Tsehaie Makonnen Manager, Communications and Outreach Condominium Management Regulatory Authority of Ontario (CMRAO)
Condominium Managers
High Standards for Condominium Managers The CMRAO’s Core Competencies at Work
Developing the Competency Profile for Condominium Managers In November 2021, the authority for setting education requirements transferred from the Minister of Government and Consumer Services to the Registrar of the CMRAO. In the two years leading up to this date, the CMRAO undertook an extensive process to prepare for this transition and worked with a host of industry
partners to develop the first comprehensive Competency Profile for Condominium Managers in Ontario. This competency profile describes the minimum expectations (in other words, professional competencies) of an individual with a General Licence with the CMRAO. Core Competencies – Accountability for Condominium Managers In addition to helping the CMRAO define its new education program, the competency profile has many other uses, including the following: • approving/recognizing academic programs for licensing, • informing matters related to professional conduct, and • assessing applicants for entry and/or re-
entry into the profession. All General Licensees are ultimately accountable to meet these competencies throughout their careers. The CMRAO understands there are complexities involved with managing condominiums and expects a high standard from all licensees, whether new to condominium management or experienced veterans. In total, there are 79 competencies grouped thematically under three categories and nine headings as showm shown below: Condominium Managers Core Competencies in Action In everyday condominium management, there are countless examples of managers
Foundational
Management
Professional
Interpersonal Communication
Physical Building Operations Legal Financial Information
Ethics Professional Development
CONDOVOICE SUMMER 2022
ILLUSTRATION BY JASON SCHNEIDER
As the condominium landscape across Ontario continues to expand, condominium management must keep pace. Today, a condominium manager’s role is so much more than a site supervisor or any sort of “desk job.” Individuals who only recently decided to pursue a career as a condominium manager, and those already established with many years of experience as managers, are dedicated and skilled professionals who must meet the licensing and education requirements of the Condominium Management Regulatory Authority of Ontario (CMRAO) to provide their services. Condominium managers are also very busy people tasked with a tremendous amount of financial, operational, and managerial responsibilities.
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