‘GO MARKET’ IS AN INNOVATIVE STORE CONCEPT DELIVERING FAST, CONVENIENT
NEW ENHANCEMENTS HAVE UPDATED AND OPTIMIZED THE REWARDed BY LORI’S APP
• Easy Navigation
• Smartphone-Friendly
• Access Online Shopping
• Access Rewards
We are proud to announce the launch of our newest store concept, GO Market by Lori’s. Developed in partnership with AiFi, a global leader in AI-powered autonomous shopping solutions, GO Market introduces a retail experience within hospital environments that allows hospital employees, patients, and visitors to shop quickly and conveniently without the need for traditional checkout lines. Integrating cashierless store locations means customers can access gift shops at any time of day. The process is simple: customers tap a credit card at the entrance, shop freely, and walk out without waiting in line. AiFi’s advanced AI technology automatically detects and tracks the items selected and securely charges the customer’s card upon exit.
The first GO Market by Lori’s, Store 662, opened at Medical City Decatur in Decatur, Texas on April 9. A
The initiative builds on AiFi’s growing presence in sectors where speed, autonomy, and accessibility are essential— including airports, universities, and sports stadiums.
Lori’s President Jeff Gloor stated, “At Lori’s, our vision is to be a trusted place for joy and support, and this partnership with AiFi helps us fulfill that vision in a meaningful way. By leveraging AI-powered technology, we’re able to keep stores open 24 hours a day, providing convenience when it’s needed most. This accessibility ensures that hospital employees and visitors can find what they need at any time, without disruption. Together with AiFi, we’re continuing to evolve to meet the unique needs of the hospital communities we proudly serve.”
second location, Store 686, opened at Mount Carmel Hospital in Dublin, Ohio on August 11.
Lori’s Gifts has fully integrated AiFi’s platform with its existing systems, including real-time syncing of sales data into its ERP for efficient inventory and accounting operations. The stores also feature in-store iPads to capture customer email addresses and provide digital receipts, further enhancing the modern shopping experience. Lori’s will expand GO Market locations to additional hospitals in the coming months through its ongoing partnership with AiFi.
Steve Carlin, CEO of AiFi said, “Lori’s shares our commitment to creating seamless, accessible retail experiences, and we’re making it easier for hospital visitors and staff to find what they need—anytime, with zero friction. This collaboration represents a meaningful it can truly make a difference.” step in expanding the impact of cashierless technology where
FALL , 2025 : A B RI EF M E S SAGE FROM OUR PRESIDENT
Welcome to our 2025 Year-In-Review! This is our favorite issue since it gives us a chance to highlight all the great things we have been working on to enhance the hospital experience.
For Lori’s, it is all about creating a “trusted place” and this year is no different, as we continue to evolve to meet the diverse needs of those we serve. Working through the year with our hospital partners, field leaders, and store teams, we’re excited about what lays ahead and are actively laying the foundation for the future.
One of our biggest investments for the future this year was with our people. With the introduction of our new Market Manager role, we were able to recognize our top talent and expand their influence at a local level. This new role is not another layer in the organization but rather a reflection of our commitment to support store teams with hands-on training, communication, and leadership by example. Moving into the new year, our localized approach will extend to
MORE GO MARKET
OPENINGS
ARE ON THE WAY!
products and services to further ensure our stores represent their communities. Additionally, we began piloting our “Go Market” concept, which leverages AI technology to expand our service capabilities to 24-hours per day, seven days a week. In doing this, we have essentially created a retail destination that never closes… regardless of whether or not our store team member is there. As this level of support typically mirrors the hospital itself, it ensures that we can provide services regardless of whether it is twelve noon or twelve midnight. With the same product assortment of gifts, fashion and marketplace, “Go Market” is proving that we can offer around-the-clock services when others need it most.
In closing, this is not really a look backward at the year so much as a look forward. We are excited about the path ahead and as always are thankful for the trust and support of our hospital partners.
Jeff Gloor, Lori’s President
We’re proud to announce the coming opening of two future GO Market by Lori’s, serving two Medical City hospital communities in North Texas. Store #93 in Denton and Store #2 in Plano will soon be equipped with GO Market by Lori’s, our 24/7, AI-powered, checkout-free shopping experience.
In partnership with AiFi Inc., a leader in camera-led spatial intelligence, GO Market uses advanced computer vision technology to create a fast, convenient, and autonomous way to shop. Guests can walk in, grab what they need, and go — no lines, no hassle. Interested in learnig more? Contact Katie Gettis, VP Corporate Development, at kgettis@lorisgifts.com.
The Make Your Mark award is given each month to a deserving Lori’s employee for going above and beyond to take care of Guests, Partners, and co-workers.
Team Members receive recognition in the newsletter and on social media, they receive the personalized Glass Heart Award statue, plus 2 extra PTO days, a local hotel stay, dinner, movie tickets and more.
“Our winners exemplify who we want to be as a company, in their ability to leave lasting impressions on everyone they meet.”
Jeff Gloor, President
Winners are surprised with a visit from Leadership Team members, who personally congratulate them and deliver the good news, the award, and prizes.
The Make Your Mark award is an icon of Lori’s commitment to empowering teams to love and do right by their Guests, Partners and each other.
Join us in congratulating our very deserving 2025 award winners.
Read their stories & see more photos! Scan the QR code to visit our Make Your Mark Award page on our website.
Jen Pippin
11 years service Manager, Store 217 HCA Florida, North Florida Hospital Gainesville, FL
With 11 years of dedication at Lori’s, Jen has consistently exemplified excellence in everything she does. Jen excels at building strong connections with patients and employees, going the extra mile for her guests, hospital, and team.
Lori’s Market Director Tina Felton said, “When I visit Jen’s store, I’m greeted by someone sharing how amazing she is—remembering birthdays, anniversaries, names, and even their kids. Jen has truly created a sense of community at HCA
Florida, and it perfectly aligns with the culture at Lori’s.”
Nominated by her Market Director, Hospital Partner and peers, she is celebrated for always going above and beyond for her guests, her hospital, and her team.
We thank you, Jen, for your outstanding commitment and the lasting impact you’ve made!
Frank Dempsey
3 years service
Manager, Store 646
Dignity Health Yavapai
Regional Medical Center
Prescott Valley, AZ
Frank was nominated by his hospital partner and volunteers, Lori’s supervisor, and his co-workers. Frank is well known for his always pleasant demeanor and lovely personality. Guests say he has a wonderful way of making them feel important.
Guests also say Frank knows his merchandise and is able to make meaningful and helpful suggestions. He is very knowledgeable and attractively organizes his displays. He is faithful and always has a pleasant disposition to serve no matter how slow or how
busy the shop may be. He cheerully engages everyone who approaches the store. Guests say Frank brings the very best products to the store, and makes a point of moving items around to showcase new or discounted items.
Thank you, Frank, for your kindness, professionalism and humility.
Lisa Field
7 years service Manager, Store 397 Northern Light (Eastern Maine Medical Center)
Bangor, ME
Congratulations to our newest Make Your Mark Award recipient, Lisa Field, Store #397 Manager at Northern Light (Eastern Maine) Medical Center in Bangor, Maine.
Lisa is known for her positivity, reliability, and the genuine care she shows to both guests and her team. Her proactive approach keeps the store running smoothly, while her warm leadership style fosters an atmosphere where everyone feels
sincerely valued and appreciated.
Whether she’s ensuring shelves are perfectly stocked, lending a hand during busy moments, or going the extra mile to brighten someone’s day, Lisa embodies the heart of Lori’s Gifts.
Congratulations, Lisa! Your dedication and kindness inspire us all.
THE LORI’ S LOVE
Meet Logan—a brave young boy who visited Lori’s Gifts Store #79 in New York with his parents and nurse. As he looked around, his eyes lit up at the sight of a plush penguin on display. Seeing how much it meant to him, Store Manager Sonia Martinez knew this was a perfect moment to make a difference. Through Lori’s Love, she gifted Logan his new penguin pal, bringing a huge smile to his face. In that moment, joy filled the store, reminding us again of why we do what we do.
enables our generous team members to continue giving. Our gift shops are purposefully equipped to be able to provide help when an important opportunity of need arises.
At Lori’s Gifts, we believe in being a trusted place for joy and support when people need it most. Whether it’s a small act of kindness or a thoughtful gift, our mission is to bring light to life’s toughest moments.
STRATEGIC FUNDRAISING NETS RECORD DONATION IN THE FIGHT AGAINST BREAST CANCER
Every year our strategic BCA campaign raises awareness and funds for the fight against breast cancer. Our shops feature pink displays spotlighting high-quality BCA products guests can purchase to show their support for the cause. Lori’s donates 20% of the sales of all Breast Cancer Awareness products to Susan G. Komen, the Dallas-based charity that directs funds towards breast cancer research, screening, treatment, and education. Staff from our home office and their families also participate in the Susan G. Komen North Texas More Than Pink Walk, an event that brings together communities, survivors, and advocates in the fight against breast cancer. The Walk funds education efforts, continued research, and patient support programs. Thanks to the tremendous efforts of our team members, and the generosity of our guests, partners and donors, our Breast Cancer Awareness contribution for 2024 nearly doubled that of the previous year. Between product sale profit sharing and donations, we raised over $80,000 in the fight against breast cancer. For 2025, Lori’s has set a total of $100,000 for our fundraising goal. 2024
NATIONAL NURSES DAY/ HOSPITAL WEEK SPECIALS
This year, Lori’s celebrated National Nurse’s Day/ Week (May 6-12), and National Hospital Week (May 11-17) with a host of special deals to thank the incredible people who keep our hospitals running. We partnered with hospitals across the US to surprise one lucky employee at each location with a gift of 1,000 REWARDed Points — that’s $65 in rewards to treat themselves to something special in one of our gift shops.
for ellligible stores, we offered scrubs as well for 20% off. Nurses saved on badge reels, decorative figurines and plaques. For long shifts on their feet, compression socks and foot-soothing kits made great gifts for many. Discounted mini massagers for tired muscles were a popular choice, along with sweet treats, healthy snacks and energy drinks. Stores prepared cheerful, thoughtfully curated nurses gift baskets, too.
We kicked off the week-long celebration with top promotions in-store. Staff enjoyed 20% off all hospital logo wear to show their pride, and
2025 YALE NEW HAVEN GOLF FUNDRAISER IS A HIT
Our team was honored to join Yale New Haven Hospital for their annual Looking Forward Virtual Golf Event, benefiting the incredible work being done at Smilow Cancer Hospital.
Last year’s event raised over $53,000 to support Integrative Medicine and Complimentary Services, and this year’s goal was to continue building on that success to further benefit patients, according to Yale New Haven Hospital.
The Looking Forward Program has helped fund a variety of meaningful services, including:
• Amenities carts for patients undergoing treatment
• Postsurgical mastectomy bras
• Massage chairs, relaxation rooms, and refreshment carts for the Smilow Breast Centers
We’re proud to be part of this compassionate community and grateful for the opportunity to contribute to such an impactful cause through this fun and creative virtual fundraiser.
L to R: Tracy S., Area Vice President; Andrew D., Market Director; and Diane F., Store Manager
MEET THE TEAMS T H
Earlier this year, we introduced the Market Director position to provide an additional level of leadership and support across our locations. These leaders work closely with their Market Managers to ensure that each market is fully equipped and prepared to meet the unique needs of our hospital partners. By having Market Directors actively engaged in overseeing operations, providing guidance, and addressing challenges, we are able to offer more consistent, hands-on support across all stores within a market. This ensures that each facility receives the attention and care needed to deliver the best possible service.
Market Directors, NORTH Team
Andrew Dutka Market #500 Northeast
Dan Kuehn Market #550 MidAtlantic
Kari Perez Market #600 Midwest
Krista Shipley Market #650 Central East
Sue Mansour Market #700 Great Lakes
By adding this level of leadership, we have strengthened our store teams and enhanced our overall operations. The collaboration between Market Directors and Market Managers has created a more cohesive, responsive team, ultimately benefiting our hospital partners through improved service, streamlined processes, and stronger relationships. This strategic addition reinforces our commitment to supporting the people and facilities we serve, ensuring that we continue to be a trusted and reliable partner.
Market Directors, SOUTH Team
Tina Felton Market #100 Gulf Coast
Jennifer Dowd Market #150 North Texas
John Martinez Market #200 South Texas
Michelle Anderson Market #250 Carolinas
Rohn La Coria Market #300 West Coast
In 2025, we introduced an exciting new layer of leadership at Lori’s Gifts with the launch of our Market Manager role. These passionate and driven leaders are each responsible for overseeing 5–6 stores within a specific market, providing hands-on, localized support to their teams and ensuring consistency in execution across locations. Working closely with their Market Directors, Market Managers focus on elevating the guest experience, strengthening store operations, and driving meaningful results. This role was created not only to enhance store-level performance, but to create more opportunities for growth and leadership development within our organization. By adding this dedicated level of support, we’ve also been able to deepen our connection to the hospitals we serve. Market Managers allow us to respond more quickly to the unique needs of each partner, stay aligned with hospital expectations, and ensure our stores continue to be a valued resource for both employees and visitors. With Market Directors mentoring and guiding their Market Managers every step of the way, we’re building a leadership structure that prioritizes people, performance, and long-term success.
Market Managers, NORTH Team
Denver, CO
NJ, New York
PA
MA
York, NY
Jen Chyr Market #302
Shirley Ortiz Market #501 Newark,
CeCe Santiago Market #601 Chicago, IL
John Naney Market #602 Kansas City, MO
Ebony Charles Market #551 New
Trish Westerman Market #552 Philadelphia,
Kantrice Hayes Market #652 Atlanta,
Lori Hammond Market #502 Boston,
Ty
Market #101 Gainesville, FL
Groves Market #201 Houston, TX
Market Managers, SOUTH Team
Robertson Market #102 New Orleans, LA
Hambright Market #202 Houston, TX
Burrows Market #151 Lubbock, TX Midland-Odessa, TX
Leonard Market #251 Charleston, NC Savannah, GA
Market
San Antonio, TX
California
Market #701
Columbus, OH
Market
Pittsburgh, PA
Market
Phoenix, AZ
Lisa Ramirez
#301
Nanette Aguilar
#152
Chiquita
Gadbois
Yvonne
Sandra
Samantha
Rene Lafferty
Mary Orsulak
#702
Natalie Gonzales Market #300
Carol
SEE FULL STORIES WITH SHOP PHOTOS AT LORISGIFTS.COM! CLICK ON ‘RIBBON CUTTINGS’ UNDER THE NEWS TAB.
CELEBRATING OUR NEW STORES ON
Lori’s grand opening of Store #669 at Ascension Alexian Brothers Medical Center in Elk Grove Village, IL, took place on January 7, 2025. President Dan Doherty said, “We are delighted to reopen our gift shop in partnership with Lori’s Gifts. This shop will be a valuable resource or our patients, their families, our associates, and physicians alike.”
Cleveland Clinic Mercy Hospital Canton, OH
Lori’s celebrated the grand opening of Store #677 at Cleveland Clinic Mercy Hospital in Canton, Ohio with a ribbon-cutting ceremony on February 4, 2025. Senior VP and CFO David Steweart said, “We are thrilled to welcome Lori’s Gifts. Your reputation for providing excellent service to patients, families, and caregivers is well known. We appreciate your dedication in offering this valuable resource to our families.” Mercy Hospital has 620 members on its Medical Staff and employs 2,800 caregivers.
Ascension Alexian Brothers Medical Center Elk Grove Village, IL
Lori’s celebrated the grand opening of Store #678 at The Woman’s Hospital of Texas in Houston with a special ribbon-cutting ceremony on February 14, 2025—Valentine’s Day. Hannah Gelbs-Gadd, Chief Operating Officer at The Woman’s Hospital of Texas, shared her enthusiasm, saying, “Welcome back, Lori’s! We are thrilled to have you as part of The Woman’s Hospital of Texas family once again. Your presence brings so much joy to everyone, and we couldn’t be happier to see you back!”
THE BLOCK: 2025 GRAND OPENINGS
The Woman’s Hospital of Texas Houston, TX
Lori’s celebrated the grand opening of its new location, Store #679, at Dignity Northridge Hospital Medical Center in Northridge, California, with a ribboncutting ceremony on March 25, 2025. Lori’s Market Director Rohn LaCoria said “The hospital has been incredibly welcoming. It’s been wonderful to see the excitement from staff about the new products in the store. I’m truly honored to work alongside the Northridge Hospital team—they’ve been outstanding partners and are a true reflection of what it means to put care back into the healthcare system.”
A YEAR OF EXPANSION FOR LORI’S:
University of Texas Health Science Center San Antonio, TX
Lori’s celebrated the grand opening of Store #476 at New York Presbyterian (Queens) in Flushing, New York on August 5, 2025. NYPQ is the top-rated hospital in the borough and offers: a comprehensive heart care program; a level 1 Trauma Center; the only neurological ICU in Queens; exceptional cancer care at the Weill Cornell Medicine Meyer Cancer Center; and expert pediatric care from the Children’s Hospital of New York at New YorkPresbyterian Queens.
Lori’s celebrated the grand opening of Store #685 at University of Texas Health Science Center in San Antonio, Texas on Thursday, April 10, 2025. The Multispecialty/Research facility is the first and only of its kind in the region, and is a patient and familycentered hospital where world-class care and comfort come first. The only UT hospital in the region is ushering in a new era of hope and healing through advanced procedures and precision cancer therapies grounded in innovative research.
New York Presbyterian Hospital in Queens Flushing, NY
MORE 2025 GRAND OPENINGS
Texas Children’s Hospital Pavilion for Women Houston, TX
Lori’s celebrated the grand opening of Store #688 at HCA Midwest Health’s Research Medical Center in Kansas City, Missouri on June 4, 2025. CEO Kirk McCarty said “Many people don’t realize how important a hospital gift shop is. We are very excited Lori’s Gifts is here. They are fantastic partners, and we look forward to a bright future together.”
Research Medical Center, a 590-bed hospital in Kansas City, Missouri, is one of the region’s leading acutecare facilities.
Lori’s celebrated the grand opening of Store #687, Bella Luna, at Texas Children’s Hospital Pavilion for Women in Houston, Texas, on May 27, 2025. The shop is located on the 3rd floor of the Pavilion for Women, Legacy Tower at Texas Children’s Hospital. Lori’s Market Director John Martinez said, “From day one, the team at Texas Children’s has shown us nothing but warmth and support. It’s been amazing to watch the staff’s reactions as they explore the new store and discover items that bring a little joy to their busy days.”
HCA
Pavilion for Women
2 NEW STORE S O F F E R R E C H A R G e d BY LORI ’S
We’re thrilled to announce two new California locations featuring RECHARGed by Lori’s, where guests can enjoy handcrafted Starbucks® beverages made fresh right inside the hospital! Whether it’s a quick boost of energy for employees during busy shifts, a comforting drink for visitors, or a moment of relief for patients, we’re here to make the day a little brighter.
In August, we opened at Parkview Community Hospital Medical Center in Riverside, California. This location also features a Lori’s gift shop in the same space, so everyone can enjoy the best of both worlds—great coffee and great gifts—without leaving the hospital. In September, a new store at Southwest Healthcare Corona Regional Medical Center opened in Corona, California. This location offers our complete gift shop experience, as well as RECHARGed by Lori’s. We’re incredibly grateful to Southwest Healthcare and Parkview Community Hospital for the opportunity to expand our partnerships and bring something special to their communities.
Partners say RECHARGed has been highly effective in boosting hospital morale and revenue. Parkview Community Hospital Coordinator Michelle Reeves said, “Having delicious coffee available for staff and visitors provides a level of comfort and healing—just what the doctor ordered!” Contact your local Lori’s representative for more details today.
LORI’S PARTNERSHIP WITH KAISER PERMANENTE
EXPANDS
WITH 7 NEW CALIFORNIA LOCATIONS
As partners of Kaiser Permanente for over 11 years with Baldwin Park Medical Center and South Bay Medical Center, we’re excited and grateful to expand our partnership with an additional 7 locations in the Southern California market. Loris’ VP of Corporate Development Chris Gourdal further explains:
Kaiser Permanente has done an amazing job operating these locations throughout the years and we now have the privilege of continuing that amazing experience and adding Lori’s love to it. Lori’s has a strong presence in Southern California, including multiple levels of leadership, to ensure we are driving an amazing experience. Additionally, by having expanded product assortments, expanded store hours, adding services to reduce hospital re-admissions and driving overall guest satisfaction, we are confident in the strong experience that will be delivered. We truly appreciate the Kaiser Permanente local and network teams for entrusting Lori’s with this expanded partnership, and we and look forward to taking amazing care of the hospital’s staff, patients, and visitors.
Chris Gourdal, VP of Corporate Development
REWARDed BY LORI’S APP: OPTIMIZED WITH
KEY NEW FEATURES
FASTER & EASIER
PERSONALIZED TO YOU
BETTER DISPLAYS
SHOP DIRECTLY IN THE APP!
IMPROVED PATIENT AND EMPLOYEE EXPERIENCE
KEEP DOING WHAT YOU NEED TO WHILE YOUR ORDER IS PREPARED FOR PICKUP, OR DELIVERED STRAIGHT TO YOU!
REWARDed by Lori’s, our exclusive rewards app, is now stronger than ever! In 2025, we implemented several key enhancements inspired by feedback from our most important audience, our users. These updates were designed with the fast-paced hospital environment in mind, creating a more convenient and responsive experience for guests, hospital staff, and patients alike.
We started by streamlining the way guests interact with the REWARDed by Lori’s app. Notifications are now more personalized and timelier, ensuring users never miss a sale, coupon, or special announcement. We’ve also upgraded the way important information—like active rewards, exclusive offers, and app-only discounts—is displayed, making it easier than ever to view, use, and enjoy. by
One of the most exciting additions is the ability to shop directly through the app, with flexible options for either in-store pickup or delivery within the hospital. Whether you’re a busy employee needing your go-to snacks ready at the counter, or a patient hoping for a comforting gift delivered straight to your room, REWARDed now makes it possible—with delivery available in 30 minutes or less.
All of our new enhancements to the REWARDed by Lori’s app serve to improve the guest experience while furthuring our commitment to being a trusted resource for comfort, convenience, and connection in hospital communities across the country.
LORI’S LEADERSHIP CONFERENCE & VENDOR
A YEAR OF EXPANSION FOR LORI’S:
EXPO 2025
Lori’s welcomed our Market Directors, Market Managers, and Area VPs to Dallas August 26-28 for the 2025 Field Leadership Conference & Vendor Expo. The annual gathering sets the tone and foundation as we enter the 4th quarter and move “Into the Future” (this year’s theme). It’s a time to align on priorities, share successes and best practices, and prepare for the opportunities ahead.
The conference provides leaders with the tools, insights, and strategies to strengthen our store teams and enable them to better support their teams and our hospital Partners—helping us continue making a meaningful impact in the communities we serve.
Lori’s Merchandise Team partnered with over 40 of our valued Vendor Partners to create an unforgettable event. From highlighting the latest products and trends to strengthening relationships, this gathering was all about collaboration, innovation, and preparing our stores for continued success. During the conference, coveted annual awards (selected by vote
University of Texas Health Science Center San Antonio, TX
and by our Lori’s Leadership team) were given to a handful of standout vendors as well as exemplary Lori’s team members.
Together, we’re ensuring every Lori’s Gifts location is filled with thoughtful offerings that inspire and bring comfort to patients, visitors, and hospital staff daily.
Thank you to our Vendor Partners and Team Members who made the event a success. We are so excited for what lies ahead as we move forward together . . . Into the Future!
Your valuable feedback will help us continue to find innovative ways to serve our hospital guests, employees and administrators with the very best of care and compassion. Please take a moment to complete the survey by scanning the QR code below. Thank you so much! Your Feedback Matters to Us! Scan the QR Code to Take a Quick Survey!
