Pioneer Skills for the HR Professionals
www.lpcentre.com Pioneer
the HR
Human Resources
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Skills for
Professionals
INTRODUCTION
HR professionals are liaisons between employees, department heads and CEOs. They manage tasks that need to be completed by different people and departments. HR administrators and o cers are constantly requested to expand their existing knowledge and skill set.
HR practitioners who have a deeper knowledge of relevant areas and more practical skills generate more opportunities in the corporate world. The following are the fundamental skills every HR manager must have.
This Pioneer Skills for the HR Professionals Course will enrich the HR professional's knowledge in the areas of organizational structures, organizational systems, HR reporting, legal documentation and employee policies. In addition the course provides an extensive body of knowledge on the competencies required for successful HR professionals.
OBJECTIVES
By the end of Pioneer Skills for the HR Professionals Course, participants will be able to :
Performance management, reward, and remuneration
Identify the role of HR administrators within the HR structure of their organization
List and develop competencies required for successful HR administrators
Distinguish between various types of organizational structures and develop structures using Microsoft visio
Describe the core functions of HR systems and determine business requirements for their organization s HR system
Develop HR reports using different types of graphs and templates
Select legal documents required to collect and maintain for employees.
Create their organization s employee handbook
Develop sample HR reports
Increase the basic skills of conflict resolution
Training on techniques for handling HR related situations
Understanding the importance of customer service in HR
Skills for the HR Professionals www.lpcentre.com
Pioneer
WHO SHOULD ATTEND ?
This Pioneer Skills for the HR Professionals Course is ideal for: Professionals or Supervisors acquiring responsibility for the HR or Personnel Function. HR or Personnel Generalists.
Specialists returning to, or moving to, a Generalist Role.
Established HR Professionals wishing to obtain new ideas.
Newly appointed HR professionals. Professionals or Supervisors or Team Leaders who wish to improve their knowledge of professional HR.
COURSE OUTLINE
Day 1
Introduction to Human Resource
Methodology of communication in HR
Relation of listening and empathy
Concept of STAR and FACT techniques
Concept of Probing and Leading techniques
Understanding the fundamentals of public speaking
Day 2
Departments in Human Resource
Understanding the client centric HR department
Importance of customer service in HR
Understanding the concept of Internal vs External customer
Developing a mentality of customer service in HR
Day 3
Preparing HR Reports Pioneer Skills for the HR Professionals www.lpcentre.com
Introduction on Business writing
Preparing HR reports
Identifying and correcting mistakes while writing HR reports
Explanation with examples of certain HR reports
Day 4
Resolution of Conflict
Methodology of conflict
Influencing skills for resolving conflict
Understanding the concept of TKI conflict model
Thomas-Kilmann Conflict Model
Day 5
The Way Forward
Understanding Motivation and Avoiding a Simplistic Approach
Where Pay and Reward Fit with Motivation
The Messages for Leaders
Evolution of HR from Tactical to Strategic
Employee Relationship Management
The Personal Skills needed for the New Roles
Influencing Skills
Managing Conflict
Assertiveness
Pioneer Skills for the HR Professionals www.lpcentre.com
IN-HOUSE TRAINING
LPC Training is capable of conducting this training programme exclusively for your delegates. Please e-mail us on admin@lpcentre.com for further information and/or to receive a comprehensive proposal.
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Pioneer Skills for the HR Professionals
DOCUMENTATION
High-Quality material has been prepared by the LPC team for distribution to delegates. In addition, a special note pad to facilitate note-taking will be provided.
CERTIFICATES
Accredited Certificate of completion will be issued to those who attend & successfully complete the programme.
SCHEDULE
Our Course timings commence at 09:00AM12:45PM Or 01:00PM - 05:00PM.
REGISTRATION & PAYMENT
Please complete the registration form on the course page & return it to us indicating your preferred mode of payment. For Further Information, please get in touch with us.
CANCELLATION AND REFUND POLICY
Delegates have 14 days from the date of booking to cancel and receive a full refund or transfer to another date free of charge. If less than 14 days notice is given then we will be unable to refund or cancel the booking unless on medical grounds. For more details about the Cancellation and Refund policy, please visit www.lpcentre.com/terms-and-conditions/
TRAVEL AND TRANSPORT
We are committed to picking up and dropping off the participants from the airport to the hotel and back.
CONTACT INFO
LONDON
Oxford Street Offices:
London - Oxford Street 25 N Row, London W1K 6DJ
+44 (0) 20 36 916 970
West London Office:
47 49 Park Royal Road London NW10 7LQ
+44 (0) 20 80 900 464 info@lpcentre.com
DUBAI
Business Bay, ParkLane Tower, Offices 718 - 719 dubai.training@lpcentre.com
KUALA LUMPUR
No. 03-06-05, UOA Business Park, Jalan Pengaturcara U1/51A, Section U1, Kawasan Perindustrian Temasaya, 40150 Shah Alam, Selangor
+60 19-305 5694
www.lpcentre.com
www.lpcentre.com
Pioneer Skills for the HR Professionals
