The VIC Strata Magazine | July 2024

The VIC

STRATA MAGAZINE JULY 2024

Should committee members be compensated for their valuable contributions?

Page 10 | Moray & Agnew Lawyers

If there’s a leak from upstairs, does the owners corporation get involved?

Page 14 | Tisher Liner FC Law

The same members are on the committee year after year.

How do we break this cycle?

Page 30 | The Strata Shepherd

About Us LookUpStrata is Australia’s Top Property Blog Dedicated to Strata Living. The site has been providing reliable strata information to lot owners, strata managers and other strata professionals since 2013.

As well as publishing legislative articles to keep their audience up to date with changes to strata, this family owned business is known for their national Q&A service that provides useful responses to lot owners and members of the strata industry. They have created a national network of leading strata specialists across Australia who assist with 100s of the LookUpStrata audiences’ queries every month.

Strata information is distributed freely to their dedicated audience of readers via regular Webinars, Magazines and Newsletters. The LookUpStrata audience also has free access to The LookUpStrata Directory, showcasing 100s of strata service professionals from across Australia. To take a look at the LookUpStrata Directory, flip to the end of this magazine.

Meet the team

Nikki began building LookUpStrata back in 2012 and officially launched the company early 2013.

With a background in Information Management, LookUpStrata has helped Nikki realise her mission of providing detailed, practical, and easy to understand strata information to all Australians.

Nikki shares her time between three companies, including Tower Body Corporate, a body corporate company in SEQ. Nikki is also known for presenting regular strata webinars, where LookUpStrata hosts a strata expert to cover a specific topic and respond to audience questions.

Nikki Jovicic Owner / Director

Liza came on board in early 2020 to bring structure to LookUpStrata. She has a passion for processes, growth and education. This quickly resulted in the creation of The Strata Magazine released monthly in New South Wales and Queensland, and bi-monthly in Western Australia and Victoria. As of 2021, LookUpStrata now produce 33 state based online magazines a year.

Among other daily tasks, Liza is involved in scheduling and liaising with upcoming webinar presenters, sourcing responses to audience questions and assisting strata service professionals who are interested in growing their business.

Liza Jovicic Sales and Content Manager

Learn more here → https://www.lookupstrata.com.au/about-us/ You can contact us here → administration@lookupstrata.com.au Disclaimer: The information contained in this magazine, including the response to submitted questions, is not legal advice and should not be relied upon as legal advice. You should seek independent advice before acting on the information contained in this magazine. www.lookupstrata.com.au The information in this magazine is based on the legislation at the time of publishing.

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Contents 4 Planning Major Works – What gets you the best return?

20 Can I force the owners corporation to fix the heat issue in my apartment?

Alex Smale, Melbourne Owners Corporation Services

Lannock Strata Finance

6 Is the owner responsible for the damage if an unauthorised e-bike causes a fire?

Sean Callan, Sedgwick

8 Is the Multiplier just based on the management fees?

Strata Business Brokers

10 Should committee members be compensated for their valuable contributions?

Fabienne Loncar, Moray & Agnew Lawyers

12 Can we claim partial lost rent from the strata insurance?

Tyrone Shandiman, Strata Insurance Solutions

14 If there’s a leak from upstairs, does the owners corporation get involved?

22 Can owners block access to the common property?

Joel Chamberlain, Horizon Strata Management Group

24 Strata managers, proxies and conflicts of interest Callum Wilson, The Strata Shepherd

26 Should we use a quantity surveyor or certified practising valuer for our insurance valuation?

Rawand Kaka, MBCM Strata Specialists

28 Investigations into building wide issues like leaks from flexi hoses Phillip Leaman, Tisher Liner FC Law

30 The same members are on the committee year after year. How do we break this cycle?

Callum Wilson, The Strata Shepherd

Phillip Leaman, Tisher Liner FC Law

16 How do we reactivate our inactive owners corporation?

32 Benefits of your Strata Manager being an SCA Member Strata Community Association (VIC)

Alex Smale, Melbourne Owners Corporation Services

18 Can the owners corporation prevent owners from making a claim?

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The VIC LookUpStrata Directory

Tyrone Shandiman, Strata Insurance Solutions

Thanks to our sponsors

Planning Major Works What gets you the best return?

Paul Morton, subject expert and founder of Australia’s leading strata lender, Lannock Strata Finance, shares some insights into how to approach your decision-making for major works projects.

These are just some of the questions to ask when considering major works. But before we consider your major works, let’s look at a range of reasons you might need to invest in common property works:

How do you decide which major works project is most appropriate? What are the available sources of funds, and how do you make the best choice? Is the cheapest quote the best quote? How does tax affect your decisions?

• Reducing legal liability from accidents

• Legal duty to “repair and maintain” • Risk to maintaining insurance cover if property is not maintained • Occupational Health and Safety considerations

And reasons you may want to invest in works: • Return on Investment (ROI) – Increased asset value or increased occupancy rates • Personal satisfaction (e.g. is this a place I want to live in)

Value in Major Works Projects – Price, Quality and Time We all know the idea of the Project Management Triangle, where achieving equilibrium between speed, cost and quality is impossible. But strata is more complex because everyone will have a different idea of what “value” is. What is important to you? Is it functionality?

Is it aesthetics? It is important to consider that you may not just wish to replace something that needs replacing, but to also improve it and to improve the return on your overall investment.

All of this sits alongside the core decision-making matrix for price, quality and time. What if some Body Corporate members value price, others value time and the rest value quality? If not everyone agrees with the decisionmaking priorities, then you may find the Body Corporate is not aligned on what they value. Getting agreement is extremely hard, so in our experience, it is important to work out the agreed objectives at the very beginning.

In the Body Corporate, it’s important to have a shared understanding of how you’re looking at ROI. Are you all considering it in post-tax dollars? Or are some Body Corporate members looking at ROI in pre-tax dollars?

Taxes can make a big difference to net returns. To avoid misunderstandings and to ensure everyone’s on the same page about the project’s value, it’s best to calculate ROI in post-tax dollars. This way, you’re all comparing apples to apples.

Fast, Good, Cheap Increasingly we see first-hand the problems caused by the pursuit of “any product at the cheapest price”, particularly with the cladding and defects problems across the country. In some cases, different Governments have stepped in to assist, but it all comes back onto the owner.

You get what you pay for in terms of price, quality and time. Almost everyone focuses on price – and why not! But you don’t want cheap and nasty (truth is, you can’t actually afford that in the long run), you need to think about value for money. This is where Lannock’s experience becomes useful. It is not just about cost and expense.

I think we need to replace the words “expense” or “cost” with the word “investment”. Whether you are fixing some pavers, replacing your cladding, or putting a penthouse on top, restoring value lost or creating value, you are investing in your property. This helps you to start seeing the opportunity of a return on your investment.

What else do you need to consider in terms of getting the best value? Should you manage the project yourself/ yourselves? Now, this is a tricky part of the decisionmaking, which has huge potential or unexpected implications – often in cost, time and quality.

Potential project managers are Body Corporate members, members with special interests, your strata manager or a third-party project manager. The challenges of selfmanagement include accountability, resource allocation, legal liability, skill requirements and role clarity.

We often see a lack of good project management which can mean more problems. Understandably, the Body Corporate often feel they can save money, depending on the situation and the Body Corporate, but what if something goes wrong? There is also a legal liability to be considered. And the human impact of stress should not be underestimated, particularly for owners living “on-site” in the property.

Whatever you do, we recommend you don’t delay your decision when it comes to major works, as delays add significantly to the cost.

Financial Solutions for Major Works Lannock Strata Finance provides flexible funding solutions to alleviate the financial burden on strata communities. These options allow for works to be carried out immediately, avoiding the risk of further damage caused by delay, whilst smoothing the cost impost on owners of having to fund the full costs of repair upfront.

Understanding the challenges of the work you need to be done and the financial solutions offered by Lannock to help you achieve this is essential for individual owners and strata communities.

We can tailor a flexible funding facility to suit your project-specific needs.

Josh Klemm Business Development Manager Victoria

P 0400 006 988 E joshua@lannock.com.au W lannock.com.au

With Lannock Strata Finance, you will have a dedicated relationship manager through all stages of this decisionmaking process and through the project.

Is the owner responsible for the damage if an unauthorised e-bike causes a fire?

If a battery fire causes damage to common property or other lots from an authorised or unauthorised e-bike, e-scooter or e-skateboard, is the owner liable for the damage?

Whether it’s unauthorised or not or banned within a bylaw, it’s going to be covered under the policy unless there’s a specific exclusion.

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I haven’t seen or encountered a specific exclusion in a policy related to e-scooters, e-bikes, or batteries. If there’s a claim, at this stage, it’s covered. It’s an unforeseen and fortuitous loss without any exclusions in the policy.

Whether it’s unauthorised or not or banned within a bylaw, it’s going to be covered under the policy unless there’s a specific exclusion.

Sean Callan | Sedgwick sean.Callan@sedgwick.com READ MORE HERE

Should committee members be compensated for their valuable contributions?

Q

Our small committee goes above and beyond for our old, large estate. Can we offer them compensation for their commitment to the community?

Our large estate is over 20 years old and now requires a lot of maintenance and repairs for extensive common grounds. Once, we had a committee of 10. This is now a committee of just three people. They go above and beyond and devote a lot of their personal time, care and effort.

The cost of $120k to hire a manager for the estate would increase residents fees.

Is it possible to rewarded/compensated the committee members for their ongoing services? Can we remove their need to pay OC fees? What is the usual process for committee member compensation?

A

The absence of a provision explicitly permitting compensation for committee members in the Act hints at the lack of legislative intent.

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We can all agree that committee members play a pivotal role in owners corporations, dedicating an immense amount of their time to the betterment of their community. Should these committee members be compensated for their valuable contributions?

Section 117(1) of the Owners Corporations Act 2006 (Vic) (Act) outlines the duties of a committee member. They are mandated to act honestly and in good faith, exercise due care and diligence, and prioritise the best interests of the owners corporation. Notably, the Act remains silent on the issue of compensating committee members.

However, several factors cast doubt on the feasibility of compensating committee members within the framework of their roles. Section 117(2) explicitly prohibits committee members from leveraging their positions for personal gain, strongly implying a voluntary nature of their service. Furthermore, potential payments could face legal hurdles if they fail to meet the requirements of sections 23, 23A and 24 of the Act. We also note that the waiving of validly struck levies may result in an owners corporation finding itself in the unenviable position of requiring the remaining lot owners to make additional payments to cover any shortfall in funds. Finally, the absence of a provision explicitly permitting compensation for committee members in the Act hints at the lack of legislative intent in this regard.

In addition, whilst the question does not make clear whether the estate has a registered owners corporation manager appointed, section 119(2) of the Act stipulates that only registered managers can receive a fee or reward for carrying out the functions of a manager, reinforcing the notion that committee roles are fundamentally voluntary and distinguishing them from positions that carry the potential for financial remuneration.

While owners corporations may wish to reward their committees, various legal nuances and the voluntary nature of their roles pose significant challenges to implementing such arrangements.

Fabienne Loncar | Moray & Agnew Lawyers floncar@moray.com.au READ MORE HERE

ISSUES MANAGER FEATURE VIA THE MiMOR DASHBOARD Automated Issue Reporting and Management MiMOR’s Issues Manager Feature saves managers time by streamlining issue reporting and coordinating repairs automatically. Managers set up each issue’s workflow, enabling residents to submit issues easily through the user-friendly MiMOR dashboard.

Efficiency Streamline issue resolution with automated workflows and instant notifications.

Swift Resolution Automated work orders ensure that problems are addressed promptly.

Customisation Tailor communication and workflows to your buildings and Owners Corporation Companies requirements.

Enhanced Communication Keep all residents informed on building issues.

Organisation Automatic record keeping of all past building issue reports.

User-Friendly Our online dashboard is intuitive and easy to use, making strata management a breeze.

Transparency Real-time overview of existing issues and their status.

Resident dashboard Manager dashboard

DIGITISE YOUR BUILDING TO SAVE TIME AND MONEY Features offered by our MiMOR platform •

Move-in Move-out Booking System

•

Email/SMS Communications

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Building information

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Digital Noticeboard

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Common Area Booking System

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Parcel Management

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Smartphone Access

•

Electric Bollard integration

E info@mimor.com.au

W www.mimor.com.au

Can we claim partial lost rent from the strata insurance?

If we had a partial loss of rent due to water damage, can we file a claim with the strata insurance to recoup the partially lost rent?

Due to recent water damage in our unit, we’ve experienced a partial loss of rent associated with a common property leak.

As the damage only affected one bedroom, we had to reduce the rent because of the loss of amenity. Unfortunately, our insurance doesn’t cover a partial loss of income. Could we file a claim with the owners corporation to recoup the lost rent?

This process determines whether the owners corporation’s actions, or lack thereof, directly contributed to the damage, thereby establishing their liability.

A lot owner has the right to submit a legal demand to the owners corporation if they suspect the owners corporation’s negligence, such as failing to maintain common property, has led to damage, e.g., a leak originating from common areas. In response to such a demand, the owners corporation can pursue a claim under the public liability section of their insurance policy. The decision to accept or deny this claim will then rest with the insurer, who will evaluate the circumstances against legal principles of negligence. This process determines whether the owners corporation’s actions, or lack thereof, directly contributed to the damage, thereby establishing their liability.

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To submit a demand, the lot owner must prepare a letter to the owners corporation.

This letter should include: • The date and specifics of the incident causing the loss.

• An explanation of why the lot owner deems the owners corporation liable or negligent.

• A detailed summary of the costs incurred, supported by invoices, rental ledgers, or other relevant documentation.

• Instructions on where the compensation should be paid.

In this particular instance, before proceeding with a demand against the owners corporation, the lot owner should revisit the property damage claim first. Specifically, the owner should query the insurer regarding the partial coverage decision, emphasising the impact of partial occupancy associated

with rental loss. Insurance policies often cover scenarios of partial loss of use, so it’s possible that further discussion or clarification of the policy terms could lead to a more favourable outcome regarding loss of rent coverage.

Tyrone Shandiman | Strata Insurance Solutions tshandiman@iaa.net.au READ MORE HERE

If there’s a leak from upstairs, does the owners corporation get involved?

If a water leak from one unit causes water to flow through the floor into the ceiling of the downstairs unit, does the owners corporation get involved in arranging the repair or is that up to that lot owner?

Initially, it’s prudent for the owners corporation to seek expert advice to ensure common property is not the cause or that common property is not being affected.

If you’re the unit owner downstairs, your first action should be to advise the owners corporation or the strata manager of what has occurred.

The owners corporation does not need to get involved in matters that are disputes between lot owners for water ingress. It is up to the lot owner downstairs to make a complaint directly with their upstairs neighbour to get the matter rectified. However, it is prudent for the owners corporation to seek expert advice to ensure common property is not the cause or is not otherwise being affected if it is unclear.

Water ingress going between floors can affect the slab between lots (by affecting the steel reinforcement which causes rust/concrete cancer). If the slab is common property then the owners corporation has a duty to ensure that it is not damaged and to take action if it is.

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If the slab is private lot property and the water ingress is a defect from private lot property only then the owners corporation need not get involved.

It is important that the owners corporation consider the source of the leak and the impact of that leak.

If the owners corporation says, “It’s not our problem. It’s private lot property,” the owners corporation needs to be careful if years later someone engages an expert and finds out that it is actually common property that is defective and letting water through. This may mean that someone has not been able to rent out their property for two years and has a massive loss of rent claim against the owners corporation.

The owners corporation would have saved themselves a lot of money if they had investigated initially and determined the true source of the water ingress. It also allows the owners corporation to make an assessment on the likely damage (if any) to common property that lies between the two private lots.

Otherwise, if it’s definitely private lot property, the strata manager really does not need to get involved. The owners corporation does have powers under section 48 of the Owners Corporations Act to deal with lots not properly managed in some situations. However, that power should be used carefully and usually only when there is a risk to common property. The power of the owners corporation to undertake repairs for a failure to comply with a section 48 notice can lead to other problems particularly if the works do not resolve the issue. Water ingress rectification can be a complicated and prolonged process. It can take many attempts at fixing water ingress issues before the water is stopped. An owners corporation taking over what is effectively a private lot matter can expose the owners corporation to substantial costs being incurred which they are left to seek from the defaulting lot owner.

Phillip Leaman | Tisher Liner FC Law ocenquiry@tlfc.com.au READ MORE HERE

Expert Owners Corporations Lawyers

Tisher Liner FC Law provides quality and cost effective legal services to Owners Corporations and their Managers across Victoria and the ACT Our highly experienced team provide quality assistance to owners corporations, committees, lot owners and managers of owners corporations in a wide variety of legal matters including:

Phillip Leaman

• General advice and governance; • Interpretation of plans of subdivision, common and private lot boundaries;

Phillip Leaman LLB (HONS), BCOM Principal Lawyer pleaman@tlfc.com.au

• Levy recovery; • Domestical building dispute claims and Water Act claims; • Adverse possession and compulsory acquisitions;

To see a list of matters we've been successful in or to access our OC information resources please visit our website or sign up to our blog.

• Easement and amendments to plans of subdivisions; • Creation and enforcement of owners corporation rules; • Preparing leases and licences over common property; • Advice on repairs and maintenance and application of the Benefit Principle; and • Prosecuting and defending claims made at VCAT by Owners Corporations and Lot owners.

Level 2, 333 Queen Street, %el ourne, Victoria, 3000 I +613 8600 9333 ocenquiry@tlfc.com.au I tlfc.com.au

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How do we reactivate our inactive owners corporation?

I want to reactivate our inactive owners corporation for our three townhouses. Where do I start?

I don’t know the other owners’ details.

I own a townhouse in a subdivision containing three townhouses plus common property. I want to reactivate the owners corporation.

I don’t know the property owner details of the other two townhouses. Are there any professionals who can assist?

A three lot property must have an active owners corporation to comply with the legislation.

Reactivating your owners corporation is a great idea. A three lot property must have an active owners corporation to be compliant with the legislation.

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With an owners corporation in place, you will ensure the common property is maintained, adequate insurance is in place, required documentation is issued (for example, an Owners Corporation Certificate upon sale of the lot) and much more. The easiest way to do this would be to appoint a professional owners corporation manager to assist you in managing these requirements.

If you are unaware of who owns the neighbouring lots, a title search can be conducted to get their details.

The best starting point would be to reach out to any professional owners corporation management company. They will be able to assist you with locating the neighbouring lot details and getting your owners corporation running.

Alex Smale | Melbourne Owners Corporation Services alex@mocs.com.au READ MORE HERE

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Can the owners corporation prevent owners from making a claim?

Q

Can the owners corporation structure the strata insurance so a lot owner cannot claim under the policy? Is this a viable way for owners corporations to manage the claims history and the adverse impacts of claims unrelated to common property?

A

Someone who pays for insurance and is an insured party has a right to make a claim on that policy.

A lot owner is an insured party to the policy.

They contribute to their building’s insurance and have an insurable interest in the property.

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When you buy a strata property, you purchase the claims history of the building. This is simply one of the things that you can’t avoid. The only way to prevent this is to not own in strata.

It’s crucial to understand that someone who pays for insurance and is an insured party has a right to make a claim on that policy. However, the owners corporation also has a role to play.

They can negotiate specific excesses, such as in the case of water damage issues, where they can request voluntary higher excesses.

Alternatively, they can recommend owners take action to maintain their property to reduce those claims.

Tyrone Shandiman | Strata Insurance Solutions tshandiman@iaa.net.au READ MORE HERE

Can I force the owners corporation to fix the heat issue in my apartment?

How can I be sold an apartment when the developer must know it has significant heat issues due to its design?

I bought a North facing apartment. Over Summer, the temperature of the window on a 29 degree day (with double blinds closed) measured 45 degrees.

The developer chose not to install awnings, and I had to cite the sustainability changes in the Act before the owners corporation approved my request for thermal film.

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External awnings aren’t something the owners corporation is interested in. Nor will they do a heat audit of the building.

I’m roasting, resentful I need to pay for the film, and worried for my neighbours. Can I ask the owners corporation to pay for thermal film and install the film on all North facing units?

How can I be sold an apartment when the developer must know it has such significant heat issues due to its design?

Who has ownership over the windows?

There are several things to consider when approaching this issue. The first is who has ownership over the windows? Depending on your plan of subdivision, it may either be private or common property or could be shared.

Second, is whether this issue is shared amongst your neighbours as you have noted in your question. I’d encourage you to reach out to them or raise it at the next Annual General Meeting. This will assist you in demonstrating that it is a shared issue which should be addressed by the owners corporation. If the owners corporation is unwilling to assist, and you wish to pursue the matter, I’d encourage you to seek legal advice from an owners corporation specialist lawyer.

They may recommend you engage a building specialist to advise on whether the issue is a defect that can be pursued.

We note additionally that if you have purchased a new property (under 10 years old), you can raise the issue with the builder of the property and ask them to address it as a defect. Should they refuse, you may need to engage a building specialist to prove the issue is a defect.

Alex Smale | Melbourne Owners Corporation Services alex@mocs.com.au READ MORE HERE

Can owners block access to the common property?

The Owners Corporations Act 2006 has several provisions that provide for accessing private lots to undertake repairs, maintenance or other works relating to common property and shared services. These are sections 46, 47, 50 and 51.

Section 46 requires an owners corporation to repair and maintain common property.

Section 47 requires an owners corporation to repair and maintain services that relate to a lot that is for the benefit of more than one lot and the common property. Services noted in these sections of the Act are defined in the Subdivision Act 1988 – 12 (2).

Access to a private lot is covered under sections 50 and 51. Provision exists where the owners corporation may authorise a person to enter a lot or building on its behalf to carry out repairs, maintenance, or other works in accordance with sections 47(1), 47(2) or 48(3) – the latter not necessarily relating to your question. A notice must be given to the occupier of a lot with the intention to enter, and at a minimum, must provide 7 days – unless agreed otherwise or in the event of an emergency. It is presumed that at this point, an agreement can be arranged to provide access at a mutual time between parties.

Q

A

Residents can only access the common property by entering lot owners’ backyards in our old subdivision. Can owners block access to the common property for privacy and security, or should they provide reasonable access?

The Act has several provisions for accessing private lots.

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This is a summary of the process, which is available through the Owners Corporations Act, however, there are some other considerations required before proceeding under these sections. I recommend familiarising yourself with these sections to fully understand what must occur in order to access common property via a private lot.

If the above is unsuccessful, unfortunately, the owners corporation may then need to apply to VCAT seeking an order to provide access.

Joel Chamberlain | Horizon Strata Management Group joel.chamberlain@horizonstrata.com.au READ MORE HERE

A Refreshing Approach to Strata Management

Experienced and Professional Owners Corporation Managers in Melbourne At Horizon Strata, we make sure the job gets done properly without all the fuss.

We are experienced in handling:

• Combustible Cladding • Building Defects

Owners Corporation management requires expert knowledge as well as forward logical thinking to allow residents to live harmoniously, and owners to have peace of mind.

Horizon takes great pride in operating under these principles. This allows us to provide premium and transparent management for any strata-titled property.

Together with the day to day running of your Owners Corporation we provide comprehensive services which support owners through some of the most difficult & complex projects.

P 03 9687 7788

• Financial Management • Insurance Matters Horizon does not take commissions or rebates from any supplier or Insurance provider.

Our buildings under management range from 20 to 400 Lots so you can be assured we have the capability to manage your Owners Corporation, no matter the size.

E info@horizonstrata.com.au W horizonstrata.com.au

Strata managers, proxies and conflicts of interest Is it a conflict of interest for the owners corporation manager to vote as a proxy?

It is not unusual for owners to appoint the strata manager as their proxy, particularly if they are not overly involved with the governance of the OC and/or are happy with how things are going.

Can a strata manager vote as a proxy at an AGM or SGM? As the manager is paid by the owners corporation, isn’t this a conflict of interest or an ethical issue? It’s possible that votes could be stacked to favour an outcome for the committee or vice versa?

My view is that strata managers, when appointed as a proxy, should not vote on any matter whatsoever unless they have been given clear, written instructions to do so by the lot owner.

This may be the best (or only) solution to mitigate the risk of a conflict of interest and/or unethical conduct on the strata manager’s behalf.

When appointed as a proxy, strata managers should only vote on matters if they have clear, written instructions to do so by the lot owner.

A strata manager who is appointed proxy for a lot can vote at general meetings on any matters other than those set out in Section 89C(7) of the Owners Corporations Act 2006.

These provisions prevent the manager from voting on matters that could result in them obtaining greater power and/or influence their appointment as manager of the OC.

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Callum Wilson | The Strata Shepherd info@thestratashepherd.com.au READ MORE HERE

The strata management expert guiding owners corporations towards better outcomes.

OUR STORY

Every year, tens of thousands of strata management contracts are signed in Victoria, with millions of apartment owners putting their trust in strata management companies to manage their valuable assets.

SERVICES STRATA MANAGEMENT BROKERAGE

Looking for a new manager? Let us take care of the process for you, for free. We will connect you with the best strata managers in Victoria, who must agree contractually to our unique customer service KPI’s.

Owners corporations often find it difficult to elicit change when their strata manager isn’t meeting their expectations, which is why we have developed a range of services to help them hold their strata manager accountable for their performance.

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By rewarding compliant and highperforming strata managers, consumers will be better protected and overall service standards in the industry will improve.

Strata management is a complicated profession. Engage us to review your key documents and report on whether your strata manager is fulfilling their obligations.

WHY CHOOSE US

We guarantee better outcomes for your owners corporation, whether that be through financial benefits, improved customer service, or stronger contract terms.

CONTRACT NEGOTIATION

Industry-standard contracts provide little protection to the consumer for poor customer service. We know the levers that can be pulled to generate more favourable terms for your owners corporation.

CONTACT US www.thestratashepherd.com.au

0431 925 908

info@thestratashepherd.com.au

Should we use a quantity surveyor or certified practising valuer for our insurance valuation?

Who should conduct our insurance valuation: A quantity surveyor or certified practising valuer?

Quantity surveyors and certified practising valuers can perform insurance valuations. Ensure they are engaged to provide a reinstatement and replacement valuation.

Both quantity surveyors and certified practising valuers can conduct insurance valuations, and it’s important to recognise each profession’s value. The act does specify that a valuer should be used, and the industry predominantly relies on certified practising valuers for these tasks.

However, some firms may employ quantity surveyors instead. It’s essential not to discount either profession, as both can competently perform the required work.

When engaging a professional for an insurance valuation, the primary focus should be on ensuring that the scope of work is clearly defined and aligned with the requirements of the Owners Corporation Act 2006 and its subsequent amendments.

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This means requesting a valuation specifically for reinstatement and replacement costs rather than a market value or real estate report, which could lead to confusion.

The term “valuation” can be broad, encompassing retail value, market value, construction value, and more. For insurance purposes, the correct terminology should be “reinstatement and replacement valuation.” Misunderstandings often arise because owners may expect the valuation to reflect market value, leading to discrepancies when the report focuses solely on the cost to rebuild or replace the property.

Certified practising valuers are traditionally viewed as the standard for this type of work, given their specific training and experience in property valuation. On the other hand, quantity surveyors bring a detailed understanding of construction costs, which can be equally valuable in preparing accurate insurance valuations.

This is why it’s not uncommon to find both professionals involved in the industry, and many firms use a combination of both to provide comprehensive services.

To avoid confusion and ensure compliance with legislative requirements, it is recommended that owners corporations engage certified practising valuers or quantity surveyors with clear instructions on the specific type of valuation needed. This approach ensures that the valuation will meet the necessary standards and be compliant with the Owners Corporation Act. In summary, while quantity surveyors and certified practising valuers can perform insurance valuations, the key is ensuring they are engaged to provide a reinstatement and replacement valuation. Clear communication and understanding of the scope of work are crucial to obtaining an accurate and compliant valuation report.

Rawand Kaka | MBCM Strata Specialists MORDIALLOC info@mordialloc.mbcm.com.au READ MORE HERE

Investigations into building wide issues like leaks from flexi hoses

Although this involves entering owner’s lots, the action significantly mitigates the risk of a major leak happening again. Preventative steps prove to our insurance underwriters that appropriate maintenance is being undertaken on individual lots and will hopefully reduce premium increases. Is the OC permitted to request this maintenance?

An owners corporation may undertake an investigation of lot property if there are building wide issues if it wants to be sure that common property is not defective.

An owners corporation has a statutory duty to repair and maintain common property. It has no obligation to repair and maintain private lot property. Notwithstanding, the Owners Corporations Act gives an OC the power to issue notices to lot owners in circumstances where private lot property is not maintained and the external appearance or enjoyment of common property or other lots is affected.

An owners corporation may undertake investigations in respect to private lot property if there are building wide issues if it wants to be sure that common property is not defective.

After a major leak in the building, the OC requests owners have their flexi hoses inspected, or the OC will inspect them and carry out necessary repairs. Is this reasonable?

An apartment in our building had a major leak, causing significant damage to other lots. An insurance claim was lodged to cover the damage. The owners corporation (OC) now wants individual owners to arrange a plumber inspection of their flexi hoses, or they will arrange the inspection and complete any required work.

28 www.lookupstrata.com.au

An owners corporation can only mandate a private lot owner do something by way of repair or maintenance to private lot property in accordance with Section 48 of the Owners Corporations Act 2006.

Costs of works or investigations undertaken by an owners corporation might be charged according to lot liability or otherwise on the benefit principle if one of the relevant sections of the Act applies (for example, Section 49 or 24).

Phillip Leaman | Tisher Liner FC Law ocenquiry@tlfc.com.au READ MORE HERE

29

The same members are on the committee year after year.

How do we break this cycle?

Current committee members block owners from joining. The same members are on the committee year after year. How do we break this cycle?

If someone self-nominates for the committee at the AGM, is it valid for that nomination to be seconded from the floor? Unfortunately, some committee members continually block owners from joining even though our committee is under 12 members.

The same members are on the committee year after year. The committee requests nominations be submitted two months in advance so they can strategise how to prevent members from joining.

How do we break this cycle?

The only way to get onto the committee is by the sheer weight of votes.

Committee nominations from the floor are completely valid. You cannot be excluded from nominating just because you haven’t completed a nomination form. The exception to this will be if there has been an OC resolution in the past specifying that committee nominations must be made in a particular way (i.e. via submission of nomination forms). However, such resolutions are rare.

It sounds like the only way to get yourself onto the committee is to rely on the sheer weight of votes. Even if your nomination is accepted at the meeting, the existing committee members could use their voting power to adjust the agreed number of committee members to exclude you.

Try to gather support before the meeting (either through proxies or getting other owners ‘on your side’ to attend) so your faction can outvote the other when it comes to determining committee numbers and members.

Callum Wilson | The Strata Shepherd info@thestratashepherd.com.au READ MORE HERE

30 www.lookupstrata.com.au

About OCN Owners Corporation Network is a not-for-profit organisation established by strata owners to help navigate strata living, from social and organisational challenges to financial and legal issues.

OCN defines a ‘Better Future’ as being ‘one where we have resilient, empowered communities living in climate ready, defect free buildings’.

Our Mission

Our Vision

To represent, educate and protect the interests and rights of owners and occupiers of residential strata, community title and company title schemes

As a sustainable organisation, our vision is to create a better future in residential strata and community living and ownership.

Read more about us, including our achievements since 2002.

Join Now

from just $66pa (individuals)

or $247.50pa (small schemes)

Your place to: learn network & thrive

Benefits of your Strata Manager being an SCA Member Choosing the right Strata Manager for your building is important. If your Strata Manager is a member of the Strata Community Association (SCA), you will have someone who is professional, has expert knowledge and is dedicated to making sure your property is managed well.

What sets an SCA member apart?

Expert Knowledge: SCA members undergo professional training and stay updated on the latest legislation governing strata communities.

Code of Conduct: SCA members must adhere to a Code of Conduct which entails obligations in regard to trasparency and ethical behaviour.

Continuous Learning: SCA members are required to participate in a minium of 6-12 hours per year of education and training to maintain their membership.

Great Resources: SCA members have access to a large range of tools and resources created by the SCA. These include guidelines on best practices and templates for different tasks.

Upcoming Training & Events Strata Challenges in Ageing High-Rise Buildings Roundtable Discussion Date:

30 August 2024, 9:30am - 11:30am

Cost:

$99 members $198 non-members

Location:

Melbourne, CBD

CPD:

2

The session is specifically designed for strata managers to ask their questions to the panel and generate a valuable discussion.

Panelists: Nicole Mathews, Solution Sales Manager (Origin Energy), Alan Ferre, Director (Scotia), Gino Marinaro, Senior Owners Corporation Manager (Melcorp), VJ Chhagan, General Manager (SOCM), Kingsley Osmond, Director (Mabi Services).

Register: https://www.trybooking.com/CSVKW

A100 August Date:

15, 22, 29 August, 9:30am - 3:30pm each day

Preparing for Performance Reviews: For Strata Managers Date:

12 September 2024, 10:00am - 11:00am

Cost:

$70 members $140 non-members

Location:

Online via Zoom

CPD:

1

Understand the performance management process and key steps for regular reviews.

Presenters: Lorraine Murray, State Manager (Victoria Body Corporate Services), Nathan Keating, Managing Director (Focus Building Risk and Compliance), Rebecca Ower, Regional HR Manager (Programmed) Register : https://www.trybooking.com/CSVMI

Strata Management and Financial Planning Roundtable Discussion Date:

18 September 2024, 9:30am - 11:30am

Cost:

$99 members $198 non-members

Location:

TBC

*Ticket enrolls attendee for all 3 days

CPD:

2

CHU Office, Level 21, 150 Lonsdale Street

Join us for this immersive in-person experience, designed to provide you with a comprehensive overview of the strata industry over three engaging days.

A collaborative conversation with top industry experts.

Panelists: Tim MacKenzie, National Head of Strata (Macquarie Group), Gregor Evans, Managing Director (The Knight), Ben Commerford, Managing Director (Binks & Associates)

Register : https://www.trybooking.com/CPRSB

Register : https://www.trybooking.com/CSVMZ

Cost: Location:

$695 incl. GST

Symposium 2024

SCA (Vic) Awards Night 2024

Dates:

9 & 10 October 2024

Date:

29 November 2024

CPD:

3 per day

Time:

6:30pm – 11:30pm

Venue:

Marvel Stadium, Melbourne

Venue:

San Remo Ballroom, Carlton North

Cost:

TBC

The biggest event for the strata management industry in Victoria,

Nominations Open: TBC

offering learning and networking opportunities. Expect insightful keynote addresses and engaging panel discussions.

Join us for the 2024 SCA (Vic) Strata Community Pillar Awards! Celebrate excellence with a Gala Dinner and Awards

Save the Date!

Presentation,

Conducting Performance Reviews: A Guide for Senior Strata Managers Date:

23 October 2024, 10:00am - 11:00am

Cost:

$70 members $140 non-members

recognising

outstanding

businesses

individuals in the strata industry.

Save the date!

Strata Assistant vs. Manager: Mastering the Balancing Act

Location:

Online via Zoom

Date:

12 December 2024, 11:00am - 12:00pm

CPD:

1

Cost:

$70 members

Master performance reviews with expert insights from industry leaders. Presenters: Lorraine Murray, State Manager (Victoria Body Corporate Services), Nathan Keating, Managing Director (Focus Building Risk and Compliance), Rebecca Ower, Regional HR Manager (Programmed).

Register : https://www.trybooking.com/CSVOG

After Hours Maintenance & Urgent Repairs in Strata Management Date:

8 November 2024, 10:00am - 11:00am

Cost:

$70 members $140 non-members

Location:

Online via Zoom

CPD:

1

Enhance your strata management skills with expert urgent repair solutions.

Presenter: Rob Corelli, General Manager (Tymaline Building Services).

$140 non-members Location:

Online via Zoom

CPD:

1

Clarify Strata Assistant and Manager duties and transition between roles effectively.

Presenter: Emma Fairbrother, Senior Owners Corporation Manager (Tideways) Register : https://www.trybooking.com/CSVQI

Committee Training for Committee Members FREE TRAINING! Date/Time: 25th September, 5:30pm-8:30pm This course focuses on good governance and how it helps strata committees achieve compliance with strata legislation and meet expectations of the stakeholders. Whether you are taking up the responsibilities of a committee member for the first time or you are an experienced committee member, there is always something you can do to improve your knowledge and the governance of your strata community.

Register : https://www.trybooking.com/CSVOQ

In-Person Roundtable Discussion: The OC Act Date:

15 November 2024, 9:30am - 11:30am

Cost:

$99 members $198 non-members

Location:

TBC

CPD:

2

Explore The OC Act complexities with industry experts.

Panelists: Fabienne Loncar, Partner (Moray &Agnew), VJ Chhagan, General Manager (SOCM), Richard Eastwood, General Manager (Cambridge Management Services).

Register: https://www.trybooking.com/CSVPL

and

Register: https://www.trybooking.com/CPJYH

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SOFTWARE Mimor

Connecting People – Creating Communities P: 0414 228 644 W: https://www.mimor.com.au/ E: info@mimor.com.au

Stratabox

Building Confidence P: 1300 651 506 W: https://stratabox.com.au/ E: contact@stratabox.com.au

ResVu

Customer Service Software for Strata P: 08 7477 8991 W: https://resvu.com.au/ E: enquiries@resvu.com.au

StrataMax

Streamlining strata P: 1800 656 368 W: https://www.stratamax.com/ E: info@stratamax.com

MYBOS

Building Management - Residential & FM Schemes P: 1300 912 386 W: https://www.mybos.com.au/ E: sam@mybos.com.au

StrataVault

Connecting people, processes, and applications P: 1300 082 858 W: http://www.stratavaults.com/ E: team@thestratavault.com

Stratafy

Only Complete Cloud Strata Software ecosystem P: 1300 414 155 W: https://stratafyconnect.com/ E: sales@stratafyconnect.com

eVotters

The onlne voting solution P: 61 28011 4797 W: https://www.evotters.com/ E: support@evotters.com

EDUCATION & TRAINING LookUpStrata

Australia’s Strata Title Information Site W: https://www.lookupstrata.com.au/ E: administration@lookupstrata.com.au

Strata Community Association P: 02 9492 8200 W: https://www.strata.community/ E: admin@strata.community

Owners Corporation Network

The Independent Voice of Strata Owners W: https://ocn.org.au/ E: enquiries@ocn.org.au

Your Strata Property

Demystifying the legal complexities of apartment living

W: https://www.yourstrataproperty.com.au/ E: amanda@yourstrataproperty.com.au

Urbanise

Automate your workload to increase efficiency.

P: 1300 832 852 W: https://www.urbanise.com/ E: marketing@urbanise.com

Onsite Building Management Software Modern and user friendly BMS P: 0490 091 887 W: https://onsite.fm E: hello@onsite.fm

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BUILDING ENGINEERS & INSPECTORS Sedgwick

Building Consultancy Division & Repair Solutions W: https://www.sedgwick.com/solutions/global/au E: sales@au.sedgwick.com

QIA Group

Compliance Made Easy P: 1300 309 201 W: https://www.qiagroup.com.au/ E: info@qiagroup.com.au

GQS

Quantity Surveyors & Building Consultants P: 1300 290 235 W: https://gqs.com.au/ E: info@gqs.com.au

BCRC Construction Materials & Durability Consultants P: 02 9131 8018 W: https://bcrc.com.au/ E: sydney@bcrc.com.au

Budget Vals

Built For Strata P: 1300 148 150 W: https://www.budgetvals.com.au/ E: reports@budgetvals.com.au

HFM Asset Management Pty Ltd Leaders in Building Efficiency P: 1300 021 420 W: https://www.hfmassets.com.au/ E: info@hfmassets.com.au

Independent Inspections

Sinking Fund Forecast, Insurance Valuations, OHS P: 1300 857 149 W: http://www.iigi.com.au/ E: admin@iigi.com.au

Mabi Services

Valuations, Maintenance Plans, Asbestos P: 1300 762 295 W: https://www.mabi.com.au/ E: info@mabi.com.au

Quality Building Management

Roscon

Property services & facilities management P: 1800 767 266 W: https://www.roscon.com.au/ E: info@roscon.com

Solutions in Engineering

Quality Reports On Time, Every Time!

P: 1300 136 036 W: https://www.solutionsinengineering.com/ E: enquiry@solutionsinengineering.com

keeping your buildings legally compliant and safe P: 1300 880 466 W: https://qbm.com.au/ E: sales@qbm.com.au

CORE Consulting Engineers

Delivering 360° engineering solutions for strata P: 02 8961 3250 W: https://core.engineering/ E: admin@core.engineering

BIV Reports

Leary & Partners: quantity surveying services Quantity Surveying Services Since 1977

Forte Asset Services

Leo & Associates Consulting Engineers Enhancing Structures, Empowering Futures

Specialist in Strata Compliance Reports P: 1300 107 280 W: https://www.biv.com.au/ E: biv@biv.com.au Fire | Electrical | HVAC P: 1300 920 752 W: https://www.forteassetservices.com.au/ E: info@forteas.com.au

P: 1800 808 991 W: https://www.leary.com.au/index.php/ E: enquiries@leary.com.au

P: 0452 205 727 W: https://laconsulting.com.au/ E: Leo@laconsulting.com.au

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INSURANCE

STRATA LAWYERS

Strata Insurance Solutions

Tisher Liner FC Law Pty Ltd

Whitbread Insurance Brokers

Bastion Legal

CHU Underwriting Agencies Pty Ltd

Bugden Allen Graham Lawyers

Strata Community Insurance

Holman Webb Lawyers

Protection for your strata property. And you.

P: 1300 724 678 W: https://www.stratacommunityinsure.com.au E: myenquiry@scinsure.com.au

Body Corporate and Strata Dispute Experts P: 61 732 350 100 W: https://www.holmanwebb.com.au/ E: icontact@holmanwebb.com.au

Flex Insurance

Grace Lawyers

Your Cover Your Choice P: 1300 201 021 W: https://www.flexinsurance.com.au/ E: info@flexinsurance.com.au

Know. Act. Resolve.

P: 03 9674 0474 W: https://gracelawyers.com.au/ E: enquiries@gracelawyers.com.au

Driscoll Strata Consulting

Aitken Partners

CRM Brokers

Moray & Agnew Lawyers

Strong Insurance

Rc & Co Lawyers

Protecting owner assets is who we are.

P: 1300 554 165 W: https://www.stratainsurancesolutions.com.au/ E: info@stratainsurancesolutions.com.au Empower Your Vision P: 1300 424 627 W: https://www.whitbread.com.au/ E: info@whitbread.com.au

Specialist Strata Insurance Underwriting Agency P: 1800 022 444 W: https://www.chu.com.au/ E: info_nsw@chu.com.au

Knowledge | Experience | Service P: 0402 342 034 W: https://driscollstrataconsulting.com.au/ E: Enquiries@driscollstrataconsulting.com.au The smart insurance choice P: 1300 880 494 W: https://www.crmbrokers.com.au/strata-insurance/ E: crmstrata@crmbrokers.com.au Fast & efficient strata insurance across Australia P: 1800 934 099 W: https://www.stronginsurance.com.au/strata-quote E: admin@stronginsurance.com.au

ELECTRICAL

Experts in Owners Corporations Law P: 03 8600 9314 W: https://tlfc.com.au/expertise/owners-corporation/ E: ocenquiry@tlfc.com.au Experts in plumbers insurance law P: (03) 8457 7751 W: https://bastionlegal.com.au/ E: info@bastionlegal.com.au Specialising in property development & strata law P: 03 8582 8100 W: https://bagl.com.au/ E: info@bagl.com.au

Law firm with a dedicated OC team P: 03 8600 6000 W: https://www.aitken.com.au/ E: dandronaco@aitken.com.au Legal strategies and solutions for our clients P: 03 9600 0877 W: https://www.moray.com.au/ E: melbourne@moray.com.au

Effective. Resourceful. Clear.

P: 1300 072 626 W: https://www.rccolawyers.com/ E: mail@rccolawyers.com

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STRATA MANAGEMENT

CLEANING

Horizon Strata Management Group

Clean As You Go

Strata Management Consultants

1800 AUS JUNK

We take the stress out of Strata P: 03 9687 7788 W: https://horizonstrata.com.au/ E: info@horizonstrata.com.au

We Help Committees to Change OC Companies P: 1300 917 848 W: https://www.strataconsultants.com.au/ E: office@strataconsultants.com.au

The Knight

Strong family values & real hands-on experience P: 03 9509 3144 W: https://www.theknight.com.au/ E: newbusiness@theknight.com.au

StrataPoint Owners Corp.

“A surprising approach to Strata Management” P: 03 8726 9962 W: https://stratapoint.com.au/ E: Hello@stratapoint.com.au

Quantum United Management

Creating vibrant and connected communities P: 61 383 608 800 W: https://www.quantumunited.com.au/ E: info@quantumunited.com.au

SOCM

Owners Corporation Management Melbourne P: 03 9495 0005 W: https://socm.com.au/ E: info@socm.com.au

Bright & Duggan

Strata Professionals P: 0299027100 W: https://bright-duggan.com.au/ E: customercare@bright-duggan.com.au

SSKB Strata Managers

A Positive Difference in Strata P: 07 5504 2000 W: https://sskb.com.au/ E: sskb@sskb.com.au

Leaders in Caretaking and Facility Maintenance P: 1300 525 651 W: http://www.cleanasyougo.com.au/ E: info@cleanasyougo.com.au We get rid of your junk.

P: 1800 287 586 W: https://ausjunk.com.au/ E: info@ausjunk.com.au

FACILITY MANAGEMENT LUNA

Building and Facilities Manager P: 1800 00 LUNA (5862) W: https://www.luna.management/ E: info@luna.management

RFM Facility Management Pty Ltd

Strata and Specialist Cleaners P: 1300 402 524 W: https://www.rfmfacilitymanagement.com.au/ E: nathan@rfmfacilitymanagement.com.au

Rise Facilities

Facilities and Building Management Solved.

W: https://www.risefacilities.com.au/ E: service@risefacilities.com.au

Aligned Property Services (APS)

Redefining Strata Maintenance P: 03 9063 1179 W: https://www.alignedpropertyservices.com.au/ E: deyon@alignedpropertyservices.com.au

AUDITORS OC Auditors and Accountants

Specialist OC Auditors and Accountants P: 03 9252 2020 W: https://www.linkedin.com/in/michaelburhala/ E: michael@mwbaccountants.com.au

Engine Property Group

Your dedicated OC managers, thinkers, and solvers P: 03 9235 9900 W: https://www.enginepropertygroup.com.au/ E: reception@enginepropertygroup.com.au

ELECTRICAL

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ELECTRICAL

ENERGY

Energy On Pty Ltd

Arena Energy Consulting Pty Ltd

ENM Solutions

Embedded Network Arena

Providing utility network solutions P: 1300 323 263 W: https://www.energyon.com.au/ E: EnergyServices@EnergyOn.com.au Providing Solutions for Embedded Networks P: 1300 000 366 W: https://www.enmsolutions.com.au/ E: info@ENMSolutions.com.au

Independent Embedded Network Consulting Services P: 0452 411 247 W: https://www.arenaenergyconsulting.com.au/ E: joseph@arenaenergyconsulting.com.au Independent Embedded Network Consulting Services P: 1300 987 147 W: https://embeddednetworkarena.com.au/ E: info@embeddednetworkarena.com.au

LIFTS & ELEVATORS

VALUERS

ABN Lift Consultants

Asset Strata Valuers

Innovative Lift Consulting Pty Ltd

Adelaide StrataVal Strata & Community Insurance Valuations

A team of friendly, open minded professionals P: 0468 659 100 W: https://www.abnlift.com/ E: andrew@abnlift.com Australia’s Vertical Transportation Consultants P: 0417 784 245 W: https://www.ilcpl.com.au/ E: bfulcher@ilcpl.com.au

The Lift Consultancy

Trusted Specialised Advice P: 07 5509 0100 W: https://theliftc.com/ E: sidb@theliftc.com

Strategic Lift Solutions

We know Lifts and we make things happen!

P: 0475 353 090 W: https://www.strategicliftsolutions.com.au/ E: lynne@strategicliftsolutions.com.au

Leaders in Strata Property Valuations P: 1800 679 787 W: https://assetstratavaluers.com.au/ E: workorders@assetstratavaluers.com.au

P: 08 7111 2956 W: https://www.strataval.com.au/ E: valuations@strataval.com.au

Delphi Consultants & Valuers Building Insurance Valuation Services

P: 07 3852 6021 W: https://www.delphiproperty.com.au/insurance-valuation E: info@delphiproperty.com.au

Ensure Group – Property Valuers Insurance Valuation Experts P: 03 9088 2032 W: https://www.ensuregroup.com.au/ E: valuations@ensuregroup.com.au

HANDYMAN Scope Facilities

Committed to provide unmatched facility services.

P: 1300 495 332 W: https://www.scopef.com.au/ E: info@scopef.com.au

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RECRUITMENT SERVICES sharonbennie – Property Recruitment

Matching top talent with incredible businesses P: 0413 381 381 W: https://www.sharonbennie.com.au/ E: sb@sharonbennie.com.au

Essential Recruitment Solutions

Specialising in Strata recruitment P: 0448 319 770 W: https://www.essentialrecruitmentsolutions.com.au/ E: maddison@essentialrecruitmentsolutions.com

ACCOUNTANTS Tinworth & Co

Chartered Accountant & Strata Auditors P: 0499 025 069 W: https://www.tinworthaccountants.com.au/ E: caren.chen@tinworth.com

Matthew Faulkner Accountancy

Strata Auditing specialists P: 0438 116 374 W: https://www.mattfaulkner.accountants/ E: matt@mattfaulkner.accountants

SUSTAINABILITY The Green Guys Group

Australia’s Leading Energy Saving Partner W: https://www.greenguys.com.au/ E: sean@greenguys.com.au

PROJECT MANAGEMENT Alpha14 Property Group

Project Management Services P: 0417 378 331 W: https://alpha14.com.au/ E: projects@alpha14.com.au

DELIVERY & COLLECTION SERVICES Groundfloor™

Australian parcel, mail, and refrigerated lockers P: 03 9982 4462 W: https://groundfloordelivery.com/ E: ask@groundfloordelivery.com

ANTENNAS Install My Antenna

Professional TV Antenna Service For You Today P: 1300 800 123 W: https://www.installmyantenna.com.au/ E: info@installmyantenna.com.au

CLOTHES LINES Lifestyle Clotheslines

Clothesline and washing line supplier & installer P: 1300 798 779 W: https://www.lifestyleclotheslines.com.au/ E: admin@lifestyleclotheslines.com.au

STRATA REPORTS Strataregister.com Pty Ltd

Find the Strata / CT Manager for your property P: 0411 483 249 W: https://www.strataregister.com/ E: hello@strataregister.com

Rawlinsons

Calculated Confidence P: 08 9424 5800 W: https://www.rawlinsonswa.com.au/ E: info@rawlinsonswa.com.au

STRATA LOAN PROFESSIONALS Lannock Strata Finance

The Leading Strata Finance Specialist P: 1300 851 585 W: https://lannock.com.au/ E: strata@lannock.com.au

StrataLoans

The Experts in Strata Finance P: 1300 785 045 W: https://www.strata-loans.com/ E: info@strata-loans.com

Austrata Finance

Use Your Money or Borrowed Money: It’s Your Choice P: 1300 936 560 W: https://austratafinance.com.au/ E: info@austratafinance.com.au

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CONSULTING

INVESTMENT SERVICES

Strata Solve

Strata Guardian

The Strata Shepherd

DEFECT RESTORATION

Untangling strata problems P: 0419 805 898 W: https://stratasolve.com.au/ E: chris@stratasolve.com.au Guiding owners towards better outcomes P: 0431 925 908 W: https://www.thestratashepherd.com.au/ E: info@thestratashepherd.com.au

WINDOWS & GLASS Clear Edge Frameless Glass

Energy Efficient Balconies for Elevated Living

W: https://www.clearedgeglass.com.au/ E: sales@clearedgeglass.com.au

PEST CONTROL EPC – Enviro Pest Control Your local pest control experts in Melbourne P: 03 9059 0300 W: https://www.epcontrol.com.au/ E: info@epcontrol.com.au

PAINTING

Fight low returns and rising levies with us P: 1300 482 736 W: https://www.strataguardian.com/ E: contact@strataguardian.com

TRADECOM GROUP

Innovative Commercial Building Projects P: 1300 301 888 W: https://tradecomgroup.com/ E: services@tradecomgroup.com

FIRE SERVICES Linkfire Pty Ltd

Your essential safety partner P: 1300 323 263 W: https://www.linkfrire.com.au/ E: sales@linkfire.com.au

PLUMBING Drain Fixers Pipe Relining

Blocked Drains Fixed Forever P: 1300 663 569 W: https://www.drainfixers.com.au/ E: office@drainfixers.com.au

Higgins Coatings Pty Ltd

Specialist painters in the strata industry P: 1300 HIGGINS W: https://www.higgins.com.au/ E: info@higgins.com.au

CPR Facade Upgrade Specialists

We clean, repair & repaint multi-storey buildings P: 0493 651 643 W: https://cprfacadeupgrades.com.au/ E: info@facadeupgrades.com.au

Expert Painting & Renovation Fast, Efficient, Quality service P: 0404 330 332 W: https://expertpaint.com.au/ E: expertpainting73@gmail.com

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Advertise with VIEW OUR MEDIA KITS: As of April 2022, The Strata Magazines received a national audience engagement of around 20,000 views within one month of their release.

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LookUpStrata’s Newsletters have a national audience of over 16,000 subscribers.

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