CEO FWD
Dear Busy Bees,
I am delighted to welcome you to the latest edition of B Magazine as we reflect on our remarkable journey this year!
As we gather our thoughts after the recent conference and awards events, I want to take a moment to celebrate not only our achievements but also each of you who has contributed to our success. Your dedication has been the heartbeat of our mission to give children the best start in life, and I couldn’t be prouder of what we’ve accomplished together.
This edition’s theme is “recognition,” and it couldn’t be more fitting. We set ambitious goals at the beginning of the year, and thanks to your unwavering focus and hard work, we are achieving great things. We have surpassed our pre-pandemic performance levels, demonstrating improved cost control, occupancy rates, and labour management. Busy Bees is stronger than ever!
Our commitment to excellence has not gone unnoticed. We have been shortlisted for more industry awards than ever before, including the Nursery Management Today Awards and the Personnel Today Awards, and for the second consecutive year, we have been
certified as a ‘Most Loved Workplace’ being placed at number 25 in the top 100. These accolades are a testament to the dedication and passion you bring to your roles every day.
Investing in our people remains our number one priority. We understand that the combination of curious children and motivated teams creates an unbeatable partnership. Your feedback through the Be Heard survey has guided us to improve our recognition programs, invest in training, and improve benefits and salaries. Together we are leading the way in supporting each other.
This investment is already paying off with colleague satisfaction rising by a further 14 points and the positive impact on our service quality is evident, with 98% our Centres rated as Good or Outstanding—1% better than our nearest competitor! Safety is also paramount, and we are proud of the progress we’ve made in maintaining our ISO45001 certification, advancing from Bronze to Silver in the RoSPA award, and reducing accident rates.
Looking ahead, we have exciting plans with a pipeline of new centres that will help us maintain our number one position in the UK, with eight new sites planned to open this year.
Chris McCandless Chief Executive Officer – Europe
Momentum is key in business, and I hope you share my belief that we are well on our way to achieving great things together.
As we move into 2025, the demand for childcare will continue to grow. Our commitment to expanding the depth and quality of our services will be further strengthened by the launch of the Bee Curious Curriculum.
We are also excited to enhance our digital capabilities. We acknowledge that our current systems need improvement to provide the best possible experience for our teams and families and with the launch of the new Busy Bees App, we aim to create a platform that is not just good but exceptional.
Reflecting on our purpose is essential. Our mission is to give children the best start in life, ensuring they are educated, safe, and happy. We are providing you with more tools than ever to make this happen. Your confidence in delivering exceptional care day in and day out is vital.
It is an absolute privilege to be your CEO and part of such a winning team. Together, let’s continue to shape a brighter future for the children in our care and for ourselves.
At Busy Bees, we’re passionate about the importance of recognition and the profound impact it has on our teams. But why is recognition so vital to us?
Why
it matters at Busy Bees
Simply put, when we take the time to notice and celebrate each other’s efforts, whether in the centres or at the support level, it creates a space where everyone feels valued and motivated, and fantastic behaviours are reinforced. It builds a sense of community where we can support each other, grow together, and feel proud of what we do. Let’s face it, childcare is no small feat, and neither is supporting the teams behind it. Recognition reminds us that every effort, no matter how big or small, matters.
Our vision is to give children the best start in life, and we know we can only achieve that when our teams feel appreciated and supported. Whether it’s our Nursery Centre teams or National Support Centre teams working behind the scenes, every role is crucial in shaping the lives of children.
By recognising these contributions, we ensure our vision is reflected in all that we do.
And here’s where you come in. Recognition starts with each of us. Whether it’s a simple thank you, a kind word, or a shout-out for something great you’ve noticed, taking a moment to acknowledge your team mates, both in your centre and beyond, can brighten someone’s day and lift everyone up.
Don’t just take our word for it, did you know that 48% of workers feel that a simple thank you for their contribution would make them feel appreciated (Source – Employee Benefits), and peer-to-peer recognition is 36% more likely to have a positive impact on performance than manager-only recognition?
The of Recogni
of workers feel that a simple thank you would make them feel appreciated
of employees say that recognition improves their engagement 92% of workers are more likely to repeat an action they’ve received recognition for 80% 48%
Not only that, more than 80% of employees say that recognition improves their engagement (Source – People Matters) and 92% of workers are more likely to repeat an action they’ve received recognition for (Source – Springworks).
As you dive into this issue, we hope you’ll be reminded of how recognition is already a big part of our culture. From Living Our Values Everyday to our Be Brilliant awards, we’re exploring all the ways we can show our appreciation and celebrate each other, from our centres to our support teams. We would love to hear your feedback on what more we can do, please share your ideas with bmagazine@busybees.com
So, sit back, relax, and enjoy this issue, which is all about celebrating you, the heart of our business. Let’s keep recognising each other, because when we do, it’s not just about saying “Thank you”—it’s about the lasting impact we’re making on each other and every child in our care, shaping the future one moment at a time.
Recognition
new look Hive to the Say
Awards 2024
Our Be Brilliant Awards is our annual celebration of the remarkable achievements that make Busy Bees the extraordinary business it is today!
This event is more than an awards ceremony; it’s a chance to pause, reflect, and celebrate the amazing examples of our values in action. We honor personal achievements, inspiring leadership, and the dedication that ensures top-notch childcare for our families.
We’re thrilled to announce our biggest prize fund yet for finalists—£2,000 in holiday vouchers and five extra days of leave for each winner! These aren’t just tokens of appreciation; they’re chances for our stars to relax and celebrate their success.
This year has been spectacular, with a record 2,000 nominations, each showcasing the incredible contributions of Busy Bees who embody our values. You’re the heartbeat of this family, and your hard work is truly inspiring!
The judging panel had the tough job of selecting from nominees who showed outstanding dedication and teamwork. From those showing initiative to teams collaborating energetically, every nominee exemplifies what it means to be a Busy Bee.
A big thank you to everyone who nominated fellow Busy Bees. Your feedback is touching and reminds us of the amazing people we work with every day.
Congratulations to all our finalists! Your contributions make a big difference, and your enthusiasm inspires us all. We’re delighted you could join us for this celebration.
While only one winner is chosen for each award, let’s recognise that every nominee is worthy. The competition was fierce, and each of you plays a vital role in our success.
So, let’s celebrate together as we announce the 2024 Be Brilliant Award Winners!
Here’s to all of you, our amazing Busy Bees!
Watch the video scan the QR code
And the are...
Apprentice of the Year
Hannah Hughes, Leicester Blaby. Runners up: Jazmin Waring, Belper Alton Manor. Bethany Harvey, Maidstone Hospital.
Our winner has shown unparalleled dedication to her Early Years apprenticeship. In three years at Busy Bees, she earned distinctions at both Level 2 and Level 3. Her development coach and Centre Director praise her energy, care, and the positive impact she has on the centre and her key children.
Chef of the Year
Tammy Jones, Twickenham Teddington. Runners up: Sandra McCambley, Leeds
Our Chef of the Year is a culinary leader known for exceptional EHO ratings and consistently delivering delicious, nutritious meals. They engage the entire nursery community in the food journey, turning mealtime into an educational adventure. Through creative activities, they teach children about food origins and balanced diets, inspiring enthusiasm for healthy eating. Their dedication to mentoring new chefs promotes ongoing improvement across the region.
Commitment to Safety
Alice Powell, Bristol Portishead. Runners up: Joshua Derbyshire, Wirral Prenton. Sarah Bramley, Dunfermline Carnegie/Castle View.
Alice is dedicated to the health, safety, and wellbeing of children and team members, supporting multiple centers in enhancing their health & safety performance. She understands the operational pressures on Centre Directors and make best practices accessible. By designing and delivering training courses for area teams, they have a significant regional impact. Her commitment is exemplified by choosing their plus one tonight based on shared passion for health & safety.
Guiseley. Kathryn Murphy, Nottingham Wollaton.
Jilleen Lindsay accepted the award on behalf of Tammy who was unable to attend the event.
Inspiring Leadership
Kirstie Hughes, Wirral Beechwood.
Runners up: Catherine Whittaker, Belper Alton Manor. John Broom, Meopham.
Kirstie revitalised her team by introducing a curiosity-driven approach, encouraging creative thinking, and supporting training and development. Her dedication to providing children with the best start in life was recognised by Ofsted, which upgraded the centre’s rating from Good to Outstanding. The report praised Kirstie’s enthusiasm and passion, which has inspired an equally passionate team.
Living Our Values Everyday
Divya Coushikgar, Leicester Thurmaston.
Runners up: Katy Officer, Chatham. Ellie Mae Jarman, Shrewsbury.
Nursery Star of the Year
Carole Neill, Glasgow Oakwood.
Runners up: Faye Doswell, Oxford Rockwell. Atlanta Gillott, Mansfield.
Carole is truly outstanding, having made significant contributions to Busy Bees. Her dedication is clear in her swift rise from Educator to Senior Room Manager in just over a year. She created a forest school program that won a LEAF award, showcasing her commitment to exceptional outdoor learning. Moreover, she passionately advocates for equal opportunities and shares her knowledge to develop her team, embodying Busy Bees’ values as a role model.
NSC/Operational Support Star of the Year
Karen Officer, Area Director Kent.
Runners up: Stuart Jones, Head of Payroll and Benefits. Jenny Shaw, Lead Academic Research and Developer.
Team of the Year
Belper Alton Manor.
Runners up: Dunfermline Castle View, Maidstone Allington.
This award is one of the highest honors at Busy Bees, celebrating not just individual brilliance but also extraordinary teamwork, innovation, and unwavering commitment to our children and families. Our winning team has demonstrated exceptional dedication, a relentless drive to push boundaries, and a tireless commitment to delivering the very best start in life.
Pride of Busy Bees Chesterfield Barlborough.
We were thrilled to introduce the Living Our Values Everyday Award at this year’s Be Brilliant Awards. This award celebrates team members who truly embody our company values. With over 2,000 vouchers shared, reaching the final three was an incredible achievement. What makes this award special is that it’s entirely voted for by you! The deserving winner went above and beyond, learning phrases, songs, and books in children’s home languages to help them settle in. Ofsted highlighted the winner for their exceptional care and passion.
Commitment to Quality
Hayley Collins, Chatham.
Runners up: Holly Jackson, Belper Alton Manor. Elizabeth Charlton, Darlington Ferndene.
This year’s award goes to an individual who embodies educational excellence. Hayley places children at the centre of her work, maintains high expectations, and earns respect from colleagues. She empowers her team and passionately advocates for children needing extra support. Her confidence and dedication make her a remarkable ambassador for Busy Bees, and we are fortunate to have her.
Karen is a true leader—supportive, approachable, and knowledgeable. They inspire and drive performance with a gentle challenge. Colleagues find them professional and always ready to help. Focused on early years education, they nurture young minds and foster excellence. Their team calls them ‘simply the best,’ wishing for more like them. Karen received the most nominations individually across the business and was our very deserving winner.
CD of the Year
Kim Ziolkowski, Ashford Godington. Runners up: Sofia Kokla, Chester. Melissa Harrison, Braintree Great Notley.
This year’s winner exemplifies leadership in our organisation. Her unwavering commitment to high performance and operational standards is unmatched, with +97% in OEV scores, an 8% team attrition rate, and a perfect 100 on NPS scores. Beyond numbers, she inspires her team to embrace new roles, leading many to promotions across the Area. Her dedication also shines in driving commercial success, maintaining a 93% occupancy in her centre.
In 2023, the team learned that a child in their care was diagnosed with Battens Disease, a terminal illness. Despite the emotional impact, the family praised the team as angels for their exceptional care and efforts to create magical experiences for her. They ensured she could join activities with her peers while managing her health. We are proud of Stacey and the team for their unwavering support, especially as they continue to care for the family’s son, also diagnosed with the condition.
A BIG thank you to our sponsors...
We want to extend a huge thank you to this year’s event sponsors for helping make our celebration truly unforgettable!
Your generous support enabled us to recognise the achievements and dedication of our incredible teams in a meaningful and memorable way. We’re proud to have you as a partner and deeply appreciate your role in delivering a top-class experience.
Here’s to continued success together—thank you for being part of our journey!
Shannon Hilder accepted the award on behalf of Divya who was unable to attend the event.
Bee Curious
Bee Curious is the new expertly developed curriculum, exclusively at Busy Bees.
Industry experts have carefully crafted this outcomefocused curriculum by bringing together the latest research in child development, 40 years of industry leading experience and global best practice from Busy Bees across the world, to give children a head start in school and in life.
Our teams have been highly trained on delivering Bee Curious to the highest standards through playful teaching and playful learning, to feed every child’s curiosity
Meet the expert: Gill Jones MBE
As Busy Bees Group Chief Quality Officer, Gill brings her vast experience of early years education best practice to create the innovative Bee Curious curriculum.
Gill joined us from Ofsted where she was Deputy Director of Schools and Early Years. As well as writing inspection frameworks, Gill led on Ofsted’s curriculum work for schools and early years and has been a key advisor to Government.
Before joining Ofsted, Gill was a successful headteacher and in her second headship started a private nursery on the school site to serve working parents like herself.
Gill Jones says “Together with leading global early years experts, I have been developing our Bee Curious curriculum for the past year, and we are so excited that you will begin to start implementing it in your centres.
We believe that every child is a natural born explorer. Our progression model curriculum is designed to nurture children’s innate curiosity and foster their lifelong love of learning through playful teaching. Bee Curious is centred around the unique child adapting to their individual needs and uses play-based learning to make education exciting and enjoyable.”
Bee Curious – a global curriculum
Every Busy Bees location will have a version of the Bee Curious curriculum, tailored to each country’s culture and context, but all sharing the vision of giving every child the best start in life. North America already has its own curriculum, and we’re excited to welcome Australian colleagues to the UK next month to see it in action. We’re also developing versions for Wales, Scotland, Jersey, and our Montessori centres.
What our teams are saying
We’re rolling out Bee Curious in phases. Teams in England will be trained from September to November, followed by a 12-week support plan to boost educators’ confidence in delivering the curriculum. Feedback from the training has been overwhelmingly positive.
“The training was delivered in such a fun and informative way”
“Amazing training – very informative; well set out and explained in detail”
“We were given lots of time to reflect, discuss and ask questions”
“Great training to help us feel more confident about the curriculum”
“Very enlightening and eye opening”
• Additional ‘Invitations to Learn’ are being developed to support children’s learning about festivals and celebrations
• A specific music programme is being written with support from our colleagues in Italy and will launch in 2025
• Bee Curious for Wales, Scotland, Jersey and Montessori will also launch next year
• Ongoing training will be available for educators through ‘Bee Curious masterclasses’ – you can book these via the VLA
Did you know?
• Reading for pleasure is the single biggest indicator for success in life, more than family circumstances, educational background, or income.
• Reading for pleasure also positively impacts on children’s wellbeing.
• Children who read for pleasure make better progress in maths, vocabulary and spelling than those who rarely read.
• That’s why in Bee Curious we have a focus on encouraging children to develop a love of books and stories.
• The number of words a child has heard and can speak by
Feed their
and foster a lifelong love of learning
the age of three is a predictor of later language development.
• The number and quality of the conversations children have with others in a language rich environment are crucial for children’s language development and there are many studies that show that it is most effective to teach vocabulary explicitly.
• That’s why Bee Curious has a significant focus on direct vocabulary teaching and modelling.
• Lower levels of numeracy are linked to lower wages and lower health outcomes.
• Nearly 30% of people believe that being good at maths is an innate ‘gift’ rather than a skill that can be learnt.
• Helping children to develop positive attitudes towards and interest in mathematics from the early years is crucial for children’s development. It is important for all children that educators show their own confidence and enjoyment around maths.
• That’s why Bee Curious has an engaging play-based maths programme that supports educator’s confidence in teaching mathematics .
At Busy Bees, we recognise our systems are outdated. We’re thrilled to soon launch The Busy Bees App, a modern solution to reduce workload, digitise paper processes, and introduce user-friendly technology in every centre.
Launching in 2025, the Busy Bees App, based on the leading Famly system, will be enhanced for Busy Bees. This intuitive app will save time, reduce paper use, and consolidate multiple systems that families will also enjoy.
What will the Busy Bees App include*?
We’re looking to roll out functionality in phases progressively through 2025.
Initial Start Up Phase
New social media style news feed for parents, child sign-in, child details maintained by parents with alert notifications, daily updates.
Progressive Phases through 2025
• Accident reporting with parent notifications, sleep sheets
• Staff sign- in and out linked to payroll
• Bee Curious curriculum, staff sign-In
• Live availability and forecasting, staff rosters
And much, much more...
Coming soon the Busy Bees app
*Busy Bees App content at launch will vary, the further into the launch you are, the more comprehensive the content will be.
soon Busy
What else is happening?
All centres will receive an internet survey so that we ensure connections to your buildings are as good as they should be.
WiFi capability surveys will be completed in all centres with upgrades as needed.
New, bigger and faster tablets will be sent to centres (currently based on two per room). Plus a CD tablet the centre can then allocate as best required.
A comprehensive communication plan is underway so that all families, colleagues and CDs are fully aware of the change, what this will mean for them and how they can help to make the most of this new technology.
Make The Busy Bees App a Success
The Busy Bees App promises to revolutionise our work. Your help is crucial for a smooth launch, ensuring up-to-date data and archiving old records. Start by updating family particulars now.
Bee Curious aligns perfectly with the app, enhancing observation writing and planning. While training isn’t necessary for this intuitive system, we’ll provide in-app videos and guides to support you.
When is this revolution coming?
We’re starting small to perfect the app before wider releases. Scotland launches in November, with full rollout in 2025. It’s worth the wait!
Got questions or comments?
We always want to hear from you, just as we did at CDCon when we shared this super exciting news. Drop us a line via bbapp@busybees.com to share your thoughts, ideas and questions.
Everyday Celebrating our Living Our Values
The Living Our Values Everyday recognition scheme has created a whirlwind of acknowledgement and appreciation since its launch in Love Your Team Week, November 2023.
Over 2,300 recognition vouchers have already been shared across the business, and 84 monthly prize draw winners have been announced and received a £25 voucher as a well done!
What is it?
An in-the-moment recognition scheme encouraging our leaders to stop and appreciate those stand-out moments as they happen! Focused on recognising the fantastic efforts of our team
members as they showcase outstanding examples of Care, Quality, Service and Value to deliver the best start in life.
How do you share the ‘LOVE’?
If you have seen something fantastic, speak up! Tell that person what a great job they are doing and if you don’t have a voucher book yourself, speak to your manager / Centre Director who can share one on your behalf.
Inspiration wall
Showcasing some of the amazing examples shared through our LOVE recognition scheme to date!
Kelly goes above and beyond to provide an amazing service to her families and staff team. Kelly recently supported a family who were going through a difficult time, and she made a huge difference to this family. (May 2024)
Kelly Burrows, Service London & Montessori –Wapping Green Gables
Mark is such a dedicated and much loved chef at Kids1st. He goes above and beyond daily. He supports other centres selflessly, always with warm smile. He has been a huge asset to many centres this past month. I am writing this not only from myself but all of the centres he continues to support.
For exceptional work, going above and beyond to rectify accounts so the parents invoices were correct, during a very busy invoicing period.
Rio Hudson, Quality NSC- Order to Cash - Invoicing
Rachel has had so much fantastic feedback from parents in her preschool this year, who are leaving to go to school, and the nursery and the team have received some lovely gifts for the group. The feedback and gifting from families is testament to how hard she and her team work to uphold the high standard of customer service that we command here.
Rachel Jarvis, Service South – East Malling
Rezwana is always the one to call on when your in need, she has gone above and beyond to always support her fellow colleagues within region 30 and we appreciate all that you do your a star.
Rezwana Islam, Care London & Montessori – Green Gables
Emily went above and beyond supporting a parent of a baby with very bad eczema who had become very sore from scratching in the night. Mum was very upset and Emily found a scratch sleeve and lent it to mum until she could get her own. Mum was very happy and sent in a lovely email thanking Emily and the team.
Emily Haysom, Care North - Beverley
Kayleigh has supported another nursery for 3 months. Showing good positive practice to a team who needs some support. Kayleigh is in her 2nd month and the feedback I am receiving is lovely. Kayleigh deserves recognition for making a difference in not only her centre, but another centre too.
Olivia has recently joined Busy Bees and was working in the kitchen when EHO arrived to complete an unannounced inspection in the kitchen. I would like to thank Olivia for her effort and well done on being able to demonstrate high standards and great work. Congratulations on achieving the highest score of a 5 rating.
Olivia Bowyer, Service entral - Ipswich Pinewood
Holly created a beautiful display for parents and children to highlight how our children have been helpful and recognising their achievements!
Holly Whiteford, Service Scotland – Inverurie
During an ecoli breakout in the nursery, Ellie went above and beyond to ensure staff, children and parents were supported. She remained positive and was brilliant at keeping staff morale up. Ellie has recently been promoted to room manager and she continues to shine and is such a valued member of the team!
Raine has recently supported myself and my assistant through a very tricky time. She has ensured she was always available when we needed her. She supported my assistant in my absence when i was at a meeting and on my day off.
Thankyou for being there.
Raine Kosmowsky, Raine Kosmowsky Bradley Stoke
She has the most incrediblerelationshipwithherkey children and hasworked sohardinsettlingachildwith EAL. Iwitnessed the most soamazinghandover,shewas celebratingenthusiastic,positive, achievementssmallandlarge and heard mumsaythatitwasallthanksto Lauren and all herhardwork.
LaurenGander,Service South- AshfordGodinton
Kayleigh Dickson, Quality Scotland – Dunfermline Castleview
Eleanor Kelly, Quality Kids 1st – Rake Lane
Mark Smart, Service Kids 1st – Sunderland Ashbrooke
to Sustainability
At Busy Bees, we are dedicated to becoming the greenest global childcare business.
Our main goals are to cut energy use and carbon emissions, reduce waste, increase landfill diversion, and eliminate single-use plastics.
Reducing Energy and Carbon Emissions
We’re committed to being carbon neutral by 2030 for scope one and two emissions, offsetting any carbon from gas, fuel, or electricity with certified schemes like conservation or tree planting.
To start, we’re aiming for a 10% energy efficiency boost in our centres by 2026, based on 2023 levels, and reducing carbon output by using more sustainable fuels. By the end of 2024, we will have:
• Switched to renewable electricity and carbon-neutral gas at all directly managed sites.
• Replaced 41 boilers and hot water cylinders with efficient systems, and 71 gas cookers with electric ones.
• Installed over 35 solar systems and 20 voltage optimizers.
• Added electricity and gas meters across our estate, with energy clips at select sites for better monitoring.
• Completed 24 full LED refurbishments.
• Kept our vehicle fleet 97% electric or hybrid.
Reducing energy isn’t just about tech; it’s about behaviour too. We encourage colleagues and children to adopt energy-saving habits. Check out our energysaving checklists, ideas, and “switch-off” stickers on the Knowledge Hub.
Minimising Waste and Increasing Landfill Diversion
All centres can now sort waste into dry mixed recycling, food, nappy, and general waste to lessen environmental impact and enhance recycling. Busy Bees is dedicated to cutting waste yearly and encouraging landfill diversion. Food waste undergoes anaerobic digestion, while bin liners are sent to energy recovery facilities, aiding clean energy production. 95% of nappies are also used for energy recovery. Dry mixed recycling and general waste are sorted at facilities. To boost recycling rates, prioritise dry mixed recycling over general waste. Recycling materials into new products reduces the need for raw materials.
Reducing Single-Use Plastics
Last year, we removed disposable plastic cutlery, cups, and plates from the Shopping Hub. Next year, we’re phasing out single-use plastics from wipes, working with suppliers for alternatives, in line with the UK’s phase-out. Busy Bees no longer buys balloons, and event decorations are now reusable and paper-based.
“At our centre, we focus on sustainability by reducing single-use plastics. We’ve minimised nappy sack use and aim to eliminate them, introducing washable wet bags for wet clothes. Parents will wash and return them for reuse.
According to estimates, England uses 2.7 billion items of single-use cutlery — most of which are plastic — and 721 million single-use plates per year, but only 10% are recycled. Gov.UK
If successful, this will be a significant step towards zero plastic use across all centres.”
Sam Everton, AD @ Busy Bees Droitwich
New Guidance on Reducing Single-Use Plastic PPE
Two new guides aim to reduce single-use plastic PPE:
• CSG.10 Centre Guide to PPE: Details necessary PPE for tasks, stressing only essential single-use plastic PPE should be used.
• CSG.11 Centre Guide to Children’s Protective Clothing: Helps centres use PPE effectively to protect children’s clothing and reduce single-use plastic bags.
Eco-Ambassadors Network
Thanks to our eco-ambassadors for discussing sustainability challenges and opportunities. Interested in joining? Contact Jess.
Sustainable September Contributions
We’re still collecting contributions from Sustainable September. Thanks to everyone involved! Updates will follow in the next B Mag edition.
These guides are on WikiBee and the Knowledge Hub’s Sustainability page. Implement them to enhance sustainability and cut costs.
“We set up a pre-loved parlour for families to pass on clothes, shoes, toys, and books, educating parents and children on the benefits and cost savings of reusing!”
Kelly Maskell at East Malling, Eco Ambassador
You Said, We Did...
Your feedback is important. Since April 2024, we’ve made several improvements based on your input. As we prepare for the next survey, here’s a reminder of the changes we’ve implemented, showing that your voice truly makes a difference.
Recruitment is a challenge.
We Did:
• Introduced focused recruitment campaigns
• Relaunched ‘Refer a Friend’
• In the process of implementing a new Applicant Tracking System
Impact:
• 18% increase in job applications (over 30,000!)
• 2,600+ new hires
• 40% increase in Level 3 hires
• Agency spend reduced by 40% for temp and 80% for permanent team members
Pay and benefits could be better.
We Did:
• Invested £19m into pay reviews
• Launched a new benefits and wellbeing platform
• Redesigned the layout of ‘Hive’
• New Hive App launched
Impact:
• Pay rate alignment improved from 45% to 90%
• Improved pay accuracy –now at 99.9%
• £10,700 saved through new benefits platform
• 46,500 shopping discount pages accessed
Career progression opportunities are unclear.
We Did:
• Developed and launched Career Pathways to provide structured career progression
• Focused on internal development and career development
Impact:
• 57% of Centre Director roles have been filled internally through promotions since May 2023
• 30% of Area Director and Divisional Director roles have been filled internally through promotions since May 2023
Recognition for team members could be improved.
We Did:
• Launched LOVE recognition scheme
• Hosted our second annual Be Brilliant Awards
• Implemented new approach to Long Service Recognition
Impact:
• Over 2,000 LOVE vouchers issued with 231 prize drawer winners
• Over 2,00 nominations received for 2024 Be Brilliant Awards
• 4,000+ individual recognition opportunities created
• 871 long-service milestones recognized in 2024 (an increase for 860 from previous approach)
Induction processes need improvement.
We Did:
• Introduced new induction processes for Centre Directors and team members
Impact:
• Safeguarding compliance increased by 38%
• Training cancellations reduced by 50%
Uniform is uncomfortable.
We Did:
• Held uniform review sessions and used feedback to create samples
Impact:
• 2,400 team members provided feedback
• New uniform samples shared at the CD Conference
Other key stats
We Did:
• ‘Be Heard’ survey completion increased from 68% in 2023 to 88% in 2024.
• eNPS – improved by 31 points in two years
• Attrition reduced from 34.3% to 28.8%.
• Officially certified as Most Loved Workplace 2023 & 2024.
We want more focus on wellbeing.
We Did:
• Introduced Mental Health First Aiders
• Held focused wellbeing and mental health events
• Launched our new benefits and wellbeing platform ‘Hive’
Impact:
• Increased access to mental health support
• 2,400 Wellbeing Centre views, 36% linked to ‘Mind’
• 744 videos accessed through ‘Move’
• Shortlisted for three external people and culture events Watch the video scan the QR code
first Centre Director Conference
In October this year we were delighted to host our very first Centre Director Conference, CD CON 2024!
Our recent event was a key milestone, uniting our dedicated Centre Directors to network, celebrate achievements, and explore Busy Bees’ future. Your feedback from the Be Heard Survey highlighted the need for a collaborative space, and we delivered an exceptional experience that left everyone informed, inspired, and motivated to further our mission of giving every child the best start in life.
The “Building Futures Together” theme resonated throughout the day with high-energy keynotes and engaging sessions, creating a lively and interactive atmosphere. It was wonderful to see so many of you connecting and promoting a positive Busy Bees buzz as we gear up for 2025!
Thank you to everyone who attended and invested your time and energy. Your commitment to growth and collaboration is invaluable to our future success.
This edition of B Magazine captures the key messages from the day, including Chris McCandless’s inspiring keynote and the introduction of our Bee Curious Curriculum, crafted by Early Years Experts to enrich children’s learning experiences. We’re also excited about our new Busy Bees App, designed to streamline operations and enhance customer experience.
Watch the video scan the QR code
We encourage everyone at the event to share the highlights of the conference with your colleagues, so everyone can feel the excitement of what we achieved together, and we look forward to doing it all over again next year!
Bee Curious
• Embedding Bee Curious is an exciting journey that requires time and patience. Support each other across your areas and nursery teams—remember, we’re all in this together!
• Positive Progress: Use our monitoring tools to maintain momentum and successfully integrate new practices. These resources will guide you every step of the way.
• Be Inspection-Ready: The Early Years Foundation Stage framework is central to Bee Curious. Be confident and proud when discussing our curriculum with OFSTED inspectors.
People
• Embrace Busy Bees Benefits and wellbeing hub: Sign up for the Hive Benefits Platform, packed with all our Busy Bees benefits and money-saving opportunities to enhance your work and home life.
• Career Pathways for Growth: We’re thrilled to launch our Career Pathways initiative, offering amazing opportunities for everyone at Busy Bees. It’s your chance to embark on a journey of growth and development. We’re here to support you in achieving your goals.
• Get ready for our new Applicant Tracking System: We’re excited to announce our new applicant tracking system launching soon to continue to support the great progress we’re making with recruitment.
Busy Bees App
• Exciting 2025 Development: The Busy Bees App is set to simplify daily tasks and make life easier.
• Introducing the Busy Bees App: This innovative tool will streamline processes and enhance communication, allowing you to focus on providing exceptional care and education.
Get Ready for the Rollout: The app will be rolled out over the coming months until the end of 2025. Stay engaged and proactive by keeping NurseryCare data up to date for a smooth transition and to quickly
Procurement and Sustainability
• Sustainability Promise: We’re committed to cutting energy use and waste, aiming for Carbon Neutral by 2030 and Net Zero by 2040. It’s a pledge to our kids, families, and the planet. We’ve made strides, but there’s more to do.
• Every Action Matters: Your efforts count! Help us hit our sustainability targets by turning off unused lights and equipment, using materials wisely, and sorting waste correctly. Let’s reduce single-use plastics and choose eco-friendly transport. Every little action adds up.
One-Stop Shop: Our ‘Shopping Hub’ caters to all procurement needs, safeguarding resources and protecting our children and the environment, underscoring our sustainability commitment across all operations.
a career full possibilities
a of possibilities.
Our New Career Pathways for Early Years Professionals
At Busy Bees, we’re all about helping you grow in your career. Our career pathways are designed for early years professionals, offering clear routes from an Early Years Assistant to Centre leadership roles. Whether you’re aiming to become a Level 2 practitioner or a Centre Director, we provide the training and support you need.
Career development is key to keeping us motivated and passionate. Thanks to your feedback in the ‘Be Heard’ survey, we’ve tailored our approach to help you reach your full potential.
For more details, scan the QR code to visit the Grow with Us pages on the Hive and explore your next steps.
We’re proud to support your career growth and celebrate your successes. Let’s hear from two team members who’ve thrived at Busy Bees!.
Niamh’s Career Story
How long have you worked for Busy Bees? Since 2016, with an 8-month break in 2018, making it 5 years this November.
What development opportunities have you had since you started with us? Completed Childcare Level 2 and 3, Leadership and Management Level 5, and progressed from apprentice to Centre Director.
What motivated you to continue developing in yourself and progress as you have? I enjoy challenging myself and advancing my career. The supportive environment at my Centre feels like family, and I believe in lifelong learning.
What have you learnt about yourself on your journey from your first qualification to becoming a Centre Director? I’ve learned to trust myself. Coursework builds confidence by linking practice with theory. I’ve also learned to “go with it” and give my best, as things tend to work out.
What advice would you give to other team members looking to advance their careers at Busy Bees? Go for it! Qualifications in childcare open many doors. Busy Bees’ training team supports your learning needs, allowing you to gain experience and enjoy your qualification. Effective communication and understanding children’s behaviors are key to fostering positive relationships and ensuring children’s well-being.
From Early Years Practitioner to Early Years Educator From Apprentice to Centre Director
Hannah’s Career Story
How has your apprenticeship experience helped you grow both personally and professionally in your role in Early Years? My apprenticeship has greatly boosted my personal and professional growth. Personally, my confidence has increased, supported by my development coach, center director, and colleagues. Professionally, this confidence allows me to provide high-quality care and guidance to children and their families.
high-quality care and guidance to children and their families.
What have been the most valuable skills or lessons you’ve gained during your training, and how have you applied them in your day-today work? Key skills include listening and communication, essential for supporting children. I’ve improved these by understanding children’s speech, body language, and gestures, helping meet their needs and fostering their development. Effective communication also strengthens relationships with parents, providing feedback on their child’s progress.
What are your next steps now that you’ve completed your apprenticeship, and how do you see your career progressing at Busy Bees? I aim to continue as a Level 3 Early Years Educator, collaborating with colleagues to support children and families. I may consider roles like room leader in the future, but I’m currently content in my role, helping children develop individually and educationally.
In the
Paul Clegg - Head of Creative
Your background prior to Busy Bees?
With over 25 years of experience in various UK B2B and B2C creative agencies, I have had the privilege of working with high-profile clients such as Benson for Beds, Jaguar Land Rover (JLR), Levis, Tesco and Vodafone to name but a few. My career took a significant turn when I moved in-house as the European Creative Director for Carillion, where I honed my leadership skills until the company’s closure in 2018. This transition paved the way for my journey with Busy Bees, where I joined to contribute to the UP project.
How long you’ve been at Busy Bees?
I have been a part of the Busy Bees family since 2018, bringing my extensive experience and creative vision to the team.
Your most proud moment/project since working at Busy Bees?
One of my proudest achievements at Busy Bees has been the creation of the UP project alongside an incredible multidisciplinary team. More recently, I spearheaded the creative development of the Bee Curious Curriculum, which I believe will be a transformative initiative for Busy Bees, setting new standards in early childhood education.
What’s your favorite thing about the job?/ What you love about working at Busy Bees. What I love most about my role at Busy Bees is the dayto-day variety and the opportunity to collaborate with talented individuals across the business. The dynamic environment and the chance to make a meaningful impact on children’s education are truly rewarding.
Cultures, Creating Opportunities
Busy Bees operates in 10 countries, offering rich opportunities to share and learn from one another. This year’s Talent Exchange Programme, hosted in Asia, embraced the theme.
Nine delegates from Team UK joined 40 participants from across Busy Bees territories, starting their journey in Singapore on October 14th. They immersed themselves in the local customs and childcare practices, visiting centres and exploring Singaporean life. The delegation then travelled to Ho Chi Minh City, Vietnam, and finished their trip in Kuala Lumpur, Malaysia.
During the programme, delegates collaborated on key projects focused on music, mental health, talent development, and inclusivity in Early Years. These projects fostered the sharing of best practices across regions.
Our lucky representatives are excited to share their thoughts on TEP:
Djamela Bentaalla – Senior Room Leader at Birmingham QE
Suraya Dos Santos – Assistant Centre Director at Wandsworth South Lambeth
Opportunities
“ This unique opportunity has been the best experience for me both professionally and personally. Initially anxious about the unknown, my perspective has transformed, and I’ve learned so much. Excited for more adventures with Busy Bees!”
Rachel Hird – Room Manager at Aberdeen Inverurie
“ What an amazing opportunity we have been given to visit Asia, the experiences I have had whilst here will stay with me for life, very proud to work for Busy Bees and to represent the UK.”
Watch the video scan the QR code
“I began this journey like a child, unsure of what to expect, much like a caterpillar in its cocoon, unaware of other ways of life but eager for new experiences and knowledge. I’m grateful to Busy Bees for opening new doors and supporting me in gaining valuable insights on my path to becoming a better teacher.”
Ellie Boardman – Senior Educator at Rainham
Atlanta Gillott – Senior Room Leader at Mansfield Vicar Water
“ This journey has been transformative, offering opportunities to learn and grow with strangers, laughter, and love. I eagerly anticipate the new experiences and friendships ahead.”
Devon Aspey – Assistant Centre Director at Rotherham
“A trip with eight strangers has turned into an incredible opportunity, fostering professional growth, deep friendships, and valuable lessons. Despite challenges, support makes anything possible. The mix of adrenaline, personal growth, and connections highlights the transformative power of stepping out of your comfort zone.”
offering opportunities to learn and out of your comfort zone.”
Sam Holland – Quality Advisor NSC
“After 21 years of dedication to early childhood education, I never imagined that my passion would take me 7,000 miles from home. It’s a reminder that growth and new opportunities can come when we least expect them, no matter how long the journey.”
Amy Hallam – Assistant Centre Director at Ashbourne
“I’m grateful to Busy Bees for this unique adventure. The support from my home centre and the one in Singapore has eased my worries. Experiencing Centre life and learning about the culture here has been wonderful, and I can’t wait to share it all back home. I’m excited to see what opportunities lie ahead!”
“ Working with children and gaining education was a dream, but sharing it globally was unimaginable. Initially overwhelmed and doubtful of my worth, the support from these inspirational women has transformed my self-view and practice. Their encouragement and wisdom have nurtured my growth and confidence, for which I’m incredibly grateful.”
Niamh Manning – Centre Director at Cheltenham Wellington Road
“If you’re considering applying for future Talent Exchanges, just do it! Taking the leap into the unknown has given me an incredible opportunity. I’ve learned about different cultures and how Busy Bees excels globally. Asia welcomed us as family, offering support and cultural insights. I’ve gained valuable knowledge to bring back to the UK and support Busy Bees with my project.”
TalentExchangeProgra emm Asia
“A fond farewell and thank you
Dear Busy Bees,
It’s hard to believe that the 30 September marked my last day at Busy Bees.
It feels like just yesterday that Simon announced my retirement at the end of May, and in all honesty, I think I’ve been in a bit of denial about leaving this wonderful company that I hold so dear.
Please know that even though I will no longer be actively involved, my heart and mind will always be with you. I genuinely wish you all the best in health, happiness, and success.
I feel incredibly fortunate to have spent 40 years doing something I truly love. Whilst the journey hasn’t always been easy, I feel privileged to have been part of such an amazing organisation. I have complete confidence that you will continue to support the delivery of exceptional opportunities for children.
When we founded our first nursery, it was driven by a commitment to provide high-quality, engaging learning opportunities for our own children. The early days were a steep learning curve, but we quickly realised that by offering exceptional service and care, we could create something truly special that parents would want for their children.
We didn’t hesitate to leave secure teaching jobs and sell our homes to fund that first nursery— after all, we believed it was the right decision for our children. Forty years later, with nearly one
thousand nurseries across the globe, it’s clear to see how the best care and education can shape lives and foster a lifelong love of learning. I am proud to have played a part in shaping so many children’s lives and ensuring better outcomes for them.
Whilst I can’t thank everyone individually—there are far too many of you, and you’d be here for days—my heartfelt gratitude goes to my fellow founders: John, Lynn, Pete, Dave, and Sally, without whom Busy Bees would not exist. A big thank you to our nursery teams, chefs, cleaners, and every wonderful educator, past and present, for caring for our children. I also want to acknowledge our NSC support teams for their behind-the-scenes efforts, and the leadership teams in every territory for their guidance and support.
Over the past 40 years, I’ve had the privilege of working alongside remarkable individuals, each dedicated to making a difference in the lives of our children. Under Simon’s leadership, I am confident that you will continue to focus on what matters most, supporting our people so that our educators can care for and educate our children, giving them the best start in life.
I wish you all good health, happiness, and success in everything you do. Thank you for everything you’ve done for Busy Bees. I will always be thinking of you and will cherish the memories we’ve created together.
Warmest regards, Marg Randles
farewell you”
External
It’s been a successful year for award wins and shortlists! From our centres to health and safety and our people team, these awards are a huge recognition to your commitment to making a difference to our people and families.
Five finalists for this year’s Nursery Management Today awards
We are excited to reveal that several of our incredible Busy Bees team members have been shortlisted for the Nursery Management Today Awards.
We are so proud of our finalists and wish them all the best of luck for the awards event in London on 30th November!
Congratulations to our finalists;
Nursery Manager of the YearMel Harrison, Busy Bees at Great Notley Braintree
Nursery Operations/Area Manager of the YearRoberta Burrows
Parent EngagementBusy Bees Harlow
Nursery Team of the YearBusy Bees Dunfermline Castle View
Nursery Indoor Learning Environment of the YearBusy Bees Matlock
Workplace Culture Award – Proud of Our People Team!
Kudos to our People team for being finalists in the Personnel Today Awards for the Workplace Culture Award. We’re proud of their dedication and partnerships with the business, focussing on creating a positive work environment where everyone feels valued and wellbeing is prioritised. This award recognises employers fostering strong workplace cultures.
Top 100 Apprenticeship Employers for the Third Year
We’ve been named one of England’s Top 100 Apprenticeship Employers for the third year running, showcasing our successful programmes. Charlotte Hutchings, our Chief People Officer, praised the apprentices’ contributions and our commitment to nurturing talent in the early years sector. Luci Nevett, who completed her Early Years Educator Level 3, is proud of her distinction and finds her work rewarding, making a difference daily.
showcasing
Busy Bees ranks 25th in the UK’s top 100 Most Loved Workplaces for 2024
Following an assessment of our people practices and a review of our most recent ‘Be Heard’ engagement survey results, we’re delighted to share we have ranked 25th in the Newsweek 2024 UK Top 100 Most Loved Workplace® List.
We’re up three places from last year which is a brilliant achievement. This is a huge credit to all the wonderful teams across our business, who create such a supportive and enjoyable working environment!
Silver RoSPA Award Winner
We’ve won the Silver RoSPA health and safety award for the second year in a row. Our Health and Safety Manager, Emma Williams, received the award, underscoring our commitment to safety and the hard work of everyone at Busy Bees.
HR Excellence Awards Shortlist
We’ve been shortlisted for an HR Excellence Award in the Best Employee Engagement Strategy category, highlighting our commitment to creating an engaging and inclusive workplace where everyone feels valued and motivated.
We’re proud of our culture at Busy Bees
The culture at Busy Bees plays a pivotal role in our employee experience and we truly value this. It’s amazing to be recognised by Reward Gateway for ‘The Most Transformational Culture Change Through Employee Experience Programme’ and shortlisted for this award too!
Exclusively
Our new charity partnership with Children in Need is fully underway and we are so proud to be supporting the UK’s leading charity and making a difference to children’s lives across the world.
Thank you to everyone for taking part in the Wheely Big Challenge and Pudsey and Peppa’s fundraising party.
Here’s how our fundraising will make a difference;
• £30 pays for a food parcel for six young children affected by poverty, ensuring they can access healthy food, improving their physical and emotional wellbeing
• £50 pays for a one-to-one counselling session with a counsellor for a six yearold girl whose Mum has cancer helping her to communicate how she feels and learn to cope
• £100 pays for a week of after school club sessions for 15 children affected by mental health issues providing a safe space and enabling them to build confidence
Calling all centres - Win a visit from Pudsey in the
New Year!
Up to 10 lucky centres will have the chance to win a visit from Pudsey in the New Year. Plus, five runner up centres will win a Pudsey plushie toy for their centre. Stay tuned for more information!
Our charity
The impact of working with Children in Need – Aliyana’s story
At just 9 months old, Aliyana was diagnosed with a muscle weakness called hypotonia, which meant things like learning to crawl, stand up and walk would be much harder for her. Not long afterwards she was also diagnosed with a rare genetic condition which affects how she speaks and how much she understands.
Aliyana had hospital appointment after hospital appointment. Her parents say they felt helpless and at a loss as to how they could support their daughter until someone at the hospital told them about a BBC Children in Need-funded project, Playskill.
The family began attending Playskill’s weekly sessions. As a result, Aliyana, now a bubbly 3 year old, has developed more quickly than expected. Playskill even helped Aliyana to take her first steps and to learn Makaton, allowing her to communicate with her mum and dad. The project has also provided emotional support for the rest of the family.
£300k
Over the last six years, we’ve been working with Child Bereavement UK and we’re delighted to share we’ve raised over £300,000 for the charity.
This is enough to fund;
• A programme of support for 391 families with young children whose mum or dad has died or where a baby or child has died
• 8462 calls to the CBUK helpline
• CBUK’s work with schools for around two and a half years
• All of CBUK’s bereavement services around the UK for a eight and a half days, helping children, young people, and families to rebuild their lives after the devastation of bereavement
Thank you to all of our colleagues for their fundraising efforts. This will make a significant impact to families across the UK.
Next year, we will still be working with CBUK on some project-based fundraising campaigns but our main charity partnership will be with Children in Need. Stay tuned for more updates on initiatives and ways to get involved soon!
1. In our ‘You Said, We Did’ update, what percentage of Centre Director vacancies have been filled internally through career progression?
• 8%
• 25%
• 57%
2. The new Hive app has launched, providing direct access to our benefits and wellbeing platform in the palm of your hand – what is the new app called?
• Connect +
• Connect 4
• Connected benefits
3. Which Charity has Busy Bees announced a new partnership with?
4. Which part of the Magazine did you enjoy the most?
5. What else would you like to see in B Magazine?
Closing Date: 31 Jan 2025.
Competition Winner –Wellbeing Issue Samantha Barnes Wandsworth South Lambeth was the Winner of our Luxurious Spa Day (for 2)
Ofsted
In this issue, we’re giving a shout-out to our centres that have recently achieved Outstanding reports from Ofsted and those who have maintained their Outstanding too.
Triple Outstanding for Braintree Great Notley
Huge congratulations to the fantastic team at Braintree Great Notley who celebrated their third Outstanding from Ofsted earlier this year!
The team was praised for creating a ‘language-rich environment’ where children are enthusiastic learners and for their ‘high-quality teaching’ that ensures exceptional progress at every stage of development.
Centre Director Melissa Harrison and her team were recognised for their excellent knowledge of their key children.
Melissa expressed her joy, stating, “We’ve worked hard to create a nurturing environment for learning and growth, and we’re thrilled this is reflected in our Ofsted rating. We’re committed to giving every child the best start in life and look forward to working closely with families to support their child’s journey.”
Chesterfield Barlborough achieves second Outstanding
A big well done to the nursery team at Chesterfield Barlborough for achieving their second Outstanding from Ofsted this May!
The nursery was commended for nurturing and promoting children’s development ‘to the highest level’, with children fully engaged in their learning from the moment they arrive.
Centre Director Stacey Williamson was hailed as an ‘inspirational leader’ who ensures all team members have the highest aspirations for the children.
Stacey shared, “The inspector noted the children’s joy as they reconnect with their key person and friends. This is due to our wonderful team creating a nurturing environment that children look forward to every day. This is a huge team effort, and we’re excited to continue building on our solid foundation of quality.”
Second outstanding for West Ealing Baby
Congratulations to West Ealing Baby for receiving their second Outstanding in July!
The team members were praised for their strong bonds with the children, ensuring each child’s needs are met with great care. The report highlighted their excellent grasp of supporting children’s learning, especially in boosting communication and language skills.
The nursery’s partnership with parents was applauded, with parents speaking highly of how the team helps their children become confident and curious learners.
Centre Director Harvy Sahota and her team were noted for their commitment and high aspirations for all children.
Harvy expressed her pride in the team, emphasising their dedication to giving children the best start in life and creating a nurturing environment. “This is a huge team effort, and we’re excited to keep building on our solid foundation of quality,” she said.
Congratulations to all of our teams for achieving/ maintaining their Outstanding by Ofsted!
Andover Weyhill
Belper Alton Manor
Birlingham
Birmingham Longbridge
Braintree Great Notley
Bromsgrove
Cambridge Ely
Cambridge Westwick
Chatham
Chelmsford
Chelmsford Springfield
Chester
Chesterfield Barlborough
Colchester Severals
Corby
Coventry Allesley Green
Coventry Walsgrave
Darlington Alderman Leach
Drive
Dorking Westcott Road
Dudley
Haywards Heath
Heathrow
Hertford Hartham Park
Ilford
Kettering
Lancaster
Leamington Spa
Leeds Colton Mill
Leeds Guiseley
Leeds Pudsey Littlemore Road
Leeds Pudsey Lowtown
Macclesfield
Mansfield Vicar Water
Mardley Hill
Newcastle Quorum
Northampton Wootton Fields
Norwich Thorpe
Preston Bamber Bridge
Rotherham
Rugby
Salford
Salisbury
Shrewsbury
Solihull Blythe
St Albans Hatfield Road
St Albans Hospital
Sunderland Ashbrooke
Sunderland Cleadon
Sutton Coldfield
Trowbridge
Wandsworth South Lambeth
Warwick
Welwyn Garden City
West Ealing Baby Unit
Winchester Sutton Scotney
Wirral Beechwood
Wirral Irby
Wynyard
York
In celebration of Mental Health Awareness Week (May 13-19, 2024), we launched our Race Around the World challenge, themed ‘Movement for Mental Health.’ Our goal? To collectively cover 25,000 miles—the circumference of the earth—by encouraging teams to boost their mental well-being through a variety of physical and wellbeing related activities.
The teams racked up a total of 31,145 miles –exceeding the target.
Congratulations to our top performers: Corby Centre and the North Team: Jo Boyne, Nicky Conway, Mike Clearly, Helen Smith, Heidi Marshall, Marcia Brown, Emma Geary, Joanne Wood, Sharon Abbey and Kelly Hutchison who logged the most activities and earned the highest points for their teams.
Each team was awarded a trophy and £250 to spend however they chose! Corby will be using their money towards a team day out and North Team haven’t spent their winnings yet.
Activities included: Gardening, mindfulness, swimming, sweaty gym sessions, walks and much more.
Team Corby accepting their prize!
Our promise to you
Our teams go the extra mile for us, so we’re always striving to go the extra mile for you. We want you to experience a fun and nurturing environment, where you can thrive.
Caring for you as an individual
We aspire to do this by:
Equipping you to deliver the best quality
Trusting & empowering you to provide an outstanding service
Care
Valuing & recognising your contribution
We do this through living our values everyday
Quality
Be caring – care deeply about what you do and be kind
Be proud – take pride in your work and do your best
Be mindful – show good judgement and consider your impact
Be bold – speak up when things aren’t right
Be inspirational – create a fun and inspirational environment
Be innovative – explore ways to continuously improve
Service
Be brilliant – deliver an outstanding service
Be accountable – do what you say you’re going to do
Be professional – act with honesty and professionalism
Value
Be respectful – show respect and recognise the value of every individual
Be supportive – foster a culture of wellbeing and support
Be creative – think outside the box and share ideas
