Business Examiner Thompson/Okanagan November 2017

NOVEMBER 2017

» SPARKLING HILL SPA EARNS TOP SPOT

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KELOWNA Highstreet Ventures ranked as one of Canada’s fastest growing companies

Thompson/Okanagan WWW.BUSINESSEXAMINER.CA

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SUMMERLAND 8th Generation Vineyard winner of a SICA 2017 Commercial Building Award

The Steel And Aluminum Fabricator Took The Prize At Kelowna Business Event

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INDEX News Update

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Kamloops 4 Kelowna 5 Salmon Arm

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Summerland 15 Vernon 17 Movers and Shakers 20 Opinion 22 Contact us: 1-866-758-2684

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Northside Industries Wins Business Excellence Award for 2017’s Best Large Business of the Year ELOW NA—On October 12th, Northside Industries accepted the Best Large Business of the Year award at the Kelowna Chamber of Commerce’s 30 th Annual Business Excellence Awards. A near record-breaking crowd of 400 attendees witnessed Northside’s v ictory, a long w ith those of nine other businesses who were narrowed down from a pool of twenty-seven finalists.

Afterward, Northside President and CEO Steve McKay was by no means blasé about his company’s attention-getting honour. “It was very humbling to win,” he says, reflecting on the evening he spent with team members at the Delta Grand Okanagan hosted event.

Why, in McKay’s opinion, did the steel and aluminum fabricator take the prize? He says, SEE NORTHSIDE INDUSTRIES | PAGE 15

Northside Industries President Steve McKay at the shop

Sun Peaks Grand Hotel A Finalist In National Tourism Awards Award Criteria Looks At Best Practices In The Tourism Industry BETH HENDRY-YIM

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AMLOOPS - The finali s t s fo r t h e Ca n a d i a n Tourism Awards, which celebrate overall best practices in the tourism industry, were recently announced, putting Sun Peaks Grand Hotel & Conference Centre in the running for the Air Canada Business of the Year Award.

One of three finalists for the

Tourism Industry Association of Canada’s (T I AC) awa rd s, Sun Peaks is up against Eagle Wi ng Tou rs Ltd i n V ic tor i a and Gold Eagle Lodge in North Battleford, Saskatchewan.

“T he other two fi na l ists are great examples of strong b u s i n e s s e s t h a t d o o u r i ndust r y proud a nd we h ave the utmost respect for them.

It is an honour to be a finalist beside them,” sa id Vivek

Sharma, general manager. “I personally know Brett Soberg from Eagle Wing tours and admire the work he does for the travel and tourism industry, especia l ly when it comes to bringing environmentally sustainable practices in our areas of work.”

The awards are presented annually by T I AC to recognize success, leadersh ip a nd i nnovation in Canada’s Tourism

Industry. They showcase the nation’s best overall practices in tourism products, services and experiences.

“These awards are great for the industry. They bring attention to the hard work that goes into delivering an exceptional experience for visitors. In this day and age, when big brands seem to be present everywhere SEE SUN PEAKS | PAGE 7

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NEWS UPDATE

VERNON Chamber Welcomes Back A Familiar Face The Greater Vernon Chamber of Commerce a n nou nced the h i ri ng of Dan Proulx as membership and marketing coordinator. Mr. Proulx is quite familiar with the organization serving as the Membership and Events Coordinator in 2015. He will be assisting in recruiting new members and working with our cu rrent members on ma rketi ng a nd promotions.

“We are looking forward to welcoming Dan back to the Chamber team, with his strong relationships with the business community and his knowledge of the Chamber of Commerce, it can only mean incredible opportunities for the Chamber membership,” says Dione Chambers, General Manager.

“I am extremely excited to be returning to the Chamber. There are a lot of positive things happening that I am thrilled to build upon and new ideas I can’t wait to share. As always, I am focused on bringing value to the memberships” stated Dan Proulx.

In addition to his previous work with the Greater Vernon Chamber of Commerce, Dan Proulx was President of JCI Vernon (Junior Chambers International) and has a thorough understanding of the Chamber movement and the many benefits available to members.

Jamie Morrow, who was the Chamber of Commerce Sales and Business Development Manager has left the organization to take a full-time position at Okanagan

College. We would like to thank Jamie for his hard work and continued dedication to the Chamber organization. We know that we will see Mr. Morrow around town at Chamber events and we wish him all the best.

VERNON Council Endorses Plan for Fire Rescue Services On October 23, 2017, the City of Vernon Council endorsed an Eight Year Strategic Plan for Vernon Fire Rescue Services (VFRS). The plan addresses key enablers for the provision of reliable and safe service which include a funded replacement schedule for fire apparatus, such as fire engines, tenders and a ladder truck; a life cycle replacement plan for equipment including self-contained breathing apparatus, ladders, personal protective equipment; the long term operation of the three fire halls; staffing and one time projects.

“Our plan is focused on providing a reasonable level of public safety through a well prepared and equipped firefighting force. The plan fills in identified gaps in resourcing and addresses the most pressing needs for the consistent provision of service. Council’s endorsement and support of the plan is critically important to the success of VFRS and the ability to serve the community”, said David Lind, Interim Fire Chief.

The plan sets out immediate objectives to replace breathing apparatus in 2017, to contract out dispatch services in 2018, to initiate fire apparatus replacement

NOVEMBER 2017

through purchase of a fire engine in 2018, to initiate hose replacement in 2018, to add four career firefighters in 2019, and to increase paid-per-call and paid-oncall firefighters.

“This is an investment into the safety of our community”, says Mayor Mund.

“Interim Chief Lind brought forward a comprehensive, eight-year plan to build the capacity of VFRS to meet the increasing demands on our firefighters.

Council has given Interim Chief Lind the support and direction to move forward.”

The Vernon Fire Rescue Services Eight Year Strategic Plan, 2018 – 2025 is available for viewing on the City of Vernon website.

VERNON 3 Per Cent Hotel Tax To Begin On January 1, 2018 The City of Vernon has been informed by the Ministry of Finance that the application to collect a 3 per cent Municipal Regional District Tax (MRDT), also known as a Hotel Tax, has been approved

by Cabinet. Currently, accommodators in Vernon collect a 2 per cent MRDT. The change in tax will occur on January 1, 2018 and will be in place until December 31, 2022.

Based on a recommendation from the Tourism Advisory Committee and support from local accommodators, the City of Vernon submitted a 3 per cent MRDT application to Destination BC and the Ministry of Finance in April 2017.

The City of Vernon will receive 2.8 per cent of the 3 per cent MRDT, with the remaining 0.2 per cent going towards the provincial Tourism Events Program. All of the funds generated from the MRDT are used for tourism marketing, programs and projects in accordance with the MRDT Program Requirements.

The additional revenue, estimated to be $300,000 annually, will assist the City of Vernon in its marketing efforts.

According to BC Stats, Vernon has had the fastest growing MRDT in the Thompson Okanagan each and every year since its first full year of collecting in 2011. This strong growth has continued into 2017, with room revenue up 8.3 per cent as of the end of July 2017.

T he P rov i nci a l Sa les Ta x Act was amended in 2015 to increase the maximum available MRDT from 2 per cent to 3 per cent. There are over fifty communities in BC collecting the MR DT including fourteen that moved to a 3 per cent. Kelowna and Kamloops began collecting a 3 per cent MRDT on July 1, 2017.

BC BC Home Sales Ratchet Higher in September The British Columbia Real Estate Association (BCREA) reports that a total of 8,340 residential unit sales were recorded by the Multiple Listing Service (MLS) in September, an increase of 9.9 per cent from the same period last year.

Total sales dollar volume was $5.8 billion, up 30.2 per cent from September 2016. The average MLS residential price in the province was $693,774, up 18.5 per cent from September 2016. ”BC home sales rose nearly 5 per cent from August on a seasonally adjusted basis,” sa id Cameron Muir, BCR E A

Chief Economist. “Total active listings on the market continue to trend at ten-year lows in most BC regions, limiting unit sales and pushing home prices higher. While the economic fundamentals support elevated housing demand, rising home prices are eroding affordability, particularly for first-time buyers.”

Yea r-to-date, BC residentia l sa les dollar volume was down 12.8 per cent to $57.6 billion, when compared with the same period in 2016. Residential unit sales declined 13 per cent to 81,608 units, while the average MLS residential price was down 0.2 per cent to $705,501.

KELOWNA Investment Gets Global Attention The City of Kelowna is among the 21 smartest cities in the world, based on its approach and investment in technologies to address community goals.

The Intelligent Community Forum’s Smart21 Communities for 2018 puts Kelowna on a list that includes cities in France, Finland, Taiwan and Australia.

The Smart21 represent the best models of economic, social and cultural development in the digital age, in the judgment of ICF a nd its tea m of independent analysts.

“Being named a Smart 21 Community is global recognition that the City, its citizens and businesses are all playing a part in moving Kelowna forward as an innovation-based community,” said Mayor Colin Basran. “We look forward to the next phase of the awards program and will use the Smart 21 to continue to market the opportunities that exist in the region for innovators.”

The rankings are based on how cities described their work in six categories – broadband availability, innovation, development of a k nowledge workforce, digital equality, sustainability and advocacy.

Among other things, the City’s application focused on its deployment of a dark fibre network, the Climate Action Plan, the Okanagan Centre for Innovation, the Okanagan Young Professionals Collective, the Imagine Kelowna engagement program and the City’s Open Data information on kelowna.ca.

“This year’s list contains more surprises than we have seen in a long time,” said ICF co-founder Louis Zacharilla.

“Over half of them are Canadian communities that have been working on their programs for years. We also see Taiwan and Australia continuing to embrace broadband and the ICF Method effectively.”

Council’s direction to ensure Kelowna is open for opportunities has fostered and attitude of innovation and partnerships to deliver and expand services provided to businesses and citizens.

The next step in the process for the City of Kelowna is to submit a more detailed description detailing their opportunities, challenges, and results of local innovation. ICF’s analysts review the questionnaires and, in February, ICF names the Top7 Intelligent Communities of the Year.

T he I ntel l igent Com mu n ity of the Year will be named on June 7 during an SEE NEW UPDATE | PAGE 3

NEWS UPDATE

NOVEMBER 2017

NEW UPDATE CONTINUED FROM PAGE 2

Awards Dinner at the ICF Global Summit in London.

ICF stud ies a nd promotes the best practices of t he world’s I ntel l igent Communities as they adapt to the new demands and seize the opportunities presented by in formation a nd communications technology.

KELOWNA Investment Gets Global Attention The City of Kelowna is among the 21 smartest cities in the world, based on its approach and investment in technologies to address community goals.

The Intelligent Community Forum’s Smart21 Communities for 2018 puts Kelowna on a list that includes cities in France, Finland, Taiwan and Australia.

The Smart21 represent the best models of econom ic, social and cultural development in the digital age, in the judgment of ICF a nd its tea m of i ndependent analysts.

“Being named a Smart 21 Community is global recognition that the City, its citizens and businesses are all playing a part in moving Kelowna forward as an innovation-based community,” said Mayor Colin Basran. “We look forward to the next phase of the awards program and will use the Smart 21 to continue to market the opportunities that exist in the region for innovators.”

The rankings are based on how cities described their work in six categories – broadband availability, innovation, development of a k nowledge workforce, digital equality, sustainability and advocacy.

Among other things, the City’s application focused on its deployment of a dark fibre network, the Climate Action Plan, the Okanagan Centre for Innovation, the Okanagan Young Professionals Collective, the Imagine Kelowna engagement program and the City’s Open Data information on kelowna.ca.

“This year’s list contains more surprises than we have seen in a long time,” said ICF co-founder Louis Zacharilla.

“Over half of them are Canadian communities that have been working on their programs for years. We also see Taiwan and Australia continuing to embrace broadband and the ICF Method effectively.”

Council’s direction to ensure Kelowna is open for opportunities has fostered and attitude of innovation and partnerships to deliver and expand services provided to businesses and citizens.

The next step in the process for the City of Kelowna is to submit a more detailed description detailing their opportunities, challenges, and results of local innovation. ICF’s analysts review the questionnaires and, in February, ICF names the Top7 Intelligent Communities of the Year.

T he I ntel l igent Com mu n ity of the Year will be named on June 7 during an Awards Dinner at the ICF Global Summit in London.

ICF stud ies a nd promotes the best practices of t he world’s I ntel l igent Communities as they adapt to the new demands and seize the opportunities presented by in formation a nd communications technology.

KELOWNA 2017 Wood Design Luncheon Conference On November 22nd, a 2017 Wood Design Luncheon Conference will be taking place in Kelowna, an event focusing on pre-fabrication, tilt-up and tall wood.

This year there are two locations in BC: Kelowna and Victoria, that are holding the events put on by Wood WORKS! BC – Canadian Wood Council. The conference is an opportunity for building and design officials, architects, building officials, developers and engineers to come together and discuss navigating new methodologies, and the adoption of best practices in construction and wood design. Also included at the event is an opportunity to earn free learning credits: three core AIBC CEUs, and three BC Housing CPDs. Attendees will enjoy various workshops and a free hot lunch.

The event will be held at the Delta Hotels

by Marriott Grand Okanagan Resort, and registration is now open online at: wood-works.ca/bc.

OSOYOOS Spirit Ridge, Joining “Unbound Collection” By Hyatt Spirit Ridge at Nk’Mip Resort will become the first establishment in Canada, and the sixth in the world to affiliate with the “Unbound Collection” by Hyatt brand. The official franchise agreement between the Spirit Ridge Owners Association and Hyatt Hotels Corporation will come into force on December 11th, featuring a $5.2 million renovation. The renovation’s first phase is scheduled for completion by the spring of 2018, and will remain open to guests during its remodeling period. Included in the upgrades plan are: guest suites, meeting rooms, restaurants, fitness centres, public areas and pools.

Hyatt’s Unbound Collection was made official in March 2016, and features a group of properties that are considered to provide one-of-a-kind, story-like experiences. Since Spirit Ridge is situated on land belonging to the Osoyoos Indian Band for centuries, visitors will gain a glimpse into the rich, ancient indigenous culture associated with the resort and will be able to craft their own stories.

The resort’s design features adobestyle villas and suites that range between one and three bedrooms each.

Each accommodation includes kitchens, private terraces, breathtaking views of neighboring vineyards, Osoyoos Lake and its surrounding mountains. On the property, which is run by Executive Director and General Manager Daniel Bibby and Shantell Paisley – Director of Sales and Marketing, there are currently 226 villas and suites, a 7,000-square-foot conference centre, food and beverage options, private cabanas, pools and hot tubs, as well as private beach access on Osoyoos Lake.

SALMON ARM Rural Dividend Grants Provide A Boost To Salmon Arm T h e B C gover n m ent i s prov id i n g

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$235,000 to support three community projects in Salmon Arm. The funding is part of more than $10.1 million being awarded to 90 eligible local governments, First Nations and not-forprofit organizations under the BC Rural Dividend program.

The Salmon Arm Economic Development Society is being awarded $100,000 for the Salmon Arm Innovation Centre, a two-year pilot project that will provide a co-working space, as well as programs to develop a youth workforce in the community and support, among other things, innovation and entrepreneurship in the community.

The Salmon Arm Museum & Heritage Association is getting $37,000 to plan phases 2 and 3 of the RJ Haney Heritage Village and Museum. The grant will fund a series of reports that support the development of a gate admission program, general planning for a new dining room and kitchen, and the market analysis, design and planning for the new Children’s Museum.

The Splatsin Development Corporation gets $98,000 for the Splatsin Employment & Training Services Initiative, a program to help youth and community members acquire the skills needed to gain employment, cope in the workplace, and learn about job and career options.

The Rural Dividend program provides grants of up to $100,000 each for single applicants, and up to $500,000 for partnerships to help rural communities stabilize their economies and create long-term local employment.

activities. Some of these compounds are being examined for the treatment of cancer, Parkinson’s disease, and other serious health conditions.

Deyholos is joined by UBC Okanagan biology professor Soheil Mahmoud—who studies the potential of lavender, UBC chemistry professor Paul Shipley—whose lab examines the chemistry of medicinal plants, and Thompson Rivers University chemistry professor Bruno Cinel —a natural products chemist who specializes in the use of Nuclear Magnetic Resonance Spectroscopy for structural determination and chemical analysis. Together with a team of post-doctorate fellows and graduate students, they will work at the laboratories of industrial-based companies Valens AgriTech and Supra THC Services—both of which are fully licensed by Health Canada to conduct research and analysis on cannabis plants and byproducts.

Deyholos notes that neither university has a license to grow or store cannabis on campus but the industrial partner has facilities and licenses to grow more than 4,000 plants for research purposes.

“The facilities available at Valens Agritech and the analytical capabilities of Supra THC Services are truly stateof-the-art,” he says. “Having access to properly licensed facilities within an industrial setting will enable our talented interns to gain critical skills in a rapidly growing industry.”

The Cannabis Bio-products Toolbox was awarded a three-year $330,000 Mitacs research grant.

OKANAGAN

KAMLOOPS

UBC And TRU Team Up

Transportation Company Partners with First Nations

UBCO Media Release Resea rchers at UBC Okanagan a nd T h om p s on R ive rs Un ive rsit y h a v e teamed up with an industry partner to investigate the many useful products that can be made from cannabis.

Dubbed the Cannabis Bio-products Toolbox, the col laborative resea rch project will explore the vast range of bioproducts that can be made from the plant—these include pharmaceuticals, nutritional products, and industrial fibre.

“Cannabis is a source of many potentially valuable products,” says UBC Okanagan biology professor Michael Deyholos. “But because of its prohibition over the past decades, development of new products from cannabis has lagged behind other crops.”

Deyholos, whose research explores the potential of flax and hemp, says on the medicinal side of cannabis there are dozens of compounds in the plant that may have specific health benefits. The researchers want to breed strains that are enriched in various combinations of these compounds, tailored to needs of specific patients.

“Besides these pharmaceutical compounds, there are healthful oils and proteins in the seed that we would like to enrich,” he adds. “All of this requires a better understanding of the genes and chemicals already present in different strains of cannabis, and that is what this project is designed to do.”

Deyholos says while cannabis is best known as a source of THC—the principal psychoactive ingredient—the plant produces at least 90 other cannabinoids, many of which have potent biological

Arrow Transportation Systems Inc. and BCT Projects recently came up with a potential solution to address driver shortages in the trucking industry and high unemployment rates among First Nations. Arrow is one of the oldest and most established resource transportation companies in North America with an operating history approaching 100 years.

A partnership was formed between Arrow, BCT Projects, Thompson Rivers University and Columbia Transport Training Ltd. to develop an Arrow and First Nations Driver Training Program.

This program will provide individuals with the necessary education and traini ng th roug h T hompson R ivers Un iversity to obtain their Class 1 Driving License. Individuals will then begin “on the job” training with Arrow’s Driver Mentor Program. A rrow is com m itted to hiring successful individuals and providing full time employment to those who are passionate about becoming professional drivers. The objective of this program is to develop qualified and competent drivers who want to have successful careers.

Kevin Gayfer, Regional Manager at Arrow, said “We have a history of building long-standing working relationships with First Nations communities based on trust, respect and cooperation. Our partnerships with First Nations groups have been established through formal joint ventures and informal collaborative initiatives. Arrow plans to build on these successes by continuing to seek progressive and unique partnerships while providing employment opportunities for members of First Nations communities.”

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KELOWNA/TOTA

NOVEMBER 2017

CREATING A CUSTOMER EXPERIENCE - GOING BEYOND CUSTOMER SERVICE

KAMLOOPS DEB MCLELLAND

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a st weekend, I went to b re a k f a s t a t a s m a l l e r café in my city. It seated about sixty. W hen I arrived, there was only one waitress on duty. She was trying her hardest but couldn’t keep up with the flow of customers. Orders took 15 – 20 minutes to take, tables were not cleared for new customers, and the payment line up was five deep. She was trying to

perform all the functions of the restaurant, but was unable to do any of them well by herself.

This is an example where the restaurant’s customer service system was not able to create a positive customer experience.

Putting a second waitress on earlier in the day and adding a bus person would have alleviated the pressure, and three of the customers that wandered in after us who left due to the wait, could have been saved. In this case, the business owner had failed to recognize that every time the door opens, phone rings, or a customer visits your website what they encounter adds to your Customer Experience.

This is a common challenge.

Small business owners spend thousands of dollars every year attracting customers to their business. They advertise, attend events, give to the community and work to build their

brand. However, many miss out on the most important aspect of business growth: the Customer Experience.

Customer Experience is a blend of product attributes (product quality, pricing, availability) combined with customer service elements (service, atmosphere, approachability, warranty or guarantee) all benchmarked on a strong cultural identity of the WHY the company exists.

It’s imperative you spend time sharing your WHY with your team. When they understand why you are doing (or trying to do) what you do, they can get onside. Simply stated; A leader without vision is on a nice walk, a leader with vision has purpose and focus. Once your vision is firmly entrenched, your team can align their actions to it, creating a sense of purpose in them as well.

The second factor in a positive

Customer Experience is a system where roles are clearly defined, r e s p o n s i b i l i t i e s a r e m o nitored, and your team knows how to perform when things get difficult. Systems that are based on predictable process can be scaled up or down depending on the situation. In the café for example, when more than 50 per cent of the restaurant was full, a call could have been made to bring in more staff. Or if the rush was anticipated (looking at prior year sales) then staff could have been scheduled. Similarly, once the rush slowed, staff could be sent home. Similar systems can be used for stocking, shipping and receiving, customer flow, etc. A good system is one that is scalable, consistent and manageable.

Finally, the attitude and approach of your team to your customers is what creates the sense of a positive Customer

Experience. Training on conflict resolution, communication, skills development, and owners present on the sales floor (smiling and interacting) all create a great sense of importance for the customer.

Staff that understand the importance of why, the value of systems, and the power of relationships will help you create a strong customer experience.

And that will outperform any advertising campaign you ever do.

Join the Kamloops Chamber of Commerce for Creating Winning Customer Experience with Nucleus Strategies, in November. Look for details at www. kamloopschamber.ca Deb McClelland is the executive director of the Kamloops Chamber of Commerce. She can be reached email at deb@kamloopschamber.ca.

THE ONLY CONSTANT IS CHANGE THINK DIFFERENT, RETURN-TO-WORK are being audited for a Tourism Sustainability Accreditation with Biosphere and the Responsible Tourism Institute. This program, which is aligned with the UNWTO, is a first step in protecting our region for the long term to ensure the health of our tourism products and experiences for our visitors and our residence.

As we watch the effects of over tourism in locations around the world we have the unique opportunity to work together now to put in place a structure that will prevent the devastating overuse and overcrowding that is being experienced in so many popular tourism destinations.

GLENN MANDZIUK In the coming weeks we hope s we watch temperatures you will be inspired to become endropping rapidly from our gaged in meetings, conversations unseasonably warm summer and planning sessions that TOTA there is a sense that more will be hosting as we work than just a change in the with industry to create a weather is afoot. A feelroad map to ensure Susing, real or imagined, that tainable Tourism practilarger and more dramatic ces in our region. shifts are in the offing and We are also very pleased things as we have known to h ave h ad Patricio them are beginning to alAzcarate Diaz de Losada, ter for the long term. Many Director of the Responof us have heard the phrase sible Tourism Institute “the only constant is join us as a speaker at this change” but never beyears AGM and Summit fore has there been such that took place November Patricio an unsettled feeling that 1st and 2nd in Kamloops.

Azcarate Diaz de what we are experiencing We hope you enjoyed Losada, Director is unprecedented in magthose two days and to of the Responnitude, complexity and have made time to meet sible Tourism occurring at an unusually Patricio and have a diaInstitute rapid rate. logue on the importance Certainly it would be naive to of this critical initiative. think that what we have been witIt may be true that the only connessing in the weather throughout stant is change, but it is also true the world is not only a dramatic de- that we have the power to effect parture from anything reasonable change…positive change and we and normal but that how we begin have that opportunity now. to prepare for, react to and adapt is going to be equally important and require collective thought, Glenn Mandziuk is President and imagination, creativity and dif- Chief Executive Officer of the ficult choices.

Thompson Okanagan Tourism As many of you know TOTA has Region. He can be reached at ceo@ embarked a program whereby we totabc.com

THOMPSON OKANAGAN TOURISM

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HEALTH IN THE WORKPLACE DEREK SIENKO

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ithin employment, there is a growing effort to reduce the number of unnecessary absences and their associated costs. The reactive perspective of return-to-work that is currently failing employers relies on a biomedical model and a “sit and wait” mentality. Employers fully rely on medical care providers who know very little about employees’ work duties to provide medical information, which in many cases, is too vague for return to work planning. Researchers, practitioners, and employers have expressed the need for a more effective approach to the Returnto-Work (RTW) / Stay-at-Work (SAW) process in order to reduce costs and achieve sustainable results that satisfy all stake holders.

In 2012, Diversified Rehabilitation Group (DRG) set out with the goal to develop a model that employers can use to design and implement effective RTW / SAW programs. Through collaboration with skilled professionals in the fields of Disability Management, Return-to-Work, Human Resources, and Vocational Rehabilitation, DRG developed the Client-Focused Return-to-Work (CF-RTW) Model. This model uses evidence based predictors of successful Returnto-Work and is grounded in theory

from the Disability Management literature. The CF-RTW Model uses a proactive approach that enlists the bio-psycho-social model. Employees and their direct manager start Return-to-Work planning from the date of injury or illness. The medical care providers work collaboratively with the employees, their Return-to-Work Coordinator as well as the employer in assisting the employee to Return-to-Work in a safe and productive manner. The employees’ medical information is fully protected. The CF-RTW Model has been used successfully in over 15,000 client cases with diverse and complex needs since its development.

The Client-Focused Return-toWork model has proved its economic benefit in small, medium, and large companies. Based on data collected by DRG in 2013 / 2014, applying the CF-RT W Model reduced the number of days missed and increased employer’s savings.

One mid-sized company (600 employees) found they lost 2147 hours due to stress-related absence in 2013. This translated to a $64,410.00 cost to the company.

After DRG applied the CF-RTW Model within this company, the number of hours lost due to stressrelated absence went down to 896, a 58 per cent decrease, the cost was then only $26,880.00 (42 per cent of the original cost). In the two years following, hours lost due to stress-related absence remained between 850 and 950 hours.

Another larger company (over 1500 employees) found their employees missed 3103 days due to injury or disability in 2012. This cost the employer $698,175.00 that year. DRG implemented the CF-RTW Model and the total days absent the following year decreased by 52 per cent. Days

lost due to injury or disability increased only slightly the following year which demonstrates the sustainability of the program. The company’s cost due to absences in 2014 was half of what it was in 2012.

The CF-RTW Model is successful because it provides an integrated, flexible and personalized approach to Disability Management that engages the employee and their direct manager. This approach is applied through four layers of action and four phases of progress that ensures safety, accountability, support and high quality of medical and RTW Rehabilitation.

Putting this model into practice requires commitment from the entire organization and knowledgeable team members to implement effectively. DRG has created a hassle-free tool that employers can use to apply the CF-RTW Model within their organization in the form of an annual membership. It removes the headache of dealing with disability and injury claims while meeting employee’s needs and fulfilling employer’s legal obligations. Employers can choose between Return-to-Work services based on their organization needs with memberships split into three levels, Gold, Silver, and Bronze.

For more information on the Client-Focused Return-to-Work Model or the Disability Management Membership options, we encourage you to attend our webinar on November 24, 2017. You can register for the Think Different; Return-To-Work webinar by contacting our office at info@ diversifiedrehab.ca.

Derek Sienko, CEO of Diversified Rehabilitation Group Inc. can be reached at info@diversifiedrehab.ca or 250-860-2868

KELOWNA/SALMON ARM

NOVEMBER 2017

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THE MOST EXCELLENT IN BUSINESS – WE NEED MORE PILOTS – AND YES, WE’RE STILL TALKING ABOUT TAX CHANGES

KELOWNA DAN ROGERS

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t Chambers across Canada, October’s Small Business Week is a cause to celebrate.

Small business; business excellence; achievements by entrepreneurs, start-ups, and long-time supporters of all things business in communities.

Kelowna is no exception, and we celebrated our own best and brightest at the Delta Grand October 12. Our long-time Platinum sponsors Farris Vaughan Wills & Murphy LLP, and the Business Development Bank of Canada helped us host the event for almost 400 guests in style. Ten awards, a three-course dinner, a VIP prereception, and on-time performance with everything wrapped up by 9:30!

Business Excellence Winners for 2017 featured: Business Leader of the Year – Lane Merrifield of Wheelhouse Ventures and FreshGrade; Large Business of the Year – Northside Industries; Mid-sized Business of the Year – NewCap Radio; Small Business of the Year – Hybrid Elevator; Young Entrepreneur of the Year – Andrew Gaucher G Group/Catalyst Land

Dale Conway, owner of Current Taxi, won the Rising Star Award Development; Marketing Campaign of the Year – Crew Marketing Partners; Excellence in Agriculture – BC Tree Fruits; Social Impact Award – Volinspire; Arts and Entertainment Award – The Rotary Centre for the Arts; Rising Star Award – Current Taxi.

Current Taxi’s Dale Conway, owner, has only been in business for eight months, but already boasts a doubled-in-size fleet of $100,000 Teslas. “We’re BC’s first and only all-electric fleet,” says Conway.

“We’re humbled to be recognized by the Chamber after such a short time behind the wheel.”

Okanagan College is stepping up to the plate and helping fledgling pilots get their training off the ground. It’s not inexpensive becoming a licensed pilot: OC estimates about $59,000 for tuition and flight training fees. Previously, students had to have a private pilot’s license just to enroll in the program. OC has turned this around, and incorporated initial flight training into their program – using aircraft and training through

the Southern Interior Flight School.

Students graduate ready for careers in commercial aviation, with two years of business course training, along with Transport Canada flight certificates. OC currently has a ‘right seat’ training program with Air Canada/Jazz, in which graduates go straight to the right-seat (co-pilot) for the regional carrier.

This aggressive program will help with current international pilot shortage which is starting to impact Kelowna. YLW Airport Manager Sam Samaddar said in mid-October that the global shortage is hitting them with Horizon Air cancellations. “And not just Horizon, but affecting the smaller carriers.” Why? Retirement of baby boomer pilots from larger airlines; pilots from regional carriers being head-hunted by the “big boys” creating shortages on feeder airlines.

Horizon cancelled hundreds of flights across its network this summer, as has Europe’s Ryanair.

And while Ryanair’s owners insist they don’t have a shortage, it’s fact that 140 of their pilots switched to

Norwegian earlier in 2017, and a large number to Jet2. It is an issue in Kelowna when passengers miss critical connections through Seattle to international flights, vacation holidays, or business connections. It’s likely to get worse unless a combination of pilot training and the skilled foreign worker program step up to the plate. And it can affect any of us, any time we’re flying locally or internationally.

The bigger the carrier, so far, the smaller the problem. Time will tell.

••• In this column in October our Chamber called for an extended consultation period on the proposed federal tax legislation. October 2 has now come and gone, Finance Minister Morneau said “absolutely not” to extending the input, but the pushback from Chamber members continues unabated. Throughout the week of October 16, new announcements from Ottawa were made which some media characterized as a ‘major climbdown’ by Prime Minister Trudeau and his party on the legislation.

However, introducing the previously touted corporate tax cut, and trickle-feeding minor, undetailed changes to the proposed legislation, at this point in the conversation, won’t be enough to satisfy business owners and entrepreneurs who need tax planning clarity, and need it long before the start of a new tax year. We continue to watch closely, and to speak up on behalf of our members. More than 21,000 submissions were received by the Department of Finance in advance of the October 2 deadline. That’s 1.2 person-years of eight-hour days to spend ten minutes reviewing each one.

T he Kelowna Chamber has been vocal, specific, detailed, and

relentless in battling for its members’ right to clear information, fair taxation treatment, accurate characterization “not tax cheats” and be seen as the oft-repeated backbone of Canadian prosperity which they are. Members have been contacting our Chamber daily, clarifying that they plan to cut staff, reduce cash infusions into their businesses, are planning to move the business out of Canada, and are bombarding their MPs with messages. Having mentioned MPs, I should say that Liberal MP Stephen Fuhr Kelowna-Lake Country has worked hard at keeping the Chamber and its members informed as changes and information continues to roll out of Ottawa. Stay tuned.

••• Last but actually of greatest importance to us, I’d like to welcome our new members who have just joined the Kelowna Chamber: Proxime; LifeSciences BC; MasterWorks Coaching Group Inc.; Terra West Environmental Inc.; Mark Chiu Family & Immigration Law; Cutting Edge Concepts; Geord Holland Law Group; MTL Foods/MontREAL Foods; Nurse Next Door Home Care Services; Revolution 3D Printers; SIRKit Ltd.; Boutique Esthetics Lounge Ltd.; PacificSport Okanagan; Okanagan Power Equipment Ltd.; Epic Real Estate Solutions Inc.; ACRO MEDIA Inc.; Sheri-Lee Voight Life Coach & Fitness; Cerulean Medical Institute; Bliss Bakery & Bistro; Boyd Autobody & Glass and Touchstone Law (upgrade).

common economic development goal. Resonance Co. a consulting company that specializes in place branding, was awarded the contract for this project and with work already moving forward the goal is to complete the project in early spring 2018. The Chamber is pleased to be one of the supporting organizations in this initiative and to have representatives sitting on the brand leadership team.

••• Check out Rhymes with Purple, a new toy store with a little something for everyone. Games for all ages, toys for babies and up including an assortment of educational toys with brands like Melissa & Doug. Located in the downtown, at 171 B Hudson Avenue, Rhymes with Purple is open 9:30-5:30pm Mon to Fri and 9:30-5pm Sat. For more info call 250-833-5399 or visit them on Facebook.

Corryn Grayston is the General Manager at the Salmon Arm Chamber of Commerce. She can be reached at (250) 832-6247 or admin@sachamber.bc.ca.

Dan Rogers is the Executive Director of the Kelowna Chamber of Commerce. To find out more information about the organization please visit www.kelownachamber. org.

CSEK CREATIVE AQUIRES URBAN THINK TANK

SALMON ARM CORRYN GRAYSTON

T

h e C h a m b e r w a s ve r y pleased to have 3 board members and the Executive Director join in the Annual Sa l mon A rm Busi ness Wa l k spear-headed by Salmon Arm Economic Development Society on October 17th. This is the third year for this valuable initiative that connects our organizations to the business community and creates opportunities for dialogue and information gathering to further strengthen and support the

community. Over 18 volunteers, including our Mayor, City Councillors and representatives from various stakeholder organizations are to be applauded for giving their time to this worthwhile event. Findings will be published at a future date by Salmon Arm Economic Development Society.

••• Congratulations to Csek Creative in their recent acquisition of Urban Think Tank here in Salmon Arm. This acquisition positions Csek Creative in the Salmon Arm and Shuswap region as one of our newest website design and marketing agencies. Csek Creative has been operating since 1999 and is a knowledge leader in branding, digital media solutions and digital marketing. They understand how to put it all to work, providing critical strategic and tactical support to businesses in Canada, the US, the United Kingdom and other countries in

Europe. Go to www.csekcreative. com to learn more about this talented group of individuals and how they can assist in creating customized business solutions for your organization.

••• Salmon Arm Economic Development Society (SAEDS) is pleased to announce that with the strong support and partnership of numerous community organizations, they have launched a Brand Development Project and related Marketing Strategy for Salmon Arm. This project is being led by a Brand Leadership Team comprised of 20 volunteer members representing diverse organizations and interests. The goal of this project is to develop a Salmon Arm brand which residents, businesses, community organizations and local government can collectively support. The end result will be multiple community organizations working towards a

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NOVEMBER 2017

COLLABORATION KEY TO KELOWNA POLICE SERVICES AWARD WINNING BUILDING Planning Team Visits Other Police Builds In The Province To Determine How Best To Suit The Needs Of All Stakeholders

K

ELOWNA - According to City of Kelowna Senior Project Manager, Andrew Gibbs, collaboration and input from relevant stakeholders was key to the success of the awardwinning Kelowna Police Services Building. Awarded the Best

Andrew Gibbs, senior project manager for the City of Kelowna believes that collaboration was the key to the successful completion of the Kelowna Police Services Building CREDIT:CITY OF KELOWNA

Congratulations to Bird Construction and the City of Kelowna on this award-winning project

1175 Franklin’s Gull Road, Parksville, B.C. V9P1R2 Email: maltesenmasonryltd@shaw.ca

Community Institutional Building at the Thompson Okanagan Kootenay Commercial Building Awards held at the Manteo Resort in September of this year, it was a well thought out and much needed project.

“T he pl a n n i n g te a m went around the province looking at other police builds, speaking with others who had been through the same process and finding out what worked and what didn’t and what the true needs of a n RCM P bu i ld i ng would be,” said Gibbs.

He added that, it i nvolved

The opening of the building had RCMP members marching in formal red serge uniforms CREDIT:CITY OF KELOWNA

creating a wish list of needs and wants with the final product not only ready for present needs but also for future growth and expansion while maintaining the intention of improving the provision of policing services in Kelowna and the surrounding areas.

The building is a high profile civic facility marking the entrance to the downtown along

Clement Avenue. The original site was municipal owned property approximately 3.24 acres in size. The facility itself is a highperformance building with a focus on energy efficiency, the reduction of greenhouse gas emissions and provisions for high functionality and minimal lifecycle costing.

It was a carefully executed

seven-year process but was not without challenges. Restrictions on size, funding and function had to be coordinated and carefully considered.

“This was a large-scale project with many moving parts,” said Anita Rideout, Client Services Supervisor and for this project SEE CITY OF KELOWNA | PAGE 7

PROUD PARTNER IN THE POLICE SERVICES PROJECT, BCAA VERNON AND AIRPORT VILLAGE

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NOVEMBER 2017

CITY OF KELOWNA CONTINUED FROM PAGE 6

Police Services Building Coordinator. “But the challenges of meeting all the stakeholder’s requirements were handled well by the project management team.

Everyone worked well together, meeting often to ensure all the required features were met.”

The design build process involve d a sele c t ion of t h re e companies invited to submit proposed designs and costs. Over several months, the companies put together their own ideas and submitted them with proposed costs. Each of the companies were given a stipend for their efforts with Bird Construction submitting the winning proposal.

T h e re s u l t i n g $ 4 8 m i ll ion project encompasses 100,000-square feet and boasts three floors with enough room for the building to grow with the city over the next 50 years. It’s a massive improvement over the previous building that had far outlived its usefulness.

“The team at Bird did a great job delivering the design and improvements on time and under budget,” said Rideout. “The new building is welcoming, with lots of natural light and improved efficiency throughout.”

It came at the right time. Gibbs pointed out that the old location had seen several expansions, but it had reached its limit. In addition to the 340 RCMP members and support staff, the new facility houses traffic services, a 29cell prison area, a forensics lab, and accommodates police fleet vehicles, employee vehicles and public parking stalls as well as a number of bicycle parking spaces for the public and employees.

According to RCMP building coordinator Kerry Solinsky the building allows the Kelowna RCMP to keep up with new technology and new ways of investigation. Superintendent Brent Mundle said that the new facility is a significant benefit to the operational effectiveness of the detachment.

For Rideout, some of the key standouts are the fact that the layout, whether it’s the cell blocks or investigative departments,

“The new building is welcoming, with lots of natural light and improved efficiency throughout.”

ANITA RIDEOUT COMMUNITY LIAISON RCMP, CITY OF KELOWNA

saves members time and energy getting from one department to the next.

“The previous building had no more room to grow and had expanded into satellite offices,” said Rideout. “Staff were using storage rooms and their cars as offices, and many of the rooms had no windows and poor lighting. The new building improves functionality by amalgamating and centralizing most of the Kelowna RCMP services.”

Gibbs added that w ith the courthouse only four blocks away, transporting prisoners to court will be streamlined and with the RCMP’s operational model continuing to support several smaller satellite Community Policing Offices catering to public reception, criminal records checks, etc., the intent is to create an increased police profile throughout Kelowna’s 214 square-kilometre geographic area.

R ideout added that, during the design process the function of each department was closely considered in terms of how it related to other departments.

For example, in reducing travel time for members, though exhibits and forensic identification are independent departments, they were located across the hall from each other for ease of access. Training classrooms were located next to the IT department so workgroups could have fast access to technical support.

Showers, change rooms, workout facilities and gun cleaning rooms were grouped together to create an ergonomic flow.

“I n the prev ious bu i ld i ng, there was limited workspace. In the new facility, there is extra seating and areas for informal meetings, in addition to ancillary

A key component of the building’s design included a welcoming and accessible entry for the general public CREDIT:CITY OF KELOWNA

work space that is quiet and calm w ith fewer d istractions a nd disruptions.”

Rideout also noted that one of the areas the new build had to address was in making the building user friendly for the public.

“When people come to the police station it isn’t usually for a good reason. We wanted to make it as welcoming and accessible as possible, no matter the reason for the visit. It has a large parking lot and a set up that is inviting for visitors. Meeting rooms are located just off the lobby and washrooms are nearby,” Rideout explained.

“The big win for the building’s success is involvement of the review team. It took away unexpected surprises. Having the end users involved avoided headaches down the road and helped the design and build team deliver a great project,” said Gibbs. “At the building awards there were a wide variety of interesting projects that the Kelowna Police Services Building was competing against. It felt good to be presented with an award from an outside source that recognized the collaboration involved.”

T he official opening of the building took place on June 27.

The ceremony was open to the public with special guests present for a parade of RCMP offices in striking Red Serge uniforms, Auxiliary Constables, RCMP volunteers, and civilian staff employees. Prior to the march from the old Doyle avenue location, a flag lowering party took place to sign off from old to new.

Influenced by the City of Kelowna’s Official Community Plan, the building, according to architects, Kasian Vancouver, who were part of the winning team at the SICA award’s ceremony, the bu i ld i ng was designed with a sense of authenticity, reflective of the distinct architectural character of the neighbourhood, while being integrated into the existing surroundings.

In a Kasian press release, it stated that ‘the building was envisioned as a community asset with a significant opportunity to add to the growing urban fabric of downtown Kelowna. On the one hand, it is a highly secure police facility with a mandate to build on the legacy of the RCMP, on the other, it is a highly visible civic building with a vision to enhance the heritage of a vibrant lakeside community.’

T h e re g io n’s C o m m e rc i a l Building Awards, sponsored by SICA, Black Press and Greensheet Construction Data covered new institutional, commercial, industrial, multi/single family, recreational or renovation projects located within the Thompson Okanagan Kootenay region.

Projects must have been completed between July 31, 2016 and July 31, 2017 to be eligible. Judging considered overall exterior design of the project in combination with how well it fits into the surrounding area.

7

Award Criteria Looks At Best Practices In The Tourism Industry

Vivek Sharma emphasized the hotel’s focus on people and ensuring a memorable guest experience CREDIT:SUN PEAKS GRAND HOTEL & CONFERENCE CENTRE

SUN PEAKS CONTINUED FROM PAGE 1

and getting even bigger, often local businesses don’t get recognized, but awards like this give us a platform to shine.”

Sha rma added that, he bel ieves Su n Pea k Gra nd’s i nve s t m e nt i n it s p e opl e a nd s t ro n g c o m m i t m e n t to t h e enhancement of the tourism i ndu st r y h a s put it a s a top contender. “ We a re com m itted to t he human capital practices that support the needs of our community. We approach the challen ge of a resor t work force w it h i n novat ion. O u r bu siness continues to grow, which en h a nc e s a nd s upp or ts t he entire destination. With our upcoming room renovation in the fall of 2018, we are moving our offerings to a new level not seen at Sun Peaks in the past. I think we exemplify a business that uses best practices in all aspects of operation.”

He emphasized that the hotel’s business model puts the focus on its people, both associates and guests.

“Ou r tea m is motivated, passionate and committed to del iver i ng a memorable experience for ou r g uests. We listen to what our guests say a nd en s u re t h at e a c h h a s a u n iq u e a nd l a s t i n g ex p er ience wh i le t hey a re stay i ng with us.”

Judging criteria looks at the business’ strength, long-term viability, commitment to visitor satisfaction, and growth and contribution to the tourism industry. Past winners include Brentwood Bay Resort a nd S pa i n V ic tor i a , R o ck y Mountaineer, Vancouver and

Vivek Sharma, general manager at Sun Peaks Grand Hotel & Conference Centre, will attend the Canadian Tourism Awards gala in Gatineau, Quebec in November CREDIT:SUN PEAKS GRAND HOTEL & CONFERENCE CENTRE

“We are committed to the human capital practices that support the needs of our community.”

VIVEK SHARMA GENERAL MANAGER, SUN PEAKS GRAND HOTEL & CONFERENCE CENTRE

the Fairmont Le Chateau Frontenac in Quebec City.

Sun Peaks is at 3240 Village Way in Sun Peaks www.sunpeaksgrand.com

8

NOVEMBER 2017

HIGHSTREET VENTURES RANKED AS ONE OF CANADA’S FASTEST GROWING COMPANIES Company sets vision for $200 million of net zero real estate by the end of 2024

R

ecently ranked as one of Canada’s fastest growing companies by MacLean’s magazine’s PROFIT 500, Highstreet Ventures (HSV) is setting a precedence for sustainable development.

“We recently set our Vision at owning and operating $200 million of net zero real estate by the end of 2024,” said Scott Butler, president, HSV. The company is already working toward reaching that goal.

Currently, it has a massive investment in solar energy, greater energy efficiency, electric car charging stations and car sharing in projects in Kelowna. But steering the company toward this point wasn’t all sunshine and green spaces.

Founded in 2005 by Scott and wife Melissa, Highstreet started out as Mission Ventures. Prior to its creation, Butler had been working for WestJet, keeping the dream of owning his own company on the back burner. With a move from Calgary to Kelowna and a partnership with Don Bell of WestJet, Matt Butler (Scott’s

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brother) from Traine Construction and another investor, the company was formed with the idea of providing aligned interests for employees, partners and investors.

“We started with a condo development in Courtenay, the 45 unit Tides complex. It was so successful that we decided to develop a Holiday Inn Express in the same city. But then 2008/2009 hit. We were heavily invested in the two projects, just had our first baby and no money coming in.”

But Butler and his partners kept moving forward, looking for opportunities farther afield and throughout Western Canada.

It opened up the scope of regions and possibilities.

“I n ea rly 2009 we went to Yellowknife and Dawson Creek to buy some land for building rental apartments. It was a brutal time to be building anything but we stayed focused on rental

Carrington Ridge is Built Green Silver with a 225 KW solar array blanketing the roof CREDIT:HIGHSTREET VENTURES

SEE HIGHSTREET VENTURES | PAGE 9

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NOVEMBER 2017

A bird’s eye view of the construction at Carrington Ridge CREDIT:HIGHSTREET VENTURES

HIGHSTREET VENTURES CONTINUED FROM PAGE 8

apartments and kept pushing forward for the next opportunity. We were so concerned that I was considering working at the hotel as the General Manager. But when we found out that a company from Saskatchewan was about to build a new hotel in the Comox Valley, we approached them and suggested, ‘Why build one, when you can buy ours.’ The sale of the hotel gave my wife and I enough cash to last until the summer of 2010 when several projects were started and we were able to earn some money.”

Looking north was a good move for Highstreet with its land development focusing on condos and townhomes in the two projects: Copper Sky and Niven Heights developments. In 2011, with Yellowknife’s extremely low vacancy rates and mobile homes selling for $400,000 and up, sales of Niven Heights’ 64 condos opened on a Tuesday and by the Friday 43 units had been sold.

The pent-up housing demand first came to Butler’s attention when its sister company, Traine Construction, was contracted to rebuild an apartment building that had burnt down in 2008.

Rents were extremely high and that peaked Highstreet’s interest in rental housing in Yellowknife.

Further investigation unveiled the need for all housing and that led Butler and his investors to purchase city land and plan for the projects.

Nine townhomes and 24 condos of the first phase of Copper Sky were pre-sold in two days.

The second phase within a week.

Niven Heights followed suit with the townhomes and condos selling quickly. The success Highstreet had in the north propelled them forward and that winning formula continues.

Today, the company is producing about $10 million worth of real estate development a month using a business model to support its original vision of aligned interest.

“A t We s t J e t , I h a d g r e a t

exposure to senior leaders and learned a little bit about how they think. Everything from our three-part approach to compensation, which includes base pay, bonus and investment matching, to the emotional side of why people work, which is captured in our values. I think back to how

Always a pleasure working with your team! ce: 250-491-0680 Fax 250-491-0623 #101-151 Commercial Dr. Kelowna, BC

things would have been done at WestJet when facing an employee or customer decision. Many of our investors are people Don and I knew from WestJet. Both of my old bosses, a number of coworkers and a lot of pilots have been investing with us for years.

Our new VP operations, who just

started with us in September, was a regional airports manager with them.”

“With each project, we have investors, employees and subtrades participating in the investment and return. It’s a way of sharing success, similar to WestJet’s philosophy of rewarding workers with investments back into the company. The more people that are on board, the more opportunities.”

Working with a supportive team is a facet of Highstreet that Butler says has helped move the company forward.

“We’ve been worki ng w ith Derek Johnson at MNP, as head of our accounting team, he’s been a big fan of ours from the beginning. He’s even sent several large investors our way, which is a good sign when your accountant recommends your company to people for investment potential!”

Butler emphasized the company’s focus is on the long term, not only for its investors, but also for the individuals and families living in Highstreet’s homes.

“Over the years of developing rental apartments, we’ve learned a lot. We go further with our buildings, putting in top rated soundproofing, more energy efficiency and quality finishes that give residents the feel of walking into a nice condo.”

Two of Highstreet’s current rental projects not only include SEE HIGHSTREET VENTURES | PAGE 10

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NOVEMBER 2017

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Butler and his team decided to donate a percentage of after-tax profits from Highstreet Ventures to housing at the neediest end of the spectrum CREDIT:HIGHSTREET VENTURES

HIGHSTREET VENTURES CONTINUED FROM PAGE 9

triple pane windows, upgraded insulation in exterior walls and plugs on site for electrical vehicles, but they both also draw energy from the sun and will produce a precedent setting 520 rental units for Kelowna’s hot housing market.

“The roofs are blanketed with solar panels,” explained Butler.

“I am confident that these are currently some of the largest residential solar installations in Canada. The building in Kelowna has a 150 KW solar array and the West Kelowna location has a 225 KW solar array.”

Mission Flats, a $67 million, 280-home community on KLO road just west of Immaculata Catholic High School and $55 million Carrington Ridge with 240 apartments in three fourstorey, wood-frame buildings w ith one-a nd two-bed room options and townhouses with three bedrooms will make Highstreet the landlord of more than 10 per cent of the city’s entire inventory of 4,800 rental units.

Butler emphasized that the City of Kelowna’s tax exemption on SEE HIGHSTREET VENTURES | PAGE 11

On an inaugural tour of properties in 2014, Don Bell, Matt Butler, Mike Bonneveld (VP, Skyline Apartment REIT), BJ Santavy (VP, Skyline Living), Matt Organ, Danny Cobban (Associate Director Acquisitions, Skyline Asset Management), stop at Beaverlodge between Grande Prairie and Dawson Creek CREDIT:HIGHSTREET VENTURES

We are proud of our relationship with Highstreet Ventures, and we look forward to many more years of providing energy-efficient solutions to our clients.

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NOVEMBER 2017

Highstreet builds in extra soundproofing for the added comfort of its tenants CREDIT:HIGHSTREET VENTURES

The location of Carrington Ridge puts it well within walking distance of major box store shopping CREDIT:HIGHSTREET VENTURES

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Scott Butler, his partners and development team members have a common vision to provide aligned interests CREDIT:HIGHSTREET VENTURES

HIGHSTREET VENTURES CONTINUED FROM PAGE 10

developments when the city’s vacancy rate is below 3 per cent, was vital in making the project a reality.

When completed both buildings will be Built Green Silver, earning the designation through a holistic approach to sustainability that includes energy efficiency, but then goes beyond to

include materials and methods like indoor air quality, ventilation, waste management, water conservation and overall business practices. It will boast high efficient heat recovery ventilators located within each home, 95 per cent efficient boilers, 98 per cent domestic water heater and high efficient ECM pump motors.

It also has a high-performance envelope to reduce the mechanical equipment requirements

and long-term operational costs along with high efficient condensing domestic water heaters and low flow water fixtures to reduce the domestic cold and hot water consumption.

“Efficiency gains are constantly improving as is solar technology. For our team, it’s a big effort to achieve the Built Green Silver, but all of our staff, from the SEE HIGHSTREET VENTURES | PAGE 12

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NOVEMBER 2017

HIGHSTREET VENTURES CONTINUED FROM PAGE 11

people onsite to the consultants are doing a great job.� “It has been exciting to work on a site with a company that has such an innovative vision for resolving housing issues in the communities they build in.

They build with the practical view to reducing costs long term for the future residents of their projects,� said Chantal Freh, coowner of Brantal Contracting.

Butler likes pushing boundaries in energy efficiency. Highstreet was the first to build a multifamily development in Yellowknife with an EnerGuide Rating (ERS) of 80, and completed 190

multi-family homes at an ERS at 80 or above.

On January 29, 2016, he called what seemed to be any other team meeting to discuss company updates, strategic priorities and next steps. But at this meeting Butler challenged the company to pursue the Built Green Silver certification. There was some hesitation on the part of the development team that it would be a costly endeavour, but it soon became apparent that with very little modification to their design and company practices, Highstreet could achieve Butler’s desired goal. The team was converted and on June 7, 2016, SEE HIGHSTREET VENTURES |  PAGE 13

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Highstreetâ&#x20AC;&#x2122;s giving focuses on supporting organizations at the entry level of housing, like shelters for the homeless CREDIT:HIGHSTREET VENTURES

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NOVEMBER 2017

The company’s focus is on the long term, not only for its investors, but also for the individuals and families living in Highstreet’s homes CREDIT:HIGHSTREET VENTURES

Highstreet Ventures received a Kelowna Chamber of Commerce Small Business Award for 2016 CREDIT:HIGHSTREET VENTURES

HIGHSTREET VENTURES CONTINUED FROM PAGE 12

Highstreet announced the Mission Flats and Carrington Ridge projects built to Built Green Silver standards.

To date, Highstreet has developed 25 projects, spanning 16 locations, totalling more than 3,500 homes. It now has 29 full time employees and in October SEE HIGHSTREET VENTURES | PAGE 14

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Quality finishes give residents the feel of walking into a nice condo CREDIT:HIGHSTREET VENTURES

sorensenTRILOGY Congratulations, Highstreet. We have been there with you since the beginning and we have enjoyed every step of the journey. May you continue to prosper and grow.

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co

Let’s raise a glass to a job well done.

STRUCTURAL ENGINEERING SOLUTIONS

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14

NOVEMBER 2017

HIGHSTREET VENTURES CONTINUED FROM PAGE 13

of 2016 received the 2016 Small Business Award presented by the Kelowna Chamber of Commerce, Business Development Bank of Canada and Farris, and Vaughan, Wills & Murphy LLP for small business of 1-15 employees and was sponsored by Prospera Credit Union.

“We will keep ratcheting up efficiency of the buildings by using less energy, improving the building envelope, expanding our use of solar and identifying markets we and our investors want to be in. Our vision is big, but we believe that smart design is good business and we are all

passionate about developing best of class real estate that makes a real impact.”

Part of Highstreet’s success comes from the companies it has partnered with. Van-Roc Interiors Drywall Ltd. has been the sole drywall company that has worked on Highstreet projects since 2012.

“We commend Highstreet for their high-level of construction. Its rental units are finished with attention to community feel. They are industry leaders in sound proofing and care about their customers and the trades they hire. We’ve worked with them, building condos and rental units all over Western Canada and now venturing into Ontario.

Left to Right: Scott Butler, Don Bell, Mayor Peter Brown, Canadian Country Western singer Paul Brandt and Matt Butler, pictured at the grand opening of a rental apartment in the summer of 2014 in Airdrie, AB

We’re a Proud Partner of Highstreet Ventures.

CREDIT: HIGHSTREET VENTURES

Here’s to their continued success.

Capri Insurance — BC’s local, employee-owned insurance broker.

1 800 670 1877

capri.ca

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Congratulations Highstreet on another successful project! info@090buildersgroup.ca Office 250

BUILDERS

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www.090buildersgroup.ca

287 2030

Box 444 Campbell River, BC V9W 5B6

It has been a pleasure to work with Highstreet and we are vested to continue our trade partnership with future projects.”

Another local company, SK Form & Finish, was contracted for concrete finishing to achieve flat floors for both projects. It used some of the latest technology, like lasers, when pouring the concrete to ensure the concrete was within millimetres of the required tolerances. “It’s great to work with a company that strives to implement similar values as us,” said Steve Kraushar, owner, SK Form & Finish.

For Butler, one of the most i mporta nt pa rtnersh ips has been with the Skyline Group of Companies. Another one of Canada’s fastest growing and best managed companies, it is a unique investment management organization that provides fullservice real estate investment management, acquiring properties across Canada, and fully managing the properties itself.

Butler first met Jason Castellan, Co-Founder and CEO of Skyline, at an apartment conference in Toronto in September 2014.

Castellan was part of a discussion panel and during his talk he announced that his company was looking for developers.

“I went to lunch with the Vice

President of Acquisitions, Mike Bonneveld. At the time, Highstreet had apartments rented out in Edmonton, Dawson Creek and Airdrie. We outlined a deal with Skyline in September and by the beginning of November we were under contract on all three projects. Since then, Skyline has purchased 1072 of our apartments with a total value of over $200 million.”

Butler explained that Highstreet’s successful relationship with Skyline, is in part, due to the values that both companies espouse.

“We have a shared entrepreneurial spirit,” he said. “And we’re both big on sustainability, our environmental footprint and developing more solar powered buildings. I feel that we can be open with each other.

If a contract isn’t working, we find solutions and change the contract to what makes sense to both companies. Our focus is on doing the right thing and that makes working with Skyline a very successful partnership.”

Mathew Organ, president of Skylines Apartment REIT said that the relationship it has with Highstreet has been driven by a desire to diversify into different geographic areas while reducing the average age of its assets by

adding new constructed buildings to its portfolio.

“The rate at which Highstreet is able to acquire land and erect new apartments is well aligned with Skyline’s growth strategy,” he said.

Last year, in an effort to give back to those in need, Scott and Melissa chose to support the Kelowna Gospel Mission and Women’s Shelter.

“We decided to donate a percentage of our after-tax profits from Highstreet Ventures for housing at the neediest end of the spectrum. We’re in housing, and it makes sense to help people with the greatest need for shelter.”

It also takes action on social responsibility by making donations in excess of $100,000 to Habitat for Humanity.

“W hen we were working in Yellowknife there was a real need for housing but no Habitat for Humanity. We helped start up a branch and participated in the building of a duplex in that city.

We’re now focused on supporting organizations at the entry level of housing, like shelters for the homeless in Grande Prairie, Dawson Creek and Kelowna.”

Highstreet Ventures is at 7021708 Dolphin Avenue in Kelowna www.highstreetliving.ca

WE DELIVER CONCRETE SOLUTIONS

Congratulations Highstreet Ventures on all your success!!

We are proud to be part of the team.

For over 40 years, Kent-Macpherson has provided numerous real estate advisory services to our clients including commercial appraisals, depreciation reports, development management services (OCP amendment, rezoning, municipal approvals), assessment review and appeal, litigation support and expert witness, and First Nation land consulting (valuation, specific claims, treaty negotiations). We are committed to providing quality commercial real estate advice.

Connect with Us:

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We place and finish the largest projects in the Okanagan Valley.

Consistently meeting or exceeding tolerances on commercial floors.

SKFORMING.CA

OFF THE COVER

NOVEMBER 2017

15

The Steel And Aluminum Fabricator Took The Prize At Kelowna Business Event NORTHSIDE INDUSTRIES CONTINUED FROM PAGE 1

“We’ve had a few very good years of gaining new markets and launching new products, but all of our success boils down to our fantastic team.”

When your company is linked to as many sectors as Northside is, an adaptable, skilled team is beyond essential. Today, they serve the oil and gas, forestry, env i ron menta l, com mercia l vehicle, military, and architectural sectors—and counting.

McKay explains that Northside has also been penetrating the mining sector. Specifically, they have become a global distributor of hydrau-flow, a fast-fill fueling system that has allowed them to enter world markets.

Whatever market Northside happens to be serving, two capabi l ities set McK ay’s tea m apart: agility and commitment.

When customers require custom solutions or long hours on the job, they deliver.

For example, McKay’s team recently designed a line of products called “Ironfeather” for the vocational truck industry. The product, made of a lightweight but strong composite panel, is an extension of the existing cab, in sizes ranging from a 12” back pack up to 36” back pack.

M c K ay s ay s, “ We w a nte d to k now wh at ou r t r uck i n g

“When we need to serve a customer with urgent needs or create a custom solution, my team delivers.”

STEVE MCKAY PRESIDENT/CEO, NORTHSIDE INDUSTRIES

A Northside Industries team member creating a custom solution for one of the company’s many clients

customers needed and they said more flexible space in the cab, whether it’s for storage, sitting or resting. So we delivered that.”

For another example, Northside has created a Distributive Fueling System for the oil and gas and fracking industries. “As a fuel tank supplier, we were challenged by our customers to come up with a complete fueling system that was safer and more environmentally friendly, with zero spills and reduced downtime with continuous fueling.”

N o r t h s i d e ’s D i s t r i b u t i v e

SUMMERLAND CHAMBER OF COMMERCE CREATES TASK FORCES

SUMMERLAND CHRISTINE PETKAU

T

he Summerland Chamber of Commerce Board of Directors voted this month to create three task forces to address three key issues of importance to chamber and community members.

These task forces will focus on Housing, Downtown Rev ita l ization a nd Tou rism.

Ch a mb er P resident Erick Thompson says “housing and downtown revitalization are both issues that have been raised by our business members as keys to success in Summerland. The task forces were created to address each of these areas. Task force members will be focusing on a limited number of key projects that they can take action on and

see through to completion. The projects will be determined by each group during their initial meetings. The task forces efforts will complement the work of the District of Summerland, which is creating in-depth studies of these areas.”

“The tourism task force will be charged with developing the strategic plan for tourism for the next few years,” says Thompson. “This group was last active during the tourism branding project in 2012/2013 and is comprised of a crosssection of chamber members in all areas of the tourism sector.”

T h e t a s k fo rc e s w i l l b e chaired by Chamber Board Directors as follows: Housing – Erick Thompson, et2media; Downtown Revitalization – Keri Harding, RSD Premium Apparel; Tourism – Marion Christian, Sumac Ridge Estate Winery. Task force participation will be at the invitation of the Chairs.

••• As part of their work in tourism, Summerland Chamber staff are currently planning the 30th Anniversary of the Festival of Lights, to be held Friday, November 24th. Each year the festival attracts more

than 7,000 guests from around the Okanagan region, lower Mainland and the Washington interior. The festival features live entertainment from the Main Stage as well as a brand new Children’s stage, ice carvings, fireworks, numerous children’s activities, visits with Santa and terrific food. All activities are free for visitors.

Spend the whole weekend in Summerland. In honour of the 30th anniversary, the Kettle Valley Steam Railway will be running two special ‘Fall Festive Trains’ on Saturday, November 25th. The annual Light Up the Vines event is also taking place November 25-26 at the 23-member winery and craft beverage producers of the Bottleneck Drive Association. Visit Summerlandlightup. com for information on all these events and where to spend the night. Summerland is the place to be from November 24-26th.

Christine Petkau is Executive Director of the Summerland Chamber of Commerce and Tourism Summerland. She can be reached at cpetkau@ summerlandchamber.com.

Fueling System recently received patent approval in the USA, with patent pending in Canada and other countries globally. The system will be launched in 2018.

“We’re in communication with customers on a daily basis,” says McKay, “We see ourselves as a one stop shop and a place where clients can get solutions that make their own particular products higher quality and more

cost-effective.

“But at the same time, we’re not a ‘mom and pop’ operation.

We’re more sophisticated than that, with state of the art equipment, systems, and certifications such as ISO, CWB, and AWB.” Is it any wonder that Northside’s team just celebrated the company’s 50th anniversary? northsideind.ca

WIZARDS OF CUSTOMER SERVICE

CUSTOMER SERVICE LUCY GLENNON

A

stellar customer service provider sticks out like a rose in a field of thorns. I call them ‘wizards’, as they have a seemingly innate ability to deal with almost anybody on any level, make them feel good about the company, the products and the service, and send them on their way a true fan. Are they born with this innate ability?

Or, if not, where does it come from?

Wizards are a reflection of four key aspects of customer service delivery.

Hire the right person for the job.

Nothing comes across more clearly than a service provider who doesn’t like their job. Witness many call centers with unmotivated, poorly trained and ‘only a number’ employees. They simply don’t want to be there.

Make time to train the employee in all aspects of the job and the companies’ expectations. The ‘sit by me’ method of launching new employees often means you are passing

on someone else’s shortcomings and lack of knowledge to a new employee and passing on responsibility for training to someone who may not be equipped for that role. Have a structured plan for getting a new employee fully trained. It is an investment in your company Ensure your new employee has a supportive supervisor, coach or mentor that will work closely with that person over time to monitor and improve their skills and behaviours. Learning by trial and error is time consuming and de-motivating for an employee, particularly when mistakes are not used as learning experiences.

Reward progress and achievements regularly. Most employees want to be appreciated and understanding what motivates them is the job of their supervisor. Recognition can be a ‘thank you’, a public display of thanks, a monetary reward, a token of appreciation, or a slap on the back.

Whatever it is, make sure supervisors catch people doing things right on a regular basis.

When employees are happy and valued in a workplace, it shows.

Lucy Glennon specializes in customer service training and recruitment and hiring. She can be reached at 866-6452047 or lucyg@hireguru.com. www. hireguru.ca.

16

NOVEMBER 2017

EMPLOYEE FEEDBACK GUIDES AWARD-WINNING RENOVATION AT SQM RESEARCH CENTRE Thirteen Thousand Square Foot Renovation Accommodates Multiple Departments With A Design That Considered All Stakeholders

V

ERNON - As part of a record number of commercial building finalists at the recent Southern Interior Construction Awards, Service Quality Measurement Group (SQM) Research Centre was a standout winning top spot for a renovation to its Canadian headquarters in the Silver Rock Building in downtown Vernon.

“We’ve been located in Vernon for 17 years,” said Lara Pow, president, SQM Group. “In 20122013 we were focused on growth by opening a research center in the United States, but in the past couple of years, we began looking at investing in our Canadian head office. This is our fifth office building with the new build encompassing three floors. It was a big project with a focus on considering all of our support teams’ needs.”

With 13,000 square feet to accommodate multiple departments, the renovation’s design and build was a careful consideration of all stakeholders.

But it had to be structured, not just for offices, but also for the call stations.

SQM Group is a unique business with prestigious clients, that looks at ways its clients can improve their customer’s experiences. Since its inception in 1996, it has helped organizations accurately measure, benchmark, and improve customer experience performance and recognize organizations, through the SQM Awards Program, that have demonstrated excellence in customer service.

It offers five customer surveying methods: phone, email, IVR, online and face-to-face with measurements showing that 70 per cent of SQM Group’s clients improve their customer

Massage chairs help create space to recharge and individualized artwork represents the core values and beliefs of employees CREDIT:SQM GROUP

SQM Group’s new build is its fifth office building now encompassing three floors CREDIT:SQM GROUP

“Approximately fifty per cent of our workforce are millennials, which inspired our Google Lite office design.”

LARA POW PRESIDENT, SQM RESEARCH CENTRE

experience year-over-year.

For post-contact phone surveys, the design of the building space allows for multiple call stations with key components like soft LED automatic lighting, private coaching rooms, and an open feel.

As SQM Research Centre conducts professional perception a nd tra nsaction su rveys for improving customer and employee satisfaction, it used that model to survey its own employees to determine the design that would fit the job and employees best.

“About fifty per cent of our workforce are millennials, which inspired our Google Lite office design. We included coffee bars, lounge seating, couches and massage chairs. Based on the employee feedback, we also learned that we needed to have more boardrooms and meeting areas.”

Pow a d d e d t h at, w it h t he tech nolog y tea m ma ki ng up the largest employee segment, careful consideration had to go

SQM Group wins Best in Commercial Construction Award at the 9th Annual Thompson Okanagan Kootenay Commercial Building Awards CREDIT:SQM GROUP

into designing their space with plenty of natural light and offices that would accommodate joint meetings and brainstorming sessions. These collaborative meeting spaces were one of the most important aspects of the design.

“We designed the space right down to the individualized artwork on the walls. Each employee, who has an office, can customize their art and personalize their space. Having that kind of input was important because of the type of work we do, but also to represent the core values and beliefs of our employees.”

She added that the construction/ design team at Heartwood Homes and Lunde Architect were easy to work with and equally engaged

Lounge areas act as informal meeting spaces with chairs specially designed for use with laptops CREDIT:SQM GROUP

with ensuring even the smallest details were done right, including getting the building open on time and within seven months.

“Mike Desmarais, the founder and CEO of SQM, had worked w it h Ryan Molitwenik f rom Heartwood in the past. Ryan and his team are very professional and easy to work with. Even the subtrades he chose, were focused on making it right the first time.”

SQM Group was initially created in Calgary by Desmarais.

At the time, he was teaching at the University of Calgary. His former employer was his first client, and the university endorsed SQM Group, allowing Desmarais to attract large businesses like Scotiabank, Alberta

Treasury Branch, and KalTire.

He ended up starting the business i n t he basement of h is house. When the company was ready to grow and expand, he looked for an area that not only satisfied his lifestyle as an outdoor enthusiast, but also for a region with higher unemployment. Vernon, at the time, satisfied both of those requirements.

The renovation of SQM Research Centre began in July of 2016 with the company moving in February 2017. The award, presented at Manteo Resort in September of this year, was for Best Commercial Renovation.

SQM Research Centre is at 3013126 31st Avenue in Vernon www.sqmgroup.com

• • • •

Serving the North Okanagan Since 1998

Glenn Jespersen

Congratulations

on YOUR BEAUTIFUL BUILDING Custom Residential, Renovations, Commercial

info@heartwoodvernon.com www.heartwoodvernon.com

250-542-0098

Renovations Residential Commercial Maintenance

ELECTRICAL CONTRACTING

25 Sarah Lane Vernon, BC V1B 2X1

glenn@jespersenelectrical.ca

Congratulations to SQM & Heartwood Homes.

We are thankful to be a working partner with you.

Phone (250) 545-2292 • Cell (250) 260-8399

VERNON

NOVEMBER 2017

17

Going Beyond Perfect Pampering Lands Kurspa Top Spa Spot With A Focus On Weeklong Wellness Stays, World-Class Spa Offers An Immersive Experience

Breathtaking views throughout KurSpa helped win its top listing for BC’s best CREDIT:SPARKLING HILL RESORT KURSPA

V

ERNON - With steaming pools perched above Lake Okanagan, KurSpa at Sparkling Hill Resort, seems to be an obvious choice for one of BC’s best spas. But according to BC Living’s Top Ten list, stunning views alone didn’t win it a top spot. It’s all the extras the luxury spa provides that go beyond the ‘perfect pampering’.

“We are unique in many ways beyond the breathtaking and peaceful views throughout the spa,” said Kelly Tarso, KurSpa’s m a nager. “We have 40,000 square feet and over 100 different ways to rejuvenate.”

Wit h a focu s on week long wellness stays, KurSpa offers an immersive experience, from an initial health consultation to determine the right treatments to life coaching presentations with Dr. Pieter Strauss.

“Dr. St rauss is a seasoned presenter of mental health related workshops. The service he provides helps our guests to be present and truly in the right mindset for their week of renewal.”

‘Wellness Travel is becoming a wellknown way of life” KELLY TARSO MANAGER, KURSPA, SPARKLING HILL RESORT, VERNON

Tarso pointed out, that with a diverse clientele coming from across North America and Europe and more recently from Asia and Australia, KurSpa’s range of treatments appeal to those looking to unwind and relax and for recovery from an injury.

“Wellness travel is becoming a well-known way of life. We have our massages and facials for those who want to try the basics, but we also have specialty treatments, such as The Orient, a luxurious Hammam bathing

ritual or our decadent Fango Mud made from volcanic ash and the Cryo-Chamber which is perfect for athletes looking for a therapeutic way to improve recovery time after an injury or for those suffering from arthritis pain.”

For Tarso, being ranked as one of BC’s top spa spots is an honour, but she is quick to explain that it has been a team effort.

“Our world class experience doesn’t end with our talented spa professionals but also includes our amazing hospitality and culinary team as well.”

Part of its success also comes from ongoing training to ensure consistency in treatments and level of care.

“A s a tea m, we a re a lways tra i n i ng a nd upg rad i ng ou r treatment skills as in this industry it is so important to continuously grow and improve.”

But according to Tarso, the most important aspect in KurSpa’s success comes from hard work and a passion for wellness.

“I have been blessed to be part of the health and wellness industry for over 15 years,” she said. “I

Wellness travel is becoming a way of life, especially when it includes a Glacial Clay Wrap CREDIT:SPARKLING HILL RESORT KURSPA

started as a Registered Massage Therapist then continued on to learn and develop my aesthetics career finally growing into different management roles. I and my staff are truly passionate

about the spa and the impact the treatments we provide can have on our guest’s lives.”

KurSpa is at Sparkling Hill Resort in Vernon www.sparklinghill.com

18

NOVEMBER 2017

8TH GENERATION VINEYARD WINNER OF A SICA 2017 COMMERCIAL BUILDING AWARD Winemakerâ&#x20AC;&#x2122;s Lineage Goes Back More Than Two Centuries

S

UMMERLAND â&#x20AC;&#x201C; For this exceptional regional wine m a k e r t h e n a m e re a l ly does says it all. 8th Generation Vineyard Inc. is a family-owned enterprise that operates with a New World vision - built upon a solid Old World heritage dating back more than two centuries.

Acquired by German ĂŠmigrĂŠs, the husband and wife co-owning team of Stefanie and Bernd Schales in 2003, 8th Generation Vineyard is the latest holding for a family that can trace its wine making history back to 1783.

The route that carried the Schales family from Europe to the Okanagan Valley was a long and convoluted one, a journey that could just as easily have ended in Ontario if the family hadnâ&#x20AC;&#x2122;t learned of the unique opportunities that British Columbia could potentially offer. â&#x20AC;&#x153;I traveled to different countries to see what opportunities were available, with us finally coming to the conclusion that we wanted to remain in the wine making business, but wanted to get out of Germany, out of the family history, out of the family business in

STERLING OKANAGAN BUILDERS We are proud to be a part of the team for this project.

Congratulations to Bernd and Stefanie on your success with this renovation.

Project Management and Construction 5805 Sawmill Road Oliver, BC V0H 1T9 250.485.2730

G���� E������

Division of 1053033 BC LTD

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Germany. We eventually decided on a move to Canada, in particular to BC,â&#x20AC;? Bernd explained.

An experienced Viticulturist and winemaker, Bernd studied viticulture, oenology, and business management at the State Academy for Viticulture & Oenologie of Weinsberg in Germany.

With his acquired expertise, and his almost genetic love for the winemaking business, he and his wife Stefanie eventually moved to different wineries across Germany, New Zealand and South A f r ica before t he Ca n ad ia n wine making sector caught their attention. â&#x20AC;&#x153;We hadnâ&#x20AC;&#x2122;t actually heard about the Okanagan until we arrived in Ontario to look for opportunities there. Some people told us that if we wanted to make a new start in this business, in this country, then it might make sense to have a look at BC,â&#x20AC;? he explained.

Ontario had initially attracted the Schalesâ&#x20AC;&#x2122; attention as it had, up until that point, been the only Canadian wine making region the family had heard of. â&#x20AC;&#x153;At that time it was the only region that was well known in Europe, the only region we knew of where we could actually produce wine,â&#x20AC;?

Stefanie said. â&#x20AC;&#x153;There was no real information about the Okanagan and what it offered, but that was 15 years ago, we couldnâ&#x20AC;&#x2122;t just search the Internet in the same way. So youâ&#x20AC;&#x2122;d have to say that Iâ&#x20AC;&#x2122;m still thankful for the people who gave us the hint about BC, Iâ&#x20AC;&#x2122;m super happy that happened.â&#x20AC;?

Acquiring an existing vineyard and farm site that dated back to the 1940s in 2003, the family rechristened the operation 8 th Generation and began the task of building a business in their new home. Today the family-owned a nd operated fi rm produces about 6,000 cases of wine annually, with about 80 per cent of the product sold right on the property at its recently renovated tasting room and wine shop, with the rest distributed through private beer and wine stores across the region.

8th Generation currently encompasses 30 acres of land with

The Schales family moved to Summerland in 2003 to acquire the property that would become 8th Generation Vineyard 22 acres of that in active cultivation. The vineyardâ&#x20AC;&#x2122;s on-site

way,â&#x20AC;? explained Chris Allen, an Architect with Penticton-based

The work to convert a 1940s farmhouse into a modern wine shop won a SICA Commercial Building Award wine store is housed in the original farmhouse, the renovation of which garnered for the winery a 2017 Commercial Building Award (Commercial Renovation category) from the Southern Interior Construction Association (SICA). â&#x20AC;&#x153;For 8th Generation we took the existing 1940s farmhouse and came up with a design and working drawings to allow us to renovate it into a new tasting room â&#x20AC;&#x201C; without altering the size of the buildingâ&#x20AC;&#x2122;s footprint in any

Landform Architecture Ltd., the designers of the winning project.

Wanting to retain the heritage flavour of the structure, but needing to make it more comfortable and energy efficient, the home was essentially gutted to the bare bones, to be redesigned and constructed using the latest in 21st Century building techniques and materials. â&#x20AC;&#x153;We were able to expose all of the original wood studs, while preserving the original flooring, brick and fireplace by opening it

up and adding exterior insulation, energy efficient fiberglass windows, a steel armature and contemporary tasting bars,â&#x20AC;? he said.

Another key player in the wine storeâ&#x20AC;&#x2122;s renovation effort was Pentictonâ&#x20AC;&#x2122;s Kieson Fabrication & Machine Ltd., the company tasked with carrying out the installation of the projectâ&#x20AC;&#x2122;s steel components.

Working under the general contractor, Summerlandâ&#x20AC;&#x2122;s Sterling Exteriors, Kieson worked closely with both the architects and the owners to make the upgrading project a success. â&#x20AC;&#x153;Taking on a custom job like this is right up our alley here at Kieson. We anticipated many variables that could cause issues when dealing with an existing structure of this age. Managing the unknown can be tricky, but we regularly deal in custom builds,â&#x20AC;? explained Kiesonâ&#x20AC;&#x2122;s owner Patrick Simpson. â&#x20AC;&#x153;The biggest challenge we faced was dealing with the integrity with the existing building. By adding the steel to the house it allowed for all of the ceilings to be opened up, removing all of the interior bearing walls and freeing up a lot of space.â&#x20AC;?

For the Schales the award-winning renovation effort, coupled with the acquisition of addition adjoining property over the years, is part of the familyâ&#x20AC;&#x2122;s long term commitment to their new home.

For the future, 8th Generation Vineyard anticipates continuing to produce its lines of Rieslings, Pinot Noirs, Cabernets, Frizzante and other wines at the present rate of production â&#x20AC;&#x201C; never wanting to substitute loving, handmade quality for profit.

One question to be asked is: will there be a 9th generation of winemakers in the family? For the Schales thatâ&#x20AC;&#x2122;s still an open question. â&#x20AC;&#x153;The 9th Generation in the business, no pressure, right?â&#x20AC;?

Stefanie joked. â&#x20AC;&#x153;Theyâ&#x20AC;&#x2122;re still pretty young, but that would obviously be something that weâ&#x20AC;&#x2122;d like, but it will be their decision, itâ&#x20AC;&#x2122;s their lives after all.â&#x20AC;? www.8thgeneration.com

Landform Architecture

www.landformadb.com

www.eckertelectric.com

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Congratulations 8th Generation!

We are proud to be part of this award-winning project. â&#x20AC;&#x153;The Okanaganâ&#x20AC;&#x2122;s first choice for service and maintenanceâ&#x20AC;?

250-492-8001

NOVEMBER 2017

MOVERS AND SHAKERS

19

LAKE COUNTRY

Business Examiner Gold Event Sponsors

KELOWNA The Regional District of the Central Okanagan (RDCO) was honoured at the Union of British Columbia Municipalities (UBCM) Community Excellence Awards, held at the 2017 UBCM Convention on September 29th.

The regional district’s RDCO-ECD Agriculture Support Program won an award for the Leadership & Innovation, Agriculture category. RDCO’s My Dog Matters Rewards Program and Licensing App also received honourable mention for the category of Best Practices, Excellence in Action.

A 30-acre piece of land in West Kelowna zoned for residential development has sold for $10.5 million, according to HM Commercial. The property features a lake-view section, which connects to the Morning Side Subdivision. The property has capacity for 186 residential units and is located on Glenrosa Road. Also, a 1.5-acre site including 6 properties covering an entire block near Lake Okanagan was sold for $9,400,000. It offers the possibility of a 26-storey high-rise development. HM also reported the sale of a 1.05-acre site with residential zoning for a 50-unit condo in the Glenmore area. It is located at 129 Wyndham Cres.

Excel Personnel is celebrating their 25th anniversary in business.

The team at Okanagan Health & Performance welcomes new Chiropractor, Dr. Mandy Downie, to their office in Central Kelowna.

Big White Ski Resort has announced a number of exciting new ventures, including: launching its own custom-designed chocolate from French chocolatiers Cacao Barry’s Or Noir Laboratories; a Big White Christmas Market on December 3rd at the Village Centre Mall; two new initiatives launched by Session Taphouse and Grill - Elevation 57 Brewing Company, run by Brandon Amond, which brews craft beer at the highest elevation in the country: 5757 feet, and Escape Sessions escape room activities; a new 25-foot outdoor movie screen; a new Inside Edge loyalty program for season-pass holders that entitles participants to special offers and discounts; Globe Café and Tapas Bar is celebrating its 10th anniversary this year with a new $10 Tapas Menu each afternoon and $10 off all bottles on their Okanagan and Mediterranean wine list; Stonegate Resort’s third building is officially under construction, which will soon offer more residences ranging from one to three-bedroom and loft sizes, with stone fireplaces, full kitchens, laundry and private hot tubs; and a new Stonebridge Spa will be opening in the Stonebridge Lodge, offering relaxing

Cream ‘N’ Bean Coffeehouse, owned by Jason Leonard and Shandell Smith, has recently opened in the mall on Highway 97, near A&W. The coffee shop offers Fair Trade coffee and tea selections and ice cream rolls, as well as gourmet breakfast and lunch options.

health and wellness treatments by appointment only.

Illichmann’s Meats, Sausages & Gourmet Food has entered their 50th year in business in the community this year.

T his year’s winners have been announced at an awards ceremony on October 12th for the Kelowna Chamber Business Excellence Awards 2017. Awards recipients included: Current Taxi, owned by Dale Conway – Rising Star New Business of the Year; Lane Merrifield of FreshGrade and Wheelhouse Ventures – Business Leader of the Year; Northside Industries – Large Business of the Year; Newcap Radio – MidSize Business of the Year; Hybrid Elevator – Small Business of the Year; Andrew Gaucher of Catalyst Land Development and G Group – Young Entrepreneur of the Year; Crew Marketing Partners – Marketing Campaign of the Year; B.C. Tree Fruits – Excellence in Agriculture; Volinspire – Social Impact Award; and Rotary Centre for the Arts – Arts and Entertainment Award.

Csek Creative, a website design and marketing company, has been named on Business In Vancouver’s list of 100 Fastest Growing Companies in the province.

Magicians. In addition to the medals, Michael was awarded the Tony Eng People’s Choice Award for his performances.

Longtime Kelowna resident, Brent Stewart, has purchased Wings Restaurant in the Willow Park Mall in Rutland.

Dr. Dan Kobi of Care Dental is opening at the former East Side Mario’s restaurant after $2-million in renovations. The 5,000 square foot state of the art building will accommodate 10 operatories.

Basil and Mint Restaurant, owned and operated by Chef Peter McGeown and Chef Ken Cheung, celebrates its second year in operation at its location of 3799 Lakeshore Road.

Mel Pearson owns and operates longstanding business, Shady Rest Fish and Chips at 1359 Sutherland Avenue, which this year celebrates its 70th anniversary in the community.

The staff at Raymond James, on 500 – 1726 Dolphin Avenue, is joined by Dale Krushel, CIM, who brings with him 35 years of experience in the industry.

The Lake Country Chamber of Commerce has extended their nomination deadline for this year’s Business Excellence Awards to November 30th. As a result of the extension, they have changed a finalist reveal cocktail party to a Christmas Party on December 14th, at the Turtle Bay Pub. Among the current nominees are: Alternatives Funeral and Cremation Service, Aubin and Associates, Cadence at the Lakes, Callahan Property Group, Chantanna’s Thai Food, Fairway Appliance Service and Repair, Gray Monk Estate Winery, Grillers Meats, Interior Savings, Lake Country Ace Hardware, Lake Country Art Walk, Lake Country Home and Yard, Lake Country Tan, Lakeside Diagnostic Hearing and Tinnitus Center, Nalu Wellness Registered Massage Therapy, Neon Counselling, Oyama Community Club, Roosters Barber, Sage Realty Group, Turtle Bay Medical Clinic, TBC Liquor Merchants, Valentina’s Hair Salon Studio, a nd Winfield IDA. Krystina Rossworm has recently opened Beach Bum Tours, a local company that guides wine tours throughout the Okanagan. The start-up was funded through Community Futures in Kelowna, holding SEE MOVERS AND SHAKERS | PAGE 20

This year PacificSport Okanagan celebrates their 15th year in the community.

Hergott Law recently held their grand opening celebration at their location in the Madison at 1385 Ellis Street.

In addition to winning the title of Large Business of the Year at this year’s Business Excellence Awards in Kelowna, Northside Industries is celebrating their 50th anniversary in business.

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Ken Carmichael, past president of the Kelowna Chamber of Commerce, celebrates his 20th year with BDO Canada.

Via Veneto Hair Design is celebrating their 20th anniversary. Their salon is located at 102-3001 Tutt Street. They offer a full line of esthetic services as well as hair design.

Wink i Wear, a business owned and operated by Laura Draycott, has become the country’s first supplier of Enchroma eyewear, as well as one of only two authorized retailers for the brand. The lenses help enable color-blind clients to see colours, and are available for both indoor and outdoor styles.

The Executor’s Assistant, owned by Corinne Snape, is celebrating 5 years in business.

Local magician, Ryan Michael, has achieved two gold medals this year for his skills. One medal was received from the Canadian Association of Magicians and one from the Pacific Coast of American

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MOVERS AND SHAKERS

20 MOVERS AND SHAKERS CONTINUED FROM PAGE 19

its very first tour on A pr i l 29th of this year, a nd now offers an a rray of packages including other acKrystina Rossworm, tivities in owner and operator addition of Beach Bum Tours to w inetouring, like stand-up paddle boarding.

For more information on the experiences available, please visit: beachbumtours.ca.

SALMON ARM Kyle Schumacher and Ivan Gracia (co-owner of Cantina Vallarta Restaurant withhis wife Jamie) have launched a new spicy and fresh bottled condiment, Caliente Habanero Hot Sauce.

T he sauce is prepared in the kitchen of Cantina Vallarta, and is now sold in 30 establishments across BC. The product is also currently undergoing approval to be sold in Save On Foods grocery store locations.

The Shuswap Hospital Foundation has recognized InView Optical as a Benefactor for their organization. Over the past few years, InView has conducted regular ‘Thirsty for Donations’ campaigns, and in doing so have raised and donated $10,000 toward the foundation.

Central Barber is a brand-new business in the Centenoka Park Mall.

The Brick celebrates its first anniversary in its new location at the Centenoka Park Mall.

Andover Terrace Retirement Resort celebrates its second anniversary in the community this year at their location of 2110 Lakeshore Road North East.

The Mall at Piccadilly held an anniversary celebration on

October 7 th to commemorate their 22nd year in business.

The team at Hilltop Toyota congratulates Robert MacDermott on achieving top Product Advisor for the month of September.

KAMLOOPS The 31 st Business Excellence Awards were celebrated at the Kamloops Hotel and Conference Centre in Aberdeen with the following winners: Employer of the Year and Business of the Year Colin Lyons of Lyons Landscaping; Community Service Award – Small World Productions; Environmental Stewardship Award – New Gold Inc; Inclusive Workplace Award – Cains Independent Grocer; Manufacturer Award – Horizon North Manufacturing; Resource Industry Award – Axis Forestry Inc; Retailer Award 1-10 Staff – 4 Cats Art Studio; Retailer Award 11+ Staff – Petland; Service Provider Award 1-10 – Whole Health Care; Service Provider Award 11+ Staff – Kamloops This Week; Technology Innovator Award – Streamline Transportation Tec; Tourism and Hospitality Award – Treetop Flyers Zipline; Project of the Year – Jubilee Urban Movement Partner; Not-For-Profit of the Year – Kamloops and District SPCA; Young Entrepreneur of the Year – Elaine Topolnisky; Small Business of the Year – Riversong Guitars and Business Person of the Year – Mike Miltimore of Riversong Guitars.

Echo Landing, a new development at Sun Peaks, is scheduled for construction by A & T Developments, who also const r ucted Trappers Landing, Trails Edge and the Sundance Lodge. Frank Quinn is the developer for the project, which spans 48 units that will be a mix of between two and four-bedroom condos and townhomes.

The first sales for the property are planned for this fall.

Mercedes-Benz Kamloops recently celebrated their grand reopening at 695C Laval Crescent.

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This successful enterprise is a turnkey tire and mechanical business with increasing sales over $600,000 per year. This is a unique opportunity to live and work in the beautiful town Nelson B.C. Contact Pat Siller-owner {250-352-3591} for complete information package.

a Kamloops-based organization geared towards international development, has launched a Machu Picchu Challenge venture to raise funds for education projects in Peru and other important global community development initiatives. The organization is seeking to meet a $100,000 fundraising goal through corporate sponsorship, and is also seeking team members for a planned trip to Peru this coming April. The trip will consist of an adventure through the Andean valleys and jungles to Machu Picchu, and a visit to San Jose Obrero School near Lima, a school that educates some of the country’s most impoverished children. Kamloops company, DW Builders, has been named as the trek’s Summit Sponsor; there are more opportunities remaining for companies wishing to sponsor the challenge. To find out more, please visit: www. developingworldconnections.org/ machu-picchu-challenge/.

Two local filmmakers from Sun Peaks, Eddie Foster and Kieran Nikula, have created a ski movie entitled: “Nightcrawlers” which features brilliant footage from night skiing adventures. The full film is scheduled to be released later this fall.

A new gourmet food vendor, Joe Poutine, is scheduled to open in the village at Sun Peaks Resort this winter, neighboring Bella Italia and Mountain High Pizza.

The business, owned by Suzanne Duchesne, will feature delicious varieties of the Canadian dish from classic to butter chicken, as well as various aiolis, flavored and deep-fried cheese curds.

As part of a number of upgrades planned for Sun Peaks Resort this year, two new Pisten Bully 400 groomers have been purchased for more than $900,000. The groomers will replace two older models to smooth the ski slopes this year. Other upgrades include a relocation of the Ski Patrol Clinic to a new Health Centre location, more trees cleared on the mountain to get rid of dangerous trees or beetle kill, and other trail repairs.

Startup Kamloops has received the Startup Community of the Year award at the Startup Canada Awards in Ottawa on October 19th. The organization is committed to promoting and supporting entrepreneurship in Kamloops, and the award recognizes its “extraordinary impact” in their surrounding community.

T he Kamloops Chamber of Commerce has welcomed seven new businesses to their membership: We Love Dogs Inc., Nextgen Electrical, KXA Provincial Winter Fair, Winmar Property Restoration, Skippy’s Kettlekorn Ltd., FuturePreneur, a nd Be Teased.

Larry Good is the Managing

NOVEMBER 2017

Broker of the new Kamloops NAI Commercial Branch. Larry brings over 39 years of real estate experience.

Jenna Walsh, native to Kamlo op s, joi n s Ma r ti n & Ma rtin Lawyers and specializes in Family Law.

PENTICTON The Okanagan Fest of Ale Society made a donation of $60,000 following the successful completion of this year’s Okanagan Fest of Ale Craft Beer and Cider Festival. On October 12th in Penticton, the Society’s Board of Directors announced that the total raised would be donated to 20 local charitable organizations. Those charity recipients include: 100 Homes Penticton, Agur Lake Camp Society, Community Foundation of the South Okanagan, Desert Valley Hospice Society, Dragonfly Pond Family Society, Okanagan Boys and Girls Clubs, Okanagan College Foundation Bursary, Okanagan College Foundation Child Care Centre, Okanagan School of the Arts – Shatford Centre, Okanagan Similkameen Neurological Society, Penticton & District Community Resources Society, Penticton and District Society for Community Living, Penticton BMX Society, Penticton Recovery Resource Society, PRH Auxiliary Meals on Wheels, School District 67 Bursary, South Okanagan Medical Foundation, South Okanagan Similkamen Brain Injury Society, St. Saviour’s Community Meal, and the Penticton Centre for Exceptional Learning Society.

The 29th Annual Business Excellence Awards, brought about

by Gateway Casinos Entertainment and the Penticton & Wine Country Chamber of Commerce, announced its winners at a ceremony on October 15th, at the Penticton Trade and Convention Centre. This year’s awards recipients featured: Total Restoration Services – Community Support Excellence; Hoodoo Adventures – Hospitality/Tourism Excellence; ABK Restoration Services Ltd. – Professional Service Excellence; Berry & Smith Trucking – Industrial & Manufacturing Excellence; Tony’s Meats & Deli – Retail Excellence; Wine Crush Market – New Business Award; DM Productions – Home Based Business Excellence; Jumping Beans Play Café – Family Friendly Excellence; Wine Crush Market – Sustainability Excellence; Wildstone Group of Companies – Workplace Culture Excellence; The Peoples Crafthouse – Agricultural & Agri-Business Excellence; Tourism Penticton – Excellence in Marketing Innovation; Iron Indian Steelworks – Aboriginal Community & Business Excellence; Boyd Autobody & Glass and Lake City Casinos – Penticton – Business of the Year and Diana Stirling – Business Leader of the Year.

Natha n ia Roy, D i re c tor of

T ra d e D evelopment at Okanagan Cosmetolo g y I n s t itute (OCI), has secured the status of a designated training facility for the Nathania Roy level 2 Red of Okanagan Sea l T rade Cosmetology in hairstylInstitute ing at the institution. OCI is the first institution in the province to secure this training designation for hairstyling. Roy has also been asked to participate in Tokyo Fashion Week as a representative of Vancouver Fashion Week, during a runway show featuring seven Canadian designers.

T he David E. Kampe Tower at Penticton Regional Hospital has nearly reached the half-way point in its construction. To commemorate the occasion, a beam signing event was held on October 26th, to provide a chance for community members to leave their signatures on a structural steel beam.

SUMMERLAND Yolanta Malkovska, Wine Shop Host at 8th Generation Vineyards, has been selected as a finalist for the Canadian Tourism Awards. Malkovska recieved the BC Tourism Employee of the Year award back in February from the Tourism Industry Association of British Columbia.

The Summerland Chamber of Commerce welcomed five new members last month, including: Silent Steps, a mobile business offering ref lexology services right in the comfort of your own home; Fair and Square, offering affordable renovations for kitchen and baths, painting and general home repair services; Trek Counselling for professional counselling services; Savage Services, offering water and sewer line and related services; and Mountain Sage Mechanical, offering plumbing services.

As part of their Small Business Month, the Summerland Chamber invited their members to attend a breakfast with Peter Waterman, Mayor of Summerland, for a discussion on business. A number of topics were addressed, including the District’s new downtown business plan, the proposed recycling facility and ongoing efforts by the District to enhance the consultation and communication process going forward.

Nominations for the 2018 Small Business BC Awards are now open until November 30th. Those wishing to nominate a business may do so online by visiting: SEE MOVERS AND SHAKERS | PAGE 21

MOVERS AND SHAKERS

NOVEMBER 2017

MOVERS AND SHAKERS CONTINUED FROM PAGE 20

sbbcawards.ca. The awards ceremony will be held on February 23rd, 2018.

The District of Summerland has been awarded $435,000 through the Rural Dividend Grant from the provincial government for its Giants Head Trail Development.

The grant money will be used to develop specialized features on the mountain for its various uses year-round, incorporating environmental awareness. The development of trails on Giants Head will make it safer for both locals and visitors, while enhancing Summerland as a destination to live, work, play and visit.

The 7th Annual Test of Humanity race has raised over $64,000 for Canadian Humanitarian projects. The charitable event is put on each year to raise funds for projects that provide literacy and vocational skills to impoverished people in Ethiopia. For a full list of their projects, please visit: www.canadianhumanitarian. com. Next year’s race date is scheduled for announcement in December.

Union Kitchen Inc., owned by Brad Clease, has decided to return to casual counter service during the winter season. The business will make take-andbake items available, as well as hosting private evening events, meetings, staff parties, etc.

Prairie Valley Lodge has released a short film starring local Okanagan actor Jamie Eberle of Many Hats Theatre Co and

L.A.TV actor Roark Critchlow, who lights up the screen as a feisty father and his beleaguered son. This short story brings a new and refreshing light to a somewhat difficult issue, placing an aging parent in a senior care facility. Prairie Valley Lodge is a senior care facility in Summerland. The short production was filmed by Stephanie Seaton of Storyboard Video Productions.

VERNON Brian Guy of Associated Engineering has been recognized by t he Engineers and Geoscientists British Brian Guy Columbia with the C.J. Westerman Memorial Award.

He has been recognized for his technical excellence, leadership and professional and community service contributions over his 35-year career.

Vernon City Council has been informed that 2017 permit applications for Predator Ridge, a prestigious golf neighborhood development in Vernon, is valued at $18 million. The Ridge’s most recent project, The Commonage, is the community that has developed the fastest of all this year. The project, which held its grand opening in June, spans 90-acres and has plans for 200 single and multi-family dwellings, to be constructed in the near future.

21

Leanne Yarrow has joined the team at Thrive Physiotherapy & Sports Injury Clinic as their newest Physiotherapist. The clinic is located at 3103 – 27th Street.

The team at Bannister Honda, at 6425 Highway 97 North, congratulate Enzo Bonaccorso on being named Salesperson of the Month for September.

Wendy Proudfoot has joined the team at Lyon’s Den Hair Design, owned by Angie Boake. The B1 studio is located at 3312 30th ge pa S– Avenue. d B1 aR

Swan Lake Motors, at 6285 Highway 97 North, celebrates their 9th anniversary in business this year.

Fashions On 31st clothing boutique has undergone a name change to Bleu Belle Clothing Co., and will be moving across from Polson Mall to 1801 Kal Lake Road.

V Rd Tolko has donated $7,000 dto at theWa W Ba o e R Okanagan Boys and Girls CR Club’s VI ed Rd at Co Teen Junction program, which is mction Wd Re t o u c » CR je nstr d provides youth-based Rdservices pro e co e nd Co st n in th t is mction sla e Re I e r c u w in the Okanagan area. » e uv ne wom oje nstr

City Furniture & Appliances Ltd., at 5401 Anderson Way, enters their 41st year in business this year.

Sure Copy Vernon has changed ownership from Donna Reimer, to new owner Elice Bork. In addition to undergoing a change in ownership, the establishment will now be called Elice’s Printopia. The shop will remain in its location on 27th Street and will continue to provide the same great service.

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13 20

Sladen Moore Chartered Professional Accountants has welcomed Courtney Satchell, CPA, CA, BBA, to their partnership, offering accounting, auditing, income taxation, GST, and Business Advisory Services.

Mega n L ew is, C PA , C A at KPMG in Vernon, has been promoted to Manager.

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A Vernon-based business, offering custom-built golf carts, SC Carts, has decided to expand their line to include a new custom cart – NXT. NXT is a custom cart that features a unique outer styling and an interior that presents an automobile-like feel.

The product is now on the market in Western Canada.

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OPINION

22

NOVEMBER 2017 A division of Invest Northwest Publishing Ltd. Thompson Okanagan Office #210-347 Leon Avenue, Kelowna, BC V1Y 8C7 Toll free: 1.866.758.2684 Fax: 1.778.441.3373 Email: info@businessexaminer.ca Website: www.businessexaminer.ca

PUBLISHER/EDITOR | Lise MacDonald, lise@businessexaminer.ca SALES | Joanne Iormetti – joanne@businessexaminer.ca, Josh Higgins – josh@businessexaminer.ca WRITERS | John MacDonald, Beth Hendry-Yim, David Holmes, Kristin van Vloten WEBSITE | John MacDonald

GREEDY GOVERNMENTS DEMONIZE BUSINESS TO JUSTIFY EVER-INCREASING TAXES

MARK MACDONALD

D

u r i ng t he l a st federa l election, now Prime Minister Justin Trudeau sloughed off several comments suggesting that corporations existed only to assist business owners in avoiding paying tax.

T h at was d ropped i n t he midst of endless promises of “sunny ways”, accompanied

by Trudeau’s other, inflammatory class-warfare adjectives like “income sprinkling”, “tax loopholes” and not-so-subtle suggestions that the “rich”, aka business owners, need to “pay their fair share”.

Such populist, provocative phrases appealed to Liberal supporters. But few believed Trudeau’s corporation statement wou ld become the platform from which an all-out attack on small and medium-sized businesses would be launched. It has, and then some.

T h e L i b e ra l s h a ve a p p a rently scaled back their plans somewhat, if one is to believe

the almost daily re-announcements. It remains to be seen how much change will actually take place to the ill-conceived plans, or if this is yet another smokescreen to confuse the masses while the federal government attempts to slip through the most draconian corporate tax increases this country has witnessed in a century.

So, what are corporations all about? Ta x dodge veh icles?

Hardly. They were set up as retirement funds for small business owners, as an incentive to encourage people to take risks as they provide a better future for themselves and their families. Imagine how government employees would react if their pensions were hacked to pieces.

T hey’d be horri fied. T h is is what the Liberals tax scheme is doing while tackling corporations – attacking the financial future of business people.

Demonizing something before taxing it is an effective political maneuver. People shrug but don’t complain when they have to pay so-called “sin taxes” on cigarettes and tobacco, for example. Want more money out of the oi l a nd gas i ndustr y?

Demonize it and make it seem evil to voters, who will almost demand punitive taxes be implemented to stop resourceex t ract i n g, “e a r t h end i n g” companies. And there we have it: The justification of a carbon tax.

When the clouds of government begin to hover over one particular industry, they should be afraid, and get prepared for the impending deluge of taxes that is about to drench them.

Governments play a long end ga me i n th is rega rd, pigg ybacking off a social narrative rehea rsed stead i ly t h rou g h e d u c a to rs , H ol l y w o o d a n d traditional media. Movie after movie depicts big business in the worst possible ways, as profit-hungry corporations who don’t care for any employee or environmental concern, as they chase the almighty buck.

But this needs to be said as pla i n ly as possible: It is not business owners who are greedy.

Governments are greedy. Governments are the ones who refuse to restrain their insatiable thirst for more tax revenues to pay for a public service that now makes, on average, 20 per cent more in wages and benefits than those in the private sector. And by the private sector, we mean the jobs that pay for those services in the first place.

As T rudeau trumpets his so-called defense of the middle class – which, by the way, never did better than under the previous government – does he not realize that many small business owners are indeed the middle class?

A thoug htf u l, even-keeled friend tossed th is l i ne out a while ago, and it stuck with me:

“Socialism is theft”.

Stark, but true, isn’t it? Although some of the principles of socialism may be virtuous - i.e. helping those that cannot help themselves - the very essence of socialism is taking from those who ‘have’ - those that work – and distributing it to those who ‘have not’ because they either don’t or won’t work.

A s o n e f r i e n d s a id : I f t h e government keeps taxing the ‘haves’ and giving to the ‘havenots’, what will they do when the ‘haves’ leave?

A nd by t he way, i f soci a lism is so great, why isn’t every person in a communist country wealthy, instead of only those at the top? Just asking. . .

So when it comes time for millionaires Trudeau and beleaguered Finance Minister Bill Morneau to wrestle businesses to the ground with “welldeserved” punitive taxes, the chorus of Canadians who don’t understand the challenges of business cheer and chime in with “it’s about time”.

Except it’s nothing but a big smoke screen. As the Trudeau govern ment’s never-end i ng spending spree continues, far, far above projections, unabated, the realization has come that there isn’t enough money coming in to pay for what they’ve ordered. T hus the attack on “bad, bad business”.

The never-in-business-forh i m sel f T r udeau suggests

that business owners are “tax cheats” who find “loopholes” to “sprinkling” money around to avoid Revenue Canada. His devious choice of words is deliberate, without question.

W h i le doi ng so, he ref uses to acknowledge that business owners must - and do - abide by the legal rules laid out by all levels of government. The taxation rules by which Canad ia n busi nesses have been governed since 1972 took six years to plan and consider before implementation.

T r u d e a u’s d ra m a t i c t a x “plans” were concocted behind the scenes by “bureaucrats gone wild”, in mere months. At last report the federal government received 21,000 responses/objections to the plans – and left itself less than a week to “consider” them all. Which of course they have not.

Greedy business? Hardly.

It’s time the federal government looked in the mirror and rea l i zed that as they va i n ly point the accusatory finger of “g reed” at busi ness, there’s three fingers pointed directly back at themselves.

BROKEN ARBITRATION SYSTEM CAUSING UNSUSTAINABLE RISE IN MUNICIPAL COSTS Will Continue To Cause Huge Increases In Taxes & Fees If Left Unaddressed CANADIAN FEDERATION OF INDEPENDENT BUSINESS

W

i t h o n e y e a r t o go until municipal elections in the fall of 2018, the Canadian Federation of Independent Business (CFIB) released its annual BC Mu n icipa l Sp end i n g Watch r e p o r t r e c e n t l y, s h o w i n g t h at lo c a l gover n m ent re a l operating spending outpaced popu l at ion g row t h nea rly fou r-fold between 2005 a nd 2015.

The report also reveals a large part of unsustainable rises in municipal operating spending

is driven by a broken collective bargaining compensation system that, if left unaddressed, will cause large tax and fee increases for local residents and businesses.

“Business owners, like other British Columbians, value and respect the dedicated people i n mu n icipa l pol ice, RCM P, and fire protection services.

The current system for setting c omp en sat ion i s, however, clearly broken and causing unsustainable increases in municipal costs,” states Richard Truscott, Vice-President, BC and Alberta.

“Arbitrators often fail to consider a municipality’s economic conditions or the ability for local taxpayers and small businesses to pay for the increases when settling wage contracts.

If the system isn’t fixed, it will surely cause huge hikes in taxes and fees down the road,” says

Truscott.

Approximately 60 per cent of municipal operating spending ty pically goes towards public sector wages and benefits.

For ex a mple, 57 p er cent of Vancouver’s budget was spent on this operating expense. It i s i mp or t a nt to note, however, that public sector wages and benefits are not the only driver of spending. Municipal governments have direct control over the other 40 per cent of operating spending, which is also growing.

CFIB’s 2017 Municipal Spending Report found that only 7 out of 152 municipal BC governments kept real operational spending at or below population growth over the 10-year period examined, which means BC cities are spending at a faster rate than they are growing.

“Spend i ng control is a top i s s u e fo r e n t re p re n e u r s i n

British Columbia. Small busine sse s a re t he ba ckb one of our economy, yet they are the ones paying an unfair portion of the taxes to support everexpanding municipal operating budgets. The reality is that current spending trends are not sustainable, and small businesses are feeling the brunt of it. Its time to understand and address the underlying causes” concludes Truscott.

Fo r m o r e i n fo r m a t i o n o n arbitration, or to view a more detailed breakdown of municipal operating spending, please go to: BC Municipal Spending Watch 2017.

CFIB is Canada’s largest association of small- and mediumsized businesses with 109,000 members across every sector and region, including 10,000 in BC. For more information, visit cfib.ca.

SUBCRIPTIONS | $45 PER YEAR (12 ISSUES), $80 FOR 2 YEARS (24 ISSUES), SUBSCRIBE ONLINE: WWW.BUSINESSEXAMINER.CA. DISTRIBUTION: FOURTH WEEK OF EACH MONTH VIA CANADA POST AD MAIL. The publisher accepts no responsibility for unsolicited submissions. The views and opinions expressed in this publication are not necessarily those of the publisher. Produced and published in British Columbia. All contents copyright Business Examiner Thompson Okanagan, 2017. Canadian Publications Mail Acct.: 40069240

GREENSHEET/SALES 15

NOVEMBER 2017

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175 Kokanee Care Way -- Ramada Hotel Residential The Hamlets

PROJECT TYPE at Westsyde Residence commercial new PROJECT TYPE

Seniors Housing PROJECT

PROJECT

PROJECT TYPE Multi-family new

V1Y 0B5 250-448-8810

PROJECT New townhouse development - 4 structures - 3 storeys - 20 units - tandem double car garages 14,296 sf total - fiberlgass laminate shingles - vinyl siding

KELOWNA

SIMONE PROJECT STATUSSUNDERLAND Demolition of existing structures commenced October/17

LAKE COUNTRY

LOCATION

650 Swordy Rd - Retail - Offices - Market Rental Condominiums The Shore PROJECT TYPE Mixed-use dev

CENTRAL OKANAGAN REGIONAL DISTRICT

ARCHITECT New water treatment facility Patrick - the disMcCuster Architecture Inc meth- 3034 Benvoulin Rd, Kelowna trict is currently testing several V1W 4M5 778-484-0223 ods including membrane technology

PROJECT STATUS LOCATION

DEVELOPER 11565Design Okanagan Center Rd – RAfor Quality Homes Ltd - PO Box underway - Tender call Townhouses 22024 Capri, Kelowna V1Y 9N9 General Contractor anticipated 250-317-3253 July/14 construction completion PROJECT TYPE Multi-Family New late 2015 anticipated LOCATION

KELOWNA

PROJECT New mixed use development - 6 storeys - 2 towers over 2 storey podium - ground level retail - 2nd storey offices - market rental condominiums, levels 3 to 6, 1 and 2 bedrooms - 4th level residential amenity and deck - parkade located on 2nd and 3rd storeys - EIFS stucco, cladding, wood panel and aluminum curtain wall exterior

New Ramada Hotel in the Campbell PROJECT CONSULTANT 2241 Springfield Rd - Mission New residential care- developCreek industrial park 4 storeys - PROJECT New townhouse development Opus Dayton Knight - 255 1715 Crossing Westside PROJECT STATUS ment sm - 1 structure storeys - pool 3,780 - 80 rooms- 3- restaurant - 6 structures - Ave, 2 fourplexes, Development permit application Dickson V1Y 9G6 250-868-4925 LOCATION 64 residential care beds with waterslide - elevators - concrete4 triplexes - 20 units - 2 stoPROJECT TYPE submitted 1580 1588 Ellis St daycare facility construction - roof- professional articulation with reys - OWNER demo of existing SFDs commercial new Condominiums - Retail - The Ella officecochere - pharmacy - private ARCHITECT porte - asphalt shingles - 98 and access District of Sicamous buildings on site- 1214 PROJECT Zeidler BKDI Architects - 300 640 courtyard - vinyl and rock surface parking stalls required Riverside Ave, Sicamous V0EPROJECT 2V0 TYPE 8 lifestyle Ave, SW Calgary, AB T2P 1G7 veneer siding - steel doors New commercial urban Mixed-use dev 250-836-2477 PROJECT STATUS double paned vinyl windows PROJECT STATUS centre - 6 buildings - 2403-233-2525 to 7 storeys PROJECT MANAGER application at final - asphalt shingles - surface late Rezoning PROJECT Construction start anticipated - retail commercial at ground level DEVELOPER reading development - 1 above - underground parking 2014 MHPM - 550 555 W 12th Ave,New mixed use with office units Rise Commercial Development structure - 20 storeys - 116 resiVancouver V5Z 3X7 604-714-0988 201 3975 Lakeshore Rd, Kelowna parkade - 80 above ground short ARCHITECT PROJECT STATUS ARCHITECT dential units - studio to 3 bedR-Tistry Home Design - 451 V1W 1V3 250-980-3577 Site work underway term parking stalls rooms - 339 sf to 1,200 sf unitsDF Architecture Inc - 1205 4871 Shell Adams Rd, Kelowna V1X 7R9 PROJECT STATUS ground level retail and parking ARCHITECT Rd, Richmond V6X 3Z6 604-284-5194 778-753-6393 - 4 levels u/g parking - concrete BlueGreen Architecture Inc Development permit application DEVELOPER frame construction (Kamloops) - 2 436 Lorne St, OWNER submitted Contracting - 13277 Apex Kamloops V2C Inc 1W3- 3571 250-374Prism Ventures Barmond GibsonLOCATION PROJECT STATUS ARCHITECT Cres, Lake V4V 2P1 LOCATION 1112 Ave, Richmond V7E 1A4 604-338-4656 To BeCountry Determined - Ice Facility Construction start anticipated 250-870-7031 6114 Turner Ave - SFDs Ekistics Town Planning - 1925 Main early/18 DEVELOPER OWNER PROJECT TYPE Townhouses St, Vancouver V5T 3C1 604-739-7526 Tri City Contracting - 102-150 Prism Hotels and Resorts 800 ARCHITECT institutional add/alter DEVELOPER Victoria St, Kamloops V2C 1Z7 PROJECT TYPE IBI Group Architects - 700 1285 14800 Landmark Blvd, Dallas Texas Multi-family new 250-372-3183 PROJECT R366 Enterprises Ltd 4870B Chute, W Pender St, Vancouver V6E 4B1 75254 214-987-9300 New ice facility for the Greater Kelowna V1W 4M3 250-764-8963 604-683-8797 PROJECT OWNER LOCATION Vernon area to replace the aging New residential subdivision - 17 H & H Total Care - 8382 156 St, 1287 1297 Findlay Rd DEVELOPER GENERAL CONTRACTOR Civic Arena - 4,000 seats - may be SFDs, 390 sm to 550 sm lots - 17 Surrey V3S 3R7 604-597-7931 Townhomes - Findlay Road Mission GroupLambert (Kelowna) - 10th and Paul Construction Ltdduplex townhouses, and triplexes an addition to Kal Tire Place or the floor 1631 Dickson Ave, Kelowna 300 2000 Spall Rd, Kelowna V1Y 9P6 Priest Valley Arena or construction of 250-860-2331 LOCATION a new ice facility 451 Shuswap St - SD 83 North OkanaPROJECT STATUS gan Shuswap Administration Building Feasibility study and cost analysis PROJECT TYPE study anticipated shortly - the Consider framing your “T he problem i s, Ji m, you what one should or shouldn’t institutional new Greater Vernon Advisory Committee aren’t conducting assessment do, and what is acceptable and willasdecide in June whether orsurveys not to on your new hires. You what isn’t, are likely to trigger PROJECT advice a helpful, hold a referendum in November/14 shou ld i ncorporate a si mple emotional responses from the New administration building on the to fund a new someone ice facility - location, partner, online questionnaire into your listener. old JL Jackson school site - 2,640 smneutral preliminary design and estimated hiring process. Then I bet your T hose responses can range 2 storeys - 75 parking stalls cost to be determined who avoids judgmental turnover numbers would start from compliance (which may

VERNON

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KELOWNA

23 - total 34 units - park PROJECT STATUS Rezoning and OCP amendment application at 3rd reading forwarded to the Ministry of Transportation for final approval CONSULTANT CTQ Consulting - 1334 Saint Paul St, Kelowna V1Y 2E1 250-9791221 Fax 250-979-1232 DEVELOPER SSC Ventures No35 Ltd - 6640 Vedder Rd, Chilliwack V2R 0J2 604-824-5756

PENTICTON LOCATION

180 Industrial Ave W - Housing for Persons with Disabilities PROJECT TYPE Multi-family new PROJECT New housing for persons with disabilities - 1 building - 2 storeys - 8 units - access off Bruce Court PROJECT STATUS Demolition of existing structures commenced October/17 CONSTRUCTION MANAGER Bentsen Developments - 203 1420 St Paul St, Kelowna V1Y 2E6 250-717-1342 DEVELOPER Penticton and District Society for Community Living - 180 Industrial Ave West, Penticton V2A 6X9 250-493-0312 OWNER City of Penticton - 171 Main St, Penticton V2A 5AP 250-4902400

SALMON ARM

ADVICE GONE WRONG…

PROJECT STATUS

OKANAGAN SIMILKAMEEN REGIONAL DISTRICT

to go down.”LOCATION carry with it some degree of reYour employee or prospect sentment) to rebellion, neither Vintage Boulevard, Okanagan Falls City of Vernon - 1900 48th Ave, m a y n o t re s p o n d w e l l to a of which are desirable or conVernon V1T 5E6 250-545-1361 message likeVintage that. Views ducive to the rapport and trust PROJECT TYPE Why? you are working to establish in B ec au se we’re tel l i ng h i m a discussion. subdivisions what he should do – and that R a t h e r t h a n te l l s o m e o n e message is PROJECT not likely to be a what to do or how to act, you New - 30 SFD welcome one, nosubdivision matter how can lots frame the message around much experience we have that PROJECT STATUS a helpful suggestion or a point backs it up. We’re telling Jim for consideration.

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unreceptive to perfectly good Stantec advice?- 400 1620 Dickson Ave, Kelowna V1Y 9Y2 250-860-3225 Sometimes after we offer advice or insights from our own personal and organizational experience, we find ourselves in a conversation that loses momentum... or stops altogether.

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hires. If you were to incorporate a simple online questionnaire into your hiring process, those high turnover numbers might start to go down.”

Consider framing your advice as a helpful, neutral partner, someone who avoids judgmental messages.

Using this approach, you may well+ find that it’s easier to keep the conversation moving forward, easier to make your adv ice accessible, ea sier to keep the employee or prospect engaged.

John Glennon is the owner of Insight Sales Consulting Inc, an authorized Sandler Training Licensee. He can be reached at jglennon@sandler.com, toll free at 1-866-645-2047 or visit www. glennon.sandler.com. Copyright 2013 Sandler Training and Insight Sales Consulting Inc. All rights reserved.

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