INTRODUCTION
Healthcare is a complex and rapidly changing industry, and its administration can be complicated with all of the industry s moving parts. An administrator will need to coordinate with the people their facility employs, as well as the people it serves. Policy compliance, HR, finances, work processes, departmental strategy, and even data management are just some of the operations a hospital administrator oversees.
Hospital administrators manage hospitals, outpatient clinics, hospices, and drug-abuse treatment centres. Administrators make sure hospitals operate efficiently and provide adequate medical care to patients. Their responsibilities are numerous and sometimes require the assistance of the medical and support staff. Hospital Administrators are responsible for organizing and overseeing the health services and daily activities of a hospital or healthcare facility. They manage staff and budgets, communicate between departments and ensure adequate patient care amongst other duties
Hospital Management and administration course will help you to learn hospital administration, patient care management and practice management. In this course, you will learn to manage an entire facility and medical practice group of physicians.
OBJECTIVES
By the end of the Hospital Management and administration course course, the participant will be able to:
Serve as a liaison among governing boards, medical staff, and department managers.
Organize, control, and coordinate services as per the hospital board regulations.
Oversee the development and implementation of programs and policies for patient services, quality assurance, public relations, and department activities.
Evaluate personnel and prepare daily reports.
Assist with recruitment, consenting, screening, and enrolment of personnel.
Practice financial acumen in managing budgets.
Authorize admissions/treatment as per agreed protocols.
Ensure that stock levels are adequate and orders are made on time.
Communicate medical results to patients under clinical supervision.
Sterilize instruments in accordance with OSHA requirements.
Complete timely and accurate documentation of patient visits
WHO SHOULD ATTEND ?
Hospital Management and administration course is suitable for:
Directors of Healthcare Facilities
Senior Managers of Healthcare Facilities
Healthcare Engineering Managers
Healthcare Facilities Managers
Emerging Healthcare Facilities leaders
COURSE OUTLINE
Day 1
Delivering outstanding customer service and building rapport
Confident body language, professional tone and language
Personal presentation, dress code and medical etiquette
Day 2
Understanding all relevant Medical Reception forms
Understanding different departments within a hospital
Sources of advice and support outside the practice
Day 3
Becoming a Care Navigator
Prioritising workload and patients
Registering patients and visitors and assisting with processing registrations and check-ins
Day 4
Private patients vs. government sectors patients
Understanding medical jargon, terminology and abbreviations
Incident reporting
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Logging and reporting of health and safety issues
Handling of post including use of franking machine DM60
Extensive practice on Medesk Clinic Management Software
Day 5
Achieving High Performance in Hospital Management Compliance
Healthcare Facility and hospital Regulation & Inspection
Joint Commission Accreditation local
Joint Commission Accreditation International
Standards & Elements of Performance: Environment of Care
Emergency Management
Life Safety
Emergency Operations Plan
Management Standards:
Leadership & Planning
Safety & Security
Hazardous Materials
Disaster Preparedness
Fire Safety
Medical Equipment
Utility Systems
Hospitals Management and Safety Program Management
Staff Education
IN-HOUSE TRAINING
LPC Training is capable of conducting this training programme exclusively for your delegates. Please e-mail us on admin@lpcentre.com for further information and/or to receive a comprehensive proposal.
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DOCUMENTATION
High-Quality material has been prepared by the LPC team for distribution to delegates.
CERTIFICATES
Accredited Certificate of completion will be issued to those who attend & successfully complete the programme.
SCHEDULE
Our Course timings commence at 09:00AM12:45PM Or 01:00PM - 05:00PM.
REGISTRATION & PAYMENT
Please complete the registration form on the course page & return it to us indicating your preferred mode of payment. For Further Information, please get in touch with us.
CANCELLATION AND REFUND POLICY
Delegates have 14 days from the date of booking to cancel and receive a full refund or transfer to another date free of charge. If less than 14 days notice is given then we will be unable to refund or cancel the booking unless on medical grounds. For more details about the Cancellation and Refund policy, please visit www.lpcentre.com/terms-and-conditions/
TRAVEL AND TRANSPORT
We are committed to picking up and dropping off the participants from the airport to the hotel and back.
CONTACT INFO
LONDON
Oxford Street, 25 N Row, London W1K 6DJ
+44 20 36 916 970 | +44 20 80 900 464 info@lpcentre.com
DUBAI
Business Bay, ParkLane Tower, Offices 718 - 719
+971 43 88 00 94
dubai.training@lpcentre.com
KUALA LUMPUR
No. 3273 Level 32, Menara Prestige, 1, Jalan Pinang, 50450 Kuala Lumpur +60 19 305 5694 www.lpcentre.com
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