Human Resources KPIs Benchmarking HR Performance (HR KPIs)

INTRODUCTION

Human Resources key performance indicators (Human Resources KPIs) are strategic metrics that are used to measure HR progress toward realizing the organization s strategy and short-term and long-term goals.

Human Resources KPIs - Benchmarking HR Performance Training course attempts to inspire Human Resource (HR) professionals to stop just doing and start delivering. This cannot be done unless they take the necessary step to measure the effectiveness and efficiency of their HR functions, benchmark the results internally and externally and consequently design initiatives for continuous improvement.   In this course, you will learn what Key Performance Indicators (KPIs) are, their characteristics and how they should be used and reported.

The course will demonstrate that by measuring your HR results, benchmarking them and taking action to improve them, you will be playing the four fundamental roles of an HR business partner: strategic partner, administrative expert, employee champion and change agent.

OBJECTIVES

By the end of the Human Resources KPIs - Benchmarking HR Performance Training course, participants will be able to:

Defend the metrics, measures and KPIs applied to HR and show the role they play in measuring the effectiveness of the HR function

List the KPIs that should be used in measuring HR as a function

Define and calculate the main KPIs that should be used to measure the efficiency of the critical processes in HR

Design and calculate the main formulae for evaluating the financial contribution of HR to the organization

Generate and calculate the employee satisfaction index and use it to measure employee and morale

Explain employee turnover, its types and the various formulae used to calculate it

Create and implement the HR scorecard.

WHO SHOULD ATTEND ?

Human Resources KPIs - Benchmarking HR Performance Training course, is ideal for:

Human resources professionals who have been working in any HR function .

Human resources managers and senior executives who are accountable for the overall contribution of the HR function.

Human Resources professionals who need to evaluate, and report on, the effectiveness of Human Resources to senior management.

COURSE OUTLINE

Day 1

Key Performance Indicators (KPIs)

The Importance of Measuring

Measures, Metrics and KPIs: The Main Differences Characteristics of SMART KPIs

Types of KPIs

Common Mistakes when Using KPIs

Day 2

Organizational KPIs

Organizational Appeal and Reputation

Salary Competitiveness

Human Value Added

Career Growth

Absenteeism Rates and Absenteeism Cost

Employee Morale

3

Financial KPIs

Return on Human Capital

Labor Cost

Cost per Hire

Cost per Trainee

Opportunity Cost

Supervisory Ratios

Cost to Supervise

Compensation and Benefits

Day 4

Process KPIs

Measuring Efficiency of Recruitment and Selection

Measuring Effectiveness of Hiring

Using Hurdles Per Hire (HPH) to Reduce the Use of 'wasta' in Selection

Using Aggregate Yield Ratios and Selection Rates

Measuring Effectiveness of Appraisal Systems

Day 5

Employee Turnover

Voluntary versus Involuntary Turnover

Turnover versus Attrition (Gross and Net Turnover)

Identifying Turnover Metrics

Identifying Turnover Costs

Analyzing and Interpreting Turnover Data

Healthy versus Unhealthy Turnover: When Is Turnover Good for the Organization?

IN-HOUSE TRAINING

LPC Training is capable of conducting this training programme exclusively for your delegates. Please e-mail us on admin@lpcentre.com for further information and/or to receive a comprehensive proposal.

www.lpcentre.com

DOCUMENTATION

High-Quality material has been prepared by the LPC team for distribution to delegates. In addition, a special note pad to facilitate note-taking will be provided.

CERTIFICATES

Accredited Certificate of completion will be issued to those who attend & successfully complete the programme.

SCHEDULE

Our Course timings commence at 09:00AM12:45PM Or 01:00PM - 05:00PM.

REGISTRATION & PAYMENT

Please complete the registration form on the course page & return it to us indicating your preferred mode of payment. For Further Information, please get in touch with us.

CANCELLATION AND REFUND POLICY

Delegates have 14 days from the date of booking to cancel and receive a full refund or transfer to another date free of charge. If less than 14 days notice is given then we will be unable to refund or cancel the booking unless on medical grounds. For more details about the Cancellation and Refund policy, please visit www.lpcentre.com/terms-and-conditions/

TRAVEL AND TRANSPORT

We are committed to picking up and dropping off the participants from the airport to the hotel and back.

CONTACT INFO

LONDON

Oxford Street Offices:

London - Oxford Street 25 N Row, London W1K 6DJ

+44 (0) 20 36 916 970

West London Office:

47 49 Park Royal Road London NW10 7LQ

+44 (0) 20 80 900 464 info@lpcentre.com

DUBAI

Business Bay, ParkLane Tower, Offices 718 - 719 dubai.training@lpcentre.com

KUALA LUMPUR

No. 03-06-05, UOA Business Park, Jalan Pengaturcara U1/51A, Section U1, Kawasan Perindustrian Temasaya, 40150 Shah Alam, Selangor

+60 19-305 5694

www.lpcentre.com

www.lpcentre.com