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Development Innovator Awarded Lifetime Achievement Award


INDEX News Update


Esquimalt 4 Greater Victoria


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Philco Construction was the recent winner of a 2017 CARE Award


Gordon Denford Was Honoured By The Victoria Residential Builders Association BY DAVID HOLMES


ICTORIA – A visionary, a pioneer in the development of affordable housing opportunities and a leader in the retirement living experience, Gordon Denford was presented September 29 with a Lifetime Achievement CARE (Construction Achievements and Renovations of Excellence) Award by the Victoria Residential Builders Association (VRBA) – the latest accolade for a career spanning more than 60 years. “We’ve been very active in the construction and the development market since I first came to Victoria in 1953, so it was really nice to be recognized in this way,” Denford said.

The founder of both Berwick Retirement Communities, a network of six distinctive retirement communities located across Vancouver Island and beyond and of Denford Construction Management Ltd., Denford has been at the forefront of the regional construction industry for decades. The seventh Berwick community is currently under construction in Qualicum Beach. The CARE award was presented in part to honour the recipient’s industry vision and for the successful development of his outstanding network of retirement communities. “We built our first Berwick Retirement Community in 1989, and every one we’ve SEE GORDON DENFORD |  PAGE 27

Gordon Denford, founder of Denford Construction Management recently received a lifetime achievement award

Brentwood Bay Resort & Spa Named Canada’s 7th Best Resort By Condé Nast Traveler Readers 300,000 Condé Nast Traveler Readers Cast Votes In The 2017 Traveler Reader’s Choice Awards


ICTORIA— When Condé Nast Traveler published its list of 2017’s Traveler Reader’s Choice Award winners, a small, boutique resort in Saanich, Vancouver Island, took 7 th place for best resort in Canada. Traveler has a readership of 3.5 million and the awards were based on 300,000 votes. It’s no stretch to say that the Traveler Reader’s Choice Awards take the

pulse of the hospitality industry’s customers. For Natasha Richardson, Brentwood Bay Resort & Spa’s General Manager, the honour was confirmation that Brentwood is on the right track when it comes to its staff management. “This award reflects the direct feedback of our guests,” she explains, “and most of our feedback is about our staff.”

“Our guests consistently say that, no matter what the touchpoint is, they experience staff as happy, helpful, and engaged.” So what’s Brentwood Bay Resort & Spa’s secret to staff performance so impressive it could give them an edge in such a prestigious competition? Richardson credits the hotel’s human resources and talent management program, which is among

the “most progressive in North America.” The key, says Richardson, is that Brentwood’s staff aren’t loaded up with rules, scripts, and strict protocols for customer service. Rather, Brentwood’s human resources program helps them to become more self-aware individuals with higher self-esteem. SEE BRENTWOOD BAY |  PAGE 24


2 BC Cannabis Regulation Committee Underway in British Columbia A joint provincial-local government committee that will consider policies related to cannabis legalization and regulation in British Columbia has recently been formed. Minister of Public Safety and Solicitor General Mike Farnworth announced the creation of the Joint Provincial-Local G over n ment Com m ittee on Cannabis Regulation (JCCR) at the Union of BC Municipalities  (U BCM) convent ion i n September. “It goes without saying that local government will be on the frontline and instrumental in the delivery of new policies and laws associated with the legalization of non-medical cannabis in British Columbia,” Farnworth said. UBCM has appointed 12 representatives to the JCCR drawn from elected officials, staff specializing in planning, building inspection, bylaw enforcement or public safety, and senior staff. Provincial representatives are provided through the Ministry of Public Safety and Solicitor General. The first meeting of the JCCR will take place on Friday,

Oct. 20. “Local governments welcome the opportunity to work with the Province as it develops a framework for cannabis legali z at ion i n B C,” sa id Wendy Booth, president, Union of BC Municipalities. “There are a lot of details to be considered in a short period of time. We want to ensure that the resulting policies are practical and workable for communities in British Columbia, and leave room for local decision-making.” The joint committee includes member of the BC Government Legalization and Regulation Secretariat and the following members: Wendy Booth, director, Regional District of East Kootenay; Kerry Jang, councillor, City of Vancouver; Maya Tait, mayor, District of Sooke; Brian Frenkel, councillor, Dist r i ct o f Va n d e rh o o f ; C h r i s Coates, clerk, City of Victoria; Kevin Cormack, chief administrative officer, City of Nelson; Kathryn Holm,  ch ief licence inspector, City of Vancouver; Dave Jones, business license inspector, City of Kamloops; Peter Monteith, chief administrative officer, City of Chilliwack; Terry Waterhouse, director of public safety, City of Surrey; Ian Wells, general manager, planning and development,  City of Prince George;  a nd Gary MacIsaac, executive director, Union of BC Municipalities.


VICTORIA Ogden Point Breakwater Receives $350K Heritage Grant A matching grant of $350,000 from the Department of Canadian Heritage will help the Greater Victoria Harbour Authority (GHVA) mark the 100th anniversary of the Ogden Point breakwater in style. The grant was especially taken as good news, since it came just in time for the weekend celebration of the centenary, held on the morning of Saturday, September 23 at Ogden Point. “We are very appreciative of this contribution from Canadian Heritage,” says GVHA CEO Ian Robertson. “This is a wonderful way to mark both Canada’s 150th, and the breakwater’s 100th, and will allow us to enhance this iconic structure.” Plans for the breakwater began after the Panama Canal opened in 1913, and the last of more than 10,000 g ra n ite blocks, each weighing up to 15 tons, was placed on the structure in 1917. It was designed to protect the piers at Ogden Point, to allow for safer loading and offloading of goods from international shipping without having to navigate through treacherous waters off Shoal Point. The breakwater was built so

solidly that in 100 years it’s only needed very minor repairs. In 2013, GVHA installed handrails, which made it much safer for walking and sightseeing, and in 2015 Songhees and Esquimalt artists finished the most recent phase of the painting that makes up the Unity Wall murals, Na’Tsa’Maht. With matching funding from Canadian Heritage, GVHA will design and implement an enhancement to the existing structure, a project that may include work by Esquimalt and Songhees artisans and carvers, interpretive panels, and viewing platforms and benches. Draft designs for the project have not yet been finalized, but will be shared with the public as the project advances.

VICTORIA Victoria Real Estate Market Changes Tempo for Autumn A total of 640 properties sold in the Victoria Real Estate Board region this September, 18.1 per cent fewer than the 781 properties sold in September last year. “We can certainly feel the difference in the current market when we compare to last year’s record breaking numbers. Last year the pace of the market was intense, there was a lot of pressure on pricing and demand,” notes Victoria Real Estate Board

President Ara Balabanian. “Now the tempo of the market is trending slowly – very slowly – towards more balanced conditions. Recently we’ve seen overall price increases level out, which can indicate slightly less demand, and inventory is building.” There were 1,976 active listings for sale on the Victoria Real Estate Board Multiple Listing Service at the end of September 2017, an increase of 3.1 per cent compared to the month of August and 4.1 per cent fewer than the 2,061 active listings for sale at the end of September 2016. The Multiple Listing Service Home Price Index benchmark value for a single family home in the Victoria Core in September 2016 was $742,200. The benchmark value for the same home in September 2017 has increased by 10.9 per cent to $823,100. “Simply because we’ve seen sales drop from last year is not dire or unexpected news for our local real estate market.” adds President Balabanian. “The ten year average for sales in September is 573 properties and the month exceeded that average by more than ten per cent, which indicates we’re still in an active market. And of course there are neighbourhoods that are still tracking up in terms of value from last year. It’s for reasons like these that now more than ever it makes SEE NEWS UPDATE |  PAGE 3

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sense to seek the assistance of a local Realtor to sell or buy your home.”


Condo Complex planned for Langford Area


Netflix Launches Netflix Canada

BC’s Export Navigator Program Extended The Province is helping more small business owners and entrepreneurs develop export capacity and gain access to new markets by extending the Export Navigator pilot project for another six months. The project introduced specially trained export advisors in areas across British Columbia to assist businesses in bringing their products and services to international market. The specially trained advisors offer personalized support at every stage of the export process, including visiting and touring businesses to best understand their needs. Export advisors provided by the program help BC businesses identify and validate new market opportunities, determine export readiness and develop comprehensive market entry strategies. The advisors are also there to assist in navigating the many services available to clients and providing streamlined referrals to federal and provincial programs. BC’s agri-foods and manufacturing sectors in particular are benefiting from the pilot. So far, 36 agri-foods businesses and 21 manufacturing businesses are participating in the pilot, making up more than half of the participants across all regions. The Export Navigator pilot was developed by the provincial government in partnership with Small Business BC, federally funded Community Futures offices and the Comox Valley Economic Development Society. The pilot supports the Province’s commitment to building a strong, sustainable economy that works for everyone by growing regional-economic development and helping small businesses export their goods and services. Export Navigator is available in the following six BC regions: Cariboo, Central Vancouver Island, Comox Valley, Kootenay Boundary, North Okanagan and the Pacific Northwest. To date, more than 100 BC businesses have benefited from the Export Navigator pilot. The majority of participating businesses represent the agri-foods sector, followed

The Minister of Canadian Heritage and Netflix recently announced an agreement that will see the company create Netflix Canada. The new entity is a first of its kind production company for Netflix outside of the United States, and will see Netflix invest a minimum of $500-million in original productions in Canada over the next five years. Concluded under the Investment Canada Act, the agreement attests to Canada’s creative talent and its strong track record in creating films and television shows that stand out, both at home and abroad. The agreement also reflects Netflix’s commitment to being a meaningful partner in supporting Canadian creators, producers and the Canadian creative expression. The agreement includes, among others, the following undertakings by Netflix: Establishing a permanent, multi-purpose film and television production presence here in Canada, the first time that the company has done so outside the United States. Investing at least $500-million over the next five years in original productions in Canada that will be distributed across Netflix’s global platform. As part of this investment, Netflix will continue to work with Canadian producers, production houses, broadcasters, creators and other partners to produce original Canadian content in both English and French. Supporting Canadian French-language content on the Netflix platform through a market development strategy for Canada. Centered on a $25-million investment, this strategy will include “pitch days” for producers, recruitment events and other promotional and market development activities. Ensuring that Canadians and Netflix members around the world find Canadian films and television shows on the Netflix Service by highlighting and promoting those productions on its global platform. This first of its kind agreement shows that Canada’s creativity is a competitive advantage in the increasing global demand for high-quality film and television content.  Investments like this one ultimately give Canadian producers and creators more access to financing, business partners and ways to connect with global audiences.

Toronto-based Liberty Ridge Homes is beginning construction on the first of four phases on a massive condo complex in Langford this fall. T he project called “Aqua” is at the western edge of Langford Lake and will have 869-units once completed. The developer has already been working on a townhouse project in Kettle Valley in Langford. T he fi rst phase of the project w i l l see two condominium buildings with 460-units begin this fall. T he sales


centre is set to open in a week and offers units with a median price of $350,000. Langford has a population that is expected to grow to 42,000 by 2026, up from 18,840 in 2001. The region has seen 765 new housing units start through the end of September, up from 696 this time last year. This comes ahead of Victoria, which has seen 665 starts so far this year. The Langford area has had considerable success in attracting developers and establishing infrastructure needed for the growing community in recent years. Langford Mayor Stew Young has been a proponent of having a provincial ministry relocate to the area, expressed interest in having Amazon choose Langford as the location for their new Canadian home and worked with the Metchosin to rezone 250-acres as industrial land.

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Nominations Sought For Vancouver Island Business Excellence Awards Gala Event Organizers Searching For Nominations For Successful Companies To Nominate Ahead Of December 1 Deadline

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ICTOR I A – Organizers o f t h e 18 th Annual Vancouver Island Business Excellence Awards are looking forward to a large number of entries from awardworthy businesses this year as the December 1 nomination deadline is now around the corner on the calendar. “It’s been a good year for business on Vancouver Island, and we expect that to be reflected in the number and quality of the entries this year for the Gala, which will be held in Nanaimo on January 25,� notes Mark MacDonald of Business Examiner, which coordinates the event. “We write about businesses all the time and many of the success stories are well documented. But these awards seem to bring out new, exciting ventures that make our judges’ job a little





tougher as they decide who wins each award. Black Press is a Platinum Sponsor of the BE Awards this year, and RBC Royal Bank and Grant Thornton have been the event’s Gold Sponsors. Categories this year include: Agriculture, Automotive, Construction / D e v e l o p m e n t , E n t r epreneur, Forestry/Wood Products, Green, Health, Hospitality/Tourism, M a n u f a c t u re r, O c e a n Products, Professiona l (legal, accounting, insurance), Real Estate, Retail, Small Business (under 50

employees), Technology, Trades and Business of the Year (over 50 employees). “ E a c h y e a r, i t seems that the nominations are nearly evenly split between companies south of t he M a l a h at, a nd t hose f rom nor t h of the Malahat, and this year is no different,� says MacDonald. “T hat’s not surprising, as the population of both areas are very close, but it also shows the strength of the economy on Vancouver Island is spread out. The nomination deadline is December 1 this year, and companies can self-nominate. There is no charge to participate. Nomination forms can be downloaded at www.businessexaminer. ca/events. For more information on the event contact MacDonald at 1-866-758-2684 ext. 120 or email:



Armour. Ken is an Executive Director with the Ministry of Finance, and brings a wealth of experience working on economic development and public policy. Past President Bill Lang is staying on with the board and will be continuing to share his wisdom and experience of his past seven years as President. The Secretary is Meghan Major, who is the branch manager of the Esquimalt Royal Bank. T rea su rer Willow Thompson will continue in that position. Helen Edley is a master at social media marketing and will be taking on the lead for communications. Ash Knightly is a serial entrepreneur who owns a m i x e d c o m m e rc i a l / residentia l bu i ld i ng i n Esquimalt. Stephanie Ritchie is Employee Benefits Analyst with Integrated Benefit

Solutions, and as a past business owner understands the needs of small business. RJ Senko is a government relations and communications specialist and a veteran of the Esquimalt board including a recent Vice President position. And last, but not least is Don Linge. Don is the principal of Donald Linge Personal Law Corp, and has spent many years on the Chamber’s board. This new board is energized and ready to provide Esquimalt businesses with a Chamber that makes a positive difference like never before. Come and check out the Esquimalt Chamber, follow them on Facebook and sign up for their newsletter to keep up to date! Chris Edly is president of the Esquimalt Chamber of Commerce.



Golf Club Wins Prestigious Tourism Vancouver Island Award Arbutus Ridge Golf Club: Winner Of The go2HR Employer of the Year Award


“Our team thrives on this responsibility and I am so proud of all of them.” RICHARD INGLE GENERAL MANAGER, ARBUTUS RIDGE GOLF CLUB

Arbutus Ridge’s Andy Hajer, Richard Ingle, and Mike Brown (l to r) receive their award from go2HR’s Arlene Keis Arbutus Ridge Golf Club was selected as the recipient of the 2017 Employer of the Year Award for the exceptional leadership and quality of workplace that it provides its employees. Arbutus Ridge is actively involved in community outreach through supporting local charities and donations, and survey results confirm the positive corporate culture that is reflected in the organization. “We are fortunate to serve people from all over the world

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I N N O VAT + C& O L LCO-WORKING A B O R AT E + N E T W Ofrom R K OFFICE in Enumbers. Benefit working beside PRIVATE SPACE a formal storefront. There is strength There is strength in numbers. Benefit from working As with its Victoria area sibNOW AVAILABLE IN DUNCAN! like-minded professionals and other successful companies ling, the new Duncan centre like-minded professionals and successful network collaborate with. PRIVATE &and CO-WORKING OFFICE SPACE AVAILABLE IN THE com WES is strength in numbers! Benefi t other from working ( lo c ate d at 103-255 that I n g rayou m can There Street in the city’s downtown �� ��������������������������������������� that you can network and collaborate with. beside like-minded professionals and other core) offers its tenants much �� �������������������������������������� successful companies that you can network and �� ��������������������������������������� OPENIN more than accessible and modG �� ���������������������������������� ��������������������������� collaborate with. MAY 1 ern office space. In addition to �� �������������������������������������� standard furnishings, a�� ����������������������� typical OPENIN G •�� ���������������������������������� Flexible, furnished office solutions office rental package includes ��������������������������� MAY 1 reception services, regular of•�� ����������������������� Private mailbox rentals fice cleaning, shredding serviI N N O VAT E + C O L L A B O R AT E + N E T W O R K ces, access to meeting rooms •�� ��������������������������������������� Wi-fi and dedicated phone line and a lunch room, dedicated PRIVATE & CO-WORKING OFFICE SPACE AVAILABLE IN THE WEST SHORE ������������������������������������ phone lines, wifi Internet ac•�� �������������������������������������� Lunchroom / kitchen access There is strength in numbers. Benefit from working beside ����������������������������� cess, visual presentation op•�� ���������������������������������� Meeting space brainstorming, training and tions, mailbox rentalslike-minded and (as professionals and for other successful companies Dennie proudly states) fantastic ��������������������������� board meetings ������������������������������������ . that you can network and collaborate with. RD coffee. T R ����������������������������� FE •�� ����������������������� 9 to 5 reception, parcel pick-up and delivery “In Victoria, Coastal��Offices ��������������������������������������� IL W has proven to have been a very �� �������������������������������������� NOW OPENIN p osit ive ex p er ience ��for t he G ���������������������������������� ��������������������������� MIN people who work there. They A Y 1 DUNCAN! �� ����������������������� appreciate the amenities we provide, the advantageous location and the convenience of . E RD WAL a turn-key operation which has taken the hassle out of dealing with commercial leases and ������������������������������������ ������������������������������������ other issues,” Dennie said. “Now with our new����������������������������� offices ����������������������������� n e a r i n g c o m pl e t io n , w e’re looking forwa rd to bringing 778 265-3399 • that same level of service and #103 - 255 Ingram Street, Duncan, BC convenience to the Cowichan Valley. Drop by anytime!” PRIVATE & CO-WORKING OFFICE SPACE AVAILABLE IN THE WEST SHORE

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UNCAN – The convenient co-working space concept developed by Coastal Offices in the Victoria area has proven so successful, it’s now about to be duplicated at its newest location – this time in the Cowichan Valley. “Work is progressing quite wel l at ou r new lo c at ion i n Duncan and we should be ready to open in early November,” explained J. Ocean Dennie, the Office Manager at the Coastal Offices location in Colwood. “We will be offering almost 20 private offices of various sizes, a boardroom that anyone can rent out, as well as a slightly smaller co-working space than we have in our Colwood location.” Opening in the Victoria area nearly two years ago, the Coasta l Of f ices concept prov ides businesses with professional and affordable amenities. Private offices come with reception service, Internet and phone lines, access to a boardroom and

much more. While serving as the Office Manager of Coastal Office’s Colwood branch, Dennie has also been involved in the development of this new Cowichan Valley business hub. “In our new location, we’ll have offices featuring a number of different sizes and layouts, making them suitable for an equally varied number of possible tenants,” he said. “The smallest office would be 80 square feet with the largest up to more than 200 square feet. This will make the new centre ideal for businesses ranging from single-person start ups to more established firms needing space for up to four desks.” T he Coa sta l O f f ices bu siness model has been designed to serve firms at every stage of their development. It has proven to be the winning concept for new enterprises to make a truly professional impression, while allowing more established operations to expand without the need for long term leases and capital investments. Coastal Offices’ modern and convenient spaces were designed for those times when a business simply doesn’t need the expense and long-term commitment of

who are vacationing on beautiful Vancouver Island. With that comes a duty to represent our game, our brand and our Island to ensure that visitors go home and tell stories of how amazing Vancouver Island is as a holiday destination. Our team thrives on this responsibility and I am so proud of all of them,” Ingle added. Arbutus Ridge Golf Club is located in Cobble Hill, 25-minutes from the outskirts of Victoria and 15 minutes from the City of Duncan. The Bill Robinson design 18-hole golf course is rated Four Stars by Golf Digest, ‘Best Dest i n at ion G ol f Cou rse i n British Columbia’ by Golf Nerve Magazine and is considered One of Canada’s Ten Best Courses for Your Money by Westjet Magazine. Arbutus Ridge is owned and operated by the GolfBC Group,


the organization has refreshed its brand to become go2HR. For Arbutus Ridge to win the prestigious award a number of key criteria had to be fulfilled including; quality of the workplace and work atmosphere, leadership in recruitment, performance management and career advancement, excellence in skills training and workforce development, leadership in compensation and benefits and community involvement and support of ongoing tourism education.

COASTAL OFFICES: TO OPEN ITS NEW COWICHAN VALLEY LOCATION Business Co-Working Operation Has Served The Victoria Area For Two Years

with the facility having played host to numerous provincial and national championships over the years. The golf course previously earned a Certificate in Environmental Planning and has formed a Greening Committee to preserve and protect the local environment. The course has also achieved a Sustainability Award from Tourism Vancouver Island. Offering year round golfing opportunities, Arbutus Ridge golf course and clubhouse are specifically designed to offer some of the most stunning views on Vancouver Island amongst the characteristic Arbutus trees. The back nine climbs a ridge to overlook the Satellite Channel where you will find the facility’s distinctive Satellite Bar & Grille which includes a wraparound patio and ocean views. The club’s Mount Baker room provides panoramic views and is considered one of the most desired wedding, meeting and banquet facilities on Vancouver Island. The GBC Golf Academy showcases a full length practice facility with five target greens and two short game areas. Arbutus Ridge is also complemented by three indoor tennis courts.


OBBLE HILL – A major provincial tourism umbrella organization, go2HR (formerly known as the Hospitality Industry Education Advisory Committee), announced in late September that the Arbutus Ridge Golf Club was voted this year’s Tourism Vancouver Island Employer of the Year Award winner. “Arbutus Ridge Golf Club is honoured to win this prestigious award. It is our belief that if we take as much care of our Team Members as we do the paying guests and members, our business will not only be successful but also be a fun, motivational and rewarding place to work,” explained the golf course’s General Manager Richard Ingle in a recent media release. The creation of go2HR was carried out in conjunction with an expanded mandate to coordinate the BC Tourism HR Action Plan, a set of procedures and policies that had been updated in 2012 and is now known as the BC Tourism Labor Market Strategy. Re-branded as go2 in 2003, the awards program has been created to recognize tourism businesses that exemplify best practices in all areas of operations and human resource management. In 2013,








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ince the Provincial Government released the (CISGI Report) last August, I’ve been encouraging people to read it because it paints such a convincing picture of why business finds dealing with 13 municipalities so frustrating and why we should be concerned about how much we are paying for what we receive. What the report doesn’t attempt to explain is how we got ourselves into this situation or why we can’t seem to get out. Why are local politicians so reluctant or unable to respond to an issue that is such a chronic public complaint? There are many theories – but one that makes sense to me is “follow the dollar”. Look at who benefits financially from the current situation and who may be at risk if there were fewer local government employers or fewer positions. Let’s pick one type of service – the fire departments. The CISGI Report says there are four professional fire departments in the region (Saanich, Oak Bay, Victoria and Esquimalt) and many volunteer departments. It describes the 14 coordinating committees, 20 different “shared services” and 6 mutual aid agreements that the fire departments have set up to overcome the fact that what we really need is one fire department for the region. So why isn’t there a move to a single fire department? Let’s look at the Saanich Fire Department as an example of why they might like things the way they are. The CISGI Report says that in 2015, the Saanich Fire Department budget was slightly over $16 million and that each citizen of Saanich pays on average $145.36 in property tax for that service. Business property tax rates in Saanich are about four times residential property tax rates, so it’s a much bigger expenditure for Saanich businesses. The District of Saanich website says there are 123.5 uniformed members of the fire department and 7 support staff. In 2016, the fire department website says it responded to 4691 incidents: 41 per cent were medical; 16 per cent were alarm but no fire; 14 per cent were motor vehicle accidents; 9 per cent were response cancelled; 7 per cent were public hazard or public

service; 3 per cent were unfounded and 1 per cent were hazardous materials. Only 9 per cent (428 incidents) were fires. This translates to an average of three fires per fire fighter over the year. The department estimates it saved $187 million dollars in property value, which is one way to justify the $16 million budget. But only 9 per cent of their work was dedicated to fire fighting. So to look at it another way – if they cut out everything else they do they could probably reduce their budget, a lot. This is not to discount the value of fire fighters, as trained first responders, being available to support ambulance and police services for medical incidents and motor vehicle accidents. But is that what the fire department was created to do? Maybe there is a more cost-effective way to provide that response. Let’s see what those fire fighters earn: The Vancouver Sun publishes a BC Public Sector Salary Database using information published by public sector agencies or through Freedom of Information requests. The database lists all salaries over $75,000 per year. The latest figures are for 2014 – so let’s assume, if anything, they have gone up. There are 32 members of the Saanich Fire Department who earned over $100 thousand dollars a year ranging from Battalion Chief (Suppression) at $171,857 to Suppression Lieutenant at $101,484. That includes 11 with Chief in their title, 14 with Captain in their title, and 6 with Inspector in their title – each at over $100K. There are another 61 fire department staff who make between $75K and $100K. (In case you’re wondering, of the 93 fire department employees out of 123.5 that earn over $75K, only one was a woman: administrative coordinator – $78,375.) So 75 per cent of the fire department earns over $75K a year. And 25 per cent earns over $100K. Some might say that’s a bit top heavy and an expensive way to respond to medical and traffic incidents when we already have a number of police departments and the ambulance service. Finally, let’s not forget the cost of the other three fire departments. Oak Bay at $215.10 per citizen, Esquimalt at $210.14 per citizen and Victoria at $179.49 per citizen. So maybe the reason we can’t move the dial on making municipal services more rational and cost-effective is that there are just too many chiefs. Catherine Holt is the CEO of the Greater Victoria Chamber of Commerce. 250-3837191,, www. Breaking Business News Previous Business Examiner

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y the time you read this, we will have celebrated the 2017 Best of the West Shore Awards at The Westin Bear Mountain on October 26th, and the winners and finalists will be public. This is the third year the WestShore Chamber has partnered with the Goldstream News Gazette, offering an entirely public voting platform of over 40 categories including businesses, organizations and favourite community places across Colwood, the Highlands, Langford, Metchosin and View Royal. In 2016, these 40+ categories attracted around 7.500 votes. In 2017, there were over 30,000. This four-fold

increase at first seems quite unbelievable – but we did a couple of things differently this year. Over a five-week period in the spring, we invited West Shore organizations to register their name against their preferred Award category. This meant that when the voting platform went live, individual businesses were listed against many categories as options for voting. Instant name recognition was therefore provided for those 72 organizations that registered. Having been involved in the registration process these 72 businesses were ready when the Best of the West Shore Awards voting platform opened in mid-July. We saw a lot more traffic on social media than in previous years, with businesses asking for their customers’ votes. We also kept the voting platform open for a longer period this year, closing it on Labour Day after a six-week window. The more voting there is, the more robust the results and it’s been really interesting to review the top three nominees in each of the categories for 2017. For some Awards the top three favourites in the West

Shore have held their own, but in some cases there’s been a shift in position between first, second and third. In other categories we’re seeing new names – some are new businesses, while others are well-established. It is a real privilege to be a Chamber in such a vibrant community and we are delighted to be celebrating the Best of the West Shore. Congratulations to all of the nominees, and a sincere thank you to all of our 18 sponsors who do so much in our community. A special thank you to Title Sponsor Peninsula Co-op and our Gold Sponsors Camosun College, Coastal Community Credit Union, Elements Casino, Royal Roads University, the University of Victoria and The Westin Bear Mountain. For more information about the Best of the West Shore Awards, please go to www. Julie Lawlor is the Executive Director at the WestShore Chamber of Commerce. You can reach her at jlawlor@


















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et’s call networking what it actually is: connecting. Strategically, many business owners see networking as strictly a means to generate referrals. One of the benefits of belonging to our chamber is that, unlike many other networking groups, we don’t restrict participation based on gender, industry type or geographical location. What you will discover when you attend one of our events, is that our members are friendly, interested and most of all, very willing to support another person doing business on the Saanich Peninsula.

One of the referral groups I have been asked to promote to our members is Business Networking International (BNI). Being a proud supp or ter of ch a mb ers of commerce for many years, I thought it worthwhile to consider how our two organizations differ. BNI members join with the expectation that their participation in weekly meetings will generate referrals that convert to actual business. So how are we different? First off, chamber membership is much less expensive and our benefits go well beyond referrals. Your membership payments support initiatives that exclusively benefit our community. We are continually evolving to increase the value to members. Did you know that we certify documents for goods being exported? Or that we offer a discounted Panorama Employee Wellness Pass for small businesses? Even as a solo entrepreneur, our Chambers of Commerce group insurance plan has coverage options. Do you or one of your employees wear glasses or contacts?

We have a member discount for that too. Soon we will be offering discounted home insurance. All this and more, including networking and the opportunity to expand your client list, is available to you through chamber membership. I will leave you with this recent evaluation from one of our members, who, because he had not actively participated in any of our events concluded that he was not getting benefit from his membership and had decided not to renew. Then he asked his new customers how they had heard about him and discovered that they had learned about his business from our online Member Directory. Not surprisingly, he renewed. Like this member, you may not fully appreciate the ways in which your membership is working for you, but it always is. Denny Warner is Executive Director of the Saanich Peninsula Chamber of Commerce. She can be reached at 250-656-3616 or



SUNNY CARPET FURNACE & AIR DUCT CLEANING MARKS 25TH ANNIVERSARY Regional Multi-Service Cleaning Firm Began In 1992 As A Small Janitorial Business


ICTORIA – With a client list stretching from Victoria to Nanaimo and all the way to the West Coast, Sunny Carpet Furnace & Air Duct Cleaning has become, during the past quarter century, a true industry leader. But it all began on a much smaller scale. “It actually began as a cleaning service, but we’ve definitely grown over the years. Today in addition to our main office in Victoria we also operate branch offices in Duncan, Nanaimo, Parksville and in Port Alberni,” explained Perry Chaggar, Sunny Carpet’s founder and owner. Launched in Victoria in 1992, Sunny Carpet Furnace & Air Duct Cleaning began its operations as a general cleaning service, with the additional skills, services and technologies being added to the firm’s repertoire as new opportunities presented themselves. “When we started out in 1992 we were basically a janitorial service, working for businesses and other commercial clients. By 1996 we had added carpet cleaning to the list of things we did for our clients, and that was really the start of our company’s growth,” he explained, adding that furnace and duct cleaning services were introduced in 2000. By having branch offices conveniently located across the south and central Vancouver Island area service calls received at the company’s Victoria headquarters can be quickly passed onto its local teams ensuring a fast response. “From our Victoria office we’ll go as far as Duncan, while our guy in Nanaimo will cover the area from Duncan to Parksville, depending on how busy he is,” Chaggar explained. Sunny Carpet Furnace & Air Duct Cleaning operates a fleet of three vehicles specifically tasked with furnace and duct cleaning duties as well as six designated carpet cleaning vans. The company currently has a staff count of 10, including Chaggar and two administrative staff members who work out of the company’s main office at #4-626 Esquimalt Road. “We never really planned for the growth, it just sort of happened as we started adding extra services. We started out strictly as a janitorial service in 1992, adding carpeting cleaning later on. Slowly, slowly we built up the business to where it is today,” he said. For Chaggar a key part of the compa ny’s success a nd expansion has been the skills and

The experienced and skilled team at Sunny Carpet Furnace & Air Duct Cleaning is the company’s greatest asset

Sunny Carpet Furnace & Air Duct Cleaning has a team of 10 employees, many having worked with the firm for years professionalism of his staff, some having been with him nearly 20 years. Training and experience is another of the company’s primary assets. For example Sunny Carpet employs a team of fully National Air Duct Cleaners Association (NADCA) certified specialists for all of its furnace and duct cleaning work. Sunny Carpet has also become the go-to company for a number of property management companies in the region, many of which have been using the firm’s services for years. “I’ve been able to show these companies just how different we are from other providers. For example we never play bait and switch - we’ll never say one thing and do another. After this long, and using our systems, the clients know what they will be getting

Sunny Carpet Furnace & Air Duct Cleaning operates a fleet of service vehicles including this power vac duct cleaning unit and what they will be paying. There’s never any sticker shock, there are no unpleasant surprises or hidden charges. Being open, honest and upfront, that’s the only way to do business, and it’s how we’ve done business right


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from the start,” he said. In a field as potentially competitive as the carpet and duct cleaning business, having the best equipment and providing the best service are central to any long term success – two areas

that Sunny Carpet excels at. For example, the company’s furnace and duct cleaning units are equipped with some of the most modern and powerful equipment in the area, while on the service side of the ledger, putting the customer first is always the top priority. “It’s all about the service. If there are any complaints I’ll take care of it myself, if there is a problem I’ll see to it personally. Besides I still like to get out of the office and into the field. That’s what I’ve always done and I still enjoy meeting the clients, and doing the work,” he said. Serving the region for more than 25 years, expanding from a local janitorial firm into a regional carpet, furnace and duct cleaning service, Sunny Carpet Furnace & Air Duct Cleaning looks forward to the opportunities the future will offer. Part of Chaggar’s vision is a possible future expansion into the Gulf Islands. “I can see us serving Salt Spring Island, Pender Island and that area as well. We’re planning on basing a truck over there in the future. We have big plans, but finding the right employees is always the top priority – my employees are the best so finding just the right people is always a challenge,” he said.

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Intensive One-Day Construction Procurement Workshop Letâ&#x20AC;&#x2122;s work together. Procuring construction services in the public sector is a highly specialized practice requiring unique experience, knowledge, and skill. With contractors in demand, resources at a premium, and timelines tight, now more than ever procurement professionals hold the master key to successful project delivery. This one-day, highly focused workshop for public sector employees reviews foundational best practises in procurement and highlights issues relevant to todayâ&#x20AC;&#x2122;s unique construction market challenges.


Č? 5ROHRIERQGLQJDQGVXUHWLHV Č? Procurement methods Č? (YDOXDWLRQVWUDWHJLHV Č? Industry templates and resources Č? Selecting design professionals

LEARNING OBJECTIVES Č?5HYLHZSXEOLFVHFWRUSURFXUHPHQWREOLJDWLRQVDQGSURFHVVHV Č?([DPLQH%&*RYHUQPHQWČ&#x2021;V&DSLWDO$VVHW0DQDJHPHQW)UDPHZRUN as a best practise (and as required) Č?$VVHVVWKHULVNVDQGEHQHČ´WVRIFRQVWUXFWLRQSURMHFWGHOLYHU\PHWKRGV Č?([SORUHFROODERUDWLYHVWUDWHJLHVWRHQKDQFHSURMHFWVXFFHVV Č?3UDFWLFHLGHQWLI\LQJWKHPRVWDSSURSULDWHSURFXUHPHQWSURFHVVDQG project delivery method Č?)RUDUHDOSURMHFWGHVLJQDSURFXUHPHQWSURFHVVDQGGHOLYHU\PHWKRG This workshop provides a uniquely tangible return on training dollars, measured by reduced risk of litigation and scope creep, achieved timelines, and more in-budget bids. Ultimately, public owners whose contract opportunities are distinguished by professional well-structured procurement processes and project outcomes will achieve a reputation as owners of choice, attracting the most bids and the best contractors to their infrastructure projects. This directly translates to demonstrable value for money, and aligns with public sector obligations for fair, open and transparent procurement practices.

ABOUT THE INSTRUCTOR 1DWLRQDO(GXFDWLRQ&RQVXOWLQJÎ&#x2013;QF 1(&Î&#x2013;  is widely recognized as an industry leader in providing high quality, directly relevant and practical procurement and contract management training since 1991. With a long-established specialization in construction procurement and contract management HGXFDWLRQ1(&Î&#x2013;KDVZRUNHGZLWKKXQGUHGV of public owners at all levels of government WRVSHFLČ´FDOO\DGGUHVVULVNDUHDVSURFHVV considerations and mitigation strategies relevant to infrastructure projects. LOCATION 9HQXHVDFURVV%ULWLVK&ROXPELD WHO SHOULD ATTEND? Public sector employees at the local, regional, and provincial level who manage the construction procurement process, regardless of experience level. Separate sessions will be scheduled for contractors, based on demand.


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Provincial Construction Industry Working In High Gear Industry Leaders Concerned About Ongoing Shortages Of Skilled Workers BY DAVID HOLMES


f you’re working in the construction industry in British Columbia then no one has to tell you how busy things are. According to statistics released by BuildForce Canada (formerly known as the Construction Sector Council) British Columbia is among the provincial leaders in terms of construction industry employment, a trend that is envisioned as continuing until 2021 and beyond. The industry-led organization states in its ‘2017 National Summary’ that at present construction activity in Canada is expected to edge slightly higher throughout the year and into 2018. This is following a number of small declines recorded during the past two years. The industry organization also forecast that growth in the sector Canada wide SEE CONSTRUCTION |  PAGE 13

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MAZZEI ELECTRIC SERVING VANCOUVER ISLAND AND THE NORTH “I like to think of us as Youthful Management Team Guiding The Company Toward An Expanding Future


A NA I MO – Since it was founded more than 20 years ago, fam ilyowned Mazzei Electric Ltd. has grown from a local start-up into a major electrical contracting business with an impact felt prov i nc e-w id e. He a d q u a rtered in Nanaimo, the company now has a staff count of more than 130 and operates offices in Victoria and in Fort St. John, working with everyone from homeowners to the premiere builders and developers in the province. Third generation electrician and current company President Ben Mazzei credits much of his company’s growth and success on both its willingness to work on projects of any size, and on the expertise and vision of his staff and management team. “My father Frank Mazzei started the business in 1994, doing primarily commercial service contracts. We sti l l work for many of his original customers,” he said. Mazzei Electric is the electrical contractor of choice for many of BC’s top builders and has extensive experience working on residential projects such as housing developments and multi-family residential projects as well as on commercial and light industrial assignments. The current company President (whose grandfather was also an electrician) began working for the firm in 2002, having completed his electrical apprenticeship first in Saskatchewan and later in Victoria. “We expanded into both the Victoria and the Fort St. John markets about five years ago, which has kept us very busy, and has led to some major growth for us. Finding good people can

an energetic, progressive company with a strong customer service focus.” BEN MAZZEI PRESIDENT, MAZZEI ELECTRIC LTD.

be a challenge and we want to keep those we do find, so we put a lot of effort into making Mazzei a good place to work,” Mazzei said. One key to the vibrancy of the firm is the youthful nature of its management team, a grouping of young professionals with a vision that includes long careers and a willingness to embrace new business approaches while recognizing the value of the emerging technologies. “Most of our key employees have grown as the company has, so we have a number of long term employees. When I took it over from my Dad five or six years ago there were approximately 25 employees. So most of my key employees have grown and evolved as the business has,” he said. Serving clients all across Vancouver Island and throughout Northern British Columbia from its Fort St. John office, Mazzei Electric has grown by providing a full spectrum of services. “We have fully functioning service departments, we work for homebuilders, we’ll do condominiums for developers, we’ll do infrastructure projects, institutional projects and we even work for a number of property management firms. Being willing to work with a variety of clients, on projects of any size – large or small – that’s what has helped us grow and will allow us to continue to grow,” Mazzei explained. Fo r i t s P r e s i d e n t a n d h i s management team, the company’s past and ongoing success is directly linked to its stated corporate Mission Statement: Mazzei Electric is committed to building long-term relationships based on integrity, performance

Mazzei Electric was founded in Nanaimo in 1994 and currently serves Vancouver Island and Northern BC

Ben Mazzei is the President of Mazzei Electric, taking over the reins from his father and company founder Frank Mazzei

and value. We strive to provide exceptional service and quality electrical work that surpasses your expectations. That adherence to delivering excellence regardless of the size of the project, and a dedication to innovation and ongoing skills training for its team will ensure continued success for the company as it approaches its first quarter century in business and beyond. “I like to think of us as an energetic, progressive company with a strong customer service focus. We always put the customer first. If something should go wrong we’ll be right there to fix it,” he said. “A n o t h e r v e r y i m p o r t a n t part of the company, from our employee’s perspective is our safety program. Safety is a huge thing for us so our goal is to always maintain an accident-free workplace. We’re committed to the health, safety and well being of both our staff and our customers. That’s a big part of our success.”





Bruce Ralston is the provincial Minister of Jobs, Trade and Technology and a strong advocate for jobs training

will be uneven as many construction markets across the country continue to move in different directions, with British Columbia being one of the nation’s bright spots. One of the catalysts for this heightened level of activity in the industry is the catalog of infrastructure projects announced by the recently elected provincial government, which according to the Honorable Bruce Ralston, the provincial Minister of Jobs, Trade and Technology (and MLA for Surrey-Whalley), is only the beginning. “The provincial construction sector is doing well, in the election campaign we committed to a vigorous program of public infrastructure, many of those programs are underway and there will be more announced in the months and years to come. So what that means is there will be a need for more workers,” he stated. While not restricted solely to the construction industry, the general trend of an aging workforce with fewer new people entering the trades is having a noticeable effect on the industry. In essence there is more work today (and envisioned for the future) than there are people to carry it out. In the BuildForce Canada report it was stressed that sustaining the nation’s workforce capacity


“There is a challenge in a very hot construction market, like in Victoria, to simply find enough people.” BRUCE RALSTON PROVINCIAL MINISTER, MINISTRY OF JOBS, TRADE

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m ight present an escalating problem in light of Canada’s aging workforce. The report went on to project that more than 20 per cent of Canada’s workers are expected to retire over the next decade which will only make the problem worse. The issue impacts all sectors of the economy as Canada’s population growth slows and fewer youth are available to enter the workforce, construction must compete against other SEE CONSTRUCTION |  PAGE 15

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PINE LIGHTING VICTORIA ROUTINELY WORKS WITH BOTH BUILDERS & RESIDENTIAL CLIENTS “My plans are always to Lighting Supply Store Says Seasonal Changes Impact Sales


ICTORIA – Having spent a decade working at Pine Lighting Victoria, the last four as the store’s owner, Andrea Cracknell has seen a tremendous amount of change in both technology and in the needs of her clients, especially among the many builders and lighting contractors that her outlet regularly supplies. “Energy efficiency has always been important, but it’s especially so today. But new technologies such as LED (light emitting diode) lighting are offering options and styles of lighting that were simply not available before,” she explained. Specializing in providing a wide range of illumination fixtures, supplies and solutions for both homeowners and lighting contractors the local franchise is one of three in British Columbia. Located at 790 Spruce Avenue, the Victoria store has a staff of seven, including Cracknell, who has been with the operation since 2007. Having access to a practically unlimited number of items, thanks to its vast catalog selection, Pine Lighting can find

be looking for new ways to help serve the people of Victoria in the best way that we can.” ANDREA CRACKNELL OWNER, PINE LIGHTING VICTORIA

exactly the right fixture at exactly the right price for any lighting need. Thanks to the outlets’ easy to navigate website, clients can browse the online catalogs of such industry leading manufacturers as Progress Lighting, Nuevo Living, DVI Lighting, Capital Lighting, Feiss and many more. After working in the lighting business for a decade Cracknell has noticed there are definite seasons when it comes to sales, with the fall and winter being especially active. “It’s simply darker at this time of year, people are inside more, the days are shorter and everyone notices they don’t have enough light. That’s when they come in looking for something new,” Cracknell said. The ongoing building boom in the Capital Region is also positively affecting her business, as new arrivals to the region are going into their first Victoria winter in their new homes, discovering

Andrea Cracknell (seated) with some of her staff at the Pine Lighting Victoria store 365 DAY MEDIA GROUP PHOTO

those unexpected shadowy regions that need to be filled with light. “With all the new people who have moved into their new houses this year I’m noticing new faces, people who haven’t lived in their new house through a winter before,” she said. The fast approaching New Year also impacts her store’s business as the many do-it-yourselfers, builders and contractors she works with put on an extra spurt of activity to finish the project they’re

working on before the holiday season. “Builders and just people in general want to get things done before the holidays. Who wants a project half finished at Christmas? There definitely is a bit of a surge at this time, for everything from new lights right down to extra light bulbs,” Cracknell stated. T he one thing that doesn’t change, regardless of the date, is the level of service Pine Lighting Victoria and its experienced staff provides its growing list of clients.

While consumers have options when shopping for lighting in Victoria, it’s the knowledge and service provided by Cracknell and her staff that keep the customers coming back, time and again. “We never forget who we’re working for, our customers. My staff are terrific, they are my greatest asset. My plans are always to be looking for new ways to help serve the people of Victoria in the best way that we can,” she said.



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ICTORIA – For a growing number of commercial and industrial operators located all across Vancouver Island the convenience, cost savings, ongoing data collection and worry-free benefits of the Mobile On-Site Refueling services provided by 4Refuel Vancouver Island has proven to be exactly the right business decision. 4Refuel Vancouver Island’s owner / operator Jeff Lumley has seen his unique enterprise grow dramatically, since he acquired the franchise to service the Greater Victoria area about six years ago. Now, having acquired the service rights to the rest of the Island, he’s discovered that the need for his services has forced him to continually expand his operations just to keep up with the demand. “Sometimes it’s challenging to keep up, but that’s a good thing! In fact we’ve just purchased our fifth fuel truck just to meet the need, so the concept has really taken off,” he said.

4Refuel was created to provide a ‘wheel to wheel’ diesel fuelling service for a wide range of clients including construction companies, trucking companies, home heating, boats and generators. In essence any firm that requires diesel fuel delivered directly to their fleet or worksite can benefit from the company’s efforts. “Typically our customers use our service for convenience, accountability and of course to save money. It’s a pretty basic business philosophy but it works. When you factor in the lost productivity time (companies are paying their employees to fuel their vehicles), you can see the real cost saving of having us look after the fuelling of trucks and equipment,” Lumley explained. On the corporate level 4Refuel was launched in 1995 and quickly became a leader in the Canadian Mobile On-Site Refueling industry. 4Refuel offers its services in more than 900 cities and delivers more than 3.5 million fuelling transactions annually to more than 6,000 clients across North America. Lumley acquired the franchise for Victoria and Duncan in September 2011, before expanding to include all Vancouver Island in December 2015. Beginning with a single fuel truck and a

handful of clients, Lumley has grown his business to the point where he now has five trucks, each equipped with state of the art metering to provide precise reports that assist their client’s from an accounting and bottom line perspective. “Our Fuel Management Online (FMO) service allows our clients to have 24/7 access to their records, giving them up to the minute data. They will know exactly how much fuel is used, where it has gone and what it has cost – it ensures accuracy and simplifies the invoicing,” he said. A service being readily embrac e d by op erators across Vancouver Island, Lumley anticipates his company will continue to expand in the years ahead to meet the growing demand. “Convenience is part of the story certainly, but this concept has been embraced by so many, such as in the construction industry, because of the cost savings and accountability involved,” Lumley said. “4Refuel is Canada wide so our buying power is huge, that saving in fuel prices is ultimately passed onto the customers. That’s a big part of why this service has become so successful.”



industries that are facing similar demographic challenges. T he British Columbia Construction Association (BCCA) is the construction industry’s umbrella organization, advocate and champion. It is composed of four different regional construction organizations: the Vancouver Regional Construction Association (VRCA), the Southern Interior Construction Association (SICA), the Vancouver Island Construction Association (VICA) and the Northern Regional Construction Association (NRCA). The group is also the industry’s

15 link to the national advocacy body the Canadian Construction Association (CCA). The BCCA’s President Chris Atchison says helping its more than 1,500 member companies find their next job is a primary role for the organization. “A big issue for us of course on any construction project is that we want to make sure that procurement is fair, open and transparent,” he said. “We want to make sure that there is education around best practices in procurement. So that our members not only have a shot at getting the job, but in the case SEE CONSTRUCTION |  PAGE 17


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KINETIC CONSTRUCTION IS GETTING LEAN Focusing on a Culture of Continuous Improvement


ICTORIA - Even with its current success, Kinetic Construction, which has offices in Victoria, Vancouver, and Courtenay, is aiming higher by implementing Lean methodology in order to streamline the company to become more efficient, productive and cohesive. Lean for Construction, developed in 1997, was a response to address inefficiency and waste in an industry where over 30 per cent of all projects end up over budget, past scheduled completion and often in litigation. Some experts say the number is higher, whereas in manufacturing, where Lean got its start, efficiency has more than doubled since 1960, while construction is less efficient today than it was in the early 60’s. “That’s not what I would call a fabulous endorsement of our industry,” suggests Tom Plumb, President and CEO. Kinetic Construction, a fully employee owned organization, started in 1984, and the award-winning company has built hundreds of institutional, commercial, civil, and multi-unit residential projects on Vancouver Island and the lower mainland. Kinetic currently has 135 employees that are involved in 38 projects through its 3 branches. Plumb, also the company’s majority shareholder, views the Lean path as the market differentiator for the future. “It’s a system of targeting and delivering value through constant improvement while eliminating waste in our processes,” he states. “Waste, in all its forms, is the largest component of any process and it applies to every aspect or a business from office to site. “Lean is primarily a culture of continuous improvement, collaborative problem solving, and the application of management tools designed to deliver better experiences and outcomes” Plumb adds. “The great thing about the construction industry is we are so very inefficient. which means there are many opportunities to improve.” Plumb discovered the concept a couple of years ago at the Lean

Tom Plumb, CEO

BC building firm implementing Lean

Since 1984 Kinetic has successfully completed hundreds of construction projects, employing a variety of project delivery methods

methodology to streamline operations Construction Institute of Canada’s inaugural convention held in Calgary and has been a believer ever since. Kinetic has begun its Lean journey through education and will soon have their first employee Black Belt through the Lean Sensei program. “Once rolled out, we are targeting a ‘tip-over point’ in 12-18 months where the majority of your people get the concept and practice it every day,” Plumb adds. ”The focus is a culture of continuous improvement. I believe if you achieve that culture, your other successes required to sustain your business will follow and the industry overall will benefit greatly.” Due to his enthusiasm about the program, Plumb has been dubbed ‘The Lean Evangelist’. “It will take more than just us doing this top hit the highest level of success,” Plumb states. “We need other stakeholders, owners, consultants, sub-trades, suppliers to get on board.” “I’ve found there is one thing that truly binds us all together in a common cause and it’s misery. People are truly tired of the un-collaborative, siloed, wasteful ways the industry has been for so long and are eager to discover a better way. We are being thought of as ‘early adopters’ of this idea in our industry in Canada. I consider ourselves more ‘first responders’.”

Mark Liudzius (left) is Kinetic’s Victoria Branch Manager, while Chris Chalecki (right) serves as Kinetic’s Operations Manager PHOTO CREDIT DIRK HEYDEMANN

Plu mb a lso sees that more owners, especially public sector, are looking at better ways to deliver their projects including IPD (Integrated Project Delivery) and TVD (Target Value Design). These are models where the entire construction team is created early in the process to collaboratively design, plan, cost, and deliver the project with the trifecta of Cost/Quality/ and Time. “The long standing saying, or

‘joke’, if you will, in our industry has been: There is Cost, Quality, and Schedule, which two do you want?”, Plumb states, adding that Lean strives to deliver all three. “The traditional D/B/B (Design/ Bid/Build) project delivery model is responsible for much of the chronic pain our industry suffers from where it’s often thought, and sometimes mandated, that low price delivers best value,” Plumb says. “This has proven not the case

in many circumstances. Cost is a much better target than price.” “In a short period of time, codes will demand innovation so the focus will need to change not just from what we build but how we build,” he adds. “I believe we are in a period of disruptive change and those that figure out how to work as a team, be efficient, and deliver value, will be the ones who survive the best.”

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of large public infrastructure projects that the money that is being invested on behalf of the taxpayers is well spent, with competitive and innovative ways to put forward good projects so

17 that there are enough bids going in on these opportunities to make things competitive, productive and resilient.” Productivity in the BC construction industry is certainly the order of the day. In the BCCA’s SEE CONSTRUCTION |  PAGE 19

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FIRM SPECIALIZES IN INSTALLATION OF HOME AUTOMATION SYSTEMS “We can program your VI Integration’s Systems Are Used In Both Home & Business Environments


ICTOR I A – Wade Nikkels, a Principal with VI Integration Inc., is in the business of making the operation of your household easier, and your smart home, office or business even smarter. Once only the stuff of science fiction or the rare plaything of the eccentric rich and famous, modern digital technology has made the control and automation of a structure’s various systems a mainstream reality. Making all of that possible is at the core of the work VI Integration carries out for its expanding residential, commercial and business client base. “I’ve been involved with the d ig ita l i nteg ration busi ness since 1996, beginning with the car audio market. Then as the home entertainment systems became more popular and mainstream I moved into that sector working for a number of different local firms before forming VI Integration with a partner in 2015,” he explained. VI Integration and its team of professionally trained and certified installers have the skills

system in a multiple of ways to enhance your lifestyle.” WADE NIKKELS PRINCIPAL, VI INTEGRATION INC.

and access to the latest in home automation technology, systems that can be configured to control everything in a home from its heating and lighting to the operation of its blinds and window coverings if desired. Working with both new construction and with updating older homes, V I Integ ration can custom design and install a system to specifically match the needs or tastes of its clients – from controlling a few elements to a full blown home automation system. “Home automation and control is easy to use. By using simple touch panels, you can access, change and monitor your system. Whenever you leave your

More than just security or lighting controls, VI Integration can also help clients with building a home theatre

Integrated technology isn’t restricted solely to the home as VI Integration also works regularly with business home, with the push of a single button, you can arm your security system, adjust the climate control and turn off the lights to save energy. You can even control your system via the web and phone,” Nikkels explained. “We can program your system in a multiple of ways to enhance your lifestyle. Imagine the start of your day with the blinds automatically opening, your favorite music selection gently starting to play, and the coffee pot starting to brew your favorite blend. All this and you haven’t even gotten out of bed yet.” VI Integration is also an authorized dealer and installer of Control4 products, one of the world’s leading developers of home automation technology. “We work with the award-winning solutions developed by Control4 to unlock the full potential of a home’s connected devices. Control4 has been an industry leader for more than a decade, so by using their systems we can make even the most sophisticated entertainment systems easier to use, homes more comfortable and energy efficient while allowing your fa m i ly g reater secu rity a nd peace of mind,” he said. VI Integration also works with builders, designers, architects and others to ensure that the

VI Integration is an authorized dealer and installer of the home automation systems developed by Control4 cabinetry used to house items such as home entertainment systems are adequately ventilated and that any unsightly cabling is secured and out of sight. “We don’t build the cabinets, but we work with a variety of professionals to help ensure the cabinetry will work with the technology that’s been installed,” he explained. W hile the concept of home autom at ion h a s ex i sted for decades in one form or another, it has required the development of the latest generations of computer technology for the systems to work as seamlessly and as intuitively as they do today. Whether controlled by panels in the home, or remotely via a Smartphone application, a home automation user can have 24 hour per day access to their

home’s systems, allowing for everything from security monitoring to turning the lights on and off while on vacation. “They really do have an app for that – like for controlling a home’s blinds, lighting, heating, security or just about everything else,” he said. “What we do with Control4 is to bring all of those systems into a single app. You can look at your phone and literally control your entire home whether you’re here or whether you’re in Bermuda, as long as you have an Internet connection you’re connected to your home.” While there is a possibility VI Integration might someday open a satellite office further north, for the moment the amount of work available in the Greater Victoria marketplace has been keeping the firm very active. “The local market keeps us very busy so I don’t really anticipate us needing or wanting to open another branch elsewhere,” Nikkels said. “We’re currently working with a number of the leading local builders but as a new company we’re always interested in developing new relationships. Builders recognize the value of these systems and we enjoy being part of the construction process.”

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There are presently more than $71 billion worth of construction projects underway across British Columbia

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The construction industry is involved in projects of all sizes, from small local initiatives to the biggest mega projects


‘Fall 2017 Stat Pack’ report the organization stated that at present there were more than $71 billion worth of construction projects underway in the province, with the present industry consisting of more than 23,000 companies employing more than 225,500 workers. “The health of the industry in BC is exceptionally strong right now in all regions of the province. We can gauge it on the pressures that are placed on the skilled workforce and the demand for skilled workers and even general labourers in some cases to do the work,” Atchison said. “So the health of the industry is very strong and we’re gauging that from the information we’re getting from our members who are saying it’s hard for them to find the skilled workforce that they need – and this SEE CONSTRUCTION |  PAGE 21






Landscape Architect Creates New Take On ‘The Old Swimming Hole’


Landscape Architect: Stephen McLeish (BCSLA, CSLA)

Landscaping Your Lifestyle



ICTORIA – What do you do if you own an idyllic wooded property and you would like to have a swimming pool installed? While a concrete rectangle would work, its presence would distract and clash with the naturalistic surroundings. For one Victoria homeowner the answer, as provided by Registered Landscape Architect Stephen McLeish, is to have developed your very own custom-built swimming pond. “While we’ve done swimming pools before, we have a client right now wanting a natural swimming pond. It will look like the classic ‘old swimming hole’ but incorporating some unique technology. It’s all about finding the balance between the filtration requirements and the natural,” McLeish, the founder and owner of Victoria’s Acacia Landscape Inc., a multi award winning full service landscaping company. “To make it all work there are multiple pumps that pump water through substrate that basically filters the water naturally. You don’t have to have any chemicals there is

no chlorine or anything like that so it’s all natural. But it does require a little bit of help so that you can actually swim in the water and that it remains clean,” he said. “In addition to the substrate cleaning the water the most important element is the plant material both under the surface of the water, on top of the water and in the surrounding bog and landscaped areas that support bird life, insects, dragonflies etc which all are part of an ecologically balanced system that keeps the water clean naturally.” For about the past 19 years Acacia Landscape has worked with a variety of commercial and residential clients on projects as simple as a redesigned backyard to a complete commercial development. The company (whose ranks can swell to as many as 50 depending on the season) can address all aspects of an exterior assignment, from initial consultation and design right up to the final construction. The swimming pond project is located on a five acre parcel of land and will consist of a deep water swimming area spanning 25 meters by 15 meters, surrounded by a shallow water shoreline of similar dimensions, created to add to the project’s natural ambiance. While scrupulously designed and constructed, the concept once

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finished will look more like a natural feature than a swimming pool. Inspired by similar projects carried out in Europe and in the United States, McLeish says the undertaking will be a British Columbia first, and one of the first of its kind in Canada. W it h a pr ic e t a g b e t we en $150,000 and $500,000 the regional market for similar projects may be limited, but the skills developed to create the structure could also be employed to smaller water features to suit the tastes of a wider audience. “Projects like this are certainly one of the areas that we’re frontrunners in, as we’re striving to get away from chemicals in swimming pools and turning instead toward a more natural swimming pond approach,” he explained. While the project property’s well water will have to be put to use to maintain water levels at certain times of the year, much of the water requirements for the undertaking can be provided by rainwater runoff. “That’s another area where we’re pushing the envelope, rain water harvesting. It’s possible to integrate building technologies, such as toilets, to make use of rain water. Using potable water for things like that is just crazy when there are alternatives,” McLeish said.

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is in a time when British Columbia has been the benefactor of a slowdown in the Alberta economy, where a number of skilled trades people, those who can serve the construction industry, have moved west to help fill some of the job shortages.” B C C A’ s r e p o r t s u g g e s t s that in the British Columbia

construction industry there cou ld b e more t h a n 14,000 construction job vacancies by 2026, despite the average wage of a constr uction worker i n the province being in excess of $58,000 per year. For Ralston the energized nature of the current provincial construction marketplace is part of the reason for the present labour shortage. “There is a challenge in a very hot construction market, like in

Victoria, to simply find enough people. Employment in the sector can be up and down, peaks and valleys, so some of the programs the government has in place are designed to help when they are in the valleys. But at the moment the industry is doing well,” he said. “As many of the construction businesses are small businesses the reduction of the small business tax announced in the budget

has been well received as well, which could stimulate hiring.” For Atchison a key to a vibrant and expanding provincial construction industry in the future is ongoing skills training and continuing efforts to present the career potentials of the industry to those just entering the workforce. “We want the construction

21 industry and the trades, as well as the advanced education system and the Industry Training Authority (ITA BC) to be all pulling in the same direction. Working together to achieve the best results for the workers that we’re going to require to continue to build BC going forward,” he said.

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Condos to Sell Below Market Rates in Downtown Victoria


ICTORIA – Chard Developments is enter i ng i nto a pa r t nersh ip w it h BC Housi ng to offeri ng affordable housing in Victoria’s downtown core. T he pa r t nersh ip w i l l see BC Housing finance a $50-million mixed-use 2 0-s to re y b u i l d i n g a t 845 Johnson Street. The project, called “Vivid at the Yates” is an attempt a t g i v i n g h o m e b u y e rs a ch a nce to enter Victoria’s expensive housing market. The developer has built high-end, mid-range and

purpose built rental accommodations in Victoria for years. Units will be built with an efficient use of space in mind, with one-bedrooms ra n g i n g f rom 475-630 square feet, and two-bedrooms that ra nge f rom 700-1000 square-feet. Vivid at the Yates will fe a t u re 135 u n i t s s ol d between $275,000 a nd $550,000. The units will be listed for sale at eight per cent below the market value of the unit, which will be set by a third-party appraiser. B u y e r s i n te re s te d i n

purchasing a unit are required to have a household income below $150,000, while Chard will give preference to households with income below $125,000. Additionally, buyers will not be able to rent or sell the house within the two year time period in order to encourage workforce housing. T he project is targeting workers interested in living closer to downtown Victoria as well as first-time homebuyers. Work on the site begins this month and has a completion date set for early 2020.

Demolition Underway in the Inner Harbour


IC T O R I A – D eveloper Stan Stipos is nearing the start of con st r uct ion on h i s Customs House project at 816 Government Street. The project start comes nearly four years after the first proposal. The new design of the project will see 57-high-end condos built in the former Canada Customs building at 816 Government Street and the adjoining heritage building facing Wharf Street. The heritage appearance will be maintained while the interior, gutted and renovated.

The two buildings have been vaca nt for yea rs, a f te r t h e fe d e ra l government and other small retail tenants moved out years ago. T he project once h ad a b ud get of rou g hly $40-million and was designed to have rental u n its, of f ice a nd commercial space. Now, the proje ct b ud get i s over $ 10 0-m i l i o n a n d w i l l feature high-end condos above 16,000-square-foot high-end retail tenants. T h e a r e a ’s b o o m i n g real estate market is exp e c te d to c omp e n s ate

for the scale and expense of t he project. Sel l i n g prices for the units ranges from $800,000 to over $10-million. Some units have sold for more than $2,000 per square-foot. Thus far, the project has sold more than 45 per cent of the residential units. Work on the building has included interior demol ition a nd remed iation work. Completion of the demolition portion of the project has been floated for Christmas-time. Construction of the bu i ld i ng w i l l ta ke just over two years.

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300,000 Condé Nast Traveler readers cast votes in the 2017 Traveler Reader’s Choice Awards

Brentwood Bay Resort & Spa General Manager Natasha Richardson believes in creating a staff-first culture

“For a resort of our size to be given this distinction

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“We want staff to be real,” says Richardson. “We want their care feedback from guests is for customers to come from an authentic place.” consistently about our That’s why Brentwood’s staff members undergo a three-part staff, so we know they’re training program enabling them to become those “self-aware responsible.” individuals” who naturally facilitate great customer service FBA –RICHARDSON ADS – PRINT – BLACK PRESS NATASHA experiences. GENERAL MANAGER, BRENTWOOD BAY RESORT they learn about them4.6” × 6.2” (MONDAY MAG)First, 09/05/17 & SPA selves—their “behaviours, self


concepts, the defenses they might not realize they have,” explains Richardson. Next, they learn about their potential for “career leadership”, and how best to pursue their purpose in work. And finally, they focus on team dynamics; on what makes tea ms natu ra l ly compatible and how they can make group decisions. R icha rdson says that most of her staff are Millennials, so Brentwood’s talent management programme aligns well with her staff members’ values.

Brentwood’s emphasis on running as a flat organization that enables each team member to exercise leadership brings out the best in its young staff. W here other organizations might balk at programs that are staff-focused rather than immediately customer-focused, Brentwood embraces the opportunity to innovate. Besides, if the Traveler Reader’s Choice Award is any indication, the proof is in the pudding. “Happy, engaged staff naturally create great customer

ser v ic e,” say s R ich a rd son . And that customer service has a deeper purpose than just attracting industry awards. “Our core purpose to make our guests feel accepted,” says Richardson. “Other hotels might aim to make their guests feel important or significant, but we feel that showing people more genuine care addresses a deeper need. “Many people would ultimately rather get acceptance than attention.”

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New Directors Join Monk Team


on k O f f ic e re c e n t l y na med two new d i re c tors to it s I T a n d Reta i l depa r tments. Adrian Nyland joins as Director-IT &

Services and Joanne Boyer as Director-Retail. “Both bring successful track records in their respective fields, and with new perspectives and

skill sets will combine well with our existing team,” said Mark Breslauer, president & CEO of Monk. Nyla nd, who h as 17 yea rs’

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Joanne Boyer joined Monk because of its rich tradition and deep roots in the Island community.



experience in professional IT, has for the past five and a half years worked with Carmanah Technologies, and prior to that he was Vice President of Smart Dolphins. “I was attracted to Monk because of its environmental drive, community presence and the tenure of the business on the Island.” With a 25-year background in the retail experience, Boyer has led teams with a clear vision of what success looks likes, while keeping the customer experience as the priority. Her work history encompasses a broad retail scope, from fashion, to confection to department store complexity. “It’s important to understand what it takes to stay relevant with ever-changing consumer needs,” she said. “Monk was a good fit for me because of its deep roots in the community, its rich traditions, the reliability of its well-established brand and the company’s drive to stay competitive while meeting its customer needs in a ‘local’ and approachable way.”

“Both bring successful track records in their respective fields, and with new perspectives and skill sets which will combine well with our existing team.” MARK BRESLAUER PRESIDENT & CEO, MONK

Both have started with the company running. Nyland is leading the way on significant IT projects and Boyer is looking to enhance the customer experience in the retail segment. Breslauer said that In Monk’s ongoing pursuit of providing quality product and services to customers across Vancouver Island, he is elated to have Joanne and Adrian join its team. Monk Office is at




Gordon Denford Was Honoured By The Victoria Residential Builders Association “It’s definitely harder to


built since has incorporated the lessons we learned from each of the previous projects. In addition a program of updating and renovation of our existing residences has been carried out and is continuing to be carried out in order to fully meet the expectations of current and future generations of seniors,” he explained. Over his long career Denford has been credited with a number of local firsts, including the building of Victoria’s first condominium project, Cedar Village in 1969. He is also a pioneer in the creation of affordable housing communities, such as Summergate Village, a planned senior’s community of 245 homes, complete with community centre and park located near the Victoria International Airport in Sidney. The lessons learned in the design and creation of Summergate helped to pave the way to envision and design his successful Berwick Retirement Communities. After serving so long in his profession Denford has seen a world of changes in terms of technologies and procedures, as well as in trends. For him a shortage of available manpower is one definite drawback created by the Victoria area’s current energized

get trades these days, I guess everyone is working.” GORDON DENFORD FOUNDER, DENFORD CONSTRUCTION MANAGEMENT LTD.

Chris Denford, son of company founder Gordon Denford is now the President of Berwick Retirement Communities construction boom. “It’s definitely harder to get trades these days, I guess everyone is working,” he said. A pioneering developer, champion for affordable housing and an advocate for quality retirement living, Gordon Denford’s

accolade is merely the latest acknowledgement of a long and successful career. “I have spent a lifetime creating housing that for the most part has been affordable and we have certainly succeeded with affordable senior’s retirement and care residences,” he

stated in his award acceptance speech. “There is much discussion about the subject currently, particularly by municipalities, and I felt it important to use this opportunity to remind members of our industry of the significant role that

all governments, federal, provincial, regional and municipal have played over the years that has contributed to the current unaffordable housing problem. Among many others, these include taxes, regulation, development cost charges and lengthy, complex permit applications.”

Victoria Watering Hole Voted North America’s Top Irish Pub The Irish Times Pub Received Its Special Award At A Ceremony Held In Dublin BY DAVID HOLMES


ICTORIA – It may have something to do with the ‘Luck of the Irish’ but in all likelihood it’s the results of a great deal of focused effort. Victoria’s celebrated Irish Times Pub has been voted the Best Irish Pub in North America, an accolade presented at the 2017 Irish Pubs Global Awards, a gala event held October 10 in Dublin, Ireland. The prestigious award was presented by the Irish Pubs Global Federation, an association of Irish pubs that have formed an international organization to support and promote the Irish pub concept both globally and at a local level. The award is given to the Irish Pub that best exemplifies what it is that makes an Irish Pub the best in its class. This could include a number of factors including authenticity, atmosphere, food and beverage offering, physical design and exemplary customer service. “Frankly I’m not even sure how we were originally nominated, someone clearly put our name in,” explained Damian Merino, the Irish Times Pub’s General Manager. Located in the city’s downtown

The crew from the Irish Times Pub received their accolade at a ceremony held October 10 in Dublin, Ireland core at 1200 Government Street, the Irish Times Pub has been pulling mugs of ale, tempting taste buds with traditional Irish culinary staples and offering live Celtic music seven days per week since 2004. Located in the historic Bank of Montreal building, a structure dating to 1894, the Pub has become a notable member of the city’s hospitality sector. “Once we received the first nomination we put it forward to all of our regulars and everyone on our Facebook page and it sort of went from there. We’re not even 13

years old yet so it’s great to receive this honour,” Merino said. This isn’t the first time the Irish Times Pub has been recognized internationally for its distinctive flavour and Celtic charms. In 2015 it was voted one of the best Irish pubs located outside of Ireland and it has been voted the best pub in Victoria for eight out of the last 12 years – this latest accolade just helps to cement the operation’s reputation even further. “We make sure we know every regular’s name, we shake hands over the bar. Those are the things

The Irish Times Pub is located at 1200 Government Street in the 123 year old Bank of Montreal building that have helped to make us successful. It all comes down to serving the true pub experience - we

pour the perfect pint of Guinness,” he said.



Construction started on Vancouver Island Film Studios BY MARK MACDONALD BUSINESS EXAMINER


ARKSVILLE – Lights, camera, action! Vancouver Island Film Studios officially announced on October 19 that construction is underway on six buildings at 925 Fairdowne Road that will give the island its first dedicated film production facility when it opens in 2018. It couldn’t be introduced at a more opportune time, as Chesapeake Shores, one of Hallmark’s top-rated television series, has been filming on the Island for the past two seasons and is committed to working at the new studio for the upcoming season. Ron Chiovetti is the owner Vancouver Island Film Studios, which will feature six separate buildings next to other businesses he’s involved with: Island Golf Cars and Guy Garages. “For the past two years I have been providing services to the television series Chesapeake Shores,” says Vancouver Island Film Studios developer Ron Chiovetti. “The film studio is an exciting new project for my company. It’s not an area I imagined myself expanding into at this time, but you never know what fate has in store for you,” he notes. “The studio complements the two other businesses on my property,

Joan Miller is Regional Film Commissioner for INfilm

Mike Harris, left, and Ron Chiovetti with layout of Vancouver Island Film Studios in Parksville

GuyGarages and Isle Golf Cars. Productions have been using both so I decided to marry them all and take advantage of the growth in the film and television sector.” The announcement thrilled Joan Miller, Regional Film Commissioner for INfilm

(Vancouver Island North Film Commission), whose hard work promoting film production has resulted in a number of productions sitting on the Island that have been spending significantly with local companies. “All the pieces are coming together: A

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television series, a pilot crew training initiative, unique locations, film friendly communities, regional and distant tax incentives and now a purpose built film studio,” Miller states. Mid/north Vancouver Island has been attracting commercials, documentaries and small and large films for years, including movies like Godzilla, War For The Planet Of The Apes and Superman. “They come for a specific look that they can’t find in the lower mainland but usually scurry back to Vancouver as fast as they can due to the high cost of accommodation and per diem for the crew,” says Miller. “The first question they ask relates to locations’, but the very next is always ‘Do you have a local crew base and infrastructure?’ Soon there will be.” Miller notes that Chesapeake Shores was the first televisionseries to bring its entire production schedule to the Island. “We are very grateful to Matt Drake and Dan Paulson, the Producers,” says Miller. “We are two seasons in, and if ratings tell us anything, this show has more seasons to come.” Drake told the crowd gathered for the announcement that Chesapeake Shores spent $2.6 Million in payroll on the Island this year, over 50 per cent of which was on local employees. Vendors booked 10,000 room nights in accommodation, spending $642,000 in building rentals and fees, and $500,000 in staff per diems. Last year’s total spend was $2.3 Million, and this year it will be $5.5 Million. “We are really, really excited about Vancouver Island Film Studios and the potential it has for us,” Drake says. The future also looks bright for other film-related companies based on the island. Campbell River-based Earworm Sound recently took home a coveted Best Sound Leo award for their work on Coyote Science. Carrow Kaese Casting of Nanaimo is providing hundreds of jobs for local background extras, Spotlight Studio is training talent and Extreme Eatz in Qualicum Beach invested in a catering truck to work on productions. “Vancouver Island Film Studios is the icing on the cake”, says Miller, “it is not a case of build it and they will come. The industry must have taken root to support a facility of this type and we have strong roots.”



PHILCO CONSTRUCTION WAS THE RECENT WINNER OF A 2017 CARE AWARD “We’re building Construction Company Built On Honesty & Communication


ICTORIA – Unwavering honesty, ongoing communications and dedication to craftsmanship has been the winning formula for custom home builder Phil Wilson. A third generation builder and someone with roots that run deep in the South Island region, Wilson is the founder and owner of award winning Philco Construction Ltd., a start-up company only a few years ago, but one today that is responsible for some of the most innovative custom homes in the Greater Victoria area. “Philco Construction was actually started on Salt Spring Island where I grew up in 2007, having graduated from high school in 2004. The company was started in 2007 but I moved it to Victoria in 2010 and have been operating it here ever since,” Wilson explained. The company’s focus right from the beginning was on the design and construction of high end luxury homes. The company was also involved in a 10-home small scale development project, a rare undertaking for the young firm, but an area of business that could become increasingly important in the years to come. A Red Seal Journeyman Carpenter, Wilson grew up with an almost genetic love for building things. His grandfather was a builder and his early life was spent in a household dominated by carpentry, with his father Trevor Wilson the co-owner of his own construction firm – Salt Spring Island-based Wilco Construction Limited. Serving the Gulf Islands and the southern Vancouver Island area for more than 30 years, Wilco Construction is co-owned by the brother team of Trevor and Ian Wilson, skilled craftsmen who learned their trade in their native

someone’s home, something that will become part of that family’s future legacy.” PHIL WILSON OWNER, PHILCO CONSTRUCTION LTD.

United Kingdom. It was at the breakfast table, and later on the worksite that Phil Wilson honed his skills and developed his love for quality construction, while learning the intricacies of operating a successful construction business. “You’d have to say that I’ve been building my entire life, as I’ve spent a long time working with my Dad and with Wilco Construction. That’s where I got much of my background, and my business experience. Dad builds some very high end homes on Salt Spring and that’s what I grew up doing. There was a lot of hands on experience involved with working with him, skills I use every day,” he explained. Launching Philco on Salt Spring Island he brought the firm to the Capital Region, finding work initially as a framing contractor, while working on the occasional construction project of his own. “I’ve always been a builder, working on my own projects until that part of the business just sort of took off. It’s happened pretty fast, but now working on our own projects is pretty much all that we do,” Wilson said. SEE PHILCO CONSTRUCTION |  PAGE 30

Homes built by Philco Construction are known for the exceptional quality of workmanship found throughout

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During the past two years Wilson brought his long time friend Glenn Hamilton on as a partner and together they’ve grown Philco Construction to where it is today. In some ways the success of the company was the results of a Perfect Storm of circumstances – a young and talented builder opens up shop in a city in the midst of one its most energized construction booms – an alignment of factors that has allowed the company to grow at a pace its founder could never have imagined. “If you were to come up with a way to describe our company it would have to be as a custom home builder, that’s certainly our specialty. Within our market area we do the occasional spec project, one of which won us our very first CARE Award, something we’re very excited and proud of,” he said. Organized each year by the Victoria Residential Builders Association (VRBA), the CARE (Construction Ach ievement and Renovations of Excellence) Awards are the highest honors the VRBA can bestow on its membership. Much more than an accolade, the CARE Awards are considered the premier industry award for builders and designers, and has been created to recognize the nation’s leaders in

Phil Wilson, the owner of Philco Construction first launched his home building business on Salt Spring Island constructing energy efficient and sustainable homes, outstanding residences that represent the true West Coast lifestyle. At this year’s gala event held at the Fairmont Empress Hotel, Philco Construction was presented with the award for the Best Single Family Detached Spec Home Over 2,500 Sq. Ft. “We do the occasional spec project,

Congratulations Philco Construction on your Gold Care Award. We look forward to future Gold Collaborations! Ryan Hoyt Designs Inc.


such as this award winner, but like everything else we do the focus is on quality, luxury and uniqueness,” Wilson stated. In addition to focusing on a very select segment of the marketplace, Philco Construction also operates with an equally distinctive business model. Much of the company’s workload is looked after by its own in-house team of experts, such as Eric Gibson the multi-tasking office manager who looks after the firm’s paperwork such as budgeting and materials sourcing. While many regional builders operate lean corporate teams, while working with groups of trusted sub trades, Philco Construction has a staff count of 26 employees with the bulk of its assignments carried out by its own team of builders. “We basically do it both ways, we have our own team and we also work with some terrific sub trades, it all depends on the amount of work we’re dealing with,” Wilson said. By operating with a large inhouse group of experts Philco Construction’s clients can be

Congratulations! Look forward to the next!

The building of quality single family homes is the core function of Victoria’s Philco Construction Ltd. assured of consistent levels of skill and quality at every stage of the project. “That’s why we look after much of the work in-house. We have our framing crew, our own foundation crew, our own siding crew, our own painting crew and others. By doing as much as we can in-house we have

a level of control not possible any other way,” he said. “But that same level of control and quality also applies to our sub trades – many of which have been the same people we’ve worked with for the past five years. It’s SEE PHILCO CONSTRUCTION |  PAGE 31

Congratulations to the entire team at Philco Construction on their Gold Care Award on the Dunmora project. The first of many, we’re sure! | 250.415.9961 |




Philco Construction is an award-winning home builder, a firm built on honesty, craftsmanship and communications

A Philco Construction home is one that has been built with ongoing communication with the homeowner

Always proud to support local business. Congratulations Philco Construction! Competitive rates and Knowledgable Staff. Contact us today for a free, no obligation quote at

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certainly a well-oiled machine right now.” For Wilson doing the job right every time, earning the privilege of repeat and referral business, knowing they’re playing a huge part in the largest investment in their client’s lives is a huge responsibility. He also knows that the key to success begins and ends with the quality of the relationships he develops with his customers. “We build relationships just as much as we build houses. Interacting with the client, being honest in all of our dealings and providing open and ongoing communication are some of the most important parts of what we do for our customers,” said. “Com mu n ic at ion i s hu ge, and by using our own people as much as we can the client will be assured of a consistent level of quality in all aspects of the project, including being in the loop at each and every stage.” With a decade of experience behind him, and a growing inventory of his completed high end projects dotting the region, Phil Wilson doesn’t have to advertise to locate his company’s next project. More often than not potential customers are coming to him, to turn their residential dreams into physical realities. In a typical year Philco Construction could find itself working on between nine and 15 houses, a steady rate of productivity the company expects to continue in the future. “Probably about 75 percent of our clients come to us with a plan, whether from a plan book, or from a designer they’ve already hired, or it could even be an idea they’ve written down themselves. They come to us and we can take over from there and start the whole process,” he said. “While it’s true that we have to adapt some plans to fit a specific site, or budget or other consideration – it’s also often the case that clients will come to us with a finished plan that’s good to go, saying ‘can you start tomorrow?’

– that seems to happen more often these days.” By incorporating truth, professionalism and ongoing client dialog into every project Philco Construction undertakes, the company has laid the foundation for a corporate growth that has surprised and delighted its owner. But that philosophy of excellence is a benchmark of quality and consistency that Wilson never intends to let fade or diminish. “We’re building someone’s home, something that will become part of that family’s future legacy. That’s not a responsibility we take lightly,” he said. Philco Construction has been built on the three central pillars: honesty, quality and openness. It’s a corporate structure that’s seen the company grow in a dramatic fashion in a relatively short time. Only 31 years of age, Wilson has a long career ahead of him, and can only imagine where his venture will lead him. Creating high end developments may be one direction the firm takes in the future, but he won’t limit himself to what tomorrow may offer. “The phone is ringing consistently right now, so there’s certainly no sign the local building boom is going away anytime soon. I’m young and we have a young company, so there’s plenty of room for growth for us in this city and in this industry. There is still lots of opportunity for future growth,” he said.

CONGRATULATIONS to all at Philco for your hardwork, craftsmanship and professionalism! From all of us at Getz & Getz



(250) 727-6300 211 - 4475 VIEWMONT AVENUE VICTORIA, BC

M A N U FA C T U R E R & D I S T R I B U T O R O F

Congratulations to the team at Philco Construction! Your CARE Award is well deserved.


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Producing First Impressions That Deliver A Positive Impact Professional Food Photographer Helping Businesses Succeed


ANAIMO – You never have a second chance to make a good first impression - is a message professional food photographer and marketing consultant Tim McGrath regularly tells his clients. For someone operating in the hospitality or food services industries that first impression might be an image on a website, in an advertisement or on a menu – if that image is appealing you’ll make the sale, if not, you may have lost a customer. “Great images of your culinary dishes and delights can make significant improvements to your success. The purpose of these images is to increase your business, so my job as the photographer is to make you, the client, successful! How your food is presented, in a photo or on the plate, will ultimately be critical to your success. You want that first impression to be the best that it can be.” A professional photographer with more than a decade of experience McGrath, through his company, has worked with restaurants, stores and other hospitality industry clients on projects ranging from menus and cookbooks, to Social Media marketing campaigns as well as traditional advertising.

Tim McGrath has worked as a professional food photographer and marketing consultant for more than a decade

“How your food is presented, in a photo or on the plate, will ultimately be critical to your success.” TIM MCGRATH OWNER, ITS-FOOD.CA

“Unique photos will tempt new customers as they can imagine the gourmet delights they could experience. Quality images remind loyal customers of the deliciousness of their last meal, encouraging them to come back time and again,” McGrath said. “Producing images for any business is great fun! People stop me all

the time and comment about how great it must be to be a professional food photographer, and it is, but it is also hard work. Working with restaurants, working on a cookbook, producing images for a supplier, capturing a bottle of wine, regardless of the assignment it’s all about achieving the same goal – finding the best way to make this



ICTORIA – With a 19 th Century lineage, but with a vision squarely on the 21st Century and beyond, The Union Club of British Columbia has been part of the cultural landscape of the City of Victoria for nearly 140 years – and its story is far from over. Founded in 1879 as an elite gentlemen’s club for the rich and powerful of the community, the Union Club has evolved and adapted over the decades to become a living celebration of the city’s architectural history, and a prized social gathering spot for residents of any gender or background. “We’ve actually now been designated a National Historic Site, which is a great source of pride for everyone. But it’s not a museum - the Union Club is very much a working building. In fact, we’ve just spent half a million dollars refurbishing our Centennial Ballroom, which is a 3,000 square foot space used regularly for meetings, wedding receptions, conferences and other events,” explained Tiffany Armstrong, the Union Club’s Sales & Marketing Manager. With a paid membership of more than 2,500 (including many of Victoria’s leading professionals and business innovators) the Union Club of British Columbia is equally accessible by non-members (as

“The Union Club is more than a landmark, it’s an iconic living piece of Victoria’s history.” TIFFANY ARMSTRONG SALES & MARKETING MANAGER, THE UNION CLUB

long as a member serves as a sponsor) as a venue for rent for activities ranging from social happenings, to business gatherings, to public announcements. The Club, with its elegant Georgian inspired architecture, has served as the backdrop for many media announcements and public proclamations over the years. “Earning the Historic Site designation didn’t happen quickly or easily but was actually a process that took more than six years. Over the years millions have been spent to preserve and to refurbish the Club, but the results speak for themselves. The Union Club is more than a landmark, it’s an iconic living piece of Victoria’s history and continues to play a part in the personal history of those who use and enjoy it,” Armstrong said. Modeled after the classic gentlemen’s clubs of Victorian London,

the Union Club has always prided itself on offering its members premier service, outstanding amenities, companionship and an exceptional level of comfort – in essence, to be there is to feel as though you’ve come home. In addition, the Club has 22 guestrooms available for overnight stays including a few suites with exceptional views of the inner harbor, in a portion of the facility referred to as The Inn at the Union Club. The elegantly furnished guestrooms and suites are readily available to Union Club members, guests of members, or those belonging to any of more than 500 affiliated clubs worldwide. “A lot of effort and money has been spent to keep The Union Club of British Columbia relevant in a modern world. For example, it’s no longer a men’s only club, in fact we have a 48 per cent female membership base, including five women on the board of directors, the year with our first ever female Vice-President” she stated. “First and foremost, we’re a social club that has always been the Union Club’s role and strength. But today we’re even more. The Union Club is a vibrant part of the community it serves, as it has since 1879.”

Food photography can be used in any number of venues, from websites to traditional newspaper advertising image help the client’s business.” More than a provider of professional grade images, ITS-Food. ca also regularly works with clients to develop complete branding packages – which could include everything from logos and color schemes to website design and even the management of the client’s social media presence on any platform. “We create solutions to make you successful. We help you with branding and of course we create images for your website, your social media presence, your menus

and even your traditional print needs. The bottom line is that we create advertising solutions to help you reach your customers,” he explained. Does a prospective client really need to hire a professional food photographer to succeed? For businesses all across the west the answer to that is an absolute yes. The first impression presented to any new client should be a great one and Tim McGrath specializes in delivering first rate first impressions!

34 WHO IS SUING WHOM The contents of Whoâ&#x20AC;&#x2122;s Suing Whom is provided by a third-party resource and is accurate according to public court documents. Some of these cases may have been resolved by publication date. DEFENDANT Atria Management Canada ULC 1212-1175 Douglas St, Victoria, BC PLAINTIFF Watson, Aaron CLAIM $9,098 DEFENDANT Atria Retirement Canada 1212-1175 Douglas St, Victoria, BC PLAINTIFF Watson, Aaron CLAIM $9,098 DEFENDANT BCIS BC Integrated Solutions Inc 800-855 West Georgia St, Vancouver, BC PLAINTIFF Coast Environmental Ltd CLAIM $ 9,566 DEFENDANT Buffalo Inn Ltd 330-522 Seventh St, New Westminster, BC PLAINTIFF Coca Cola Refreshments Canada Ltd


CLAIM $ 715,787

DEFENDANT Eagleye Residential Services Ltd 4599 Chatterton Way, Victoria, BC PLAINTIFF Great West Scaffold Rentals Ltd CLAIM $ 27,510

DEFENDANT Home Depot Of Canada Inc 900-1 Concorde Gate, Toronto, ON PLAINTIFF Scorer, Thomas CLAIM $ 34,943

DEFENDANT Echelon General Insurance Company 300-2680 Matheson Blvd, Mississauga, ON PLAINTIFF Deering, Gary CLAIM $ 35,000

DEFENDANT HSBC Bank Canada 4th Flr 2910 Virtual Way, Vancouver, BC PLAINTIFF Coastline Holdings Ltd CLAIM $ 35,176

DEFENDANT Exact Detailing Ltd 201-1821 Cook St, Victoria, BC PLAINTIFF Surespan Structures Ltd CLAIM $ 143,111

DEFENDANT Integrated Tracking Technologies Inc 11-551 Bezanton Way, Victoria, BC PLAINTIFF Connected Independant Solutions Ltd CLAIM $ 16,839

DEFENDANT Full Swing Excavating Ltd PO Box 28017 RPO Westshore, Victoria, BC PLAINTIFF Finning International Inc CLAIM $ 22,054

DEFENDANT Jace Holdings Ltd 26 Bastion Square, Victoria, BC PLAINTIFF Brown, Laurie CLAIM $ 52,360

DEFENDANT Graham Design Builders LP 1200-200 Burrard St, Vancouver, BC PLAINTIFF Prism Medical Ltd

DEFENDANT Kilgour Construction 1753 Prosser Rd, Saanichton, BC PLAINTIFF McKay, Karmen Lynn CLAIM


$ 35,171

$ 35,000

DEFENDANT LG Electronics Canada Inc 20 Norelco Dr, North York, ON PLAINTIFF Scorer, Thomas CLAIM $ 34,943

DEFENDANT Strata Corp Vis 2088 6th Flr 395 Waterfront Cres, Victoria, BC PLAINTIFF J E Anderson And Associates CLAIM $ 35,186

DEFENDANT Limona Construction Ltd 1626 Garnet Rd, Victoria, BC PLAINTIFF McIsaac, Kimberley CLAIM $ 19424

DEFENDANT Triangle RV Centre Ltd 10299 McDonald Park Rd, Sidney, BC PLAINTIFF TCC & Woodfire Cookery Corp CLAIM $ 29,072

DEFENDANT Milestone Equipment Contracting Inc 101-1930 Island Diesel Way, Nanaimo, BC PLAINTIFF Comer, John CLAIM $ 33,331

DEFENDANT Ventas Canada Retirement II LP 1000-840 Howe St, Vancouver, BC PLAINTIFF Watson, Aaron CLAIM $ 9,098

DEFENDANT Scott Engineering Inc 3148 Antrobus Cres, Colwood, BC PLAINTIFF Deering, Gary CLAIM $ 35,000

DEFENDANT Villamar Construction Ltd 200-7169 West Saanich Rd, Brentwood Bay, BC PLAINTIFF Deering, Gary CLAIM $ 35,000

DEFENDANT Seabrook Developments Ltd 200-7169 West Saanich Rd, Brentwood Bay, BC PLAINTIFF Deering, Gary CLAIM

DEFENDANT Welcome Back Clinic Ltd 1000-595 Burrard St, Vancouver, BC PLAINTIFF Baer, Marshall Scott CLAIM $ 25,256






Existing Hedge


Bicycle Parking

CRU BUILDING 1 5,001 ft2 (464.6 m2) incl. mezz.







Lobby 101




3m S


Up 22R

Stair 1



Signage Tower


CRU BUILDING 2 7,037 ft2 (653.8 m2)


5.79m 6.36



RWL Louvers




CRU BUILDING 3 5,414 ft2 (503.0 m2)

CRU 402 3,077 ft2 (285.9 m2)


Dn 18R

3m Setback


Property Line

PARKSVILLE MIXED USE 560 Island Hwy East and 539 Stanford Ave, Parksville BC

Dec. 2, 2015

Unit 206 Type B Rev 1,303 ft2 HWT

Elec 201

Stor 201

A5.1 Unit 201 Type B1 1,303 ft2

Stair 1

Stair 2

Unit 207 Type B 1,303 ft2

Lobby 201

Unit 210 Type D 940 ft2

Unit 209 Type D 940 ft2

Unit 208 Type D 940 ft2 Elev.


New Sidewalk



Unit 205 Type A 1,220 ft2

Unit 204 Type A Rev 1,220ft2



New Sidewalk

Unit 203 Type A 1,220 ft2


CRU Bldgs Southwest






2.7m S


A V E.




10 S







Corridor 101

Unit 202 Type C 1,598 ft2



5.79m 1.52m

92 Parking 18.27m R.O.W Further West

Rainwater Feature


Dn 22R

CRU 101 1,779 ft2





New Sidewalk

CRU 401 6,497 ft2 (603.6 m2)

Up 18R

Restaurant 3,302 ft2


3.50 m setback

Property Line

Up 22R




HVAC (mezz) Dn 18R

Stair 2


2.7m Garbage / Recycle


Ramp Down 17%


HVAC (platform)



Property Line

3.50 m setback

R O A D 0





Property Line

50 FT



PARKSVILLE MIXED USE Site Plan/ Main Floor Plan

560 Island Hwy East and 539 Stanford Ave, Parksville BC


Overall A1.1 Northwest

PARKSVILLE MIXED USE 560 Island Hwy East and 539 Stanford Ave, Parksville BC

Dec. 2, 2015


Residential/ CRU Bldg 4 Second Floor Plan

560 Island Hwy East and 539 Stanford Ave, Parksville BC


- EARLY 2018 -


Looking to expand in to Parksville’s growing market? Need more space or a higher profile?

In the heart of Parksville with walking to all ammenities.

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Starfish Medical’s founder Scott Phillips has been named the Ernst & Young Entrepreneur of the Year (Pacific) in the technology category. The award is considered one of the world’s most prestigious business honours for entrepreneurs and comes after Phillips was named the 2017 Technology Champion at the VIATec awards. Starfish Medical designs and develops medical devices and has reported 50 per cent growth in each of the past two years.

Harbour Air received the Tourism Sustainability Award at Tourism Vancouver Island’s recently held gala awards event. The award recognizes a tourism business’ efforts and achievements in minimizing its environmental impact, conserving natural resources and benefitting local communities. Harbour Air became North America’s first fully carbon neutral airline in 2007 and has undertaken major sustainability initiatives for over a decade. The Vancouver Island Construction Association has added Stuart Cuthbert of McGregor & Thompson, Mark Liudzius of Kinetic Construction, Chris Lyons of Omicron Construction and Kate Ulmer of Herold Engineer to their board of directors for 201718. The outgoing directors are Katy Fairley, Brian Kapuscinski and Doug Savory.

Sheri Madill True Key Hotels & Resorts (True Key) announces the appointment of Sheri Madill as General Manager of Sooke Harbour Resort & Marina. Sheri previously served as Front Desk Supervisor for five years with the resort and has held roles in retail management, finance and litigation in the past. Established in 2010, True Key Hotels & Resorts has grown fast and developed the resources and SEE MOVERS AND SHAKERS |  PAGE 37


Talk with our specialists about your office needs. | 250.384.0565 |




expertise to strategically market resorts and manage daily operations. Canwest Accounting has opened a larger office in Langford at 103-2787 Jacklin Road. The new office has five-full time employees. Hillside Shopping Centre has been awarded an International Council of Shopping Centres (ICSC) Maple Leaf Award at the recent ICSC Canadian convention in Toronto. Hillside won gold in the Event of Sales Promotion category for centre 400,000 to 750,000 square-feet for their “What’s On Your Bucket List?” summer sales campaign, which attracted entries to win the choice of a dream vacation or $10,000 cash.

Street. The project called “The Affinity” is expected to be completed in 2018 and is being developed by Kang & Gill Construction Ltd. The Union Club celebrated the re-opening of their Executive Fitness Centre on Wednesday, October 11. The Greater Victoria Chamber of Commerce has elected their board of directors for 2018-2019. The incoming members include: Ian Batey of IPB Consulting Services, Christina Clarke of Songhees Nation, Lise Gyorkos of Page One Publishing Inc., Patricia Jelinski of United Way Greater Victoria, Rahim Khudabux of Max Furniture, Julia Livingston of The Bay Centre and Kris Wirk of Dickson Dusanj & Wirk. Continuing board members are Al Hasham, Dan Dagg, John Wilson, Mark Mawhinney, Carmen Charette, Mark Smith and Captain (Navy) Jason Boyd. Amy Robertson, a divorce, family and workplace mediator has partnered with Rebecca Alleyne, a divorce and family lawyer-mediator to offer clients mediation services and a neutral space at 201-1842 Oak Bay Avenue.

Kunal Ghose

V2V Vacations’ Empress ferry is expected to be ready for service by mid-December, after new engines have been installed. The new ferry service between Victoria and Vancouver harbours was halted in August due to engine troubles.

Chef Kunal Ghose has opened a second location of Fishhook restaurant at 407 Swift Street. The new location features a waterside patio on Mermaid Wharf, an expanded menu featuring local, sustainable and fresh ingredients, shared plates and brunch on the weekends. Cadboro Bay Optometry and Dr. Amanda Weinerman have moved to a new location at 2580 Penrhyn Street in Cadboro Bay Village. Dr. Nicole Sehn joins their team from Calgary. The Saanich Peninsula Chamber of Commerce recently held their 11th Annual Crystal Awards for Business Excellence. Hook & Hook was named business of the year (1-15 employees) and Professional Components won that same award in the 16-plus employee’s category. Other winners include: Orcca Dental Clinic in the nonprofit category; SeaFirst Insurance Brokers for Contribution to the Community; Raincoast Conservation Foundation won as green business of the year; the newsmaker of the year was the Victoria Airport Authority; lifetime achievement went to Art Finlayson; the award for entrepreneurial spirit went to Wilson’s Transportation; the new business of the year was Flader Business Centre; the employer of the year was Peninsula Co-op; Peninsula IDA Pharmacy for outstanding customer service; and Brentwood Bay Resort & Spa won for new product or service of the year.

team of professionals at 2249 Oak Bay Avenue.

25th year in business at 1320 Douglas Street.

Island Muffler & Auto Services recently celebrated their 50th anniversary as a locally owned and operated business at 677 Burnside Road East.

Victoria was recently named the number two small city on the latest Conde Nast Readers’ Choice awards. The magazine ranked Victoria second on the list of the top-20 small cities outside of the US, behind San Miguel de Allende in Mexico. Victoria beat out Florence, Italy, Bruges, Belgium and Lucerne in Switzerland for the coveted spot.

The former Sisters of St. Ann home-care building now owned by the University of Victoria (UVIC) is being turned into Oceans Network Canada’s base research facility. The $7-million renovation is expected to be completed by April. Oceans Network Canada was formed ten years ago to do underwater research. It was recently awarded $46.6-million over five years through the Canada Foundation for Innovation. Victoria-based Latitude Geographics has received investment from Battery Ventures, a global, technology-focused investment firm. Latitude offers web-based mapping software and related geographic information system software. No financial details of the deal have been released. Wheaton Chevrolet Buick GMC Cadillac and Campus Nissan have been named Green Star Award winners by the New Car Dealers Association of British Columbia. Both dealerships were presented with the Clean Energy Vehicle for BC award for their promotion of clean-energy vehicles and reducing greenhouse gas emissions.

Ron Mattson Ron Mattson has been appointed to the board of Island Health by the BC government. Mattson is a seven-term councillor for View Royal and a former Health Ministry manager for the BC Health Ministry. Mattson was among eight employees fired in 2012 for what turned out to be a flawed investigation of alleged privacy breaches. The government, under the BC Liberals, later apologized for the firings and paid compensation.

Herald Street Law has hired Aharon Y. Ittah as an associate at #101 - 536 Herald Street. Aharon has a number of years of experience as a litigator and solicitor in Victoria.

Yasuko Thanh and Margriet Ruurs were recently awarded $5,000 each during the 2017 Victoria Books Prize Awards gala held at the Union Club.

Diamond Optical Eyecare is celebrating their


Alan Winter Alan Winter has joined the University of Victoria’s Peter B. Gustavson School of Business as an adjunct professor. Winter has three decades of experience in the technology sector and government. He is a director of Geoscience BC, Discovery Capital and the BC Business Council and is a member of the University of British Columbia’s Research and Innovation Council. Former CHEK News anchor Jim Beatty has started his own communications company Jim Beatty Communications. The newly formed company will focus on strategic communications, media training, crisis management and government relations. The Victoria Esquimalt Harbour Society is launching a new award and scholarship to honour long-time Victoria harbourmaster David Featherby and help students in the marine trades at Camosun College. The society is currently fundraising to help establish the Featherby Award, which aims to handout $650 each year to a student. Featherby retired in 2015 after serving as harbour manager with Victoria’s harbour for 30 years.

Joe Newell

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After over 11 years at their Yates Street address, Joe Newell and his team at Joe Newell Architect Inc. have moved out of downtown Victoria to Lakeside Village in View Royal at #2 – 101 Presley Place. Saanich council has approved a five-storey, 68-unit condo development on Shelbourne


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Cassie Kangas Engel & Volkers has hired Cassie Kangas to their

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u r i n g t h e l a s t fe d e ral election, now Prime Minister Justin Trudeau sloughed off several comments suggesting that corporations existed only to assist business owners in avoiding paying tax. T h at was d ropped i n t he midst of endless promises of “sunny ways”, accompanied by Trudeau’s other, inflammatory class-warfare adjectives like “income sprinkling”, “tax loopholes” and not-so-subtle suggestions that the “rich”, aka business owners, need to “pay their fair share”. Such populist, provocative phrases appealed to Liberal supporters. But few believed Trudeau’s corporation statement would become the platform from which an all-out attack on small and medium-sized businesses would be launched. It has, and then some. The Liberals have apparently

scaled back their plans somewhat, if one is to believe the almost daily re-announcements. It remains to be seen how much change will actually take place to the ill-conceived plans, or if this is yet another smokescreen to confuse the masses while the federal government attempts to slip through the most draconian corporate tax increases this country has witnessed in a century. So, what are corporations all about? Ta x dodge veh icles? Hardly. They were set up as retirement funds for small business owners, as an incentive to encourage people to take risks as they provide a better future for themselves and their families. Imagine how government employees would react if their pensions were hacked to pieces. They’d be horrified. This is what the Liberals tax scheme is doing while tackling corporations – attacking the financial future of business people. Demonizing something before ta xing it is an effective p ol it ic a l m a neuver. Pe ople shrug but don’t complain when t h ey h ave to p ay so-c a l le d “sin taxes” on cigarettes and tobacco, for exa mple. Wa nt more money out of the oil and gas industry? Demonize it and make it seem evil to voters, who will almost demand punitive taxes be implemented to stop

resource-extracting, “earth ending” companies. And there we have it: The justification of a carbon tax. When the clouds of government begin to hover over one particular industry, they should be afraid, and get prepared for the impending deluge of taxes that is about to drench them. Governments play a long end game in this regard, piggy-backing off a social narrative rehea rsed stead i ly th roug h educators, Hollywood and traditional media. Movie after movie depicts big business in the worst possible ways, as profit-hungry corporations who don’t care for any employee or environmental concern, as they chase the almighty buck. But this needs to be said as pla i n ly as possible: It is not business owners who are greedy. Governments are greedy. Governments are the ones who refuse to restrain their insatiable thirst for more tax revenues to pay for a public service that now makes, on average, 20 per cent more in wages and benefits than those in the private sector. And by the private sector, we mean the jobs that pay for those services in the first place. As Trudeau trumpets his socalled defense of the middle class – which, by the way, never did better than under the previous government – does he not

realize that many small business owners are indeed the middle class? A thoug htf u l, even-keeled friend tossed this line out a while ago, and it stuck with me: “Socialism is theft”. Stark, but true, isn’t it? Although some of the principles of socialism may be virtuous - i.e. helping those that cannot help themselves - the very essence of socialism is taking from those who ‘have’ - those that work – and distributing it to those who ‘have not’ because they either don’t or won’t work. A s on e f r i e n d s a id : I f t h e government keeps taxing the ‘haves’ and giving to the ‘havenots’, what will they do when the ‘haves’ leave? And by the way, if socialism is so great, why isn’t every person in a communist country wealthy, instead of only those at the top? Just asking. . . So when it comes t i me for millionaires Trudeau and beleaguered Finance Minister Bill Morneau to wrestle businesses to the ground with “well-deser ved” pu n it ive ta xes, t he chorus of Canadians who don’t understand the challenges of business cheer and chime in with “it’s about time”. Except it’s nothing but a big smoke screen. As the Trudeau govern ment’s never-end i ng spending spree continues, far,

far above projections, unabated, the realization has come that there isn’t enough money coming in to pay for what they’ve ordered. Thus the attack on “bad, bad business”. The never-in-business-forh i m sel f T r udeau suggests that business owners are “tax cheats” who find “loopholes” to “sprinkling” money around to avoid Revenue Canada. His devious choice of words is deliberate, without question. W h i le doi ng so, he refuses to acknowledge that business owners must - and do - abide by the legal rules laid out by all levels of government. The taxation rules by which Canadian businesses have been governed since 1972 took six years to plan and consider before implementation. T r u d e a u’s d ra m a t i c t a x “plans” were concocted behind the scenes by “bureaucrats gone wild”, in mere months. At last report the federal government received 21,000 responses/objections to the plans – and left itself less than a week to “consider” them all. Which of course they have not. Greedy business? Hardly. It’s time the federal government looked in the mirror and realized that as they vainly point the accusatory finger of “greed” at business, there’s three fingers pointed directly back at themselves.



i t h o n e y e a r to go until municipal elections in the fall of 2018, the Canadian Federation of Independent Business (CFIB) released its annual BC Mu n icipa l Sp end i n g Watch r e p o r t r e c e n t l y, s h o w i n g t h at lo c a l gover n m ent re a l operating spending outpaced popu l at ion g row t h nea rly fou r-fold between 2005 a nd 2015. The report also reveals a large part of unsustainable rises in municipal operating spending

is driven by a broken collective bargaining compensation system that, if left unaddressed, will cause large tax and fee increases for local residents and businesses. “Business owners, like other British Columbians, value and respect the dedicated people i n mu n icipa l pol ice, RCM P, and fire protection services. The current system for setting c omp en sat ion i s, however, clearly broken and causing unsustainable increases in municipal costs,” states Richard Truscott, Vice-President, BC and Alberta. “Arbitrators often fail to consider a municipality’s economic conditions or the ability for local taxpayers and small businesses to pay for the increases when settling wage contracts. If the system isn’t fixed, it will surely cause huge hikes in taxes and fees down the road,” says

Truscott. Approximately 60 per cent of municipal operating spending ty pically goes towards public sector wages and benefits. For ex a mple, 57 p er cent of Vancouver’s budget was spent on this operating expense. It i s i mp or t a nt to note, however, that public sector wages and benefits are not the only driver of spending. Municipal governments have direct control over the other 40 per cent of operating spending, which is also growing. CFIB’s 2017 Municipal Spending Report found that only 7 out of 152 municipal BC governments kept real operational spending at or below population growth over the 10-year period examined, which means BC cities are spending at a faster rate than they are growing. “Spend i ng control is a top i s s u e fo r e n t re p re n e u r s i n

British Columbia. Small businesses are the backbone of our economy, yet they are the ones pay i ng a n u n fa i r por tion of the taxes to support ever-expanding municipal operating budgets. T he rea l ity is t hat current spending trends are not sustainable, and small businesses are feeling the brunt of it. Its time to understand and address the underlying causes” concludes Truscott. Fo r m o r e i n fo r m a t i o n o n arbitration, or to view a more detailed breakdown of municipal operating spending, please go to: BC Municipal Spending Watch 2017. CFIB is Canada’s largest association of small- and mediumsized businesses with 109,000 members across every sector and region, including 10,000 in BC. For more information, visit

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Canada and recognize success, leadership and innovation in the tourism sector.

Yasuko won the 14th annual Victoria Butler Book Prize for her book “Mysterious Fragrance of the Yellow Mountain”. Margriet was named the winner of the 10th annual Bolen Books Children’s Book Prize for her work entitled “Stepping Stones: A Refugee Family’s Journey”.

Ajna Yoga celebrated their 5th year in business on October 18 at both of their Oak Bay locations. Ajna is a college and studio that is one of only 11 studios worldwide to be internationally-accredited for their unique 800hr Yoga Therapy program.

Lowe’s celebrated the grand opening of their outlet at 850 Langford Parkway in Langford.

Family Eyecare Centre welcomes Dr. Darcy Dennis to their team at 749 Yates Street.

Bosa Developments, which bought the Empress Hotel three years ago, has acquired Dockside Green in Victoria West. Construction on the site is expected to start next year, allowing people to move into the mixed-use property two years later. Owner Vancity Credit Union, through Dockside Green, is selling 10 acres of the 15-acre property to Bosa. The sale closes on December 15 and the purchase price is not being released.

Colwood Dental Group introduces Dr. Sonny Phangura to Dr. Hunter’s practice within Colwood Dental Group at 318 Goldstream Avenue. Sonny was born and raised in Quesnel, BC and graduated from the Faculty of Dentistry at the University of British Columbia. Dr. Aman Shoker has joined Dr. Walker’s team under Colwood Dental Group at the same location. Aman was born in Langley, BC and completed her Dentistry degree at the University of Saskatchewan.

Sears at Hillside Shopping Centre is currently undergoing a liquidation sale after the oncegreat Canadian retailer announced they will be going out of business. Sears has been an anchor tenant at the shopping centre since 1969. Re/Max Alliance Victoria congratulate their recent sales leaders. They are Ron Neal, Karen Love, Alex Burns, Laura Godbeer, Mark Salter, Glen Glowinski, Robert Cvitanovik, Robyn Wildman, Claude Delmaire and April Spackman. Re/Max Alliance is at 770B Hillside Avenue. NexGen Hearing has opened for business in Sidney at #2 – 9764 Fifth Street. The Better Business Bureau is holding their annual Torch Awards on November 3, 2017 at the Union Club. Village Service Automotive Repair is celebrating their 30th year in business at 3845 Cadboro Bay Road. Aragon Properties has received a heritage alteration permit for the English Inn as part of a greater redevelopment proposal. The Vancouver-based company plans to add a restaurant and bar to the structure and undertake a complete renovation of the hotel. Aragon also plans on building a 180-unit condominium complex on the property at 429 Lampson Street. The Municipality of Central Saanich recently announced the addition of two new directors. Brian Barnett is the new Director of Engineering and Public Works and Jarret Matanowitsch is the new Director of Planning and Building Services. Barnett replaces Bruce Grieg, who was let go six months before the end of his contract in June, while Matanowitsch will move from the District of Saanich to begin his role on October 30. Re/Max Camosun recently announced their top producers. They are Jason Leslie, Tom Krumpic, Roy Banner, Jennifer Bruce, Kevin Koetke, Shannon Jackson and Glenda Warren-Adams. Visit the Re/Max Camosun team at #101 – 791 Goldstream Avenue. Two Victoria-based companies and one local campaign have been nominated at this year’s Canadian Tourism Awards. Whale watching and eco-tourism company Eagle Wing Tours is a top-three finalist in the Air Canada Business of the Year category. V2V Vacations is up for the VISA Canada Innovator of the Year award. BC Ale Trail’s “Arrive Thirsty. Leave Inspired.” Campaign is a finalist in the Marketing Campaign of the Year category. The Awards are hosted by the Tourism Industry Association of

Peninsula Lifetime Eyecare Centre welcomes Dr. Andrew Lewis to their team of professionals at 2379 Bevan Avenue in Sidney. Reflections Hair Design welcomes Andrew Bedford to their team at 2548 Windsor Road. Mastermind Toys opened a location at the Westshore Town Centre this month. The company is opening 12 new stores across Canada this year. Sidney and North Saanich RCMP has named Constable Meighan de Pass as the new community policing officer for the area. Meighan joined the RCMP in 2000 and has served in a variety of roles including First Nations officer and most recently, general duty watch commander in the Sidney North Saanich detachment.


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Dr. Colin Tamboline at the Peninsula Medical Clinic is retiring from the practice which will be taken over by Dr. Ruth Caden. Re/Max Camosun Peninsula Realty recently announced their top producers and top lister. The top producers are Jeff Meyer, Craig Walters, Roy Coburn and Jeff Bryan. Their top lister is Dan Juricic.


Bayshore Home Health is pleased to welcome Terra Munro to their team as the South Island Care Manager at 2269 Mills Road in Sidney. Terra brings over 10 years of experience in the seniors health care industry and recently worked as the Community Relations Manager at Sidney All Care Residence. The City of Victoria relieved city manager Jason Johnson of his position effective September 22. Long-time City staffer Jocelyn Jenkins, who previously served as Johnson’s deputy, was named acting city manager effective immediately. The Pacific Centre Family Services Association is opening a new space at 324 Goldstream Avenue. The Pacific Centre offers a number of services including counselling, youth outreach, parent/teen mediation and many more. The Oak Bay Police Department welcomes Const. Manny Montero, a former officer of the London Police Service in London, Ontario to their team. Black Press announces the appointment of Dale Naftel as interim publisher of the Peninsula News Review and Keri Coles as a multimedia journalist for the Oak Bay News.

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Business Examiner Victoria November 2017  

Featuring the latest business news and information for Greater Victoria, including Sidney, the Saanich Peninsula, Langford, Colwood, Sooke,...

Business Examiner Victoria November 2017  

Featuring the latest business news and information for Greater Victoria, including Sidney, the Saanich Peninsula, Langford, Colwood, Sooke,...