KLM E&M Interns Created by
Onboarding Guideline For
CONTENTS
Onboarding New KLM E&M Interns
Collect the KLM ID card/Gray Schiphol pass
Set-up KLM e-mail/Tech-Cafe
Communication culture within the KLM E&M
MY KLM Dashboard
Travel expenses/compensations
Transportation within Schiphol Area
Access to buildings
Office Culture
KLM Brand Manual
Good to know
CollecttheKLMIDcard + GraySchipholpass
What is a KLM ID card?: A blue Pass/ID grants you access to KLM terrain and proves your employment at KLM.
What is a gray Schiphol pass?: Grants you access to the ‘Technisch Areaal’ (Technical Area), like the Schiphol-Oost terrain
Check your personal e-mail for pick-up dates for your KLM ID and gray Schiphol pass
Pick up your KLM ID card at building 102, ground floor, Stationsplein 102, 1117 CJ Schiphol-Oost. Building is open on Monday, Tuesday and Thursday from 08:30 - 15:30
Pick up the gray Schiphol pass at the Schiphol Badge Center, Evert van de Beekstraat 202, 1118 CP Schiphol
Always have a valid passport with you when picking up your cards, no drivers license!
It is very important to pick up BOTH passes as they have different functionalities, but, in any case, they confirm your employment at KLM.
You can only collect it four work days before your starting contract day
Set-up KLM e-mail/Tech-Cafe
You can only enter your account if you have picked up your KLM ID card, then your account can be set-up
Go to Hangar 14 and follow the sign leading to the Tech-Cafe
On the 4th of September, there will be some extra IT support in Building 411 to set-up your account/e-mail, so it won’t get too busy at the Tech-Cafe
Communication culture within KLM
E&M
Microsoft teams: Is the MRO Labs' main platform of communication. Chat and have meetings with your supervisor and colleagues, find General and shared documents as well as project and private groups.
KLM E-mail address, Use email for more formal subjects/communication
In-person meetings and communication at your respective Office environment
What's App groups are not compulsory but are encouraged to keep up with events within your department and other information
When you send an invite for a meeting or when you receive one, please make sure to respond to the invite: by accepting declining or leave a message in any other case
MY KLM Dashboard
Where you can find the Dashboard: https://my.klm.com/home
You can find the KLM (E&M) organization chart/organogram
You can see when your next payment is Link to MyRoster: MyRoster (klm.com) Information about the hangars, etc...
Travel expenses/compensations
MyRoster is the place where you can fill in your working days at the office or at home
Link to MyRoster: https://myroster.klm.com/my-roster
If you are an EU-student, you are entitled to free transportation unless proof of rejection from DUO
Non-EU Students: ARE entitled to compensation once proof of rejection can be provided from DUO and uploaded on MyRoster
When MyRoster is not working, don't hesitate to get in touch with them via this email: arbeidstijdmanagement@klm.com
Transportation
Schipol Area Download the TRANZER App Log in with your KLM details As a KLM employee, you are entitled to free transportation within Schiphol area ONLY Check-in/out during Bus rides within Schiphol Area ALTERNATIVE OPTION: JAS! Follow the link and couple abonnement with your personal OV-Chipkaart https://myklm.klm.com/nl/web/humanresources/openbaar-vervoer-op-schiphol
within
Office Culture
Always book your meeting room!
In your email agenda, please check the availability of room and person, select the time and date, and you can search for a meeting room or location to have your meeting
Dress Code: Business Casual
You can wear whatever makes you comfortable, but please ensure it is officefriendly.
Ask for a day off/sick day (How to communicate that)
Discuss days off with your supervisor, and you don’t have to put in any portal or system since you are an intern
In case of any sickness, let your supervisor know as soon as possible and discuss the implications that it will have on your work.
Check with your respective departments and supervisors for any handover documents, team links, etc., to look at!
Access to buildings
Always wear your KLM ID card and you Gray card
Your KLM ID card gives you access to the KLM buildings while the Gray Pass grants you access to Schiphol Oost
In Hangars, beware of green paths for safety reasons, don’t get off the green paths unless you are wearing safety shoes!
In offices, movement is not restricted
Feel free to explore other departments, but make sure to register with the respective persons in charge, especially in OPERATIONAL/ PRODUCTIONAL ENVIRONMENTS
KLM Brand Manual
AFI-KLM BRIX: Useful for General KLM Images https://brix.klm.com/login/ Useful for AFI-KLM
related images
Register an account with your KLM details
Under ‘guidelines’, you can find all the necessary information. Brand manuals, social media guidelines, tone-of-voice, etc. Everything in terms of communication and visuals KLM has to offer
Under Assets, useful images can be found including various logos and more
E&M
AFI KLM
Brix
Social Media Behaviour
Please do not film the environments without permission especially in OPERATIONAL/ PRODUCTIONAL ENVIRONMENTS
Please read more about the social media policies before posting anything https://myklm.klm.com/documents/98874/468701/V11+Social+Media+Guidel ines+NL+-+maart+2021.pdf/c704262a-616d-d475-69e0-283990ede3fd? version=1.0
Good to Know
Canteen: The location of the Canteen is dependent on the building
In Hangar 14, the third floor
In Engine Services (ES), First Floor
Also note that Snack machines in each building (411, Third Floor)
Stay Updated with our web app, to know more about innovation, sustainability, upcoming event and watch the safety video, you can find all the info in this link :
https://klm-em-internship-market.netlify.app/
KLM uses ping id as a security authenticator. Make sure you have your phone with you always
Free registration for MRO Europe before 15th of September
https://mroeurope.aviationweek.com/en/register/tradeshow-registration.html
Alcohol and Smoking within premises (Schiphol Oost) is strictly forbidden