The VIC Strata Magazine | December 2023

The VIC

STRATA MAGAZINE DECEMBER 2023

How to communicate with your committee Page 14 | Strata Solve

Identifying thermal loss and improving energy efficiency in buildings Page 16 | Sedgwick + Voltin

What information should be included on a notice of entry?

Page 20 | Tisher Liner FC Law

About Us LookUpStrata is Australia’s Top Property Blog Dedicated to Strata Living. The site has been providing reliable strata information to lot owners, strata managers and other strata professionals since 2013.

As well as publishing legislative articles to keep their audience up to date with changes to strata, this family owned business is known for their national Q&A service that provides useful responses to lot owners and members of the strata industry. They have created a national network of leading strata specialists across Australia who assist with 100s of the LookUpStrata audiences’ queries every month.

Strata information is distributed freely to their dedicated audience of readers via regular Webinars, Magazines and Newsletters. The LookUpStrata audience also has free access to The LookUpStrata Directory, showcasing 100s of strata service professionals from across Australia. To take a look at the LookUpStrata Directory, flip to the end of this magazine.

Meet the team

Nikki began building LookUpStrata back in 2012 and officially launched the company early 2013.

With a background in Information Management, LookUpStrata has helped Nikki realise her mission of providing detailed, practical, and easy to understand strata information to all Australians.

Nikki shares her time between three companies, including Tower Body Corporate, a body corporate company in SEQ. Nikki is also known for presenting regular strata webinars, where LookUpStrata hosts a strata expert to cover a specific topic and respond to audience questions.

Nikki Jovicic Owner / Director

Liza came on board in early 2020 to bring structure to LookUpStrata. She has a passion for processes, growth and education. This quickly resulted in the creation of The Strata Magazine released monthly in New South Wales and Queensland, and bi-monthly in Western Australia and Victoria. As of 2021, LookUpStrata now produce 33 state based online magazines a year.

Among other daily tasks, Liza is involved in scheduling and liaising with upcoming webinar presenters, sourcing responses to audience questions and assisting strata service professionals who are interested in growing their business.

Liza Jovicic Sales and Content Manager

Learn more here → https://www.lookupstrata.com.au/about-us/ You can contact us here → administration@lookupstrata.com.au Disclaimer: The information contained in this magazine, including the response to submitted questions, is not legal advice and should not be relied upon as legal advice. You should seek independent advice before acting on the information contained in this magazine. www.lookupstrata.com.au

2 www.lookupstrata.com.au

Contents 4 Bundling multiple resolutions into one all-encompassing resolution Phillip Leaman, Tisher Liner FC Law

6 Building repairs: realising your investment Edwina Feilen, Sedgwick

8 If renewing strata insurance doesn’t warrant a strata meeting, what does?

Tyrone Shandiman, Strata Insurance Solutions

10 Are your owners corporation rules up to date?

Phillip Leaman, Tisher Liner FC Law

12 Enhancing your property’s insurability by improving bushfire risk rating

16 Identifying thermal loss and improving energy efficiency in buildings Edwina Feilen, Sedgwick & Stephen Thornton, Voltin

18 Can a landlord use the building’s facilities?

Callum Wilson, The Strata Shepherd

20 What information should be included on a notice of entry?

Phillip Leaman, Tisher Liner FC Law

22 Events, training, advocacy and more Strata Community Association (VIC)

24 The VIC LookUpStrata Directory

Tyrone Shandiman, Strata Insurance Solutions

14 How to communicate with your committee Chris Irons, Strata Solve

Thanks to our sponsors

Bundling multiple resolutions into one all-encompassing resolution

Our owners corporation combined a number of separate resolutions requiring a special resolution into one super allencompassing resolution. There was only a single tick box to approve both resolutions. Is this legal?

Providing the wording is clear, and the resolution subject matter is passed by the correct type of resolution (i.e. ordinary, special or unanimous), there is unlikely a basis to say the resolution is not valid. If the resolution includes a combination of matters that are ordinary resolutions and matters that are special resolutions (i.e. a lease or provision of a service), the higher type of resolution would apply to the whole resolution.

Owners corporations need to ensure they comply with their statutory obligations to act in good faith and exercise due care and diligence.

We would not recommend owners corporations bulk a lot of matters in the one resolution.

Owners corporations need to ensure they comply with their statutory obligations to act in good faith and exercise due care and diligence.

It would not be best practice to include multiple matters in the one resolution as lot owners only have the ability to vote for or against the resolution read as a whole.

This means there is greater likelihood of the resolution not being passed.

4 www.lookupstrata.com.au

Phillip Leaman | Tisher Liner FC Law ocenquiry@tlfc.com.au READ MORE HERE

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Building repairs realising your investment Edwina Feilen, building consultancy division, Sedgwick Australia December 2023

Now more than ever, it is essential to understand the role and obligations of an owners corporation (OC) when a building requires any sort of repairs, maintenance or capital works. ‘By definition an OC manages the common property of a residential, commercial, retail, industrial or mixed-use property development.’ The role of an OC is to make important decisions about building repairs and the budgeting and/or financial investment associated with such projects.

In Australia, there are different regulatory requirements OC’s must abide by across states and territories to ensure the adequate maintenance of built assets. Not only does this involve the upkeep of a building, but also its longevity, performance, financial sustainability and, in most cases, its appreciation in value. It is important that owners recognise that such an approach requires investment from both a time and cost perspective.

Realising your investment should not be understated. The flow on effect will result in the OC spending more time and money to achieve the desired result. When it comes to building works of any nature, there are several core fundamentals that should be considered: • Define the objective and extent of works to be done.

What do you want to achieve?

• Do your research - engage reputable providers with

the correct qualifications, licensing and insurances.

• Ensure the extent of works and costs are balanced

with the benefits.

• Check the warranty/guarantee of the works being provided.

• Cost verification – to ensure costs are fair and reasonable.

Experts such as quantity surveyors can assist.

• Receive expert assistance to manage the works as a

third party; this will save time and money. Construction management is not a strata manager’s area of expertise.

Whilst the above may seem simple, strata building works can be complex with multiple stakeholders and personalities to manage. Coupled with environmental factors such as labour shortages, cost of materials and supply chain issues, realising your investment requires careful planning right from the start.

These challenges may be further compounded if an OC takes a significant period of time to progress building works. The introduction of new regulations may tighten compliance requirements and broaden scopes of works.

Inevitably costs will increase, and therefore, so will the size and cost of the overall project.

It is critical that OCs make timely decisions to progress

• Forensic investigations - identify all underlying issues.

building works. The industry is seeing delayed jobs being

Only addressing symptoms on the surface will be more

re-quoted at higher amounts due to the increased costs

costly in the long run.

of doing business. This is why it's imperative owners

• Scope it correctly - a detailed specification outlines

all works required.

• Obtain quotes based on the same scope of works

(like for like).

caring counts | sedgwick.com

understand that realising their investment may not be immediately seen or felt. However, experience shows that when you don’t invest time or money wisely, it will cost more in the long run.

4 KEY CRITICAL ITEMS You need it to be all inclusive

You need it to conform with the current statuaroty requirements

You need a warranty or guarantee

You need it to ensure the extent and costs are balanced with the benefits

S E D GW I C K B U I L D I N G CO N S U LTA N C Y S E RV I C E S We have provided expert building consultancy services for the past 20 years. As the largest home warranty consultancy specialist team in Australia, Sedgwick has extensive capabilities in forensic building consultancy, technical inspection service (TIS), policy assessments, preparation of scopes of work, tender validation processes and construction management.

Our specialty is the management of remediation work within the residential, multi-storey residential and mixed-use strata complex landscapes.

Contact us if you require assistance with your building repair issues, planning and/or associated costs.

Edwina Feilen | Business solutions manager,

Building consultancy division, Sedgwick Australia

To learn more about our

P. +61 424 750 900

strata solutions, click here

E . sales.au@sedgwick.com

caring counts | sedgwick.com

If renewing strata insurance doesn’t warrant a strata meeting, what does?

Does the decision to renew building insurance, made by the committee behind closed doors without a compliant strata meeting, fulfil the requirements for sufficient disclosure and transparency?

Does the decision to renew building insurance, made by the committee behind closed doors without a compliant strata meeting, fulfil the requirements for sufficient disclosure according to John Trowbridge’s Strata Insurance Disclosure Handbook?

Insurance is a significant item of expenditure with serious ramifications if not executed correctly.

If renewing strata insurance doesn’t warrant a strata meeting, then what does?

8 www.lookupstrata.com.au 8 www.lookupstrata.com.au

Providing full disclosure to the committee and subsequently incorporating this information into the strata records is a reasonable and acceptable approach.

While strata legislation across Australia imposes conditions on the approval of certain decisions at a general meeting for strata buildings, it’s important to note that decisions related to insurance are not explicitly included in this requirement.

The owners typically elect a committee to take on the responsibility of making certain decisions on behalf of all owners, and buying decisions on insurance is part of the function and mandate of a committee.

In the context of John Trowbridge’s recommendation, the disclosure proposed should undoubtedly be integrated into the owners corporation’s records. These records should be accessible to all owners, ensuring transparency and accountability within the community.

Although I cannot speak on behalf of John Trowbridge and his specific findings, I personally hold the perspective that providing full disclosure to the committee and subsequently incorporating this information into the strata records is a reasonable and acceptable approach. This approach aligns with the principles of informed decision-making and promotes a well-informed committee that can act in the best interest of all owners.

John Trowbridge, Trowbridge Consulting has recently developed a Disclosure Handbook User Guide outlining the intended use of the material within the Handbook.

Tyrone Shandiman | Strata Insurance Solutions tshandiman@iaa.net.au READ MORE HERE

• • • • •

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11

Enhancing your property’s insurability by improving bushfire risk rating

Q

Our strata plan is in a bushfire prone area. Should we consider the appropriateness of our building materials?

Given that our strata plan is in a bushfire prone area, this prompts considerations about the BAL rating and the necessary repairs for the common property. It also raises questions about appropriate materials and who should oversee these matters.

Should the control rest with the strata manager, the committee, individual lot owners, or perhaps a collaborative effort involving all three parties?

A

Failure to comply can expose owners corporations to liabilities associated with noncompliance.

Compliance with relevant building and fire codes is a paramount consideration for any strata building, as failure to comply can expose owners corporations to liabilities associated with non-compliance.

12 www.lookupstrata.com.au

From an insurance perspective, insurers rate more favourably on buildings with 100% non-combustible materials. The most favourable ratings are for properties with brick or concrete external walls. Insurers also rate based on the property’s location, including proximity to bushland, and will consider fire safety and risk engineering factors.

In cases where neither the insurer nor local authorities require a change in materials, the decision to upgrade building materials to reduce the property’s risk rating falls to the owners corporation. This proactive step can potentially enhance the property’s insurability by improving its risk rating.

Nonetheless, such a decision requires careful consideration and consultation, ideally with a qualified insurance broker.

Before embarking on any material upgrade project, seeking advice from an insurance adviser to understand the benefit to the owners corporation is highly advisable.

Tyrone Shandiman | Strata Insurance Solutions tshandiman@iaa.net.au READ MORE HERE

How to communicate with your committee

As an owner, what communication approach is most effective for prompting the strata committee to respond to requests, instructions, or questions?

14 www.lookupstrata.com.au

You need to make sure that your message to the committee is clear and it needs to be something they can make a decision on.

The clearer, the better. You need to make sure that your message to the committee is clear, and it needs to be something they can make a decision on.

If you provide a lot of words, and include nothing that enables the committee to make a decision, you’re just throwing out statements without any questions.

That’s a mistake.

To begin with, you need to compel the committee to take an action they can take, and committees make decisions.

You’ve got to give them a firm concept, we call it a motion, that they can decide upon. That way, they must take action.

Chris Irons | Strata Solve chris@stratasolve.com.au READ MORE HERE

15

Identifying thermal loss and improving energy efficiency in buildings

What are AI capabilities to identify thermal loss and improve the energy efficiency of buildings?

In the not too distant future, a specialised AI-based platform will provide energy audits for building owners.

Stephen: We’re currently working with a company developing a comprehensive energy auditing system using our external thermal imaging combined with the internal thermal assessment and thermal monitoring to create a comprehensive energy auditing platform. In the not too distant future, there will be a specialised AI based platform that can provide energy audits for building owners. It’s designed primarily for the industrial and commercial space, but it will 16 www.lookupstrata.com.au

have applicability in high-rise residential, especially where the building has an integral HVAC system. It’s not that far away.

Edwina: We will see much more in this space, with environmental and social governance becoming a big part of the industry. The technology is moving that way.

The government is advocating for change and for buildings to become carbon-neutral.

It’s only natural that the technology will evolve in this direction.

Edwina Feilen | Sedgwick edwina.feilen@au.sedgwick.com

Stephen Thornton | Voltin Steve@voltin.com.au READ MORE HERE

17

Can a landlord use the building’s facilities?

It may be difficult to enforce your request without anything explicit in the rules.

The first (and best) place to check is the owners corporation’s registered rules, as they may specify the terms surrounding the use of common facilities.

In the absence of anything explicit in the rules, it may be difficult to enforce your request.

I imagine most owners would agree that the intention is for residents only to use the facilities. However, there is an argument that if an owner is paying owners corporation fees, why can’t they use the facilities?

One of the newer model rules, 4.1.7, outlines the following: 7. T he owners corporation may impose reasonable conditions on a lot owner’s right or an occupier’s right to access or use common property to protect the quiet enjoyment, safety and security of other lot owners, including but not limited to imposing operating hours on facilities such as gymnasiums and swimming pools.

If an owner rents out his lot, can he still return to the building and use the facilities, or has he passed on this benefit to his tenant?

Our Strata complex has facilities for residents.

An owner has moved out of his apartment, rented his property, and retained a key to the facilities. The owner returns to the property several times weekly and uses the facilities.

Does the owners corporation have a right to ask him to cease this activity as he has passed on his right to the facilities by renting out his apartment?

18 www.lookupstrata.com.au

My suggested approach would be to contact the owner, request that he stop using the facilities (given he doesn’t reside there), and substantiate the request through either the relevant registered rule or model rule 4.1.7.

If he continues using the facilities, I would consider obtaining legal advice.

Callum Wilson | The Strata Shepherd info@thestratashepherd.com.au READ MORE HERE

What information should be included on a notice of entry?

Does the Act define the requirement for what is included in a notice of entry?

Does the Act define the requirement for what is included in a notice of entry?

Can an owners corporation issue a notice of entry with very little information to substantiate the need for access, the extent of access, to what common property access is needed and for what purpose?

Is it reasonable that the Act provides the owners corporation with carte blanche right to access a lot without appropriate substantiation for the need, duration and extent?

20 www.lookupstrata.com.au

The Act does not specify what information is required, but it should, in my view, provide sufficient detail as to the nature of the works to be carried out, when the works are to be performed and by whom.

Owners corporations have a statutory right of entry under section 50 of the Act. This provides:

When can an owners corporation authorise a person to enter a lot?

the delay. Ultimately, the lot owner was ordered to pay $13,799, but that was mainly due to a lack of evidence to substantiate the rest.

Legal advice should be sought, and discussions with the owners corporation should be prompt to see if a resolution can be obtained that meets the needs of all parties.

Phillip Leaman | Tisher Liner FC Law ocenquiry@tlfc.com.au READ MORE HERE

1. A n owners corporation may authorise a person to enter a lot or a building on a lot on its behalf to carry out repairs, maintenance or other works in accordance with section 47(1), 47(2) or 48(3).

2. A n owners corporation may authorise a person to enter a lot or a building on a lot where necessary to carry out repairs, maintenance or other works on its behalf on the common property.

The Act does not specify what information is required, but it should, in my view, provide sufficient detail as to the nature of the works to be carried out, when the works are to be performed and by whom.

There are timeframes imposed for the notice under the Act, which are longer if there is a tenant.

If a notice lacks proper details, it can be challenged at VCAT. But be warned. The tribunal can order compensation against a lot owner who refuses access and causes major works to be delayed.

An example where a lot owner was ordered to pay compensation to an owners corporation is Owners Corporation No. 1 – PS434030V v Carroll (Owners Corporations) [2016] VCAT 1863. In that case, the lot owner refused access to his balcony for the owners corporation to carry out facade works. That led to the owners corporation incurring around $90,000 in losses due to

‘‘A surprising approach to Strata Management’’

Good strata management hinges on regular communication and prompt service.

We are a small boutique style management company, keeping it simple and streamlined.

Due to the manageable size of our portfolio, communication is prompt and backed up with the necessary service and support.

At the end of the day, it is a service industry and reputations are based on the service and support that management companies provide.

If you as an owner are currently thinking that you are paying for poor service with little support and communication, why not give us a quick call?

You may be pleasantly surprised.

Call 03 8726 9962 www.stratapoint.com.au www.stratapoint.com.au

SCA (Vic) Advocacy Update SCA (Vic) has been actively engaged with various government departments and agencies regarding our advocacy agenda, as well as meeting with community groups/stakeholders to understand broader perspectives on the issues facing strata communities in Victoria.

As part of this, SCA (Vic) welcomed the joint announcement of a Victorian-Commonwealth Government deal to deliver thousands of rooftop solar installations for apartment residents across the state as a positive step toward creating a more sustainable future for strata.

In October, we held our annual Pillar Awards for Excellence dinner at Leonda by the Yarra which was a wonderful opportunity for our members to meet, network, and celebrate all the hard work which has been performed within our sector.

Most recently, SCA (Vic) held a two-day 2024-2026 strategy planning workshop. The workshop brought our Board and Staff together for a series of open and productive conversations centred on how to improve our operations as well as defining our priorities moving forward. Consequently, our priorities include: enhancing member value, increasing brand recognition, resourcing for optimal impact, and earning the ear of the government.

Webinar - VCAT Appointed Administrators 7 December 10:30am – 11:30am via Zoom Member Price - $66 Non-Member Price - $132 CPD: 1 Are you a strata manager who is looking for ways to support your residents with disabilities and other impairments? A VCAT Appointed Administrator (Victoria, Australia) can be a valuable resource for these residents. A VCAT Appointed Administrator is a person appointed by the Victorian Civil and Administrative Tribunal (VCAT) to make financial and property decisions on behalf of a person who is unable to do so for themselves. This may be due to a disability, mental illness, or other impairment.

A VCAT Appointed Administrator; Manages finances, pays bills, invests money, buys and sells property & makes decisions about accommodation and care. By working with a VCAT Appointed Administrator, you can help your residents to maintain their independence and quality of life.

Join our upcoming webinar to learn more about VCAT Appointed Administrators and how they can support your residents.

Register: https://www.trybooking.com/CNANE

Online Launch of the SCA Strata Insurance Disclosure Best Practice Guide - Exclusive for SCA Members 6 December 11:00am - 12:30pm AWST Via Zoom. Registrations close: 5 December 12 Noon Complimentary Member Only Webinar CPD: 1.5 Enquiries: events@strata.community You will receive the Zoom details to access the webinar prior to the event.

Strata Community Association (SCA) invites you to join us for a free virtual event to understand the new industry best practice being introduced over the course of 2024, which aims to improve strata insurance disclosure and transparency.

The strata insurance market is complex, and for SCA members to adapt to the evolving strata insurance market and respond to government and regulator expectations for consumer protections, trust and confidence, we need to improve strata committee understanding of the fees, charges and overall amounts totalled for strata insurance policies.

Join us as we step through what will become the new standard for best practice next year with Chris Duggan, Stephen Brell, Alan Ferre, Andrew Davidson, Andrew Chambers, and Greg Nash.

REGISTER HERE and don’t miss your chance to participate in a future-shaping conversation for the strata insurance industry.

Round Table Discussion, Port Melbourne 15 December 9:30am – 11:30am Member Price - $99 CPD: 2 Strata Managers are invited to participate in an SCA (Vic) Round Table Discussion centered on “Exploring Legislation and Regulatory Frameworks: Implications for Strata Managers.”

This event is designed to facilitate an in-depth exploration of the Owners Corporation Act and associated legislation, equipping attendees with the essential knowledge required for effective management in their roles.

Expert facilitators: Tim Graham (Bugden Allen Graham Lawyers), Maree Baker (CHU), Fab Corelli (Tymaline Building Services), and Jenny Wang (Berrigan Doube Lawyers) Key Benefits: • Gain in-depth knowledge of legislation and regulatory frameworks • Receive expert guidance about the OC Act. • Network with peers.

Register: https://www.trybooking.com/CMSEN

Principals Retreat 14- 17 March, 2024 SCA (Vic) invites senior members such as General Managers, CEOs, Directors, and Principals from Strata Management Companies to the Principals Retreat 2024 at Mantra Lorne, a unique beachfront property on the Great Ocean Road, Victoria.

Beginning with welcome drinks, canapés and lawn bowls on Thursday evening, the retreat unfolds against the historic setting of Victoria’s oldest guesthouse. Friday and Saturday feature insightful, theme-based discussions led by industry experts, starting at 9:30 am, and conclude with social dinners in the evening. A round of golf on Sunday morning caps off the event, blending networking with relaxation.

Mantra Lorne, set amidst 12 acres of beautifully landscaped gardens, offers a historically rich destination. It’s perfect for Principals seeking to merge business with leisure, featuring amenities like an indoor heated mineral pool, outdoor tennis courts, and restaurant.

EARLY BIRD DISCOUNT 10% ENDS 22 DECEMBER Program TBC Register: https://www.trybooking.com/CMZJU

Senior Leaders Forum: Large Scale Complex Buildings 12-13 February 2024, InterContinental Melbourne Keep up with the rapid pace of change strata is experiencing and be an equipped strata management leader to meet the changes for the future. Immerse yourself in a program of content specifically tailored for managing large scale complex buildings.

Whether you’re a business owner looking to expand and grow your business to the next level, develop efficiencies in managing larger properties, or you’re wanting to take the next step in your career, this forum allows you to engage in education to cultivate and enhance your professional development as a senior leader.

Network with fellow strata executives from across Australasia as we discuss and explore the future of strata and the most important issues facing you and your teams.

Our aim is to provide an opportunity for you to become more effective in collaborating with your peers whilst gaining skills and knowledge to further improve operational performance.

The Senior Leaders Forum full delegate registration includes 1.5 days of local presenters and panellists covering agenda-setting conversations, site visits, and all meals throughout the event including a casual dinner.

Senior leaders are invited to join us to develop on learnings over a tailored program and earn up to 6 CPD points in the process.

Get inspired – exclusive conversations featuring leading information from our guest speakers and top strata executives.

Please note this event is open to SCA Strata Management members only.

Register: https://www.strata.community/2024-senior-leadersforum

Your source of reliable Strata news and information since 2013 Providing detailed, practical, and easy to understand strata information to all Australians.

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EDUCATION & TRAINING LookUpStrata

Australia’s Strata Title Information Site W: https://www.lookupstrata.com.au/ E: administration@lookupstrata.com.au

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Owners Corporation Network

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Your Strata Property

Demystifying the legal complexities of apartment living

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FACILITY MANAGEMENT LUNA

Building and Facilities Manager P: 1800 00 LUNA (5862) W: https://www.luna.management/ E: info@luna.management

Australian Facilities Management

Integrated facilities management services & solutions P: 03 9816 4722 W:https://www.australianfacilitiesmanagement.com.au/ E: info@australianfacilitiesmanagement.com.au

Elite Building Managers Australia

Building Manager experts.

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RFM Facility Management Pty Ltd

Strata and Specialist Cleaners P: 1300 402 524 W: https://www.rfmfacilitymanagement.com.au/ E: nathan@rfmfacilitymanagement.com.au

SOFTWARE Mimor

Connecting People – Creating Communities P: 0414 228 644 W: https://www.mimor.com.au/ E: info@mimor.com.au

Stratabox

Building Confidence P: 1300 651 506 W: https://stratabox.com.au/ E: contact@stratabox.com.au

ResVu

Customer Service Software for Strata P: 08 7477 8991 W: https://resvu.com.au/ E: enquiries@resvu.com.au

StrataMax

Streamlining strata P: 1800 656 368 W: https://www.stratamax.com/ E: info@stratamax.com

MYBOS

Building Management - Residential & FM Schemes P: 1300 912 386 W: https://www.mybos.com.au/ E: sam@mybos.com.au

StrataVault

Connecting people, processes, and applications P: 1300 082 858 W: http://www.stratavaults.com/ E: team@thestratavault.com

Urbanise

Automate your workload to increase efficiency.

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Onsite Building Management Software Modern and user friendly BMS P: 0490 091 887 W: https://onsite.fm E: hello@onsite.fm

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Budget Vals

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QIA Group

HFM Asset Management Pty Ltd

Compliance Made Easy P: 1300 309 201 W: https://www.qiagroup.com.au/ E: info@qiagroup.com.au

BIV Reports

Specialist in Strata Compliance Reports P: 1300 107 280 W: https://www.biv.com.au/ E: biv@biv.com.au

GQS

Quantity Surveyors & Building Consultants P: 1300 290 235 W: https://gqs.com.au/ E: info@gqs.com.au

Leaders in Building Efficiency P: 1300 021 420 W: https://www.hfmassets.com.au/ E: info@hfmassets.com.au

Independent Inspections

Sinking Fund Forecast, Insurance Valuations, OHS P: 1300 857 149 W: http://www.iigi.com.au/ E: admin@iigi.com.au

Mabi Services

Valuations, Maintenance Plans, Asbestos P: 1300 762 295 W: https://www.mabi.com.au/ E: info@mabi.com.au

BCRC Construction Materials & Durability Consultants

Quality Building Management

P: 02 9131 8018 W: https://bcrc.com.au/ E: sydney@bcrc.com.au

keeping your buildings legally compliant and safe P: 1300 880 466 W: https://qbm.com.au/ E: sales@qbm.com.au

Roscon

CORE Consulting Engineers

Property services & facilities management P: 1800 767 266 W: https://www.roscon.com.au/ E: info@roscon.com

Delivering 360° engineering solutions for strata P: 02 8961 3250 W: https://core.engineering/ E: admin@core.engineering

Solutions in Engineering

Essential Services Compliance

Forte Asset Services

Leary & Partners: quantity surveying services Quantity Surveying Services Since 1977

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P: 1800 808 991 W: https://www.leary.com.au/index.php/ E: enquiries@leary.com.au

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INSURANCE

STRATA LAWYERS

Strata Insurance Solutions

Tisher Liner FC Law Pty Ltd

Whitbread Insurance Brokers

Bastion Legal

CHU Underwriting Agencies Pty Ltd

Douglas Cheveralls Lawyers

Strata Community Insurance

Bugden Allen Graham Lawyers

Protection for your strata property. And you.

P: 1300 724 678 W: https://www.stratacommunityinsure.com.au E: myenquiry@scinsure.com.au

Specialising in property development & strata law P: 02 9199 1055 W: https://bagl.com.au/ E: info@bagl.com.au

Flex Insurance

Holman Webb Lawyers

Your Cover Your Choice P: 1300 201 021 W: https://www.flexinsurance.com.au/ E: info@flexinsurance.com.au

Body Corporate and Strata Dispute Experts P: 61 732 350 100 W: https://www.holmanwebb.com.au/ E: icontact@holmanwebb.com.au

Driscoll Strata Consulting

Grace Lawyers

VALUERS

Aitken Partners

Protecting owner assets is who we are.

P: 1300 554 165 W: https://www.stratainsurancesolutions.com.au/ E: info@stratainsurancesolutions.com.au Empower Your Vision P: 1300 424 627 W: https://www.whitbread.com.au/ E: info@whitbread.com.au

Specialist Strata Insurance Underwriting Agency P: 1800 022 444 W: https://www.chu.com.au/ E: info_nsw@chu.com.au

Knowledge | Experience | Service P: 0402 342 034 W: https://driscollstrataconsulting.com.au/ E: Enquiries@driscollstrataconsulting.com.au

Asset Strata Valuers

Leaders in Strata Property Valuations P: 1800 679 787 W: https://assetstratavaluers.com.au/ E: workorders@assetstratavaluers.com.au

Adelaide StrataVal Strata & Community Insurance Valuations P: 08 7111 2956 W: https://www.strataval.com.au/ E: valuations@strataval.com.au

ELECTRICAL

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Experts in Owners Corporations Law P: 03 8600 9314 W: https://tlfc.com.au/expertise/owners-corporation/ E: ocenquiry@tlfc.com.au Experts in plumbers insurance law P: (03) 8457 7751 W: https://bastionlegal.com.au/ E: info@bastionlegal.com.au The Go-To Strata Lawyers P: 08 9380 9288 W: https://www.dclawyers.com.au/ E: office@dclawyers.com.au

Know. Act. Resolve.

P: 03 9674 0474 W: https://gracelawyers.com.au/ E: enquiries@gracelawyers.com.au Law firm with a dedicated OC team P: 03 8600 6000 W: https://www.aitken.com.au/ E: dandronaco@aitken.com.au

Royer Mace Lawyers

Your Property is our Priority P: 0434 388 898 W: https://royermace.com.au/ E: solon@royermace.com.au

PEST CONTROL EPC – Enviro Pest Control Your local pest control experts in Melbourne P: 03 9059 0300 W: https://www.epcontrol.com.au/ E: info@epcontrol.com.au

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STRATA MANAGEMENT The Knight

Strong family values & real hands-on experience P: 03 9509 3144 W: https://www.theknight.com.au/ E: newbusiness@theknight.com.au

StrataPoint Owners Corp.

“A surprising approach to Strata Management” P: 03 8726 9962 W: https://stratapoint.com.au/ E: Hello@stratapoint.com.au

Body Corporate Victoria

Specialist provider of strata management in Melbourne

P: 03 9807 2211 W: https://bodycorpvic.com.au/ E: info@bodycorpvic.com.au

Engine Property Group

Your dedicated OC managers, thinkers, and solvers P: 03 9235 9900 W: https://www.enginepropertygroup.com.au/ E: reception@enginepropertygroup.com.au

CLEANING

Strata Management Consultants

Clean As You Go

We Help Committees to Change OC Companies P: 1300 917 848 W: https://www.strataconsultants.com.au/ E: office@strataconsultants.com.au

Leaders in Caretaking and Facility Maintenance P: 1300 525 651 W: http://www.cleanasyougo.com.au/ E: info@cleanasyougo.com.au

Civium Communities

1800 AUS JUNK

When you build trust, you build a community P: 1300 724 256 W: https://civium.com.au/ E: clientservices@civium.com.au

Quantum United Management

Creating vibrant and connected communities P: 61 383 608 800 W: https://www.quantumunited.com.au/ E: info@quantumunited.com.au

SOCM

Owners Corporation Management Melbourne P: 03 9495 0005 W: https://socm.com.au/ E: info@socm.com.au

Network Pacific Strata Management

Supporting our strata communities P: 07 5609 8677 W: www.networkpacificstratamanagement.com.au/ E: info@networkpacific.com.au

Bright & Duggan

We get rid of your junk.

P: 1800 287 586 W: https://ausjunk.com.au/ E: info@ausjunk.com.au

STRATA LOAN PROFESSIONALS StrataLoans

The Experts in Strata Finance P: 1300 785 045 W: https://www.strata-loans.com/ E: info@strata-loans.com

Lannock Strata Finance

The Leading Strata Finance Specialist P: 1300 851 585 W: https://lannock.com.au/ E: strata@lannock.com.au

Austrata Finance

Pay Now or Pay Later: It’s Your Choice® P: 1300 936 560 W: https://austratafinance.com.au/ E: info@austratafinance.com.au

Strata Professionals P: 0299027100 W: https://bright-duggan.com.au/ E: customercare@bright-duggan.com.au

SSKB Strata Managers

A Positive Difference in Strata P: 07 5504 2000 W: https://sskb.com.au/ E: sskb@sskb.com.au

ELECTRICAL

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ELECTRICAL

PAINTING

Energy On Pty Ltd

Higgins Coatings Pty Ltd

ENM Solutions

CPR Facade Upgrade Specialists

Providing utility network solutions P: 1300 323 263 W: https://www.energyon.com.au/ E: EnergyServices@EnergyOn.com.au Providing Solutions for Embedded Networks P: 1300 000 366 W: https://www.enmsolutions.com.au/ E: info@ENMSolutions.com.au

LIFTS & ELEVATORS Innovative Lift Consulting Pty Ltd

Australia’s Vertical Transportation Consultants P: 0417 784 245 W: https://www.ilcpl.com.au/ E: bfulcher@ilcpl.com.au

The Lift Consultancy

Trusted Specialised Advice P: 07 5509 0100 W: https://theliftc.com/ E: sidb@theliftc.com

Strategic Lift Solutions

Specialist painters in the strata industry P: 1300 HIGGINS W: https://www.higgins.com.au/ E: info@higgins.com.au We clean, repair & repaint multi-storey buildings P: 0493 651 643 W: https://cprfacadeupgrades.com.au/ E: info@facadeupgrades.com.au

MARKETING Ki Creative Design

Purposeful Design Solutions P: 0451 541 066 E: kiara.mcilroy@gmail.com

ENERGY Arena Energy Consulting Pty Ltd

Independent Embedded Network Consulting Services P: 0452 411 247 W: https://www.arenaenergyconsulting.com.au/ E: joseph@arenaenergyconsulting.com.au

We know Lifts and we make things happen!

P: 0475 353 090 W: https://www.strategicliftsolutions.com.au/ E: lynne@strategicliftsolutions.com.au

ABN Lift Consultants

A team of friendly, open minded professionals P: 0468 659 100 W: https://www.abnlift.com/ E: andrew@abnlift.com

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RECRUITMENT SERVICES sharonbennie – Property Recruitment

Matching top talent with incredible businesses P: 0413 381 381 W: https://www.sharonbennie.com.au/ E: sb@sharonbennie.com.au

Essential Recruitment Solutions

Specialising in Strata recruitment P: 0448 319 770 W: https://www.essentialrecruitmentsolutions.com.au/ E: maddison@essentialrecruitmentsolutions.com

ACCOUNTANTS Tinworth & Co

Chartered Accountant & Strata Auditors P: 0499 025 069 W: https://www.tinworthaccountants.com.au/ E: caren.chen@tinworth.com

Matthew Faulkner Accountancy

Strata Auditing specialists P: 0438 116 374 W: https://www.mattfaulkner.accountants/ E: matt@mattfaulkner.accountants

OC Auditors and Accountants

Specialist OC Auditors and Accountants P: 03 9252 2020 W: https://www.linkedin.com/in/michaelburhala/ E: michael@mwbaccountants.com.au

SUSTAINABILITY The Green Guys Group

Australia’s Leading Energy Saving Partner W: https://www.greenguys.com.au/ E: sean@greenguys.com.au

PROJECT MANAGEMENT Alpha14 Property Group

Project Management Services P: 0417 378 331 W: https://alpha14.com.au/ E: projects@alpha14.com.au

DELIVERY & COLLECTION SERVICES Groundfloor™

Australian parcel, mail, and refrigerated lockers P: 03 9982 4462 W: https://groundfloordelivery.com/ E: ask@groundfloordelivery.com

FRANCHISERS Network Pacific Strata Franchise

Join our successful team P: 03 9999 5488 W: www.networkpacificstratafranchise.com.au/ E: networkpacific@franchisedevelopments.com.au

ANTENNAS Install My Antenna

Professional TV Antenna Service For You Today P: 1300 800 123 W: https://www.installmyantenna.com.au/ E: info@installmyantenna.com.au

AUDITORS Property Audit & Assurance

Strata & Managed Property Auditing Specialists P: 03 9525 3777 W: http://www.lowelippmann.com.au/ E: paa@llca.com.au

CLOTHES LINES Lifestyle Clotheslines

Clothesline and washing line supplier & installer P: 1300 798 779 W: https://www.lifestyleclotheslines.com.au/ E: admin@lifestyleclotheslines.com.au

STRATA REPORTS Strataregister.com Pty Ltd

Find the Strata / CT Manager for your property P: 0411 483 249 W: https://www.strataregister.com/ E: hello@strataregister.com

Rawlinsons

Calculated Confidence P: 08 9424 5800 W: https://www.rawlinsonswa.com.au/ E: info@rawlinsonswa.com.au

FIRE SERVICES Linkfire Pty Ltd

Your essential safety partner P: 1300 323 263 W: https://www.linkfrire.com.au/ E: sales@linkfire.com.au

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CONSULTING

INVESTMENT SERVICES

Strata Solve

Strata Guardian

The Strata Shepherd

DEFECT RESTORATION

Untangling strata problems P: 0419 805 898 W: https://stratasolve.com.au/ E: chris@stratasolve.com.au Guiding owners towards better outcomes P: 0431 925 908 W: https://www.thestratashepherd.com.au/ E: info@thestratashepherd.com.au

Fight low returns and rising levies with us P: 1300 482 736 W: https://www.strataguardian.com/ E: contact@strataguardian.com

24:seven Maintenance Solutions

Comprehensive building maintenance services P: +61 3 9008 5423 W: https://24sevenms.com.au/ E: admin@24sevenms.com.au

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