The NSW STRATA MAGAZINE
OCTOBER 2024
Strata insurance, OC claims and tenant fires
Page 10 | Strata Insurance Solutions
Is the strata manager liable for damages if the OC refused to repair and maintain the building?
Page 28 | JS Mueller & Co Lawyers
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LookUpStrata is Australia’s Top Property Blog Dedicated to Strata Living. The site has been providing reliable strata information to lot owners, strata managers and other strata professionals since 2013.
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Exiting
an embedded network if the contract is not due to expire for ten years
How do the owners get out of an embedded network provider’s contract if it’s not due to expire for ten years?
I am a strata manager, and the committee has queried switching away from the incumbent embedded network provider. We know a new provider could fund the purchase of the embedded network assets, but how do the owners get out of the contract when it’s not due to expire for ten years?
Let’s consider options from both a commercial and then a legal point of view to assess if the agreement is fair and reasonable.
• Commercial:
The agreement may have commercial terms that allow for termination. Some agreements do and some don’t. You can review the agreement to assess whether termination is even an option. If the agreement has been executed correctly, it’s a formal agreement with no easy termination option and it may be hard to get out of unless there’s a breach.
• Legal:
Is it a fair and reasonable agreement? Get legal advice. Are there any breaches under Australian Consumer Law? Are there any breaches under your state’s strata laws? Does the committee have an appetite to potentially take the incumbent embedded network contract to court?
The first step is a site-specific and contractspecific review. Then raise your concerns with the incumbent embedded network operator and try to negotiate a better outcome. Embedded Network Arena have had some success renegotiating existing agreements where termination was not an option.
Joseph Arena | Embedded Network Arena joseph@embeddednetworkarena.com.au
READ MORE HERE
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Compliance and cost: Balancing building repairs
Our building complex needs to replace non-compliant balustrades and repair balconies with concrete cancer. Should we repair both issues at the same time? We are concerned about costs and the relevant building regulations.
We are a Class 2 category building(s) comprising several two-storey townhouses and several three-storey unit blocks built from 1982 to 1984.
Our balustrades are 900mm high and do not meet the current regulations. Some balustrade posts have rusted. An engineer’s report states there is no immediate safety issue, but they need to be fixed. We must replace them with complying balustrades. If we only replace the ones requiring maintenance, the external appearance of the building will be inconsistent.
Can we take the balustrades down, have them repaired and then replace them?
We have some mild concrete cancer in balconies that we also need to repair. Some owners have tiled their balcony, others have not. Some of the tiling was approved, some was not. The engineer found that most, if not all, of the tiled balconies do not have a waterproof membrane. We realised we should have a by-law for improvements to balconies. We are considering lifting the tiles and laying a waterproof membrane.
The engineer advised that the waterproofing is part of an element, including the balcony, sill and doors. The balconies, sills and doors are not compliant. The balconies do not have the right slope, the sills are not high enough, and the doors are not waterproof. Therefore, it seems we would be best to fix all problems at the same time. It will be a costly exercise. Is this the best option?
One approach worth considering is staging the work over a period of time.
Your questions touch on some complex areas, particularly concerning compliance with the Design and Building Practitioners Act 2020 (DBPA). From what you’ve described, the advice you’ve received from your engineer is likely correct, especially regarding the need to meet current standards when replacing balustrades and addressing issues with the balcony hobs and doors.
These matters are indeed intricate, and as you noted, addressing one element often impacts others — such as how waterproofing, door compliance, and structural integrity must be considered together. The approach recommended by your engineer, which includes replacing non-compliant components and ensuring everything meets current regulations, aligns with best practices under the DBPA.
Given the complexity and potential costs involved, carefully planning these upgrades is crucial. One approach worth considering is staging the work over a period of time. It can help manage the financial impact on owners while meeting all necessary compliance and aesthetic requirements.
David Lamborn | Windowline info@windowline.com.au
Strata window and door replacement specialists
Over 35 years of customised solutions
Choice of products from all suppliers
Outstanding safety record
High quality products and workmanship
Personalised client service
Committee decision making transparency
What is the process for committee decision making between committee meetings?
I am a committee member in a building of 27 lots. Accountability, transparency to all owners, and correct procedures are very important to me.
Committee meetings are held every two months. In the interim, the secretary emails committee members seeking approval for paying accounts and other issues arising. One recent issue was a request to approve a lot owner’s renovation prior to the relevant by-law registration. If decisions are made by ad-hoc emails, are they considered resolutions?
I have requested that the agenda for upcoming committee meeting include ratifying each decision, including approval dates.
Another committee member argued that these decisions/approvals are resolutions and are not required to be agenda items. They state that the resolutions should be noted in the minutes of the next committee meeting with the date of the decision recorded, and it is not necessary for such decisions to be ratified at the meeting. Is this correct?
Any majority “decisions” made informally outside a meeting that require resolutions under the legislation should be ratified at subsequent strata committee meetings.
A treasurer will usually, in the exercise of their role, approve payment of invoices and often seek “approval” of other committee members for transparency. It would be unworkable if a committee meeting had to be held to approve payment of every invoice in the day-to-day running of an owners corporation. Approving an invoice for services rendered, for example, is not a decision of a strata committee.
In terms of the other issues arising, a strata committee may only make resolutions in duly convened strata committee meetings or paper ballot votes (in which case a notice must still be issued, and a majority of votes must be in writing and in favour).
Any majority “decisions” made informally outside a meeting that require resolutions under the legislation should be ratified at subsequent strata committee meetings.
Leanne Habib | Premium Strata info@premiumstrata.com.au
READ MORE HERE
Strata insurance, OC claims and tenant fires
A lot owner wants the OC to file an insurance claim for fire damage caused by their tenant. The OC believes it’s the owner’s responsibility. Should the OC file the claim?
A lot owner’s tenant had a kitchen fire in the unit. The fire brigade was called. Damage was caused by the fire and by putting it out. The owner has requested the owners corporation (OC) lodge an insurance claim for the repair &/or replacement of damaged items, including the kitchen, carpets, doors, etc. As the fire was not the fault of the OC, is this reasonable? Why should owners contribute to the insurance excess and be affected by future strata insurance premium increases due to the claim? The OC believes this is a matter for the lot owner and their insurer if they have one. Should the OC claim against the building’s strata insurance?
As an insured party who contributes to the insurance and pays a portion of the premium, the owner has the right to claim under the policy.
Strata insurance is designed to cover damage to fixtures within a lot, including kitchen cabinetry, walls, and other permanent fixtures. These items would typically be covered under the strata policy in a fire. The only item not covered based on the prior email would be carpets, which can be claimed under a contents insurance policy.
It’s important to note that permanent fixtures cannot be insured by any other policy apart from the strata policy. This is due to the basic principle that insurers will not insure part of a
building independently – the building must be insured under one policy. As such, the owner is limited to claiming on the strata policy for any damage to fixed property resulting from this event.
As an insured party who contributes to the insurance and pays a portion of the premium, the owner has the right to claim under the policy.
Strata legislation requires that the owners corporation insures the building for full replacement value, which includes fixtures inside a lot. The legislation does not provide the committee or owners the authority to prevent an owner from making a legitimate claim on strata insurance; this is, after all, the purpose of having insurance.
It is true that such claims can impact insurance premiums for all owners. However, when purchasing a strata property, owners buy into the collective claims history of that property. This means that just as they have the right to claim, potentially affecting the
claims history, so too do other owners. If one wishes to avoid being part of a collective claims history, then strata ownership may not be the best choice.
Regarding the excess, while NSW legislation does not specify who should pay it, I believe the “benefit principle” should apply. Therefore, the lot owner who benefits from the claim (in this case, the owner with the fire damage) should be responsible for paying the excess.
Tyrone Shandiman | Strata Insurance Solutions tshandiman@iaa.net.au
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Council trees: Who pays for gutter damage?
Council trees on the lot next door are causing blocked gutter issues. Is the OC responsible for investigating resulting water leaks, and are they required to use licensed contractors?
Council trees from the Council land next door affect our townhouse’s gutters, causing water to flow into eave linings and inside doorway mouldings.
1. Should strata pay for mesh to prevent leaves from blocking gutters?
2. Should strata investigate why we are having water issues?
3. Can strata elect to save money by having a handyman carry out the work?
4. Can owners insist strata use a licensed, insured, and capable tradesman? Can owners request to sight paperwork for licence, insurance, etc.? Substandard repairs have been done in the past.
Preventative maintenance is the owners corporation’s responsibility.
Generally speaking, preventative maintenance is the responsibility of the owners corporation. Contact the Council and explain your issues, including the fact that their tree is causing you nuisance/loss/damage, etc. Council may be willing to investigate/prune or take other steps to manage the matter.
For water issues, once an expert report is obtained, the source can be determined, and you may seek advice on next steps for who is responsible and how to make them accountable.
Depending on the nature of the work, if the cheaper option is always preferred, that generally only addresses the symptoms of the defect rather than the source of it.
In our experience, it is always best to uses a licensed, insured, and capable tradesman to ensure the funds of the owners corporation are expended to rectify the underlying issues. Likely even any substandard work would have some guarantees/warranties for the work carried out.
Leanne Habib | Premium Strata info@premiumstrata.com.au
Inequality in staged developments: Levy concerns
A complex includes two stages under the one title. Stage 1 owners feel neglected due to the use of their levies for Stage 2 expenses. Owners have received notice of a special levy. Are they obligation to pay it?
Our complex includes two stages under the one title. We live in a Stage 1. Our levies are being used to pay for expenses in Stage 2. We feel like our area of the complex is being neglected.
We’ve also received notice of a special levy. We live on the pension and have limited funds. Where do we stand legally as this is causing us stress. Can we refuse to pay?
All owners are members of the owners corporation and are responsible for the repair and maintenance of the common property.
No, you cannot refuse to pay your levies.
In a strata scheme, regardless of whether it is staged development, there is only one owners corporation and the owners
corporation is required to repair and maintain the common property. Levies used to pay for repair and maintenance of the common property can only be struck in accordance with the owners’ respective unit entitlements.
All owners are members of the owners corporation and are responsible for the repair and maintenance of the common property, funded through their levies. If the common property in stage 2 of the development needs repair, all owners regardless in which stage they own, are responsible to contribute through their levies.
If a stage of the development or any part of the common property is being neglected by a failure to repair or maintaining it, the owners corporation is in breach of Section 106 of the Strata Schemes Management Act 2015. You will need to convince the owner corporation to comply with this statutory duty. If you cannot convince them, you will need to compel them to comply with their duty through mediation at the Office of Fair Trading and if mediation does not resolve the issue by seeking orders through the NSW Civil and Administrative Tribunal.
Matthew Jenkins | Bannermans Lawyers enquiries@bannermans.com.au
What if the fire safety inspection date isn’t convenient?
Owners have been given a small window during a weekday for a fire safety inspection. Is the owners corporation required to arrange accesses on a day suitable for each occupant?
My partner’s strata has set a date and time for a fire inspection. It’s a two-hour window on a weekday, and my partner isn’t available. Although she has provided alternative days, the owners corporation advised they cannot change the date. The only option is for owners to leave a spare key with a committee member. Surely, apartment access would be similar to that of a renter, where they must organise a suitable time for access.
Contact the fire safety company directly. They may have some flexibility.
Fire safety inspections are typically coordinated for the entire building, which includes many residents with varied schedules. Finding a time that suits everyone’s needs can be challenging, especially since these inspections are often booked well in advance to ensure compliance with safety regulations.
While the date is fixed to streamline the process for the whole building, one possible solution is to contact the fire safety company directly. They may have some flexibility, such as inspecting earlier in the morning when they are already on-site or visiting at another time if they have other inspections nearby. Alternatively, leaving keys with a trusted neighbour is a common solution that ensures your apartment can still be inspected.
Though the inconvenience is understood, fire safety compliance is critical, and your cooperation ensures the building remains safe for everyone.
Tim Sara | Strata Choice tsara@stratachoice.com.au
Best practice for managing strata maintenance & remedial repairs
It can often be challenging and sometimes confronting when faced with the day-to-day maintenance requirements or the need to tend to remedial repairs and/or capital works projects. Whether the matter to be resolved is large or small, there are many factors to consider ensuring both the symptoms and underlying cause/s are addressed to minimise the chance of reoccurrence or ongoing issues.
There are regulatory requirements in all Australian States and Territories requiring Owners Corporations to maintain their built assets. If done correctly, this should result not just in the up keep of the building, but it’s longevity, performance, financial sustainability and, in most cases, appreciation in value.
Define your objective and extent of work to be done. When it comes to building works of any nature, there are some core fundamentals or concepts that should be considered:
• Define the objective and extent of works to be done. What do you want to achieve?
• Forensic investigations - identify all underlying issues. Only addressing symptoms will be more costly in the long run.
• Scope it right - a detailed specification outlines all works required.
• Obtain quotes based on the same scope of works (like for like).
• Do your research - engage reputable providers with the correct qualifications and insurances.
• Ensure the extent of works and costs are balanced with the benefits.
• Check the warranty/guarantee of the works being provided.
• Cost verification – to ensure costs are fair and reasonable, experts such as quantity surveyors can assist.
• Ensure that the extent and cost of works is balanced with the benefits.
• Getting an expert’s assistance to manage providers will save you time and money.
• For larger projects, ensure the use of Australian Standard Contracts (e.g. AS 4000 series suite of contracts).
Whilst the above may seem simple, strata building works can be complex with multiple stakeholders and personalities to manage. Add environmental factors such as labor shortages, costs of materials and supply chain issues, realising your investment means careful planning right from the start.
IMPORTANT: Scope it once, scope it right. One of the biggest mistakes when obtaining a scope of works is many providers only describe the works to be done. A specification should show measurements/quantities allowing like for like quoting upon which owners are able to make informed decisions about who to engage.
FOUR KEY CRITICAL ITEMS
You need it to be All inclusive
You need it to Conform with the current statutory requirements
You need a Warranty or guarentee
You need it to ensure The extent and costs are balanced with the benefits
Leaning on an expert team
To navigate the complexities of remedial repairs effectively, owners should seek expert guidance from qualified professionals including engineers, building consultants, and/or fire safety experts. Taking a siloed approach to repairs can lead to suboptimal outcomes and wasted resources.
To further assist with this process, there are some key actions owners can take when selecting a contractor to ensure that they have the right expert for the right job. Research the following:
• Business structure – ABN, ACN, directors, years in business
• Licencing and Qualifications in the State or Territory (existing disciplinary action)
• Current Insurances (Liability, Professional Indemnity etc)
• Experience and references in similar projects
• Capability’s and staff
• Locality to project
• Current commitments
• Financial stability
• 3 x Tenders required minimum
• No conflicts of interest (no association to Owners Corporation/Strata Manager)
Note: In NSW, the Design Building & Practitioners Act 2020 requires the engagement of both Design Practitioners and Building Practitioners for certain types of works/remedial repairs.
Edwina Feilen | Sedgwick edwina.feilen@au.sedgwick.com
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The Strata Collective. Where People Matter.
The Strata Collective was formed with a simple goal –to provide a professional strata management service to clients who want a close, personal relationship with their Strata Manager.
We are a next generation Strata Management business that you can count on. Find
Door replacement for mobility impaired resident
An owner with mobility issues has had their door broken down multiple times for emergency services access. Is the OC obligated to replace the door due to the owner’s circumstances?
I am 80 and lived in this building for 40 years. My muscles are atrophied. I cannot get up if I lose balance and fall to the floor. Three times, emergency personnel accessed my lot by breaking down my door. The door is no longer secure, and I do not feel safe.
Our chairperson stated the OC intended to replace all unit doors because of stairwell noise issues and asbestos concerns. I’ve requested my door is replaced urgently. I’ve been told that although unit doors are common property, under the circumstances, I am required to pay for my new door. Where do I stand?
The owners corporation must repair the door, and it sounds like there’s a serious safety risk with asbestos fibres likely being released into the air from the damage.
An owners corporation’s paramount duty is to repair and maintain the common property (such as the entry door to the lot). This duty is set out in Section 106 of the Strata Schemes Management Act 2015 (NSW) (‘the Act’).
There are three main instances where the owners corporation does not need to repair and maintain the common property:
1. If it makes a decision by special resolution:
An owners corporation can determine, by special resolution in a general meeting, that it is inappropriate to maintain, renew, replace or repair the property. However, it can only make this decision if it will not affect the safety of any building, structure or common property in the strata scheme or detract from the appearance of any property in the strata scheme.
2.
During litigation
If an owners corporation has taken legal action against an owner or other person in respect of damage to the common property, it may defer repair and maintenance of common property in relation to the damage to the property, until the completion of the action. However, it can only do this if the failure to repair and maintain will not affect the safety of any building, structure or common property in the strata scheme. Interestingly, the legislation doesn’t mention safety of a person. One would think this is implied.
3. If a common property rights by-law exists:
When an owner has been authorised to make changes to common property (in accordance with Section 108 of the Act), and a bylaw has been made, wherein the owner is made responsible for the ongoing repair and maintenance of the affected common property.
In fact, an owner of a lot in a strata scheme may recover from the owners corporation, as damages for breach of statutory duty, any reasonably foreseeable loss suffered by the owner as a result of a failure to repair and maintain common property. The owner has two years to do this, from the date when they first became aware of the loss suffered.
In the specific example given, none of the three instances have occurred. The owners corporation must repair the door, and it sounds like there’s a serious safety risk with asbestos fibres likely being released into the air from the damage. The owners corporation could be liable for any ramifications arising from its failure to repair the common property in a timely manner. If the owners corporation wishes to recover costs, it may do so later. But, for now, it must replace the door.
If the owners corporation continues to refuse to replace the damaged door, you can seek orders from the NSW Civil & Administrative Tribunal under Section 232 of the Act.
Installing a lock box would be the best way to prevent damage from continuing to occur. This will require approval under Section 108 of the Act (and the approval process is an entire article in and of itself). The owners corporation would be wise to permit this, as it will prevent the new door from being damaged in the event of another health-related incident. The approval could include a by-law being made, which could make the owner responsible for repair and maintenance of the lock box (and for its eventual removal). Generally, an owner would bear any and all costs associated with making the by-law, so the owners corporation isn’t paying for this.
Tim Sara | Strata Choice tsara@stratachoice.com.au
SPECIALISED LEGAL ADVICE
Kerin Benson Lawyers is a boutique law firm providing high quality legal services to owners corporations, community associations, strata managers and individual lot owners. We are a team of highly experienced lawyers who actively work with our clients.
We offer a full range of strata law services in the following areas:
• By-laws & Rules
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W kerinbensonlawyers.com.au
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• Building Defect Disputes
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Looking for a new strata manager? What are the key criteria?
What are the key criteria outside of price when assessing proposals for a new strata management company?
Depending on your needs, these are some of the main points you may wish to consider.
If your owners corporation is looking for a new strata manager, depending on your needs, these are some of the main points you may wish to consider.
I’m sure many owners corporations have had an experience with a strata management company where you’ve had a fantastic strata manager until a few years into the relationship. Suddenly you’re moved to someone with a little less experience. If having a consistent strata manager is important to your owners corporation, ask about staff turnover.
Another important thing to question is portfolio size for individual managers. Also, does the strata manager have other buildings located in your area? Do they understand navigating your Local Council? Do they use local trades and services?
More people are concerned about whether their strata manager implements environmentally friendly processes, or whether or not they maintain an appropriate software system. Are they up to date with technology. All of these points guide us in our weighted metrics process.
Megan Parkins | Tender Advisory megan@tenderadvisory.com.au
Is the strata manager liable for damages if the OC refused to repair and maintain the building?
Can the strata manager be liable for damages if the owners corporation or strata committee refused to perform repairs and maintenance?
Possibly, yes. There are two primary considerations.
Possibly, yes. There are really two primary considerations. First, what functions of the owners corporation have been delegated to the strata manager? In particular, has the strata manager been delegated the function of organising maintenance and repairs to the common property? If the answer is no, the strata manager can’t be held liable because that’s not their responsibility. If the answer is yes, possibly. The strata manager might be liable if the strata manager was negligent.
The second consideration is, what limitations on the liability of the strata manager are contained in their agency agreement?
Most standard form agency agreements, particularly the ones published by Strata Community Association, contain very broad limitations on the strata manager’s liability that would make it very difficult for an owners corporation, for example, to say, “Well, you’re our strata manager. You should be looking after repairs and maintenance. This is all your fault, and we want you to indemnify us for any money we are ordered to pay this poor apartment owner whose apartment was wrecked by water ingress.”
Those limitations of liability obviously aren’t binding on apartment owners because they don’t have a contract with the strata manager, but they will have an effect on what duty of care, if any, the strata manager owes the individual apartment owner who suffered the loss.
Adrian Mueller | JS Mueller & Co Lawyers adrianmueller@muellers.com.au
Smart Green Apartments
Smart Green Apartments is the City of Sydney’s award -winning residential sustainability program. We help owners corporations understand and improve the efficiency of their buildings, reduce utility costs, and create more resilient strata communities.
Since 2011 we’ve worked with more than 110 strata plans and reduced emissions by an average of 30% for each strata community. Water and energy efficiency upgrades have helped apartment owners save $4 million.
Get your building in better shape, join our program this year!
If selected, your apartment building will receive:
• NABERS energy & water rating
• Energy action plan
• Presentation of findings to your OC
• Solar / electrification studies (if suitable)
• Water saving opportunities (through Sydney Water’s WaterFix program)
• Access to webinars, resources and more…
Please note you will need to provide supporting documents, full information on the website.
For more information and to apply, visit city.sydney/smart-green-apartments. Applications close on Friday 25 October.
EDUCATION & TRAINING
LookUpStrata
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Strata Community Association
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Owners Corporation Network
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Your Strata Property
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SOFTWARE
MiMOR
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Stratabox
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Town Square
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Urbanise
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Resvu
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StrataMax
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MYBOS
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Onsite.fm
Building Management Software
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Stratafy
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eVotters
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BUILDING ENGINEERS & INSPECTORS
Sedgwick
Building Consultancy Division & Repair Solutions
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QIA Group
Comapliance Made Easy
P: 1300 309 201
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GQS
Quantity Surveyors & Building Consultants
P: 1300 290 235
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Seymour Consultants
Body Corporate Report Specialists
W: https://www.seymourconsultants.com.au/ E: info@seymourconsultants.com.au
BCRC
Specialist Design Practitioners
P: 02 9131 8018
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Roscon
Property services & facilities management
P: 1800 767 266
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Budget Vals
Built For Strata
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Leary & Partners
Quantity surveying services since 1977
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BIV Reports
Specialist in Strata Compliance Reports
P: 1300 107 280
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Olive Tree Consulting Group
Solutions in Strata Compliance
P: 0400 161 659
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Mabi Services
Asbestos, Safety & Building Consultants
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Forte Asset Services
FIRE | ELECTRICAL | HVAC
P: 1300 920 752
W: https://www.forteassetservices.com.au/ E: info@forteas.com.au
Quality Building Management
keeping your buildings legally compliant and safe
P: 1300 880 466
W: https://qbm.com.au/ E: sales@qbm.com.au
HFM Asset Management Pty Ltd
Leaders in Building Efficiency
P: 0407 734 260
W: https://www.hfmassets.com.au/ E: david.chokolich@hfmassets.com.au
CORE Consulting Engineers
Delivering 360° engineering solutions for strata P: 02 8961 3250
W: https://coreconsultingengineers.com.au/ E: admin@core.engineering
Independent Inspections
Sinking Fund Forecast, Insurance Valuations, OHS P: 1300 857 149
W: http://www.iigi.com.au/ E: admin@iigi.com.au
Solutions in Engineering
Quality Reports On Time, Every Time! P: 1300 136 036
W: https://www.solutionsinengineering.com/ E: enquiry@solutionsinengineering.com
Landlay Consulting Group
A Strata Remedial Consultancy
P: 02 8095 8556
W: https://www.landlay.com.au/ E: admin@landlay.com.au
Leo & Associates Consulting Engineers
Enhancing Structures, Empowering Futures
P: 0452 205 727
W: https://laconsulting.com.au/ E: Leo@laconsulting.com.au
Seymour Consultants SC
STRATA REPORTS
Rawlinsons
Calculated Confidence
P: 08 9424 5800
W: https://www.rawlinsonswa.com.au/ E: info@rawlinsonswa.com.au
EYEON Property Inspections
Buy and Sell with More Confidence
P: 1300 798 274
W: https://www.eyeon.com.au/ E: info@eyeon.com.au
Strataregister.com Pty Ltd
Find the Strata / CT Manager for your property
P: 0411 483 249
W: https://www.strataregister.com/ E: hello@strataregister.com
STRATA LAWYERS
Kerin Benson Lawyers Pty Ltd
Specialised Legal Advice for Strata
P: 02 8706 7060
W: https://kerinbensonlawyers.com.au/ E: enquiries@kerinbensonlawyers.com.au
Khoury Lawyers Pty Ltd
Client focused, Results Driven
P: (02) 8005 3086
W: https://khourylawyers.com.au/ E: pierrette@khourylawyers.com.au
Madison Marcus Law Firm
Be Empowered
P: 131 529
W: https://www.madisonmarcus.com.au/ E: strata@madisonmarcus.com.au
Holman Webb Lawyers
Body Corporate Disputes & Litigation Specialists
P: 07 3235 0100
W: https://www.holmanwebb.com.au/ E: shane.roberts@holmanwebb.com.au
Bugden Allen
Australia’s leading strata law experts
P: 02 9199 1055
W: https://www.bagl.com.au/ E: info@bagl.com.au
JS Mueller & Co Lawyers
Specialist ‘Plain English’ NSW Strata Lawyers
W: https://www.muellers.com.au/ E: enquiries@muellers.com.au
Williamson Lawyers
A construction and strata lawyer ready to listen
W: https://www.williamsonlawyers.com.au/ E: shane@williamsonlawyers.com.au
Bannermans Lawyers
High Quality Specialist Legal Services
P: 02 9929 0226
W: https://www.bannermans.com.au/ E: enquiries@bannermans.com.au
Moray & Agnew Lawyers
Legal strategies and solutions for our clients
P: 03 9600 0877
W: https://www.moray.com.au/ E: melbourne@moray.com.au
Grace Lawyers
Know. Act. Resolve.
W: https://gracelawyers.com.au/ E: enquiries@gracelawyers.com.au
Speirs Ryan
P: 02 9248 3400
W: https://www.speirsryan.com.au/ E: enquiries@speirsryan.com.au
Watson & Watson Lawyers
“when experience matters”…..
P: 02 9221 6011
W: https://www.watsonandwatson.com.au/ E: richard@watsonandwatson.com.au
Groundfloor™
Australian parcel, mail, and refrigerated lockers
P: 03 9982 4462
W: https://groundfloordelivery.com/ E: ask@groundfloordelivery.com
STRATA MANAGEMENT
Premium Strata
Diamond-Class strata management agency
P: 02 9281 6440
W: https://www.premiumstrata.com.au/ E: info@premiumstrata.com.au
The Strata Collective
A next generation strata manager. People matter.
P: 02 9879 3547
W: https://www.thestratacollective.com.au/ E: rsmith@thestratacollective.com.au
Bridge Strata P/L
The bridge between you and your corporation
P: 02 6109 7700
W: https://bridgestrata.com.au/wp/ E: jan@bridgestrata.com.au
Bright & Duggan
Strata Professionals
P: 02 9902 7100
W: https://bright-duggan.com.au/ E: customercare@bright-duggan.com.au
Vital Strata
Strata Made Simple
P: 02 9008 1112
W: https://www.vitalstrata.com.au/ E: hello@vitalstrata.com.au
ASM – Australian Strata Management
Helping Strata Communities Thrive
P: 1300 777 276
W: https://asmstrata.com.au/ E: administration@mbcm.com.au
Sky Living Strata
Providing a superior customer experience
P: 02 9299 1100
W: https://www.skylivingstrata.com.au/ E: enquiries@skylivingstrata.com.au
SSKB Strata Managers
A Positive Difference in Strata
P: 07 5504 2000
W: https://sskb.com.au/ E: sskb@sskb.com.au
Responsive Strata Management
Responsive. Transparent. Consistent. P: 8551 2713
W: https://responsivestrata.com.au/ E: info@responsivestrata.com.au
Townhouse Strata PTY Ltd
Strata Management with a Difference
P: 02 4971 0363
W: https://www.townhousestrata.com.au/ E: alan@townhousestrata.com.au
Strata Central
Boutique Strata Management Services
P: 02 8036 5518
W: https://stratacentral.com.au/ E: enquiries@stratacentral.com.au
Acumen Strata
Tailored Strata Management Solutions
P: 02 7253 5820
W: https://www.acumenstrata.com.au/ E: info@acumenstrata.com.au
Quantum United Management
Creating vibrant and connected communities
P: 61 383 608 800
W: https://www.quantumunited.com.au/ E: info@quantumunited.com.au
Elevate Strata Management Pty Ltd
Elevating your Strata Community
P: 0430 160 249
W: https://www.elevatestrata.au/ E: dcopping@elevatestrata.au
STRATA EVOLUTION
Strata Management Done Right
P: 1300 819 677
W: https://strataevolution.com.au/ E: info@strataevolution.com.au
Beaches Strata Pty Ltd
Your Trusted Strata Partner
P: 02 7252 2141
W: https://www.beachesstrata.com.au/ E: hello@beachesstrata.com.au
Centric Strata
Centralised. Excellence. Unmatched Service
P: 1300 017 211
W: https://www.centricstrata.com.au/ E: info@centricstrata.com.au
MJ Engineering Projects
Remedial Consultant Engineers
P: 1800 953 935
W: https://mjengineeringprojects.com.au/ E: info@mjengineeringprojects.com.au
Klaar
The Strata Building Specialists
P: 02 8003 4547
W: https://klaar.com.au/ E: build@klaar.com.au
Ouroboros design
Architect assistance with upgrades and renovations
P: 0400 152 833
E: garymo12@gmail.com
TRADECOM GROUP
Innovative Commercial Building Projects
P: 1300 301 888
W: https://tradecomgroup.com/ E: services@tradecomgroup.com
Altec Building
Remedial Building & Waterproofing
P: 02 9744 2039
W: https://www.altecbuilding.com.au/ E: info@altecbuilding.com.au
Linkfire Pty Ltd
Your Essential Safety Partner
P: 1300 669 439
W: http://www.linkfire.com.au/ E: sales@linkfire.com.au
2020 Fire Protection
Experts in Fire Protection for Strata
P: 1300 340 210
W: https://www.2020fireprotection.com.au/ E: service@2020fire.com.au
Fire Safety Constructions
Compliant Specialist since 1999
P: 02 9945 3499
W: http://www.firesafetyconstruction.com.au/ E: info@firesafetyconstructions.com.au
Quantum Fire Protection
We’ve got your fire safety needs covered.
P: 1300 006 005
W: https://www.quantumfire.com.au/ E: service@quantumfire.com.au
ELECTRICAL
Altogether Group
Power.Water.Data
P: 1300 803 803
W: https://altogethergroup.com.au/home-business/
E: eaustin@altogethergroup.com.au
ENM Solutions
Providing Solutions for Embedded Networks
P: 1300 000 366
W: https://www.enmsolutions.com.au/ E: info@ENMSolutions.com.au
Energy On Pty Ltd
P: 1300 323 263
W: https://www.energyon.com.au/ E: EnergyServices@EnergyOn.com.au
McIntosh Electrical Pty Ltd
Powered by Trust
P: 1300 627 727
W: https://www.mcintoshelectrical.com.au/ E: jenny@mcintoshelectrical.com.au
EMERLITE ELECTRICAL SERVICES
We Answer The Phone - No Job Too Big Or Small
P: 07 5591 9191
W: https://www.emerlite.com.au/ E: office@emerlite.com.au
SUSTAINABILITY
Humenergy
People, innovation and value sharing
P: 1300 322 622
W: https://www.humenergy.com.au/ E: Info@humenergy.com.au
The Green Guys Group
Austalia’s Leading Energy Saving Partner
P: 1300 511 875
W: https://greenguys.com.au/ E: sean@greenguys.com.au
Fair Water Meters
Retrofit sub-metering specialists
P: 1300 324 701
W: https://fairwatermeters.com.au/ E: info@fairwatermeters.com.au
PLUMBING
Stormwater Sydney
Inspection, Repair and Maintenance of drainage assets
P: 1300 741 003
W: https://stormwatersydney.com/ E: admin@stormwatersydney.com
HYDRAULICA Pty Ltd
Specialise in Drain & Pipe Cleaning
W: https://www.hydraulica.com.au/ E: darren@hydraulica.com.au
Mr Washer, Plumber To The Rescue
Over 30 years serving Sydney Strata buildings
P: 02 8583 2360
W: plumbertotherescue.com.au/strata-commercial.html
E: jobs@mrwasher.com.au
WATERPROOFING
Danrae Group
Remedial Waterproofing & Building Specialists
P: 1800 326 723
W: https://www.danraegroup.com.au/ E: enquiries@danrae.com.au
VALUERS
Asset Strata Valuers
Leaders in Strata Property Valuations
P: 1800 679 787
W: https://assetstratavaluers.com.au/ E: workorders@assetstratavaluers.com.au
Adelaide StrataVal
Strata & Community Insurance Valuations
P: 08 7111 2956
W: https://www.strataval.com.au/ E: valuations@strataval.com.au
Ensure Group – Property Valuers
Insurance Valuation Experts
P: 03 9088 2032
W: https://www.ensuregroup.com.au/ E: valuations@ensuregroup.com.au
Sovereign Valuations
Valuation Experts for Strata Insurance & Disputes
P: 1300 710 000
W: https://www.sovereignvaluations.com.au/ E: p.ferrier@sovereignvaluations.com.au
WINDOWS & DOORS
Windowline Pty Ltd
Replacement window and door specialists
P: 02 8304 6400
W: https://windowline.com.au/ E: info@windowline.com.au
ASQB Pty Ltd
Window & Door Repairs + Window Safety Compliance
P: 02 9785 7893
W: https://www.asqb.com.au/ E: service@asqb.com.au
The Window Guy
Don’t choose any guy, choose The Window Guy!
P: 1300 663 664
W: https://www.thewindowguy.com.au/ E: info@thewindowguy.com.au
Clear Edge Frameless Glass
Energy Efficient Balconies for Elevated Living
W: https://www.clearedgeglass.com.au/ E: sales@clearedgeglass.com.au
PAINTING
Higgins Coatings Pty Ltd
Specialist painters in the strata industry
W: https://www.higgins.com.au/ E: info@higgins.com.au
CPR Facade Upgrade Specialists
We clean, repair & repaint multi-storey buildings
P: 0493 651 643
W: https://cprfacadeupgrades.com.au/ E: info@facadeupgrades.com.au
3 Colours Painting Services
3 Colours Painting Services
P: 1300 883 635
W: https://3colours.com.au/ E: 3colours@3colours.com.au
Terra Australis Painting Services
Terra Australis Painting Services
P: 0497 545 289
W: https://www.terraaustralispainting.com.au/ E: info@terraaustralispainting.com.au
CONSULTING
Strata Solve
Untangling strata problems
P: 0419 805 898
W: https://stratasolve.com.au/ E: chris@stratasolve.com.au
Tender Advisory
Tender Solutions: Consult. Procure. Support.
P: 0435 893 670
W: https://tenderadvisory.com.au/ E: info@tenderadvisory.com.au
RECRUITMENT SERVICES
sharonbennie – Property Recruitment
Matching top talent with incredible businesses
P: 0413 381 381
W: https://www.sharonbennie.com.au/ E: sb@sharonbennie.com.au
Property Recruitment Partners
Recruitment Solutions Tailored for You
P: 02 8313 5591
E: aaron@propertyrecruitmentpartners.com.au
STRATA LOAN PROFESSIONALS ACCOUNTANTS
Lannock Strata Finance
Simplifying strata funding
P: 1300 851 585
W: https://lannock.com.au/ E: strata@lannock.com.au
StrataLoans
The Experts in Strata Finance
P: 1300 785 045
W: https://www.strata-loans.com/ E: info@strata-loans.com
Austrata Finance
Use Your Own Money or Borrowed Money: Your Choice
P: 1300 936 560
W: https://austratafinance.com.au/ E: info@austratafinance.com.au
LIFTS & ELEVATORS
ABN Lift Consultants
A team of friendly, open minded professionals
P: 0468 659 100
W: https://www.abnlift.com/ E: andrew@abnlift.com
Innovative Lift Consulting Pty Ltd
Australia’s Vertical Transportation Consultants
P: 0417 784 245
W: https://www.ilcpl.com.au/ E: bfulcher@ilcpl.com.au
The Lift Consultancy
Trusted Specialised Advice
P: 07 5509 0100
W: https://theliftc.com/ E: sidb@theliftc.com
Tinworth & Co
Chartered Accountant & Strata Auditors
P: 0499 025 069
W: https://www.tinworthaccountants.com.au/ E: caren.chen@tinworth.com
Matthew Faulkner Accountancy
Strata Auditing specialists
P: 0438 116 374
W: https://www.mattfaulkner.accountants/ E: matt@mattfaulkner.accountants
Incite Accountants & Advisors
Provides a service that delivers the outcomes
P: 02 8067 9015
W: https://www.inciteaccountants.com.au/ E: admin@inciteaccountants.com.au
INSURANCE
Strata Insurance Solutions
Advice You Can Trust
P: 1300 554 165
W: https://www.stratainsurancesolutions.com.au/ E: info@stratainsurancesolutions.com.au
Whitbread Insurance Brokers
Empower Your Vision
P: 1300 424 627
W: https://www.whitbread.com.au/ E: info@whitbread.com.au
CHU Underwriting Agencies Pty Ltd
Specialist Strata Insurance Underwriting Agency
W: https://www.chu.com.au/ E: info@chu.com.au
Strata Community Insurance
Protection for your strata property. And you.
P: 1300 724 678
W: https://www.stratacommunityinsure.com.au
E: myenquiry@scinsure.com.au
Flex Insurance
Your Cover Your Choice
P: 1300 201 021
W: https://www.flexinsurance.com.au/ E: info@flexinsurance.com.au
Driscoll Strata Consulting
Knowledge | Experience | Service
P: 0402 342 034
W: https://driscollstrataconsulting.com.au/ E: enquiries@driscollstrataconsulting.com.au
CRM Brokers
The smart insurance choice
P: 1300 880 494
W: https://www.crmbrokers.com.au/ E: crmstrata@crmbrokers.com.au
Strong Insurance
Fast & efficient strata insurance across Australia
P: 1800 934 099
W: https://www.stronginsurance.com.au/strata-quote
E: admin@stronginsurance.com.au
Body Corporate Brokers
United, Protecting Communities
W: https://bcb.com.au/
E: sarah.johnson@bcb.com.au
CLOTHESLINES
Lifestyle Clotheslines
Clothesline and washing line supplier & installer
P: 1300 798 779
W: https://www.lifestyleclotheslines.com.au/ E: admin@lifestyleclotheslines.com.au
CLEANERS
Arrow Abseiling Pty Ltd
Window cleaning, repair and maintenance
P: 02 8957 3693
W: https://www.arrowabseiling.com.au/
E: contact@arrowabseiling.com.au
Waste Clear Pty Ltd
Towards a better tomorrow
P: 1300 525 352
W: https://wasteclear.com.au/ E: admin@wasteclear.com.au
Sydney Gutter Cleaning
SGC are a leading team in roof and gutter services
P: 02 8310 6770
W: https://www.sydneyguttercleaning.com.au/
E: info@sydneyguttercleaning.com.au
Pristine Window and Gutter Cleaning
Honesty, integrity and quality!
P: 02 9533 4476
W: https://pristinewindowandguttercleaning.com.au/ E: admin@pwgc.com.au
PROJECT MANAGEMENT
Valen
Project Services
Client-Side Project Management Specialists
P: 02 8542 4293
W: https://valenprojects.com.au/ E: enquiries@valenprojects.com.au
PM Services Australia
Client-side Project Management Services
P: 02 9221 1490
W: https://www.pmservice.com.au/ E: info@pmservice.com.au
Projx PM
Project Managers for Strata remedial projects
P: 0421 274 426
W: https://www.projx.pm/ E: rossl@projx.pm
SAFETY & SECURITY
QUATRIX PTY LTD
Intercoms, Access Control, CCTV, Data, etc.
P: 02 9554 3487
W: https://www.quatrix.com.au/ E: info@quatrix.com.au
Lock, Stock & Barrel Locksmiths Pty Ltd
P: 0411 700 072
W: https://www.lsblocksmiths.com.au/ E: info@lsblocksmiths.com.au
Omega Protection
Protecting You, Your Staff & Your Assets
P: 1300 636 323
W: https://www.omegaprotection.com.au/ E: mark@omegaprotection.com.au
ANTENNAS
Install My Antenna
Professional TV Antenna Service For You Today
P: 1300 800 123
W: https://www.installmyantenna.com.au/ E: info@installmyantenna.com.au
ROOFING
Apt Roofing Pty Ltd
Everything Roofing!
P: 02 9666 7373
W: https://www.aptroofing.com.au/ E: admin@aptroofing.com.au
PARKING
PowerUp Engineering
Car Stackers, Car Hoists and Turntables
P: 02 9170 0698
W: https://powerupengineering.com.au/
E: info@powerupeng.com.au
FACILITY MANAGEMENT
MG Facility Maintenance
Strata Cleaning and Building Management
P: 0407324503
W: https://mgfm.com.au/ E: marcel@mgfm.co
LUNA
Building and Facilities Manager
P: 1800 00 LUNA (5862)
W: https://www.luna.management/ E: info@luna.management
First Facility Management Pty Ltd
Putting You First
P: 0402 083 404
W: https://firstfm.net.au/ E: admin@firstfm.net.au
RFM Facility Management Pty Ltd
Strata and Specialist Cleaners
P: 1300 402 524
W: https://www.rfmfacilitymanagement.com.au/
E: nathan@rfmfacilitymanagement.com.au
BME Group
Re-Defining the Standards of Building & Facilities
P: 02 8283 7531
W: https://bmegroupbuildingmanagement.com.au/ E: lachlan.hunt@bmegroup.com.au
ENERGY
Arena Energy Consulting Pty Ltd
Independent Embedded Network Consulting Services
P: 1300 987 147
W: https://www.arenaenergyconsulting.com.au/ E: info@arenaenergyconsulting.com.au
Embedded Network Arena
Independent Embedded Network Consulting Services
P: 1300 987 147
W: https://embeddednetworkarena.com.au/ E: info@embeddednetworkarena.com.au
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