An Introduction to Self-Service Kiosks
Ensuring a smooth and seamless customer experience is essential to all hospitality businesses. For quick service venues, speed of service is the most crucial component of the business model, and self-service kiosks present various opportunities to increase sales and shorten customer journeys.
As customer expectations demand faster service through superior technology, kiosks have become the solution to meeting these demands. With over 20 years of experience in the hospitality industry, Tevalis provides the hardware and software to innovate your quick service operations.
Key Features
Bespoke development to satisfy the requirements, branding, and functionalities of your business model.
Reduce labour costs as your team is able to focus on other F&B areas of your business that require more staff attention.
Attract different types of customers to your venue: providing both the option to speak to a team member and the option to purchase via technology broadens your target audience.
Seamless communication through all Tevalis systems. From kitchen management screens to order collection screens, our systems are fast and efficient.
Increase transaction value and revenue through self-ordering as easier browsing and selection prompt customers to add additional items to their orders.
Customer engagement and satisfaction are improved through faster service and easier ordering, meaning an increased likelihood of repeat visits to your venue.
“ We have been so impressed with Tevalis, from meeting and understanding our business needs to installation, allowing us to have all the necessary business information live. Running a multi-service area, we are extremely busy all the time, so the speed of service is paramount. Implementing Tevalis kiosk technology has been seamless and completely changed our business, and our customers have feedback on how much they like to use our facilities.
Westmorland Family “
65% of orders in venue are placed on kiosks.
Kiosks drive an increase of 25% basket value through upsell and visual promotions. WHAT OUR CUSTOMERS SAY
Self-Service Kiosk Styles
- Modern technology to suit the design of your venue.
Create the perfect self-service journey for any and all of your hospitality concepts. Improved order accuracy, automated upselling and product promotions, and swift and simple purchase processes ensure a convenient and effortless journey for your customers.
Robust design
Optional Kiosk Components
Enhance your customers’ journeys and improve ordering processes with additional Tevalis features:
Card Payment
NFC Scanning
Thermal Printing
Barcode Scanning
ADA/DDA PIN Pad
Camera
Our Kiosk Solutions -
Unparalleled flexibility, reliability, and productivity.
Landing Screen
Display a single image or a video of your branding.
Eat-In/Takeout Screen
Give customers the option of where to eat.
Order Screen
Display products available and the basket of items.
Cancel Confirm Screen
Ask your customer to confirm the cancellation of their order.
Timeout Screen
Continue with the order or return to the landing screen.
Upsell Screen
Display a prompt to upsell a specific product.
Basket Summary Screen
Customers can clearly see their current order and amend if necessary.
Payment Screen
Seamlessly take payment through a connected PDQ.
Thank You Screen
Offer the option to print a receipt.
DID YOU KNOW?
Some of our clients, such as Westmorland Ltd., Slamburger, and Koi Ramen, see over 36% of their day-to-day transactions put through their Tevalis
Self-Service Kiosk Journey
- An In-Venue Future Op
Research shows that 74% of guests are highly likely to use self-service kiosks in restaurants and QSRs. By offering a fully autonomous ordering experience, your venues can increase throughput, boost average spend per head, and appeal to a broader, digitally-savvy customer base.
We’ve worked closely with clients to create an industry-leading standard kiosk build that will serve your customers with speed and convenience. Plus, our in-house development team can also tailor your kiosks, adding or removing steps in the journey to align with each brand’s operational flow and customer expectations. Deliver a seamless, fully branded experience that reflects the personality of each of your brands.
Whether for high-footfall city pubs or relaxed countryside locals, self-service kiosks can help drive efficiency, reduce queue times, and elevate the overall guest experience across your estate.
Our award-winning technology currently provides on-premises and enterprise solutions for more than 8,000 client installations at 2,000+ sites in the UK and overseas.
Established in 2005, the Tevalis story is a story of business growth, close working relationships with our hospitality clients, and investing in innovative solutions that provide immediate and sustained benefits. The flexibility and scalability of our industry-leading technology mean we can support hospitality businesses of all shapes and sizes, from single independent operators to multi-site chains and leading brands, worldwide.
At Tevalis, we pride ourselves on dedication and commitment to all of our clients, whether you’re a group chain of casual dining restaurants or an independent bar. We believe in working with all of our clients in true partnership and are very proud of the fact that regardless of whether the business is a global brand, small enterprise or an individual person, we always provide a professional and committed service, satisfying the varying requirements and budgets of all customers.
Want to know more about Self-Service Kiosks? For more information, check out our website!