INTRODUCTION
Performance improvement is an important organizational capability that is essential for health care organizations to achieve excellence on the three components of the Triple Aim: patient experience, health, and cost.
Advanced Performance Improvement in Healthcare course explores the many recent advances in the application of quality improvement approaches in the healthcare industry. It includes a discussion of the underlying forces for change in healthcare organizations, issues relating to statistical analysis and management of healthcare information, as well as comprehensive sections on lean and six sigma applications in health care.
The course provides healthcare educators, leaders, and clinicians with the specific knowledge and tools vital for creating and advocating for quality-centric, next-generation healthcare organizations.
OBJECTIVES
At the end of the Advanced Performance Improvement in Healthcare training course, Particiapmnts will be able to :
Develop a practical and meaningful approach to understand how to have effective helping conversations with subordinates and co-workers.
Learn and demonstrate a very different set of skills, including listening, questioning, guiding, and helping others learn to solve your own problems.
Learn a real-world application on how to adapt your leadership style to be a more effective coach.
Identify the concepts presented on coaching styles, besides using a sophisticated set of tools to support leading an ever evolving and complex workforce.
Discuss the scenarios needed to demonstrate how to apply the concepts with the content being relevant beyond the healthcare industry.
Develop your understanding of the overall importance of coaching as a management imperative by using practical tools for the healthcare executive. Find a resolution to social or political problem situations
Improve personal or professional effectiveness.
Tap into unused or undeveloped potential so as to increase your professional talents.
Discuss a practical set of methods and tools for today s healthcare leader.
WHO SHOULD ATTEND ?
Advanced Performance Improvement in Healthcare training course is ideal for :
Anyone who wants to initiate a healthcare Performance improvement project, to lead a small team of colleagues in such projects, or to become a quality improvement specialist. The programme provides a foundation in quality improvement concepts, methods and tools that can be used by both quality improvement managers and clinical leaders who want to improve patient care.
COURSE OUTLINE
Day 1
The Business Case for Quality
Mandate for Improvement
Value Proposition: How Does Quality Relate to Performance?
How Do Organizations Measure the Value Proposition?
Measurement Is the Key to Performance Incentives
The Marketplace Wins in the End
Teams in Healthcare Performance Improvement
Teamwork Is Key for Improving Performance
Choosing a Project
Team Development
Application of the Team Approach
Steps in Creating Teams
Team Selection
Teamwork Tools
Day 2
All Work Consists of Processes
What Is the Value Proposition?
Process Analysis Toolkit
Application of Improvement Tools
Medical Informatics and Information Resources for Quality Improvement
What Is Medical Informatics and Why Is It Important?
Types of Measurement Systems
Microsystem Data
Medical Record Systems
Analysis Packages
Day 3
Essentials of Statistical Thinking and Analysis
Art and Science of Statistical Thinking
Statistical Process Control Puts Statistical Thinking Into Practice
SPC Basics
Control Chart: Shewhart's Genius
Types of Control Charts
Choosing and Using Continuous Variable Charts
Limitations of SPC and "Bumps in the Road"
Analysis Packages for SPC
Approaches to Refining SPC Analyses
Barriers to Implementation of SPC
Advanced Statistical Tools
Approaches to Improvement - Standardization and Lean Process Management
Standardization: Is It Really a "Four-Letter Word"?
Principles of Lean Management
Lean Improvement Cycle
The Lean Toolbox
Application of Standardization: Clinical Practice Guidelines
Day 4
Six Sigma - Principles and Applications in Health Care
Six Sigma: Tool for Process Effectiveness
History of Six Sigma
Basics of Six Sigma: Statistical Background
Six Sigma Metrics
Six Sigma Improvement Model (SSIM)
Voices of Six Sigma
Gauge Repeatability and Reproducibility
DMAIC: The Six Sigma Improvement Model
Design For Six Sigma: Starting Right
Discussion Questions
Additional Resources
References
Six Sigma Glossary
Day 5
Alignment and Integration of Performance Improvement Systems - the Malcolm Baldrige National Quality Award
History and Background
Baldrige Organizational Structure
Baldrige Award Process
Baldrige Core Values
Baldrige Criteria: Basis for Evaluation
Structure of a Baldrige Application
Conducting a Self-Assessment
