INTRODUCTION
It is vital to ensure that the facility is run safely and efficiently. It is also important to ensure that the needs of the shift teams are met in terms of personal wellbeing, personal development and team development. For a manager, shift supervisor or senior operator to be effective, he must be highly motivated and skilled in a broad range of technical and personal competencies
Multiple-shift operations can pose many challenges because of the potential for "disconnects" that can result in reduced throughput, higher levels of waste and increased levels of risk. Operating multiple shifts can be like running several different companies at the same time.
Each change of shift brings a new team of people with different skills, attitudes and objectives. What is needed is a way of working that fosters common goals and a seamless flow of information, processes and products throughout your operation.
Multi-Shift Operations, Best Practices brings together world-class practices from the leading companies, together with numerous, high profile case studies to equip shift supervisors and senior operators for this very challenging yet exciting role.
24-hour operations are required for companies in this highly competitive world and hence high skills are required for efficient management of these operations. This course will provide the skills for efficient management of multi-shift operations and would convey how the biggest companies in the world are managing the multi-shift and 24 hour operations efficiently.
OBJECTIVES
By attending this Multi-Shift operation, Best Practices course you will gain the knowledge and skills to:
ecognize and Appreciate the Issues Associated with 24/7 Shift Operation
Procedures/techniques to deal with the problems
Learn proven Best Practices in 24-hour shift management
Create seamless inter shift communications
Ensure best practice at shift handover
Improve process reliability and plant capacity utilization
Training and developing the shift team
Dealing with the needs of shift team members
Understand the pros and cons of various shift systems
Understand the body clock, fatigue and fatigue countermeasures
Implement Kaizen (continuous improvement) around-the-clock
Review the operator interfaces (DCS, instrumentation) and learn how to avoid potential issues
Use extensive, high-profile case studies to learn from incidents at other plants
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Multi-Shift
Create an Action Plan for continuous improvement back at work
Efficient management of multi-shift operations
How to make different shifts for the workmen
Analysing the performance and exploring different shift schedules
Analysing and creating an action plan
WHO SHOULD ATTEND ?
Multi-Shift Operations, Best Practices Training course is ideal for :
Operational Managers
Shift Supervisors and Shift Team Leaders
Personnel Interested in Quality and Quality Assurance
Maintenance and Engineering Personnel
Training & Development Personnel
Personnel from Logistics or Network Support Teams
HR Personnel and Those Involved in Staff Health and Welfare at Any Level
COURSE OUTLINE
Day 1
Understanding the issues associated with shift working
Shift Working Self-Assessment - How does your operation measure up?
Communication
Continuity of operation and Consistency of approach
Benchmarking against world-class operations
Shift-to-shift handover
Fatigue and its consequences and other People issues
Understanding the issues associated with shift working
Shift Working Self-Assessment - How does your operation measure up?
Communication
Continuity of operation and Consistency of approach
Benchmarking against world-class operations
Shift-to-shift handover
Fatigue and its consequences and other People issues
Day 2
Effective Communications, Effective Shift Handover & Continuity of Operation
Deliver effective management communication to all shifts
Improve shift leader-team communications
Develop effective interfaces across shifts
Best practices for effective shift handover and Start of shift meetings
Teamwork
Effective standard operating procedures
Training and developing Shift Teams
Day 3
Developing Effective Shift Supervisors, Continuous Improvement/Kaizen in 24-Hour Operations
Evolution of the role of supervisor
Training and developing effective supervisors
Benchmarking performance of supervisors
Understanding CI
Workplace organization, 5S and TPS
Management visibility/GEMBA
Day 4
Dealing with Fatigue, Pros and Cons of Different Shift Systems
The body clock and circadian rhythms
Causes of fatigue & Fatigue Countermeasures
Ergonomics
History of shift working
Alternative Shift Schedules
Analysis of delegates' shift schedules and issues
Day 5
Dealing with People Issues on Shift
Managing performance
Dealing with poor performance
Improving Motivation and Counseling
Discipline
Consistency of approach
IN-HOUSE TRAINING
LPC Training is capable of conducting this training programme exclusively for your delegates. Please e-mail us on admin@lpcentre.com for further information and/or to receive a comprehensive proposal.
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DOCUMENTATION
High-Quality material has been prepared by the LPC team for distribution to delegates. In addition, a special note pad to facilitate note-taking will be provided.
CERTIFICATES
Accredited Certificate of completion will be issued to those who attend & successfully complete the programme.
SCHEDULE
Our Course timings commence at 09:00AM12:45PM Or 01:00PM - 05:00PM.
REGISTRATION & PAYMENT
Please complete the registration form on the course page & return it to us indicating your preferred mode of payment. For Further Information, please get in touch with us.
CANCELLATION AND REFUND POLICY
Delegates have 14 days from the date of booking to cancel and receive a full refund or transfer to another date free of charge. If less than 14 days notice is given then we will be unable to refund or cancel the booking unless on medical grounds. For more details about the Cancellation and Refund policy, please visit www.lpcentre.com/terms-and-conditions/
TRAVEL AND TRANSPORT
We are committed to picking up and dropping off the participants from the airport to the hotel and back.
CONTACT INFO
LONDON
Oxford Street Offices:
London - Oxford Street 25 N Row, London W1K 6DJ
+44 (0) 20 36 916 970
West London Office:
47 49 Park Royal Road London NW10 7LQ
+44 (0) 20 80 900 464 info@lpcentre.com
DUBAI
Business Bay, ParkLane Tower, Offices 718 - 719 dubai.training@lpcentre.com
KUALA LUMPUR
No. 03-06-05, UOA Business Park, Jalan Pengaturcara U1/51A, Section U1, Kawasan Perindustrian Temasaya, 40150 Shah Alam, Selangor
+60 19-305 5694
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