Dealing
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Liza Jovicic Sales and Content Manager4 National Webinar: Strata Insurance Commissions. Where do you sit?
LookUpStrata
6 Wait now, pay more later.
Lannock Strata Finance
8 Storage room access and rental arrangements
Shane Williamson, Williamson Lawyers Pty Ltd
10 Can a bylaw restrict access to the pool?
Allison Benson, Kerin Benson Lawyers
12 Dealing with a request to install residential battery storage systems
Nigel Collins, Altogether Group
14 Does each electronic door lock need a backup power source in case of a power failure?
Jake Sharp, MiMOR
16 Speeding up repair work when mould is an issue
Tyrone Shandiman, Strata Insurance Solutions
18 Can one lot owner appoint a new strata manager?
Leanne Habib, Premium Strata
20 Are your owners adequately insured? Rawlinsons Cost Management
22 Asbestos concerns in an old building
Pierrette Khoury, Khoury Lawyers
24 Generally, what strata records are managed well?
Michael Ferrier, Eyeon Property Inspections
26 The Conversion of Strata Air or Roof Space
Asset Strata Valuers
28 When dealing with nuisance, how important is record keeping
Brenton Pittman, Applicant in the Pittman v Newport [2022] NSWCATCD 173 case
30 What if the breaching owner pays the NCAT fine but continues to breach (flooring)?
Leanne Habib, Premium Strata
32 Accessing your strata plan
Rod Smith, The Strata Collective
34 Higher returns on the capital works fund
Tim Fuller, Strata Guardian
36 Obligation to fix, rather than repair, a serious defect
Michael Hopwood, Valen Projects
38 What’s the latest on building defects?
SCA NSW
40 Project Intervene’s registration deadline is approaching… fast!
Bruce Mckenzie, Sedgwick and Yolande Nyss and Elizabeth Stewart, NSW Department of Customer Service
42 The NSW LookUpStrata Directory
Join us for an important webinar that delves into the contentious topic of strata insurance commissions. This event is your chance to be part of the conversation.
Our panel of experts will explore the advantages and disadvantages of the current commission systems, highlighting potential cost savings and emphasising the significance of consumer choice. We’ll also delve into the roles of strata managers and brokers, examining the need for transparency and disclosure.
Don’t miss this opportunity. Our diverse panel will debate the evolving landscape of strata insurance and its impact on all stakeholders. Register now to be part of an empowering session that promotes consumer rights and industry best practices.
• The commission system is a valid model for strata management agencies to assist with insurance matters and receive compensation.
• Transparency is essential for consumers to understand how the commission model works and the associated pros and cons.
• Alternative models in the industry offer opportunities for greater diversity and competition, potentially benefiting individual schemes.
• Adopting alternative models may not necessarily result in cost savings for owners and may lead to higher costs.
• If we remove commissions, strata managers will most likely continue to play a role in the insurance process and charge fees for that service.
• The industry must address concerns about questionable practices and promote greater transparency, disclosure and consumer choice.
• The focus should be on ensuring consumers have a greater choice and transparency. Place the priority on the consumer’s best interests in strata insurance arrangements.
• The industry should strive for improved disclosure practices, promote remuneration model choices and monitor the impacts to recommend further reforms if necessary.
• Ongoing education and collaboration among brokers, strata managers and owners corporations is crucial for enhancing understanding and achieving the best insurance options.
• Prohibiting conflicted remuneration, improving fee structures and introducing anti-price exploitation legislation create increased transparency, accountability, competition and confidence in strata management and insurance.
Don’t miss this opportunity to be part of the discussion.
REGISTER NOW.
We have curated a diverse selection of strata professionals, ensuring a broad array of perspectives and viewpoints will be represented.
Date: 22 June 2023
Time: 10 – 11:30AM AEST
There has been a lot of discussion about record increases in the price of real estate over the last 12 months but there is a more pressing issue that strata owners need to be aware of – the rising cost of construction works.
A combination of booming demand, labour shortage, material shortages and supply chain disruptions are creating the perfect storm for increased construction costs.
According to CoreLogic’s Research Director Tim Lawless, the heightened construction activity and rising costs experienced across Australia won’t be going away soon and will likely cause affordability challenges for owners across the country.
“The quarterly rate of growth in construction costs is happening everywhere and is not restricted to one city or state, it’s a national trend,” he said.
“This construction cost inflation could continue for another 12 to 18 months. It’s unlikely the industry can absorb a cost increase this significant into their margins
and higher construction costs will ultimately be passed on to the consumer, placing further upwards pressure on the price of a new dwelling or renovation.”
“The quarterly rate of growth in construction costs is happening everywhere and is not restricted to one city or state, it’s a national trend,”
Already we’ve seen just how much pressure is being placed on the construction industry, with Probuild and Condev both going into liquidation in recent weeks.
In short, costs are going up and the construction industry is buckling under the pressure.
The more you delay, the more you will pay.
Owners corporations who choose to delay any rectification, maintenance or uplift work on their property may be setting themselves up for a shock later on.
Regarding funding of any works, the corporation always has three options: to
accumulate a Maintenance Fund over time, to have a Special Levy or to Borrow (or a combination of these three methods).
It takes time to accumulate moneys in a Maintenance Fund. Special Levies should be a quick solution but will be delayed if there are owners who find the cash flow impost too large.
“In short, costs are going up and the construction industry is buckling under the pressure. ”
A strata loan is immediate, unsecured and does not involve a mortgage, personal financials or guarantees.
As with any big decision, it’s important to be informed. If your clients are looking at rectifying defects or considering maintenance or renewal/uplift projects over the next few years, it will be important to discuss with them the implications should they choose to delay the works.
This article is brought to you by Lannock Strata Finance.When you finance your strata project with Lannock, you are dealing with the industry experts. Having operated for nearly 20 years, our friendly team have the knowledge and experience to deliver the funds you require.
We finance capital works for owner corporations and body corporates around Australia including repairs, renovations, cladding rectification, defect rectification, strata asset renewal, professional services, litigation and re-development.
We’ve used a storage room on our floor for over 20 years. The committee has decided to charge rent for the room. Can they request we pay $600 a month to rent the room prior to a decision being reached at the AGM?
Our owners corporation has a by-law providing that fobs can only access respective floors in our building. Various residents on our level (8) have shared a storeroom located on this floor for the past 20 years. The room is not classified as a storage area on the strata plan like other storage areas in the complex. The residents were advised maintenance of the room was the shared responsibility of the lot owners on level 8, not the owners corporation.
The strata committee would now like to rent the storeroom. We’ve been told to either remove our items or start paying rent at an amount of $600 per month.
If the storeroom is offered to others in the building, we feel the security and privacy of the residents on our floor would be compromised.
Do we have any rights? Can the committee impose a rent prior a decision being made at the AGM?
Attend the general meeting and voice any concerns prior to the owners voting on the resolution.
Based upon the information provided, it appears the room you are referring to is common property.
I also assume there are no by-laws in place in relation to the room.
Section 112 of the Strata Schemes Management Act 2015 provides the owners corporation with the right to licence the room, subject to the licence being approved by the passing of a special resolution:
112 Owners corporation may grant licence to use common property
1. An owners corporation may grant a licence to an owner or occupier of a lot in the strata scheme or another person to use common property in a particular manner or for particular purposes if the owners corporation has approved the granting of the licence by a special resolution.
2. A licence may be granted subject to terms and conditions.
3. Without limiting this section, a licence may be granted under an agreement with the local council for a strata parking area under section 650A of the Local Government Act 1993.
The owners corporation will usually have a solicitor draft a licence agreement.
The licence agreement will then be annexed to the notice of the general meeting pursuant to which the special resolution is to be made.
You may wish to make enquires with the strata manager to obtain a copy of the licence agreement before the notice of the general meeting is issued. You should inform the strata manager that you have concerns in relation to people having free access to level 8, that the licence agreement should have terms and conditions to maintain security on level 8, and you would like to review the licence agreement to ensure it does not impact upon your security or privacy.
For example, you may consider if the licence agreement should limit the number of people who may at any time hold a licence to use the room, limit the number of access cards issued for use in relation to the room, place restrictions on items which may be stored in the room (no flammable goods, no perishable foods, etc.).
It would be better for you if your concerns are incorporated into the terms and conditions of the licence agreement before the agreement is annexed to the notice of the general meeting.
You should attend the general meeting and voice any concerns prior to the owners voting
on the resolution. If you wish to propose changes to the wording of the agreement, or restrictions on who may licence the room, you should be prepared to discuss such matters at the general meeting.
In relation to your concerns regarding security and privacy, a properly considered licence agreement should be able to cater for these concerns. I provided a few examples of how your concerns could be addressed above. If you consider your security and privacy is compromised by anyone else accessing level 8 to use the room, and no one else should have access to level 8, you should be prepared to substantiate these concerns at the general meeting.
It is not clear why the owners corporation would advise you have the responsibility to maintain the room. This implies the owners corporation knew you were using the room. You should obtain legal advice in relation to whether any legal rights for you to use the room arise from this.
In relation to whether the owners corporation may impose a charge of $600 on you to use the room. Based upon the information provided, it
appears the owners corporation does not have the right to impose this charge at this time. However it may also be the case that you do not have authority to use the room. The owners corporation may have the right to ask you to remove your property from the room and stop accessing the room. You should double check the registered by-laws and check whether there is anything in writing (for example minutes of meetings) authorising you to use the room. You should obtain legal advice in relation to this before any licence is put to a general meeting for resolution.
If you consider you should have the right to continue to use the room because you have used it for the last 20 years, you should obtain legal advice before any licence is put to a general meeting.
Shane Williamson | Williamson Lawyers Pty Ltd shane@williamsonlawyers.com.au
Can a mixed-use strata scheme have a bylaw restricting owners of commercial property lots from accessing the swimming pool when all lot owners contribute to the common property upkeep of the pool?
If you’re contributing to a pool and you’re restricted from accessing the pool, I think that bylaw could be harsh, unconscionable and oppressive.
You can have a bylaw where you say the exclusive use right for the pool belongs to all lot owners of the residential lots, but then you also make them pay for it. That would get up, but a bylaw saying commercial owners can’t use the pool? If you’re contributing to that common property, I think that bylaw could be harsh, unconscionable and oppressive. You get what you pay for. If I’m paying for the upkeep and maintenance of the pool, I want to use it, even if it’s just to look at and dip my toe in once every six months.
Allison Benson | Kerin Benson Lawyers allison@kerinbensonlawyers.com.au
The body corporate will need to consider the safety and security implications of the solar battery and the potential for damage to the common property.
The rules designed to guide the safe installation of residential battery storage systems are called the AS/NZ 5139 and should be used to determine the suitable location for installing battery storage.
Further, the rules regarding the installation of solar batteries on the exterior of a lot owner’s house or other parts of common property will depend on the strata scheme’s by-laws and regulations.
Generally speaking, lot owners need to seek approval from the body corporate before works can be carried out on common property. It is likely that the body corporate will need to consider the safety and security implications of the solar battery, as well as the potential for damage to the common property.
A lot owner has requested permission to install solar batteries on common property. Can we insist the batteries are installed within the lot?
A lot owner requested and has been granted permission to install solar panels on his roof. This owner has further requested permission to install a battery system either on common property or on the exterior of his lot, which we understand is also common property.
We are concerned about the installation and would prefer the batteries are installed within the lot. Is this a valid request?
If the body corporate does not grant approval due to a safety concern, then the lot owner may need to consider additional cement sheeting or other non-combustible material where there is a habitable room on the other side of the installation.
Nigel Collins | Altogether Group eaustin@altogethergroup.com.auREAD
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Our building is considering installing electronic locks on all doors. What happens when the power goes out? Will each electronic door lock need a backup power source?
If battery operated door handles have a code, fingerprint or fob, these WILL continue to work even in a power outage.
If doors are hard wired and the power goes out, no doors will work.
However, if a system is hard wired to, say, the building entrance door or garage door, and there is a power outage, the doors would only work if there is a backup power battery. Some buildings have backup power batteries that last a few hours or longer. If this is the case, the system will continue to work as long as the backup power battery lasts.
If a building or apartment door uses a battery operated door handle controlled by a mobile phone, the doors will stop working during a power outage as these doors rely on wifi. Wifi is generally connected to the power and, therefore, would not operate during a power failure.
If the battery operated door handles have a code, fingerprint or fob, these WILL continue to work even in a power outage.
To recap:
1. Hard wired doors would not work in a power outage.
2. Doors with a backup battery will work for as long as the backup power battery lasts.
3. Doors that use batteries to operate the door handles and use their mobile phone to open and rely on wifi will not work if there is a power outage as the wifi replies on power unless the power has a backup battery connected.
4. Doors that use batteries to operate the door handles will continue to work if they can be opened via a pin code, fingerprint or fob. A power outage would not affect these doors.
Jake Sharp | MiMOR jake@mimor.com.au
We located a leak. The insurer’s builder has quoted a delay before work can commence. We are worried about mould. Can we speed up the repair process?
We own and live in our apartment with our two children. We noticed a leak in the apartment a few months ago. The leak was between the internal wall and the block work under our kitchen sink.
The strata insurance has a $5K excess. The builder has provided a quote of $8K. We haven’t received a building inspection report or itemised quote despite the inspection taking place a month ago.
The builder has given at least a 5-week wait before he can attend to start an invasive investigation under the sink and carry out repairs.
Is there any way the repair can be fasttracked? We are concerned about the health implications if there are delays. My partner has a medically identified mould/mildew allergy and is taking medication to cope.
Owners are able to engage their own local repairers. In fact, this can sometimes be a better option as the cost of repairs for the insurer’s repairers can be higher due to project management fees associated with the insurer’s repairers.
The repair process can also be faster if you use your own repairer.
It must be noted the insurer does not guarantee the work of any tradesperson they do not engage and therefore, the owner will need to take any workmanship issues up with the builder themselves.
If you are using your own builder, we suggest you arrange a quote and submit it for the insurer to confirm coverage prior to work starting. As your reasoning for using an alternate builder, include your health concerns due to the mould.
Given the health issues, consider whether it is appropriate to ask the insurer to consider the Temporary Accommodation benefit under the policy. This is designed to offer temporary accommodation when the property is uninhabitable or unfit to be occupied for its intended purpose..
Tyrone Shandiman | Strata Insurance Solutionstshandiman@iaa.net.au
The repair process can be faster if you use your own repairer.
Can one lot owner in a six lot strata scheme form a strata committee and then sign with a new strata management agency?
Can one lot owner in a six lot strata scheme form a strata committee and then sign with a new strata management agency? Does that one owner hold the majority vote to do so? Can the one owner create the seal necessary under section 237 of the Strata Scheme Management Act to sign contracts on behalf of the owners corporation?
Not single-handedly and unilaterally, no. Strata committee members must be appointed at each annual general meeting. Though it is possible for one person to be the strata committee and hold all the office bearer’s positions, it does not appear that this is the case in your scenario.
Irrespective of whether that one person comprises the strata committee, a strata management agency agreement must be approved by ordinary resolution at a duly convened meeting of the owners corporation (not a strata committee meeting). That person has no power under the legislation to appoint a new strata managing agent. Approval from the owners corporation is required. Any licensed strata managing agent would be aware of that statutory requirement.
The relevant provision regarding who may keep the owners corporation’s seal, Section 272, is set out below (emphasis added). Since the self-appointed one person strata committee is spurious, that person likely has no authority to keep or create the seal or indeed affix it to any instrument of appointment:
1. If an owners corporation has only one owner, the seal of the owners corporation must be kept by the owner or by the strata managing agent of the owners corporation.
2. If an owners corporation has 2 or more owners, the seal of the owners corporation must be kept—
a. by an owner, or member of the strata committee, that the owners corporation determines is to keep the seal or, in the absence of a determination, by the secretary of the owners corporation, or
b. by the strata managing agent of the owners corporation.
Leanne Habib | Premium Strata info@premiumstrata.com.au
An accurate insurance replacement valuation gives all property owners the peace of mind that in the unfortunate event of loss or damage, the property will be fully covered Hidden costs are often forgotten, such as demolition works, professional fees and escalation, which can lead to being under insured and result in replacement cost liabilities
Preparing an Insurance Replacement Valuation requires expertise in construction costs, market conditions and the relevant local legislation and insurance requirements. Professional Quantity Surveyors are best suited to provide this skillset The core skills of a Quantity Surveyor includes measurement of building areas, estimating construction costs of buildings, assessing current market conditions and a technical understanding of construction techniques
An Insurance Replacement Valuation should include the following costs:
Capital Construction Costs of Building, External Works and Services
Construction Contingency
Demolition Costs
Professional Fees
Development Application Fees
Escalation during the Design and Documentation Period
Escalation During the Lapse Period
The following items are not usually covered in an Insurance Replacement Valuation:
Loose furniture, fittings and equipment (contents)
Tenancy fit out costs
Loss of revenue/profit
Temporary accommodation costs during the re-building phase
Legal fees
Financing costs
Replacement values should be reviewed annually however, it is not necessary to prepare a full initial cost of replacement every year, it is sufficient to apply a percentage for escalation, however a full review should be undertaken at least every 2-3 years and no more than 5 years
This will ensure changes in demolition and construction costs, alterations and additions to the insured property, or any change in the properties classification will be insured to the correct value.
Additionally, if there have been any asset improvements, refurbishments or extensions then the value will need to be updated as soon as possible to ensure the full value is covered.
Rawlinsons Cost Management have been in operation for 70 years Their team are highly experienced Quantity Surveyors who provide detailed and accurate Insurance Replacement Valuation Reports in accordance with the Australian Institute of Quantity Surveyors (AIQS) best practice and are compliant with local legislative and insurance requirements
Rawlinsons research, compile and edit annual publications on Australian construction cost data which covers all Australian states and territories. Rawlinson Australian Construction Handbook is the most extensive library of cost data in Australian. This cost data is used by the team when compiling Insurance Replacement Valuations and ensures that the information used is up to date and in line with current market conditions.
Engaging with Rawlinsons Cost Management to undertake your next Insurance Replacement Valuation will ensure you reduce your risk and can have confidence that the cost of your most valuable asset is adequately insured
Our old building has vermiculite ceilings throughout. The ceiling seems to be failing and particles of dust are falling in units and common areas. What do we do?
I am on the committee of a NSW strata titled unit block. All units and common areas have vermiculite ceilings. They were in vogue when the block was built about 40 years ago.
Tenants in one unit have raised a safety concern with the vermiculite ceiling regarding the asbestos content. The ceiling seems to be failing and particles of dust are falling from the ceiling.
Is the maintenance of the vermiculite ceiling the responsibility of the lot owner or the owners corporation?
In 2015, we had an asbestos report but no specific testing of the vermiculite in the common areas was done. At the time it was low concern.
No testing has been done in individual units. As part of the report, are we required to have the individual units tested for asbestos?
In some cases the presence of asbestos may be deemed low risk and should not be tampered with, however, only a qualified asbestos consultant can make this determination.
I recommend the owners corporation contact NSW Fair Trading as they may be able to assist with any asbestos testing. It is known that strata premises built before 1980 may contain loose-fill asbestos insulation. If there is concern that the property contains loosefill asbestos insulation, the scheme should arrange for a licensed asbestos assessor to conduct a sample test at their own expense. The scheme as a whole will be impacted should testing confirm the presence of loosefill asbestos insulation.
Should the test confirm the presence of loosefill asbestos insulation, Service NSW should be contacted immediately to find out about the options available.
I would suggest that they be contacted first. Given the concerns, Fair Trading may be able to undertake testing.
In some cases the presence of asbestos may be deemed low risk and should not be tampered with, however, only a qualified asbestos consultant can make this determination.
Pierrette Khoury | Khoury Lawyers pierrette@khourylawyers.com.au
In NSW owners corporations, what strata records are managed better than others? eg financials, meeting minutes, compliance certificates?
would be great to have more commentary in the minutes about the decision-making process. Sometimes we see a separate document that gives you some understanding and that’s good, but a bit more detail would be great.
While the minutes are generally up to date, what is in the minutes could be better.
While the minutes are generally up to date, what is in the minutes could be better. In many cases, the minutes lack sufficient detail Where there are issues in the building, it
Missing records is a problem. This is frustrating. I know it’s frustrating for strata managers, too. We sometimes have situations where EYEON has better records than the strata manager. Sometimes we inspect the same building regularly. We may have inspected that building half a dozen times over the last four years. We’ve got records from four years ago that the strata manager can no longer access. That’s really not good enough.
This point is often on the owners more than the strata manager, but sometimes the owners corporation is not up to date with their forecasting for capital expenditure in the building. That’s an area that a lot of buildings could be better at. They’re supposed to get an update at least every five years, but we regularly see capital works forecasts that are 10 years old. In the minutes, we can see they’ve talked about it every year, but nothing happened. This is an area a lot of buildings could be better at. Maybe according to the last forecast, they were supposed to repaint the building, but it hasn’t happened. The building starts to look a little tired and things start to snowball.
Michael Ferrier | Eyeon Property Inspections michael.ferrier@eyeon.com.au
THE CONVERSION OF AIR SPACE OR ROOF SPACE IN APARTMENT BUILDINGS IS AN INNOVATIVE WAY OF CONVERTING UNUSED SPACE INTO SALEABLE ASSETS.
There are two main factors that current and future Owners Corporations (OC’s) must consider – the age of buildings in some parts of Sydney exceeding 100 years and the cost of maintaining and repairing these old buildings.
Increased insurance premiums are also putting pressure on OC’s. The 2019/2020 bushfires alone was $1.9 billion and the 2021 & 2022 floods are estimated at $1.4 billionsending premiums in some areas skyrocketing by more than 400%. Also, both the Reserve Bank of Australia and APRA, the insurance regulator, have flagged that climate change might put insurance coverage out of reach for many Australians.
OC’s must look at ways to make additional revenue to offset these rising costs of maintenance and repairs, especially for older complexes. One way that OC’s can make money is by selling off air or roof space.
OC’s can take the unused roof space in an existing strata complex and use it to build additional apartments or extensions of existing Lots into attics within the complex. Strata owners can either group together to take on the project themselves or sell the air space to investors, generating up to millions of dollars in additional income.
There are two main options for OC’s to proceed with the sale of air or roof space within the complex;
Option 1: Strata Subdivision
Option 2: Exclusive Use – Common Property Exclusive By-Law
The Strata Subdivision is a lengthy and costly exercise of converting air or roof space into a lot for the possibility of a sale and revenue for an OC. Whereas, Exclusive Use By-Law is a far more efficient method and a less intrusive process.
However, there is a stigma with Exclusive Use By-Law of Common Property from a less legally secure perspective despite having real cost and time-saving considerations. Some Owner Occupiers or Investors don’t like buying a Unit/ Apartment with an Exclusive Use By-Law for their Roof Conversion Space once built. They prefer the Strata Subdivision of Common Property option because it’s far more tangible and far more legally secure and banks will lend on this option as opposed to option 2.
Give us a call for a free chat and we can provide a real-time hypothetical feasibility study on how a real case may eventuate on your complex.
How important were detailed records in the success of a recent tribunal hearing? How much effort was it to keep the records?
During Brenton Pittman’s tribunal hearing to stop smoke drift from entering his apartment, the tribunal member described his record keeping as meticulous evidence and compelling. How much effort was it to keep the records? How did Brenton know to keep such detailed records and how much weight does he feel it had on the outcome of the decision? Could this style of record keeping be used for any nuisance case?
For any nuisance case, detailed record keeping would assist in building the case and make it easier if the matter proceeds to a tribunal hearing.
My previous business dealings involved keeping records that may be used in court for my company. We thought we should be noting a date, a time, what was said, the direction of the wind..etc
The direction of the wind was quite important because one of the excuses was the high level of wind in this area blows the smoke well away from the building quite quickly. We’re on the leeward, North side of the building and more than 60 per cent of the wind blows from the South. Our records showed it’s quite possible we would be the only people experiencing smoke drift.
Our records noted if one or both of us smelt cigarette smoke. We recorded the time of the day, what part of the unit we were in and any other activity that may have been happening eg if we could hear a dog barking or the scraping of chairs.
More importantly, we recorded what the smoke drift was doing to us. Was it distracting us, giving us a bad smell or taste in our mouth, or irritated eyes, sore throat, or lack of concentration?
Over 200 days of recording this, we had 800 events. We collated all of this information into
a spreadsheet for the court. Six or eight of the incidents were disputed. When you’ve got one per cent of the evidence disputed, you would imagine a tribunal member will consider the evidence pretty accurate.
Ultimately, I feel that although this evidence wasn’t constantly brought up in the matter, the tribunal member made two or three comments that it was probably the best record keeping he had seen for any of his cigarette smoke cases. I believe it was highly important to the final outcome.
For any nuisance case, detailed record keeping would assist in building the case and make it easier if the matter proceeds to a tribunal hearing..
The owners upstairs have been served a breach and fined at NCAT for noisy flooring. They are happy to pay the fines and not fix the flooring. What can we do?
The lot owners in the apartment above my unit installed a noisy floating floor. Mediation was unsuccessful and NCAT ordered the floor be replaced with carpet. The owners took no action. They were fined. The owners paid the fine but they took no other action to replace the flooring. They were then taken back to NCAT and fined again. Once again they paid the fine but have not replaced the flooring. The owners feel it’s easier to pay the fines rather than replaced the noisy floating floor. As the downstairs owner, what action can I take?
Is it up to the committee to get legal advice and pursue the breach or is it up to us as the affected lot owners?
Get legal advice on whether you can now apply for new different orders along the lines of getting an order to have the works carried out on behalf of the offending lot owner at their expense.
You will get owners that feel it’s easier to pay the fine. This is more of a legal question so I suggest you get legal advice. I would get legal advice on whether you can now apply for new different orders along the lines of getting an order to have the works carried out on behalf of the offending lot owner at their expense. Some implications of the order would be access to the lot. That would have to form part of the advice.
So option one is to look at getting orders to have the works completed. Also, look at another jurisdiction, perhaps going outside of NCAT and maybe going to another jurisdiction and seeing whether or not they have more weight and force.
In my view, I would think the owners corporation has that obligation because the breach of the bylaw is noise and the owners corporation have an obligation to enforce compliance with the bylaws. It wouldn’t harm if the affected lot owner is a joint applicant. The application may have more force and weight.
Leanne Habib | Premium Strata info@premiumstrata.com.au
Where can I get a copy of my strata plan?
The first thing to do is speak to your strata manager. They will be able to email you a copy of your strata plan straightaway.
There are certain facilities out there where you can download strata plans. We use an agency to download them. I’m sure some of the larger companies have direct logins. But speak to your strata manager and they should be able to get you a copy. They’re very inexpensive to download. They’re usually $15 to $30 to download.
Rod Smith | The Strata Collective rsmith@thestratacollective.com.auREAD MORE HERE
The Strata Collective was formed with a simple goal –to provide a professional strata management service to clients who want a close, personal relationship with their Strata Manager.
We are a next generation Strata Management business that you can count on.
Find out more about our award-winning services at thestratacollective.com.au
Can we instruct our managing agent to transfer all or part of our capital works fund to a term deposit where it will remain on call but generate much higher interest?
Our owners corporation chooses to accumulate assets in our capital works fund (CWF) to cover unexpected eventualities and fund major works without always approaching owners for special levies. We currently have a significant amount put away in a separate savings account administered by our managing agents. It earns minimal interest.
Can we instruct our managing agent to transfer all or part of our CWF reserves to a term deposit at the bank, where it will remain on call but generate much higher interest?
For Australian lot owners and residents, the benefits of better returns and bank diversification are hard to ignore.
As a committee member, you are responsible for decisions about the owners corporation’s assets. Due to this, where the future capital resides, the expected returns and any risks involved need to be well considered. It is prudent to obtain options for review before deciding.
Most managing agents will have a ‘backbone’ financial institution offering streamlined payment systems that help to ease the administrative burden of managing your owners corporation (OC). As a result, it often means that your capital works fund resides with the same bank.
As the ultimate owners of the capital, you have the right to direct this capital to a higheryielding environment or another institution if you wish. Some states have ‘prescribed lists’ of financial institutions for strata-related funds (NSW primarily), which can narrow the options of better-returning products like term deposits.
A further consideration is that the strata management software used by the management company may often limit your options, as they are often aligned or configured to use only a few, or usually just one, financial institution. This issue is more of a ‘manager’ problem than an OC one. Depending on the terms involved (i.e. 12 months or more), good communication between the financial institutions and the manager can overcome this.
In our experience, several reputable financial institutions are more than willing to help out owners, corporations and body corporates. For Australian lot owners and residents, the benefits of better returns and bank diversification are hard to ignore.
Tim Fuller | Strata Guardian contact@strataguardian.comSudden cardiac arrest (SCA) kills around 30,000 Australian adults and children every year with about 70% of all cardiac deaths occurring in the home. CPR and defibrillation with an AED are essential for a of survival. SCA survival decreases by 10% every minute without defibrillation.
30,000
Will suffer an out of hospital cardiac arrest every year
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LESS THAN 10% Will survive without bystander CPR & early defibrillation
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CONTACT AUSTRALIAN DEFIBRILLATORS
P: 1300 333 427 | 1300 DEFIBS
E: info@aeds.com.au
W: www.aeds.com.au
BeneHeart C1A & C2
Our balcony is leaking into the garage. A building report confirms the waterproofing membrane on the balcony is comprised. We have been quoted approx $8k to fix everything, including the waterproofing membrane. To save on costs, the owners corporation is considering putting in larger drainage pipes and sealing the perimeter of the balcony.
If the owners corporation is aware the waterproofing membrane is comprised, is it their obligation to have the membrane fixed even if a special levy is required?
The owners corporation has a responsibility to repair and maintain common property. Where the owners corporation are aware of a defective or failed building element, they are expected to undertake repairs/ upgrade in a timely manner.
Under the Strata Schemes Management Act 2015 Division 2, 9 (3) (c), the owners corporation has a responsibility to repair and maintain common property. The expectation is that where the owners corporation are aware of a defective or failed building element, they will undertake repairs/upgrade in a timely manner. Action will also be determined by the severity of the defect and the impact on other building elements and/or residents.
In this example, without knowing the specifics of the site and assuming the identified failed membrane and water ingress is not causing other building elements to deteriorate and fail, in the immediate future we recommend the owners corporation take the following steps in line with the requirements under the Residential Apartment Buildings Act 2020 and Design & Building Practitioners Act 2020 (DBP Act) and best practice:
Obligation to fix, rather than repair, a serious defect
If the owners corporation is aware the waterproofing membrane is comprised, is it their obligation to have the membrane fixed even if a special levy is required?
1. Engage the services of a suitably qualified, experienced and Class 2 Registered Design Practitioner to inspect the defects and provide a detailed report and remedial scope of works
2. Engage the services of a suitably qualified, experienced, and independent Client-side Project Manager to coordinate competitive tender pricing from Class 2 Registered Building Practitioners for the remedial building works.
3. Review the detailed Tender Assessment and Contractor Recommendation, and with the assistance of the Project Manager, undertake cost planning to determine how the project will be funded (existing funds, special levies, strata loan).
4. Determine a suitable target date to undertake the works and execute cost planning.
Given it is noted the owners corporation are already aware the waterproofing membrane has failed, the proposed solutions in the example, such as “installation of larger
drainage pipes and sealing the perimeter” will not be an effective solution to rectify the defects permanently. When considered in isolation, these actions are not in line with the requirements for rectification of waterproofing systems in accordance with compliant regulated design under the DBP Act.
The owners corporation are required to engage the relevant expert consultant designer to develop a scope for remediation. These designs must be in accordance with the requirements of the DBP Act. The cost of remediation works are not considered relevant under the Strata Schemes Management Act 2015 Division 2, 9 (3) (c), and the requirements to complete works in accordance with the DBP Act are mandatory, unless the work falls within the very strict definition of exempt works, which external and common property waterproofing is not.
Michael Hopwood | Valen Projects
Strata Community Association (SCA NSW) is the peak professional industry body and consumer advocate for Strata and Community Title Management in New South Wales. Membership includes strata managers, support sta , and strata service providers to the industry. SCA (NSW) has in excess of 3,000 members who help oversee, advise or manage over 750,000 lots in NSW. SCA (NSW) champions consumer rights and advocates for the highest industry standards and professionalism.
In Australia, issues associated with building defects commonly arise because buildings are not constructed per the National Construction Code and Australian Standards.
NSW Fair Trading defines major defects as a defect in a major building element due to defective design, workmanship or materials, or failure to comply with the National Construction Code structural performance requirements.
In 2021, the Centre for International Economics (CIE) prepared a report for the Australian Building Codes Board detailing the predicted cost and benefits of implementing all the Building Confidence Report (BCR) recommendations. Below is a summary of all the key findings.
According to the CIE report, the cost of building defects is approximately $2.475 billion annually. This equates to $714 million for Class 1 buildings (detached homes and townhouses), $1.290 billion for Class 2 buildings (multi-storey apartment complexes) and $470 million for Class 3-9 buildings (commercial and public buildings).
New detached homes were estimated to have 95 defects caused by the initial build per 100 homes. For Class 1a townhouses and Class 2
apartments, the defects increase to 103 and 162 defects per 100 homes respectively.
Apartment defects cost more, with the cost of rectifying Class 2 apartment complexes being $9,349 per defect for each dwelling. This decreases to $3,440 and $2,842 per defect for each dwelling in detached homes and townhouses.
In a strata se ing, owners corporations (OC) are usually burdened with the cost of defect rectification.
According to a 2009 UNSW strata owners survey, the CIE estimates that in 43 per cent of cases, OCs and their insurers pay the cost of rectifying defects. In comparison, only 30 per cent of cases had the defect cost covered by builders, developers or home warranty insurers. In another 24 per cent of cases, OCs took the builder or developer to court to resolve the dispute.
Building defects and rectification costs remain a significant issue for OCs. The NSW Government and SCA (NSW) continue to work together on critical building reforms such as Project Intervene to address the issue of serious defects in residential buildings.
Project Intervene is a NSW governmentdriven program that works to resolve serious defects in the common property of occupied buildings under statutory warranty (typically, up to 6 years old). One of the major benefits of Project Intervene is there is no cost to the owners corporation. The developer pays for the remediation works and all associated costs. Registration for the project closes 30 June 2023! Now is the time to register.
The detailed presentation explains how the project works, who can apply and what the process looks like, as well as:
• What defects are addressed by Project Intervene
• What you can expect from Project Intervene
• The benefits of participating in Project Intervene
• Why it’s important to register now (before the 30 June 2023 deadline), even if you are not sure if you meet all of the requirements
Download the slides from this webinar presentation here: Project Intervene
Recycling food scraps does more than just lighten our rubbish bins.
Residents in the City of Sydney council area have:
• generated 64,447 kWh of energy. Enough energy to power 11 average households in our area for a year.
• created almost 8 tonnes of fertiliser and 420 tonnes of compost to nourish soil in gardens and parks.
• avoided the equivalent of 1,735 t of CO2. That’s the same as taking 416 cars permanently off the road.
“I’ve also been using it for my coffee grounds. I’m really happy about that because they were going in the bin or down the drain.”
“The more neighbours get involved and the more ownership they take ... the more everyone feels at home.”
If you are in the City of Sydney council area, register your interest for your apartment building to start recycling food scraps.
Maggie – Food scraps champion
Fiona – Food scraps champion
LookUpStrata
Australia’s Strata Title Information Site
W: https://www.lookupstrata.com.au/
E: administration@lookupstrata.com.au
Strata Community Association
P: 02 9492 8200
W: https://www.strata.community/
E: admin@strata.community
Owners Corporation Network
The Independent Voice of Strata Owners
W: https://ocn.org.au/
E: enquiries@ocn.org.au
Your Strata Property
Demystifying the legal complexities of apartment living
W: https://www.yourstrataproperty.com.au/
E: amanda@yourstrataproperty.com.au
LUNA
Building and Facilities Manager
P: 1800 00 LUNA (5862)
W: https://www.luna.management/
E: info@luna.management
First Facility Management Pty Ltd
Putting You First
P: 0402 083 404
W: https://firstfm.net.au/
E: admin@firstfm.net.au
RFM Facility Management Pty Ltd
Strata and Specialist Cleaners
P: 1300 402 524
W: https://www.rfmfacilitymanagement.com.au/
E: nathan@rfmfacilitymanagement.com.au
Elite Building Managers Australia
Education for Building Managers
P: 0420 520 976
W: https://www.elitebma.com/
E: matt@elitebma.com
Mimor
Connecting People – Creating Communities
P: 1300 064 667
W: https://www.mimor.com.au/
E: info@mimor.com.au
Stratabox
Building Confidence
P: 1300 651 506
W: https://stratabox.com.au/
E: contact@stratabox.com.au
Urbanise
Automate your workload to increase efficiency.
P: 1300 832 852
W: https://www.urbanise.com/
E: marketing@urbanise.com
Resvu
Customer Service Software for Strata
P: 08 7477 8991
W: https://resvu.io/
E: enquiries@resvu.com.au
StrataMax
Streamlining strata
P: 1800 656 368
W: https://www.stratamax.com/
E: info@stratamax.com
MYBOS
Building Management - Residential & FM Schemes
P: 1300 912 386
W: https://www.mybos.com.au/
E: sam@mybos.com.au
StrataVault
Connecting people, processes, and applications
P: 1300 082 858
W: https://globalvaults.com.au/
E: team@thestratavault.com
Asset Strata Valuers
Leaders in Strata Property Valuations
P: 1800 679 787
W: https://assetstratavaluers.com.au/
E: workorders@assetstratavaluers.com.au
Ki Creative Design
Purposeful Design Solutions
P: 0451 541 006
E: kiara.mcilroy@gmail.com
Sedgwick
Building Consultancy Division & Repair Solutions
W: https://www.sedgwick.com/solutions/global/au
E: sales@au.sedgwick.com
QIA Group
Comapliance Made Easy
P: 1300 309 201
W: https://www.qiagroup.com.au/
E: info@qiagroup.com.au
BIV Reports
Specialist in Strata Compliance Reports
P: 1300 107 280
W: https://www.biv.com.au/
E: biv@biv.com.au
GQS
Quantity Surveyors & Building Consultants
P: 1300 290 235
W: https://gqs.com.au/
E: info@gqs.com.au
Seymour Consultants
Body Corporate Report Specialists
W: https://www.seymourconsultants.com.au/
E: info@seymourconsultants.com.au
Roscon
Property services & facilities management
P: 1800 767 266
W: https://www.roscon.com.au/
E: info@roscon.com
Budget Vals
Built For Strata
P: 1300 148 150
W: https://www.budgetvals.com.au/
E: reports@budgetvals.com.au
Leary & Partners
Quantity surveying services since 1977
P: 1800 808 991
W: https://www.leary.com.au/
E: enquiries@leary.com.au
Mabi Services
Asbestos, Safety & Building Consultants
P: 1300 762 295
W: https://www.mabi.com.au/
E: info@mabi.com.au
Forte Asset Services
FIRE | ELECTRICAL | HVAC
P: 1300 920 752
W: https://www.forteassetservices.com.au/
E: info@forteas.com.au
Quality Building Management
keeping your buildings legally compliant and safe
P: 1300 880 466
W: https://qbm.com.au/
E: inspections@qbm.com.au
HFM Asset Management Pty Ltd
Leaders in Building Efficiency
P: 0407 734 260
W: https://www.hfmassets.com.au/
E: david.chokolich@hfmassets.com.au
CORE Consulting Engineers
Delivering 360° engineering solutions for strata
P: 02 8961 3250
W: https://coreconsultingengineers.com.au/
E: admin@core.engineering
Auric Projects
Managing clients
P: 02 9918 2200
W: https://auricprojects.com.au/
E: info@auricprojects.com.au
Independent Inspections
Sinking Fund Forecast, Insurance Valuations, OHS
P: 1300 857 149
W: http://www.iigi.com.au/
E: admin@iigi.com.au
Solutions in Engineering
Quality Reports On Time, Every Time!
P: 1300 136 036
W: https://www.solutionsinengineering.com/
E: enquiry@solutionsinengineering.com
Landlay Consulting Group
A Strata Remedial Consultancy
P: 02 8095 8556
W: https://www.landlay.com.au/
E: admin@landlay.com.au
EYEON Property Inspections
Buy and Sell with More Confidence
P: 1300 798 274
W: https://www.eyeon.com.au/
E: info@eyeon.com.au
Rawlinsons
Calculated Confidence
P: 08 9424 5800
W: https://www.rawlinsonswa.com.au/
E: info@rawlinsonswa.com.au
Covid19 Plans
Covid19 Safety Plans for Strata
P: 1300 828 344
W: https://covid19plans.com.au/
E: plans@covidplans.com.au
Strataregister.com Pty Ltd
Find the Strata / CT Manager for your property
P: 0411 483 249
W: https://www.strataregister.com/
E: hello@strataregister.com
Kerin Benson Lawyers Pty Ltd
Specialised Legal Advice for Strata
P: 02 8706 7060
W: https://kerinbensonlawyers.com.au/
E: enquiries@kerinbensonlawyers.com.au
Madison Marcus Law Firm
Be Empowered
P: 131 529
W: https://www.madisonmarcus.com.au/
E: strata@madisonmarcus.com.au
Holman Webb Lawyers
Body Corporate Disputes & Litigation Specialists
P: 07 3235 0100
W: https://www.holmanwebb.com.au/
E: shane.roberts@holmanwebb.com.au
RC & CO Lawyers
Effective, resource, clear.
P: 1300 072 626
W: https://www.rccolawyers.com/
E: assistant@rccolawyers.com
Bugden Allen Graham Lawyers
Australia’s leading strata law experts
P: 02 9199 1055
W: https://bagl.com.au/
E: info@bagl.com.au
JS Mueller & Co Lawyers
Specialist ‘Plain English’ NSW Strata Lawyers
W: https://www.muellers.com.au/
E: enquiries@muellers.com.au
Khoury Lawyers Pty Ltd
Client focused, Results Driven
P: 0415 459 486
W: https://khourylawyers.com.au/
E: pierrette@khourylawyers.com.au
Williamson Lawyers
A construction and strata lawyer ready to listen
W: https://www.williamsonlawyers.com.au/
E: shane@williamsonlawyers.com.au
Douglas Cheveralls Lawyers
The Go-To Strata Lawyers
P: 08 9380 9288
W: https://www.dclawyers.com.au/
E: office@dclawyers.com.au
Bannermans Lawyers
High Quality Specialist Legal Services
P: 02 9929 0226
W: https://www.bannermans.com.au/
E: enquiries@bannermans.com.au
Grace Lawyers
Know. Act. Resolve.
W: https://gracelawyers.com.au/
E: enquiries@gracelawyers.com.au
Speirs Ryan
P: 02 9248 3400
W: https://www.speirsryan.com.au/
E: ssaw@speirsryan.com.au
Watson & Watson Lawyers
“when experience matters”…..
P: 02 9221 6011
W: https://www.watsonandwatson.com.au/
E: richard@watsonandwatson.com.au
Premium Strata
Diamond-Class strata management agency
P: 02 9281 6440
W: https://www.premiumstrata.com.au/
E: info@premiumstrata.com.au
The Strata Collective
A next generation strata manager. People matter.
P: 02 9879 3547
W: https://www.thestratacollective.com.au/
E: rsmith@thestratacollective.com.au
Bridge Strata P/L
The bridge between you and your corporation
P: 02 6109 7700
W: https://bridgestrata.com.au/wp/
E: jan@bridgestrata.com.au
Bright & Duggan
Strata Professionals
P: 02 9902 7100
W: https://bright-duggan.com.au/
E: customercare@bright-duggan.com.au
Civium Communities
When you build trust, you build a community
P: 1300 724 256
W: https://civium.com.au/
E: clientservices@civium.com.au
Vital Strata
Strata Made Simple
P: 02 9008 1112
W: https://www.vitalstrata.com.au/
E: hello@vitalstrata.com.au
Sky Living Strata
Providing a superior customer experience
P: 02 9299 1100
W: https://www.skylivingstrata.com.au/
E: enquiries@skylivingstrata.com.au
Townhouse Strata PTY Ltd
Strata Management with a Difference
P: 02 4971 0363
W: https://www.townhousestrata.com.au/
E: alan@townhousestrata.com.au
Strata Central
Boutique Strata Management Services
W: https://stratacentral.com.au/
E: enquiries@stratacentral.com.au
Acumen Strata
Tailored Strata Management Solutions
P: 02 7253 5820
W: https://www.acumenstrata.com.au/
E: info@acumenstrata.com.au
Quantum United Management
Creating vibrant and connected communities
P: 61 383 608 800
W: https://www.quantumunited.com.au/
E: info@quantumunited.com.au
Strata Insurance Solutions
Protecting owner assets is who we are
P: 1300 554 165
W: https://www.stratainsurancesolutions.com.au/
E: info@stratainsurancesolutions.com.au
Whitbread Insurance Brokers
Empower Your Vision
P: 1300 424 627
W: https://www.whitbread.com.au/
E: info@whitbread.com.au
CHU Underwriting Agencies Pty Ltd
Specialist Strata Insurance Underwriting Agency
W: https://www.chu.com.au/
E: info@chu.com.au
Strata Community Insurance
Protection for your strata property. And you.
P: 1300 724 678
W: https://www.stratacommunityinsure.com.au
E: myenquiry@scinsure.com.au
Flex Insurance
Your Cover Your Choice
P: 1300 201 021
W: https://www.flexinsurance.com.au/
E: info@flexinsurance.com.au
Driscoll Strata Consulting
Knowledge | Experience | Service
P: 0402 342 034
W: https://driscollstrataconsulting.com.au/
E: enquiries@driscollstrataconsulting.com.au
MJ Engineering Projects
Remedial Consultant Engineers
P: 1300 571 991
W: https://mjengineeringprojects.com.au/
E: info@mjengineeringprojects.com.au
Klaar
The Strata Building Specialists
P: 02 8003 4547
W: https://klaar.com.au/
E: build@klaar.com.au
Altogether Group
Power.Water.Data
P: 1300 803 803
W: https://altogethergroup.com.au/home-business/
E: eaustin@altogethergroup.com.au
ENM Solutions
Providing Solutions for Embedded Networks
P: 1300 000 366
W: https://www.enmsolutions.com.au/
E: info@ENMSolutions.com.au
Energy On Pty Ltd
P: 1300 323 263
W: https://www.energyon.com.au/
E: EnergyServices@EnergyOn.com.au
McIntosh Electrical Pty Ltd
Powered by Trust
P: 1300 627 727
W: https://www.mcintoshelectrical.com.au/
E: jenny@mcintoshelectrical.com.au
EMERLITE ELECTRICAL SERVICES
We Answer The Phone - No Job Too Big Or Small
P: 07 5591 9191
W: https://www.emerlite.com.au/
E: office@emerlite.com.au
Strata Guardian
Fight low returns and rising levies with us.
P: 1300 482 736
W: https://www.strataguardian.com/
E: contact@strataguardian.com
Linkfire Pty Ltd
Your Essential Safety Partner
P: 1300 669 439
W: http://www.linkfire.com.au/
E: sales@linkfire.com.au
Chief AFSS Services
YOUR AFSS COMPLIANCE IS OUR PRIORITY
P: 0405 932 458
W: https://afssfirechief.com.au/
E: melanie@chiefmechanicalservices.com
2020 Fire Protection
Experts in Fire Protection for Strata
P: 1300 340 210
W: https://www.2020fireprotection.com.au/
E: service@2020fire.com.au
Fire Safety Constructions
Compliant Specialist since 1999
P: 02 9945 3499
W: http://www.firesafetyconstruction.com.au/
E: info@firesafetyconstructions.com.au
Betta Fire Protection
Compliance you can trust
P: 02 8669 9108
W: https://bettafireprotection.com.au/
E: info@bettafireprotection.com.au
Higgins Coatings Pty Ltd
Specialist painters in the strata industry
W: https://www.higgins.com.au/
E: info@higgins.com.au
Dulux Property Services
Total Building Maintenance & Remedial Solutions
P: 0411 152 430
W: https://www.duluxconstructionsolutions.com.au/
E: propertyservice@dulux.com.au
3 Colours Painting Services
3 Colours Painting Services
P: 1300 883 635
W: https://3colours.com.au/
E: 3colours@3colours.com.au
Terra Australis Painting Services
Terra Australis Painting Services
P: 0497 545 289
W: https://www.terraaustralispainting.com.au/
E: info@terraaustralispainting.com.au
Sydney Central Pumps
Fixing Pump Problems for 20+ years
P: 1300 558 059
W: https://www.scpumps.com.au/
E: service@scpumps.com.au
Stormwater Sydney
Inspection, Repair and Maintenance of drainage assets
P: 1300 741 003
W: https://stormwatersydney.com/
E: admin@stormwatersydney.com
HYDRAULICA Pty Ltd
Specialise in Drain & Pipe Cleaning
W: https://www.hydraulica.com.au/
E: darren@hydraulica.com.au
Mr Washer, Plumber To The Rescue
Over 30 years serving Sydney Strata buildings
P: 02 8583 2360
W: plumbertotherescue.com.au/strata-commercial.html
E: jobs@mrwasher.com.au
Fair Water Meters
Retrofit sub-metering specialists
P: 1300 324 701
W: https://fairwatermeters.com.au/
E: info@fairwatermeters.com.au
Superseal Protective Coatings (SPC)
Waterproofing & Epoxy Specialists
P: 02 9774 1004
W: https://www.spcau.com/
E: info@spcau.com
Danrae Group
Remedial Waterproofing & Building Specialists
P: 1800 326 723
W: https://www.danraegroup.com.au/
E: enquiries@danrae.com.au
Network Pacific Strata Franchise
Join our successful team
P: 03 9999 5488
W: www.networkpacificstratafranchise.com.au/
E: networkpacific@franchisedevelopments.com.au
Windowline Pty Ltd
Replacement window and door specialists
P: 02 8304 6400
W: https://windowline.com.au/
E: info@windowline.com.au
ASQB Pty Ltd
Window & Door Repairs + Window Safety Compliance
P: 02 9785 7893
W: https://www.asqb.com.au/
E: service@asqb.com.au
The Window Guy
Don’t choose any guy, choose The Window Guy!
W: https://www.thewindowguy.com.au/
E: info@thewindowguy.com.au
Select Window Installations
Windows & door replacement specialists
P: 02 9938 1500
W: https://www.selectwindows.com.au/
E: sales@selectwindows.com.au
Humenergy
People, innovation and value sharing
P: 1300 322 622
W: https://www.humenergy.com.au/
E: Info@humenergy.com.au
The Green Guys Group
Australia’s Leading Energy Saving Partner
W: https://greenguys.com.au/
E: sean@greenguys.com.au
Arena Energy Consulting Pty Ltd
Independent Embedded Network Consulting Services
P: 0452 411 247
W: https://www.arenaenergyconsulting.com.au/
E: joseph@arenaenergyconsulting.com.au
Strata Energy Services
Simplifying Energy For Strata
P: 1300 060 111
W: http://www.strataenergyservices.com.au/
E: info@strataenergyservices.com.au
Valen Project Services
Client-Side Project Management Specialists
P: 02 8542 4293
W: https://valenprojects.com.au/
E: enquiries@valenprojects.com.au
Strata Solve
Untangling strata problems
P: 0419 805 898
W: https://stratasolve.com.au/
E: chris@stratasolve.com.au
Insight Resolutions
Reconcile and rebuild through mediation
P: 0413 334 633
W: https://insightresolutions.com.au/
E: vad.mediation@gmail.com
StrataLoans
The Experts in Strata Finance
P: 1300 785 045
W: https://www.strata-loans.com/
E: info@strata-loans.com
Lannock Strata Finance
The Leading Strata Finance Specialist
P: 1300 851 585
W: https://lannock.com.au/
E: strata@lannock.com.au
Austrata Finance
Pay Now or Pay Later: It’s Your Choice®
P: 1300 936 560
W: https://austratafinance.com.au/
E: info@austratafinance.com.au
Innovative Lift Consulting Pty Ltd
Australia’s Vertical Transportation Consultants
P: 0417 784 245
W: https://www.ilcpl.com.au/
E: bfulcher@ilcpl.com.au
The Lift Consultancy
Trusted Specialised Advice
P: 07 5509 0100
W: https://theliftc.com/
E: sidb@theliftc.com
sharonbennie – Property Recruitment
Matching top talent with incredible businesses
P: 0413 381 381
W: https://www.sharonbennie.com.au/
E: sb@sharonbennie.com.au
Property Recruitment Partners
Recruitment Solutions
P: 02 8313 5591
Tailored for You
E: aaron@propertyrecruitmentpartners.com.au
Tinworth & Co
Chartered Accountant & Strata Auditors
P: 0499 025 069
W: https://www.tinworthaccountants.com.au/
E: caren.chen@tinworth.com
Matthew Faulkner Accountancy
Strata Auditing specialists
P: 0438 116 374
W: https://www.mattfaulkner.accountants/
E: matt@mattfaulkner.accountants
QUATRIX PTY LTD
Intercoms, Access Control, CCTV, Data, etc.
P: 02 9554 3487
W: https://www.quatrix.com.au/
E: info@quatrix.com.au
Lock, Stock & Barrel Locksmiths Pty Ltd
P: 0411 700 072
W: https://www.lsblocksmiths.com.au/
E: info@lsblocksmiths.com.au
Actualised Industries
A breath of fresh air
P: 1300 728 760
W: https://www.actualisedindustries.com.au/
E: admin@actualisedindustries.com.au
Arrow Abseiling Pty Ltd
Window cleaning, repair and maintenance
P: 02 8957 3693
W: https://www.arrowabseiling.com.au/
E: contact@arrowabseiling.com.au
Apt
Everything Roofing!
P: 02 9666 7373
W: https://www.aptroofing.com.au/
E: admin@aptroofing.com.au
Install
Professional TV Antenna Service For You Today
P: 1300 800 123
W: https://www.installmyantenna.com.au/
E: info@installmyantenna.com.au
Lifestyle
Clothesline and washing line supplier & installer
P: 1300 798 779
W: https://www.lifestyleclotheslines.com.au/
E: admin@lifestyleclotheslines.com.au
Groundfloor™
Australian parcel, mail, and refrigerated lockers
P: 03 9982 4462
W: https://groundfloordelivery.com/
E: ask@groundfloordelivery.com
