EN
Personal Rescue Device User Instruction Manual
EN
This Latchways free of charge service may only be obtained against a validly entered warranty registration on the Latchways website http://warranty.latchways.com, detailing (a) the purchasers name and contact details, (b) the retailer’s name and address, (c) the model name and serial number and (d) the date of purchase of the product. Latchways reserves the right to refuse warranty service if this information is not complete or has been removed or changed after the original purchase of the product by the consumer from the retailer. Latchways further reserves the right to replace the defective product with another equivalent product which has the same or similar quality to the defective product, instead of repairing the defective product.
8.2 Warranty period This warranty is valid for one year from the date of purchase by the consumer, as evidenced by the aforementioned documents.
8.3 To obtain warranty service Warranty service is available by calling Latchways Sales Coordinator to obtain a Returns Material Authorisation (RMA) number and then returning the defective product to Latchways, Goods In Department, Hopton Park, Devizes, Wiltshire, SN10 2JP, UK. Any costs of secure transportation of the product to and from Latchways will be borne by the customer. RMA goods should be free from any hazardous materials before being returned to Latchways.
8.3.1 Limitations Latchways does not warrant the following: • Periodic check-ups, maintenance and repair or replacement parts due to normal wear and tear. • Failure to carry out periodic examinations as required by the product user instruction manual. • Defects caused by modifications carried out without Latchways approval. • Costs incurred by Latchways in making any adaptations or modifications of a product necessary for country specific technical or safety standards or specifications, or any other costs to adjust the product as result of any specifications which have changed since the delivery of the product. • Damage resulting from the fact that a product is not conforming to country specific standards or specifications in a country other than the country of purchase. • Warranty repair service is excluded if damage or defects have been caused by: – Improper use, handling or operation of the product as referred to in the user instruction manual and/ or relevant user documents, including without limitation, incorrect storage, dropping, excessive shocks, corrosion, dirt, water or sand damage. – Repairs, modifications or cleaning not authorised by Latchways. – Use of spare parts or consumables which are not supplied by Latchways or are not compatible with product. – Inadequate packaging of the product when returning it to Latchways. – Accidents or disasters or any cause beyond the control of Latchways, including but not limited to lightening, water, fire, or public disturbances.
8.4 Statutory rights This warranty does not affect the consumer’s statutory rights under applicable national legislation in force, nor the consumer’s rights against the retailer arising from the sales/purchase contract. In the absence of applicable national legislation, this warranty will be the consumer’s sole and exclusive remedy, and neither Latchways nor its subsidiaries shall be liable for any incidental or consequential damage for breach of any expressed or implied warranty for this product. 19