OURBESTPRACTICES Systems go with automated queuing machine
“An empowered organization is one in which individuals have the knowledge, skill, desire, and opportunity to personally succeed in a way that leads to collective organizational success.”
We give priorities to senior citizens...
By Jovita F. Dion LINGAYEN -- To improve the processing of transactions and the queuing of clients during the acquisition of driver‘s license and registration of motor vehicle, Automated Queuing System machines has been installed in all of the district offices, extension offices and licensing centers of the Land Transportation Office (LTO) in the region. With the new system, clients became more comfortable as they will just have to remain seated at a wellventilated/air-conditioned area while waiting for their turns in filing their motor vehicle registration, driver‘s license applications, photo-taking, paying the fees, and claiming their driver‘s license, plates, stickers in accordance with their queue number which they themselves have generated from the queuing machine. Before, clients have to fall-in-line and wait for their turns to be served which creates sometimes problems and inconvenience. Now, clients will just get a number on the machine and wait for their numbers to be announced and flashed on the queuing monitor.
Laoag District Office takes pride in giving priority treatment to senior citizens not only in compliance to Memorandum Circular –ACL 2009*1241 but more on the humane reason. Senior citizens are offered to stay inside the office while waiting for their transaction to be completed. Licensing personnel readily acts on their needs while their applications are being processed. MC-ACL 2009-1241 was signed by the former Land Transportation Office (LTO) Assec. Arturo C. Lomibao in the year 2009 to give priority to senior citizens and pregnant women in the processing of their transaction. #
The implementation of the automated queuing system, which is also the first queuing system installed in all LTO offices nationwide elicited appreciation from customers as it enhanced their convenience. Having the new machine, transparency, as one of the thrusts of the Philippine government is also being promoted because customers will be able to keep track on the flow of processing transactions by the office.
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Regional Monthly Conference: LTO-R1 conducts regional monthly meeting to discuss issues on operations, programs and projects, directives, administrative concerns and other issues arises from the divisions and district offices. In this way, the regional office can plan, strategize, identify updates and solve problems arising. This strategy will craft a smooth flow of operations while carrying out its mandates.
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