Onboarding Guideline For KLM E&M Students

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KLM E&M Interns Created by
Onboarding Guideline For

CONTENTS

Onboarding New KLM E&M Interns

Collect the KLM ID card/Gray Schiphol pass

Set-up KLM e-mail/Tech-Cafe

Communication culture within the KLM E&M

MY KLM Dashboard

Travel expenses/compensations

Transportation within Schiphol Area

Access to buildings

Office Culture

KLM Brand Manual

Good to know

CollecttheKLMIDcard + GraySchipholpass

What is a KLM ID card?: A blue Pass/ID grants you access to KLM terrain and proves your employment at KLM.

What is a gray Schiphol pass?: Grants you access to the ‘Technisch Areaal’ (Technical Area), like the Schiphol-Oost terrain

Check your personal e-mail for pick-up dates for your KLM ID and gray Schiphol pass

Pick up your KLM ID card at building 102, ground floor, Stationsplein 102, 1117 CJ Schiphol-Oost. Building is open on Monday, Tuesday and Thursday from 08:30 - 15:30

Pick up the gray Schiphol pass at the Schiphol Badge Center, Evert van de Beekstraat 202, 1118 CP Schiphol

Always have a valid passport with you when picking up your cards, no drivers license!

It is very important to pick up BOTH passes as they have different functionalities, but, in any case, they confirm your employment at KLM.

You can only collect it four work days before your starting contract day

Set-up KLM e-mail/Tech-Cafe

You can only enter your account if you have picked up your KLM ID card, then your account can be set-up

Go to Hangar 14 and follow the sign leading to the Tech-Cafe

On the 4th of September, there will be some extra IT support in Building 411 to set-up your account/e-mail, so it won’t get too busy at the Tech-Cafe

Communication culture within KLM

E&M

Microsoft teams: Is the MRO Labs' main platform of communication. Chat and have meetings with your supervisor and colleagues, find General and shared documents as well as project and private groups.

KLM E-mail address, Use email for more formal subjects/communication

In-person meetings and communication at your respective Office environment

What's App groups are not compulsory but are encouraged to keep up with events within your department and other information

When you send an invite for a meeting or when you receive one, please make sure to respond to the invite: by accepting declining or leave a message in any other case

MY KLM Dashboard

Where you can find the Dashboard: https://my.klm.com/home

You can find the KLM (E&M) organization chart/organogram

You can see when your next payment is Link to MyRoster: MyRoster (klm.com) Information about the hangars, etc...

Travel expenses/compensations

MyRoster is the place where you can fill in your working days at the office or at home

Link to MyRoster: https://myroster.klm.com/my-roster

If you are an EU-student, you are entitled to free transportation unless proof of rejection from DUO

Non-EU Students: ARE entitled to compensation once proof of rejection can be provided from DUO and uploaded on MyRoster

When MyRoster is not working, don't hesitate to get in touch with them via this email: arbeidstijdmanagement@klm.com

Transportation
Schipol Area Download the TRANZER App Log in with your KLM details As a KLM employee, you are entitled to free transportation within Schiphol area ONLY Check-in/out during Bus rides within Schiphol Area ALTERNATIVE OPTION: JAS! Follow the link and couple abonnement with your personal OV-Chipkaart https://myklm.klm.com/nl/web/humanresources/openbaar-vervoer-op-schiphol
within

Office Culture

Always book your meeting room!

In your email agenda, please check the availability of room and person, select the time and date, and you can search for a meeting room or location to have your meeting

Dress Code: Business Casual

You can wear whatever makes you comfortable, but please ensure it is officefriendly.

Ask for a day off/sick day (How to communicate that)

Discuss days off with your supervisor, and you don’t have to put in any portal or system since you are an intern

In case of any sickness, let your supervisor know as soon as possible and discuss the implications that it will have on your work.

Check with your respective departments and supervisors for any handover documents, team links, etc., to look at!

Access to buildings

Always wear your KLM ID card and you Gray card

Your KLM ID card gives you access to the KLM buildings while the Gray Pass grants you access to Schiphol Oost

In Hangars, beware of green paths for safety reasons, don’t get off the green paths unless you are wearing safety shoes!

In offices, movement is not restricted

Feel free to explore other departments, but make sure to register with the respective persons in charge, especially in OPERATIONAL/ PRODUCTIONAL ENVIRONMENTS

KLM Brand Manual

AFI-KLM BRIX: Useful for General KLM Images https://brix.klm.com/login/ Useful for AFI-KLM

related images

Register an account with your KLM details

Under ‘guidelines’, you can find all the necessary information. Brand manuals, social media guidelines, tone-of-voice, etc. Everything in terms of communication and visuals KLM has to offer

Under Assets, useful images can be found including various logos and more

E&M
AFI KLM
Brix

Social Media Behaviour

Please do not film the environments without permission especially in OPERATIONAL/ PRODUCTIONAL ENVIRONMENTS

Please read more about the social media policies before posting anything https://myklm.klm.com/documents/98874/468701/V11+Social+Media+Guidel ines+NL+-+maart+2021.pdf/c704262a-616d-d475-69e0-283990ede3fd? version=1.0

Good to Know

Canteen: The location of the Canteen is dependent on the building

In Hangar 14, the third floor

In Engine Services (ES), First Floor

Also note that Snack machines in each building (411, Third Floor)

Stay Updated with our web app, to know more about innovation, sustainability, upcoming event and watch the safety video, you can find all the info in this link :

https://klm-em-internship-market.netlify.app/

KLM uses ping id as a security authenticator. Make sure you have your phone with you always

Free registration for MRO Europe before 15th of September

https://mroeurope.aviationweek.com/en/register/tradeshow-registration.html

Alcohol and Smoking within premises (Schiphol Oost) is strictly forbidden

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