Business Examiner Victoria - November 2016

NOVEMBER 2016

» CONSTRUCTION

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VICTORIA Turner Dental Labs boasts over 250 years of combined experience

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Victoria

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IWCD Begins The First Of Four New Projects At Bear Mountain

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VICTORIA

BETH HENDRY-YIM

Foster Heading & Cooling works with residential and commercial clients

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INDEX News Update

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West Shore

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Greater Victoria

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Esquimalt 10 Saanich Peninsula

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Ecoasis Relaunches Bear Mountain And Moves Forward With Housing Continuing To Add Facilities And Amenities ANGFORD - For the past three years, after purchasing Bear Mountain in Langford, Ecoasis Developments has been working on a plan for moving forward with the development.

It’s built a framework for success through infrastructure zoning, satisfying legacy issues and most importantly finding out what residents and potential residents are looking for in resort living.

This fall, four projects are slated for completion over the next two years and they promise to bring not only a variety of sizes and styles but also a broad range of price points.

“The Bear Mountain facility is a fantastic project offering resort living to a wide demographic,” said David Clarke, chief financial officer, Ecoasis. “Our focus is on providing something for everyone, from million-dollar single family homes to micro-unit condos and townhomes, all with access to

Bear Mountain is a unique development built around a world class golf course with stunning views.

SEE BEAR MOUNTAIN | PAGE 11

CREDIT:ECOASIS

Accounting Firm To Merge With National Company Grant Thornton Creates Seamless Merge With Hayes Stewart Little & Co.

H

ayes, Stewart, Little & Co., with offices in Victoria, Duncan and Nanaimo is merging with Grant Thornton LLP, a national accounting firm.

“In the past few years, the firm has more than doubled in size with a growing need for expertise in areas like cross border issues,” said Dan Little, FCPA,

FCA and managing partner at Hayes, Stewart, Little & Co. “The merger provides a greater depth of service, access to more resources and more opportunities for clients and staff.”

Hayes & Co. currently has 14 partners in their Victoria office, 27 in Duncan and 10 in the Nanaimo location. Formed in 1974,

BUSINESS SYSTEMS

over the years it has earned a reputation for its work with private, not for profit, local government and specialty work. It also has a strong practice in chartered business evaluations, insolvency, and specialized tax issues.

Norm Raynard, CPA, CA, CBV, regional managing partner for Grant Thornton, said that the

depth of skills, knowledge and experience Hayes & Co. brings will complement Grant Thornton’s current service offerings and provide better service for all clients.

“We’ve been talking to Hayes Stewart Little & Co. for at least SEE GRANT THORNTON | PAGE 15

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NOVEMBER 2016

Vancouver developers aim to revitalize retail block on Fort Street Two Vancouver developers have purchased two large sites on Fort Street and Broughton Street with the intention of revitalizing the block.

PC Urban has spent around $13 million for seven buildings spanning 829, 835, 841, 849 and 891 Fort Street and 850 and 856 Broughton Street. The plan for the purchased properties is to develop a mixed-use project. The Salient Group has purchased 825 and 827 Fort Street, which had been on the market for $3.95 million, with similar intentions.

Both deals have just recently closed and there are currently no concrete plans for the sites.

Both developers have noted their intention to creatively rehabilitate and reinvigorate the spaces. Work has recently been done to revitalize the western portion of the block near Fort and Blanshard streets.

Tim Sommer, senior vice-president of capital markets for Cushman Wakefield, noted there may be residential towers included in PC Urban’s plans for the larger site.

Recent tenants along the Fort Street block included a fabric shop, a cabinet maker, antique store and a lock and safe store. Some of the stores, such as Price’s Lock and Safe, have shortened their hours of operation or have held closing-out sales.

Major events moves in new direction A new strategy that will improve accountability and better ensure the long-term sustainability of major events in Victoria has been approved by the Downtown Victoria Business Association (DVBA), Tourism Victoria, the Greater Victoria Harbour Authority and the Hotel Association of Greater Victoria.

The four organizations provide the bulk of funding for major events held in Victoria.

The city’s downtown continues to blossom and grow as a vibrant centre that attracts people from around the region and visitors from around the world.

While most people likely won’t notice any change, the new strategy will allow the funding organizations to better collaborate so each can meet its specific mandate.

The mandate will ensure the DVBA’s focus on free events that animate the downtown and attract customers into the city’s retail and business centre. Tourism Victoria and HAGV will focus on attracting major conferences and events that bring visitors to our region and measurably increase room nights. GVHA will celebrate events that recognize the value and contributions of our working harbour.

The four organizations will also support each other on initiatives that align with their mutual objectives and mandates.

This improved strategy and accountability is the result of deeper communication and collaboration between community organizations and key segments of the private sector. The initiative will hopefully allow for Victoria to continue to grow as a business centre, a place to work and shop and as a tourist destination.

Camosun gets $5.2 million in provincial funding The provincial government announced an investment of $5.2-million in Camosun College for skills training and high-priority trades seats.

Greg Kyllo, parliamentary secretary for

the BC Jobs Plan, announced the funding today on behalf of Shirley Bond, Minister of Jobs, Tourism and Skills Training and Minister Responsible for Labour, during a tour of Camosun College’s Centre for Trades Education and Innovation.

The investment, through the Industry Training Authority (ITA), will fund 2,047 seats through to March 31, 2017, in trades including electrical, welding, carpentry, cooking and automotive service technician programs. The funding is part of ITA’s allocation to BC post-secondary institutions and training providers to run various programs throughout the province.

ITA provides more than 100 apprenticeship training programs in BC, including nearly 50 Red Seal trades. BC is expecting up to one million job openings by 2025 due to retirements and economic growth. Eight of every 10 of these job openings will require post-secondary education or trades training.

Real estate options decrease A total of 781 properties sold in the Victoria Real Estate Board region this September, an increase of 10.9 per cent compared to the 704 properties sold in September last year.

Inventory levels remain lower than last year, with 2,061 active listings for sale on the Victoria Real Estate Board Multiple Listing Service at the end of September 2016, 40.7 per cent fewer than the 3,478 active listings at the end of September 2015.

“This is the lowest level of inventory on the market in September that we have on record [since 1996],” notes Mike Nugent, 2016 President of the Board. “This continuing lack of inventory holds up sales.

The market is still strong, but not moving at the pace we saw earlier in the year. This slowdown is typical with what we expect in the fall to winter season and may be more pronounced as a result of buyer fatigue, due to the lack of available inventory.”

The Multiple Listing Service Home Price Index benchmark value for a single family home in the Victoria Core in September 2015 was $607,100. The benchmark value for the same home in September 2016 has increased by 22.8 per cent to $745,700.

“We have already exceeded the number of sales that we saw in 2015, with a full quarter remaining in the year,” adds Nugent.

“And there is still strong demand, thanks to underlying fundamentals in our province -- the GDP is up, employment numbers are up, retail and population growth is up.

All of these contribute to current market conditions.

“We also see no indication that the new foreign buyer Property Transfer Tax in Metro Vancouver has pushed foreign buyers into our market in a substantial way, though we continue to track that as a possibility.”

CRD has high hopes for hydrogen powered vehicles A hydrogen fuel pilot project was recently approved by the Capital Regional District finance committee. The project, will see a $2-million hydrogen fueling station built somewhere in Greater Victoria. The proposal has been given the green light by the CRD finance committee but still needs to be approved by the CRD board.

Under the proposal, the region would partner with the industry to test hydrogen fuel cell electric vehicles and support development of hydrogen-fueling infrastructure. The plan is to launch the threeyear pilot project in 2017.

The CRD currently has a fleet of around

NEWS UPDATE

NOVEMBER 2016

300 vehicles and 50 pieces of equipment and has committed to reducing its greenhouse gas emissions by 33 per cent below 2007 levels by 2020. Unlike diesel or gas powered vehicles, hydrogen powered vehicles do not emit greenhouse gases such as carbon dioxide.

The key to success for the CRD is establishing hydrogen fueling infrastructure which is estimated to cost between $2 million and $2.5 million.

The project envisions a fueling station that is owned and operated by the industry but available for use by the public and CRD. The plan is that the fueling station will be funded by a combination of provincial and federal grants and industry participation.

The CRD has partnered with the Institute for Integrated Energy Systems at the University of Victoria in order to study the use of fuel cell electric vehicles within the CRD fleet. In addition to testing hydrogen vehicles, the CRD plans to test two battery electric vehicles over the next few years, replace conventional vehicles with zero-emission vehicles where possible and test the use of electric bikes.

Almost four million international visitors to BC in 2016 The August international visitor numbers are in and they are proof

that this past summer has been an exceptional time of growth for tourism in British Columbia.

Year-to-date figures show an 11.5 per cent increase in international visitors over the same time period last year (January to August).

That represents close to four million total overnight international visitors (3,990,574) that came to BC during the first eight months of this year.

In August alone, 789,783 international visitors came to BC, a 7.5 per cent increase compared to August 2015.

Other notable increases for August include: U.K. - up 32.1 per cent Australia - up 28.8 per cent Mexico - up 22 per cent Japan – up 19.8 per cent Europe - up 17.6 per cent South Korea - up 10.4 per cent China - up 10.2 per cent United States - up 3.9 per cent There are a number of factors contributing to the growth in visitor numbers, including increased air access and capacity to Vancouver, a low Canadian dollar and Destination BC’s new international marketing strategy.

The growth of overnight entries from Mexico, the U.K. and China is partly due to increased air access. For example, China has a new three-times-per-week flight on Xiamen Airlines which was introduced between Xiamen Gaoqi International Airport in China and Vancouver in late July.

Air China also introduced an additional three flights per week for August and September. Each new daily international flight to Vancouver International Airport (YVR) creates between 150 and 200 new jobs at the airport, plus more jobs in BC’s hotels, tourism attractions and businesses. The new flights are thanks, in part, to a 2012 international jet fuel tax eliminated by the Provincial government to reduce costs for airlines and give travellers more choice.

Tourism supports nearly 19,000 businesses and 127,500 employees in BC. In 2015, 4.9 million international visitors came to BC – about an 8 per cent increase compared to 2014.

Work begins on McKenzie interchange A bulldozer broke ground last month at the corner of Admirals Road and the Trans-Canada Highway, marking the start of two years of construction on the $85 million McKenzie interchange project.

Todd Stone, the Minister for Transportation was on site to announce the province’s construction plans for the project and unveil a compensation package for Saanich, where the interchange is located.

Construction over the fall will include realigning and widening

the Galloping Goose trail with a new bridge over McKenzie Avenue. Materials will be placed on the site in order to compress soft soils and a temporary pedestrian overpass will replace the current one over the Trans-Canada Highway. A regional waterline running under an eastbound lane of the highway will also be relocated.

Jacob Bros. Construction Inc. from Surrey has been awarded a $16.7 million contract for the first phase of the project. In 2017, a second construction tender package will be issued to construct the interchange and a new cycling and pedestrian overpass over the Trans-Canada Highway.

Minister Stone and Saanich Mayor Richard Atwell announced details of a compensation package for the municipality. The package includes $450,000 in improvements to Cuthbert Holmes Park which will have 1.4 hectares of the 25.6 hectare carved out as a result of the project. The package also includes a commitment to minimize impact on the Colquitz River, a landscape plan to enhance flora and fauna, commitment to maintain public accessibility and other benefits.

Canadian Heritage Arts Society holds AGM The Canadian Heritage Arts Society (CHAS) a registered charity and owner of the Canadian College of Performing Arts (CCPA) recently held its annual general

3 meeting. The AGM announced the addition of a partnership with Camosun College and the election of a new board of directors.

The college has entered into a partnership with Camosun College that will provide their students a block transfer of courses that would fulfill the missing academic courses required for entry into the collaborative Bachelor of Performing Arts degree out of Capilano University, Langara College, Douglas College and Vancouver Community College.

The election of the 2016-17 CHAS Board of Directors also took place at the AGM. The new board includes Marguerite Rowe as president, Kelly Orr as vice president, James Darnell as treasurer, Rod Windjack as secretary and Clayton Baraniuk, Fay Melling, Maureen Shaw and Dorothy Hawes as directors.

The family of longtime CCPA Donor Nikki Mackenzie, who had recently passed away presented to the Society’s president Marguerite Rowe a cheque for $75,000. It is the first large scale donation provided in support of the college’s facility campaign.

The Canadian College of Performing Arts is a national performing arts training institution.

Students receive training in the key performance disciplines of acting, voice and dance and in a broad spectrum of skills to prepare them for local, national or international careers.

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WEST SHORE

NOVEMBER 2016

NOVEMBER ON THE WEST SHORE

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JULIE LAWLOR

E

arlier this year we carried out a member survey, seeking feedback from our members on the types of services and events they would like to see offered.

One of the things that came through loud and clear is a request for more opportunities to meet, to network and to learn. This coincided with a number of our members approaching me with ideas for events in November – so what is traditionally a shoulder season is set to be a very busy month this year!

••• We kick it off on November 1st with our monthly New Member Information session, which gives our new or prospective members the opportunity to meet one another

and learn about how to get the most out of their membership with the Chamber. Then on November 2nd, Orangetheory Fitness Westshore is hosting a lunchtime mixer for fellow Chamber members at their location within the Westshore Town Centre.

While only on the West Shore since December 2015, Orangetheory Fitness is a proud nominee for 2016’s Best of the West Shore Awards in the category “Best Fitness Facility or Group.”

Wednesdays are a theme, as on November 9th, TELUS is partnering with the WestShore Chamber of Commerce to exclusively offer Chamber members a reception and private view of the TELUS Future Home which is described as “a dynamic and interactive travelling smart home demonstrating how friendly the future can be” – to take a closer look you can go to www.telus.com/ futurehome ••• Another Best of the West Shore nominee, Oak Bay Bicycles Westshore, will be the host for the Chamber’s Annual General Meeting and mixer on November 16th. We look forward to connecting

with our members, thanking departing Directors, and electing new Directors to take up office from January 2017.

Official business is followed by eating, drinking and making connections in Oak Bay Bicycles’ convivial space.

••• Departing from Wednesdays we have a Brain Food Lunch and Learn scheduled for November 17th and a 7:30 am start Coffee Talk on November 22nd. Then on November 24th, we’re offering a “By Members For Members” session on “Empowering Local Businesses with the Latest Technology Trends,” offered

by Alec McCauley of itgroove Professional Services.

••• We’ll also be selling tickets in November for our popular “Holidays at Hatley” seasonal gathering which this year will take place on December 7th and last year sold out. For further information on this and all our events, please go to westshore.bc.ca Julie Lawlor is the Executive Director at the WestShore Chamber of Commerce. You can reach her at 250-478-1130 or jlawlor@westshore.bc.ca

KEEPING LONG TERM STAFF ENGAGED

HR CHRISTINE WILLOW

75%

of employers rate workers with intellectual disabilities or Autism Spectrum Disorder as GOOD TO VERY GOOD on performance Inclusive Hiring Works www.readywillingable.ca

A

t Chemistry Consulting Group we a re fo r t u n a t e to have worked with some of our team for ten, fifteen and in some cases as long as 20 years. However Chemistry, like many organizations, has to ensure that our longterm staff does not get into a what feels like a bit of a rut and that they stay engaged and motivated.

The following are some practical steps to ensure your team stays engaged for the long run.

Be clear about your performance expectations. Job descriptions ensure your employees clearly understand the requirements of their role. Once employed, regular face-to- face performance discussions in

addition to annual reviews are critical to ensure that everyone k nows where they stand in regards to performance.

Involve your team in discussions regarding company strategy and financial targets, and how they relate to the individual. When your team is informed and invested in what you do, they will be more engaged.

Ensure your salary, benefits and incentive programs are competitive and actually incentivizing the behaviours and outcomes that you want to see.

Solicit feedback daily from as many staff as you can in regards to their challenges and frustrations and how those can best be overcome.

Review their career aspirations and how you may be able to support them in achieving their goals.

Consider changing their job functions or offering more diversity in their work.

Challenge them to come up with ideas and special projects that will benefit the organization and make their work more interesting.

If appropriate delegate more responsibility for some areas of their work so

that they can take ownership of their work.

Be visible, manage by walking around – seeing you regularly, and not just when giving directions or reviews, builds a rapport that will make your staff feel comfortable coming to you with ideas and frustrations. We cannot manage by email.

Offer simple Thank Yous!

Taking the time talking to and motivating your staff, being aware of how they see their work place has many positive results to the business from bottom line to just being a happier place to come to everyday.

Your staff are often the front line of your business and main interaction with your clients and customers and therefore critical to your success. Treating your employees well will foster loyalty and increase your retention and with many industries experiencing recruitment challenges, well worth it.

Christine is with Chemistry Consulting and can be reached at c.willow@ chemistryconsulting.ca

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NOVEMBER 2016

SHIPPING THROUGH DP WORLD IMPROVES QUALITY OF PRODUCT DELIVERY Reduced handling and transfers see water company costs drop

F

ANNY BAY – Putting its product directly into containers destined for Asia, not only reduced costs for Natural Glacial Water, but it also improved quality of product delivery.

“Since pa rtnering w ith DP World Nanaimo’s Duke Point facility and the Nanaimo Port Authority, our products are being moved, handled and transferred by fewer parties,” said Leo Ariyama, sales and logistics manager. “That means fewer opportunities for damage.”

Originally owned by the First Nations, NGW is located in Fanny Bay at the headwaters of Rosewall Creek, fed by the largest glaciers on the island. After several years in operation the First Nations began seeking investors with a similar vision, to expand into the export market. The Lai family, based in Taiwan, answered the call and became a funding investor. In 2000 Ariyama said the family purchased 100 per cent shares in the company and began exporting to more destinations in Asia.

Leo Ariyama said shipping direct from warehouse to DP World has improved the quality of product delivery CREDIT:LEO ARIYAMA

Natural Glacial Water now loads containers directly at their facility in Fanny Bay for loading at DP World CREDIT:NATURAL GLACIAL WATER

“The family is well connected throughout the Asian market,” he said, adding that the water has been well received because of its purity, softness and neutral pH and is used in cooking and brewing tea as well as for drinking.

Ariyama explained that before DP World, shipments of water would have to go through Vancouver which involved several transfers, from truck to warehouse to container.

That limited NGW’s ability to monitor quality of product delivery.

“With DP World’s services, NGW employees load containers

and trucks directly at our plant, and transport them to the port.

Once there, the containers are then loaded onto the ships. Only our employees have handled the product.”

The advantage for NGW has been in cost savings and the ease of operation, especially to a thirsty Asian market.

“Once a month service through Westwood Shipping has opened up more opportunities for transporting our product to Japan,” Ariyama added. “And DP World has introduced us to clients in

many different countries.”

He pointed out that through DP World’s experience in handl i ng com mod ities NGW has developed mutually beneficial con nections w ith busi nesses and services in the global marketplace.

“Pam Fry, DP World’s Terminal Manager at Duke Point, has been great at connecting us with companies that have helped us grow and reach a broader market, we have been able to show the world who we are,” he said adding that DP World’s service not only increased its cost savings but also its reach and in 2014 it built a larger capacity factory to accommodate the growing demand for

its product.

Ariyama stressed that the increased capacity of DP World to transport goods through its barge service hasn’t just positively impacted NGW, but has also opened doors for other local businesses like logistics companies and local producers of Island made products.

He said that with the island producing unique products like wines, craft brews, cheeses and other types of food, use of the ba rge a nd conta i ner serv ice could create new potential markets whether for importing or exporting.

“The two big industries are lumber and water, but we also have a lot of different products the world would be interested in, including food and wine.”

For Ariyama, who has been with the company since 2013, establishing smoother movement of goods has meant easier and simpler transactions.

“After we bring the container to port, DP World handles everything and since utilizing its service our costs have dropped.”

He added that for exporters or importers, the services DP World provides offers more opportunities to improve efficiencies and ensure a higher standard of quality of product delivery, and that’s just good business.

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6

GREATER VICTORIA

NOVEMBER 2016

MOVING TRANSPORTATION FORWARD: LET’S NOT GET STUCK - AGAIN

GREATER VICTORIA CATHERINE HOLT

B

usiness owners and leaders have been concerned about transportation in Greater Victoria for yea rs – i f not decades. T ravel ti mes are already increasing during peak periods with commuters crowding the existing infrastructure. Given Greater Victoria’s continuing growth, it is going to get worse.

Economic growth and quality of life in Greater Victoria rely upon considerable improvements to the i n f rastr uctu re and travel options to efficiently move people and goods in, o ut a n d w it h i n t h e re g ion .

Fast, easy and reliable transportation modes attract and retain workers and investors.

Cu r rent ly, t ra n spor tat ion

planning is difficult, complex and expensive. The 13 Greater Victoria municipalities are responsible for transportation within their boundaries, while t h e C R D i s re s p o n s i bl e fo r transportation in unincorporated areas. Layered on top, is the BC Ministry of Transportation and Infrastructure that is responsible for h ig hways and related infrastructure some of which runs through and between municipal areas.

Then we have provincial and federal funding envelopes with different eligibility criteria as well as increasingly aggressive moves towards a low carbon economy and alternative modes of transport.

T ra nspor tation a nd i n f rastructure projects that involve more tha n one mu n icipa l ity are managed as one-off projects a nd requ i re a l ig n ment of fu nd ing a nd priorities.

Regionally important infrastructure in a single municipality is left to that municipality to manage. Agreement of each of these municipalities is required to achieve the desired outcome; more significantly, the refusal of any one municipality prevents implementation of solutions with broader regional benefits.

Any solution to reduce travel time between the downtown core and the West Shore would cross the boundaries of Victoria, Sa a n ich, View Roya l, Colwo o d a nd L a n g ford . To t r y to accompl i sh t he sa me between the downtown core and the Greater Victoria Airport crosses the bou nda ries of Victoria, Saanich, Central Saanich, and North Saanich.

“With 58 per cent of transportation movements i n the re g i o n c ro s s i n g m u n i c i p a l bou nda ries, it is i mperative that a regional lens be placed on transportation,” said CRD Board Chair, Barbara Desjard i n s i n s p e a k i n g a b o ut t h e CRD’s proposal for a regional transportation service. “Being able to move between municipalities is not only vital to the econom ic success of the region, but also provides access to health, recreation, and socia l str uctu res that ma ke our region so vibrant.”

We need to go further than t h e c u r r e n t C R D p r o p o sa l. Greater Victoria needs a transportation authority with regional planning responsibility for all current and future modes of transportation. We need th is entity to have the r i g ht gover n a nc e, t a x at ion

NOVEMBER CHAMBER EVENTS • Tuesday, November 1 Member Breakfast 7:30 am to 9 am - Quality Foods – View Royal (100 – 27 Helmcken Rd.) • Wednesday, November 2 A Lesson in Leadership with Olympian Adam Kreek 2 pm to 4 pm - The Chamber (852 Fort St.) • Thursday, November 3 2017 Business Awards Information Session Noon to 1 pm - T he Chamber

power, decision-making and zoning authority, and project management capacity.

Without it, I fear we will not be able to achieve real progress towards a fast, easy and reliable regional transportation system. And for that, we will pay, one way or another.

Let’s learn from what we have lived through in trying to improve ou r sewage treatment a n d avoid a n o t h e r 50-ye a r

• Thursday, November 10 Prodigy Group Mingle 5 pm to 7 pm - Varsha (1600 Government St.) • Thursday, November 17 Business Mixer 5 pm to 7 pm - Sandman Hotel Victoria (2852 Douglas St.) • Friday, November 25 34th Annual Auction Gala 6 pm to 10:30 pm - Union Club of BC (805 Gordon St.)

d eb a c l e t h at t h re ate n s o u r reputation, businesses, economy, and quality of life.

Catherine Holt is the CEO of the Greater Victoria Chamber of Commerce. She can be reached at 250-383-7191 or CEO@ victoriachamber.ca. www. victoriachamber.ca

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SOOKE

NOVEMBER 2016

SGS a World Leader In Inspection Services Acquires AXYS Analytical Services The Acquisition Will Create The Most Comprehensive Spectrum Of Emerging Contaminant And Established Regulatory Analysis In North America BETH HENDRY-YIM

“With the addition of SGS

S

AXYS to the SGS North

IDNEY - In October, SGS, a world leader in inspection, verification, testing and certification acquired Sydney-based AXYS Analytical Services Ltd. “This was the culmination of months of work, across many time zones, to finalize the transaction,” said Marcus Maguire, vice president of environment, health and safety, SGS Canada Inc. “It represents a unique opportunity to add one of the world’s leading ultra-trace environmental laboratories to one of the largest environmental testing networks in North America.”

He added that by becoming SGS AXYS, it has strengthened its research value proposition to now successfully cover a gamut of pre-regulatory and post-regulatory analysis.

Fou nd e d i n 1974 a nd pr ivately owned, AXYS employs approximately 100 experts. It designs, manufactures, distributes and maintains remote environmental monitoring systems that gather data for its clients from oceans, lakes and rivers, sub surfaces and airports.

Recently, it was named as a BC Export Award Finalist in Advanced Technologies by the BC Manufacturing Hall of Fame Awards with winners being announced on October 27 in New Westminster.

Maguire explained that once SGS AXYS is combined with the current SGS global network, the services offered will provide the most comprehensive spectrum of emerging contaminant and established regulatory analysis in North America.

American network, SGS now has the largest and most technically advanced ultra trace and CEC capabilities in North America, and potentially the world.”

Marcus Maguire, Vice President, Environment, Health and Safety, SGS Canada Inc

MARCUS MAGUIRE VICE PRESIDENT, ENVIRONMENT, HEALTH AND SAFETY, SGS CANADA INC

CREDIT:SGS CANADA

“AXYS Analytical Services Ltd. already holds a reputation as the leader in North America in ultra trace analysis of Persistent Organic Pollutants (POPs), Contaminants of Emerging Concerns (CEC) and on their ability to detect extremely low concentration of organic chemicals - even in small sample sizes and complex matrices.”

He added that SGS will bring stability and opportunities for growth due to its long history, beginning in 1878 inspecting grain, and its strength and expertise in building and managing a leading global network of environmental, health and safety laboratories in over 60 countries.

“With the addition of SGS AXYS to the SGS North American network, SGS now has the largest and most technically advanced ultra trace and CEC capabilities in North America, and potentially the world,” Maguire said. “It further cements the largest network of environmental

specialists globally and its capability to handle large accounts and cross-border collaboration.”

He stressed that there will be no service interruptions with most of the changes unfolding in the background and SGS ensuring a strong collaborative and smooth integration into its network.

John Cosgrove, president of SGS AXYS will retain his leadership as will the management team and all parties currently involved with AXYS Analytical Services.

“This is a unique opportunity to position SGS North America as the leader in POPs/CECs in the market. By positioning SGS AXYS as a global centre of excellence within the wider SGS network, we envision continued growth and opportunities for SGS AXYS staff, not only locally but across the globe.”

SGS AXYS is at 2045 Mills Road in Sidney www.axystechnologies.com

SGS will bring stability and opportunities for growth to AXYS Analytical Services Ltd. CREDIT:SGS CANADA

7

8

NOVEMBER 2016

FIFTY YEAR OLD COMPANY BOASTS A COMBINED 250 + YEARS OF EXPERIENCE Treating employees fairly is key to holding on to keeping good workers

V

ICTORIA - Doug Turner started his career in the 1960’s delivering dental supplies on the back of his bike from his father’s business to local dentists. Although his father has since passed, fifty years later Turner is still working in the family business as general manager and owner.

Created in 1966, Turner Dental Laboratory Ltd was the fulfillment of John Turner’s dream to own his own business. Today, located in its own building, it produces state-of-the-art, high qua l ity dentu res, i mpla nts, bridges and orthodontics. It has employed both John’s sons, Terry and Doug, and his daughter, Beverley, and prides itself on its longterm employees, three of which have been with the company for 41 years and several others for 30 and 20 years.

“In this industry it’s hard to find employees. When you find them you treat them well. Dad was a great employer,” said Doug Turner. “He believed that if you wanted good employees you made sure you treated them fairly.”

John, the patriarch of the Turner family, began his career as a lab bench worker, building dentures. Eventually he joined forces with Ted Barnes and in the early 60’s they created a joint business called Barnes and Turner Dental Laboratories.

“Dad always wanted to run his own business so when Ted was ready to retire, he bought him out, dropped the ‘Barnes’ and became Turner Dental Laboratory Ltd.” Doug Turner said he joined the business full time in 1976 as an assistant at the lab and then in 1981 as a Registered Dental Technician, as did his brother.

He explained that the choice to follow his dad into the business

The Turner Dental team brings more than 250 years of experience to the business CREDIT:TURNER DENTAL LABORATORY LTD

“It’s a different world out there; fortunately, our generation is more than happy to keep on working.”

DOUG TURNER GENERAL MANAGER, OWNER, TURNER DENTAL LABORATORY LTD

was an easy one.

“I respected dad’s thoughts and he felt it would be a good career choice; I listened, and forty years later I still think it was the right decision.”

With his boys working with him, John Turner began looking to attain another goal, that of owning his own building.

“He had been saving to buy property in downtown Victoria, a place that would be easy to get to with lots of parking.”

The brothers found a piece of property that was perfect near Oak Street and, most importantly, John Turner liked the location.

“Ta l k i ng to the ba n ks was different back then. We had to put every thing up as collateral, including both Terry’s and my house. It was a good move

During the planning phase of construction each station was designed to provide the right heating and cooling CREDIT:TURNER DENTAL LABORATORY LTD

though. At the time, there was nothing around the property.

Today, it’s surrounded by commercial buildings and is a popular well-trafficked area.”

Listening to Turner talk about the building it’s evident that a lot of pride and thought went into its

construction. He said it was built specifically for use as a laboratory, with heating and air conditioning to ensure each person at each station had proper ventilation and the right temperature. “ We h a d t h e a i r c o n d i tioning built to meet specific

requirements,” he said. “It was the first of its kind at the time.”

Turner explained that a year’s worth of design work went into just the planning phase.

“Can Pro Construction used concrete slabs. Every opening for pipes and electrical materials

A Vancouver Island Company

Complete Dental Laboratory Services

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3278 Oak St. Victoria 250 475 2525 | 321 Wallace St. Nanaimo 250 754 5566 | turnerdentallab.com

9

NOVEMBER 2016

Doug Turner started his career with his father more than 40 years ago delivering dental supplies for local area dentists

Sheena has been working at Turner Dental Laboratories for 41 years

Alison explained that patients have a choice as to where their dentist gets dentures, bridges, implants or orthodontics built.

CREDIT:TURNER DENTAL LABORATORY LTD

CREDIT:TURNER DENTAL LABORATORY LTD

CREDIT: TURNER DENTAL LABORATORY LTD

Digitalized images are now used to save time and create a more accurate mold CREDIT:TURNER DENTAL LABORATORY LTD

had to be precisely designed and measured because the mechanics of the structure had to allow for the type of heat or cooling needed at each station. Only when all the measurements had been checked and rechecked several times did building commence.”

Over the intervening years, Terry retired and sold his portion of the business to his brother, Doug.

There have been many changes in the industry, especially since the introduction of preventive dentistry.

“Before preventative tooth care was promoted and encouraged, if a tooth went bad, it was just taken out. Now dentists teach good oral care and instead of pulling all the teeth out, they use crowns, bridges, and implants, saving as many teeth as possible.”

H e a d d e d t h a t c o s m e tic dentistry has also gained in popularity with the use of better and higher quality materials and the demand for quality restorative work.

“We now carry all types of ceramics and other materials like zirconia, porcelain and precious metals. Dad always said that we should only use materials as if it was going in our own mouth.”

The biggest change, however, has been in how a cast is built.

With intraoral scanners a dentist can scan the area needing an appliance or restoration, save it in a computer file and then email it to the lab. It’s cut down the time people have to wait dramatically and means more precise measurements.

A l ison , B B A , a n d T u r ner Dental’s accountant, whose

Creating implants or dentures requires a steady hand and precise measuring CREDIT:TURNER DENTAL LABORATORY LTD

father-in-law has worked for the company over 30 years, said that another change is in the quality of materials used and where the products are manufactured.

“Before I started working here I didn’t know that patients have a choice as to where the dentist orders their product. With the buy local movement, patients are opting to buy a quality, locally produced product over ones made in China or the United States.”

The success of the company is in no small part due to the legacy of John Turner, but it is also due to the connections and

relationships the company has fostered over the years. Not just with its employees but also with the dentists and staff they collaborate with.

Sheena, front desk manager, has been with the company since 1978. Not only does she coordinate delivery drivers, schedules for each department, invoicing and reception over the years she has fostered strong connections with dental offices across the Island and on the Mainland.

“Basically, we listen to the wants and needs of our clients,” she said. “Doug has encouraged a

friendly environment within the company and with our clients, where it feels like a family.”

The biggest challenge Turner faces today is one many businesses share, finding skilled workers. One of his technicians is pushing 70 and its hard to replace that kind of experience and expertise.

“It’s a d i f ferent world out there; fortunately, our generation is more than happy to keep on working!”

Turner Dental Laboratory Ltd. is at 3278 Oak Street in Victoria. www.turnerdentallab.com

Straumann congratulates Congratulations TDL on 50 Proud to be your Insurance Broker Sonja Aracena, CAIB 604-629-2571 Kent Anderson, CAIB 604-629-2677

5

Turner Dental Lab for turning

Congratulations to Doug and his amazing team!

Charli Mac Olympia Benefits Inc. 604-786-0600

ESQUIMALT

10

NOVEMBER 2016

Nominations Sought For Vancouver Island Business Excellence Awards Companies From Sidney To Port Hardy Eligible For Gala Set For January 26 In Victoria

V

ICTORIA – Manufacturing firms, resorts, high tech companies, forest and aquaculture businesses and more.

They’re all welcome to participate in the nomination process for

the 17th Annual Vancouver Island Business Excellence Awards, with the winners to be unveiled Jan. 26, 2017 in Victoria.

“T he Busi ness Excel lence Awards honours the best of the best in Vancouver Island business, and there are new and innovative companies that should be celebrated for what they’ve accomplished this year,” notes Mark MacDonald of the Business Examiner, which coordinates the event. “There are so many wonderful stories out there on the Island, and it is clear that 2016 has

been a very good year in business for many companies.”

RBC Royal Bank, Hayes Stewart Little & Co. Chartered Professional Accountants, Coastal Community Credit Union and Air Canada were Gold Sponsors for the event last year. Category sponsors were Helijet, Thompson Cooper LLP, CIBC, Invest Comox Valley and Grieg Seafood.

Categories this year include: Ag ricu ltu re, Automot ive, Construction/Development, Entrepreneur, Forestry/Wood P roducts, Green, Hea lth,

INTEGRATION PROPOSAL UPDATE “We are now at the point where Esquimalt members have been given a chance to look at the final proposal and provide their input”

ESQUIMALT RJ SENKO

F

ollowing up on last month’s column regarding sewage treatment, readers will recall the Chamber Board wrote to Council seeking information and clarification on a number of items. However, more than a month later we have yet to receive a reply.

Despite the lack of a formal response, Council did discuss the Chamber suggestion to engage with post-secondary institutions regarding the possibility of creating a Centre of Excellence at the plant site. A motion to take the idea forward was proposed by Councillor Tim Morrison but failed to get a seconder so died without debate.

While the Chamber wishes to thank Councillor Morrison for

his foresight and support, we can’t help but wonder why the rest of Council would not even wa nt to consider a proposa l that could have brought some firm economic opportunity to our community? In the meantime, we remain optimistic that Council will provide a detailed response to the remainder of the items outlined in our letter.

Still on the issue of economic growth, after more than a year Cou nci l f i n a l ly received a n application under its Revitalization Tax Exemption Bylaw.

Back in August of 2015 Council adopted the bylaw in an effort to encourage property owners along and near Esquimalt Road to upg rade t hei r bu i ld i ngs.

Si nce that ti me not a si ngle application had come forward u nti l the October 3 meeti ng when Council debated a proposal for a four-unit townhouse

development on Foster Street.

However, despite a staff reco m m e n d a t i o n to g ra n t t h e exemption Council denied the application based on the opinion that “this is not really what we intended when we passed the bylaw”. Unfortunately, such decisions will do little to encourage further applications or revitalization.

••• F i n a l ly, a s Mo nte P y t h o n would say, “Now for something completely different” as it is time to provide an update on our integration proposal with the Greater Victoria Chamber of Commerce.

A s prom i sed when we a nn o u n c e d t h e p ro p o s a l l a s t June, we have been engaging with members while finalizing negotiations with our Victoria colleagues. We are now at the point where Esquimalt members have been given a chance to look at the final proposal and provide their input. We will be formally releasing the outcome of those consultations shortly.

RJ Senko is a Vice-President at the Esquimalt Chamber and President of RJStrategies. He can be reached at 250-888-3534.

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Hospitality/Tourism, Manufacturer, Ocean Products, Professional (legal, accounting, insurance), Real Estate, Retail, Small Business (under 50 employees), Technology, Trades and Business of the Year (over 50 employees).

“Each year, it seems that the nominations are nearly evenly split between companies south of the Malahat, and those from north of the Malahat, and this year is no different,” says MacDonald. “That’s not surprising, as the population of both areas

are very close, but it also shows the strength of the economy on Vancouver Island is spread out.”

The nomination deadline is December 1 this year, and companies can self-nominate. There is no charge to participate. Nomination forms can be downloaded at www.businessexaminer.ca/ events, and click through Vancouver Island Business Excellence Awards.

For more information on the event contact MacDonald at 1-866-758-2684 ext. 120 or email: mark@businessexaminer.ca

MONK IS ALL ABOUT LOCAL “Getting the message out about the positive economic impact that consumers’ shopping dollars have on our community is part of

THINK LOCAL FIRST MARK BRESLAUER

“I

sland-grown” has long been central to our Monk Office ph ilosophy. In our 65th year, we continue to champion the “local community” aspect of company values and culture. It just seemed natural that we join Think Local First (TLF) to add our voice to help spread the word about the benefits of supporting local, independent businesses.

Our customers, both individuals and businesses, understand that shopping with us for their office and technology supplies means they get personalized service and products unique to our customer-base. Shopping with us also means more money stays in Victoria and on the Island.

Our company and our 140 team members support local charities, raise their families by shopping with other local businesses, and pay local taxes which keeps hard-earned money circulating in our city Getting the message out about the positive economic impact that consumers’ shopping dollars have on our community is part of the mission of Think Local First. TLF acts as a formal umbrella to bring companies together to showcase their offerings, participate in group advertising and explore cross promotion efforts with other member businesses.

O ver t he pa st 5 yea rs, ou r experience tells us that local

the mission of Think Local First”

shoppers are always looking for other local businesses to support. TLF makes it easier with a searchable map and member business list on the website at thinklocalvictoria.com. Here in Victoria, the attraction of local businesses is especially compelling and consumers realize this! Victoria’s local shops and businesses are characterized by diversity and uniqueness. This means shoppers have access to a wider selection of products tailored just for our community.

Please support your local businesses and all the hard working employees who work there to serve you.

Along with our 175 member businesses, TLF has high profile sponsors with Island Savings (sponsor of TLF Rewards) and Peninsula Co-op (sponsor of ThinkLocalWeek). Both these organizations serve as an inspiration to many of us; they are local, community-minded and broad in their appeal to every day consumer needs.

At Monk Office, we take pride i n serv i ng ou r customers as an Island-based business that works in conjunction with many other local businesses for the benefit of our community. We hope many more local businesses will join us and ThinkLocalFirst!

Mark Breslauer is President and CEO of Monk Office and a TLF Board Member

OFF THE COVER

NOVEMBER 2016

11

David Clarke said that the new projects offer resort living to a wide demographic CREDIT:ECOASIS

The Westin Golf Resort and Spa plays home to Cycling Canada and Golf Canada training facilities CREDIT:ECOASIS

BEAR MOUNTAIN CONTINUED FROM PAGE 1

amenities like world class golfing, mountain biking, hiking and tennis.”

Island West Coast Development (IWCD), a Nanaimo-based company will begin the first phase at the end of September.

“We are excited to be involved with this piece of the Bear Mountain development,” said Greg

Constable, president of IWCD. Providing design-build, general contracting and construction management services for commercial, multi-residential, industrial, infrastructure and institutional projects over the past 30 years, IWCD has served the mid-island region and has been expanding its reach across the Island for the last few years. A member of the Canada Green Building Council, it endeavours to use the latest in Green

design and construction practices.

Constable explained that the initial Bear Mountain project will begin with 15 residential units in the Mews Mountain Homes.

Starting in the high $600,000’s the three storied homes will feature double garages, 300-400 sq. ft. of deck space and the availability of four electric vehicles in the strata pool.

Next door, a gated project of eighteen 2500 sq. ft. duplex units

has been designed around people who want to lock up and leave.

The starting purchase price of $1 million includes, not only high-end finishings and fittings, but also an electric vehicle with each unit and will be available through Ecoasis’ preferred builders.

“We are seeing people selling their home on the Lower Mainland, purchasing a brand new home on Bear Mountain and then still being able to put a tidy sum in the bank at the end of the day,” said Clarke.

“There is a price differentiation right now that won’t always be there. People are taking advantage of it and finding incredible value.”

Currently a design is underway for the six level unfinished bunker, which has been sitting on the

property since the previous owners went bankrupt. It will be converted into a 14-storey condominium unit with approximately 200 affordable units, 40 per cent of which will be trendy 325 sq. ft. micro-units starting at $150,000.

Tied to the region’s long-term plan of being a sports hub, Ecoasis will also see IWCD build the only red clay tennis center in Western Canada. Eight open air courts slated to open in spring 20017, and two tennis bubbles later in the year will allow for year-round play.

“Ecoasis is very forward thinking in their design and implementation of Green Standards,” said Constable. “We have a similar philosophy plus the experience in sustainable development.”

Island roots + global resources + personal service.

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With their focus on client service and commitment to the communities of Vancouver Island, HSL and HMP are an invaluable resource for all of our clients. You’ll have access to an extensive selection of audit, tax and business advisory services, and you can expect the same personal attention that you’ve always received. Give us a call at any of our Island locations. © Grant Thornton LLP. A Canadian Member of Grant Thornton International Ltd.

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NOVEMBER 2016

CUSTOM HOME BUILDER HAS VARIETY OF INTERESTS “The idea of having Eagle Pacific Developments: Building Quality Homes Since 1990

V

ICTORIA – An entrepreneur is someone who is creative, inventive and can recognize an opportunity when it presents itself. That spirit of discovery is the key to the success of Eagle Pacific Developments Inc. A custom single family and multi family home designer and builder for more than 25 years, Eagle Pacific is the creative force behind some of the Capital Region’s finest custom homes and most innovative townhome communities.

Co-owned by the husband and wife team of Martin Schenk and Shelby Schenk, Eagle Pacific Developments is a true family business as sister-in-law Casey Russell is Schenk’s Executive Assistant and there are four young daughters who will potentially carry on the business in the future.

“We first launched the company in early 1990 so it’s been 26 years now since we went into business,” explained Martin Schenk.

“While we are a custom home builder one of our strengths is

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started a multi generational company is very appealing.”

MARTIN SCHENK CO-OWNER, EAGLE PACIFIC DEVELOPMENTS

in project management, where we oversee the entire project and in creating our own housing developments. While we do occasionally take on a renovation project we’ve really been too busy to handle very many of them. In fact right now we have enough work on hand to keep us busy for the next two years.”

With a core group of employees, and working with a select team of about 30 trusted subtrades, Eagle Pacific Developments has been the builder of some of southern Vancouver Island’s most spectacular single family homes and the developer of its most leading edge townhouse projects including the Vantage Premium Town Homes project (on Watkiss Way) and the new Parkland Townhomes

Ocean Concrete management and staff congratulate Eagle Pacific on your success.

250-510-9852 4980 McLay Rd Duncan, BC

Eagle Pacific Developments has built some of the finest single family homes in the Victoria area community taking shape near Thetis Lake.

Having served the region for more than a quarter century Eagle Pacific has amassed an impressive portfolio of custom homes, numbering more than 100, properties scattered throughout the region. With so many satisfied customers it’s only natural that repeat and referral business now represents a significant portion of the company’s workload.

“Over the years we’ve built custom homes for clients and we’ve also had many repeat clients because they’ve been very happy with the work we do. As their families grow bigger their needs change. They may start out as a young couple with a baby but end up with three children so they need us to build them a larger house,” he said.

“Eventually the children will move out and then we’ll have to build them a rancher because they no longer need the big house.

We do a lot of that, but we also do a lot of multi-family developments, such as townhouse projects. I’d say right now our split is about 50/50 between homes and townhouse projects.”

O ne except ion a l development, the Vantage Prem ium Town Homes project, has proven to be the catalyst for the firm

A family business, Martin Schenk shares a warm moment with two of his daughters Katie Tilden (left) and Jennifer Schenk branching out into an entirely new direction. Not only had the development now become the home of the company’s new compact office (located at 1012311 Watkiss Way), it has also seen Schenk build a small café and bistro next door as a business to be operated by two of his daughters.

“We moved into our new office at the Vantage site in January and it has really worked out well being in such a central location. Conveniently located in View Royal directly along the Galloping Goose Trail, the idea struck that we could open a café to serve the

people that we constantly saw streaming by every day,” Schenk explained.

Playing with the location’s proximity to the Galloping Goose Regional Trail, the family has recently opened the aptly named Nest Café, located at 2311 Watkiss Way. To take advantage of the passing cyclists the operation features bike racks for 30 bicycles, a bike repair station with an air pump and tools allowing visitors to work on their bike. There’s even a pet drinking station, clips on the railing of the café’s deck to tie up dogs and even ‘doggie treats’ inside the café for

We are proud of our relationship with Eagle Pacific. Congratulations Martin!

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13

NOVEMBER 2016

Quality and an Old World attention to detail is a hallmark of any Eagle Pacific Developments project

The Nest is a family owned and operated café located next door to the company’s office on Watkiss Way their patrons.

“We just saw the potential of having so much traffic going by every day and as the girls wanted to work with their Dad it seemed like the perfect business idea.

In addition to the casual dining upstairs we have a full kitchen and bakery below the Nest where the girls prepare their fresh baked goods every day. There’s literally something for everyone who stops by,” he said.

“I opened up the Nest café with my two eldest daughters Katie and Jenny a year and a half ago.

Since then they have been baking up a storm and during summer break with the help of my teenage twin daughters Emily and Nikki, so over time its turned into a real family business”.

The Vantage project itself is the direct result of that same ability to recognize an opportunity when it appears, beginning life quite literally as a diamond in the rough. “The last development we did was a townhome project where we essentially took a big blackberry patch and built a community. The property was oddly shaped, being sort of a diamond shape so no one really wanted the land. So we bought it and then we designed, along with a friend and designer Will Pierbloom (the owner of the award winning Victoria Design Group),

the Vantage which is a mixed-use development with 10 residential and four commercial units,” he said.

Close to schools, golf course, trails and all amenities, the Vantage is a community of premium townhomes that has appealed to both retirees and young families.

While originally directly involved in the home building process himself, the expanding nature of Eagle Pacific Development’s workload has seen Schenk shift from wearing a toolbelt to working more in a project management capacity, working with clients, trades and exploring new markets while the sister team of Shelby Schenk and Casey Russell look after the day to day operation of the company’s office. “I literally couldn’t do it without them,” he explained.

“While I used to work on the tools in the beginning I’m now more typically running the different trades, doing the site visits and inspections, essentially handling all of the site management and construction management duties. It sort of all comes down to finding the next job, doing the estimating and working with Will Pierbloom on the plans for future projects and that sort of thing,” Schenk said.

Eagle Pacific Developments work s exclu sively w it h t he

Proud of our continued 7 year business relationship with Eagle Pacific Developments.

Congratulations on your ongoing success!

B.Boyd Contracting Ltd. | Brad Boyd (Owner) 1-250-818-3755 | contracting.boyd@gmail.com

Victoria Design Group for all of its architectural design assignments, a partnership that has proven beneficial for both like-minded firms.

A not her, u n related ent repreneurial venture Schenk has undertaken is the creation, production and distribution of a remote control system for operating Christmas tree lights. Using radio controlled technology the so-called ‘Treemote’ has been developed over the past few years from the prototype stage right through to a product ready for retail sale. Having appeared on places such as the CBC’s Dragon’s Den television program (twice) in search of funding support for the product, the unique system will be available for sale in 1,500 stores across Canada this year.

“It’s turned into a real product and it’s quickly spreading th roug hout Ca nada a nd the United States, so in some ways I get distracted from the core parts of my contracting business by these outside ideas. But they’re exciting things, so it never gets boring,” he said.

Despite frequently flexing his entrepreneurial muscles, for Schenk the heart of everything he and his family business does comes back to building unique and quality custom homes.

“If I were to boil down what it is

we do it all comes down to construction management, we do custom homes for people, we do some renovation work but not a whole lot and we do multi-family projects like Parkland and Vantage,” he said.

For the future Schenk anticipates pursuing additional development work, specifically expanding on the mixed-use model introduced at the Vantage Premium Townhome project and would like to take on more commercial assignments. A true family business he’s hopeful the groundwork already laid out will be expanded on by the coming generation.

“We’re going to keep on doing what we do, building homes the right way and without sacrificing quality. I hope that maybe my children and grandchildren will eventually take it over. The idea of having started a multi generational company is very appealing.

It’s the kind of thing that could happen, we’ll just have to wait and see,” he said.

“There have been a lot of changes in the industry since we first got started and we’ve adapted to meet those changes. We are a registered Green Builder, and the Vantage project was entirely built green, so I can certainly see us moving evermore in that direction in the future.”

Currently involved in the Parklands project near Thetis Lake, work on the 28 townhome project is expected to keep the company

busy for at least the next two years. “In addition to that we’re currently just starting a custom home over-looking the ocean in Mill Bay and another in Cordova Bay, so we’re still heavily involved in single family homes, so we’re certainly not gone exclusively into projects,” he said.

“What makes me feel really good is when I drive by homes I’ve built during the Christmas season and I see the lights on through the windows, seeing people mingling around warm in their house, knowing that we’ve built it. It’s something that started from a piece of dirt and now it’s a home. To me that is a special kind of satisfaction.”

To view the company’s website please visit: www.eaglepacific.ca

Standing the test of time.

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We’ve been a leader in the new home warranty industry in BC since 1999.

travelerscanada.ca The Dominion of Canada General Insurance Company, St. Paul Fire and Marine Insurance Company and Travelers Insurance Company of Canada are the Canadian licensed insurers known as Travelers Canada. © 2016 The Dominion of Canada General Insurance Company, St. Paul Fire and Marine Insurance Company and/or Travelers Insurance Company of Canada. All rights reserved.

Travelers and the Travelers Umbrella logo are registered trademarks of The Travelers Indemnity Company in the U.S. and other countries.

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14

SAANICH PENINSULA

NOVEMBER 2016

TAKING A STAND AGAINST PUBLIC INCIVILITY If we tolerate disrespectful language and actions, we risk shutting citizens out from participating in the democratic process

SAANICH PENINSULA DENNY WARNER

I

was disturbed by the dearth of civility I witnessed at the publ ic hea r i ng hosted i n September by Town of Sidney Mayor and Council to address the rezoning of the proposed G a te w a y s ite. P e rh a p s u nsu r prisi ng ly, the behav iou r of many in the crowd was not different than what one witnesses during Question Period in the House of Commons or on national TV shows or in the comment sections online.

We are a rude and disrespectful society labouring under warped ideas of what free speech actually means. It doesn’t mean that we avoid the consequences of our speech or that we tolerate all forms of discussion. Free

speech means that we have the right to say what we like without the government imposing punishments. It is possible to disagree, even stridently, and not lose our sense of civility. As poet and writer Mary Wortley Montagu has said “Civility costs nothing, and buys everything.”

We h ave to hold ou rselves and each other to higher standards. At the local level, we can do so by developing our capacity for constructive participation.

I f we tolerate d isrespect f u l language and actions, we risk shutting citizens out from participating in the democratic process. It is important that we develop a framework for governing communities in participatory, deliberative, inclusive and collaborative ways.

The National League of Cities Center for Resea rch &

Innovation developed an action guide for city leaders entitled “Beyond Civility, From Public Engagement to Problem Solving”. In it, the authors identify seven principles for doing democratic governance right including 1) Model civility 2) Sharpen skills 3) Create opportunities for informed engagement 4) Support a culture of community involvement 5) Make the most of technology 6) Include everybody and 7) Make it last.

We are enthusiastically supportive of the problem-solving strategies offered by the NLC action guide. The Saanich Peninsula Chamber of Commerce has organized a facilitated, participant-led discussion of the issues arising from the proposed Gateway project with our members and Omicron principals.

We w i l l conti nue to i n itiate constructive discussions on local issues and build the capacity in this community for active, effective, participation as an antidote to the troubling form of public “engagement” we saw at the September public hearing.

Denny Warner is Executive Director of the Saanich Peninsula Chamber of Commerce. She can be reached at 250-656-3616 or execdir@ peninsulachamber.ca

Seaside Cabinetry and Design won New Business of the Year at the 10th Annual Crystal Awards held at the Butchart Gardens. Left, owner Jessica Kwasnica, presenter Brian Liversedge of Hughsman Morris, owner Tony Rechsteiner and Denny Warner of Saanich Peninsula Chamber PHOTO CREDIT: NUTTYCAKE PHOTOGRAPHY

Don & Joanne Gulevich of Coastal Heat Pumps and Refrigeration won Business of the Year 1-15 Employees PHOTO CREDIT: NUTTYCAKE PHOTOGRAPHY

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six months, with closing completed last week,” he said adding that the acquisition went smoothly because of like-mindedness between the two firms and a similar culture.

It’s also lengthened Grant Thornton’s reach on Vancouver Island, extending its offices from Victoria to the central region.

“The acquisition is bringing a critical mass to the Island. We’re now able to grow more business here, not growth for growth sake only, but because we are looking for firms with a similar focus on clients, privately held businesses and owner managed companies. Areas where we believe we excel.”

For Little, the move created better positioning not only for his firm’s clients who are exploring and tapping into the global economy, but also for its staff.

“An important element for our firm was that Grant Thornton brought more opportunities to the table for our partners and employees, in terms of career growth and in specialization. They are engaged and

excited about the potential and in the resources they will now be able to access.”

Raynard said that it is exciting to have additional members on the Island and that he sees his role as Regional Managing Partner as ensuring Grant Thornton’s national strategy is consistent throughout the Western region.

“This is a significant time as we just came out with a new firm strategy and we’re in the process of rolling it out to all our people across the country,” he said.

“I’ll be working with all the managing partners in each business unit to ensure they are able to execute on that strategy, taking into account the local market and what will work best and how it will work best.

He added that the strategy of growth and expansion will be repeated in other areas of BC. “We care about our clients, colleagues and communities. And our firm is in a great number of communities across Canada. We make a real commitment to them so are excited to look for other opportunities for growth in different regions across BC.”

15

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IDNEY – Uncompromising quality and craftsmanship.

T h a t’s w h a t B a r r e t t Smith, owner of Barrett Smith Construction Ltd. promises his growing list of clients.

“We treat our custome rs a n d t h e i r proje c t s like they’re our only customer,” says Smith. “We guarantee to be professional and punctual, and we g ua ra ntee ou r customers’ satisfaction. And we warranty our work.”

B a r r e t t S m i t h C o nstruction provides cons t r u c t ion , re n ov at ion and remodeling services throughout Greater Victoria for residential and small-scale commercial projects.

Smith started his compa ny a f ter ea rn i ng h is Red Seal carpentry accreditation from Camosun College in 2003.

“I served the majority of my apprenticeship with the carpenters union and over the years worked on several small and large scale projects for some of Victoria’s largest constr uction compa n ies,” he says. “With plenty of experience in both residential and commercial building practices, it enables me to v iew every proje c t f rom m u lt ipl e angles and help our customers come up with the best solutions for their homes.”

One of his recent projects was a water f ront

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Barrett Smith of Barrett Smith Construction Ltd. home in Deep Cove.

“We do from the ground up, and on this, we did the whole job, from the foundation and framing on up,” he notes. “ We do that so that we would have better control of the quality of the building.

T h at way, i f t here i s a problem, there’s nobody e l s e to l o o k a t e x c e p t yourself.

“This allows us to ensu re the qua l ity of the infrastructure, and we get everything set up for the plumbers and other trades,” he says. “It also saves money for our customers when we do it this way.”

“I take our clients th rough the process of building their home one step at a time,” he says.

“I have good taste, and one of our team members

does drawings for some of the buildings we build.

That way, we try to keep as much of these services in-house as we can.”

T h e c omp a ny h a s a n e i g h t-u n i t d u p l e x i n Sidney in the planning stages, and besides custom homes, they also do office renovations a nd smaller commercial work.

“I l i ke work i ng for people, and giving them what they want in terms of thei r bu i ld i ngs,” he says. “We place a lot of value on doing things the traditional way.

“Everyone is not looking at the number at the bottom of the page,” he says. “We are a company that is more interested in doing projects that our clients want, and that we are very proud of as well.” www.bfsconstruction.com

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16

NOVEMBER 2016

BRANDING & MARKETING ARE TWO VERY DIFFERENT TASKS Professional Photographer Uses Imagery To Promote His Clients

N

ANAIMO – While related, professional photographer Tim McGrath emphasizes to his clients that there is a real difference between marketing and branding. “Branding tells your customers and your suppliers what to expect from you. Marketing is essentially pushing the goods and services that you produce and sell, it’s pretty straight forward,” he explained.

“Branding is far more than the difference between fast food and fine dining, branding is created from within you as the business owner – who you are, what you want to be and how you want your customers to perceive you.

It’s far more personal, it’s more like the restaurant’s or company’s personality, reflected in all aspects of the business.”

The owner of ITS-Food.ca, McGrath is a professional photographer who has focused on the niche market of food photography for the past decade. Working for a wide range of clients McGrath’s work is routinely used in many different marketing mediums including newspaper advertising

This portrait of beef tenderloin typifies fine dining; customers would expect to find top flight service and in online promotion, as well as in everything from menus to illustrating cookbooks.

“Branding has to be an integral part of all aspects of a business and is found in everything related to that business, from the logo, to the uniforms worn, to the menu, to the website and on and on. Branding is essentially how the restaurant is perceived.”

McGrath describes branding as the experience portion of the phrase: The Dining Experience.

“In reality that dining experience is at least partly composed of branding, the image your customers have formulated about you based on your promoted image. If reality falls short of the expectations of the customers

you might never see them again.”

Marketing, McGrath explains, is a push technique, pushing a product while branding is not.

“Branding is what makes you want to come back time and time again. Branding never stops, you don’t just do it once and then let it slide. It has to be employed across all venues, including in Social Media and it will touch all aspects of the business including the people you hire,” he said.

“It has to permeate throughout the business, it’s like a personality. You just can’t be honest once, you have to maintain that integrity all the way through.”

For more i n formation v isit the firm’s website at: www. its-food.ca

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NOVEMBER 2016

OPERATION A FAMILY FRIENDLY AUTO SERVICING CENTRE “I think we’re the only Searles Auto Repair: Serving Victoria For Nearly Four Decades

two storey operation in town.”

CHRIS WYLIE

V

ICTORIA – Searles Auto Repair has evolved over the past 37 years from a one-person shop to one of the Victoria areas most innovative and state of the art auto repair facilities. The shop offers a full range of car and light truck maintenance and repair services ranging from routine oil changes, to the repair and replacement of brakes, transmission repairs, air conditioning servicing and much more. Backed by its NAPA AUTOPRO Peace of Mind Warranty, the operation’s expanding client base is provided with worry-free protection on all qualifying parts and labour.

Currently located in a unique two storey building at 517 Kelvin Road, Searles Auto Repair began in a much more modest fashion.

“Ken Searle started the company in 1979 as a one man operation but soon found himself busier than he could handle, forcing him to open a shop and hire his first staff,” explained Chris Wylie, the current owner of Searles Auto Repair.

“His first shop was on Oak Street but quickly outgrew it, open i ng h is second shop on

OWNER, SEARLES AUTO REPAIR

Kelvin sometime later. By 1996 the company had grown to include Searle and about seven mechanics, which encouraged them to move further up Kelvin to our present location.”

Wylie joined the Searles team in 1999 as a mechanic, a position he held for about five years before a vacancy in the office allowed him to move into a more administrative position with the firm.

“I had made a comment to one of the secretaries that I wanted to work in the office so Ken and I had a talk about it,” he explained.

Fortunately for Wylie when one of the existing Service Advisors went on holiday Searle offered him a temporary chance to work in the office to learn the business side of the company. That part time transfer became a permanent move. In the following years Searle slowly began to remove himself from the business he had founded, working increasingly fewer hours until in 2008 Wylie approached him to discuss the future of the firm.

“T he bu si ness wa s joi nt ly owned by Ken and his wife Gail so I approached them and said that

Searles Auto Repair loves the chance to work on Victoria’s classic and vintage cars

Chris Wylie (front) and the team at Searles Auto Repair love cars, both classic and contemporary if possible I’d like to take over to carry on the legacy that they had created. It’s a great company and we’ve done a lot of good for a long time and I’d like to continue to do that,” he said.

By February 2010 Wylie had taken over full ownership of the company following the founder’s retirement. “He’s retired from the company now but he still owns the property so he’s my landlord.

So in a way he still maintains a presence,” Wylie said.

Today Searles Auto Repair has a staff of more than a dozen and operates a 20 service bay operation in its unique two storey building. “I think we’re the only two storey operation in town, we have four mechanics on the main floor and we have three mechanics working in the downstairs area. We have hoists on both floors, but we don’t have full height hoists on the lower floor.

We can lift the cars high enough to pull the wheels off and that sort of thing,” he said.

From its earliest days Searles Auto Repair operated as a family friendly, family focused business.

While the company does have numerous fleet clients, the bulk

of the operation’s business comes from its legions of private car and light truck owners. “Ken had built such a good customer base that all of his original customers are now grandparents and their kids and their kid’s kids are now coming to us. It’s like a family tradition to bring the car to Searles when it needs work,” Wylie said.

Searles Auto Repair takes the concept of building on a legacy quite literally as the repair and maintenance of classic cars is one of its unique services. The company has a pair of mechanics devoted to the preservation and continued operation of vehicles from earlier eras, a special source of pride for Wylie. “There certainly is a fair amount of old tin in this town that you just don’t see on a regular basis. But when the sun is shining you’re going to see it on the road,” he said.

Serving clients for nearly four decades, able to work on the newest hybrid or the oldest classic, offering the latest in auto repair technology coupled with the time honoured craftsmanship that can only come from persons who truly love their jobs – Searles Auto Repair has become the

family-friends destination for Victoria’s automotive pubic.

“We certainly don’t plan on going anywhere and while there are no solid plans to open a second outlet I’m not opposed to that.

World Domination is my master plan, so we’ll just have to see what the future brings,” Wylie jokingly explained.

To l e a r n m ore, v i s it t h e company’s website at: www. searlesauto.ca

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19

NOVEMBER 2016

FOSTER HEATING & COOLING HAS SERVED REGION SINCE 1928 HVAC Specialist Works With Residential & Commercial Clients

V

ICTORIA – Building on a legacy of success and quality customer service Foster Heating & Cooling has been serving the residential and commercial heating, ventilation, air conditioning, and refrigeration (HVACR) needs of the Greater Victoria area since 1928.

With its sister company Westisle Heating & Cooling as part of the corporate family the company has introduced that same wealth of experience and technical expertise to a whole new generation of clients across the Cowichan and Comox Valleys.

The relationship with the companion company is a relatively recent stage in the development of a company that has been a part of the Vancouver Island business community for nearly 90 years. From the installation and servicing of rudimentary systems in the early part of the 20th Century, Foster Heating & Cooling is today able to install and maintain the very latest in 21st Century computer-based technology for its expanding list of residential, commercial and institutional clients.

While the business focus of Westisle Heating & Cooling is primarily its established base of residential clients, for Foster the emphasis right from its earliest days has been the Capital Region’s expansive commercial and institutional community.

“Foster’s focus has always been primarily commercial in nature.

For example, we do DDC (Direct Digital Controls) where a client is fully automated and we’ll know if there’s a problem even before the client will know,” explained company co-owner James Crumb.

“The DDC system allows us remote access and monitoring of the client’s systems, which helps us to head off problems before

After being given their assignments a group of Foster service techs get ready to visit their clients they happen. The system uses Internet-connected building controls developed by Reliable Controls which are made locally,” explained Dwayne Melanson a company Co-Owner and Foster’s General Manager.

In an increasingly technologically-driven business such as Foster’s, new systems such as the Direct Digital Controls are becoming ever more important.

Crumb suggests this area alone could account for as much as 15 per cent of the company’s daily assignments. “It’s about providing the client the whole package, to be able to give a complete service to the owner, to allow us to take care of all aspects of the services they need from an HVAC company,” he said.

Foster’s commercial and industrial department is staffed with a team of technicians fully certified by the Technical Standard and Safety Authority (TSSA) of British Columbia. The technical

Congratulations to Dwayne and the team at Foster Heating & Cooling on your many years of success.

“We strive to be good neighbours and good corporate citizens.”

JAMES CRUMB CO-OWNER, FOSTER HEATING & COOLING

crew is also recognized as being inter-provincial certified Refrigeration and Air Conditioner Mechanic Journeymen. The firm specializes in servicing and installing HVAC commercial rooftop heating and air conditioning units, packaged gas/electric cool units, make-up air units, unit heaters, duct furnaces, radiant tube gas heaters, and ductless split air conditioners, among other products.

SEE FOSTER HEATING & COOLING | PAGE 20

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NOVEMBER 2016

Another shot from the company archives, this time outside the company’s old location

Nels Foster (left) and his apprentice in an early shot, on their way to their next job

“Congratulations on your great work” Eduard Mann, CPA, CA

FOSTER HEATING & COOLING CONTINUED FROM PAGE 19

Typical Foster Heating & Cooling assignments would include installing and maintaining the HVAC systems found in major office buildings, institutions and in strip malls. Good examples of this ongoing work includes working with technology firms such as providing air conditioning services for all of Shaw Cable’s Vancouver Island offices and servicing the numerous Island Savings Credit Union branches across Vancouver Island and on the Gulf Islands.

“Shopping centres are frequent

250-475-0500 www.fosterair.com

customers. For example we do Tillicum Mall, Duncan Mall and many others across the region,” Melanson said.

To effectively service its growing list of clients Foster Heating & Cooling currently has a staff that includes 14 certified service technicians plus about half a dozen administrative and support personnel – including a professional engineer. Headquartered in a 6,000 square foot facility located at 549 Kelvin Road in Victoria where it maintains offices and warehouse space for regularly used parts and systems, the company also has a fleet of 14 service vehicles to allow it to provide the 24 hour per day service its customers have come to rely on.

“The company was started by Nels Foster and back then the focus was refrigeration, air conditioning didn’t come along until much later. When he got started his main customer was looking after the Royal Jubilee Hospital,” Crumb explained.

The medical profession continues to play an important part

of Foster Heating & Cooling’s routine workload as it regularly looks after the HVAC serving needs of Island Health and its numerous offices, clinics and other centers. “A good example of that is the work we did at the Vancouver Island Centre of the BC Cancer Agency which is located next to the Royal Jubilee Hospital. We have done a lot of work with Island Health,” Melanson said.

Medical equipment has become a specialty for the firm, as Foster’s technicians are certified to maintain the health authority’s ultra low temperature systems used to store bone marrow and other crucial medical and surgical supplies.

Technological advancement is a business focus that has impacted all aspects of Foster’s work, including in its own daily operations. “Recently we’ve gone to an operating system that has allowed us to go virtually paperless. Now when we go out into the field or we get a call to attend to a problem on-site, all of the work order information will be

on the technician’s Smartphone or iPad (depending on what they use). The job ticket that generates is fully interactive, which allows our technicians up-todate site data such as special customer requests, equipment locations, and contact information. Technicians are also able to edit information, which updates all other user’s versions, so everyone has access to the same, accurate, data.” Crumb explained.

“It has almost entirely eliminated the abundance of paperwork that we had to deal with in the past, so it has really streamlined everything that we do. It’s all part of our overall plan to operate in the least environmentally impactful and most efficient way possible. We started introducing the system in February, and Foster’s has it totally up-and-running, with Westisle to follow suit in either January or next Fall.”

The major appeal of digital work orders is that it provides a free-flow of information from SEE FOSTER HEATING & COOLING | PAGE 21

WE’VE ALWAYS BEEN LOCAL AND SERVICING THE ISLAND

At Reliable Controls® Corporation we know how important it is to make the right decision when selecting a building automation system and a service provider. With our products and Foster Heating & Cooling you have selected not only the simplest and most flexible building automation system in the industry today, but you have wisely partnered with people who are committed to long-term performance and total customer satisfaction.

since 1928

21

NOVEMBER 2016

Foster Heating & Cooling’s team of service techs work with clients across the South Island

FOSTER HEATING & COOLING CONTINUED FROM PAGE 20

customer to office to tech and then back again. This process enables the company’s technicians to be more efficient and thorough as they have immediate access to site diagrams, schematics and customer requests.

They are also able to instantly upload/attach site photographs, schematics and other elements to the customer’s account, continuing the flow of data. The new computer based system allows for a quicker and more accurate collection of data – far removed from the days when the company founder would wait at the docks for his parts to arrive by ship from the mainland.

In addition to an almost entirely digitally-operated service department, Foster Heating & Cool i ng i mplemented a GPS-tracking system on their fleet of modern, efficient vehicles almost two years ago. The advantages to being able to track their technicians are ample and include: the ability to bill with

extreme accuracy, easy monitoring of preventative maintenance contracts (reducing end-user costs in the process), and tech safety.

While Foster Heating & Cooling has and routinely does work with residential air conditioning and heat pump customers it’s estimated that nearly 80 per cent of the company’s workload is devoted to its commercial client base. “When I first got here in the early 1990’s, the ratio between commercial and residential was probably closer to 50/50 but today it’s definitely more toward the commercial side,” Crumb said.

Being able to provide an around the clock response to emergencies and technical breakdowns is a key component of the Foster Heating & Cooling success story. For clients such as Island Health the company will contract a guaranteed response time of two hours or less. “When you get your contract you have to sign on that,” Melanson said.

Maintaining a large client base, certified and trained in the latest

technologies, an industry leader in employing the latest in report and record keeping systems for its clients and now having expanded Island-wide thanks to the resources and staff of Westisle Heating & Cooling, Foster Heating & Cooling looks forward to a bright future as it gradually approached its centenary.

For the yea rs a head Foster Heating & Cooling expects to continue to grow with the community it has served for so long.

“We strive to be good neighbours and good corporate citizens, actively supporting a number of different local charities and community growth programs.

We’re very community-minded, we have these relationships with Victoria and surrounding area as we’re part of this city, we live here, work here, and play here.

Most of us are raising our families in these communities, so being socially active is extremely important to us,” explained Crumb.

Foster Heating & Cooling’s most recent community outreach has been to work with an

organization called HeroWork to help rebuild Esquimalt’s community kitchen, The Rainbow Kitchen. Foster’s was proud to be involved, donating labour, equipment, and materials. Many of its staff got involved on a personal level, too, giving up weekends to aid in this “radical renovation”. “ W he t her s up p or t i n g t he Service Manager Steve’s recent involvement with the Cops for Cancer Tour de Rock event, our Dispatcher, Sherrie’s, work in helping local Pay It Forward Charities, or supporting local sports teams (GO ROYALS!) Foster Heating & Cooling is committed to ensuring our beautiful city remains the thriving, relationship-driven community we are known for,” Crumb said.

“We’re also actively involved with the apprenticeship board and organizations like that so we’re certainly instrumental in helping to train the next generation of technicians in our industry,” Melanson said.

“Vancouver Island University has a pre-apprenticeship training program and every Friday

their students are supposed to ride along with our techs. So right now we have a student at Foster’s, a student in Duncan and a student in Courtenay so we’ve been very active in this program. We usually end up hiring the student at the end if they’re good so that’s all part of the work we’re doing to prepare for the future and to keep Foster’s forward looking and innovative. Now with Westisle as part of the mix the future looks even brighter.”

A successful part of the industry and the community it serves for more than eight decades Foster Heating & Cooling has grown and evolved right along with it.

“Repeat and referral business is a huge part of what we do,” Crumb said.

“Our best advertising is our reputation; our people and the quality of our work. That’s what has made this company succeed right from the start. That’s not going to change in the future.”

To learn more visit the company’s website at: www.fosterair. com

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23

NOVEMBER 2016

CONSTRUCTION Provincial Construction Industry Sees Bright Future Provincial Major Projects Inventory Pegged At More Than $320 Billion

The home building sector is also experiencing energized growth in all regions of the province

BY DAVID HOLMES

F

iguratively and quite litera l ly the construction industry has built British Columbia. From the smallest one and two person carpentry business to the largest commercial construction company, the impact of this expanding and increasingly vital industry can be felt all across the province - an impact that is expected to continue to grow in the years ahead.

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CONSTRUCTION

NOVEMBER 2016

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Contingent on the initiation of the province’s long planned Liquefied Natural Gas (LNG) projects, as ma ny as 17,000 new workers will be needed to meet the skilled labour demand in the next few years alone.

In its published report: Construction and Maintenance Looking Forward (2016 ‒2025) BuildForce forecast that non-residential construction is expected to generate more

t h a n 1 2,000 new jobs, while the gradual retirement of the Baby Boomer generation will free up another 40,000 positions.

Advocating on behalf of the construction industry in the province for nearly 50 years is the British Columbia Construction Association (B CC A), a p rofe s s io n a l o rg a n i zat ion represent i ng t he prov i nc e’s i ndu s t r i a l, SEE CONSTRUCTION | PAGE 25

DIESEL FUEL DELIVERY SERVICE GEARED FOR BUSINESS “It’s simple and worry4Refuel Has Been Serving Island Commercial Customers Since 2011

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• Savings • Safety • Reliability • Control www.4refuel.com

ICTORIA – In our modern world convenience is found everywhere. There’s drive up banking, handy meal deliveries and even pharmacies where you don’t have to get out of your car to pick up your prescriptions.

4Refuel has successfully taken the concept of convenient, worryfree delivery and adapted it to the world of industry by providing regularly scheduled delivery of fuel to worksites, fleets, and so much more.

“The real magic of our company is that we provide ‘wheel to wheel’ diesel fuelling service for our clients including construction companies, trucking companies, home heating, boats, generators basically anything that requires diesel,” explained Jeff Lumley, the owner of 4Refuel Vancouver Island.

“Typically our customers use our service for convenience, accountability and of course to save money. It’s a pretty basic business philosophy but it works. When you factor in the lost productivity time, plus the time companies are paying their employees to

free. 4Refuel delivers and takes the headaches out of managing fuel.”

JEFF LUMLEY OWNER, 4REFUEL

fuel their vehicles, you can see the real cost saving of having us look after the fuelling of trucks and equipment.”

Launched nationally in 1995, the 4Refuel business model is being used in more than 900 communities across the country, providing more than 3.5 million unique fueling transactions each year.

A pioneer in the Mobile On-Site Refueling (MOR) industry 4Refuel has become a North American phenomenon with more than 6,000 clients across the continent.

Lumley acquired the franchise for Victoria and Duncan in September 2011, before being granted a complete Vancouver Island wide franchise in December 2015.

Starting out with a single fuel truck and only a handful of initial clients he has successfully expanded his business over the years to where he currently operates trucks from Victoria, to Nanaimo, with plans for future expansion.

‘Down time’ is literally lost productivity time – a vehicle or a

piece of machinery that is idle is not generating revenue. By having 4Refuel look after it’s fuelling needs, clients enjoy multiple benefits including: (1) Seven day a week, 24 hour a day service, (2) Increased productivity for the operators as the costly and time consuming refueling process is eliminated (industry standards say more than 30 minutes per day are spent fueling equipment), (3) Card-lock cards and related problems are eliminated, (4) RFID (Radio Frequency identification) tags are attached on all vehicles ensuring complete reporting accuracy as in which piece of equipment is fueled, time it was fueled and the volume delivered.

Lumley says 4Refuel can customize a fuelling schedule that meets the needs of the individual customer as some companies are fueled weekly while others are fueled on a nightly basis.

“We’ll go to the work site to fuel excavators, rollers, trucks or anything else that runs on diesel. In other cases we’ll go to the company’s yard to fuel their trucks or equipment, it all depends on the needs of the customers. It’s simple and worry-free. 4Refuel delivers and takes the headaches out of managing fuel.”

To learn more, visit the company website at: www.4refuel. com or call Jeff Lumley direct at 250-893-0810.

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Commercial Sales & Leasing Property Management Business Sales & Financial Consulting Industry experts say the future of the provincial construction sector is bright and getting even better

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com mercia l, a nd i nstitutiona l construction companies.

“The BC Construction Association is an employe r ’s a s s o c i a t i o n . C u rrently more tha n 1,600 construction employers are members of the BCCA and our Regional Associ at ion s across Br it i sh Columbia,” explained association President Manley

McLachlan.

“T hrough our provincial services like BidCentral and the Skilled Trades Employment Program, we support thousands of additional companies. We’re very proud of our membership and of the services we provide to the sector at large.”

T he BCCA’s i nteg rate d m e m b e rs h i p c o m e s t h ro u g h fo u r re g i o n a l construction associations: t h e Va n c o u v e r I s l a n d

Construction Association ( V IC A), t he Vancouver Reg iona l Con st r uct ion Association (VRCA), the Northern Regional Construction Association (N RCA) a nd the Southern Interior Construction Association (SICA). The BCCA also works closely with the industry’s national body, the Canadian Construction Association (CCA).

SEE CONSTRUCTION | PAGE 26

New Home Construction & Sales For listings, agents, and more information

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FIND INSPIRATION www.K2STONE.com

TALK TO AN EXPERT (250) 727-7625

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CONSTRUCTION

NOVEMBER 2016

There’s no better time to upgrade your skills!

AutoCAD Back Care & Ergonomics BCEA Intro to Basic Electricity Business Skills for Trades People Carpentry CQ Review Confined Spaces Drafting (Architectural) Fall Protection Gas Appliance Service CQ (Gas C) Gasfitter Class B Exam Prep Occupational First Aid Perspective & Rendering Photovoltaics

Safety Committee Training Small Engine Maintenance Solar Thermal: Entry Level Trades Exploration Welding WHMIS

One area of concern for the industry is replacing skilled workers as the Baby Boomers retire

CONSTRUCTION CONTINUED FROM PAGE 25

Continuing Education & Workforce Training School of Trades & Technology

www.camosun.ca/ce for course info or phone 250-370-4563

“Advocacy on behalf of industry is a large part of the work we do. We are supported by the membership and operate with a volunteer Board of Directors. We have collaborated with other industry

associations on ma ny projects, includ ing the creation of the Council of Construction Associations (COCA), which we also support financially.

The sole focus of COCA is Worksafe BC and advocacy around safety issues,” he explained.

According to McLachlan

one of the top issues facing the industry today is a general aging of the workforce a nd a n i ncreased need to encourage young people to con sider t he construction industry as a career option. “We did a recent survey with our SEE CONSTRUCTION | PAGE 27

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“There is a very positive future for construction here in British Columbia.”

MANLEY MCLACHLAN PRESIDENT, BC CONSTRUCTION ASSOCIATION

In the coming years as many as 40,000 jobs may open up as the Baby Boom generation retire

CONSTRUCTION CONTINUED FROM PAGE 26

membership and the top three issues they expressed were the availability of skilled workers, profitability, and competition at every level.”

The challenge of attracting the next generation into the construction trades is just as great

a concern for the residential construction industry – a sector of the economy that is busy all across the province.

Sherri Paiement is the Executive Officer of the Canadian Home Builders Association Central Okanagan (CHBA-CO), an organization representing more than 220 companies which employ approximately 5,000 workers throughout the region. For

her the need to showcase the benefits of a construction industry career is essential for the continued health of her industry.

“The home building industry here in the Okanagan is really busy at this time with no sign of it slowing down any time soon,” she said.

“We’re so busy in fact there are

Since 1985, Alliance Engineering Works has been a leading provider of structural steel and miscellaneous metals to Vancouver Island’s residential, commercial, institutional and industrial sectors.

SEE CONSTRUCTION | PAGE 28

HABITAT FOR HUMANITY SEEKING PARTNER FOR LAND PURCHASE

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ICT OR I A – A mer ica n hu morist Ma rk T wa i n is credited with encouraging people to buy land, for as he said: “They’re not making it anymore.” In Victoria that quip is closer to the truth than Habitat for Humanity Victoria would like.

“Habitat Victoria is in a desperate bid to find land for its next build project,” explained the organization’s CEO Yolanda Meijer.

“Habitat builds homes for lower-income families. Owning the home allows families to build equity and stability. It is a successful empowerment program that can lead to intergenerational change. Our goal is to get people out of a situation where they are paying way too much for their housing or are living in unsafe or substandard conditions and lift them into affordable homeownership.”

Since 2000, the charity has constructed 22 homes in the Capital Region. But a dynamic local real estate marketplace has made the acquisition of land for its next project increasingly difficult. Meijer is looking for support from the community or the construction industry to identify land for its next project.

Not a landlord, Habitat acts more like a developer builder, constructing homes that are then

sold at fair market value to qualifying families who make payments like any other homeowner.

“There can be some misconceptions. We don’t ever give homes away; rather we build homes in partnership with the community and then sell them through mortgage terms that make the purchase affordable,” Meijer said.

Although most previous Habitat projects were constructed on donated land from private or government sources, the energized local real estate market has seen this source of supply dry up. The organization fully understands the fiscal reasons for this shift. Habitat now seeks to develop partnerships with developers to construct affordable housing as a component of larger housing projects.

“Developers could cleave off a component for Habitat – a lot, a number of units within a build or some other configuration – which we would then use to provide the affordable housing needed or required by many local municipalities,” she said, adding “Working with Habitat may even help developers achieve zoning lifts not otherwise considered.”

As for the need? “We have a waiting list of more than 70 families so finding people in need isn’t the problem, finding land that we can afford is.”

Attention Developers, Builders & Land Owners Habitat Victoria needs land for our next project!

Contact us today to learn how we can partner with you.

250.220.4559 | ceo@habitatvictoria.com

www.habitatvictoria.com

Habitat for Humanity brings communities together to help families build strength, stability and independence through affordable homeownership.

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28 CONSTRUCTION CONTINUED FROM PAGE 27

delays in permits, the contractors are delaying jobs because they’re just too busy so the whole construction industry is getting pushed because of the demand.

There isn’t really a manpower shor tage at present but t he

NOVEMBER 2016

contractors are so busy they are straining to be able to meet the orders, everyone is working to capacity.”

To ease this pressure her organization works with local educational institutions in the form of bursaries and other incentives to encourage students to embark on careers in the trades.

First in Quality, First in Service Victoria’s Leading Victoria’s Leading HVAC Representative HVAC Representative

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“We’re finding young people are more interested in the trades now than ever. On a societal level I think we view the trades differently today, recognizing that these are not menial but skilled and well paying jobs. For the country to grow and prosper we need to encourage new arrivals to the industry, they’re the ones

who are going to build tomorrow,” she said.

For McLachlan the future for the construction industry is very bright, especially considering how much work is forecast to occur in the coming years.

“There is a very positive future for construction here in British Columbia, the major projects

inventory list is now sitting at nearly $320 billion,” he said.

“Those are projects we’re going to see over the next 10 years. That to me is the weathervane that says clearly that there is a very strong future for the industry in BC.” To view the associations websites please visit: www.bccassn. com and www.chbaco.com

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anada’s leaders in sustainable West Coast homes were highlighted at the 2016 CA R E Awa rds on Oct 1 at the Fairmont Empress Hotel.

“Dra kefea ra n n” by D en ford Con st r u ct ion Management Ltd. was the big winner capturing 12 Gold CA R E Awards including Project of the Year and People’s Choice Award.

Also participating in the project were mult i p l e a w a rd w i n n e rs Goodison Construction and Jason Good Custom Cabinets. Jason Good won 11 Gold awards for a variety of projects including Drakefearann.

A speci a l Award for Built Green Leadership was presented to Città Group, Limona Group and Verity Construction for leading the way in affordable, energy-efficient subdivisions.

T he event i s a s much about people as the projects.

T he Lifetime Achievement Award went to Bill Patterson, Città Group for heritage preservation and creating affordable,

sustainable housing.

Je n n y M a r t i n , Je n ny Martin Design won the B i l l Wa n s b r o u g h M emorial Award for her important contribution in developing VRBA’s online Expression of Interest for consumers.

The Building Better Futures Community Award was presented to Jo-Ann Roberts for fundraising work with the Threshold Housing Society creating housing for youth.

T he He r m a n Re b n e ris Student Carpentry Award went to Miles Gillespie, Stelly’s Secondary School, and the Student Design Award was presented to Madison Lesl ie , Va n c o u v e r I s l a n d University. Each student receives $500 to further their education.

We appreciate the generous suppor t of ou r Sponsors:

Gold: B C H o u s i n g ; b C l e a r B e n e f i t s; B e a r Mountain/Ecoasis; Built Green; Coast Capital Savings; FortisBC; Hourigan’s Flooring; McLaren Properties Ltd; Travelers Insurance Company of Canada

Silver: Aviva / National Home Warranty; V i c to r i a R e a l E s t a te Board Media: CTV; Times Colonist Bronze: Trail Appliances Visit us at vrba.ca and careawards.ca.

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AN INDUSTRY LEADER IN THE ELECTRICAL CONTRACTING SECTOR Houle Electric Was Founded On Vancouver Island In 1944

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AANICHTON – For more than 70 years Houle Electric has been a pioneer and an industry leader in the electrical contracting sector. Beginning life as a small electrical contracting firm in Port Alberni in 1944, the industry giant currently has a staff count of more than 800 and operates out of a series of key regional offices all across British Columbia.

The winner of countless industry accolades for its leadership work in the electrical contracting field the company is like a coiled spring ready to expand into new markets while embracing new and exciting business opportunities.

“Lionel Houle began the company as a small electrical contracting business on Vancouver Island.

Later he moved to Kitimat and set up shop there, before the company expanded and he opened an office in Burnaby,” explained Allan Lanzador, Houle Electric’s Marketing Manager – Corporate.

In 1980 Houle Electric’s managers bought out the company from its founder, turning the firm into an employee-owned entity. This new group of owners would continue

Past & Present: Houle’s Board of Directors posing in front of a vintage Lionel Houle photo growing the core business of Houle but would expand both its market reach and the range of products and services it provided to its expanding client base. Regardless of the size of the company its corporate core values remained unchanged; Safety, Quality, Ethics and Integrity – a business philosophy that has powered the company since its earliest days.

Houle Electric is an electrical contracting firm serving residential as well as commercial, industrial and institutional clients. But it goes far beyond household wiring, as new and emerging technologies continually provide the company with new ideas for expanded markets and additional services.

“The core part of the business,

the electrical contracting side remains the more prevalent side of the business even today. But the company has grown and continues to grow in other directions as well,” Lanzador explained.

“In terms of our market focus we are increasingly active in the ICI (Institutional, Commercial and Industrial) market, that’s where the bulk of our major projects take place. This is especially true in the industrial and institutional markets as we’ve been involved in numerous hospital construction projects and have just completed one of the largest electrical projects ever up in Kitimat at the Rio Tinto aluminum smelter.”

The electrical scope of this project, valued at approximately $200

Commercial Sales & Leasing Property & Asset Management Strata Management

million, was essentially one of the largest upgrade projects ever undertaken in British Columbia.

Having the technical skills, operational infrastructure and the personnel resources to successfully complete a project on that scale is one of the strengths that have placed Houle Electric at the pinnacle of the industry.

More than merely electrical wiring, Houle is also an industry leader in the design, installation and ongoing servicing of an expanding range of services from data transmission (including fiber optic cabling) to audio / visual design and installation, building control automation, security systems, closed circuit television (CCTV), healthcare technology and more. That expansive expertise has garnered Houle a growing list of awards and industry recognitions, some on a global stage.

Houle has for example been shortlisted in the Best Sustainability Project category at the 2016 Global Telecom Awards, which will be presented in London, England in November. This high profile event has the BC company competing directly with the likes of Nokia and the NextGen Group, global leaders in their respective fields for a major international award. Houle was nominated for the development of a unique connected snow removal camera system The company also won the 2016

Security Integrator of the Year Award for its extensive involvement in the Southshore Corridor Rehabilitation Project for Port Metro Vancouver (Port of Vancouver). Houle’s contribution to the project included all of the access and vehicle control functions for the project as well as digital signage, electronic security and more.

The successful integration of different technologies for its clients has become a key part of the Houle Electric success story and is inherent to our value proposition.

“Over the years the company has certainly expanded beyond being an electrical contractor. We’re now doing HVAC controls, network systems and are currently expanding in to a huge variety of security applications such as CCTV, access control, alarms and more,” he said.

“Houle really has become a One Stop Shop for all things related to wiring and electrical, since Robert Lashin the company President has come in and taken the company in new directions. We’re so much more than an electrical contracting firm. Today we have become a leading integrator of systems that enhance the functionality and operations of the buildings and facilities owned and managed by our customers. That’s the direction Houle has taken for the future and it’s an exciting one.”

To learn more, visit the company’s website at: www.houle.ca

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EUROLINE WINDOWS: ENERGY EFFICIENT & EUROPEAN INSPIRED

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Visit our Victoria Showroom today!

3352 Tennyson Avenue Saanich, BC V8Z 3P6 Tel: 250-383-8465 Fax: 250-383-8475

www.euroline-windows.com

AANICH – EuroLine Windows Inc. has helped to introduce Canadian customers to an innovative, convenient and energy efficient form of window that is quickly becoming the go-to solution for both renovation specialists and new home builders alike. Developed decades ago in Europe, the ‘tilt and turn’ windows custom fabricated by EuroLine Windows offer convenience for cleaning, security peace of mind and improved energy efficiency over the traditional casement, hung or slider windows found across the country.

“Our main product is the European tilt and turn window. These windows turn to the inside of the house in one mode, or you can tilt the top in a few inches into the home to facilitate air circulation,” explained Mark Sullivan, EuroLine’s Sales Consultant for Vancouver Island.

“In the tilted mode, the window is still secure, so if you go out and forget to close your windows, you don’t need to spend the day worrying about the security of your home.

The hardware is tested and strong and it has the highest intrusion rating you can have in a window.”

Using the turn function of the EuroLine product makes it especia l ly conven ient when it comes to cleaning the outside of the window, a chore that can be

fairly inconvenient with a traditional slider or casement unit. The custom manufactured windows produced by EuroLine at its fabrication plant in Delta are sealed double (standard) or triple pane (by request) to ensure maximum energy efficiency, are in high quality vinyl frames that comes in a rainbow of different colours and feature European manufactured hardware to ensure strength and longevity.

“The company owners have come from Germany originally so they were very familiar with the product and recognized it would have an impact on the Canadian home building industry. We have a commercial division that assists commercial and institutional clients but the Victoria store focuses solely on the residential marketplace,” Sullivan said.

Located at 3352 Tennyson Avenue in Saanich, EuroLine Windows features a compact showroom to demonstrate various samples of this innovative product. The company itself has operated in Canada for more than 20 years, and has a presence in Delta where the head office and manufacturing plant is located. In addition to the Saanich office, which services all of Vancouver Island, the company also has showrooms in Kelowna and Seattle.

While many builders and developers have recognized the value of the EuroLine system, a large

number of the company’s customers are the individual homeowners themselves, who view the benefits of the system as a way of updating their existing homes. “Buying superior windows is a great start, but the quality of the installation must match that of the product. The installer we recommend here on Vancouver Island has been working with us for 15 years,” Sullivan said.

The exceptional energy efficient nature of the EuroLine window system has allowed the company to certify its 4700-series ThermoPlus PHC tilt and turn window with the Passive House Institute, a special point of pride for the company.

“Thermal performance is probably the number one advantage of the EuroLine window. Our windows are unsurpassed in the market as far as the way they seal, the way they perform and for the minimal heat loss they provide.

On every level they are a very high performing window,” he said.

“I think the future of this product and of our company is extremely positive. The increasing popularity of the Passive House concept alone will help to propel us forward.

The green build, the Passive House, that’s where the market is headed and that’s where the future of our company is going as well.”

To learn more, visit the company’s website at: www.euroline-windows.com

778.747.3373

seabrookdevelopments.ca

Custom Built Homes | Renovations | Design

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PATRIOT ELECTRIC HEAVILY INVOLVED IN ROYAL BAY PROJECT Electrical Contractor Can Handle Any Wiring Assignment

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ICTORIA – The walls of a modern home or office have far more running through them then merely electrical wiring. In many cases there are data transmission cables, security and alarm systems, office automation wiring, security and closed circuit television cables and more. Having the skills, the technical savvy and the construction background to address this myriad of technological challenges is at the heart of everything Patriot Electric Ltd. does.

“In a way you have to say that if electricity runs through it, we can do it,” quipped company President David Moss.

An entrepreneur with a varied background, a lover of all things technological and an artisan with a desire to do the best job possible in every situation, Moss first launched Patriot Electric in 2001, but successfully operated a number of ventures previously. A certified Victoria area electrician and electrical contractor, Patriot Electric has been the electrical service provider of choice for many of the region’s top builders and developers.

The team at Patriot Electric has always been one of the company’s greatest strengths “Patriot is a term that for me stood for all of the good things that our forefathers stood for, and it reflects the feeling of pride that I have for our country and for the work I do. That’s where the idea of the name came from,” he explained.

Like many contractors Moss came to the field very naturally as his father had been an entrepreneur and mechanical contractor in Saskatchewan. Moving his family to the Victoria area he embarked on a new career as a custom home builder in the 1970s. Growing up in a contractor household Moss learned about the challenges and triumphs of running a business from an early age – an exposure that has guided him throughout his career.

“In a way you have to say that if electricity runs through it, we can do it.”

DAVID MOSS PRESIDENT, PATRIOT ELECTRIC

H a v i n g a p p re n t i c e d w i t h Canem Systems Ltd. in his early 20’s Moss learned the intricacies of a career as an electrician from the ground up. He launched his first business in 1986 and has operated his own companies ever since. Today Patriot Electric offers a wide range of services for its residential and commercial clients, from complete wiring assignments to appliance installation to the design

COMPANY SPECIALIZES IN ALL TYPES OF OVERHEAD DOORS The Garage Door Depot: Company Installs & Services Garage Doors

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ICTOR I A – W hile The Ga rage Door Depot of Greater Victoria has only existed under its present ownership since 2012, it possesses over 20 years of garage door installation experience, thanks to the skills and knowledge of its team.

“We’re pretty much involved in anything to do with overhead doors, both for the homeowner and for commercial clients,” explained company co-owner Stephen Gaskin.

A franchise operation, The Garage Door Depot is jointly owned

by Gaskin and his partner David Wight. Headquartered in Pitt Meadows, T he Ga rage Door Depot was founded in 2007 and describes itself as Canada’s National Overhead Door Company.

The firm currently operates with franchises in place from Vancouver Island all the way to Halifax, Nova Scotia.

T he company offers a wide range of products from industry leading manufacturers and installs and services everything

from residential garage doors to rolling steel shop doors to custom security gates used for estate properties. The Victoria outlet also sells and installs the Mirage Retractable Screen System, a form of retractable screen door that can enhance any home or cottage.

Wight has been involved with the Garage Door Depot before becoming an owner, having worked for the previous owner of the franchise, initially as an installer.

In 2012, Wight with Gaskin as a business partner, purchased the franchise and took over serving their Southern Vancouver Island clients, from the Cowichan Valley to the Gulf Islands to Sooke and Port Renfrew. “I work as a strategic partner, helping with marketing and finance. Dave is the go-to person, he looks after the day-to-day operations and has all the technical knowledge” Gaskin said.

“We’re also very fortunate to have our full-time installer Adam Rankin. Adam is very competent and committed to his work. Like Dave he’s been involved with the garage door industry for more than 5 years as he came to us from another garage door company.

Between Dave and Adam, we’ve yet to encounter a garage door problem that can’t be fixed. We take pride in that” he said.

One of the strengths of The

Garage Door Depot business model is that it markets door systems from more than one provider, offering clients a wide range of products, styles and price points.

“We pretty much service and install any make and model of door. In fact we sometimes get calls from clients who need us to do work on doors that have been installed by other companies, which of course we’re happy to do,” Gaskin said.

Operating with a small team, one of The Garage Door Depot’s real strengths is its exceptional customer service, providing the system that matches the client’s needs best while ensuring the install is done right the first time. “We’re willing to tackle any project, and with the experience Dave and Adam have there is pretty much no door they cannot install or fix if a problem has occurred,” he said.

“We’re a local business, not some distant entity. When you call us, Dave or Adam picks up the phone, you get the person you need to be speaking with right away. Being small, being local and being customer service focused, that’s the real strength of this business.”

To learn more, visit the company’s website at: www.garagedoordepot.ca

Patriot Electric and its crew are extensively involved in the Royal Bay residential development near Colwood and implementation of full scale home automation systems.

Patriot Electric is a familyowned business located at 569A Hillside Avenue, has a staff of 21 (including the administrative team) and operates a small fleet of service and support vehicles.

“Looking at our workload I’d have to say that we’re probably 40 per cent residential, 30 per cent commercial, 20 per cent service and property management and 10 per cent is our restoration and renovation business,” Moss explained.

Over the past decade and a half Patriot Electric has worked for many of the region’s top developers. His skills and experience are so respected locally he has seen his firm selected as the lead electrical contractor for the

extensive Royal Bay project, a residential community being constructed in the Colwood area over the next 10 years. “It will involve 2,300 homes and multiple townhomes, duplexes and commercial elements so this is a phenomenal opportunity for us,” he said.

“We’ve already started on 33 homes and 97 different townhomes in the project over the next year so we could be part of this incredible project for the next decade. This is by far the biggest thing I’ve taken on in my life so it’s very exciting. We’re basically the go to electrician for the project, which is a great opportunity.”

To learn more, visit the company’s website at: www.patriot­ electric.ca

Our Congratulations to FLOFORM, from a Premier Cambria Dealer

COWICHANWOODWORK.COM

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NOVEMBER 2016

CUSTOM COUNTER TOP FABRICATOR SPECIALIZES IN QUARTZ PRODUCTS “It’s just a very exciting FLOFORM: Industry Leader In Kitchen & Bath Counters For More Than 50 Years

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ICTORIA – For many the kitchen is the heart of the home. It’s a place of creativity where meals are prepared, it’s a place of warmth where the family gathers to share stories and ideas and it’s a place of delight where memories are made and cherished. For more than half a century FLOFORM has made that special place as functional and as beautiful as it can be.

Looking toward its next 50 years FLOFORM is expanding on that legacy of success by offering new products for its expanding North American client base.

FLOFORM are specialists in the fabrication and installation of custom made quartz countertops primarily in kitchens and bathrooms. Founded in Winnipeg, Manitoba in 1961 by brothers Harry, Frank and John Dyck, the company has expanded over the years to include 13 branch locations across Western Canada and into the United States. While a fixture in Victoria for years, the opening of its new and expanded Capital Region showroom this year has dramatically expanded its South Island presence.

“Our footprint extends into the US with Washington State (the company operates in Seattle and in Spokane) and in Portland, Oregon. By the end of this year we’ll be adding locations in Boise, Idaho and in Salt Lake City, Utah so we’re definitely in a growth phase,” explained Derek MacDonald, the company’s Marketing

time for the company and I’m looking forward to what the future has in store.”

DEREK MACDONALD MARKETING MANAGER, FLOFORM

Manager.

“Basically we do one thing and we do it well, which is kitchen and bathroom countertops. Over the past few years we’ve expanded our product base with the addition of countertop-related items including sinks and faucets (in partnership with Kohler) and backsplashes in partnership with Ames Tile & Stone.”

FLOFORM has had a showroom in Victoria since spring 2010, but recently transitioned into a new and much more expansive showroom and warehouse facility at 201-620 Finlayson Street. The strength of the FLOFORM business model is its ability to take a project from concept right through to final installation. Not merely the fabricator of the custom countertops, the company offers a full service that goes from the initial planning stage, through measurement and design and right through to installation by a FLOFORM trained and authorized installer.

The countertops produced by FLOFORM are manufactured primarily from Cambria Quartz, Formica Laminate and Corian Solid Surface materials, ensuring the finest in quality and the widest range of colours and designs. “We will fabricate to the customer’s

FLOFORM’s quartz counter tops come in a wide variety of colors, thicknesses and styles specifications, install the product and provide any after service care required,” MacDonald explained.

FLOFORM Victoria provides services and products for clients all across Vancouver Island, with its team of salespersons and certified templaters and installers.

“We have designated sales reps all across the Island as well as approved installers,” outlined Derek Ballman, the Branch Manager of the Victoria operation.

To provide material for FLOFORM’s 13 branch locations the company operates five different production facilities to fabricate the finished product – dramatically shortening the wait time between the order and installation of the counters. The company operates a pair of laminate manufacturing facilities, one in Winnipeg with another in Abbottsford, as well as three premium surface manufacturing facilities in Saskatoon, Edmonton and Seattle.

SEE FLOFORM | PAGE 34

Specially authorized installers are used to install the custom designed and produced FLOFORM products

Congratulations We are proud to continue our successful partnership with FLOFORM and wish Derek and his team great success with your new showroom.

Using quality quartz products FLOFORM specializes in bathroom and kitchen counter tops

#206 3400 Douglas Street Victoria, BC V8Z 3L5 M-F 8am- 4:30pm, Sat 9am-4pm Phone: (250) 380-1570 pdandrea@emcoltd.com

FLOFORM 508 Herald Street Victoria, B.C. V8W 1S6 Phone: 778-265-0700 info@jamesriverkitchens.com www.jamesriverkitchens.com

34

NOVEMBER 2016

FLOFORM CONTINUED FROM PAGE 33

“Corporately, we have production capacity of 205 premium surface and 144 laminate countertops per day through over 250,000 sq ft of manufacturing facilities. We’ve obtained both Lean Process and Core Safety Certifications,” MacDonald explained.

FLOFOR M recently made a choice to no longer fabricate granite surfaces. “While we once did work with granite, we made a decision to use quartz as our exclusive hard surface as the product is much more user friendly.

Quartz is naturally non-porous so it doesn’t require sealing or chemicals the way granite does.

And with over 130 design options, you can get any kind of look you want with quartz,” he said.

FLOFORM has more than 650 employees within its 13 branches and various production facilities while the Victoria office has a staff count of about 25. “With the sales reps and installers we have about 25 people on the Island, including those based up Island in Nanaimo and Courtenay,” Ballman explained.

In operation for 55 years FLOFORM has lived through a lot of changes in the countertop industry. “We’re certainly not a fly by night operation, we’re here to stay. Many people don’t realize just how big a company we are or how long we’ve been in business, I think it sometimes surprises people,” MacDonald stated.

FLOFORM maintains an exclusive relationship with the Cambria brand for its quartz products. “In terms of quartz vs granite there are a number of advantages of using quartz like easier maintenance, more durability, a food safe surface, etc. But Cambria specifically is the only North American quartz manufacturer, based in Minneapolis, Minnesota.

Cambria offers the largest design palette of any quartz manufacturer with more than 130 design options. Those two key factors make them a really attractive product for homeowners,” MacDonald said.

“It’s a great opportunity for us to be the exclusive fabricator for

A range of laminate materials are custom built at FLOFORM’s own laminate fabricating facility the Cambria brand in BC, an exclusivity we only just acquired in January of this year. Prior to January we shared a dual market as another company could also sell Cambria products but that business relationship has now changed.”

Just as the Cambria quartz line has a broad palette of colours and designs FLOFORM itself markets its products to an equally diverse client base, from individual customers to major builders and developers.

“We do deal directly with homeowners, specifically through our in-home service. We offer free in-home consultations working directly with our customers,” Ballman said.

“We also offer products through our extensive network of kitchen and bath dealers, millworkers, interior designers and contractors.

There are a number of different ways we get our product to the end users.”

While the quartz countertop products produced by FLOFORM are often used in the residential market, the company’s materials are regularly used in commercial projects as well, but typically through a contractor or developer.

FLOFORM products were used in the Royal Jubilee Hospital upgrade, as part of the renovation work recently completed at the new sports facility located at the University of Victoria (UVic) and in multi-family residential complexes such as high rise developments.

“With the building boom currently underway, especially in the Victoria area, we’re seeing much more commercial work now than we have in the past. It also seems to tie in with the 10 year cycle for commercial buildings, where older buildings need to be upgraded every decade or so, as a result we’re doing much more commercial work than we have in the past,” Ballman said.

“Until recent times I’d probably peg the ratio of residential to commercial work at about 80 / 20, with residential taking up the largest share. Today it’s probably closer to 60 / 40 with residential still the larger portion.”

The company’s new Victoria branch offers an expanded showroom (about 2,800 square feet) and more warehouse and administrative space than its previous location. The new Victoria branch opened for business in April, and

We are a proud partner of FLOFORM. We are a proud Congratulations on partner of FLOFORM. Congratulations on your new showroom! your new showroom!

Congratulations & Best Wishes for continued success from your Friends at Mid Island Cabinets!

Parksville 250.954.1789

www.midislandcabinets.com

Nanaimo 250.585.2118

825 Viewfield Road, Victoria, BC

250.384.6091 www.macreno.com A contractor you can trust

FLOFORM counters can add an elegant touch to any home, such as this renovated farm house is FLOFORM’s newest outlet.

Firmly established in the west the company looks forward to opening its Idaho and Utah locations, but has no immediate plans to expand into additional markets beyond that.

“Further expansion really isn’t in the cards, at this point. Cambria, which is our main product supplier and our largest partner, has given us exclusivity in every market we’re currently in. We maintain a very robust dealer network in every one of our coverage areas. We are the exclusive fabricator and installer for Cambria products in those areas and at this point have no plans for expanding into any new areas,” MacDonald said.

Established, with new market areas to explore, and with exclusive rights to Cambria materials, FLOFORM looks forward

to a future that is as bright as its product line is diverse. “It’s just a very exciting time for the company and I’m looking forward to what the future has in store,” MacDonald said. “ We p a r t n e r w i t h i n d u stry-leading brands, companies like Kohler and Ames Tile to offer clients a package that will keep them happy for years to come.”

For Ballman, the new Victoria showroom better prepares the company to serve its growing island-wide client base. “It’s quite a beautiful showroom, being the most recent update in the company it allows us to show our product in a very nice way.

All of the staff are very excited to be in this new location, and excited about the potential the Island provides.”

To learn more visit the company’s website at: www.floform.com

35

NOVEMBER 2016

FURNITURE UPHOLSTERY AND FURNITURE STORE CELEBRATES OVER 60 YEARS IN BUSINESS Focusing on local, high quality materials, strong relationships with suppliers and providing clients with options is the secret to company’s longevity

Scott’s sons Robert and James operated the offshoot business, Greggs Marine Interiors, that caters to the cruise ship industry.

Today, Screech is proud to say his company’s products are still built the same as they were 25 years ago, made locally in its frame shop in Saanich and with the same quality material and guarantee.

“We build upholstered furniture for any specs,” said Screech.

“From seat frames that are 22 inches high to smaller units and furniture sized for hard-to-fit spaces.”

The options are huge, he added, when you factor in the hundreds of thousands of fabric swatches to choose from.

Although the years in business have served Screech, his employees and his customers well, he said a major challenge in the industry is the dwindling supply of skilled craftspeople and 1 eB upholsterers. ag p S– “We have staff Rd thatB1have been e Wa a agket a long time with the company pfor eB S– Bucilling IR d V t provide ic aR becaused awe aF good worklin aW et l cthe oW eB ck because a ing environment and g u R R c n y B i i C ll VI Fi c ed industr iniit Rd at is small enough business Co cl is muctionthat Wd Re l t o a » feelsCRlike a close family. jec nstr But try dic sone Rd pro the co s me n indu d t Co our workers an of is 72.” s l e o n i i i s t R I we en ject struc » er uv ne or wom in n He nadded the United ’that co pro e co f ds

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ICTORIA - Greggs Furniture builds furniture from the ground up and has been for more than 50 years.

Currently owned by View Royal mayor David Screech, it specializes in reupholstering, new upholstered furniture and custom orders.

Originally created by Greg Low, the business changed hands in the mid-1960’s when Murray Scott bought out the company.

Screech entered the picture as a young man of 22 working in the warehouse, unpacking and delivering furniture.

“I worked my way up in sales and then into management,” he said. In 1991 Scott’s niece began working at the store and as fate would have it met and ended up getting married. In 2000, Scott sold the furniture and reupholstering business to Screech while

David Screech has been at Greggs Furniture since he joined the warehouse crew at the age of 22 CREDIT:DAVID SCREECH

“We build upholstered furniture for any specs, from seat frames that are 22 inches high to smaller units and furniture sized for hard-to-fit spaces.”

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pool of skilled workers being replenished.”

Not limited to home furnishings, Greggs also creates speciality products for the commercial industry, including hotels, offices and restaurants, all in its 5,000 sq. ft. warehouse. While there, customers are welcome to watch their unique piece of furniture come together and test it for comfort and size.

Greggs Furniture is at 2333 Government Street in Victoria www.greggsfurniture.com

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Kingdom and Europe, upholstery is still a valued trade so the company’s only option may be to bring people from overseas.

Although looking at recruiting trades from other countries may be the chosen option, it isn’t an easy one. Screech said the company has tried before, but the regulations and hoops that have to be jumped through are time consuming.

“A lot of trade jobs go offshore, ma k i ng low cost d isposable products. We’re not seeing that

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MARKETING-SEO

- GEEKSONTHEBEACH.CA

36

NOVEMBER 2016

ISLAND OFFICE OUTFITTERS REBRANDS AND EXPANDS INTO ECOMMERCE “Interest rates jumped Strategies change in a highly competitive market to meet current consumer demands and sustainable office environments

V

ICTORIA - Monk Office is evolving. It’s taking its 65-year knowledge of the Island’s business needs and is rebranding, expanding and creating a stronger island and global presence.

“The vast majority of our business has been focused on serving our Island customers. But in the past months we have been working on a more robust online presence,” said Mark Breslauer, president and CEO. “We’re developing a broader range of services and products to compete effectively online.”

He added that Monk’s credo is to think and act locally and operate globally, and though the first part has been in play since the business first opened, reaching a broader market is an idea he said has been a few years in the making. “ We w a nte d o u r we b s ite, that’s being launched in the coming months, to tell the local Monk story while maintaining t he g loba l on l i ne shoppi n g

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from 6 per cent to 20 per cent, making it very difficult. The number of employees at Monk dropped from almost 100 to about 50.”

RON MCKENZIE PAST OWNER, MONK OFFICE

Ross Hill with Mark Breslauer and spouses CREDIT:MONK OFFICE

experience. Our digital presence will be on a simple and straightforward platform that aligns with a visit to one of our stores or a visit to a business by one our sales representatives or even a call to our Customer Experience centre based in Victoria.

A significant proportion of our sales mix currently comes from businesses across all sectors and increasingly they are transacting with us online, whether through a PC or mobile device.”

The new company look was launched in 2015 with a visible but clean look using bright blue and yellow on its delivery vehicles and the website. At the same time Monk also launched a new Technology Services Division.

“We are constantly managing the assortment, selection and services our clients want, m a k i n g s u re we ge t t h i n g s right. IT services was a natural evolution.”

It isn’t just Mon k that has cha nged over the yea rs; the

Monk’s new look is bright, clean and noticeable CREDIT:MONK OFFICE

types of offices have as well, with more home based businesses seeking solutions to their office space as well as in-transit workers looking for unique tools for their trades. He explained that as office functionality and use have changed, Monk has stayed on top of the shift. It’s a key to the long term success of the company.

“We are emerging as Office Outfitters,” he said, adding that Monk is trademarking the term to reflect the company’s developing perspective and vision.

“We coined the phrase because even though the greater percentage of our business today is still

in office supplies, we’re growing our offering in IT services, comprehensive office set-up, photo copiers, environmental solutions and business interior furnishings, to reflect the changing landscape.”

The company has a competitive advantage because of the strong infrastructure it has created across the Island. There are six stores in the Greater Victoria region and four from Duncan to Port Hardy. Team members provide a variety of services from designing office space to filling orders and distribution, and are domiciled as far as Port Hardy and every point in between.

“We distribute to every touch poi nt on the Isla nd,” he explained. “Feet on the street, we like to say, with a personal sales call to your business and shipping with in 24-hours.”

“It may sound cliché, but our people truly are our greatest asset throughout these 65 years,” said Jane Hill, marketing and development leader. “Across retail stores, the commercial sales team, administration, support and distribution – each team member plays a critical role in delivering an exceptional customer experience. We’re a team and we can’t succeed without one another in our mission to provide

Congratulations Monk Office on your 65th Anniversary!

What an outstanding achievement!

We’re proud to be your Business Technology Partner.

Wishing you continued success.

- Your friends at Konica Minolta Business Solutions (Canada) Ltd.

Past, Present and Future. Count on Konica Minolta for all your business needs.

Konica Minolta Business Solutions (Canada) Ltd. 5875 Explorer Drive, Mississauga, ON L4W 0E1 www.konicaminolta.ca

37

NOVEMBER 2016

James McKenzie purchased Monk Office in 1982 from his father Ron CREDIT:MONK OFFICE

Monk has rebranded and expanded to create a strong island and global presence CREDIT:MONK OFFICE

Recently completed Trillium Care Communities office featuring DIRTT and Herman Miller CREDIT:MONK OFFICE

amazing customer service.”

Originally created by Charlie Monk in 1951 with one retail store in downtown Victoria, its focus was on providing traditional office products and supplies.

In 1963 the business was purchased by Ron McKenzie who opened a second location on the corner of Fort and Blanshard.

The company continued to expand even though times were tough in the early 1980’s.

“Interest rates jumped from 6 per cent to 20 per cent, making it very difficult,” said McKenzie.

“The number of employees at Monk dropped from almost 100 to about 50.”

In 1982 James McKenzie acquired the company from his father and in 1988 he partnered with Ross Hill. Together they expanded the brand up and down the island. During the 1990’s Monk expanded its retail reach

to its existing stores up Island, with a Furniture Interiors showroom opening in 2010 at the Oak Street location. The same year it acquired an exclusive dealership with Konica Minolta for Vancouver Island.

Both Hill, who acted as the Chief Financial Officer, and McKenzie have recently retired with McKenzie passing the reins over to Breslauer in 2014 but still remaining majority owner and

Chair of the Monk Office Advisory Committee.

“Our strategy may be changing, the way we do business may be changing, but one thing that isn’t changing is our values and our commitment to each other and the community,” McKenzie emphasized.

“With growth in mind, Nanaimo is a key target area where ou r tea m members a re ver y act ive w it h t hei r accou nts.

Recently they outfitted the Nanaimo School District with its photocopiers. Retail expansion is also a topic on the table.”

Breslauer, was headhunted from Winnipeg, where he had worked most recently in a senior role with Princess Auto, a big box tools and equipment retailer.

He brings not only a a variety of experience in national roles, but also unique insight in the new direction Monk is taking with digital and in its expansion and new branding.

“My team and I ensure we live Monk’s core values and environmental issues are especially important.”

In a unique move, Monk lists, on the website, its water use ratings, waste reduction and carbon footprint numbers and the usage of natural gas, electricity, paper and fuel. It also created an Eco team to identify sustainability objectives and goals.

Pa r t of t he env i ron menta l stance it took included partnering with DIRTT Environmental Solutions, (Doi ng It Right This Time), a technology driven manufacturer of highly

customized interiors that uses a patented system of configuration and construction. Monk has two designers on staff who work on office interior layouts and designs and are trained in DIRTT’s proprietary 3D software.

The Monk-DIRTT proposition can deliver offices with healthier environments rapidly, three to four times faster than traditional construction,” said Gail Tyshynski, marketing representative for DIRTT on Vancouver Island.

For Breslauer, the system is one more piece in the evolution of Monk and its drive toward introducing office solutions that are in demand. Staying ahead of the trends and keeping an eye on the market is why Monk has survived in a highly competitive industry that and creating strategic partnerships with vendors across all lines of business.

It’s also why Monk has won several important awards over the years. In 2008 and 2009 it won the Canadian Office Products Association (COPA) Green Program of the Year, in 2010 a Community Leadership Award of Excellence from COPA. The Greater Victoria Chamber of Commerce Business Sustainability Award was given to Monk in both 2009 and 2012.

“We have also received recognition for our environmental initiatives, namely a CRD ECOStar Award for Waste Reduction in 2013 and the Waste Management Category in 2015.”

He was quick to add that Monk also won Business of the Year (Office Supply Category) from the Business Examiner each year from 2001 to 2006.

A f ter 65 yea rs, th is Isla nd grown business is continuing to move forward, adjusting to the consumer climate and trends and staying active in serving its community. Breslauer is excited about the tag line ‘Office Outfitters’, currently in the trademark process and with the meaning it carries for new and existing clients. He said it encompasses the service and product offerings of his company and will better represent the scope of its online presence.

Monk Office is at www.monk.ca

Congrats to our Partner, Monk Office Here’s to another 65 great years!

3M and 3M Science. Applied to Life. are trademarks of 3M. 3M and 3M Science. Applied to Life. are trademarks of 3M. Used under license in Canada.

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38 WHO IS SUING WHOM The contents of Who’s Suing Whom is provided by a third-party resource and is accurate according to public court documents. Some of these cases may have been resolved by publication date.

DEFENDANT 1053263 BC Ltd 307-240 Douglas St, Victoria, BC PLAINTIFF 0810187 BC Ltd CLAIM $21,716 DEFENDANT 968832 BC Ltd 301-830 Shamrock St, Victoria, BC PLAINTIFF Indian Food Market CLAIM $ 100,000 DEFENDANT Abracadabra Heating 4749 Lambeth Rd, Campbell River, BC PLAINTIFF Andrew Sheret Limited CLAIM $ 24,030 DEFENDANT Big O Tire Dealers (1978) Ltd 200-5611 Cooney Rd, Richmond, BC PLAINTIFF Whitehall Tire Ltd CLAIM $ 10,283

WHO IS SUING WHOM

NOVEMBER 2016

DEFENDANT

DEFENDANT

DEFENDANT

DEFENDANT

Big O Tire Distribution Centre Ltd 200-5611 Cooney Rd, Richmond, BC PLAINTIFF Whitehall Tire Ltd CLAIM $ 10,283

Fresh King Produce Inc PO Box 36092 Hill Crest Village RPO, Surrey, BC PLAINTIFF T Fresh Company CLAIM $ 84,414

Lakelse Air Ltd 200-4630 Lazelle Ave, Terrace, BC PLAINTIFF Pacific Component Services Ltd CLAIM $ 83,244

Rowrunners Roofing & Renos 16 View St, Nanaimo, BC PLAINTIFF Mcrae, Kelly Lee CLAIM $ 11,677

DEFENDANT Niko Projects 1702 Gerald St, Nanoose Bay, BC PLAINTIFF Nanaimo Precast Ltd CLAIM $ 16,573

DEFENDANT

DEFENDANT Blackline Marine Inc 22-2300 Canoe Cove Rd, Sidney, BC PLAINTIFF Madsen, Larry CLAIM $ 25,236 DEFENDANT Canoe Cove Marina Ltd 2300 Canoe Cove Rd, North Saanich, BC PLAINTIFF Madsen, Larry CLAIM $ 25,236 DEFENDANT Costa Verde Contracting Inc 1749 Adanac St, Victoria, BC PLAINTIFF Keys, Faye CLAIM $ 9,995 DEFENDANT Custom Safety 2010 Ltd 491 Dupplin Rd, Victoria, BC PLAINTIFF Jordhoy, Dennis CLAIM $ 24,907

DEFENDANT HTO Enterprises (1995) Ltd 204-655 Tyee Rd, Victoria, BC PLAINTIFF VF Outdoor Canada Co CLAIM $ 27,080 DEFENDANT IMAGE PRO EXTERIOR CONTRACTING CO 1032 NAKINI PL, Brentwood Bay, BC PLAINTIFF Brytar Contracting 2015 CLAIM $ 45,425 DEFENDANT JBS Precision Engines 6885B Mirah Rd, Saanichton, BC PLAINTIFF Hong, Warren CLAIM $ 25,176 DEFENDANT KM Auto Body 103-750 Enterprise Cres, Victoria, BC PLAINTIFF Morman, David Larry CLAIM $ 16,411

DEFENDANT Paul Davis Systems 1580B Willow St, Campbell River, BC PLAINTIFF Brickhouse Holdings Inc CLAIM $ 15,544 DEFENDANT PETES HOMEWORKS LTD 151N DOGWOOD ST, Campbell River, BC PLAINTIFF Brickhouse Holdings Inc CLAIM $ 6,199 DEFENDANT Rock Steady Restorations Ltd 201 Selby St, Nanaimo, BC PLAINTIFF Brickhouse Holdings Inc CLAIM $ 5,596

Sea Fun Enterprises Ltd 10855 Boas Rd, North Saanich, BC PLAINTIFF Old Victoria Properties Ltd CLAIM $ 132,309 DEFENDANT Treckwear 307-240 Douglas St, Victoria, BC PLAINTIFF 0810187 BC Ltd CLAIM $ 21,716 DEFENDANT Tweedy Creek Transport 7619 Island Hwy, Fanny Bay, BC PLAINTIFF Taurus Heavy Duty Ventures Ltd CLAIM $ 7,366 DEFENDANT Universal Estates BC Ltd 1683 Sanctuary Dr, Nanaimo, BC PLAINTIFF Horn, Brian Leslie CLAIM $ 25,216

MOVERS & SHAKERS

NOVEMBER 2016

Ken Lewis, President & CEO Seastar Chemicals was awarded Employee of the Year over 15 Employees

Toni Stansfield, Human Resources Manager, receives Employer of the Year award on behalf of Peninsula Co-op.

PHOTO CREDIT: NUTTYCAKE PHOTOGRAPHY

39

Sarah Hughes of Fresh View Events receives the Entrepreneur Spirit award at the Saanich Chamber Crystal Awards held at Butchart Gardens.

Josh Higgins (left) of the Business Examiner Victoria presents the Not-for-Profit Organization of the Year to Dave Friend of Growing Young Farmers Society, (right) Denny Warner, Executive Director of the Saanich Peninsula Chamber of Commerce

PHOTO CREDIT: NUTTYCAKE PHOTOGRAPHY

PHOTO CREDIT: NUTTYCAKE PHOTOGRAPHY

Bullying in construction The Saanich Peninsula Chamber of Commerce recently held their Crystal Awards for Business Excellence. The winners and categories are Bistro Suisse for Outstanding Customer Service, Level Ground Trading for Green Business, Growing Young Farmers for Not-for-profit, Bayshore Home Health for Contribution to the Community, Seastar Chemicals for Business of the Year over 16 employees, Coastal Heat Pumps in Business of the Year 1-15 employees, Fresh View Events for Entrepreneurial Spirit, Seaside Cabinetry for New Business, Peninsula Co-op for Employer of the Year and EMCS Industries for New Product or Service.

Andrew Wynn-Williams has been appointed as Divisional Vice President of Canadian Manufacturers and Exporters (CME)

BC Division. Andrew will begin the new role on October 17. Prior to joining CME, Andrew served as the Executive Director of the Greater Victoria Coalition to End Homelessness, and most recently as the Chief Operations Officer for Codename Entertainment.

It’s not part of the job

BC Ferries outgoing Chief Executive Officer Mike Corrigan announced he will move over to head the global ferry association Interferry.

Corrigan will be taking over from Darrel Bryan, formerly president and CEO of Victoria Clipper, who has been interim CEO of Interferry since April. Interferry represents more than 200 companies in the global ferry industry. Corrigan is stepping down from his role with BC Ferries when his contract ends in March.

SEE MOVERS & SHAKERS | PAGE 40

Bullying and harassment can take many forms. Know what to look for.

• Verbal aggression or insults • Harmful hazing or initiation practices • Vandalizing personal belongings • Spreading malicious rumours Help prevent workplace bullying and harassment. Find resources and view our video series at worksafebc.com/preventbullying.

MOVERS & SHAKERS

40

MOVERS & SHAKERS CONTINUED FROM PAGE 39

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The City of Langford recently launched their new luxury commuter bus which travels between Langford and downtown Victoria. The Langtoria Greenline bus is operated

by Wilson’s Transportation and has a capacity for 50 passengers. For a monthly fee of $115.50 or $15.75 for a day pass, riders are treated to comfortable seating, free coffee from the Fountain Diner, free WiFi and a free copy of the Times Colonist.

Hummingbird Green Village Ltd has opened a sales centre at 7586 Tetayut Road in Saanichton. Hummingbird Green Village is a 58 home affordable subdivision situated on the Saanich Peninsula.

Whole Foods Market celebrates the opening of their new location in Uptown Shopping Centre on November 2. This is the first Whole Foods Market on Vancouver Island and the twelfth store location in Canada.

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The Cineplex Odeon Theatre is getting its first upgrades in 20 years following an announcement by Cineplex Entertainment. The renovations will replace all of the theatres standard seating with reclining luxury seats.

The theatre will remain open during the renovations, as theatres will be renovated individually and reopened.

Renovations began in late October and will be completed by early next year.

The Cineplex Odeon Theatre is at 780 Yates Street.

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Royal LePage Coast Capital Realty congratulates their top producers for the month of September. From Oak Bay, the top producers are Tom Fraser, Cheryl Bejcar, Neil Bosdet, Saira Waters, Sarah West, Rich Hoogendoorn, Shaunna Jones, Rosemarie Colterman, Pat Meadows and Sharen Warde. From Sooke, the producers are Tammi and Jacob Dimock. Saanich top producers include James Liu, Todd Mahovlich, Justen Lalonde, Jackie Adkin, Dean Innes, Cal Faber, Mark McDougall, Bill Chudyk, Stacey English, Maurice Connor and David Stevens.

West Shore top producers include Mike Hartshorne, Janine Thomson and Justine Connor.

Victoria historian and writer Merna Forster is this year’s winner of the Governor General’s History Award

NOVEMBER 2016

for Popular Media. Forster was recognized for her work in popularizing Canadian history. Governor General David Johnston will present Forster with a medal and a $5,000 cash prize at a ceremony at Rideau Hall in Ottawa on November 28.

The University of Victoria (UVIC) announces the appointment of Dr. David Zussman to the Board of Governors. Zussman has held executive positions in academia, government and the not-for-profit sectors.

Additionally, Tracy Redies has been elected as chair of the Board of Governors for 2016-2017. Redies has been in the financial services industry for more than 25 years and is currently a director of BC Hydro.

Shares of Victoria-based pharmaceutical company Aurinia Pharmaceutical soared after the company announced positive results from clinical trials for its treatment of lupus nephritis with its drug voclosporin.

Aurinia’s share price closed up nearly 26 per cent at $5.10 US on the NASDAQ composite stock exchange, after over 30 million shares were traded.

Caorda Web Solutions, a local design, development and digital marketing agency has relocated to a new modern office at 3795 Carey Road Suite 401.

The Vancouver Island Better Business Bureau is presenting their annual Torch Awards on November 4 at the Union Club. The organization has singled out 56 finalists in 14 separate categories.

The Torch Awards celebrate a commitment to trust and ethics in the marketplace and exceptional customer service.

Flytographer has opened a 2,000 square foot office space at #304-560 Johnston Street. The Victoria-based business is an online marketplace connecting travellers to photographers around the world.

Flytographer’s 10 full-time staff connect vacationers with over 400 photographers in more than 200 cities around the world.

The Westin Bear Mountain Hotel has completed a major renovation that included redoing 72 suites and 156 rooms. The makeover was designed to bring a facelift to all rooms, with new furniture including desks, tables, chairs, lamps and pull-out sofa beds. Technology in rooms was also upgraded to include bedside USB charging

stations and new clock radios with charging ports.

Tsawwassen Mills outlet mall located near the Tsawwassen terminal has made an effort to lure customers from Victoria. A free, 42-passenger shuttle bus is in service to transport ferry passengers arriving at Tsawwassen terminal from Victoria and Nanaimo. Mall developer Ivanhoe Cambridge spent $600 million on the mall, which has 1.2-million square feet of retail space. Tenants of the new mall include Bass Pro Shops, with its own bowling alley, and West 49 with an instore skate-park.

The mall opened with 180 retailers and has room for an additional 20.

One Stop Furniture Shop is celebrating their 10th anniversary at 9819 Fifth Street in Sidney.

Two Greater Victoria authors were recognized for their literary talent at the 2016 Victoria Book Prize Awards Gala. Pauline Holdstock was named the winner of the 13th annual City of Victoria Butler Prize for her book “The Hunter and the Wild Girl”.

Dawn Green was named the winner of the 9th Annual Bolen Books Children’s Book Prize for “In the Swish”. The Victoria Book Prize Awards Gala was celebrated on October 12 at the Union Club.

Big Wheel Burger has expanded their business by opening a new location in Gateway Village at 703-711 Vernon Avenue.

Cook Street Liquor has launched Beer Mail, a service which sends local and other craft beers throughout BC for the cost of the beer and a $35 shipping charge.

Customers order boxes of a dozen 650-millilitre bottles containing six varieties of limited-quantity, hard-tosource beers. Boxes have been sent to destinations such as Campbell River, Fort St. John and the Okanagan.

V2V Vacations is running a contest that will have artists submit their work to be featured on the exterior of their 270-passenger catamaran. The company, which will be using the catamaran as a passenger ferry between Victoria’s Inner Harbour and Vancouver is accepting entries until October 31. All entries must be submitted via email to hello@v2vvacations.com. The final selection artist will be announced on November 14.

SEE MOVERS & SHAKERS | PAGE 41

MOVERS & SHAKERS

NOVEMBER 2016

MOVERS & SHAKERS

fire-fighting.

CONTINUED FROM PAGE 40

The Victoria Innovation, Advanced Technology and Entrepreneurship Council added new members to their board last month. The new board members are Scott Dewis of RaceRocks 3D Inc.; Colin How of How Creative; Mark Longo of Osler, Hoskin & Harcourt LLP; Owen Matthews of Wesley Clover; Rasool Rayani of RDL; Nicole Smith of Flytographer; and Brianna Wettlaufer of Stocksy United. The returning members are Jim Balcom, Redlen Technologies Inc.; Robert Cooper, PlusROI Online Marketing Inc.; Ho Kim, Protection 1; Bobbi Leach, RevenueWire Inc.; Alex Mendelev, TinyMob Games; Christina Seargeant, Workday; and Brad Williams, Helm Operations. Colin How has taken over as board chair from Ho Kim. Parc Modern Home has opened an expanded new home furnishings and accessories store at Uptown Shopping Centre next to the new Whole Foods market. Included in the new and improved space is a European style “shop in shop” concept store called “TYPE A”. This new in store shop features hand selected modern products to help organize your home and life. Parc Modern is carrying expanded furniture lines with a renewed focus on Canadian products wherever possible. The store has also expanded their hours to include Wednesday to Friday evenings and Sundays.

Oak Bay trust lawyer Donovan Water has received the 2016 Lifetime Achievement Award in London, England. The Society of Trusts and Estate Practitioners presents the award annually. The society recognized Waters for his contributions to the world of trust law throughout his career.

Saanich-based Viking Air has completed its acquisition of Bombardier’s amphibious aircraft program following an announced takeover earlier this year. Viking announced it had completed the transfer late last month, making it the new Original Equipment Manufacturer (OEM) for a fleet of 170 water bombers.

The transfer means Viking is the sole manufacturer of replacement parts and in-service product support for the aircraft. This will see them support the continued operation of CL-215, CL-215T and CL-415 plane models, which are typically used for

Royal Roads University is planning a major expansion by updating its Mews property and building a new 52,000-square-foot environmental science facility for an estimated $21.5-million. Plans call for the exterior of the 33,626-square-foot Mews to be renovated, and for an adjoining addition of 18,460 to be built. The university’s board of governors have approved the plan which expects the project to be completed in 2018.

For the second year in a row, Victoria has been named the best place to be a woman in Canada according to a study by the Canadian Centre for Policy Alternatives.

Tourism Vancouver Island announced their Board of Directors for 2016-2017.

Ian MacPhee of Prince of Whales Whale Watching and Abbeymoore Manor Bed and Breakfast Inn, was re-elected to the position of Board Chair. Serving the second year of a two-year term are Janet Clouston of Salt Spring Island Tourism and Janet Docherty of Merridale Ciderworks Corp.

Raymond Chan of RCA Consulting, Jenn Bogwald of MNP LLP, and Jim Owens of JTO Hospitality Group, Lara Greasley of Comox Valley Economic Development and Tourism, Andrew Jones of Kingfisher Wilderness Adventures and Cathy Whitcomb of Whiskey Landing Lodge, Lillian Hunt of U’Mista Cultural Centre and Aboriginal Tourism Association of BC, Dean Prentice of Painter’s Lodge and April Point Lodge and Arthur Wong of The Beach Club Resort have been re-appointed to the board for two-year terms.

One Tooth Active Wear is celebrating their 10th anniversary. One Tooth Active Wear is at 1006 Broad Street.

Vancouver Island InsuranceCentres has been renamed Waypoint Insurance.

Additionally, Waypoint has expanded off the island to include a new location in North Vancouver.

Fort Royal Pharmacy is celebrating their 5th anniversary at 1912 Richmond Road.

The City of Victoria has won the Small Business Roundtable’s Open for Business Award in recognition of their efforts to support the growth of

41

small businesses, create jobs and drive local economic growth. Victoria was recognized for creating a ‘Business Hub’ at city hall that streamlines business development, connects entrepreneurs and provides advice for businesses.

The fourth-annual awards ceremony was held during the Union of British Columbia Municipalities annual convention in the Parliament Buildings.

Live Young Medical is celebrating their 10th anniversary. As part of their celebration Live Young Medical has launched a holistic age management program called ‘Don’t Forget DESSERT’. The name “Dessert” is an acronym that refers to Diet, Exercise, Sleep and stress management. The Sidney-based clinic will offer services and products in each of these areas and will raise awareness of DESSERT this month among long-standing patients and newcomers.

Capitol 6 Cinemas will be reopening on November 4 as a luxury multiplex with six additional movie screens. The theatre was closed by Empire Company Ltd. in 2013 and has been undergoing renovations since June, including new carpeting, paint and installation of digital projectors and reclining luxury seats. US-based theatre operator Regency Theatres, began renovations at the multiplex shortly after leasing the theatre portion of the two-storey building at the corner of Yates and Blanshard streets.

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Victoria was among the top 10 cities in the world according the annual Conde Nast Traveler 2016 Readers’ Choice Awards survey.

Victoria came in seventh place tucked between Vancouver and Salzburg, Austria according to the poll.

Dockside Realty has opened a Sidney location to complement their branches on Pender and Saturna Islands. In addition to its real estate services, the new location has work from local artists on display. The new office is at 9713 A Second Street.

Porsche Centre Victoria and Campus Nissan have both received Clean Energy Vehicle for BC Green Star Awards from the New Car Dealers Association of BC (NCDA-BC) for selling more plug-in hybrids (PHEVs) and battery electric vehicles (BEVs) than any other dealership on Vancouver Island in 2015.

Relax. Thanks to our advice, it’s all covered. Really.

For your residential, commercial, or marine insurance needs come talk to us. in what’s covered.

OPINION

42

NOVEMBER 2016 A division of Invest Northwest Publishing Ltd. Head Office 200-3060 Cedar Hill Road, Victoria V8T 3J5 Ph: 1.250.204.7678 Fax: 1.250.642.2870 Toll free: 1.866.758.2684 Website: www.businessexaminer.ca

PUBLISHER/EDITOR | Lise MacDonald SALES | Josh Higgins – josh@businessexaminer.ca,

Joanne Iormetti – joanne@businessexaminer.ca WRITERS | Julia MacDonald, Beth Hendry-Yim, John MacDonald, David Holmes, Kristin Van Vloten WEBSITE | John MacDonald

IT’S NOT RIGHT VERSUS LEFT ECONOMICS; IT’S RIGHT VERSUS WRONG

MARK MACDONALD

I

t would be difficult to trace exactly back to the poi nt where someone decided to transform the terms “right and wrong” into “right and left”.

W henever it was, a nd by whomever, it was a fundamental shift that paved the way to many of the major discussions and controversies we deal with today.

We know that there are differences of opinion, and there are plenty of areas where decisions made aren’t necessarily right or wrong. It’s what people want. But that didn’t stop the pronouncement from becoming a launching pad for moral relativism – a topic that isn’t best suited for the pages of a business publication.

It became a major political tool, positioning “the right” and “the left” on equal-but-opposite footing, one that politicians and parties manipulate to

their advantage. As we observe North A merica n democracy evolve – or devolve – intelligent discussion of issues is reduced to the point where victory goes to the side that shouts the loudest and longest, about almost any topic.

Truth? That’s been cast to the wayside, in favour of tactics summarized by the line: “if a lie is repeated often enough, it becomes the truth.” introduced by Joseph Goebbels, the infamous Nazi Minister of Propaganda during World War II. Thus we are inundated with profou nd ly i ncor re c t, w i ld declarations that have no basis in fact, but resonate– simply because they’re repeated over and over. T hey make lasting impressions that people cling to as if they are in fact, correct.

It’s fascinating to watch, in politics, at least.

When it comes to economics, however, the placing of “right” and “left” on what appears to be equal footing holds dire consequences for a ny economy.

Without debating the merits/ demerits of Milton Friedman and John May nard Key nes, there are some un-debatable truths that affect how we conduct business.

I have long appreciated the work of the Fraser Institute, and Business Examiner has published op-eds from the highly

respected economic think tank for many, many years. The Institute provides well thought out view points on a number of topics, a nd a re worthy of consideration. They do their homework.

T hose who don’t subscribe to their conclusions and recommendations try to paint the Fraser Institute as “conservative”, or “right w i ng” as i f they’re a political entity – when in reality, they are right, as in “correct”. It is not a political organization. If certain politicians subscribe to their train of thought and sound similar, t h at’s t hei r decision. But it doesn’t politicize the work of the Institute.

On the other hand, the Canadian Cent re for Polic y A l t e r n a t i v e s cropp e d up a couple of decades ago, trying to position itsel f as a n economic entity from the left. It is commonly known as an NDP think-tank. It’s policies and statements reek of pol itica l expediency and ideology, and appears to exist solely for the pu r pose of cou nteri ng positions developed by the Fraser Institute.

Charles Dickens summed up economics rather succinctly when he stated: “A nnual income 20 pounds, annual exp e n d i t u r e 1 9 [ p o u n d s] 1 9 [shillings] and 6 [pence], result

happiness. Annual income 20 pounds, annual expenditure 20 pounds ought and 6, result misery.”

That’s something any businessperson understands quite well.

I n rega rds to ta xation, the “left” believes that more taxation benefits the government, allowing the government to redistribute wealth as they see fit.

Right wing economic thinkers k now t h at less ta x at ion provides incentives for entrepreneurs and investors to take steps forward and take risks in order to get ahead, in hopes of rewards – or profits. They try to provide an environment where individuals and corporations are encouraged to start companies and as a result, jobs are created.

Left wing economics is incorrect th i n k i ng. It doesn’t work. It’s not “left”, as in, equal to “right”. It is wrong.

They aren’t difficult to identify. They over-tax, over-regulate and redistribute wealth.

Just watch what’s happening in Alberta, where the economy is crumbling.

The NDP can’t seem to help itself whenever it obtains power.

It’s as if they are collectively stuck in Marxist ideology. Or perhaps their union roots and backers compel them to punish and “pay back” business, which

represents, in their minds, former bosses a nd ow ners that d id n’t p ay t h em wh at t h e y thought they were worth.

They refuse to acknowledge that the people who start businesses are the very ones that create the jobs that the economy needs to survive and thrive.

Left wing economic theorists fails to realize this fact: That if government taxation becomes too onerous, investments are c u t b a c k a n d /o r c u r t a i l e d completely.

It’s not that businesses don’t i nve s t or re-i nve s t i n N DP jurisdictions for political reasons – just to show the NDP their economic ideas are wrong.

It’s that there aren’t opportunities to put hard-earned capital at risk in hopes of reasonable reward.

That’s what happens in “Robin Hood Economics” – where governments take from the socalled rich and redistribute that wealth. We had that in BC in the 1990’s.

Yes, ta xes are necessary in our economy, to run government, maintain and build infrastructure and public services, and look after those who cannot look after themselves.

But when the people in charge of setting tax levels and regulations have punitive ideological mindsets, everyone pays. That’s not “left”. That’s just wrong.

BC PROVINCIAL SCHOOL TAX: PROVINCE FAILING SMALL BUSINESSES

CFIB AARON AERTS

B

usi nesses i n 20 la rgest municipalities pay over t h ree t i mes more t h a n residents.

T h e Ca n a d i a n Fe d e rat i o n o f I n d e p e n d e n t B u s ine ss (CF I B) rele a se d a new re p or t on t h e p rop e r t y t a x system in BC, focusing on the

provincially-controlled school tax. The report, “BC’s Provincial School Tax: Province Failing Small Business”, provides a decade-long review of school tax rates in 161 municipalities across BC, with a particular focus on the 20 largest cities.

The school property tax levy is charged by the province on all properties. The tax rate is the same across the province for all businesses. For residents, the rate is variable based on the total number of residences and assessed property values. The report illustrates a disproportionate amount of the tax bill is placed on BC business, particularly in municipalities with high real estate values.

The report analyzes the disparity between what resident i a l a n d b u s i n e s s p rop e r t y owners pay in school property t a x ( ba se d on t he sa me a ssessed value of property) for

161 municipalities. The ratio between the commercial and residential school tax rates is known as the “school tax gap” and is an indicator of tax fairness (not ta x levels). For instance, a tax gap of 3.0 means a commercial property owner pays th ree ti mes the school taxes of a residential property owner.

The findings show entrepreneurs in the 20 largest cities (population over 50,000) across BC pay over three times more than residents (3.19 times; see table below for details). Province wide, the average is 2.47.

Some of the worst tax gaps are in the most populous cities, like Vancouver (4.40). For illustration what this means in dollar terms, a resident of Vancouver paid $2,020 in school property taxes in 2015, while a business paid $8,891 (based on Vancouver’s 2015 average proper ty

value).

“CFIB has long tracked the inequity in municipal property ta xes. However, th is repor t shows the problem is just as bad in the provincial school tax system,” notes Aaron Aerts, BC Economist. “This report provides clear evidence businesses are on the hook for an unreasonable amount of the school tax bill. The provincial government needs to take a close look at how it sets tax rates, as the current system places an unfair burden on many small businesses.”

The analysis also looks at historical trends of the school tax gap for BC municipalities, and finds it has fluctuated considerably over the past 10 years. The largest 20 municipalities’ tax gap has fallen in recent years, dow n from a pea k of 3.73 i n 2007. However, it’s only slightly below where it was in 2005 (3.39). The school tax gap for all

BC municipalities was 2.47 in 2015, down from a high of 2.90 in 2007 and 2.60 in 2005.

“It is promising to see some progress towards a fairer school property tax system for small businesses. T hat being said, significant work remains, as some businesses continue to pay over three or four times more than residents on the same property value,” added Aerts.

In a recent CFIB survey, 61 per cent of busi ness ow ners ranked property taxes as the mo s t h a r m f u l t a x for t hei r op erat ion s. A s t h i s i s s u ch a negative form of ta xation, B r i t i s h C ol u m b i a n e e d s to emulate provinces like Alberta and Saskatchewan, where the school tax gap is much more equitable (roughly 1.5 and 1.65 respectively).

Aaron Aerts is a BC CFIB economist.

SUBCRIPTIONS | $45 PER YEAR (12 ISSUES), $80 FOR 2 YEARS (24 ISSUES), SUBSCRIBE ONLINE: WWW.BUSINESSEXAMINER.NET. DISTRIBUTION: FOURTH WEEK OF EACH MONTH VIA CANADA POST AD MAIL. The publisher accepts no responsibility for unsolicited submissions. The views and opinions expressed in this publication are not necessarily those of the publisher. Produced and published in British Columbia. All contents copyright Business Examiner Victoria, 2016. Canadian Publications Mail Acct.: 40069240

LAW

NOVEMBER 2016

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2016 ANNUAL MEETING OF THE INTELLECTUAL PROPERTY INSTITUTE OF CANADA (IPIC) However, the presentation

LAW

of “Futurist” Jeremy

Futurist presentation of interest

de Beer was of general

O

ne can gain an understanding of issues that the profession is wrestling with by reviewing the titles of the presentations from the 2016 I PIC a n nu a l me et i n g.

Continuing Professional Development: “The Skill Set of the IP Practitioner of the Future – Where will IP be in 20 years?”

Trademarks: “Trademarks in Metatags and Key words – A summary of the Current State of the Law in Canada as Contrasted with the U.S. and Europe”, “Brand Boot Camp”, “Best Practices before the Trademark Office”. Patent Issues: “Patent Issues that Keep In-House Counsel Up at Night”, “Patentability: Dealing with Challenges in IT and Life Sciences”, “Best Practices before the Patent Office”. Online Issues: “Managing Online Content: Tips, Traps, and Tariffs for IP Practitioners”. Rights Issues: “Publicity R ig hts: Gu idel i nes for Giving Clients Practical Risk Assessments”. Litigation Issues: “Remed ies – Q u ick Resu lts

application and may be useful to the reader

Michael Cooper and Doug Thompson of ThompsonCooper LLP in Trademark Cases: Myth or Reality”, “Top IP Cases of the Year”, “Appellate Advocacy in Specialized Area of the Law”.

Many of the above issues I deal with on a regular basis and have written articles about over the past year. However, the presentation of “Futurist” Jeremy de Beer was of general application and may be useful to the reader. Mr. de Beer described an approach to predicting the future using a “grid”. He creates this grid by placing a first line that represents a trend that one can see today, such as automation (self driving cars, smart

homes with remotely controlled appliances).

One end of the line represents the present and the other end of the line represents the future, if the trend continues. He then places a second line crossing the first line at 90 degrees to create his “grid” having four qu ad ra nts. T he second l i ne represents a second trend that one can see today, such as the increasing capability of smart phones. Again, one end of the line represents the present and the other end of the line represents the future, if the trend continues.

A first quadrant will predict what happens if neither trend continues, a second quadrant will predict what happens if the first trend continues and the second does not progress, a third quadrant will predict what happens i f the second trend continues and the second trend does not prog ress, a fou r t h quadrant will predict what happens if both trends progress.

Mr. de Beer indicates when you extrapolate what may happen some of your “predictions” (especially in the fourth quadrant) should appear to be ridiculous.

I f t h i s d o e s not o c c u r, you are not pushing the trend far enough. Self driving cars and everyone carrying miniature computers that connect to the internet would have sounded ridiculous 20 years ago. It is not viewed as being ridiculous today.

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