Employee Relations: Roles and Responsibilities
INTRODUCTION
Companies that have engaged workers experience higher productivity. Organizations need to ensure that their workers feel empowered and appreciated. Good employee relations increase morale and motivation. Great labor relations will have a positive impact on the growth and revenue of a company.
Employee relations staff are expected to administer, report on operational KPIs, handle grievances, enforce policies, manage performance, deal with internal communication, promote social functions, and the list goes on.
Employee Relations - Roles and Responsibilities
Training course is designed to shed light on all the activities under the employee relations' function. From administration to grievance resolution, the course material and resources ensure that attendees improve their awareness and hence, their engagement level within the employee relations functions of their organization.
OBJECTIVES
By the end of the Employee Relations - Roles and Responsibilities Training course, participants will be able to:
Define employee relations as a function and list its main roles within human resources
Manage employee files and records as per local labor laws and regulations
Use the right Key Performance Indicators (KPIs) to improve attendance and minimize absenteeism
Apply objective means of morale measurement and enhancement to improve employee morale
Differentiate between employee whining, complaints and grievances and decide when to treat an issue as a grievance and how to handle it properly
www.lpcentre.com
Employee Relations: Roles and Responsibilities
WHO SHOULD ATTEND ?
Employee Relations - Roles and Responsibilities Training course, is ideal for:
Employee Relations Specialist, Leaders and Managers, HR personnel, Line Managers, HR experts, OD Consultants and Independent consultants, Corporate professionals managing people in the business
COURSE OUTLINE
Day 1
Employee Relations (ER)
Defining the ER Function
Main Duties and Responsibilities of ER Officers
Employee Relations (ER) versus Human Resources (HR)
Employee Relations versus Personnel and Administration
The Relationship between Labor Law and Employee Relations
Day 2
Managing Employee Files and Records
The Bare Essentials that Should be Kept on Record at All Times
Organizing the Files: The Logical Approach
Organizing the Files: The Legal Requirements
Approaches to Updating Employee Files
Ad Hoc Updating versus Periodic
Automating Employee Files: Advantages and Disadvantages
Human Resources Information Systems (HRIS)
The Global Ranking of Current HRIS
www.lpcentre.com
Day 3
Attendance Management
Employee Relations: Roles and Responsibilities
Punctuality and Discipline: Tips for Improving Performance in these Two Areas
Flexi-Time: Definition and Uses
Pros and Cons of Flexi-Time Cultures
Absenteeism: The Main Key Performance Indicators (KPIs) for Measuring Absenteeism
Analyzing Absenteeism in Order to Reduce it
Day 4
Employee Morale
The Definition of Employee Morale
Employee Morale versus Organizational Health
Assessing Employee Morale
Objective versus Subjective Approaches for Assessing Morale
Using the Dow Jones Model to Measure Morale
The Various Key Performance Indicators that are Influenced by Employee Morale
Organizational Health Surveys: The Main Criteria for Designing a Survey
Day 5
Employee Grievances
The Definition of a Grievance
Grievances versus Complaints versus Whining
The Grievance Handling Procedures: Recommended Steps
Grievance Rate and Grievance Resolution Rate
The Main KPIs for Measuring your Grievance Resolution Ratio
www.lpcentre.com
Employee Relations: Roles and Responsibilities
IN-HOUSE TRAINING
LPC Training is capable of conducting this training programme exclusively for your delegates.
Please e-mail us on admin@lpcentre.com for further information and/or to receive a comprehensive proposal.
www.lpcentre.com
DOCUMENTATION
High-Quality material has been prepared by the LPC team for distribution to delegates. In addition, a special note pad to facilitate note-taking will be provided.
CERTIFICATES
Accredited Certificate of completion will be issued to those who attend & successfully complete the programme.
SCHEDULE
Our Course timings commence at 09:00AM12:45PM Or 01:00PM - 05:00PM.
REGISTRATION & PAYMENT
Please complete the registration form on the course page & return it to us indicating your preferred mode of payment. For Further Information, please get in touch with us.
CANCELLATION AND REFUND POLICY
Delegates have 14 days from the date of booking to cancel and receive a full refund or transfer to another date free of charge. If less than 14 days notice is given then we will be unable to refund or cancel the booking unless on medical grounds. For more details about the Cancellation and Refund policy, please visit www.lpcentre.com/terms-and-conditions/
TRAVEL AND TRANSPORT
We are committed to picking up and dropping off the participants from the airport to the hotel and back.
CONTACT INFO
LONDON
Oxford Street Offices:
London - Oxford Street 25 N Row, London W1K 6DJ
+44 (0) 20 36 916 970
West London Office:
47 49 Park Royal Road London NW10 7LQ
+44 (0) 20 80 900 464 info@lpcentre.com
DUBAI
Business Bay, ParkLane Tower, Offices 718 - 719 dubai.training@lpcentre.com
KUALA LUMPUR
No. 03-06-05, UOA Business Park, Jalan Pengaturcara U1/51A, Section U1, Kawasan Perindustrian Temasaya, 40150 Shah Alam, Selangor
+60 19-305 5694
www.lpcentre.com
www.lpcentre.com