The QLD Strata Magazine | September 2023

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The QLD STRATA MAGAZINE

SEPTEMBER 2023

Commercial decision to fix water damage issues rather than lodge a claim

Page 6 | Strata Insurance Solutions

We don’t have petrol pumps in the building, so why do we need EV chargers

Page 12 | Altogether Group

Queensland Government takes a clear position on pets in bodies corporate

Page 14 | Strata Solve & Hynes Legal

About Us

LookUpStrata is Australia’s Top Property Blog Dedicated to Strata Living. The site has been providing reliable strata information to lot owners, strata managers and other strata professionals since 2013.

As well as publishing legislative articles to keep their audience up to date with changes to strata, this family owned business is known for their national Q&A service that provides useful responses to lot owners and members of the strata industry. They have created a national network of leading strata specialists across Australia who assist with 100s of the LookUpStrata audiences’ queries every month.

Strata information is distributed freely to their dedicated audience of readers via regular Webinars, Magazines and Newsletters. The LookUpStrata audience also has free access to The LookUpStrata Directory, showcasing 100s of strata service professionals from across Australia. To take a look at the LookUpStrata Directory, flip to the end of this magazine.

Meet the team

Nikki began building LookUpStrata back in 2012 and officially launched the company early 2013. With a background in Information Management, LookUpStrata has helped Nikki realise her mission of providing detailed, practical, and easy to understand strata information to all Australians.

Nikki shares her time between three companies, including Tower Body Corporate, a body corporate company in SEQ.

Nikki is also known for presenting regular strata webinars, where LookUpStrata hosts a strata expert to cover a specific topic and respond to audience questions.

Liza came on board in early 2020 to bring structure to LookUpStrata. She has a passion for processes, growth and education. This quickly resulted in the creation of The Strata Magazine released monthly in New South Wales and Queensland, and bi-monthly in Western Australia and Victoria. As of 2021, LookUpStrata now produce 33 state based online magazines a year.

Among other daily tasks, Liza is involved in scheduling and liaising with upcoming webinar presenters, sourcing responses to audience questions and assisting strata service professionals who are interested in growing their business.

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Disclaimer: The information contained in this magazine, including the response to submitted questions, is not legal advice and should not be relied upon as legal advice. You should seek independent advice before acting on the information contained in this magazine.

4 Can our committee delay our AGM indefinitely?

William Marquand, Tower Body Corporate

6 Commercial decision to fix water damage issues rather than lodge a claim

Tyrone Shandiman, Strata Insurance Solutions

8 Can the committee decide not to enforce a by-law?

Chris Irons, Strata Solve

10 Are we required to have a scope of works when obtaining quotes for maintenance?

William Marquand, Tower Body Corporate

12 We don’t have petrol pumps in the building, so why do we need EV chargers?

Allan Parker, Altogether Group

14 Queensland Government takes a clear position on pets in bodies corporate

Chris Irons, Strata Solve & Frank Higginson, Hynes Legal

16 If you know how strata works, do you still need to get a strata report?

Michael Ferrier, Eyeon Property Inspections

18 Small changes bring big benefits to your building

Jake Sharp, MiMOR

20 Body Corporate Levy Recovery

Todd Garsden, Mahoneys

22 Are your Zoom general meetings lawful?

Peter Hunt, Mathews Hunt Legal

24 Served a breach notice for rallying support from residents

Chris Irons, Strata Solve

26 Embedded networks: QLD’s path to sustainability

Sarah Shevy, Energy On

28 Can a power of attorney selfnominate for a position on the committee?

Todd Garsden, Mahoneys

30 Do caretakers have a right to access owner’s contact details?

William Marquand, Tower Body Corporate & Todd Garsden, Mahoneys

32 Prevent residents from taking unauthorised risks on common property

Frank Higginson, Hynes Legal

34 The SCAQ Difference

Strata Community Association QLD

38 The QLD LookUpStrata Directory

Thanks to our sponsors

Contents
Seymour Consultants STRATA COMPLIANCE REPORT SPECIALISTS SC

Can our committee delay our AGM indefinitely?

AGMs must be held within three months of the end of the financial year.

There is a legislated time frame in which AGMs must be held – three months after the end of the financial year. There is an expectation that schemes adhere to that.

There can be various complications around delaying, particularly with the issuing of levies, but it is not uncommon and not a disaster when a delay happens, provided there is an intention to move forward and call the meeting.

Our committee is delaying our AGM indefinitely so they can continue with the current committee to address ongoing building issues. Is this reasonable or legal?

Our AGM is due by the end of August. The committee advised they were delaying it until the end of September, one month past the required timeframe, so they could continue with the current committee to address ongoing building issues.

We have been advised there will be a further delay for the AGM, and they have provided no date.

They acknowledge in writing this is not legal and not in accordance with the BCCM Act. They have not applied for an extension.

Is it reasonable or legal for the committee to delay the AGM without consulting all owners?

What can we do?

It sounds like the committee may be trying to do the right thing for the building, but perhaps what started as a good intention is now causing a problem for the scheme. Have you let them know you are concerned and think the AGM should proceed ASAP? It may just be that they need a push in the right direction, and if a couple of owners voice a complaint, they might move forward. Maybe you could tell them that you appreciate their work but that even if there is a change to committee members, this shouldn’t unnecessarily stop building works. Presumably, these have been approved, so changing committee personnel shouldn’t make a difference. If some committee members were heavily involved in the works, they would stay on the committee if reelected or could continue providing advice and assistance on an informal basis.

If the committee simply refuses to call the meeting, the matter might be a bit harder. You could make an application to the commissioner’s office, but it may take time to resolve, by which time the meeting may have been held. As an alternative, maybe you could provide a formal letter advising of the breach of legislation, advising of the committee’s code of conduct requirements, and that, while the delay may be helping the building works, it is also denying other people their rights to vote on scheme affairs and be nominated to the committee. You could get a copy of the roll, circulate it to all owners and see what happens.

READ MORE HERE

4 www.lookupstrata.com.au

Commercial decision to fix water damage issues rather than lodge a claim

To improve an owners corporation’s claims history, are owners corporations fixing water damage issues rather than claiming the repair on strata insurance? In what instance is this an option?

Particularly where an owners corporation is trying to improve its claims history, there will be instances when an owner or owners corporation will decide it’s not commercial to lodge a claim.

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Where an owners corporation is trying to improve its claims history, there may be instances when an owner or owners corporation decide it’s not commercial to lodge a claim.

Likewise, in some instances we advise some clients to refrain from making a claim when the claim is only a few hundred dollars. In this instance, there’s no benefit. It costs the insurer more to administer the claim than what they pay out.

For significant claims, it can be a commercial decision of the owners corporation whether they want to step in and pay for the repairs. There can be an argument that the owners corporation cannot pay for repairs inside a lot, so that’s another consideration concerning water damage claims.

Particularly where an owners corporation is trying to improve its claims history, there will be instances when an owner or owners corporation will decide it’s not commercial to lodge a claim.

If an owners corporation is looking to not lodge a claim, we recommend seeking advice from your insurance adviser on this.

READ MORE HERE

Can the committee decide not to enforce a by-law?

Can the committee decide not to enforce a by-law? If this is the decision, are they required to have minutes of a meeting about that decision?

As an owner in the body corporate, I have provided a form 1 to the committee because there is a by-law breach. A rubbish bin is stored on common property.

It is a clear breach of the by-law, but the committee has advised they will not enforce it.

I have asked for meeting minutes to see the votes but have been told there was no meeting.

Can the committee decide not to enforce a by-law? If this is the decision, are they required to have minutes of a meeting about that decision?

The body corporate can decide not to enforce a by-law, even if you believe there is a ‘clear’ contravention.

Yes, the body corporate can decide not to enforce a by-law, even if you believe there is a ‘clear’ contravention. The body corporate may not, for example, think there is sufficient evidence to support your allegation (remembering it is an allegation only at this stage).

When the body corporate makes this – or indeed, any – decision, yes, there should be a record of it. Committees can make decisions by a vote outside committee (for example, a decision made by an exchange of emails), and in that case, the decision should be ratified at the next committee meeting. Either way, there should be a record of the decision.

You can enforce the alleged by-law contravention yourself if you so choose. For more information about that process, take a look at this excellent flowchart from the Commissioner’s Office.

This is general information only and not legal advice.

READ MORE HERE

8 www.lookupstrata.com.au

Do you have a strata project that needs funding?

When you finance your strata project with Lannock, you are dealing with the industry experts. Having operated for nearly 20 years, our friendly team have the knowledge and experience to deliver the funds you require.

We finance capital works for owner corporations and body corporates around Australia including repairs, renovations, cladding rectification, defect rectification, strata asset renewal, professional services, litigation and re-development.

Get in touch with us to find out why borrowing should be part of the funding mix in your strata corporation.

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Our body corporate is getting quotes for exterior maintenance work on common property. Are they required to have a scope of works?

I am a lot owner in a Queensland high-rise building. Our body corporate is getting two quotes for the maintenance of the pavers around the building. Some pavers need replacing, and all need pressure washing and sealing. The cost of this work will be around $30k. The body corporate is obtaining quotes without a scope of works. Is this the usual procedure, or must they have a scope of works?

There is no requirement to have a formal scope of works.

There is no requirement to have a formal scope of works.

As such, the process that has been followed is not incorrect, but I can understand some of your concerns.

In theory, having a tender process whereby a professional provides a full scope of works and other companies bid on that may be the best way to arrange works. However, this process can also be time consuming and expensive and as such, is mostly conducted only when major works are required.

As a result, many body corporates contact contractors and ask them to submit quotes based on their estimation of the works required. The contractors are specialists in the area, so they should have a better understanding of what is required than volunteer body corporate members. However, this process is uneven. That’s why you can get two very different quotes for the same job or get contractors thinking they are doing one job while body corporate owners think they are doing another. There are also trust issues around whether the contractor is giving the correct advice. Still, it does limit the body corporate’s upfront costs and so remains the default for many people.

If you have concerns about the processes at your scheme, you could start by contacting the committee about your concerns. Perhaps you could submit an owner’s motion to have the matter formally voted on. If you have the technical knowledge, perhaps you could offer to write a scope yourself. Or you could volunteer your time to get more accurate quotes.

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Are we required to have a scope of works when obtaining quotes for maintenance?
READ MORE HERE
Providing innovative solutions to support owners and strata managers with remediation and repair solutions 1300 735 720 sales@au.sedgwick.com 1300 654 599 sales@au.sedgwick.com BUILDING CONSULTANCY • Defect reports and forensic engineering • Scope of works • Dilapidation and risk surveys • Dispute mediation and expert witness • Contractor procurement and cost validation • Construction management • Capital works funds/maintenance plans • Digital capability • Façade assessments TO LEARN MORE, CONTACT: REPAIR SOLUTIONS • Emergency make safe • Fire water damage restoration • Leak detection • Contamination response • Building repairs • Cost validation services • Digital capability

Petrol pumps aren’t installed in the building’s car park so why should we consider installing EV charges?

The need for installing EV chargers relates to convenience.

The need for installing EV chargers relates to convenience. At the moment, to refuel an electric vehicle, the infrastructure does not exist at the level that petrol pumps exist throughout the community. Even the very best charging option which is the fast DC charger will see you wait 15 to 20 minutes for your vehicle to be charged.

Owners of electric vehicles will be seeking to have convenient charging options available to them. From that perspective, it is different to the petrol application.

Strata buildings have a question to answer. Do they want to provide that convenient charging provision and if they do, how do they want to bear that cost and how they want to share that cost?

We don’t have petrol pumps in the building, so why do we need EV chargers?
READ MORE HERE 12 www.lookupstrata.com.au

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Helping to educate and innovate for a better tomorrow.

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We’re passionate about creating sustainable communities. Leaders in the utility industry, we continuously lobby the government on matters to help improve customer protections. With imminent legislation changes on the way, we’re also well positioned to help Strata Managers and Body Corporates navigate their way through the new obligations and rights. That’s why we’re here to help with the Altogether Academy.

Altogether Academy is a program that will educate, empower, and support all strata managers, while covering education topics such as:

• Energy fundamentals

• Embedded networks

• Sustainable technology such as electric vehicle charging capability

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• Government reform and utility regulation

The program will give you the opportunity to learn from some of the energy industry’s most experienced voices, learn soft skills and take part in networking opportunities. Take control of your career, embrace Altogether Academy and talk to a Senior Energy Consultant today.

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For

Queensland Government takes a clear position on pets in bodies corporate

Whether you like or dislike pets or think they should or should be part of strata, the fact remains that the Queensland Government has now taken a clear position on the issue – and that means you need to deal with it!

In my day to day practice, we are still advising on pets and the law has been incredibly well settled for a long time. The difference now is that the government is being very prescriptive about pets – until now, it has been the interpretation of what is oppressive or unreasonable.

The Amendment Bill has basically codified, in a sense, what adjudicators have been deciding for the last 15-20 years. So, instead of relying on cases, we have legislation. The position is now very clear that by-laws cannot prohibit pets, or in other words, a prohibitory pet by-law is invalid. That’s now the default starting point.

A by-law can still require permission to be sought, and that’s where things will get interesting. We start from the default position that prohibitory pet by-laws are a no-go, then someone can still be required to apply for and seek permission. The grounds on which the

committee can refuse permission are very, very limited. It’s fair to say this has been drafted in a way that is consistent with Residential Tenancies legislation.

Some examples of grounds on which a committee can reasonably refuse permission for pets are interesting. For example, if the scheme land is used as a refuge for native fauna or if native fauna might visit scheme land. Schemes that abut a national park, or are on the coast or in the hinterlands, need to be mindful of this ground. Another possible ground for refusing permission for the pet is that it is inconsistent with local government law. This one has always been in the background, but this has now been made explicit.

You cannot stipulate the size and number of pets. The legislation specifically says a by-law can not do this. We’ve moved away from by-laws stipulating arbitrary 10 kilo weight limits, and we’re also now away from the days of by-laws saying one dog or one cat and all that sort of stuff.

We think best practice for committees is that pet by-laws should not try to detail all the conditions

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that body corporate might impose. You want flexibility. If you’ve got a no pet by-law, it was always invalid, but now it’s legislatively invalid — end of story. If you haven’t got by-laws relating to pets, then it’s a free for all.

What a body corporate must have is a by-law that simply says before anyone keeps a pet in their lot, then they need to seek the consent of the committee. The committee can then impose reasonable conditions around that. You don’t want to put all conditions in the by-law, because you never know what circumstances might present themselves that you need to tweak, and you don’t want to be hamstrung by being tied to something that’s actually in your by-laws that is not relevant.

All bodies corporate should start making sure their by-laws are up to date and reviewed because that will be a crucial part of this process. While the government has not instructed bodies corporate to review their bylaws, it seems like a no brainer that they should.

A couple of other quick things to note: Schedule Four in the Act for by-laws, sometimes referred to as the default by-laws, has also been amended in this process to include some of those very regular conditions for pet approvals. Interestingly, those ‘default’ conditions do not include desexing microchipping, vaccination, or local authority registration. These are all (probably!) reasonable.

Adjudicators retain the ability to order the removal of a pet if it is not properly approved or it is causing a nuisance. For everybody out there

thinking that this is carte blanche on pets: no, not quite. It certainly is a much more expansive way of looking at the issue, but it is still not a free for all.

Essentially where the government has gotten to is that pets are a big part of society today and people in strata should have the same right to have them for mental health issues reasons and otherwise, as people in houses do.

One final point about pets: the processes for approval for tenants to have a pet and then the body corporate to approve a pet remain two separate processes. Sometimes, there’s confusion that one is the same as the other. They are quite different and have different timeframes and consequences.

Moving forward, be alert yet not alarmed about this change. If you are part of a committee and you know there are issues with pets, or likely to be, then maybe start thinking about how these changes will impact your scheme. The same applies for lot owners, tenants (aka occupiers), onsite managers and strata managers.

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READ MORE HERE

If you live in strata, do you need to get a strata report when buying your next strata apartment? Are all strata’s the same?

If you live in a strata building and you’ve had a relatively good experience, you’d probably consider purchasing a strata property again. Your building is well run, and you’ve had the inevitable increase in levies, but overall, it’s been a great experience. You love strata living.

When you are ready to move, you browse strata properties and choose apartment living again. Should you get a strata report? Everything was OK last time, so why should this be any different? Are all strata’s the same?

If you live in strata and are considering moving to a new building, be aware that it may not be the same animal.

Your next experience will almost definitely not be the same. Say you’ve been living in a relatively small, simple building. You pay levies. You may have never been to a meeting or read the minutes, but you haven’t had any issues. You consider moving into a shinier newer building with better facilities, perhaps a pool. Suddenly, you find this building has defects or fire safety issues, and the experience will be very different, probably much worse.

Not all buildings have issues. There are a lot of great buildings out there. Apartment living is fantastic for many, but there have been some high profile cases where the experience has been terrible.

16 www.lookupstrata.com.au
If you know how strata works, do you still need to get a strata report?

If you live in strata and are considering moving to a new building, be aware that it may not be the same animal at all. A lot of the focus has been around newer buildings, and certainly a lot of the issues that we see where there are massive ongoing problems are often in newer buildings.

Purchasers have bought off the plan based on lovely projections and photos. They get into the building and find many things haven’t been built well. Some builders and developers are better than others at building apartments but also in terms of fixing defects. Often that doesn’t end happily, and owners finish up taking legal action. It gets costly. There may be an agreement to fix defects or a monetary settlement, but that doesn’t necessarily cover the cost of all the rectification works. Imagine how disruptive, expensive and time consuming it would be to pull out all the bathrooms in a building.

People may not be aware of a range of issues, but you can better understand how it relates to a particular building by asking questions and

pushing back a little bit. Try and find out more about what’s going on. We’ve had customers bold enough to knock on doors in the building and ask owners about their experience.

Also, how does the building look? Good or a bit tired? If it looks a bit tired, maintenance isn’t great. Perhaps they have money concerns, so they keep pushing maintenance back. Gradually the quality of that building will decline, and it’s going to have an impact on property values.

READ MORE HERE

Small changes bring big benefits to your building

How do you keep track of your building’s assets like fire extinguishers and defibrillators? These items are expensive, but increasing their security may be easier than you think!

You can easily track your building’s assets.

Did you know you can easily track your building’s assets? Products can be installed on items without anyone really knowing a tracker is there.

You can use trackers on defibrillators, fire equipment, even access keys. We’ve dealt with a lot of buildings where fire extinguishers have been taken or used without authorisation.

If a tradie accidentally takes the keys, you’ll know who has then and where they are.

These products are really handy. You can set trackers up to send an alert when an item is moved. You’ll know if the fire extinguisher is being moved for servicing at 2pm by a technician or if someone is messing around with it at 2am on a weekend.

There are also products that can detect when something is happening like a flood in a pump room. If the water gets to a certain level an alert is activated, he plumber can get automatically notified and they can tend to the matter very quickly.

READ MORE HERE

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Body Corporate Levy Recovery

Levies, and payment of them, is one of the most misunderstood (but important) issues for owners and bodies corporate.

This is because many owners do not understand why they are paying fees to their body corporate manager, the “value” they are receiving for that payment, or the consequences of non-payment.

Notwithstanding this, the body corporate legislation is structured in a way which requires levies to be paid promptly, with very few legitimate reasons where non-payment of levies can be justified.

The failure to recover levies, on a timely basis, can have a significant impact on a body corporate.

This article is intended to explain what body corporate levies are, why they are paid, clarify that it is not a fee being paid to the body corporate manager, and the consequences of non-payment.

Why do they exist?

A body corporate can only operate if it has sufficient funds. Each year at the annual general meeting owners are required to approve:

• a budget for the administrative fund and sinking fund; and

• levies to raise sufficient money based on the approved budgets.

Once owners approve those budgets and levies, the body corporate is required to recover the approved amounts from each of the owners. It is important to understand that levies are not set by the body corporate manager but by the owners.

What are they for?

In short, levies cover things like:

• minor repairs and maintenance, insurance, utilities, the body corporate manager’s fees, and an onsite manager or caretaker’s remuneration if there is one (through the Administrative Fund); and

• capital works (e.g. re-painting the complex) and material non-recurring items (through the Sinking Fund).

Levies are not paid by owners to the body corporate manager or caretaker for their fees. They are paid by owners into the body corporate’s account for all body corporate expenses – it is just that the body corporate manager is appointed to administer the collection of the levies and the management of the body corporate’s account. Although the caretaker’s and body corporate manager’s fees will comprise a portion of what the levies are raised for, levies are to ensure that there are sufficient funds for the body corporate to operate for the upcoming financial year and to place some funds in reserve for the next 10 years of capital expenditure.

What if they are not paid?

When a levy notice is issued (usually by the body corporate manager on behalf of the body corporate) the minimum due date is at least 30 days.

www.mahoneys.com.au General advice / by laws Off plan (BMS / CMS) Assignments Amalgamation /termination Dispute resolution
Liability limited by a scheme approved under Professional Standards Legislation

Experts in Body Corporate Law and Disputes

If a levy becomes overdue, there are a number of financial and non-financial consequences for an owner, including:

• the right to any previously approved discount is lost (which can be an increase of up to 20% of the outstanding amount);

• penalty interest can become due (which can be up to 2.5% of simple interest every month);

• the lot owner becomes liable for the body corporate’s recovery costs in recovering the unpaid levy;

• the lot owner becomes ineligible to be on the committee or nominate someone to be on the committee; and

• the lot owner loses a number of voting rights at general meeting.

Accordingly, it is very important that lot owners meet their financial obligations to the body corporate. The impact of a lost discount, penalty interest and recovery costs (including legal fees) can mean that the owner’s debt can increase significantly in a short amount of time.

There is no arguable basis for lot owners not to meet payment of their levies irrespective of whether they:

• are engaged in a dispute with the body corporate or body corporate manager; or

• believe the levies are too high or are unreasonable – keeping in mind that the lot owner had an opportunity at the general meeting to ventilate this concern.

The reality is that the legislation is structured in a way which requires levies to be paid promptly and there are significant consequences for unpaid levies.

What are the body corporate’s obligations to recover unpaid levies?

Not only are there significant consequences on lot owners for unpaid levies, but bodies corporate have positive legal obligations to recover any unpaid levies.

This can extend to the following steps (most of which incur a recovery cost that the lot owner is then liable for):

• sending reminder notices;

• engaging lawyers to send letters of demand; and

• engaging lawyers to commence proceedings against the lot owner.

If, after proceedings are completed, the levies remain unpaid, it is not uncommon for the owner to be made bankrupt and the unit sold. At this stage the cost to the lot owner (and body corporate) is significantly more than if the levy was paid within the first 30 days.

Mahoneys and levy recovery

Mahoneys levy recovery team has acted for a number of bodies corporate in effectively recovering unpaid levies while minimising the cost and time to owners and bodies corporate.

Feel free to contact us if you have any questions about your body corporate’s rights and obligations or need assistance with recovering unpaid levies.

www.mahoneys.com.au General advice / by laws Off plan (BMS / CMS) Assignments Amalgamation /termination Dispute resolution Liability limited by a scheme approved under Professional Standards Legislation

Are your Zoom general meetings lawful?

Can a general meeting be conducted exclusively by electronic means?

During the COVID 19 pandemic, there was legislation that permitted a body corporate to hold a general meeting solely by electronic means, such as Zoom. However, the right to do so expired on 30 April 2022.

This means that any meeting to be held solely by electronic means is in breach of legislation. If there is an application made to the Commissioner’s office, then an interim order could be made to prevent resolutions from being implemented or final orders being made to invalidate the meeting.

We suspect that electronic only meetings are being called innocently without knowing the COVID 19 exemption has expired or to save time and money, but others may be called to deny owners a voice. However, the motivation is irrelevant as the meeting has been unlawfully called.

A committee can allow electronic participation of a general meeting. However, owners are still required to be able to attend a physical location within 15 km of the scheme (s.92 of the Standard Module). Interestingly, we are seeing more meetings taking place in more comfortable and neutral nearby locations.

READ MORE HERE 22 www.lookupstrata.com.au

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Served a breach notice for rallying support from residents

I raised security concerns with the committee. They were dismissed so I created and distributed a factsheet to residents. I’ve now received a breach of by-law notice under nuisance. Am I a nuisance?

I raised a security issue to our committee and provided suggestions to address this at a meeting. The committee voted against the suggestions as they felt they weren’t ‘convenient’.

The meeting minutes did not detail the legitimate concerns, so I developed a factsheet to advise owners. I either handed the factsheets out in person around the building or put them in apartment door jambs.

This resulted in enough owner support to request an EGM for owners to vote. However, the committee served me with a notice, quoting a by-law under nuisance for ‘entering other floors for letter drops to occupiers’. Does this action constitute ‘a nuisance’?

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‘Nuisance’ under Queensland strata legislation is contextualised in relation to use of a lot or common property. As you note, there may also be a specific by-law applying to your scheme about ‘nuisance’.

Based on your brief description, It’s impossible to say whether ‘nuisance’ applies here. There are several factors to consider. The standard for nuisance in Queensland has been established through the Courts, for example. And I should stress that simply because you’ve been accused of ‘nuisance’ does not automatically mean you have created a nuisance. That is for an adjudicator, or the Magistrates Court, to determine.

Ordinarily, I’d suggest you now engage with the committee to try to bring about some resolution to this matter. Given what has transpired, that may be challenging, although I think you do at least need to attempt it. If you have been served a by-law contravention notice or an application has been made to the Commissioner’s Office about the alleged ‘nuisance’, you may need to consider seeking legal advice.

There are seemingly some bigger, broader issues at play at your scheme, based on what you’ve said. You might need to give thought to how you address those rather than a specific matter.

Strata Solve helps people untangle and resolve their strata issues. Sounds simple when you put it like that, doesn’t it?

Director Chris Irons (pictured, with his strata-approved greyhound Ernest) has an unrivalled strata perspective. As Queensland’s former Body Corporate Commissioner, Chris has seen and heard virtually every strata situation and nuance. He knows that while legislation provides a framework, there are many ambiguities to navigate through and in which pragmatism, commonsense and effective communication are vital.

As an independent strata consultant, Chris provides services which are all about empowering owners, committees, managers, caretakers, and others, to protect their strata interests. With a high-profile media and online presence, and as an accredited mediator, Chris is also able to carefully ‘read the room’ and craft the right narratives in even the most complex strata situation. Strata Solve is not a law firm. Chris instead thinks of steps you can take before you embark on lengthy, costly, and stressful legal proceedings. Regardless of the client, all people in strata have one thing in common: their substantial investment in the strata scheme. Strata Solve prioritises that investment in each tailored solution we provide. Get in touch to find out more.

25 READ MORE HERE
email: chris@stratasolve.com.au web: stratasolve.com.au
Simply because you’ve been accused of ‘nuisance’, it does not then automatically mean you have created a nuisance.

Embedded Networks: QLD's Path to Sustainability

In an era marked by environmental consciousness and rising energy costs, the concept of Embedded Networks has emerged as a transformative solution for QLD Strata Managers With their versatility, adaptability, and potential for sustainable energy integration, Embedded Networks are rewriting the playbook for managing energy distribution within Strata developments Embedded Networks are usually managed by an Embedded Network Operator such as Energy On, on behalf of the Strata

Energy On Managing Director, Clive Pearce explains the benefits of Embedded Networks: “There’s a myriad of advantages of Embedded Networks over traditional energy supply methods, which provide benefits by giving the Body Corporate Committee control of the energy supply and consumption across the site. This includes bulk purchasing of energy at the Parent Meter (the meter through which electricity is supplied to the Embedded Network) which reduces costs and gives better visibility and control of the site’s energy consumption. Centralised energy data collection provides transparent reporting for management and a clear basis for upgrades such as solar PV and battery storage. Operated properly, an embedded network can both protect consumers and provide very competitive prices.”

Embedded Networks: A Brief Overview

Embedded Networks are privately owned localised energy distribution systems that supply power to a cluster of apartments or businesses within a Strata development. These networks can encompass various energy sources, distribution methods, and technologies to optimise energy consumption and costs. Their key advantage lies in their flexibility to cater to a large Common Area, individual apartments, and diverse business needs

The Importance of Control

Energy On can orchestrate all on-site energy generation, storage, and energy-intensive assets (such as centralised Hot Water plants and EV Chargers) to reduce ongoing costs to owners. Control in the current energy environment allows Embedded Network Operators and Strata managers to future-proof the Embedded Network.

A good Embedded Network Operator will lead the Strata through the complexities of energy management, offering a view to the viability of the network with sustainability as a guiding principle For example, switchboard modifications undertaken now allow EV Charging, solar installation, and electrification of gas-powered appliances at a future date.

Energy Efficiency: Empowering Cost Savings

Smart meters and real time data analysis enable the identification of energy optimisation. This dataManagers to implement timed lighting systems substantial cost savings a (i.e. sustainability)

Solar Integration: Energising Sustainability

One of the recent advantages of Embedded Networks is their seamless integration with solar power systems. Energy On endorses the use of solar PV arrays in an Embedded Network. This enables occupiers previously restricted by a shared roof space, access to renewable energy. Queensland’s abundant sunshine makes it an ideal location for harnessing solar energy.

CONTACT US 1300 323 263 www EnergyOn com au Community@EnergyOn com au

By integrating solar panels into the Embedded Network, Strata Managers further reduce costs, reliance on conventional power sources, and lower electricity bills for residents. This sustainable energy source contributes to a reduced carbon footprint while enhancing the value of the Strata development.

Battery Storage: Power Continuity and Flexibility

Incorporating battery storage within Embedded Networks brings resilience to the network. Energy can be stored and then used when required. This can not only ensure an uninterrupted supply for essential services within the development but also be optimised for energy consumption patterns, leading to cost savings while decreasing the strain on the grid.

As battery storage prices are currently falling, we continually review their suitability for all our sites. We identify the merits of use against actual consumption patterns for a building, assessing quantifiable benefits and making data-based recommendations to ensure your Strata makes informed decisions for the Embedded Network.

EV Chargers: Driving into the Future

The rise of electric vehicles (EVs) presents both a challenge and an opportunity for Strata communities. Embedded Network Operators are uniquely positioned to manage the increased electrical demand of charging stations as well as ensure the equitable use of shared charging bays and recovery of costs.

Striking a balance between enabling more EV chargers and minimising the site's infrastructure costs is key to transforming the site into an EV-friendly hub. Providing EV charging facilities caters to the evolving needs of residents and positions the Strata development at the forefront of sustainable living.

A Brighter Future with Embedded Networks

Future Embedded Networks not only offer the benefits of solar integration, battery storage, EV charging, and energy efficiency but also empower Strata communities to take control of their energy consumption and costs By embracing Embedded Networks, QLD Strata Managers can unlock a brighter, more sustainable future for their communities

Proactive Planning with Energy On

Partnering with a specialised energy management provider like Energy On can streamline the integration of Embedded Networks Energy On offers proactive assessment and planning services, enabling Strata Managers to explore various options for energy generation, storage, and distribution Our team comprises experts who are well-versed in solar and renewables for Embedded Networks We have a proven track record of successful implementations and can provide the necessary insights to maximize energy efficiency, cost savings, and long-term benefits.

If you would like to discuss solar in an Embedded Network, storage, or other energy management solutions, Energy On is offering a free initial phone consultation to discuss your needs. To express your interest, please contact us and we will arrange a time with you.

Email: Community@EnergyOn.com.au

Phone: 1300 323 263

The journey towards a sustainable and forwardlooking strata development becomes both accessible and rewarding.

An owner can nominate someone as their power of attorney. At the upcoming AGM, a power of attorney wishes to be nominated to represent the owner as a committee member. Does the owner nominate the power of attorney, or can the power of attorney self-nominate for a position on the committee?

A power of attorney can make a committee nomination on behalf of the owner.

A properly appointed power of Attorney (Attorney) can make a committee nomination on behalf of the owner.

Relevantly, section 19(1)(b) of the Accommodation Module (or section 18(1)(b) of the Standard Module) provides:

a nomination must be made by written notice and…if the nomination is from an owner of a lot nominating an individual other than the owner—

i. must be signed and dated by the individual; and

ii. must be countersigned by the owner, or a person acting under the authority of the owner.

However, for the Attorney to be properly acting under the authority of the owner, the terms of the power of Attorney would need to extend to making such a nomination. If the power did not authorise the Attorney making such a nomination, it would not be validly made.

28 www.lookupstrata.com.au
Can a power of attorney selfnominate for a position on the committee?
READ MORE HERE

Since 2001, Seymour Consultants has applied professionalism, honesty and integrity to every project and built a reputation as a market leader in the Strata Industry.

With

Specialising in:
Fire Safety Auditing, Evacuation Planning & Training
Pool Certification • Facility Manager & Caretaker Recruitment • Lot Entitlement Reporting
Building Condition Reports
Quantity Surveying
Health & Safety
Sinking Fund Forecasts
Asbestos Auditing
Insurance Valuations
Caretaking Performance Reviews
Caretaking Remuneration Reviews –Time & Motion Study
Management Rights – Suitability Interview & Assessment
Project Management
Tax Depreciations
Part Five Reporting Call us today on 07 5573 4011 Email us on info@seymourconsultants.com.au Visit our website at www.seymourconsultants.com.au Seymour Consultants SC STRATA COMPLIANCE REPORT SPECIALISTS
• •
Quantity Surveying, Construction and Development,
needs.
a background of over 25 years experience in
you can be sure to benefit from our experience for your reporting and project based
STRATA COMPLIANCE REPORT SPECIALISTS
Our main objective is to work in partnership with you as we share a joint interest in the success of each and every project. Seymour Consultants SC

Do caretakers have a right to access owner’s contact details?

As an onsite manager, can I receive the owner roll with contact information such as email and phone number?

I am an onsite manager. I requested, via the strata manager, the owner roll. I was supplied a version without contact information and told the owner’s contact information could not be provided due to privacy issues. Is this true? I have previously received a roll of all owners, including contact information from a different strata manager.

The provision of the roll can be a touchy subject.

William Marquand, Tower Body Corporate:

As a caretaker, you may need to contact owners to complete your work. As such, you might advise the body corporate or manager that if you don’t have the owner’s contact details, you will only be able to contact them through the body corporate or by letter. This doesn’t seem like a very efficient way for you to do your job, so you would think the body corporate would provide you with the contact details you require.

Otherwise, owners and interested parties are entitled to access body corporate records. The complete roll should be available if you go through the formal process of accessing these records. See the link below for how to access information.

It’s worth noting that the provision of the roll can be a touchy subject. Of course, the body corporate needs owners’ telephone and email contacts to facilitate good communication across the scheme. However, many people don’t realise that when they provide this information, it becomes part of the public record for the scheme. When they find this out, they often feel their privacy has been violated somehow. This may not technically be true, but it is emotionally true, and that factor can be just as important as the technicalities. It’s not unusual then that there is a reluctance to part with the information even if it is a legal requirement. It’s another area where the body corporate legislation is out of step with modern living, but until there is a wider overhaul of the rules, it is one we are stuck with.

Queensland Government: Accessing your body corporate’s records

Todd Garsden, Mahoneys:

I agree with what Will has stated above. In Merrimac Heights [2018] QBCCMCmr 278 the adjudicator relevantly provided:

30 www.lookupstrata.com.au

personal information can be used or disclosed if that use or disclosure is required or authorised by law. Section 205 of the Act [BCCMA] specifically requires the disclosure of body corporate records, so the disclosure of records that include personal information is authorised by law. Accordingly, as adjudicators have consistently held, there is no prohibition in the Privacy Act on the disclosure of personal information when it is disclosed pursuant to 205 of the Act.

After making a proper records request, the person requesting the records is entitled to the information. It should not be redacted for “privacy”.

Although there is no strict requirement for phone numbers and email addresses to be recorded, there is no prohibition in doing so. The adjudicator relevantly provided in Hope Harbour Marina [2016] QBCCMCmr 239 that: “[w]hile the Act [BCCMA] and Standard Module specifically require certain records to be kept by bodies corporate, they do not specifically

provide for the body corporate’s collection of owners’ email addresses and telephone numbers. Nor do they prohibit the collection of these details. In practice, many bodies corporate do collect these details to assist their communication with lot owners. The respondent acknowledged in its submission that it does possess the requested contact details.”

William Marquand | Tower Body Corporate willmarquand@towerbodycorporate.com.au

Todd Garsden | Mahoneys tgarsden@mahoneys.com.au

READ MORE HERE

Prevent residents from taking unauthorised risks on common property

32 www.lookupstrata.com.au

take to stop them?

We have one resident in our scheme who continually undertakes unapproved maintenance on common property. They’ve exposed us to unacceptable risk by climbing onto the roof. We are under a building format plan, and our by-laws are schedule 4 by-laws. What by-laws (if any) is the resident breaching with these actions? If he is not breaching any by-law, what action can the body corporate or committee take?

People try to help and sometimes don’t understand they shouldn’t. This really comes down to the content of the actual by-laws and the characterisation of what the owner is doing.

The starting point should be a conversation with “please don’t do that without the committee signing off”, and then you need to get legal advice after that. The devil is always in the detail on things like this.

READ MORE HERE

The devil is always in the detail on things like this.
A resident takes unacceptable risks to carry out unapproved maintenance to common property. What actions can the committee

The SCAQ Difference

It is widely accepted that people ought to be appropriately trained for their occupation. If a job is technical enough or involves some level of risk to the consumer if performed incorrectly, we collectively agree that demonstrated experience is important – in fact, most of us just assume it. A person’s home is often their largest asset, and yet, through historical accident, the complicated world of strata management is totally unregulated in the State of Queensland. This means anyone can go online, get an ABN and begin a strata management business inside a day without so much as opening the Body Corporate and Community Management Act (1997).

If this doesn’t concern you – it should.

Sadly, this reality would be news to many lot owners who assume that someone would have to undertake significant training to manage schemes with insurance policies in the millions and a total value of assets often in the hundreds of millions. In addition, there’s the financial management of sinking funds with significant balances, plus strategic building maintenance plans, fire safety, workplace health & safety and the myriad of legislations that a strata manager needs to understand and ensure schemes comply with. Naturally, the thought of an untrained, uninsured and uneducated person guiding you on these critical financial and personal decisions rightfully frightens many.

I think we can all agree that it is essential that schemes have qualified professionals supporting them and managing these assets.

How do you find a qualified strata manager?

In the absence of any legislated consumer protection or guarantees of competence - where do you turn? The answer is to an SCAQ accredited strata manager.

Over four decades SCAQ have honed an education and accreditation program that represents industry best practice with regards to financial, legal, ethical and technical knowledge for strata management.

In the absence of Government regulation, the only way you can get an assurance of appropriate training and importantly, professional indemnity insurance, is by ensuring that your strata manager is an SCAQ member.

Why use an SCAQ member to protect your property?

Just some of the reasons to use an SCAQ member include:

• SCAQ members are credentialed and must be accredited and undertake consistent Continuing Professional Development to ensure they remain up to date with the latest practices in the industry.

• SCAQ members must maintain $2 million in professional indemnity insurance.

• SCAQ members look beyond the transactions to ensure their schemes have a tremendous customer experience and that their most precious (financially and socially) asset is cared for with the greatest of respect, dignity and professionalism. Only SCAQ members are trained professionals who can deliver the best possible service to your body corporate.

• SCAQ members do more than run body corporate meetings and have the skills, training and know how to go beyond the bare minimum of rigid, basic workflow and pro forma meeting minutes and documents to ensure the experience of scheme management is seamless for committees.

• Most importantly, SCAQ members must abide by a Code of Conduct and are answerable to a professional standards committee. Members have had their membership suspended or even cancelled when they are found to have failed to meet the high standards we require of them.

You should be checking the credentials of your strata manager

The only form of third-party endorsement that a strata manager can achieve in Queensland is to be an accredited SCAQ Professional. This is a rubber stamp of education, consumer protection and knowledge. We are the only guarantee of quality you can find when looking for a strata manager.

Where to find SCAQ strata management members?

When looking for a strata manager it is incredibly important to ensure that you seek to engage with an SCAQ member. Without this membership, you have no guarantee of quality of understanding. The value of an accredited cannot be measured in dollars and cents, particularly given how key a social and emotional role our homes play in our lives.

You can find SCAQ members in our directory: https://directory.strata.community/

Or you can phone SCAQ on 07 3839 30121

www.qld.strata.community

Each eligible bottle and can could earn your body corporate or strata title management scheme a 10 cent refund or you can choose to donate it to a charity or community. There are little to no upfront costs involved and we will assist with the setup.

Scan to learn more and register your interest.
Articles & Q&As The LookUpStrata Directory The Strata Magazine Webinars & Newsletters
news and information
Your source of reliable Strata
since 2013
Providing detailed, practical, and easy to understand strata information to all Australians.

STRATA MANAGEMENT

Tower Body Corporate

Your Building Matters

P: 07 5609 4924

W: https://towerbodycorporate.com.au/

E: info@towerbodycorporate.com.au

Bright & Duggan

Strata Professionals

P: 02 9902 7100

W: https://bright-duggan.com.au/

E: customercare@bright-duggan.com.au

Vision Strata Services

Your local Strata Firm based on the Gold Coast QLD

W: http://visionstrata.com.au/

E: info@visionstrata.com.au

Civium Communities

When you build trust, you build a community

P: 1300 724 256

W: https://civium.com.au/

E: clientservices@civium.com.au

Northern Body Corporate Management

Specialist Body Corporate Management for North Queensland

P: 07 4723 8217

W: https://www.nbcmqld.com/

E: nbcm@bigpond.net.au

Network Pacific Strata Management

Supporting our Qld strata communities

P: 07 5609 8677

W: www.networkpacificstratamanagement.com.au/

E: info@networkpacific.com.au

Bryant Body Corporate Management

Not All Agents Are the Same!

P: 07 5437 7777

W: https://www.bryantstrata.com.au/

E: peterbryant@bryantstrata.com.au

Quantum United Management

Creating vibrant and connected communities

P: 61 38360 8800

W: https://www.quantumunited.com.au/

E: info@quantumunited.com.au

Archers the Strata Professionals

Your Partners in Stratas

W: https://abcm.com.au/

E: marketing@abcm.com.au

DEFECT RESTORATION

Building Rectification Services

P: 07 5539 3588

W: https://www.buildingrectification.com.au/

E: admin@buildingrectification.com.au

STRATA REPORTS

Rawlinsons

Calculated Confidence

P: 08 9424 5800

W: https://www.rawlinsonswa.com.au/

E: info@rawlinsonswa.com.au

Strataregister.com Pty Ltd

Find the Strata / CT Manager for your property

P: 0411 483 249

W: https://www.strataregister.com/

E: hello@strataregister.com

INVESTMENT SERVICES

Strata Guardian

Fight low returns and rising levies with us.

P: 1300 482 736

W: https://www.strataguardian.com/

E: contact@strataguardian.com

FRANCHISERS

Network Pacific Strata Franchise

Join our successful team

P: 03 9999 5488

W: https://www.networkpacificstratamanagement.com.au/qld/

E: bodycorp@networkpacific.com.au

WINDOWS & DOORS

Windowline Pty Ltd

Australia’s strata replacement window & door specialists

P: 02 8304 6400

W: https://windowline.com.au/

E: info@windowline.com.au

DELIVERY & COLLECTION SERVICES

Groundfloor™

Australian parcel, mail, and refrigerated lockers

P: 03 9982 4462

W: https://groundfloordelivery.com/

E: ask@groundfloordelivery.com

LIST MY BUSINESS
PRINT YOUR DIRECTORY HERE

BUILDING ENGINEERS & INSPECTORS

Sedgwick

Building Consultancy Division & Repair Solutions

W: https://www.sedgwick.com/solutions/global/au

E: sales@au.sedgwick.com

QIA Group

Compliance Made Easy

P: 1300 309 201

W: https://www.qiagroup.com.au/

E: info@qiagroup.com.au

BIV Reports

Specialist in Strata Compliance Reports

P: 1300 107 280

W: https://www.biv.com.au/

E: biv@biv.com.au

GQS

Quantity Surveyors & Building Consultants

P: 1300 290 235

W: https://gqs.com.au/

E: info@gqs.com.au

Seymour Consultants

Body Corporate Report Specialists

W: https://www.seymourconsultants.com.au/

E: info@seymourconsultants.com.au

Budget Vals

Built For Strata

P: 1300 148 150

W: https://www.budgetvals.com.au/

E: reports@budgetvals.com.au

Palmer Acoustics

Specialist Acoustic & Audio Visual Engineering

P: 61 7 3802 2155

W: https://palmeracoustics.com/

E: ross@palmeracoustics.com

HFM Asset Management Pty Ltd

Building Efficiency

P: 1300 021 420

W: https://www.hfmassets.com.au/

E: info@hfmassets.com.au

Independent Inspections

Sinking Fund Forecast, Insurance Valuations, OHS

P: 1300 857 149

W: http://www.iigi.com.au/

E: admin@iigi.com.au

Leary & Partners

Quantity Surveying Services Since 1977

P: 1800 808 991

W: https://www.leary.com.au

E: enquiries@leary.com.au

Pircsa Pty Ltd

Professional Insurance Restoration and Consultancy

P: 0460 555 077

W: https://pircsa.com.au/

E: steve@pircsa.com.au

Quality Building Management

keeping your buildings legally compliant and safe

P: 1300 880 466

W: https://qbm.com.au/

E: qbm@qbm.com.au

Solutions in Engineering

Quality Reports On Time, Every Time!

P: 1300 136 036

W: https://www.solutionsinengineering.com/

E: enquiry@solutionsinengineering.com

BCRC

Construction Materials & Durability Consultants

P: 02 9131 8018

W: https://bcrc.com.au/

E: sydney@bcrc.com.au

CORE Consulting Engineers

Delivering 360° engineering solutions for strata

P: 02 8961 3250

W: https://core.engineering/

E: admin@core.engineering

Mabi Services

Asbestos, Safety & Building Consultants

P: 1300 762 295

W: https://www.mabi.com.au/

E: cinfo@mabi.com.au

ENERGY

Arena Energy Consulting Pty Ltd

Independent Embedded Network Consulting Services

P: 1300 987 147

W: https://www.arenaenergyconsulting.com.au/

E: info@arenaenergyconsulting.com.au

Strata Energy Services

Simplifying Energy For Strata

P: 1300 060 111

W: http://www.strataenergyservices.com.au/

E: info@strataenergyservices.com.au

LIST MY BUSINESS MARKETING PRINT YOUR DIRECTORY HERE

INSURANCE STRATA LAWYERS

Strata Insurance Solutions

Protecting owner assets is who we are.

P: 1300 554 165

W: https://www.stratainsurancesolutions.com.au/

E: info@stratainsurancesolutions.com.au

Whitbread Insurance Brokers

Empower Your Vision

P: 1300 424 627

W: https://www.whitbread.com.au/

E: info@whitbread.com.au

CHU Underwriting Agencies Pty Ltd

Specialist Strata Insurance Underwriting Agency

P: 1800 022 444

W: https://www.chu.com.au/

E: info_nsw@chu.com.au

Strata Community Insurance

Protection for your strata property. And you.

P: 1300 724 678

W: https://www.stratacommunityinsure.com.au

E: myenquiry@scinsure.com.au

Flex Insurance

Your Cover Your Choice

P: 1300 201 021

W: https://www.flexinsurance.com.au/

E: info@flexinsurance.com.au

Driscoll Strata Consulting

Knowledge | Experience | Service

P: 0402 342 034

W: https://driscollstrataconsulting.com.au/

E: enquiries@driscollstrataconsulting.com.au

Sure Insurance

Sure. Insurance, but Fair

P: 1300 392 535

W: https://sure-insurance.com.au/strata-hq/

E: strata-quotes@sure-insurance.com.au

SAFETY & SECURITY

Pacific Security Group

Experts in electronic security since 2005

P: 1300 859 141

W: https://www.pacificsecurity.com.au/

E: operations@pacificsecurity.com.au

Mahoneys

Body Corporate Law & Dispute Resolution Experts

P: 07 3007 3777

W: www.mahoneys.com.au/industries/bodies-corporate-strata/

E: info@mahoneys.com.au

Hynes Legal

We are different.

P: 07 3193 0500

W: https://hyneslegal.com.au/

E: frank.higginson@hyneslegal.com.au

Bugden Allen Graham Lawyers

Specialising in property development & strata law

P: 02 9199 1055

W: http://www.bugdenallenlawyers.com.au/

E: info@bagl.com.au

Douglas Cheveralls Lawyers

The Go-To Strata Lawyers

P: 08 9380 9288

W: https://www.dclawyers.com.au/

E: office@dclawyers.com.au

Mathews Hunt Legal

BODY CORPORATE LAWYERS... EXCLUSIVELY

P: 07 5555 8000

W: https://mathewshuntlegal.com.au/

E: admin@mathewshuntlegal.com.au

Grace Lawyers Know. Act. Resolve.

P: 07 3102 4120

W: https://gracelawyers.com.au/

E: enquiries@gracelawyers.com.au

Holman Webb Lawyers

Body Corporate and Strata Dispute Experts

P: 61 732 350 100

W: https://www.holmanwebb.com.au/

E: contact@holmanwebb.com.au

Royer Mace Lawyers

Your Property is our Priority

P: 0434 388 898

W: https://royermace.com.au/

E: solon@royermace.com.au

LIST MY BUSINESS
PRINT YOUR DIRECTORY HERE

MiMOR

Connecting People – Creating Communities

P: 0414 228 644

W: https://www.mimor.com.au/

E: info@mimor.com.au

Stratabox

Building Confidence

P: 1300 651 506

W: https://stratabox.com.au/

E: contact@stratabox.com.au

ResVu

Customer Service Software for Strata

P: 0874778991

W: https://resvu.com.au/

E: enquiries@resvu.com.au

StrataMax

Streamlining strata

P: 1800 656 368

W: https://www.stratamax.com/

E: info@stratamax.com

MYBOS

Building Management - Residential & FM Schemes

P: 1300 912 386

W: https://www.mybos.com.au/

E: sam@mybos.com.au

StrataVault

Connecting people, processes, and applications

P: 1300 082 858

W: https://globalvaults.com.au/

E: team@thestratavault.com

Urbanise

Automate your workload to increase efficiency.

P:1300 832 852

W: https://www.urbanise.com/

E: marketing@urbanise.com

ANTENNAS

Install My Antenna

Professional TV Antenna Service For You Today

P: 1300 800 123

W: https://www.installmyantenna.com.au/

E: info@installmyantenna.com.au

EDUCATION & TRAINING

LookUpStrata

Australia’s Strata Title Information Site

W: https://www.lookupstrata.com.au/

E: administration@lookupstrata.com.au

Strata Community Association

P: 02 9492 8200

W: https://www.strata.community/

E: admin@strata.community

Owners Corporation Network

The Independent Voice of Strata Owners

W: https://ocn.org.au/

E: enquiries@ocn.org.au

Your Strata Property

Demystifying the legal complexities of apartment living

W: https://www.yourstrataproperty.com.au/

E: amanda@yourstrataproperty.com.au

ACCOUNTANTS

Tinworth & Co

Chartered Accountant & Strata Auditors

P: 0499 025 069

W: https://www.tinworthaccountants.com.au/

E: caren.chen@tinworth.com

Matthew Faulkner Accountancy

Strata Auditing specialists

P: 0438 116 374

W: https://www.mattfaulkner.accountants/

E: matt@mattfaulkner.accountant

MARKETING

Ki Creative Design

Purposeful Design Solutions

P: 0451 541 006

E: kiara.mcilroy@gmail.com

SOFTWARE
LIST MY BUSINESS PRINT YOUR DIRECTORY HERE

ELECTRICAL

Altogether Group

Power.Water.Data

P: 1300 803 803

W: https://altogethergroup.com.au/

E: eaustin@altogethergroup.com.au

Energy On Pty Ltd

Providing utility network solutions

P: 1300 323 263

W: https://www.energyon.com.au/

E: EnergyServices@EnergyOn.com.au

EDSI Solutions

Electrical Concierge Services

P: 07 3205 7002

W: https://edsi.net.au/

E: admin@edsi.net.au

ENM Solutions

Providing Solutions for Embedded Networks

P: 1300 000 366

W: https://www.enmsolutions.com.au/

E: info@ENMSolutions.com.au

EMERLITE ELECTRICAL SERVICES

We Answer The Phone - No Job Too Big Or Small

P: 07 5591 9191

W: https://www.emerlite.com.au/

E: office@emerlite.com.au

FIRE SERVICES

Fire Matters

Fire Safety Compliance

P: 07 3071 9088

W: https://firematters.com.au/

E: sbauer@firematters.com.au

PEST INSPECTION

Control Pest Management – Brisbane

Pest Control Professionals

P: 1300 357 246

W: https://controlpestmanagement.com.au /locations/brisbane-pest-control/

E: ray@controlpestmanagement.com.au

CLOTHES LINES

Lifestyle Clotheslines

Clothesline and washing line supplier & installer

P: 1300 798 779

W: https://www.lifestyleclotheslines.com.au/

E: admin@lifestyleclotheslines.com.au

PAINTING

Higgins Coatings Pty Ltd

Specialist painters in the strata industry

P: 1300 HIGGINS

W: https://www.higgins.com.au/

E: info@higgins.com.au

Dulux Property Services

Total Building Maintenance & Remedial Solutions

P: 0434 834 799

W: https://www.duluxconstructionsolutions.com.au/

E: propertyservice@dulux.com.au

Rochele

Prompt & Professional

P: 1300 808 164

W: https://rochele.com.au/

E: jeremy@rochele.com.au

STRATA LOAN PROFESSIONALS

StrataLoans

The Experts in Strata Finance

P: 1300 785 045

W: https://www.strata-loans.com/

E: info@strata-loans.com

Lannock Strata Finance

The Leading Strata Finance Specialist

P: 1300 851 585

W: https://lannock.com.au/

E: strata@lannock.com.au

Austrata Finance

Pay Now or Pay Later: It’s Your Choice®

P: 1300 936 560

W:https://austratafinance.com.au/

E: info@austratafinance.com.au

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SUSTAINABILITY

The Green Guys Group

Australia’s Leading Energy Saving Partner

W: https://greenguys.com.au/

E: sean@greenguys.com.au

Humenergy

People, Innovation and Value Sharing

P: 1300 322 622

W: https://www.humenergy.com.au/

E: Info@humenergy.com.au

Fair Water Meters

Fair water - fair bills

P: 1300324701

W: https://fairwatermeters.com.au/

E: info@fairwatermeters.com.au

CONSULTING

Strata Solve

Untangling strata problems

P: 0419 805 898

W: https://stratasolve.com.au/

E: chris@stratasolve.com.au

FACILITY MANAGEMENT

LUNA

Building and Facilities Manager

P: 1800 00 LUNA (5862)

W: https://www.luna.management/

E: info@luna.management

Elite Building Managers Australia

Education for Building Managers

P: 0420 520 976

W: https://www.elitebma.com/

E: matt@elitebma.com

RFM Facility Management Pty Ltd

Strata and Specialist Cleaners

P: 1300 402 524

W: https://www.rfmfacilitymanagement.com.au/

E: nathan@rfmfacilitymanagement.com.au

RECRUITMENT SERVICES

sharonbennie – Property Recruitment

Matching top talent with incredible businesses

P: 0413 381 381

W: https://www.sharonbennie.com.au/

E: sb@sharonbennie.com.au

LIFTS & ELEVATORS

Innovative Lift Consulting Pty Ltd

Australia’s Vertical Transportation Consultants

P: 0417 784 245

W: https://www.ilcpl.com.au/

E: bfulcher@ilcpl.com.au

The Lift Consultancy

Trusted Specialised Advice

P: 07 5509 0100

W: https://theliftc.com/

E: sidb@theliftc.com

ABN Lift Consultants

A team of friendly, open minded professionals

P: 0468 659 100

W: https://www.abnlift.com/

E: andrew@abnlift.com

Asset Strata Valuers

Leaders in Strata Property Valuations

P: 1800 679 787

W: https://assetstratavaluers.com.au/

E: workorders@assetstratavaluers.com.au

Adelaide StrataVal

Strata & Community Insurance Valuations

P: 08 71112956

W: https://www.strataval.com.au/

E: valuations@strataval.com.au

VALUERS ROOFING

Leaf Shield

Leafshield Gutter Protection Specialists

P: 1300 362 246

W: https://leafshield.net.au/why-leafshield/

E: info@leafsheild.net.au

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