INTRODUCTION
A strong competency and rating framework easily enables managers and employees to communicate about the employee's current performance, and what steps they need to take to improve.
Leaders experience circumstances which call for motivating, coaching, correcting, counselling or solving problems with their people. Participants will recognise and master techniques that establish a more productive work force using these concepts
This exceptionally captivating course focuses on building up all the essentials fundamentals to enable those teaching and training adults to fully perform.
The course characterises how job performance is managed and focuses on the delivery of process, knowledge-based, behavioural and skill improvement.
OBJECTIVES
By the end of Job Proficiency and Performance course, you will be able to :
Construct learning opportunities for maximum knowledge transfer and recall.
Recognise how adults learn at work
Implement the art and science of enhancing employees performance.
Write effective personal development plans.
Test the methods of evaluating and coaching for higher performance
WHO SHOULD ATTEND ?
This Job Proficiency and Performance course is ideal for : Managers and leaders interested in developing team members. It is also useful for team members to draw the most value from their development meetings.
COURSE OUTLINE
Day 1
Performing at Work
Introducing the 4 key stages of managing performance
The practices on which effective performance management is built
The responsibilities of the individual and management
Setting the standards behavioural and performance
How can we define good performance?
Agreeing goals and objectives
Knowledge, Skill, Attitude and Behaviour and introducing the Competency approach
Day 2
Adult Learning
Adult learning for work and learning styles, including self-assessment questionnaire.
Conscious Competence Model.
Methods of enabling learning and whole loop learning.
Transferring learning to the job including the effective use of coaching and giving feedback.
Johari Window.
The training cycles.
Ensuring recall.
Delegate Motivation
Day 3
Training and Skill Mastery
Continuous Improvement importance.
Training or Development defining both.
Recognising Competencies to meet current job requirements.
Learning objectives and personal development options.
Designing training for recall and behavioural change, knowledge transfer methods.
The importance of Pre and Post-course evaluations.
Measuring the results of a training intervention.
Development Plans effective usage.
Day 4
Managing Performance at Work
Purpose, characteristics, and use of the Performance Appraisal.
The Annual Performance Review process.
Collecting data (Performance and Behavioural) for the Appraisal.
Setting and agreeing on Quantitative v Qualitative Objectives SMART Objectives.
Behaviours are important too how the job gets done. Setting standards for behaviours at work.
Measuring progress against objectives.
Regular performance monitoring and assessment techniques.
Formal management of poor performance the disciplinary process.
Day 5
Improving Job Performance- Performance Discussions (Behaviour-based).
How to address any performance gaps.
The effectiveness of Ask rather than Tell .
Coaching Methods the GROW Model and the characteristics of a coaching session.
Motivational and Developmental feedback.
Giving and receiving regular on-the-job feedback.
Identifying Good Performance and motivational feedback.
Identifying and responding to underperformance.
IN-HOUSE TRAINING
LPC Training is capable of conducting this training programme exclusively for your delegates. Please e-mail us on admin@lpcentre.com for further information and/or to receive a comprehensive proposal.
DOCUMENTATION
High-Quality material has been prepared by the LPC team for distribution to delegates. In addition, a special note pad to facilitate note-taking will be provided.
CERTIFICATES
Accredited Certificate of completion will be issued to those who attend & successfully complete the programme.
SCHEDULE
Our Course timings commence at 09:00AM12:45PM Or 01:00PM - 05:00PM.
REGISTRATION & PAYMENT
Please complete the registration form on the course page & return it to us indicating your preferred mode of payment. For Further Information, please get in touch with us.
CANCELLATION AND REFUND POLICY
Delegates have 14 days from the date of booking to cancel and receive a full refund or transfer to another date free of charge. If less than 14 days notice is given then we will be unable to refund or cancel the booking unless on medical grounds. For more details about the Cancellation and Refund policy, please visit www.lpcentre.com/terms-and-conditions/
TRAVEL AND TRANSPORT
We are committed to picking up and dropping off the participants from the airport to the hotel and back.
CONTACT INFO
LONDON
Oxford Street Offices:
London - Oxford Street 25 N Row, London W1K 6DJ
+44 (0) 20 36 916 970
West London Office:
47 49 Park Royal Road London NW10 7LQ
+44 (0) 20 80 900 464 info@lpcentre.com
DUBAI
Business Bay, ParkLane Tower, Offices 718 - 719 dubai.training@lpcentre.com
KUALA LUMPUR
No. 03-06-05, UOA Business Park, Jalan Pengaturcara U1/51A, Section U1, Kawasan Perindustrian Temasaya, 40150 Shah Alam, Selangor
+60 19-305 5694
www.lpcentre.com
www.lpcentre.com