Luhua Chen

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Langford, Amanda. “Empathy Training Basics, Programs, Benefts, and More.” Groove Blog, 21 Jan. 2022, blog.groovehq.com/empathy-training-for-customer-service-team-members.

Drouet, Luce, et al. “Towards a Mapping of Empathic Design Methods.” Proceedings of DRS, 24 June 2024, https://doi.org/10.21606/drs.2024.235. Accessed 23 Nov. 2024.

Ding, S. (2022). Environment-Behavior Studies for Healthcare Design (1st ed.). Routledge. https://doi.org/10.4324/9781003177029

Dalton RC, Hölscher C and Montello DR (2019) Wayfnding as a Social Activity. Front. Psychol. 10:142. doi: 10.3389/fpsyg.2019.00142

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