ESG Impact Report.
Packaging made smarter.
About Carlton.
We are Carlton Packaging, a leading designer and supplier of dispatch packaging for fulfilment operations worldwide.
At Carlton, our team is committed to making a positive impact, not only within our company but also in the wider community. With a strong focus on our Environmental, Social and Governance (ESG) practices, our Senior Leadership Team ensures that we uphold the highest standards of corporate responsibility. With a dedicated Sustainability Committee that champions ESG principles, we are confident in our ability to drive positive change within our organisation and beyond.
We thrive in a culture of innovation and creativity and demonstrate a total commitment to our mission: to relentlessly embrace our innovative spirit and inspire our clients with bespoke packaging solutions that create unbeatable brand experiences that consumers love. We believe that by developing a culture of innovation, we can help our clients achieve their goals and reach new levels of success.
Our strategy focuses on three core aspects to create the most effective solution for each of our clients: smarter process, smarter service and smarter products.
Director’s opening statement.
A message from Carlton Packaging’s Commercial Director, Alan Magee.
“At Carlton Packaging, our mission is simple yet powerful to make packaging smarter: for people, business and our planet. This commitment is at the heart of everything we do.
For us, people before profit is more than just a statement; it’s a core value that drives everything we do. We’re committed to cuttingedge, not corners. Embracing innovation, challenging the status quo, and transforming the packaging industry with sustainable solutions. Every step forward we take is fuelled by our responsibility to both our people and our planet.
Our ESG report reflects of our commitment to continuous improvement. It highlights the key actions we’ve taken and the progress we’ve made, as well as sets out our strategy for the future, but we know there is always more to do. That’s why we welcome your feedback. We encourage you to share your ideas with us, and we’ll explore how we can integrate them into our future plans.”
Introduction.
We have continued along the sustainability pathway by the commissioning of our PV solar electricity generation plant, which provides much of the power for our headquarters building. With the introduction of the Plastic Packaging Tax in the UK on 1st of April 2022, requiring a minimum of 30% recycled content in all polymer-based products, Carlton innovated to provide customers with sustainable alternatives for all product ranges.
With contracts in the US, Carlton has expanded its range to clients around the globe and has set up a subsidiary company in America, Carlton Packaging Inc., to facilitate distribution across the States, Mexico and Canada.
Our story.
Our talented and passionate people love nothing more than being asked “how on earth did you do that?”
At Carlton, we’ve shaped a reputation as the most knowledgeable and forward-thinking e-commerce packaging solutions provider. But we know knowledge has its limits. Imagination, however, now that’s a different story. It’s what sets us apart. It allows us to see solutions and opportunities others can’t. Creating brand enhancing, memorable packaging experiences that surprise and delight customers.
We work hand-in-hand with clients to improve efficiency and enhance consumer experiences. Flipping the packaging world on its head with bespoke systems and developing our own products. All designed to be smarter for business. Smarter for our industry. Smarter for our planet.
Vision
To make fulfilment packaging smarter for business, people and our planet.
Mission
To relentlessly embrace our innovative spirit and inspire our clients with bespoke packaging solutions that create unbeatable brand experiences that consumers love. People before
Cutting edge, not corners.
Silver Ecovadis 2023 Continued BREEAM Excellence
Reducing our energy consumption Offset scope
Employee wellbeing program
Over £240k charity donations made throughout 2024 3%
1, 2 and 3
6 years FSC approved Sustainability committee increased members by 57%
Accredited ROSPA Gold
Increased training to all staff across Health & Safety
All team members had the opportunity to participate in a charity event and a team-building day. Increased total head count by
Employees with over 5 years service increased by 6% in 2024 Introduced 133 new recycled content products
In addition to reducing our own carbon footprint, we strive to reduce that of our clients and business partners as well.
Imagination sets us apart.
Our state-of-the-art Imagination Hub features the latest in design technology and facilities, including cutting tables, a flatbed printer and a chill chain testing facility, ensuring our designers continue to create market-leading solutions for our clients.
This enables us to explore, research and develop a wide range of sustainable innovations and packaging solutions, continuously enhancing our customers’ supply chains through several key benefits:
• Fast, in-house sampling and prototyping
• Pack testing
• Pack workshops
• Climate-controlled packaging testing
• Innovative design
• Client pack training
As the global focus on reducing environmental impact grows, our team is constantly innovating - enhancing existing solutions while pioneering new materials and components to further improve sustainability in supply chains worldwide.
We offer a diverse range of eco-friendly packaging solutions, including post-consumer waste, post-industrial waste, biodegradable and plastic-free materials that can be recycled, composted, or reused.
We ensure every customer has comprehensive knowledge to ensure they can communicate with their consumers on how to recycle, reduce and re-use the materials.
Reducing waste in the manufacturing process is crucial for both environmental sustainability and cost-effectiveness. Carlton ensures that we are continuing to implement efficient strategies and practices to guarantee waste generation is minimised.
Embracing sustainable design principles can assist with waste reduction from the onset. Designing products with innovation in mind or using eco-friendly materials can significantly reduce postconsumer waste generation. It is essential for manufacturers to continually assess their processes, identify areas of improvement and implement innovative solutions to reduce waste effectively.
We ensure that our corrugated materials are FSC certified and that our business partners work according to our CSR Policy and Supplier Code of Conduct.
To ensure our business partners are adhering to sustainable sourcing, we conduct annual business partner supplier surveys, and look for business partners to be independently audited to ethical trading and International Labour Standards.
As a business, we take great pride in our commitment to ethical sourcing practices, ensuring integrity and sustainability in everything we do. “ “
Investing in sustainability.
Carlton is deeply committed to minimising our environmental impact, and a key part of this strategy involves reducing material usage. We recognise that using less material not only conserves valuable resources but also minimises waste, reduces our carbon footprint, and contributes to a more sustainable future. To achieve this, we have strategically invested in cutting-edge machinery and implemented rigorous testing processes, ensuring that these material reductions never compromise product protection or the consumer experience.
Our investment in state-of-the-art machinery has been pivotal in our material reduction efforts. These investments are specifically designed for optimised material usage, allowing us to maintain the highest standards of packaging performance while using fewer resources.
Carlton is committed to continuous improvement in our sustainability efforts. We will continue to invest in innovative technologies and processes to reduce our material usage further and minimise our impact on the environment, all while maintaining the highest standards of product protection and consumer satisfaction. We believe that sustainable packaging solutions are not just good for the planet; they are also beneficial for business and the consumer.
Embedding sustainability and good practice.
Smarter for business.
Clean energy solutions are becoming increasingly critical as the world faces the challenges of climate change and environmental degradation. Carlton continues to make changes to help us transition to a cleaner and more sustainable business.
Some of the clean energy solutions Carlton has implemented include LED lighting, optimising equipment performance, solar power, wind power, offsetting carbon, electric vehicle fleet and utilising renewable energy sources where possible. These initiatives not only reduce carbon emissions but also contribute to cost savings and operational efficiency; truly better for business, people and our planet.
“ “
Carlton demonstrates a deep commitment to eco-conscious business practices, integrating sustainability into every aspect of their operations.
-Industry-leading online retailer
Smarter for the planet.
In today’s world, the impact of climate change is undeniable. Here at Carlton, we have a responsibility to reduce our carbon footprint and ensure we contribute to a more sustainable future. Carlton must take proactive measures to minimise its environmental impact. As a responsible and environmentally conscious company, we are fully aware of the importance of reducing our carbon emissions.
We understand that our actions have an impact on the environment and we are committed to minimising our carbon footprint. Reducing the carbon footprint of packaging material for our clients involves adopting sustainable materials and manufacturing processes. By following the reduce, reuse, recycle mantra, together with selecting eco-friendly alternatives, such as bio-degradable or recyclable materials, together we can significantly reduce the impact on the environment.
Additionally, implementing smarter and more efficient packaging designs that use less material can also contribute to reducing carbon emissions. We are committed to regularly monitoring and evaluating our carbon footprint, identifying areas where improvements can be made and implementing effective solutions. Through these efforts, we strive to mitigate climate change and create a more sustainable world for future generations.
What we do.
Carlton is continuously seeking new ways to reduce its climate impact, including its innovative loop recycling programme, which collects waste from clients and returns it to the packaging production cycle, reintegrating it into the operations that generated the waste.
The company regularly reviews its operations and supply chain to identify opportunities for improvement and to implement more sustainable practices. Carlton also collaborates with industry partners, stakeholders, and customers to promote sustainability and develop innovative solutions.
Carlton recognises that its actions affect the environment and is committed to minimising that impact. By using eco-friendly materials, adopting energy-efficient processes, driving recycling initiatives, and pursuing ongoing improvements, Carlton aims to lead the way in sustainable packaging and reduce its overall climate footprint.
CIRCULAR ECONOMY
Supply chain.
At Carlton, we take pride in our supply chain management. We understand the importance of efficient procurement and strong partnerships with our business partners.
When sourcing materials for our packaging solutions, we are committed to making environmentally conscious choices. We believe in minimising our impact on the environment by selecting sustainable materials and working with manufacturers who share our values. By carefully managing our supply chain, we ensure that the materials used in our packaging are of the highest quality, while also meeting stringent environmental and ethical standards.
We strive to strike a balance between cost efficiency and sustainability, ensuring that both our customers and the planet benefit from our choices. At Carlton, we are dedicated to maintaining a responsible and ethical supply chain that aligns with our commitment to environmental stewardship.
When sourcing materials for our packaging solutions, we are committed to making environmentally conscious choices. “ “ - e commerce retailer
Cyber security.
Cyber security is a critical aspect of any organisation’s operations and Carlton is no exception. With the increasing prevalence of cyber threats, it is imperative that Carlton takes proactive measures to safeguard its digital assets and protect sensitive information.
We have implemented a comprehensive cyber security program to ensure the security of our customer’s data and information, and are committed to protecting our customers, employees and partners from cyber threats.
To do this, we prioritise the implementation of robust cyber security measures to ensure the confidentiality, integrity and availability of our data. Our dedicated team of IT professionals constantly monitors our network infrastructure for any potential vulnerabilities or breaches.
Our employees undergo regular training sessions on cyber security awareness to enhance their understanding of potential threats and how to prevent them. We believe that creating a culture of vigilance is crucial in maintaining a secure environment for our business operations.
Our risk score now stands 0.6% better than the industry standard. “ “
Enabling a brighter tomorrow.
Our certifications.
Here at Carlton, we have achieved some remarkable certifications, reaffirming our commitment to excellence and innovation in the packaging industry. These certifications showcase our relentless pursuit of delivering outstanding people, practices and ethics that align with our values to provide an excellent service to our clients and business partners. Our journey toward excellence doesn’t end here. We are constantly striving to improve, innovate and contribute positively to our planet.
We have been certified with FSC for over 6 years.
As a partner for 4 years, we rank among the top 5% of packaging companies for sustainability.
This demonstrates we prioritise employees’ health and well-being for better organisational resilience with the globally recognised occupational health and safety management system.
This demonstrates our commitment to minimising our environmental impact and promoting sustainability.
This award motivates us to continuously improve our safety measures and reinforces our responsibility to protect and promote well-being.
With an AA rating, you can trust that our processes, systems and facilities meet the high standards set by the industry. We uphold the highest standards of quality and we’re committed to making our products and services smarter for your business and the planet.
We have staff accredited by the Carbon Literacy Project, which provides awareness of the costs and impacts of CO2 and motivation to reduce emissions.
This opinion statement demonstrates our commitment to continuous improvement across all areas of ESG within the business.
Ethical trading.
As a responsible business, our commitment to driving improvements in working standards and adhering to all labour regulations is unwavering. We understand the pivotal role that our workforce plays in our success, and we prioritise their well-being and rights. To ensure this, we diligently comply with all labour standards, whether they pertain to fair wages, safe working conditions, reasonable working hours, or employee benefits. We invest in ongoing training and development programs to empower our employees and promote a culture of inclusivity and diversity. Our dedication to ethical labour practices is not just a compliance requirement but an integral part of our core values, contributing to a healthier, more sustainable and equitable work environment for all our employees.
No discrimination is practised. Employment is freely chosen. Working hours are not excessive. Working conditions are safe and hygienic. Living wages are paid.
For 4 years, we have ranked among the top 5% of packaging companies for sustainability.
No harsh or inhumane treatment is allowed.
Child labour shall not be used.
Regular employment is provided.
ISO 26000.
At Carlton, continuous improvement is at the core of our operations. One way we achieve this is by pursuing additional, non-mandatory certifications and audits to enhance our sustainability efforts.
In 2024, we voluntarily participated in an ISO 26000 audit, a globally recognised standard that provides guidance on social responsibility. Unlike certifiable management system standards, ISO 26000 helps organisations integrate sustainable and ethical practices into their business strategy, covering key areas such as:
• Environmental impact
• Fair labour practices
• Consumer rights
• Ethical governance
This audit was particularly valuable as it provided expert recommendations for future development and resulted in a positive opinion statement, confirming that Carlton is not only meeting but exceeding industry sustainability standards.
By undergoing this rigorous evaluation, we reaffirm our commitment to leading ESG initiatives, ensuring transparency, accountability and long-term positive impact.
ISO 26000
Putting people first.
Employee wellbeing program for all staff
Free refreshments and food for all 8.27/10
GFI score
Kudos of the month!
Staff training
Complimentary therapies
Employee benefits, wellbeing and rewards
Optical cover
Dental cover
Life insurance Apprenticeship on-site training
Doctor on call scheme available to all employees
Flexible working New and improved pension scheme to benefit staff
Staff training.
The Carlton Packaging Training Program is an essential part of the company’s commitment to providing a safe, progressive and healthy work environment for all employees. We provide comprehensive training in areas such as health & safety, wellness, leadership development and academic studies.
Through regular training initiatives, we ensure staff stay up-to-date with industry trends, refine their abilities and cultivate a deep understanding of our products and services. This commitment to continuous learning fosters excellence, innovation and adaptability, enabling us to meet the evolving needs of our customers and maintain a competitive edge in the market while providing our staff with the knowledge and skills they need to both succeed and continually advance, both professionally and personally.
Callum
As part of Callum’s development, he recently completed the Psychology of Sales course, gaining valuable insights into customer behaviour and effective sales strategies. He has continued to build on this foundation by attending monthly webinars run by the same organisation, covering key topics such as sales, business development and lead generation. Looking ahead, Callum is eager to further enhance his expertise and is planning to undertake another advanced training program in the summer.
Levi joined Carlton very early in his career, and through the support of his team and the business, has worked his way up to Account Manager. Through a comprehensive six-month sales training program with the Objective Assessment team, Levi enhanced his knowledge and refine his skills, enabling him to thrive in his position. Levi is now completing an Advanced Business Management program, which he is on track to complete by the end of 2025.
Susie joined Carlton in 2010 as a Procurement Administrator and has spent the past 15 years continually developing her skills. Now working as a Category Executive, Susie has completed BIFA freight training and is currently pursuing her Level 4 Diploma with the Chartered Institute of Procurement & Supply (CIPS), which she is on track to finish within the next 18 months. With a clear progression plan in place, Susie is already setting her sights on completing a Level 5 qualification with CIPS to further advance her career.
Levi
Susie
Social.
At Carlton, giving back to the community is not just a choice, it is a core value! We believe in making a positive impact on the lives of those around us and one of the ways we do this is through our commitment to charitable initiatives. Charity is at the heart of our company’s ethos.
We actively seek out opportunities to support local charities and organisations that align with our values. Whether it’s through financial contributions, volunteering our time and skills, or providing resources, we are dedicated to making a difference.
Our involvement in charitable activities goes beyond just writing a cheque. We strive to create meaningful partnerships with these organisations, working together to address important social issues to make lasting change. Through our collective efforts, we have been able to support causes such as education, healthcare, environmental and social welfare. By giving back to the community, we aim to create a ripple effect of positivity that extends far beyond our immediate reach.
£300,000 in Charity Donations by 2026
120 full-time permanent employees 3 employees are through apprenticeship schemes 14% of staff completed funded training in 2024
Improved levels of employee retention by 5% from Dec 2023 to Dec 2024 50% of promotions in 2025 into senior roles were women
Over 37% of 2024 new hires were female 48% gender diversity ratio
Over 40% of employees have 5 years or more service
Getting the best results.
Fulfilled promises so far. 210 acres of protected wildlife and rainforest In-house Sustainability Committee 25% of our fleet is electric BREEAM Headquarters continue to measure scope 2 & 3 emissions
Future
goals. Increase acres of rainforest preserved by 50% Increase electrical fleet by 10%
Further reduce Scope 1 & 2 emissions by 2026
Omit all non-recycled plastic 10% Staff carbon literate
2026 by Sort rubbish in-house to reduce the overall waste journey Regularly monitor and evaluate Scope 3 emissions and implement new goals where necessary
£300k Donating
Future goals.
We are committed to driving sustainable change in 2025. Our goal is to create a culture that embraces environmentally friendly practices and enables a positive impact on the planet. Carlton is taking concrete steps to reduce our carbon footprint, minimise waste and promote eco-friendly alternatives.
We aim to be a responsible leader in our sector and inspire the industry to strive for greater environmental awareness and impact reduction. From our material choice, and collaborating with our clients, to adopting energy-efficient processes, every decision we make is structured towards creating a greener future.
In 2025, Carlton will be at the forefront of enabling change within our organisation and beyond. We believe that by encouraging a culture of sustainability, we can make a significant difference and achieve our mission - to make packaging smarter for business, people and our planet!
- International Beauty Retailer “ “
Carlton’s forward-thinking approach to sustainable packaging solutions is why we continue to trust them for our packaging needs.
