Corporate Profile
At Alpha Lifecare, we know we are only as good as our people – and that’s why we have the best people in the business.
Care is in the DNA of everything we do, and it guides every member of our team across Australia. We all share the same goal of improving lives through consistent, quality service and strong long-term relationships.
Caring Further
The story so far
Alpha Lifecare has been helping Australians live healthier, more comfortable and more independent lives since we started selling walking sticks out of our founder’s garage in Western Sydney in 1981.
Since then, we’ve remodelled aged care and hospital facilities, helped thousands of Australians on their road to recovery, and enabled healthcare professionals to provide vital care to those in need.
We have built a network of best-of-breed product suppliers from around the world including developing our own product ranges when we can’t find what will work for our clients.
Our founder John Anderson is seen as a pioneer in the Australian healthcare equipment space and alongside the team of people who deliver on that vision he continues to be driven to innovate, to seek and develop new products and solutions for the sector across his portfolio of businesses.
Our national reach and global network allows us to provide Australians with a more extensive range of medical and healthcare equipment, service, advice and support.
1981
Our CEO, John Anderson purchased Roland House & Co and began selling walking sticks from his garage
1989
Outgrowing the garage - a new warehouse and a new name to accommodate the expanding product range and client base
2000
Expanding our coverage - Alphacare is launched to service The Hunter and Northern NSW regions
2016
Astris Lifecare is born with the joining together of Able Rehab, Acute Healthcare and Ascot Healthcare
2021
A merger allows us to care even further - Astris Lifecare and Alphacare join forces to create Alpha Lifecare
2024
2024 Alpha Global merges with Alpha Lifecare as our technology division.
Our vision, mission & values
Our Vision Making Lives Better.
Our Mission
We make lives better by caring further – helping more people, more often.
Our Values
Our values are embedded across our business. They help us grow and develop, and help create the future we want to experience. Our values influence who and how we recruit, and the way we review performance at an organisational, team and individual level.
T H R E A D
Trusted Honourable Responsible Extraordinary Agile Dedicated
We do the right thing every time We are considerate, honest and fair to all
Committed to caring for our community
Doing the simple things in our extra special way
Inspired to find a better way
Achieving more than the expected
Our purpose
We’re here to help more people more often. To make sure aged care residents can live comfortably in their new home. To make it easier for caregivers to get the tools they need to do what they do best. To take the pressure off hospital professionals with more efficient equipment, and help allied health professionals support their clients living in the community through rehabilitation and recovery to independent living.
With more than 40 years’ experience, an innovative mindset and hundreds of supplier partners, we have the in-house capabilities and knowledge to support you at every step. From the hospital or facility to the home, we’re with you all the way.
Who we help
We’ve been helping Australians live healthier, more comfortable and more independent lives since we started selling walking sticks out of a garage in Western Sydney in 1981.
Our community of clients and end users across Australia is wide and diverse which gives our team deep and valuable insights into the specific requirements and challenges in each sector and, where relevant, specific jurisdictions.
How we help
We understand the unique needs of the aged care, hospital and homecare environments and our passionate team of specialists can work with you to meet the needs of patients, residents and community based consumers. Our innovative and durable products are ergonomically designed with infection control properties to meet clinical care and compliance requirements, and reduce injury risks and workloads for caregivers.
With a large network of local and international partners, we offer quality solutions and an extensive range of equipment options. Our qualified and experienced service team will take care of ongoing and preventative maintenance, for confident continuity of care.
What we do
Acute Care
Our specialist Acute Care team offer an extensive range of products for the safe management and care of patients in the hospital, medical and other clinical environments. This trained and dedicated team is committed to meeting the diverse and rigorous needs of this dynamic and demanding healthcare sector. By working with healthcare professionals and caregivers, we can develop and source the very best in hospital equipment and products that exceed patient care expectations and reduce the workload of caregivers.
Community
Aged Care
Alpha Lifecare’s passionate Aged Care team understand the unique needs of the aged care sector. We work with Aged Care teams to provide solutions to ensure residents are given the dignity and care that they are entitled to. We also assist in providing a safe, productive and compliant facility work environment to meet the challenges and changing nature of the aged care sector. As Australia’s leading healthcare equipment provider, we understand the importance of careful planning, design and fit-out of care environments to achieve a functional yet homely touch that make residents feel relaxed and comfortable.
We understand the special needs of clients living in the community and our dedicated and experienced Community Care team works tirelessly to ensure they receive the respect, care, service and products that they deserve, no matter where they are in their life journey. Working closely with healthcare professionals, care providers, families and funding bodies, we offer an extensive range of beds and bedroom equipment, seating, homecare, mobility and pressure care products and daily living aids, some of which can be trialled and demonstrated with a product specialist in the comfort of your own home or facility.
Our Innovation Hub & Design Studio
Alpha Lifecare’s Innovation Hub and Design Studio sits in the heart of Sydney’s CBD. The Hub offers ground-breaking architecture product, technology and design ecosystems and is dedicated to emerging and innovative technologies which make lives better in health care. Alpha Lifecare recognise that a different type of space promotes a different type of thinking and so the Hub was envisioned as a destination which immediately challenges old ways of both thinking and doing. We invite you to arrange a visit to see it for yourself.
Service
We understand that care environments are constantly evolving and that your product requirements to optimise patient care will change as well. Equipment hire is a great option for our customers. Our Hire Care team have an extensive range of equipment and options available to suit both short and long term requirements. As well as fit in with operational and regulatory demands on aged care and hospital facilities, and out in the community through in home care and group home settings.
Our Service team provides prompt servicing of healthcare equipment and medical devices used in aged care and medical facilities, hospitals and in the general community. Servicing is completed by our experienced technicians at our fully equipped workshops or on-site, depending on the scope of work. We keep an extensive range of spare parts in stock and have access to other non-standard parts through hundreds of supply partners within a short lead time, to minimise clinical downtime.
Hire
How we work with you
Getting to know you – because people like to work with other people that they know, like and trust.
Understanding your needs – because we get to know you we can also get a deep understanding of your unique challenges and your specific goals.
Tailored solutions – because we understand you we can recommend products and solutions that will best suit your needs.
Dedicated client teams – because our relationships don’t end at order and delivery, we believe our relationships are ongoing partnerships.
Service and maintenance – because we want you to get the most out of the products we support. We offer an ongoing asset care suite so we can keep on making your lives better as well as your end users, patients or residents.
Our community
Our client base, supplier network, national footprint and wider group of family businesses gives us a unique ability and valuable sector insights and connectivity to deliver on our caring further promise to make lives better.
SYDNEY
NEWCASTLE
BRISBANE
PERTH
CAIRNS
CANBERRA
MELBOURNE
ADELAIDE
LAUNCESTON
DARWIN
Some of our clients
We travel across Australia to support our clients across the healthcare system. Our footprint and supply chain allows us to offer unrivalled products and service.
Our family of partner businesses
The owners of Alpha Lifecare have established companies and partnerships that complement our core values and offering in various markets. We all share the same goal of making lives better through consistent, quality service and strong long-term relationships.
Our exclusive brands
With over 40 years’ experience and an innovative mindset, Alpha Lifecare has an extensive and trusted network of local and international suppliers. Our dedicated procurement specialists source innovative and cutting-edge products from around the world.
Our leadership
Directors and Leadership team
John Anderson Board Advisor
Craig Anderson Director
Luke Craddock Director, Corporate Partnerships
Tristan Anderson Chief Executive Officer
Sam Little Director
Jason Pauling Chief Operating Officer
Safwan Arshad Chief Financial Officer
Phillip Anderson Board Advisor
Timothy Little Board Advisor
David Craddock Board Advisor
Commitment to quality
Alpha Lifecare is fully committed to continuous improvement in quality, safety and protecting the environment. We develop, maintain and improve our management systems in line with worldwide best practices.
Quality & Safety
Alpha Lifecare is fully accredited to Quality Assurance Systems ISO 9001, ISO 45001 and ISO 14001. These systems are supported by meticulous internal and external audit programs to ensure we comply to the regulations and law of not only the Australian Government, but adhere to international standards. This commitment and compliance provides you with the highest quality service, product range, and expertise.
Compliance
We understand that there are critical standards and legislation to comply with. Applicable products are reviewed, listed and certified by the TGA (Therapeutic Goods Administration) on an annual basis. All electric components we use are of quality manufacture and have been tested and certified to all known current standards. Other areas we have addressed include CE marking and FDA listing.
Environmental Care
We are committed to protecting the environment and will always seek to comply with relevant environmental legislation and applicable standards, codes, and guidelines. We have implemented a number of policies and procedures within our business which help control our environmental activities and minimise our environmental footprint.
Human Rights and Labour Practices
Respect for human rights is deeply ingrained in our values and is demonstrated by how we run our business, interact with stakeholders, and engage with the local, regional and global community. At Alpha Lifecare, we value diversity and equal opportunity and do not tolerate discrimination or harassment of any kind.
Caring for Australians since 1981, Alpha Lifecare provides the very best medical and healthcare equipment, products, service and advice.
We’re with you all the way.
