THE NEWSLETTER
FRIDAY
17TH OCTOBER 2025
Transforming Homes: Laver Group’s Retrofit Impact
Hear from our CEO, Chris McLain Hear from our CEO, Chris McLain
As I reflect on eight months since joining the business in February, I am very proud to see how much the business has evolved and changed in such a short period of time Together, we continue to build a business that is sustainable and fit for the future, giving us a clearer direction as we look forward
We need now to focus on being the best, the most innovative and the most efficient company in our sector with our focus firmly on market-leading standards, compliance, and delivering an exceptional customer experience
Whilst we continue to be impacted by external factors such as the shift in ECO funding and rising material costs, internally are working hard to align our operating processes, refine our procedures, and prepare for the future.
It’s important to recognise the changes in our leadership team. In recent months we ’ ve said goodbye to several founders and welcomed new colleagues, and I’m proud of how well the business has adapted. We wish those who have moved on the very best and are already seeing the positive impact of our new team members.
Looking ahead, our Fit for the Future approach is gathering pace. Our new 360-degree camera technology will speed up the survey process, giving surveyors more time to focus on customers and products This innovation will also provide 3D floor plans, simplify requirements capture, and create a central image repository for all teams, with findings that are absolute and reliable
We are refining our processes and procedures to make sure we ’ re working smarter and more efficiently across the business Alongside this, we will invest in new systems and technology designed to make all our jobs easier, improve the customer experience and increase efficiency overall We are working business wide on KPIs & Management Information to help drive improvements
I’d like to highlight two initiatives that reflect the values at the heart of our business First, the charity football match in memory of our colleague Ryan Taylor, raising funds this year for Survivors of Bereavement by Suicide (SOBS) This event is about more than fundraising, it’s also about unity, remembrance, and supporting Ryan’s family
Second, we are launching Unsung Heroes, a programme to recognise colleagues who quietly go above and beyond From problem-solvers to customer advocates, this is our way of celebrating the people whose dedication makes a real difference I encourage you all to get involved by nominating those who inspire you, watch this space for our first awards
As we move forward, it’s important that we always do the right thing and set the standard through our actions Each of us has a role to play in upholding high standards, supporting colleagues, and delivering for customers Acting with urgency is key, when something needs doing, let’s tackle it straight away. By responding quickly and positively, we strengthen our business and build trust in everything we do.
I am excited for what lies ahead, confident in our direction, and proud of the team spirit that drives everything we do at City Energy.
Best regards,
Chris McLain CEO, City Energy Network
Out and About: City Energy On The Road
This quarter has been packed with opportunities to connect, collaborate, and showcase the work we ’ re doing across the UK. From industry conferences to community shows, our teams have been busy flying the City Energy Network flag.
Always a highlight in the calendar, the Royal Welsh Show was the perfect platform to meet with communities, industry stakeholders, and partners We shared how our work is helping households transition to warmer, greener homes.
HousingCymruConference
Investing in Growth: Investing in Growth:
Learning & Development Launches at CEN Learning & Development Launches at CEN
We’re excited to announce that Learning & Development (L&D) is now officially part of City Energy Network! As a shared service, the L&D team is here to support colleagues across every department, helping to unlock potential, build confidence, and encourage continuous learning.
From engaging onboarding training for new starters to tailored coaching, rolespecific development, and practical guides for everyday processes, our focus is on making sure everyone has the tools they need to thrive Over the coming months, you’ll see plenty of opportunities to get involved as we roll out group-wide training initiatives designed to build skills, knowledge, and confidence.
Keep an eye out for updates on upcoming training sessions, which will soon be available for you to book. In the meantime, if you have any questions or ideas, please reach out to Rhys Lilley. This is just the beginning of an exciting journey in growing together as a business.
Say Hello to the L&D
Say Hello to the L&D
Team
Team
Get To Know: Smart Meters
What are Smart Meters?
Smart meters measure gas and electricity usage like traditional meters but automatically send readings to your supplier This removes the need for manual submissions or estimated bills.
They also provide real-time updates on your energy use and costs, usually through an In-Home Display (IHD) This helps you better understand and manage your energy consumption.
While a smart meter doesn’t directly save money, it gives you the tools to react quickly, showing how much energy (and cost) is wasted by things like appliances left on standby.
How do they work?
Smart meters send your usage to your supplier using wireless technology, similar to a mobile phone network. The electricity meter, gas meter and IHD all work together wirelessly via the communications hub located on or near to the electricity meter.
Second generation technology (SMETS 2) meters, that are currently being installed, also allow for switching between energy suppliers without losing the smart functionality of the system.
What
are the benefits of having a Smart Meter?
Accurate bills – Automatic readings mean no estimates or manual submissions. Monitor usage & spend – Track energy and costs in real time via your IHD to improve efficiency and save money.
Access to new tariffs – Benefit from off-peak tariffs and Smart Export Guarantee options if you generate solar power
Automatic top-ups – Prepayment customers can set credit alerts and top up automatically, avoiding last-minute trips
Supporting a greener grid – Smart meters help operators manage demand, reducing reliance on fossil fuels
Red Velvet Cupcakes
Mini Pizzas
Chocolate Focaccia Muffins
Cinnamon Buns
Scones Kinder Cookie Dough Pie
Peanut Butter Flapjacks
Bourbon Brownies
Biscoff Brownie
Partnering with Birmingham Council on Innovative Retrofit Solutions
On 27th August, Heather Watts joined senior Birmingham Council officials Richard Labram and Arnout Andrews on a site visit to an estate in Moxley, Wednesbury. The visit marked an exciting milestone, with some of the first local authority homes receiving Soltherm Modulus external wall insulation (EWI).
The Soltherm Modulus EWI System is an off-site manufactured modular façade solution designed to speed up whole-house retrofit. One of the major challenges facing external wall insulation is the shortage of skilled installers Modulus helps to bridge this gap by allowing local builders to be trained in a simplified, commoditised installation process, enabling quicker delivery without compromising quality.
Because the system is manufactured in a controlled environment, it guarantees consistency, safety, and quality while reducing risks associated with on-site retrofit It is fully BBA certified, achieves a fire rating of A2-s1, is suitable for all exposure zones, and has low vapour resistance.
Importantly, the system is more cost-effective than conventional EWI. The boards are delivered fully finished, with over 90% of brick slips and rendering completed off-site This significantly reduces installation time, minimises disruption, and allows work to continue year-round without delays caused by wet weather.
Recognised by Ofgem’s Technical Assessment Panel for ECO4 innovation, Modulus demonstrates both reduced installation costs and faster installation times
Looking ahead, City Energy Network is working with Birmingham Council to utilise Soltherm Modulus across the project The Birmingham Planning Department has already approved the system for use in conservation areas, as the brick slips can be manufactured to closely match the traditional appearance of local homes
On Saturday 28th June, our much-loved NVQ Assessor David Standing and his wife Alison celebrated 30 years of marriage by renewing their wedding vows. Surrounded by family and friends, the day was filled with joy, laughter, and love as they marked this incredible milestone together.
After the ceremony, David and Alison enjoyed a well-deserved honeymoon in Morocco, making new memories to add to their 35 years together. David’s warmth and positivity shine through in his work with CTG, so it was wonderful to see him celebrated in such style outside of the training environment. Everyone at City Energy Network sends heartfelt congratulations and best wishes for many more happy years ahead.
Share Your Story!
At City Energy Network, we believe it’s important to celebrate not just the work we do, but also the amazing things our people achieve in their personal lives. From sporting challenges and charity events to family milestones, education, and once-in-a-lifetime adventures, these stories remind us of the talent, resilience, and passion that make our team so special.
If you’ve got something exciting to share, we’d love to hear it! Whether it’s a personal goal you’ve achieved, a big life event, or a challenge you’re taking on, reach out to Olivia Copeland and let us know your good news. You could be featured in the next issue of our newsletter and inspire others along the way.
Building Better Homes: Laver Group & Pobl
Group Lead the Way in Retrofit
What Was Done
The retrofit focused on fabric improvements, including internal wall insulation, upgraded loft insulation, new double glazing, and high-performance doors. A Mechanical Ventilation with Heat Recovery (MVHR) system was installed to improve air quality and reduce damp. Renewable energy also played a part, with a roof-mounted solar PV array and solar diverter maximising the home’s use of clean electricity
Project Overview
Laver Group has recently partnered with Pobl Group to deliver a whole-house retrofit in South Wales as part of the Welsh Housing Quality Standard (WHQS) programme The project is a key step in supporting the Welsh Government’s decarbonisation goals while tackling fuel poverty and improving living standards
The property, a three-bedroom home built in the 1970s, had an EPC rating of D, high fuel bills, and issues with thermal comfort
Through a full package of upgrades, it has now been transformed into a modern, energy-efficient home.
Inside, residents benefited from a new kitchen and bathroom, a complete electrical rewiring to modern standards, and LED lighting throughout.
Looking Ahead
This project highlights the value of a whole-house approach to retrofit, combining efficiency, comfort, and safety. Delivered with the support of local subcontractors and technical consultants under PAS 2035 compliance, it provides a scalable model for future retrofits across Pobl’s housing stock, setting a clear benchmark for quality, sustainability, and resident wellbeing in Welsh social housing.
The Results
Bright Serve for Radyr Tennis Club
Radyr Tennis Club, a bustling community club in South Wales, has taken a meaningful step towards sustainability by installing two solar-battery systems designed to reduce grid reliance and manage peak energy use, especially from floodlights.
A Dual System Solution for Maximum Impact
To support the high power demand of floodlights, the team installed a hybrid solar setup featuring 21 Sharp NU‐JC430 panels paired with an 8kW 3‐phase inverter and two 10kW E.P. 11 batteries. A second standalone battery system with a Fox E.S.S. AC charger now backs up general clubhouse power, operating independently of the PV array.
Early Signs of Success
Although it’s early days, initial monitoring shows promising results: much of the club’s power demand, especially floodlight usage, is being met by solar and battery storage A full performance review is due in 12 months
With both systems now live, Radyr Tennis Club is positioned to enjoy reduced energy costs, a smaller carbon footprint, and enhanced energy control during peak times, like evening training under floodlights. They're optimistic about the longterm benefits, with a full performance review on the horizon.
We felt the quote was competitive. You were able to adapt and modify it to meet both our needs and those of our funding partner.
- Mike Clarke, Radyr Tennis Club
Back in Action: CES Hits the Sand at Beach Rugby Wales 2025
Consumer Energy Solutions was proud to return to Beach Rugby Wales 2025, with our spirited squad, Bampi’s Boys, bringing energy, teamwork, and a whole lot of sand to one of the UK’s top grassroots rugby events.
But this year was about more than just sport. CES proudly supported Faith in Families, raising awareness and funds for their incredible work with disadvantaged children and families across South Wales
We were also joined by our brand ambassador, Welsh rugby legend Jonathan “Jiffy” Davies, who cheered us on and reminded us that heart wins over scorelines every time. We may not have won medals, but we walked away with something better, a stronger sense of purpose, community, and pride in giving back.
Huge thanks to the organisers, our teammates, and everyone who supported us. We’ll be back next year, stronger, sandier, and ready to power more positive change
What a day! The annual charity golf day teed off under new leadership this year, with Consumer Energy Solutions proudly taking the reins alongside Paul Maddocks Held at the beautiful Llanishen Golf Club, the event brought together 34 teams of four for a fantastic day on the green, all in support of two incredible causes: Velindre Cancer Centre and Prostate Cymru.
After a competitive (but friendly!) round of golf, guests enjoyed a well-earned dinner, a raffle packed with great prizes, and top-tier entertainment from a comedian host, all adding up to an unforgettable evening.
Thanks to the amazing generosity of everyone who attended and contributed, we ’ re thrilled to announce that the event raised an outstanding £16,000 for charity! A huge thank you to the players, sponsors, organisers, and supporters who made the day such a success. We’re already looking forward to next year ’ s event, bigger, better, and driving even more impact
Jiffy Celebrates 1 Year at CES
This month marks a special milestone for us, it’s been one year since Jonathan Davies, affectionately known as “Jiffy,” officially joined our team as brand ambassador. Over the past 12 months, Jiffy has brought his signature energy, professionalism, and passion to our brand, helping us connect with new audiences and strengthening our presence in the community.
As a former international rugby star, Jiffy’s name is synonymous with excellence, teamwork, and resilience, values that align perfectly with everything we stand for. Whether he’s speaking at events, appearing in our campaigns, or just chatting with customers and staff, Jiffy embodies the spirit of our brand with authenticity and enthusiasm
From day one, Jonathan has been more than just a familiar face. His insights, humour, and dedication have added real value, and his impact can be seen across everything we ’ ve done together this year. We’ve grown, reached new milestones, and had a lot of laughs along the way
We’re proud to have Jonathan as part of our extended CES family and look forward to continuing this exciting journey together
City Training in Action
City Training Group has been out in force this quarter! From the Welsh Construction Show to the East of England and Yorkshire & Humberside Energy Efficiency Awards, HMP Cardiff’s Construction Employment Fayre, and InstallerSHOW 2025, our team has been busy meeting industry peers, strengthening partnerships, and making new connections. What a fantastic quarter of networking and showcasing what we do best!
Energy Efficiency Awards
The Energy Efficiency Awards were a brilliant chance for us to celebrate best practice and innovation in the sector We connected with industry leaders, shared our expertise, and highlighted how our training helps drive standards and support the transition to a low-carbon future.
Welsh Construction Show
The Welsh Construction Show was a fantastic opportunity for us to connect with contractors, suppliers and innovators across the industry. It gave us the chance to showcase our training programmes, share ideas and explore how we can help upskill the workforce for a low-carbon future
Installer Show
InstallerSHOW 2025 was an excellent opportunity for us to meet professionals from across the heat, water, air and energy sectors. We showcased our training solutions, explored the latest industry innovations, and connected with those driving the transition to greener, more efficient technologies
Heating Up His Second Career: Jack Dixon’s Path from Rugby to Renewables
Jack Dixon’s journey from elite rugby to the heating and energy efficiency sector is defined by discipline, resilience, and purposeful learning. A former Wales U20s player, Jack, brought the values of teamwork and focus into his technical training at City Training Group, where he quickly distinguished himself across both traditional heating systems and modern renewables.
A pivotal influence in Jack’s learner journey has been Kris Dacey, an ex-rugby professional and respected mentor at Heatforce. Kris’s guidance helped Jack translate high-performance habits from sport into the workplace: preparation, precision, and relentless standards. Together at Heatforce, they have shaped a development pathway built on real-wo practice, with Jack taking on increasingly complex i tasks.
Since joining Heatforce, Jack has earned trust through clear communication, meticulous workmanship, and a customer-first approach He supplements his apprenticeship with manufacturer training and CPD in areas such as heat pumps, low-temperature design, and weather-compensated controls, demonstrating initiative and a genuine commitment to energy efficiency.
Jack now stands out as an employee who blends technical competence with maturity and professionalism. Supported by Kris Dacey’s mentorship, he has become a reliable representative of Heatforce and a positive ambassador for the wider industry From the discipline of the rugby pitch to the rigour of modern engineering, Jack’s trajectory shows the impact of determination, structured training, and outstanding mentorship.
A special thank you to all our contributors and staff for their hard work in making this newsletter possible. Your dedication and effort truly make a difference!
Be sure to follow all of our members on social media to stay informed and engaged with all the latest updates from the City Energy Network.
