INTRODUCTION
A performance management system helps HR managers establish clear performance expectations through which employees can easily understand what is expected of their job. It allows managers to reinforce their employees, individual accountability to meet their goals and evaluate their own performance.
Design and implementation of performance measurement and management systems are especially risky and complex processes that have to be well managed in order to ensure the proper integration into the company s structures and processes.
In the course, you will engage with some HR theories and then see how they translate into every day working life.
At the end of the course, you will be better equipped to choose a suitable employee, to motivate and appraise your team, to manage conflict in the workplace, and to lead and make decisions on a day to day basis
OBJECTIVES
By the end of Designing & Implementing a Performance Management System Course you will be able to :
List the phases of performance management cycle and describe the role of HR in each phase.
Distinguish between different types and components of performance management systems.
Design and develop a comprehensive performance management system.
Organize and plan a successful implementation of a performance management system.
Identify business requirements for performance management operating systems.
Develop mandatory coaching and training sessions for managers and employees.
Designing and Implementing a Performance Management System
WHO SHOULD ATTEND ?
This Designing & Implementing a Performance Management System Course ideal for: Human Resources professionals and other employees who are responsible for the design and implementation of performance management systems
Managers and supervisors, present and aspiring, who want to manage employees in a way that is geared to better results.
COURSE OUTLINE
Day 1
The Role of Human Resources in Performance Management
Definition and Purpose of Performance Management
The Performance Management Cycle
Role of HR in Different Phases
Strategic and Administrative Role
Tangible and In-Tangible Responsibilities
Day 2
An Overview of Performance Management Systems
Types of Performance Management Systems
Graphic Rating Scales
Behaviorally Anchored Rating Scales
Management By Objectives
Competency-Based
360-Degree Feedback
Advantages and Disadvantages
Components and Building Blocks
Trends in Organizations
Uses and Applications of Performance Management Systems
Day 3
Designing a Performance Management System
System Prerequisites
Developing Tangibles
Objectives
Key Performance Indicators
Targets
Defining Intangibles
Competencies
Values
Behavioral Indicators
Determining Weights and Percentage Score Ranges
Developing Performance Appraisal Templates
Day 4
Ensuring a Successful Implementation
Pilot Implementation
Potential Pitfalls and Improvements
Marketing and Introducing the System Internally
System Support and Evaluation
Performance Management Operating Systems
Drafting Business Requirements
Day 5
Coaching Managers and Employees
Coaching Managers on Developing Objectives
Structure of a Coaching Session
Structure of Appraisal Meetings
Build the personal case for coaching.
Establish some firm expectations.
Teach coaching skills and put them to practice.
Give a manager a coach.
Reward the best coaches with the best jobs.
Essential Coaching Skills / Qualities
Differences Between Training and Coaching Coaching Styles Questionnaire
Questioning Skills
IN-HOUSE TRAINING
LPC Training is capable of conducting this training programme exclusively for your delegates. Please e-mail us on admin@lpcentre.com for further information and/or to receive a comprehensive proposal.
www.lpcentre.com
DOCUMENTATION
CONTACT INFO
LONDON
Oxford Street Offices:
London - Oxford St.
High-Quality material has been prepared by the LPC team for distribution to delegates. In addition, a special note pad to facilitate note-taking will be provided.
25 N Row, London W1K 6DJ
T: +44 (0) 20 80 900 464
CERTIFICATES
Park Royal offices:
47 49 Park Royal Road
Accredited Certificate of completion will be issued to those who attend & successfully complete the programme.
London NW10 7LQ
T: +44 (0) 20 80 900 464
E: info@lpcentre.com
SCHEDULE
Our Course timings commence at 09:00 and conclude at 13:00.
REGISTRATION & PAYMENT
DUBAI
Office 501
Clover Bay Tower, Business Bay
T: +971 4 421 4616
Please complete the registration form on the course page & return it to us indicating your preferred mode of payment. For Further Information, please get in touch with us.
KUALA LUMPUR
No. 03-06-05,
CANCELLATION AND REFUND POLICY
Delegates have 14 days from the date of booking to cancel and receive a full refund or transfer to another date free of charge. If less than 14 days notice is given then we will be unable to refund or cancel the booking unless on medical grounds.
For more details about the Cancellation and Refund policy, please visit www.lpcentre.com/terms-and-conditions/
UOA Business Park, Jalan Pengaturcara U1/51A, Section U1, Kawasan Perindustrian Temasaya, 40150 Shah Alam, Selangor
T: +60 19-305 5694
TRAVEL AND TRANSPORT
We are committed to picking up and dropping off the participants from the airport to the hotel and back.
www.lpcentre.com
www.lpcentre.com