Summer Social Series: Harvest Dinner 6 to 8:30 pm @ Woodw y n n Fa rms (7789 W. Saanich Rd.) in your home, you don’t want to need it but one day you may be very thankful you have it. Catherine Holt is the CEO of the Greater Victoria Chamber of Commerce. 250-383-7191, CEO@victoriachamber.ca, www. victoriachamber.ca
Franke Steel FFPD4300
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Saanich 4248 Glanford Ave. 250.727.9976
Courtenay #3–2989 Kilpatrick Ave. 250.334.0645
EXPERIENCE & EQUIPMENT: KEYS TO PRODUCING PROFESSIONAL PHOTOGRAPHS ITS-Food Has Served The Professional Food Photography Market For 10 Years
ANAIMO – Technology a nd the advent of the digital age has changed every profession including that of commercial photography. But for Tim McGrath the owner of ITS-Food.ca the skills of the technician will deliver superior results, regardless of the technology used. “Certainly Smartphones are capable of taking some very impressive photos, thanks to some equally impressive technology that essentially does all the work for the photographer. But if an amateur and a professional were to take the same photo, with the same camera, you’d see the difference. A practiced eye and a skilled hand will be evident in the results,” he explained. For more than a decade McGrath has focused on the specialized field of food photography in his business, working for everyone from restaurants and breweries to grocery stores. A professional photographer and marketing expert, his work has appeared in everything from
Professional photographer Tim McGrath has focused on the food photography business for the past 10 years
“But then that’s the difference between One of the purposes of a professional food photograph is to elicit a response from the viewer, typically that of hunger
a snapshot and a professional image.” TIM MCGRATH OWNER, ITS-FOOD.CA
restaurant menus to magazine advertisements, cookbooks and on various online venues. “T he re a son most professional photographers don’t use Smartphones for their work is partly based on tradition, a long term comfort and familiarity with their cameras. But really it’s because the expensive tools can simply do a lot more than
a Smartphone. Being able to control every aspect of the job provides the photographer with a level of creativity that isn’t available if you merely allow the camera to do all of the thinking for you,” McGrath said. W hile the convenience of a Smartphone is likely part of any professional photographer’s creative toolkit, most continue to produce the bulk of their work using traditional DSLR (Digital Single Lens Reflex) cameras, systems that allow for changeable lenses and attachments such as
Using professional photographic equipment can produce results that simply cannot be captured using Smartphones flashes. The new mirror--less digital cameras are something of a bridge between the world of Smartphones and DSLRs in that they are smaller and lighter, but deliver professional level performance while allowing for lens changes. “Even the difference between a consumer lens and a professional grade lens can make a huge difference. Different materials, more stringent tolerances in the manufacture, simply better grade glass in the lens can create a better photo,” he said. While working on location or in a studio setting, a professional photographer will also use tools not typically part of
a Smartphone user’s kit – such as tripods, professional grade photographic lighting, reflectors, colored gels and other systems. In the final analysis the difference between a good photo and a great photo is the patience, planning and vision of the photographer. “W hen taking photos w ith a Smartphone you are being controlled by the phone rather than you controlling the tools. But then that’s the difference between a snapshot and a professional image. There’s a huge difference, and that is what will continue to separate the two for the foreseeable future,” McGrath said. www.its-food.ca
COASTAL OFFICES: THE RIGHT CHOICE FOR BUSINESSES IN TRANSITION
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OLWOOD – Coastal Of-
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they enjoy the relaxed and casual environment of the location and the friendly service.” J. OCEAN DENNIE OFFICE MANAGER, COASTAL OFFICES
“People work here because
In addition to the private offices, Coastal Offices also features a co-working area for those clients who only require a flexible workspace to function and not necessarily a full private office. Employing a bullpen-style layout, the co-working area is equipped with amenities that provide an easygoing, productive and innovative working environment for the entrepreneurially-minded. “In the co-working space, clients can come in to use a dedicated desk, or if they prefer, there is a ‘hot-desking’ option where they can just use desk space that is available that day. While the reception service is available 9 to 5 Monday to Friday, members of the community have 24 hour access with the use of a fob,” Dennie said. Since opening, Coastal Offices has proven to be the ideal choice for many small business operators.
“People work here because they enjoy the relaxed and casual environment of the location, the modern facilities and the friendly service and social interaction a place like this provides,” he said. The boardroom at Coastal Offices has also proven to be very popular among the local business community. “Capable of accommodating up to a dozen people, the space is well-suited for conducting training sessions, team meetings, workshops, and sales presentations,” he said. As an added bonus, Coastal Offices also manages a larger meeting space in the nearby Holiday Inn Express that can accommodate groups of 20 or more. Current tenants at Coastal Offices include professionals such as lawyers, accountants, software developers and even a physiotherapist. Everyone is welcome, however, and the relaxed atmosphere fosters a sense of community of plenty of networking opportunities. Based on the success of this inaugural business hub, Coastal Offices is finalizing its plans to open a second outlet. “We’re currently looking to expand into Duncan, with a scheduled opening date of November 1st, so it’s certainly an exciting time for the company,” Dennie stated. www.coastaloffices.com
MEETINGS AND EVENTS Meetings Industry: A Multi Billion Dollar Sector Coast To Coast British Columbia’s Meeting Places Come In A Variety of Styles, Sizes & Capabilities BY DAVID HOLMES
oi ng to a meet i ng i s a common enough phrase, in business or in everyday life. But when you think about it, what actually constitutes a meeting can be as diverse and as unique as the venues selected to host them. What hasn’t gone unnoticed is the fact that staging meetings, from intimate personal gatherings such as wedding receptions, to full blown conferences and expansive international trade shows, has become big business in Canada and around the world. Collectively referred to as the Meetings Industry, the construction and operation of meeting places in Canada has become an increasingly important part of the nation’s economic mix. Statistics released by the Meetings Mean Business Coalition, an industry-wide group of meeting SEE MEETINGS AND EVENTS | PAGE 10
#206 – 3400 Douglas St Victoria BC V9Z 3L5 Ph: 250.380.1570
#4 – 2350 Dorman Rd Nanaimo BC V9S 5G2 Ph: 250.751.2622
The Victoria Conference Centre features 73,000 square feet of meeting space, including 19 separate meeting rooms
MEETINGS AND EVENTS
With nearly 53,000 square feet of functional space the Prince George Civic Centre is a favoured Northern BC destination
MEETINGS AND EVENTS CONTINUED FROM PAGE 9
organizers, indicates that in 2016 the staging of business meetings in Canada was responsible for 1.5 per cent of the country’s Gross Domestic Product (GDP). In addition the organization estimates that across the cou ntry more tha n 341,000 people are directly employed in some facet of this increasingly important sector. “A conference centre is definitely an eco-system. It’s everything from the folks who actually work in the centre, such as the kitchen staff and the A/V (audio-visual) g uys, to those that directly supply the industry, from the local taxi company and the outside meeting planners who have organized the events in the first place,” explained Danielle Russell, the Executive Director of Convention Centres Canada (CCC). “People may not always realize it but there are a lot of jobs connected to the overall industry. Literally there are tens of thousands of people involved in the meetings industry
from coast to coast and beyond. Often Canadian centres will also interact with international facilities in coordinating major events, so there is even a global component to the industry.” Convention Centres Canada serves as a national umbrella organization for 24 of the largest convention centres in the country, offering marketing services, lobbying on behalf of the member centres, providing networking opportunities for the operators and other services. CCC has five member centres in British Columbia – including the largest purpose built convention centres in the province. These include the Vancouver Convention Centre (the busiest in BC), the Victoria Convention Centre, the Penticton Trade & Convention Centre, the Prince George Civic Centre and the Vancouver Island Conference Centre in Nanaimo. Of course meetings and events can be staged anywhere there is sufficient room, from full blown conference centres to available space in a church basement.
The hospitality sector is another central part of the meetings industry, with most major hotels having ballrooms, designated meeting rooms and even full sized convention space in some cases. Often, especially in medium sized centres such as Prince George or Victoria, conference centres and hotels can work in concert, performing collaboratively to co-host large scale events that require more space than any single facility can provide. Major orga n izers of events, such as the Victoria Innovation, Advanced Technology and Entrepreneurship Council (VIATEC) is the source of many of the large scale events held in the Capital Region – taking place at different venues a rou nd t he cit y. F rom training sessions to major awards nights, VIATEC is the force behind many of the top public happenings that occur in Victoria each year. Another major event held in the Greater Victoria area each year is the Rifflandia Music Festival, noted for SEE MEETINGS AND EVENTS | PAGE 12
The principle facility of its kind in the British Columbia Interior is the Penticton Trade & Convention Centre
MEETINGS AND EVENTS
COMPANY CREATED TO TAKE THE STRESS OUT OF EVENT PLANNING Launched In 2011 Party Mood Has Worked With Clients All Across Greater Victoria
U NCA N – Orga n izing a wedd i n g re cept ion, a retirement party or a business meeting can be a very stressful undertaking – but it doesn’t have to be. One of the most important tasks Anne Pollock, the owner of Party Mood (a professional wedding and event organizing firm) can do, is to lift the burdens of the day from the shoulders of the client so they can relax and enjoy themselves. It’s something she’s been doing for customers across southern Vancouver Island and beyond since 2011, and for her the business is just getting started. “There are actually three different parts to the business. I do specialty event rentals working with clients across Victoria and even as far as Tofino. I do the bulk of my wedding planning in Victoria, working with people across the area and I also do what’s called styling which is designing the look of the wedding,” she explained.
“People can easily get overwhelmed by all of the things involved in organizing an event as complicated as a wedding. For many it makes more sense to si mply h i re somebody to ta ke that weight off them. I can either be hired to tell the customers what to do to get through the day or I can show up and look after all of the aspects, functioning as an event organizer. It’s the most important day in people’s lives and it should be as stress free as possible.” Essentially Pollock works as a social logistical expert, having the resources, the network of professionals and the experience to handle virtually any size or style of event. “I’ve probably had about 10 enquiries for weddings to be held in 2018 already, as people will get a hold of me about a year in advance. But of course there are also the panicky people who get a hold of me closer to the time as well, so there is a real variety, everybody is different and every event will reflect that individuality,” Pollock said. Party Mood’s rental division has become especia l ly busy in recent years, having access to v i r t u a l ly ever y conceivable product or item needed to make an event memorable and
successful. Party Mood can rent everything from dishes and cutlery to linens, decorative items and even a range of products designed to set a mood or to fulfill the needs of a specific décor theme – from rustic to the French countryside. With imagination and focus a routine session can be transformed into a once in a lifetime experience. “Right now our workload is about 80 per cent weddings and 20 per cent everything else, from corporate parties to business meetings. I currently have one full time staff member and three part time employees who work with me when we have an event, which means they’re working nearly full time in the summer and only part time in the off season,” Pollock explained. With access to a vast range of items, a trained team of experienced organizers and capable of handling sessions of any size, Party Mood has become the go to firm for event success in the Victoria area – and the best is still to come. “Perhaps in the future we might have a showroom to present some of our products, but for now our focus will continue to be organizing the events – that’s what we love to do,” she said. www.partymood.com
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Victoria B.C. Wedding Planner and Decorator Whether your dream wedding is a show-stopping gala or an intimate affair, Party Mood is here with honest advice, and friendly guidance to create a personally tailored experience for both you and your guests. We’re excited to help you make your special event both memorable and stress-free with complete wedding planning, wedding styling, and wedding decor rental services — the ideal combination of experience and talent to pull off an event your guests and family will rave about. 2080 Hampton Road, Duncan, BC
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GROUP CREATED TO HELP MARKET THE VICTORIA CONFERENCE CENTRE Business Events Victoria Launched As A Separate Division Of Tourism Victoria
ICTOR I A – Victoria is known as the provincial capital and the largest city on Vancouver Island, but the city is also quickly becoming the destination of choice for convention goers and major event organizers from across the country and around the world. Tourism Victoria is doing what it can to expand on that positive perspective. Recently, trade publication Smart Meetings listed Victoria among the Top 10 rising stars in the highly competitive international meetings industry, praising the city for its natural beauty and its outstanding meetings infrastructure including hotels and meeting places. Victoria was listed among such trendy and up-and-coming destinations as Brasilia, Brazil, Ghent, Belgium and Kobe, Japan. Tourism Victoria and its new Business Events Victoria division are working to ensure our rating goes even higher. “Our mandate is to promote Victoria as a meetings destination,
and work to bring meetings and conferences to the city. There is a huge economic impact when conferences come to a city and our mandate is very simple - to make Victoria the first place people think of when planning their next conference or convention,” said Miranda Ji, Director of Sales for Business Events Victoria. Business Events Victoria was created to be a collaborative melding of the sales teams of Tourism Victoria and the Victoria Conference Centre (VCC) - the city’s largest conference facility. The Business Events Victoria team focuses on promoting the destination and conference facilities as a place for people to host their meetings. Tourism Victoria took on marketing and sales of the VCC earlier this year, after reaching an agreement with the City of Victoria (the operator of the conference centre) and the province. “I am proud of the collaboration over the past number of years between the Victoria Conference Centre, Tourism Victoria and Conference Hotels in Victoria,” said Paul Nursey, President and CEO of Tourism Victoria. “Just over three years ago we created the Victoria Conference Optimization Network to help improve our competitiveness
as a meetings destination. This ultimately led to the Victoria Conference Centre and Tourism Victoria’s meetings sales teams coming together in January of this year. All of the hard work over the last number of years is really starting to pay off.” One of the focuses of Ji’s ongoing efforts is to inform the public about the value and importance of developing a strong meetings industry in the city - a sector that can be easily misunderstood. “When people think about destinations and travel they think of tour groups and leisure travelers. Meetings and conferences are an increasingly important part of the visitor mix. Smart Meetings magazine reported that, last year, 12,212 international association meetings were held around the world. We want Victoria to have its share,” she said. The future of Victoria’s meetings sector looks bright as the world has discovered what a gem the city is for hosting conferences. “In 2016 alone the economic impact of conferences on the city was $48.6 million - money that would have gone somewhere else if we didn’t have these facilities,” Ji said. “Our goal, of course, is to see that number continue to rise.” www.tourismvictoria.com
Bring Your Meeting to Victoria It’s easy to become a local host. Business Events Victoria will provide you with all the tools and resources you’ll need to make it happen. Simply send an email to firstname.lastname@example.org or fill out the form at TourismVictoria.com/LocalHost
MEETINGS AND EVENTS
The Victoria Conference Centre is the largest and most active facility of its kind in the Greater Victoria area
MEETINGS AND EVENTS CONTINUED FROM PAGE 10
Sustainable Ethical Giving back to the community
Ensure your meeting space sends the right message. Choose between our board room, theatre, or an excutive suite.
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bringing top entertainers and hordes of enthusiastic music lovers to the region. Again, thanks to the established infrastructure available in Victoria the organizers of this four day spectacular have a variety of options and venues to choose from. “Being able to host major events, especially ones that draw a national or even international audience, are an excellent way for a community to get the word out about what it has to offer. That alone can help to encourage development and investment,” Russell explained. “A nother interrelated element of the industry is the individual convention bureaus and the local destination marketing groups – organizations created to help promote their communities. For these groups having facilities in place are real assets when attempting to draw visitors to their region.”
British Columbia is especially blessed, both by Nature and in having a solid conference space inventory in place to help attract events and revenues. The following are just some of the key conference / trade show destinations in the province. T h e p r e m i e r m e e ting place in the provincial capital is the Victoria Conference Centre (VCC) a sprawling complex. Linked to the world famous Fairmont Empress Hotel, it features 73,000 square feet of magnificent meeting space, spread across no less than 19 separate multi-purpose meeting rooms. The VCC also includes a large exhibit hall if a companion trade show is part of an event and a 400 seat lecture theatre for formal training opportunities. Ample parking space is also available for all of attendees, thanks to a large two-tiered underground parking lot located directly beneath the centre. Across the street from the Conference Centre is Victoria’s historic Crystal
Garden, which serves as a companion meeting venue for the VCC. Considered one of the most beautiful meeting places in Western Canada, the Crystal Garden boast more than 25,000 squa re feet of meeti ng space, enough legroom to host exhibits or functions for up to 1,100 people. In the Interior of the province the Penticton Trade & Convention Centre is among the very best in BC. The largest convention centre in the Interior of British Columbia and the only purpose-built convention centre in the Okanagan, the Penticton Trade & Convention Centre features over 60,000 square feet of flexible meeting and exhibit space. Located in the heart of wine country and only about five minutes from the Penticton Regional Airport, this is the ideal location to combine business and leisure. The complex offers 13,700 square feet of exhibition space, features a 3,300 seat SEE MEETINGS AND EVENTS | PAGE 13
The Vancouver Island Convention Centre is the largest purpose built conference facility located north of Victoria
MEETINGS AND EVENTS
EXTRAORDINARY EVENTS PLANNER ORCHESTRATES OUTSTANDING PARTIES “I am the Party Guy – I’m the guy who throws the
Some Of Victoria’s Highest Profile Happenings Have Been Organized By Brink Events
big parties for people in Victoria and elsewhere on
ICTORIA – It may sound like a dream job, but Aidan Henry has built a career, and dramatically grown his business, by being able to successfully plan and organize parties. Using creativity, an ability to understand the needs of his clients, a good sense of humor and a mind for business details, his enterprise Brink Events, has become in the past six years the go to place for corporate and charitable gatherings in the Greater Victoria area. But for Henry, that’s just the beginning! “I am the Party Guy – I’m the guy who throws the big parties for people in Victoria and elsewhere on the Island,” Henry jokingly explained. Founded in 2011, Brink Events describes itself as a boutique event design agency, a firm specializing in organizing galas, signature events, cocktail receptions, corporate launches, and private parties – often as charitable fundraisers. An award winning
the Island.” AIDAN HENRY OWNER, BRINK EVENTS
firm, Brink Events won a Douglas Magazine 10 to Watch Award, and in 2016 the company was named Readers’ Choice “Favorite Event Planner – Independent” by Canadian Special Events while Henry himself was named Top 20 Under 40 for Vancouver Island. “My niche is really high end social, a lot of charity galas, staff parties, client appreciation events and things like that. While I have focused on the Victoria area we’ll be branching out to Vancouver and Seattle hopefully soon,” he said. Graduating from the University of Victoria in 2005 with a business degree he began his working life in the Capital Region’s active technology sector, but found the experience unfulfilling. “It just wasn’t my calling, I didn’t want to spend the rest of my days sitting in front of a screen,” he recalls. Seeking a career path that would
Creating Unique Moments
satisfy both his creativity and his social nature he settled on becoming an Events Planner – but it was a business choice that would require an extensive portfolio to attract clients. New to the profession, and lacking a portfolio, he elected to organize his own parties with the belief that if he did a successful job for himself, others would want him to do the same for them – and he was right! “For the first couple of years it was just for me, organizing parties in unique local locations such as Craigdarroch Castle or on a yacht or at the Maritime Museum. I would throw parties for young professionals and sell tickets. That’s how I got established, and learned the ropes,” he said. Now Brink Events organizes 20 or more parties a year, often as charitable fund raisers for such organizations as the United Way, the Our Place Society, or the Victoria Cool Aid Society. For the future Henry would like to continue to be based in Victoria, but be in a position to organize events in larger centres such as Vancouver, Toronto or even Los Angeles. “Can I see myself becoming the jet setting international party guy some day? It sounds like a joke, but sure, why not? It would be a lot of fun,” he said. www.brinkevents.ca
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MEETINGS AND EVENTS CONTINUED FROM PAGE 12
theatre, has 1,200 parking stalls in an attached space and is conveniently located in proximity to hotel rooms. Further north the Prince G eorge Civ ic Centre is Nor thern BC’s lead i ng meeting, convention and events facility. Serving groups in sizes ranging from 20 to 2,000 it is utilized primarily for conventions, meetings, banquets, sporting events, trade and consumer shows, weddings, symposiums, receptions and more. The facility offers incredible versatility and flexibility, making it an ideal venue for any sized event. The complex has nearly 53,000 square feet total functional space (48,000 square feet of which can be used as ex h ibition space), and is adjacent to a 650 room hotel for added convenience. Located in Nanaimo the Vancouver Island Convention Centre (VICC) is the largest facility of its type on Vancouver Island, north of Victoria. With a lovely ocean side location overlooking the city’s inner harbor and featuring 38,000 square feet of flexible meeting space, the centrally
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The Vancouver Convention Centre is the province’s busiest, playing host to more than 500 events each year located VICC is a desirable location for hosting major events in the Central Island region. The Centre features full wireless access, digital way-finding, global broadcast capabilities, and will accommodate events for up to 1,300 people. T he V ICC h as up to 35,000 square feet of total exhibition space, has a range of different sized meeting rooms available and is in close proximity to a 175 room hotel – Nanaimo’s largest. British Colu mbia is equ ipped to host trade shows, workshops and conferences of every size. For key players in the meetings industry those resources,
when combined with the revenue potentials that major events create, will see these facilities become even more important in the years to come. “No virtual workshop will ever take the place of a face to face meeting, or being able to handle the goods at a trade show. That’s one of the real ongoing strengths of this industry,” Russell explained. “Not everything can be done in a webinar, there’s still very much a place for building trust and understanding – which really can only happen when meeting face to face.” www.conventioncentrescanada.com
Bear Mountain is Canada’s preferred urban resort, rich in culture and unique amenities. Meetings here offer the best of business and pleasure; an idyllic natural setting only minutes from the allure of Victoria. After your meeting keep the team building alive with a round of golf or a tennis match, a hike or bike ride, or take in the best views in Victoria from our patios.
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M a n a gem ent D iv i s ion which administers a property portfolio of more than 1,000 properties all across the Island. “Our management team of Karrie Brennan in real estate and Claire Flewelling-Wyatt in property management will be a key part of carrying the office forward,” Holmes said. The deal to merge the resources of Realty Executives Mid Island with Pemberton Holmes occurred quite quickly, with the pact being finalized in June. “We want all of our clients to know that while the sign says Pemberton Holmes we’re still big parts of the
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PEMBERTON HOLMES CONTINUED FROM PAGE 1
business,” explained Kathy Koch. “We’re still going to be parts of the company, just not as its owners any longer. Peter and I have made the transition from Brokerage owners to focusing on our own personal Real Estate Sales business. We are very pleased to be working with a brokerage that has such a long and successful local history serving clients on Vancouver Island.” For Holmes the time was right for his company to play a more significant role in the Central Vancouver Island real estate marketplace. “We are very grateful for the support of the existing real estate agents in Nanaimo who have transferred to us. It has always been a
long term goal of the firm to be a true Vancouver Island company so when this chance occurred we made the move,” he said. With the opening of Pemberton Holmes Nanaimo the company now operates 16 branches across Vancouver Island, but is exploring the possibility of opening even more in the future. “Certainly there’s the possibility of opening another in the Comox Valley, or even British Columbia wide if the opportunity presented. Right now our goal is Vancouver Island wide in the next 10 years and then we’ll see what h a p p e n s f ro m t h e re ,” Holmes said. www.pembertonholmes. com
Farm Cycle Tour Returns with New Stops and Experiences
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OMOX VA LLEY The Comox Valley continues to build a reputation for not only its culinary and agritourism experiences, but also as a cycling destination. The two worlds will come together for the perfect pairing of education & cycling, in celebration of the regions food and beverage producers, during the 7th annual Comox Valley Farm Cycle Tour, Sunday, September 24th. The Comox Valley Cycling Coalition partnered with Comox Valley Econom ic D evelop m ent & Tourism, the Comox Valley Farmers Market and area farms to develop this unique cycling experience as a way to drive awareness around the Comox Valley’s cycling beauty and agricultural bounty, and increase visitation and local product sales. The event has changed and grown over the years to not only involve incredible
farms, but also craft wineries, breweries and distilleries, and much more. T he l i st of pa r t icipating tour stops is growing daily and currently features: 40 Knots Vineyard & E state Wi ner y, B lu e Moon Winery and Ciderworx, Berry Best Organic Farm, Amara Farm, Clever Crow Herbs Spices and Sea Salt, Coastal Black Estate Winery, Courtenay Country Market, Coastal Rainforest Farm, Forbidden Brewing, Garry Oak/ Willow Works Courtenay, Gladstone Brewing Co, Glen Alwin Farm, Innisfree Farm, Kehler Vegetable Co, and Wayward Distillation House. Coastal Rainforest Farm, Garry Oak/Willow Works Courtenay, Willovic Farm, Blue Haven Farm and Outback Nursery are new additions to the 2017 tour thus far! Cyclists are able to pick their pleasure and choose to visit whichever stops they wish, creating their
own tour route, meaning cyclists of every level can enjoy the Tour at their own pace. Each tour stop will be offering a unique experience to cyclists ranging from local product tastings, farm tours, demonstrations and more. Early bird registration for $10 is available online until September 1, and participating Courtenay accommodation providers are offering free registration for guests who stay with them on the Farm Cycle weekend. T he Fa r m Cycle Tou r weekend has more culinary activities taking place including the Comox Valley Farmers Market, September 23; Town Tour: Trails and Tastes of Courtenay, offered by Island Joy Rides, September 23; and Sip & Savour dining experience, offered by A mbassador Tours, September 24. F M I v i s i t C V Fa r m CycleTour.com or call the Vancouver Island Visitor Centre 1-855-400-2882.
SHOWCASING THE WEST SHORE
WEST SHORE JULIE LAWLOR
n September 30th, the Rotary Club of WestShore and the WestShore Cha mber of Commerce are partnering to bring you the 13th Annual Chili Cook-Off and WestShore Showcase. Enhanced a nd ex pa nded for 2017, this event will feature the vibrant West Shore community through its exhibitor booths, generous sponsors, silent auction donations, entertainment, and last but not least the 10-12 chili teams serving up samples of their chili and competing for your vote on the People’s Choice Award. W h i le t he WestShore Chamber supported the 2016 Chili Cook-Off, the 2017 partnership with the Rotary Club is an example
of an idea whose time had come. The Chamber team felt there was a gap in the West Shore for a trade show, expo or the like at the same time that the Rotary team was considering an indoor location, a September date, and an expanded footprint for the Chili Cook-Off. As we are reciprocal members of each other’s organization, we had the opportunity to talk back and forth until we came up with a model that we felt would work for everyone. L i ke Ch a mbers, Rotary Clubs are non-profit, membership-driven organizations. What I have particularly appreciated about working with the Rotary Club of WestShore is the energy, enthusiasm, good humour and commitment of its members. They log countless volunteer hours and raise thousands upon thousands of dollars for non-profits both locally and globally. For our part, the WestShore Chamber has been able to contribute our experience with event sponsorship as well as our network of contacts and our communications channels to the partnership.
Julie Lawlor is the Executive Director at the WestShore Chamber of Commerce. You can reach her at jlawlor@ westshore.bc.ca
If you’re interested in attending this family-friendly event, it will take place at Eagle Ridge Centre at City Centre Park from 10 am-5 pm, with Chili Tasting taking place from 11 am-2 pm. The entry fee is $5 per person, and free after the Tastings end at 2 pm. If you’re interested in getting involved in the Chili Cook-Off and WestShore Showcase, the Chili Teams and Gold and Silver Sponsor opportunities have all sold out. We still have space both for silent auction items and for booth registrants. Exhibitors so far are as diverse as the West Shore itself, including the Cities of both Colwood and Langford, North of Hadrian’s Kilts and Celtic Clothing and the Greater Victoria Public Library (West Shore branches.) For more information, plea se c a l l t he WestShore Cha mber office at 250-478-1130.
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TRANSFORMATIVE DISRUPTION IN THE WORKPLACE
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ather two or more employers together and discussion naturally turns to difficulties they are experiencing in hiring and retaining employees. Finding staff with the appropriate skills and experience is the most commonly-expressed challenge. This situation has arisen due to a convergence of factors: one being the low unemployment rate and another being a disconnect between the skills employers are hiring for and what employees are actually bringing to the workplace. This mismatch in skills is multi-faceted. Much of what employees are learning in universities and colleges
are skills for jobs or careers that were in demand in the past. Our education system is not nimble enough to keep pace with what employers in higher tech industries actually need their employees to know. Further frustrating the employer/employee relationship is that recent college and university graduates often don’t demonstrate the “soft skills” that employers indicate are essential for success in the work place. These skills include an ability to communicate clearly, team work, self-awareness, and an understanding of their place within the organization. Employers often create entry-level job descriptions using a college or university degree as a screening criteria expecting that those who have completed this level of education will be more reliable employees. Perhaps the tasks are routine and will frustrate someone expecting more variety and opportunity for advancement. There might be better strategies to hire for work ethic and proficiency than considering educational achievement. Highly educated employees are accepting entry-level jobs because that is what is
available to them thus creating a barrier to employment for true entry-level workers who have the appropriate skills for that type of position. This mismatch of expectations can result in high turnover. Our Chamber is involved in initiatives to assist employers of all sizes: the first is our Business Speaks lunches which will be held monthly at the Mary Winspear Centre. These sessions will offer members of our chamber an opportunity to engage in free-flowing discussions of best practices, celebrations, challenges with fellow business-people on the Peninsula. The second is the EduTech event which connects advanced technology & manufacturing sectors, secondary students, and the community. October 27 and 28 at the Shoal Centre in Sidney. For more information on this event, check out the social media feeds on Twitter and Facebook @ SaanPenEduTech Denny Warner is Executive Director of the Saanich Peninsula Chamber of Commerce.
OUTSOURCING HR MAKES SENSE
HR WENDY FERGUSON
utsourcing HR is an option that makes sense for businesses of all sizes. In smaller organizations, business owners usually take on all HR tasks, managing these processes “off the corner of their desk”. Even large organizations that have HR departments are often stretched to absorb the many responsibilities. Outsourcing the HR function alleviates some of this pressure and frees up resources so your focus can remain on your core business. Here are five reasons why outsourcing HR makes sense: Cost Savings – Employing an HR department is costly. By investing in exactly what you need out of an HR department you will greatly reduce your overhead costs. Outsourcing HR enables lean organizations to continue to utilize the expertise of an
HR department, without the added costs of employing one. Compliance - Your external HR department will work with you to ensure you are compliant with federal and provincial employment and human rights legislation and avoid costly business consequences. Recruiting for Positive Corporate Image - Recruiting top talent is not only a speciality, but also often a very time-consuming process. Organizations that do not have the in-house expertise should turn this critical function over to a company that does. Align yourself with an external HR team that sees themselves as your business partner, who understands and represents your business properly. Flexibility and Efficiency – Outsourcing HR will allow you to quickly respond to growing business demands. Aligning your business with an external HR department provides you with efficient turn around on projects that enables your business to succeed. Continue To Do W hat You Do Best - An external HR department will allow a business to focus on their business strategy instead of getting lost in the timely
administrative tasks required to run the business. Continue to do what you do best and rely on a qualified HR team to do what they do best. If you know your weaknesses, then you can optimize your strengths. It is time to consider outsourcing HR when… • the administrative processes begin slowing down productivity; • you don’t have access to the expertise you require; • your staff and management have taken on HR responsibilities for which they are not qualified or have time; • y o u a r e r e b u i l d i n g the organization after downsizing. Outsourcing has the potential to make your organization leaner, more adaptive, smarter and more profitable. Take your time and really think it through and only hire the best fit for your business. Ultimately, your external HR department’s goal should be to support your business by providing timely and honest advice, assisting with planned growth and preventing compliance issues.
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RIBFEST SURE TO PLEASE THE PALATE
ESQUIMALT KELLY DARWIN
he summer has brought about many community events, developments, and steps forward for local businesses. Thousands of fans of both music and Canada flocked to Bullen Park on Augusts 12, for a Canada 150 celebration. Local performers and featured bands both took to the stage in celebration. The festivities also brought about a very special pop-up Esquimalt Farmers Market (usually only held on Thursdays) that didn’t hold back on the goodness that is buying local.
My anticipation for RibFest has only grown stronger as Friday, September 8, gets closer. The Rib Festival is a fun weekend packed with activities that, believe it or not, include more than just ribs. The event is a fun weekend which will include local entertainment, games for the kids, delicious drinks, and local musical artists and vendors. It’s important to remember that all the proceeds go back into the community through the Esquimalt Firefighter Charitable Foundation. This charity, among others, has been the recipient of thousands of dollars from the Esquimalt Ribfest. Every cent of the proceeds is given to local charities and sponsored school activities. See you at Bullen Park! ••• The Tudor House, a new modern ist l iquor store right here in Esquimalt, is now officia l ly open. What a change it is from the 109-years old Tudor House, the beloved pub t h at prev iou sly ca l led the lot space home before
burning down in 2013. The designers wanted to go with something that made just as much a statement as the old Tudor House, and they succeeded. The beautiful architecture makes the business a great addition to both the community and the future of development in Esquimalt. ••• Mark your calendars, the Esquimalt Chamber of Commerce’s AGM will be taking place September 21, 2017, from 7:30AM – 9:30AM in the Archie Browning Centre lounge. Tickets are $15 and can be purchased by contacting the Chamber. Come for the speakers and board elections, stay for the free refreshments. New and continuing members alike are encouraged to join. Kelly Darwin sits on the Board of Directors of the Esquimalt Chamber of Commerce and is owner of Seriously Creative, a Marketing & Digital Development company. He can be reached at 250-474-4723.
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18 LATITUDE TECHNOLOGIES CONTINUED FROM PAGE 1
“It all comes down to safety, efficiency, determining operational status and ultimately saving money.” RAYMOND LARKIN VICE PRESIDENT, LATITUDE TECHNOLOGIES CORPORATION
Flight Data Management (LFDM) which is at the heart of everything we do.” Larkin has been involved in the sales, marketing and technical development of aerospace and satellite based communication systems for more than 30 years, having worked for some of the industry’s largest and most innovative developers of aviation technology before moving to
Raymond Larkin has been appointed Latitude Technologies new Vice President of Business Aviation Sales
an equally vast range of performance parameters of the aircraft itself. From how the aircraft was being operated, to the performance of on-board systems, precise fuel management, to determining if there were anomalous operational or flight events occurring and many other factors,” Larkin explained. “It all comes down to safety, efficiency, determining operational status and ultimately saving money – the return on investment for the operator for the specific aircraft. We do both the collection and transmission of the data, but even more important we provide the flight data analytics itself. The collective term for what we provide our customers is Latitude
Latitude Technologies Corporation is introducing the corporate aviation sector to its range of data collection systems
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Victoria to take up his present position. With a focus on expanding on Latitude’s existing corporate aviation market, Larkin has joined the team to help introduce the operators of corporate aircraft to the range of data collection products the firm provides its larger commercial customers. “I’m here to help develop a corporate aviation segment for the company. The owner / operators of these large business aircraft may not be aware that an option is available to them that is not only cost conscious, but is capable of providing a high level of data that they can draw on and analyze from the airplane,” he explained. Despite Latitude Technologies being a relatively small player in the global aerospace industry, Larkin was attracted to the firm by its innovative vision and by its
ability to quickly and efficiently address technological challenges as they emerge. “Latitude is very flexible, very mobile and is offering products that are ideally suited to this specific segment of the industry. Business jets often adopt cutting edge technologies in advance of the larger commercial aircraft,” Larkin said. Despite decades in the industry, being part of a pioneering venture like Latitude continues to spark his passion for the industry and where it is going in the future. “The excitement for me is the innovation itself, being able to adapt this technology to this specific market. This entire market segment is exciting, it’s invigorating and rewarding to participate in this technological leap,” he enthusiastically stated. www.latitudetech.com
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SOUTH ISLAND DRYWALL HAS SERVED CAPITAL REGION SINCE 2000 “If you grow too big something can suffer and
Interior Finishing Company Works On Both Commercial & Residential Projects
that usually means losing the personal touch with
ICTORIA – It’s all about the details for Bob Polderman, the owner of South Island Drywall. For him it’s a case of doing the job right, and making certain every aspect of a project has been taken care of before leaving a jobsite. “It’s all about taking care – of the project and the client. That’s something that has been important to me from the get go,” he explained. “We strive to exceed expectations, after all our company motto is: When Quality Matters! Doing drywall is hard work, there are a lot of details that have to be worked out, but my guys are professionals – they’re really ambassadors for my business. Working together we’ve worked on projects big and small all across the region.” Working on both commercial and residential projects (with an emphasis on residential) South Island Drywall provides the interior finishing aspect of a construction job, taking a project from the stud stage to the point where a home, office or retail outlet is ready for painting and finishing. For Polder m a n choosi ng a career in the building trades came quite naturally. Like many construction professionals he grew up in a household of builders, with his father an interior finishing specialist in his own right. “Absolutely I grew up in the trades. My father had his own business (Universal Interiors) doing much of the same work I do today, doing drywall, steel stud, T-bar ceilings and that sort of thing,” Polderman explained. “Eventually becoming one of the biggest companies of its type in the city he and his partner did both residential and commercial jobs – but mostly worked on projects such as big apartment
the client.” BOB POLDERMAN OWNER, SOUTH ISLAND DRYWALL
The team at South Island Drywall has the skills to work on any size project, including commercial assignments buildings. I started learning my trade by working with him, working all over the Island including in Courtenay, Parksville and Nanaimo.” Earning his drywall apprenticeship through his father’s company Polderman elected to branch out on his own in 2000, with the starting of a young family the perfect motivation for entering the world of business. “My wife got pregnant and I wanted to start making more money to provide a better life for my family. In addition my Dad had reached the point where he was thinking about retirement and I had the opportunity to take over his company, which I actually refused, just because of the type of individual that I am,” he jokingly stated. Wanting a fresh start, and desirous of creating something entirely on his own, Polderman elected to strike out independently. Making use of the priceless experience and practical skills learned with his father, he launched his own business 17 years ago and hasn’t looked back since. “I didn’t want people to look back and say ‘he got to where he got to because of his Daddy’ – I wanted to build something new and on my own,” he said. Growing up in the Victoria area Polderman set out to build his own dream, capitalizing on his
technical experience and local knowledge to slowly add to his client list and finished project portfolio. With a market area that encompasses the entire southern portion of Vancouver Island he has over the past decade and a half seen his drywall business grow to become a local industry leader. “Being local helped a lot as many people already knew my boarding skills, so I started off, did a lot of advertising and slowly built up my business. Things just went from there, I had a good
reputation and people started to use me,” he explained. Today with a team hovering around the 20 mark, South Island Drywall has become the interior finishing expert of choice for many regional builders. Recently the innovative Parsi Developments group selected Polderman and his company to provide the interior work at The Piano, a development of exceptional high end townhomes being constructed in Langford. “I may not be a massive
company, certainly not the biggest in the city (yet with the capability and resources to handle projects of any size, from a single home to an apartment building), but that was never part of the plan. If you grow too big something can suffer and that usually means losing the personal touch with the client which is something that has always been especially important to me and to the success of my business,” Polderman said. For the future Polderman anticipates continuing operating as he has, with skills, an attention to details, and with solid reliable work. “Every project I do will essentially have my signature on it, so I want it to be the best it can be. Doing good work now leads to the next job, that’s how we’ve always done business. That certainly won’t be changing in the future,” he said.
Proudly serving the West Shore and beyond Bob Polderman Over the past 17 years South Island Drywall has worked on numerous townhome developments across the region
Here's to a strong legacy, South Island Drywall!
Proud to support South Island Drywall. Best wishes for continued success. 1551 Broadmead Ave, Victoria, BC V8P2V1
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CULTURAL PERSPECTIVES WORKSHOPS Building Local Relationships Dispelling Myths and Stereotypes Understanding History ipsociety.ca | (250) 391-0007 664 Granderson Road, Victoria, BC V9B 2R8
ICTORIA – For more than 23 years Indigenous Perspectives Society (IPS), incorporated in 1994 as the Caring for First Nations Children Society, has been facilitating understanding between Indigenous and non-Indigenous peoples to strengthen lives and build successful relationships. By offering training, insights, and guidance, IPS helps communities thrive and businesses to flourish. “We specialize in training that helps build both collective and individual capacity to support the social healing work of reconciliation by teaching about our shared history, the impacts of colonization, and providing the opportunity for people to develop their skills and understanding. Our core work is with the Ministry of Children and Families delivering training to Social Workers who work with Indigenous Delegated Agencies to provide community based family preservation support,” explained Barbara Smith, IPS Curriculum
Development Manager. The key mission of the Indigenous Perspectives Society (IPS) is to provide culturally relevant training, research and policy that advances and strengthens the lives of Indigenous peoples. IPS has attained CARF (Commission on Accreditation of Rehabilitation Facilities) International accreditation status and is a member of the Canadian Council for Aboriginal Business, the WestShore Chamber of Commerce, and the Child Welfare League of Canada. With a team of 18, IPS conducts training and information sessions around the province, for everyone from social workers to corporate leaders involved in business enterprises on First Nation territory or working with urban Indigenous peoples. “On September 21, we’ll be launching a charitable giving event, our Creating Excellence through Training and Leadership campaign, at The Vic Theatre (808 Douglas St.) where we will be hosting a Victoria showing of Indigenous films from Aabiziingwashi (Wide-awake): NFB Indigenous Cinema on Tour. We will be viewing both a short and a feature by Indigenous film makers,” Smith explained. “The film night’s purpose is to
raise funds, have a social event and to talk about Indigenous issues. There will be a discussion following the screening where we’ll be able to share impressions and ideas.” A nother recent project IPS has completed to help deliver its multi-tiered message was a 10 week button blanket project funded by the Anglican Church. The tactile training sessions saw a group of volunteers (Indigenous and non-Indigenous) collectively work to create four button blankets, wool blankets embellished with mother-of-pearl buttons worn for ceremonial purposes by Northwest Coastal Indigenous peoples. “We saw about 15 people regularly attend to share a meal and conversation around the history and significance of the blankets. Creating these blankets inspired by traditional practices contributed to healing and education in a creative, cultural grounded way,” she explained. A training centre, a place of research and reconciliation, IPS’s role is to help foster a deeper understanding of Indigenous perspectives and cultural differences within our modern society – a task that is ongoing. www.ipsociety.ca
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t’s been a great summer for tourism in Greater Victoria, in statistical terms and in the recognition our destination is enjoying from coverage in some very prestigious and influential publications, including Smart Meetings and Rolling Stone. Those of us who are deeply involved in creating and promoting the visitor economy know how much work it takes. One of our ongoing challenges is educating the public there is more to tourism than happenstance — the idea that all it takes is a sprinkle of sunshine and a pretty view and people will show up to fill our restaurants, hotels and shops. Of course, most people today understand this is a naïve
point of view. After three consecutive years of dynamic growth and contribution to our regional, provincial and national economy, Canadians understand that tourism is a serious driver of jobs, prosperity and opportunity. As our region’s Destination Marketing Organization, we are charged with the task of promoting Greater Victoria to the world. One very effective way we do this is through our outreach to leisure and business travel media. We continually cultivate productive relationships and invest time in our relationships with all levels of government to ensure we understand their needs and can be responsive to opportunities. A few of our recent successes speak for themselves. In the August issue of Smart Meetings magazine, Victoria was listed among the world’s top-10 rising stars in the meetings and conference industry. This is a huge recognition for the Victoria Conference Centre and Business Events Victoria and the growing number of businesses that provide services to conference organizers and delegates visiting our city. We
are proud to be listed with other global up-and-coming cities. We put hundreds of hours into telling the story of our destination, and this accolade is tangible proof our efforts are working. We are on the map for conference planners. And we are becoming ever more prominent with all travellers looking for an authentic and fresh vacation experience. This will only be amplified as we are currently being featured by Rolling Stone. A six-minute video and online article by the iconic magazine documents Victoria’s splendour with a focus on our exceptionally vibrant live music scene. This is huge, with RollingStone.com getting more than 13.3 million unique visitors and 105 million page views per month. To earn this coverage, we leveraged our provincial and federal partners at Destination BC and Destination Canada to amplify our pitch to Rolling Stone. I’m happy to say we nailed it and the resulting coverage is something all of us can be proud of. Paul Nursey is the President and CEO of Tourism Victoria.
YOU’LL NEVER ELIMINATE REJECTION Often, the greater the
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here’s no getting around it…rejection is part of the selling experience. Not every prospect you contact will want to talk to you. Not all of those who do talk to you will have enough interest in your product or service to grant you an appointment. Not all of those who do grant you an appointment will buy from you. There’s nothing you can do about it. While you can’t eliminate experiencing rejection, you can learn to deal with it. And, you can learn to overcome your fear of it. But first, you must identify what it is that you’re afraid of. Is it failure? Everybody fails at something…at many things. Failure is simply part of the human experience. And, success rarely comes without accompanying failures. Often, the greater the success, the greater the number of failures encountered along the way. Record-setting homerun hitters, for example, also have their share of strikeouts. Super Bowl Champion quarterbacks throw more incompleted passes than completed ones. Grammy winning songwriters write numerous songs before one hits the charts, much less makes it into the top 10. In almost any endeavor, including professional sales, failure is just another stepping stone on the path to success. You may never completely eliminate your fear of rejection, but, you can certainly learn to deal with it and minimize its negative effects. How? Put it in perspective. Rejection lasts but a moment, and then it’s over. Let it go! Dwelling on the disappointing experience serves no purpose other than to dampen your enthusiasm for meeting the next challenge. If a cold call uncovered a prospect who was interested in your service and was eager to meet with you, you would likely be enthusiastic about making your next cold call. Should you be any less enthusiastic about making a subsequent call if the prospect had no interest? Of course not. There is no causal relationship between the two events. Each new challenge is just that…a new challenge. Examine your self-talk. What do you tell yourself when you experience rejection? Are you telling yourself something like, “Nobody will listen to me” or “I’ll never be any good at this”? Blaming yourself for someone else’s thoughts and actions—lack of interest or inability to see the value in what you have to offer, for example— is counterproductive. Before you start “talking to yourself,” take a step back and analyze the situation from an objective position. Then, reframe your self-talk to something more positive. After an unsuccessful attempt to stimulate a prospect’s interest, for instance, rather than telling yourself, “Prospecting is a waste of time,” tell yourself, “I’m glad I didn’t waste my time with someone who isn’t qualified to become a customer.”
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Analyze your actions. Rejection may be unpleasant, but that doesn’t mean you can’t learn something from it. Sometimes, the rejection you’re experiencing is a warning sign…an indicator of your need to change your approach, perhaps. Make sure that you are thoroughly prepared when you call on prospects and customers. Being thoroughly knowledgeable about how your product or service addresses their challenges, needs, and goals will reduce the chances of being rejected. Understand your needs. David Sandler warned against using “selling” as an activity for getting your emotional needs met. You are much more susceptible to the fear of rejection if the objective of your interaction with your prospects and customers is to obtain their approval rather than their business. You must recognize that your self-esteem is not tied to your sales performance. It’s not tied to the number of appointments you schedule or the number of sales you close. You’ll have some good days; you’ll have some not-so-good days. Regardless, at the end of the day, your self-esteem is still intact. Rejection is simply part of the sales game. Sometimes you have good experiences, sometimes you don’t. It’s not the experience that’s important. It’s how you think about it and how you react to it that determines if rejection holds you back or pushes you toward success. John Glennon is the owner of Insight Sales Consulting Inc, an authorized Sandler Training Licensee. He can be reached at jglennon@ sandler.com, toll free at 1-866-645-2047 or visit www.glennon.sandler.com. Copyright 2013 Sandler Training and Insight Sales Consulting Inc. All rights reserved.
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WHO IS SUING WHOM
WHO IS SUING WHOM The contents of Whoâ€™s Suing Whom is provided by a third-party resource and is accurate according to public court documents. Some of these cases may have been resolved by publication date. DEFENDANT Austia Holdings Limited 1569 Granada Cres, Victoria, BC PLAINTIFF Green, Richard CLAIM $25,567 DEFENDANT BC Alta Development Ltd 318-877 Goldstream Ave, Victoria, BC PLAINTIFF Pure Engineering Ltd CLAIM $158,266 DEFENDANT Blenkinsop Valley Golf Centre 1569 Granada Cres, Victoria, BC PLAINTIFF Green, Richard CLAIM $25,567
DEFENDANT Capital Hill Developments Ltd 202-7545 Cambie St, Vancouver, BC PLAINTIFF McKibben, Maureen CLAIM $ 35,216 DEFENDANT DC Installations PO Box 1714, Ladysmith, BC PLAINTIFF Torbram Electric Supply Corporation CLAIM $ 26,253 DEFENDANT Dean Park Plumbing & Heating Ltd 6-7855 East Saanich Rd, Saanichton, BC PLAINTIFF Owners Strata Plan Vis 6467 CLAIM $ 35,176 DEFENDANT Devon Properties Ltd 201-2067 Cadboro Bay Rd, Victoria, BC PLAINTIFF Killian, David CLAIM $ 5,197 DEFENDANT E S I Environmental Sensors Inc 510-580 Hornby St,
Vancouver, BC PLAINTIFF Beauchesne, Bernard Michael CLAIM $ 28,814 DEFENDANT Greater Victoria Harbour Authority 100-1019 Wharf St, Victoria, BC PLAINTIFF Paren, Adelon CLAIM $ 35,176 DEFENDANT Home Depot of Canada Inc 426 Ellesmere Rd, Scarborough, ON PLAINTIFF Macdonald, Rob CLAIM $ 8,695 DEFENDANT Island Pallet Solutions Ltd 225 Vancouver Ave, Nanaimo, BC PLAINTIFF W R Addison Lumber Co Ltd CLAIM $ 223,920 DEFENDANT Jora Construction Ltd 7424 Dixon Dam Rd, Vernon, BC PLAINTIFF Kazakoff, Lyle John CLAIM
$ 31,456 DEFENDANT Kettle Creek Development Ltd 300-162 Cumberland St, Toronto, ON PLAINTIFF Brock T Emberton Law Corporation CLAIM $ 21,293 DEFENDANT Marine Masters Holdings Ltd 89 Dallas Rd, Victoria, BC PLAINTIFF Paren, Adelon CLAIM $ 35,176 DEFENDANT Mid Island Aggregate 2013 Ltd 602-732 Broughton St, Victoria, BC PLAINTIFF Western Grater Contracting Ltd CLAIM $ 181,132 DEFENDANT Mistytrails PO Box 343, Cobble Hill, BC PLAINTIFF Krzywonos, Elaine CLAIM $ 12,349 DEFENDANT Parksville Bottle &
Recycling Depot Ltd 611A Alberni Hwy, Parksville, BC PLAINTIFF Mark, Barbara Janice CLAIM $ 26,236 DEFENDANT Romspen FC Homes Inc 300-162 Cumberland St,Toronto, ON PLAINTIFF Brock T Emberton Law Corporation CLAIM $ 21,293 DEFENDANT Romspen Investment Corporation 300-162 Cumberland St,Toronto, ON PLAINTIFF Brock T Emberton Law Corporation CLAIM $ 21,293 DEFENDANT Rugged Rooster Creations 556 Old Peterson Rd, Campbell River, BC PLAINTIFF Lendified Inc CLAIM $ 29,066 DEFENDANT Skytech Enterprises Inc 4620 Sailor Rd, Pender Island, BC
23 PLAINTIFF Davis, Carol Joan CLAIM $ 22,980 DEFENDANT TDL Group Corp 1600-925 Georgia St West, Vancouver, BC PLAINTIFF McKibben, Maureen CLAIM $ 35,216 DEFENDANT Tomko Sports Systems Inc 2-683 Dease Rd, Kelowna, BC PLAINTIFF Johnston, Terry CLAIM $ 35,176 DEFENDANT Vancouver Island Strata 4534 661 Seedtree Rd, Sooke, BC PLAINTIFF Deerenberg, Chloe CLAIM $ 7,843 DEFENDANT Westprop Developments Ltd 301-910 Fitzgerald Ave, Courtenay, BC PLAINTIFF Ennis Enterprises Inc CLAIM $ 942,578
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The Canadian Tourism College is opening a new campus in Victoria at 850 Courtney Street. The school offers flight attendant and tourism training in Vancouver and Surrey and will begin offering courses in the fall at its small Victoria campus. The college will offer certificate and diploma programs in both hospitality and tourism and travel. The College has partnered with Royal Roads University to ensure the credits earned at the school will be transferrable into BA programs in international hotel management and global tourism. Ten Thousand Villages celebrates the opening of their newest location on August 29 from 1-2:30 pm at Unit 410 in the Broadmead Village Shopping Centre. The company welcomes visitors to enjoy coffee and chocolate and get an exclusive look inside the store.
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Members of the Victoria Hospitality Awards Committee (VHAP) have recognized Katherine Redman of Coast Victoria Hotel & Marina by APA with a Victoria Hospitality Award. The Victoria Hospitality Award was founded in 1994 to recognize excellence in the hospitality
industry. Talentcor is celebrating their 20th anniversary at 1124 Fort Street. Talentcor provides personalized, selective recruitment services for professionals seeking jobs in a variety of fields. A new 2,000 squarefoot location for Victoria Montessori Preschool and Childcare centre has been proposed for the 300 block of Skinner Street. Construction on the preschool is expected to begin later this year. Vancouver-based Gordon Nelson Inc. has submitted a development proposal for a 215-unit purpose-built rental building adjacent to View Towers at 937 View Street. The 14-storey complex, designed by de Hoog Kierulf Architects, features a multi-storey atrium and an octagonal motif along the shaft of the tower. A single level of above-ground parking will accommodate 19 vehicles. Construction is expected to begin in mid-to-late 2018. Wedding related business owners on Vancouver Island have banded together to form the Vancouver Island Wedding Industry Association. The organization is founded by West Coast Weddings Magazine, which features local nuptials and vendors and several other businesses who produce the Vancouver Island Wedding Awards event each fall. Anne Pollock, a wedding planner and party rental business owner from the Cowichan Valley has been elected the first president of the organization. The organization is designed to represent the industry which the founding members believe is both thriving and undervalued. Vintage Hot Tubs Pool, Patio and Billiards has moved to a new location at 102 – 2374 Millstream Road in Langford. Victoria-based Sakura Project Management has unveiled plans for a 12-storey condominium complex with 62 one and two-bedroom units at
930 Fort Street. Construction is anticipated to begin by midto-late 2018. The Saanich Peninsula Hospital Foundation has opened a new location in Sidney at 9710 Third Street. The Saanich Peninsula Hospital Foundation was founded in 1985 to provide up-to-date equipment and facilities to support the Saanich Peninsula Hospital in promoting healthcare excellence. Re/Max Camosun recently named their top producers of the month. From Victoria they are: Michael McMullen, Geoff McLean, Blair Veenstra, Kirsten Marten, Bruce Hatter, Shane King, Georgia Wiggins, Julia Abraham, Cheryl Barnes and Jeff Meyer. The top producers also includes Jason Leslie, Ryan Zailo and Jennifer Bruce from the Westshore, Tony Joe and Veronica Crha from Oak Bay, John Vernon from Sooke and Debbie Gray from Sidney. Budget Blinds is celebrating their 25th anniversary at #100 – 915 Fort Street. Country Rose Pub in Colwood new owners, Kirk Stowell, Hollis Turbine, Joe Cunliffe and Sheena Lind took over ownership on August 14th. The pub is closed for renovations and set to open at the beginning of September. Construction of the first phase of Colwood Corners development near Sooke Road at Goldstream Avenue is expected to begin at the end of this month. The City of Colwood issued a development permit to project developer Onni Group for Colwood Corner’s first three residential buildings – yielding 276-units of rental apartments – and a 152,000 square foot ground floor retail component situated throughout several lowrise buildings, including the residential buildings. The Canadian Society of Club Managers (CSCM) has named the Victoria Golf Club and
SEE MOVERS AND SHAKERS | PAGE 25
MOVERS AND SHAKERS
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Royal Victoria Yacht Club as their clubs of the year. Both clubs were judged on criteria including community involvement, environmental stewardship, leadership development and contribution to the CSCM. The Club of the Year awards will be presented at the 2017 national conference in Gatineau, Quebec in October.
The operators of the Fishhook seafood eatery are reportedly opening three additional locations in the city’s downtown core and James Bay. The reported locations are in the retail section of the nearly completed office building on the corner of 1515 Douglas and 750 Pandora, a vacant retail space on Swift Street and an office complex that is nearly complete in James Bay. Smugglers Cove Pub is planning to expand their patio and add a few tables. Owner Brian Dunn has submitted an application to Saanich planning to expand the patio by 10-seats at the cost of a few parking spaces. The application is anticipated to take roughly four months before it comes to council. Smugglers Cove Pub is at 2581 Penrhyn Street behind the Caddy Bay Village strip mall.
Pictured: Ian Prost Ian Prost has joined Company Capital as its new Director of Operations. Prost brings over 20 years of experience in the financial services industry and will be responsible for the performance and management of the customer service experience. Company Capital is an online small business lender. The Summit Restaurant on the Malahat has been nominated as one of the country’s 30 best new restaurants by Air Canada’s enRoute magazine. The restaurant, which is part of the Villa Eyrie Resort at 600 Ebadora Lane, is one of only four nominees not located in a major city. The nominations are based on the recommendations from more than two dozen judges with a variety of culinary backgrounds. The Summit restaurant features dishes with an Italian influence, made with local ingredients. The Victoria Youth Clinic, NEED2 Suicide Prevention Education and Support, and Island Health’s Early Psychosis Intervention team are in the process of renovating two levels of office space at 818 Douglas Street into a mental health hub for youth and their families. The facility is expected to be open this fall. Mother Nature’s Market & Deli is now open for business in Sidney at 2310 Beacon Avenue. The Tudor House liquor store has opened in Esquimalt, replacing the former Tudor House Pub which burned down in 2013. The liquor store is at
Glen Meadows Golf and Country Club has reportedly been sold to an offshore buyer. The 130-plus-acre golf course in North Saanich was listed in May 4, 2016, after a bid failed to redevelop the site. V2V Vacations’ Empress ferry between Victoria and Vancouver is out of service for the next three to four weeks after engine problems took the vessel out of service. Both of the ferry’s refurbished engines are expected to be replaced. Viking Air and their plane, the de Havilland Twin Otter were inducted into the BC Aviation Hall of Fame at a recent ceremony. The local aviation corporation employs 575 employees and made the first Twin Otter’s in over twenty years after acquiring the manufacturing rights for the out of production de Havilland aircraft in 2006. Brodie Cawdell has opened Gauntlet Games in Saanich’s University Heights Shopping Centre at 3980 Shelbourne Street. Locally owned and operated direct-sales company Epicure recently celebrated their 20th year in business. The company celebrated the milestone by holding its national conference in downtown Victoria, drawing 800 attendants from across Canada. Epicure carries more than 300 products that include dips, rubs, seasonings and cookware. They have a sales force topping 10,000 spread across Canada, and employs 175 staff at their North Saanich headquarters. Fred Webb III has retired as supervisor of jetty services at
CFB Esquimalt after nearly 58 years on the job. Jacques Lemay has been named the president of the Canadian Heritage Arts Society for their 20th anniversary season. Lemay will partner with musician and educator Heather Burns, who has been appointed interim artistic and education director.
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Expedia Cruise Ship Centres welcomes Lenora Perry as the newest member of their team at their Westshore location at 748 Goldstream Avenue. Beckley Farm Lodge in James Bay has merged with Saanichbased Broadmead Care Society. Both organizations are not-for-profit residential care facilities that combined have an annual operating budget of $33-million. The merger comes at a time when offering residential care has become increasingly competitive as a result of large private sector organizations. Carmanah Technologies Corporation announced the closure of a previously announced transaction to acquire Vega Industries Limited. The purchase price is $9-million USD and is subject to certain adjustments and escrow holdbacks. Vega will be maintained as a wholly owned subsidiary of Carmanah at its base of operations. Carmanah Technologies recently sold Go Power! – a solar panel provider to Valterra Products LLC, a portfolio company of G. Scott Capital Partners, LLC. Carmanah Technologies designs, designs, develops, and distributes a portfolio of products focused on energyoptimized LED solutions for infrastructure. Victoria recently earned a topfive ranking in the prestigious 2017 Agents Choice Awards. The placing reflects the vote of 5,770 Canadian travel agents who cast a ballot in this year’s Baxter Travel Media annual readership survey. In the category of top Canadian city, Victoria ranked behind only Vancouver, Toronto, Montreal and Quebec City. Rolling Stone sent a production crew to Victoria last month to cover the city and its culture, as well as venues that will be used for the 10th annual Rifflandia Festival, which runs Sept. 14-17. The coverage is the result of hard work by Tourism Victoria to leverage partnership investment through the provincial SEE MOVERS AND SHAKERS | PAGE 27
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NDP WASTING NO TIME IN IMPLEMENTING RADICAL AGENDA
ith the sl i m mest of possible margins in the legislature, one would think the NDP and their Green sidekicks would tiptoe carefully in their first steps in government. Guess again. With a resounding thump, the NDP is back, sending tremors throughout the province, moving quickly to implement their anti-business, ideologically based concepts which aim to crush the entrepreneurial spirit. It’s the latest version of Shock and Awe. It’s like the NDP can’t help itself. The first time they became government, in 1972, Premier Dave Barrett was like a bull in a china shop, acting like the oneterm government it would be by introducing legislation and programs that to this day, remain headaches. The Agricultural Land Reserve was a document
more congruent with the NDP’s hidden manifesto, that suggests individuals should not have the right to own property. While the ALR has been effective in some areas by preserving precious farm land, it has often gone far over the line, making un-plantable and un-harvestable land undevelopable – even though the land itself is proven to be good for only development. ICBC was a Barrett government creation, and the NDP is flagging a BC Liberal-commissioned report citing vast funding inadequacies in the insurance corporation that could see rates jacked as high as 30 per cent. While the pronouncements are politically charged – as most governments slag their predecessors with such reports – the NDP is hardly the party that has proven itself capable of balancing any set of books. The best solution to ICBC is to open the market to private insurers, where competition would prove to be the great leveler of rates. But don’t count on the NDP giving any such opportunity to the private sector. That doesn’t fit their ideology. The next time around, in 1991, former Vancouver Mayor Mike Harcourt, a Socialist in a suit, looked more tame and seemed content to take his time implementing NDP doctrine and
dogma. He didn’t enrage the business community and, in fact, his more balanced approach gave the NDP a real shot at a successive term in office, although it wasn’t fast enough for the “Ides of March” backbenchers who pushed Harcourt out after the Bingogate charity-skimming scam orchestrated by Nanaimo NDP MLA Dave Stupich. In 1996, Glen Clark asked for some “wriggle room” prior to his defeat of BC Liberal leader Gordon Campbell, then introduced fudg-it budgets and doomedfrom-the-start aluminum catama ra n ferries before he was finally ousted by a deck-building scandal. By then, however, he enraged the B.C. business community to the point the BC Liberals swept to power with a 77-2 seat majority. The NDP’s extreme agenda drove the NDP to near annihilation in 2000. So what has the NDP learned from its own history? Obviously nothing. Petronas’ cancellation of their multi-billion dollar investment in Liquid Natural Gas meant they walked away from the $9 billion they’ve already spent in B.C. Why? They realized with the inflammatory anti-resource rhetoric of the GreeNDP and the campaign promises of extra
taxation that this project was not going to be possible under this jurisdiction. The GreeNDP then promises to fight with all their might the federally approved Kinder Morgan Pipeline, threatening jobs. They may yet cancel the Site C dam project, throwing 2,200 direct employees out of work. Steps towards a $15 minimum wage were announced recently, yet another massive move in the first few weeks of the government. It’s a blatant vote-pander i ng move, wh ich a lways results in: Businesses trying to raise prices to pay for increased payroll. If the market can’t sustain that, they cut service and/or staff to keep costs at bay. Or, as McDonald’s is doing, companies introduce automation that will eliminate entry level, non-skilled jobs. And the employees who get the minimum wage raise? They will only enjoy that for a limited time, because the price of everything else rises to match those increased costs. If the NDP really was sincere about helping minimum wage earners, there’s a simple solution, but it takes more time: Training. That will enable people to make more money as they can fill skilled positions that pay more.
NDP ideology seems to reject the basic law of economics: Supply and demand. Maybe NDPers believe that by killing well-paying resource-based jobs they’ll decrease the ability for average citizens to have wealth to provide demand, thus making it unnecessary to create more supply, aka development. The Green Party would celebrate that. The NDP’s plan for affordable housing hasn’t been launched or even adequately explained, but perhaps it’s simply causing the housing market to cool due to a lack of demand, driving the price of homes down and making them more affordable. Let’s hope not. It’s a mystery that the NDP has seen the same scenario repeat itself, now the third time in B.C. alone, but still refuses to learn or accept the realities of democratic society. They’re stuck in an ideological time-warp, and the worst thing about it? They believe they’re right, and refuse to learn from history. Punishing entrepreneurs and business owners only causes them to pull back and stop moving forward with job-creating projects and companies. And without a thriving private sector, there isn’t money for social programs – or jobs for those who need them most.
JULY 18: A DAY THAT WILL LIVE IN INFAMY FOR CANADIAN PRIVATE CORPORATION OWNERS
n July 18th federal Minister of Finance Bill Morneau released proposed changes to the taxation of private corporations. Although these changes have received remarkably little coverage, they have created shockwaves with CPA’s and tax lawyers that deal with the taxation of small businesses and their owners. Justin Trudeau stated in 2015 “that a large per centage of small businesses are used by wealthy people to shield income from taxation.” In this writer’s opinion, and I have largely practiced in this area of taxation for 45 years, since 1972, these comments and tax proposals indicate
a fundamental ignorance by Trudeau of how the economy of Canada works and what comprises the vast majority of small businesses. In 1972, the Carter Commission made substantial changes to Canadian tax law. For Small Business, it recognized that it was necessary to defer a portion of tax on income, based on the fact that income was rarely in the form of cash: It was represented by financing receivables, inventory, property, plants and equipment. The Carter Commission however was clear that “a buck was a buck” which resulted in the concept of “integration”. That concept essentially says that the total tax the small businessperson pays first at the corporate level and then later on the dividends they withdraw from the small business should be approximately the same as the tax paid by an individual. This has been the basic philosophy of the Canadian tax system since 1972. I have rarely seen anyone starting a small business that I would describe as “rich” or “wealthy”. Indeed, if these entrepreneurs
have a common character trait , it is the willingness to work incredibly hard and risk everything for not just themselves but also their families. As these small businesses mature, the ones that have been able to survive are able to pay off liabilities of their active business and start to invest in what is called “passive” income such as commercial or residential rental properties and investments in the stock market. In the proposals, the Liberals indicate that they think that it is “unfair” that this active income can be invested in these passive investments without further immediate tax being paid - despite the fact that the integration concept still results in overall income tax being the same. In the example that the Minister gave, he suggested that an individual earning over $200,000 per year would pay approximate 50% of immediate tax while the small business corporation would only pay 15% . To “fix this” and make it “fair”, the thrust of his proposal would be to increase the immediate tax from 15% to 50% which would TRIPLE the amount of tax paid. According to
the government, they hope to raise an additional $250 million per year from Small Business. The concept of “fairness”, in my experience, “is in the eye of the beholder”. Let’s compare a government employee, for example, and a small business person who are now both earning $200,000 per year. The government employee has had his employer, the government, i.e.: us, paying into his pension plan from day one. The small business person in most cases is unable to contribute to an RRSP until later in life, as he has been putting all of his income into paying off the business. The government employee receives vacation pay, pay for statutory holidays, pay for when he is sick or needs a “mental health day”. They are entitled to a “basket” of benefits such as medical, extended medical and insurance premiums. The small businessperson has received none of these benefits and their only ability to avoid retirement risk is simply to work harder and smarter now. The reality is, for small business people, their corporation is their retirement vehicle and the Liberals
propose to take it away. The Liberals’ other proposal is to essentially eliminate family trusts through punitive taxation at the highest rates of tax for trust beneficiaries. This is based on the premise that “the reason for the existence of family trusts is to save tax”. The true principal purpose of a trust is to facilitate the orderly transfer of an individual’s estate. Trudeau, as a “trust fund baby”, should recognize this more than anyone. Fundamentally, the Liberals are running $30 billion annual deficits and must have determined that since they are not likely to get many votes from the entrepreneurs that actually create wealth and jobs in Canada, they may as well tax them. It will only be later, when these entrepreneurs, having lost all incentive to continue to build, simply give up. Then we will see the true cost of these misguided proposals. Doug Johnston is a Certified Professional Accountant and founder of Johnston Johnston & Associates Ltd. in Nanaimo.
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MOVERS AND SHAKERS
MOVERS AND SHAKERS CONTINUED FROM PAGE 25
and federal government tourism marketing agencies, Destination B.C. and Destination Canada. Cowichan Valley-based, Merridale Cidery & Distillery is expected to open on Harbour Road at the Dockside Green development in 2019. Once completed the complex is slated to facilitate the distilling of Merridale’s spirits alongside a 40-seat ground floor restaurant with a roughly 40-seat seasonal rooftop terrace. The Victoria Conservatory of Music announces the hiring of Simon MacDonald, who will join the VCM effective September 1 as Head of Strings for the Ann & George Nation Conservatory School of Classical Music. Tournament organizers announced that four golf stars have committed to playing in the 2017 Pacific Links Bear Mountain Championship; Tom Lehman, Mark O’Meara, Jerry Kelly and Rocco Mediate will all be joining the famed field. The event will take place at Bear Mountain Golf Resort in Victoria, British Columbia the week of September 11-17, 2017. The Pacific Links Bear Mountain Championship is an official event on PGA TOUR Championship featuring the world’s premier golfers aged 50 and older competing for a US $1.8 million purse.
The EcoStar Awards is now accepting applications from businesses, organizations and individuals on Vancouver Island for the 2017 awards. The awards recognize environmental achievements and leadership from participants that are green and contribute to sustainability in the area. The deadline for nominations and applications in September 15 at 4 pm. The awards ceremony will take place at the Inn at Laurel Point in Victoria on November 16. The restaurant formerly known as Sabri Indian Cuisine is under new management, with a new name and menu. The restaurant now called Mantra Indian Cuisine is owned by Phlower Longia. The restaurant has also added four new chefs: Jawahar Lal, Prahlad Singh, Udah Singh and Gaurav Singh. Mantra Indian Cuisine is at 3480 Tillicum Road. Victoria International Airport recently graced the list of top airports in the world put out by CNN Travel. The airport was the only Canadian airport to make the top 10 list, coming in at number eight on the list that includes major and minor airports in South America, Europe, Asia and Oceania. The city’s Food Eco District (FED) has expanded to include 10 additional planter boxes in the downtown core. The new boxes are filled with herbs and greens including oregano, rosemary, lemon thyme, mint, basil,
lettuce and strawberries and add 50 square feet of urban garden space. FED planted the boxes last month at local food businesses including Yalla, Olive the Senses, Whole Foods’ Fin & Pearl eatery and Prima Strada. The initiative was funded with $5,000 from a My Great Neighbourhoods Grant from the City of Victoria, contributions from participating restaurants and Life Space Gardens, which built the boxes. Re/Max Camosun Peninsula congratulates their top performers of the month. The top producers are Debbie Gray, Jeff Meyer, Kris Gower, Jack Barker and Lori Sutherland. The top listers are Jeff Meyer and Craig Walters. The Inter-Cultural Association of Greater Victoria (ICA) has partnered with Google Translate to create the We Speak Translate project. The project is designed to unlock the potential of the Google Translate app for refugee resettlement and newcomer inclusion in local communities. The project involves training community stakeholders, organizations and institutions in the Google Translate app. Upon completion of the free, 40-minute training, participants receive a We Speak Translate decal, a visible symbol of inclusion and commitment to promoting diversity and communication across language barriers.
month of July Include: Luke Hawkins of Harris Auto, Eric Phendler of Victoria Hyundai, Danny Usher of Galaxy Motors, Matt Higgins of Jim Pattison Toyota, Robin Haggar of Jim Pattison Lexus, Jamie Elmhirst of Pacific Mazda, Frank O’Brien of Wheaton, David Vollet of Audi Autohaus, Brent Moroz of Volkswagen Victoria, Matt Kenard of Porsche Centre, Dave Rabii of Three Pt Motors, Even Souiotis of BMW Victoria, Eliah Marthyman of Volvo, Frank Burgaretta of Wille Dodge, Connie Wilde of Jenner, Aaron Ehman of Campus Honda, Rome Tewelde of Campus Infiniti, Tamer Feteiha of Graham Kia, Emir Blanco of Campus Nissan, Phil Hines of Jim Pattison Subaru and Eddie Lee of Campus Acura.
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Published on Oct 20, 2017
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