Effective Communication and Feedback Skills Training Course

Effective Communication and Feedback Skills

Effective Communication and Feedback Skills Management & Leadership

www.lpcentre.com www.lpcentre.com

Effective Communication and Feedback Skills

INTRODUCTION Effective communication skills are essential for workplace success. Participants in this course learn essential communication skills and strategies necessary for giving and receiving feedback in today’s fast-paced work environment, and build confidence in their ability to effectively communicate feedback. Confidently giving and receiving feedback is an important interpersonal skill for anyone working as part of a team, and is an especially important skill for those in leadership roles. Giving feedback is vital to coaching others, developing others, and for maximizing team performance.

Giving and receiving effective feedback also fosters accountability and respect in the workplace, and can dramatically improve workplace productivity.

Participants in this Effective Communication and Feedback Skills training course learn about different types of feedback, what needs to be considered before giving feedback, and what conditions are necessary for giving feedback to be successful to ensure an ongoing and respectful relationship.

Participants learn guidelines for planning effective feedback, have the opportunity to discuss instances in the workplace where feedback would be valuable. Opportunities are provided to practice giving and receiving feedback during the session. Participants also learn the fundamentals of receiving feedback to support their ability to gracefully give and receive feedback.

OBJECTIVES After taking this Effective Communication and Feedback Skills training course, students will be able to: Define effective communication, especially in the context of giving feedback Describe the intended objectives of effective feedback, Receive feedback gracefully Describe the differences, similarities and overlap between feedback, coaching, confrontation and courageous conversations, Prepare to give effective feedback, Plan to deliver any type of feedback in a positive and respectful manner, Prepare to deal with difficult, e.g. emotional, issues when giving feedback, State the difference and objectives of different types of feedback e.g. reinforcing, redirecting etc. and when to use one type versus another

www.lpcentre.com

Effective Communication and Feedback Skills

WHO SHOULD ATTEND ?

Effective Communication and Feedback Skills training course is for Managers, supervisors, and team leaders, and anyone who strives for a low-stress and time-efficient work environment.

Those wanting to learn essential communication skills and strategies necessary for giving and receiving feedback in today’s fast-paced work environment, and build confidence in their ability to effectively communicate feedback.

COURSE OUTLINE

Day 1 Introduction to the Course

Participants are introduced to the course, review the course outline, review the formal course objectives, and set their personal objectives for the course.

Effective Communication Participants define the characteristics of effective communication and the role of effective communication in the context of giving feedback.

What is Feedback Lecture and discussion to define effective feedback – what feedback is and what feedback is not, the choices people have when giving and receiving feedback, and how feedback is related to delivering results as well as motivation and motivating others. Includes a discussion on how feedback differs from coaching, training, confrontation and courageous conversations.

Day 2 The Feedback Model Lecture and discussion about the feed-back process and what makes feedback more effective, what can undermine giving effective feedback, together with the benefits of being able to give and receive feedback effectively. Includes a discussion about different types of feedback – e.g. reinforcing, redirecting, and the best approach to take according to the situation.

Feedback and Emotions Lecture and discussion about the role of emotions in both giving and receiving feedback, and how to manage emotions when giving and

www.lpcentre.com

Effective Communication and Feedback Skills

receiving feedback.

Language, Trust and Authenticity

Lecture and discussion about how to choose the right language, tone, and words to use when giving feedback, and the role of trust, authenticity, and accountability in giving effective feedback.

Day 3 Feedback and Communication Style

Lecture and discussion about feedback and communication style – exploring how different personality styles both give and receive feedback, and how to identify different personality styles and adapting one’s approach to giving effective feedback.

Structure of Effective Feedback

Drawing on past experiences, participants explore the development of a model for effective feedback, including intent and approach. Principles include:

1. Constructive 2. Focused on demonstrated actions or behavior, not attitude 3. Future focused 4. Goal oriented 5. Involves two-way conversation 6. Supportive 7. Owned by the giver Participants use a recent feedback

Day 4 Preparing to Give Feedback

Participants continue to build their feedback example by exploring the following topics:

1. Picking the right topic www.lpcentre.com

2.

Effective Communication and Feedback Skills

The purpose of providing the feedback 3. The desired results 4. Picking the right time 5. Making it visible to the person (clarity and detail) 6. Asking questions to gain commitment 7. Handing over ownership

Topic: Receiving Feedback

Lecture and discussion about the importance of receiving feedback gracefully, and the role of active listening. Includes principles for receiving feedback. Elements include:

1. Assume feedback is well intended even if it is not well delivered 2. Ask for details 3. Ask questions for clarification 4. Say thank-you 5. Take ownership 6. If necessary seek feedback from others 7. Take action

Day 5 Practical Application and Reflection to Embed Learning Participants identify a situation that would benefit from providing feedback, work through preparing to give the feedback, and role-play giving the feedback. In this exercise participants also receive feedback from their colleagues, to practice the principles of receiving feedback

Conclusion and Action Planning

Participants review the topics covered in the day. Participants are also asked to state their key learnings from the course, and to reflect on and write down one new thing they intend to put into practice upon returning to their workplace. They are encouraged to share this “one thing” with an accountability partner in the class, and with their manager/supervisor.

www.lpcentre.com

Effective Communication and Feedback Skills

IN-HOUSE TRAINING LPC Training is capable of conducting this training programme exclusively for your delegates.

Please e-mail us on admin@lpcentre.com for further information and/or to receive a comprehensive proposal.

www.lpcentre.com

Effective Communication and Feedback Skills

CONTACT INFO

DOCUMENTATION High-Quality material has been prepared by the LPC team for distribution to delegates. In addition, a special note pad to facilitate note-taking will be provided.

LONDON 47 – 49 Park Royal Road NW10 7LQ, London T: +44 (0) 20 80 900 464 E: info@lpcentre.com

CERTIFICATES Accredited Certificate of completion will be issued to those who attend & successfully complete the programme.

DUBAI Office 501 Clover Bay Tower, Business Bay

SCHEDULE Our Course timings commence at 09:00 and concludeat 13:00, followed by lunch on a daily basis.

T: +971 4 421 4616

KUALA LUMPUR No. 03-06-05,

REGISTRATION & PAYMENT

UOA Business Park, Jalan Pengaturcara U1/51A,

Please complete the registration form on the course

Section U1,

page & return it to us indicating your preferred modeof

Kawasan Perindustrian Temasaya,

payment. For Further Information, please get intouch with us.

40150 Shah Alam, Selangor T: +60 19-305 5694

CANCELLATION AND REFUND POLICY Delegates have 14 days from the date of booking to cancel and receive a full refund or transfer to another date free of charge. If less than 14 days’ notice is given then we will be unable to refund or cancel the booking unless on medical grounds.

For more details about the Cancellation and Refund policy, please visit www.lpcentre.com/terms-and-conditions/

TRAVEL AND TRANSPORT www.lpcentre.com We are committed to picking up and dropping off the participants from the airport to the hotel and back.

www.lpcentre.com