INTRODUCTION
Complex work processes slow productivity and increase the potential for mistakes. By simplifying the procedures in your company, you make more efficient use of time, which in turn saves the company money. While specific work processes vary, the process of streamlining how you do work is adaptable to various industries and situations. This practical and highly engaging training course will prepare all participants to design, develop, manage, control, implement, simplify and monitor Work Processes and Procedures and other associated Management System documents such as work instructions, forms, labels, and tags.
The training course will especially focus on simplifying procedures in order to ensure full understanding by all and will provide the participants with international best practices which will help them understand the causes of complexity and identify areas for improvement by focusing on eliminating waste, simplifying procedures, and standardizing and automating opportunities.
Participants in this practical course will also learn to use tools to map and diagram processes and procedures revealing issues and opportunities for improvement.
OBJECTIVES
By the end of this training course, participants will be able to:
Detailed understanding and experience of work process simplification
The skill and confidence to play a significant role in simplifying the processes and procedures across the organisation, thereby increasing opportunities for career growth and progression
The necessary perspective and experience to audit current processes within the organisation and simplify them for future convenience
The ability and capability to train and mentor other professionals to adopt a simplified thought process when framing procedures and guidelines
The adequate skill, experience and confidence to contribute to better communication, transparency and accountability across stakeholders
The required capabilities to increase the overall efficiency and productivity of the organisation, thereby contributing to organisational growth
Identify who needs to be involved in the process
identify the impact of complex policies and procedures in organizations
Examine the use of flow charts and work flow techniques
Compare various tools for simplification and mapping
Write clearly and simply
Analyse process flowcharts to simplify the procedures
WHO SHOULD ATTEND ?
This course ideal for :
All staff involved in writing procedures or other work process related documents
Those directly managing work processes and procedures
Administration and Secretarial Professionals
Those involved in auditing work procedures/documentation
All Documentation and Quality Professionals
COURSE OUTLINE
Day 1
The Simplification Resolution
Alignment of the Simplification Resolve with Corporate Objectives
Opportunities to Simplify the Whole Organization
Building a Simplification Project team
Simplification Project Approaches for the Organization
Review of the Simplification Action Plan
What s Next? The Sustainability Resolution for Simplification
Day 2
Designing and Developing a Simplified Process
The Structure of Work and Exploring Workflow
The Fundamentals of Effective Procedures
The Key Stages of Work Simplification
Redefining Optimal Productivity
Design Thinking and Simplification
Removing Complexity via Simple and Concise Procedures
Day 3
Developing Documentation and Automation
The Management and Control of Documents
Developing and Writing Work Instructions
Publishing and Ease of Access of Documentation
Benefits of Work Place Visuals
The Opportunities for Technology and Automation
Simplification of Electronic Forms
Day 4
Analyzing and Simplifying Procedures
Diagnosing Problems and Solutions Using Workflow Analysis
Benefits of Connected Systems and Platforms
The Use of Different Flowcharts in Simplification Initiatives
Day 5
Flowchart Elements
Dynamic Technological and Design Innovations in Simplifications
Continuous Improvement and Process Simplification Opportunities
