Spring 2024 From the Heart Newsletter

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After many months of hard work and dedication from our team at Lori’s, we are pleased to announce the launch of our updated website!

Our passion is delivering comfort, inspiration, and community connection to everyone who enters our doors. Our new website was designed to be another inviting doorway that welcomes visitors, reflects our values, and enables everyone to find just what they need. We’ve created a responsive, user-centric site that is visually appealing, as well as easy to navigate on all devices. The site has lots of new features.

A Featured News page allows us to share happenings at Lori’s (and within the hospitals we support) more regularly, and in real time

The Make Your Mark Award section with award presentation videos

Updated Forms to allow potential vendors an easier way to tell us about their products

Updated development materials and a new company White Paper

Modern/fresh home screen with easier access to get you to what you are looking for

New email: hello@lorisgifts.com

A Leadership page with photos and bios of our executive staff

A Locations page with an interactive map

A Careers page inviting candidates to apply

SPRING 2024 : A BRI E F M E SSAGE FROM OUR PRESIDENT

Welcome to the Spring issue of our new quarterly newsletter. Every 3 months, we’ll share stories of how we are fulfilling Lori’s mission of providing comfort and joy (when needed most) through our people, products and services. In this issue, we’re thrilled to announce the launch of our new website, which is sure to be a highly effective tool for communicating with Partners, Hospital staff, Guests, and Vendors about all we have to offer.

One of the sections I am most proud of is the “Make Your Mark” News tab. Once a month, we nationally recognize a store team member who exudes our Mission to provide joy and support. These inspiring stories showcase how our team members make an impact on those they serve everyday. It is my honor to bring you our message of Comfort, Inspiration, and Community.

Jeff Gloor, Lori’s President

FIELD LEADERSHIP: MEET CECE SANTIAGO

W hatI truly love about Lori’s is being able to brighten up someone’s day when needed most. or hearing that we are someone’s ‘breath of fresh air.’

CeCe Santiago first served with Lori’s Gifts as a Sales Associate in 2017. In her seven years with the company, she said she has had the opportunity to learn and grow each year. CeCe was promoted to Store Manager in 2019 and recently promoted to District Manager in April 2023. She is grateful for the opportunities she has been given and said she wouldn’t have been able to thrive so well her position if she didn’t strongly believe in Lori’s Vision.

CeCe says, “I’m very grateful for my team leaders as well as my team. Together we strive to continue to be a trusted place for joy and support when people need it most.” She continued, saying, “I also love how our Team makes the Lori’s experience such a welcoming, exciting, and personal experience. I am truly grateful to be part of Lori’s Gifts.”

The Make Your Mark award is given each month to a deserving Lori’s employee for going above and beyond to take care of Guests. Team Members receive recognition in the newsletter and on social media, they receive the personalized Glass Heart Award statue, plus 2 extra PTO days, a local hotel stay, dinner, movie tickets and more. Winners were surprised with a visit from Leadership Team members,

“Our winners exemplify who we want to be as a company, in their ability to leave lasting impressions on everyone they meet.”

Jeff Gloor, President

who came to congratulate them and deliver the award and prizes.

The Make Your Mark award is an icon of Lori’s commitment to empowering teams to love and do right by their Guests, Partners and each other. Join us in congratulating our very deserving winners of the prestigious award. Here are their stories:

JANUARY MARCH

Liz Kanter, 9 Years Store 434 Asst. Manager Mercy West Hospital Cincinnati, Ohio

Liz Kanter was recognized for her energetic, warm personality and impeccable sales skills: “Liz goes out of her way to make you feel special and to get to know you personally... Hospital employees seek her out. She helps guests pick the perfect item. “She is well loved by the employees in this hospital and helps our customers every way she can.”

FEBRUARY

Jim Gray, 1 1/2 Years Store 15 Manager Medical City Ft. Worth Ft. Worth, Texas

Jim Gray has celebrity status at Medical Center Ft. Worth. When he is gone for just a few minutes, hospital staff and guests ask where he is, if he’s alright, and when he’ll be back. “A customer came in to introduce Jim to her husband, who was being discharged. Jim was such a comfort to the man’s wife during his stay, he couldn’t thank him enough.”

Yvonne Leonard, 14 Years Store 454 Manager Grand Strand Medical Center Myrtle Beach, S. Carolina

Yvonne Leonard received numerous accolades for her strong leadership and compassion. “She is a team player and travels through out the SC market sharing her knowledge, merchandising expertise and mentoring new hires and newly promoted team members. Yvonne truly loves her job and all the hospital employees of the Grand Strand Medical Center.”

NATIONAL NURSES DAY/WEEK PREPARATIONS

National Nurse’s Week begins each year on May 6, National Nurse’s Day, and ends on May 12, Florence Nightingale’s birthday. Nurses are at the very heart of every medical setting, working tirelessly to comfort, care, and save lives. This week is the perfect opportunity to give back to those who give so much. We prepare months in advance by finding the perfect nurse-specific gifts at great prices, and decorating our stores. We’ve also teamed up with all of our Partners, who will each select a deserving nurse to receive 1000 Lori’s REWARDed points (a $65 value)!

Honor your favorite nurses with gifts designed just for them, like fun badge reels, decorative figurines and plaques. Long shifts on their feet? Compression socks and foot-soothing kits make great gifts. Energize tired muscles with a mini massager, and give a boost with sweet treats, healthy snacks and their favorite water, soda and energy drinks. In a hurry? Grab a thoughtfully curated gift basket on the go!

NATIONAL VOLUNTEER WEEK SPOTLIGHT

Lori’s volunteers work tirelessly to comfort and assist guests, and are an integral part of our mission. For National Volunteer Week (April 21-27), we recognized and thanked them on our social media. Pictured at right is outstanding UPMC East volunteer, Cathy Beauchesne. who brings an infectious enthusiasm and heart of compassion to her work. She is here to make a meaningful impact on the lives of patients, visitors, and staff alike. With her radiant smile and genuine warmth, Cathy creates an inviting atmosphere that instantly puts people at ease.

Pictured left are two amazing volunteers who lend their time and hearts our store located at UPMC Hamot in Erie, PA!

When asked why she values volunteers in her store, Amy, our Store Manager, shared, “They help check in, price, and stock new merchandise, deliver gifts to patients and hospital employees, clean, help with events, and assist our customers with friendliness. They are all wonderful in their own ways!”

‘RECHARGed by Lori’s’ Kiosk

Lori’s proudly announces the opening of our newest kiosk location: RECHARGed by Lori’s. Located within the prestigious John Peter Smith Hospital in Ft. Worth, Texas, our brandnew coffee shop is now open and ready to serve you! Open 6:30 a.m. to 10 p.m. daily, everyone’s favorite Starbucks drinks are skillfully crafted by our talented team members, right inside one of the top hospitals in the country. Come on over and let us recharge your day!

Grand Opening Set for Store 659 in Austin, TX

On Tuesday, May 7, Lori’s opened a new retail location at Texas Children’s Hospital in North Austin, which opened its doors in February 2024. The facility is a state-of-the-art, top-tier hospital for children and women led by the finest pediatric and women’s specialists in the nation. Lori’s is incredibly proud to serve the North Austin campus, which will be our first retail location in our partnership with the Texas Children’s Hospital system.

John Peter Smith Hospital - Ft. Worth, TX

April 12, 2024

Texas Children’s Hospital N. Austin

UMC Health System Hospital - Lubbock, TX

THE BLOCK: 2024 GRAND OPENINGS

April 2024

Newly Remodeled in Lubbock

We’re thrilled to announce the “reopening” of our retail location at UMC Health System Hospital in Lubbock, Texas. During hospital renovations, the gift shop was relocated to a smaller area for several months, but is now opening again in its new, larger home on the hospital’s main floor. Moving back to our original-but-updated location offers visitors a fresh new shopping experience with easier access, more light, and lots more room for socializing and browsing a larger inventory.

8400 Belleview Dr. Suite 255

Plano, TX 75024

LORI’ S TAKES PART IN PREMIER H

Lori’s Corporate Development team attended the prestigious Beryl Institute’s ELEVATE PX 2024 Conference in Denver, Colorado from April 3 rd-5th. The annual gathering of medical professionals from around the globe centers around revolutionizing the human experience in healthcare.

Our team shared the myriad ways Lori’s hospital retail locations meet our vision to be a trusted place for joy and support when people need it most. They provided informative materials that detail our vision and strategy, including Lori’s new White Paper.

Corporate Development VP, Katie Gettis said, “I was excited to see familiar faces across our existing Hospital Partners while meeting new prospective Clients. As the nation’s leading hospital retailer, it was impactful to share our vision and strategy with influential representatives of various Hospital Networks.”

Corporate Development VP, Chris Gourdal said, “We met hospital leaders who appreciated learning how the gift shop has such a strong impact on hospital staff, patients, and visitors... It was fantastic running into Partners and hearing stories of how they love Lori’s, and sharing those stories with others.”