The NSW Strata Magazine | August 2023

The NSW

STRATA MAGAZINE AUGUST 2023

Demand management control and EV charging Page 10 | Altogether Group

If the previous owner swapped garages, how do I know which one is mine?

Page 14 | Premium Strata

How can I check if our strata records are up to date?

Page 22 | EYEON Property Inspections

About Us LookUpStrata is Australia’s Top Property Blog Dedicated to Strata Living. The site has been providing reliable strata information to lot owners, strata managers and other strata professionals since 2013.

As well as publishing legislative articles to keep their audience up to date with changes to strata, this family owned business is known for their national Q&A service that provides useful responses to lot owners and members of the strata industry. They have created a national network of leading strata specialists across Australia who assist with 100s of the LookUpStrata audiences’ queries every month.

Strata information is distributed freely to their dedicated audience of readers via regular Webinars, Magazines and Newsletters. The LookUpStrata audience also has free access to The LookUpStrata Directory, showcasing 100s of strata service professionals from across Australia. To take a look at the LookUpStrata Directory, flip to the end of this magazine.

Meet the team

Nikki began building LookUpStrata back in 2012 and officially launched the company early 2013.

With a background in Information Management, LookUpStrata has helped Nikki realise her mission of providing detailed, practical, and easy to understand strata information to all Australians.

Nikki shares her time between three companies, including Tower Body Corporate, a body corporate company in SEQ. Nikki is also known for presenting regular strata webinars, where LookUpStrata hosts a strata expert to cover a specific topic and respond to audience questions.

Nikki Jovicic Owner / Director

Liza came on board in early 2020 to bring structure to LookUpStrata. She has a passion for processes, growth and education. This quickly resulted in the creation of The Strata Magazine released monthly in New South Wales and Queensland, and bi-monthly in Western Australia and Victoria. As of 2021, LookUpStrata now produce 33 state based online magazines a year.

Among other daily tasks, Liza is involved in scheduling and liaising with upcoming webinar presenters, sourcing responses to audience questions and assisting strata service professionals who are interested in growing their business.

Liza Jovicic Sales and Content Manager

Learn more here → https://www.lookupstrata.com.au/about-us/ You can contact us here → administration@lookupstrata.com.au Disclaimer: The information contained in this magazine, including the response to submitted questions, is not legal advice and should not be relied upon as legal advice. You should seek independent advice before acting on the information contained in this magazine.

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Contents 4 Building Innovation – technology helping owners better manage their buildings Sedgwick

6 I’ve lost $20,000 worth of lot property Leanne Habib, Premium Strata

8

I f no waterproofing was installed at construction, who is responsible for the leak?

Pierrette Khoury, Khoury Lawyers

10 Demand management control and EV charging Allan Parker, Altogether Group

12 Is it reasonable for owners to carry pets on common property?

Matthew Jenkins, Bannermans Lawyers

14 If the previous owner swapped garages, how do I know which one is mine?

Leanne Habib, Premium Strata

16 Child window safety: is your compliance up to scratch?

Anthony Shakar, ASQB

18

Commercial decision to fix water damage issues rather than lodge a claim Tyrone Shandiman, Strata Insurance Solutions

20 Time for an upgrade?

Tim Kurniadi, Paynter Dixon

22 How can I check if our strata records are up to date?

Michael Ferrier, EYEON Property Inspections

24 Are you aware of the Fire Safety Reforms being introduced in NSW? Asset Strata Valuers

26

Husbands, wives and proxy forms Rod Smith, The Strata Collective

28 Should owners be reimbursed if they improve common property without approval?

Tim Sara, Strata Choice

30 When a request for improvements to common property gets out of hand Shane Williamson, Williamson Lawyers Pty Ltd

32 Should owners register the building for Project Intervene?

The Team at Project Intervene, NSW Department of Customer Service

34 A new way of reporting for strata schemes - NSW strata hub Strata Community Association Australia (NSW)

38 The NSW LookUpStrata Directory

Thanks to our sponsors

Building Innovation – technology helping owners better manage their buildings Edwina Feilen, Sedgwick Australia, building consultancy division August 2023 In today’s world, consumers are demanding more for less

In partnership with industry and government bodies and

and want things done quicker and in the most cost-efficient

by working with customers, Sedgwick are working to drive

way. This is a big issue when it comes to the management

societal change, improve environmental impacts and

of strata buildings as you cannot take any shortcuts. With

ensure safer and higher-quality buildings for generations to

an increasing global population, the high demand of built

come. As part of our approach, we are excited to partner

assets in both Australia and across the world has only fueled

with Voltin and bring one of the most advanced artificial

building-related problems publicised in the media.

intelligence (AI) solutions to the strata market which focuses

In Australia, at least 1 in 6 Australians now live in

on identifying issues and defects to building façades.

buildings such as apartments and townhouses, otherwise

No matter the age of a building, the solution provides a

known as strata-titled properties. Nationally, this equates

complete façade health check that will assist owners to

to over 340,000 strata schemes with an estimated value of

identify what underlying issues exist and the remedial

$2.8 million.

action required to resolve them. The AI not only identifies

When looking to safeguard our home, one of the most important and expensive assets we will own in our life, the best practice is to be proactive. Strata owners need to stay abreast of the many challenges currently faced while also futureproofing their asset(s). Although we tend to fall back on past successes experienced using traditional methods, it is important to have an openness to new technologies and innovation designed to solve problems.

but it also classifies and digitally represents building defects, whilst at the same time delivering a lower cost and more accurate solution to automated building inspection. Once the façade image capture is completed, the system then provides the geotagged images in both white light and thermal imagery for algorithmic analysis.

The data is provided in a detailed yet user-friendly report that can be used by owners and or other stakeholders. white light and thermal imagery for algorithmic analysis.

When we combine innovation with technology, it

The data is provided in a detailed yet user-friendly report

can play a pivotal role in how we collect data and use

that can be used by owners and or other stakeholders.

information. When managing strata buildings, it is important to consider several key factors including: • Day-to-day running expenses • Defect identification/remediation • Placement of and rising cost of insurance • Capital works/maintenance plans • Environmental factors (e.g. rising cost of energy) • The financial implications of all the above

caring counts | sedgwick.com

For newer buildings still within their defect liability period or warranty period, this ensures issues are detected and managed early so builders have sufficient time to rectify them. For older buildings, it provides insights into underlying issues that, if left unchecked, could result in further degradation of the building and increased costs associated with remedial repair. Owner corporations/body corporates can then implement maintenance regimes and prepare and budget for capital works programs,

© 2023 Sedgwick

all of which will assist when considering insurance and maintaining the value of the building for future sale and/ or investment.

It’s inevitable over time buildings will require remedial repairs, but it’s how they are dealt with that has the biggest impact. By adopting an alternative approach through innovative thinking complemented by technology,

To learn more about our Building Innovation, contact:

Edwina Feilen Manager, Business Solutions P. +61 424 750 900 E . edwina.feilen@au.sedgwick.com

strata communities will reap the holistic benefits of higher-quality buildings, giving consumers a voice, forcing behavioral change and providing financial security.

S E D G W I C K ’ S B U I L D I N G C O N S U LTA N C Y S E R V I C E S For the past 20 years we have provided expert building consultancy services. As the largest home warranty consultancy specialist team in Australia, Sedgwick has extensive capability in forensic building consultancy, Technical Inspection Service (TIS), policy assessments, preparation of scopes of work, tender validation processes and construction management.

Our specialty is the management of remediation work within the residential, multi-storey residential and mixed-use strata complex landscapes.

To learn more about our integrated and customised solutions, visit S E D G W I C K . C O M caring counts | sedgwick.com

© 2023 Sedgwick

I’ve lost $20,000 worth of lot property My survey shows my back fence line encroaches on my lot.

I’ve reported the matter to the owners corporation, but they state they will not investigate the matter. At an approximate loss of $20,000, is the owners corporation bound to resolve this matter?

I purchased a villa in a strata complex. My sales contract includes a survey of the lot.

On the survey, the distance between my back shed and the fence says the width should be two mts to the fence. When I measure it, the space is only 1700mm.

I raised the discrepancy with the secretary of the owners corporation. The secretary measured their fence and found they had the same problem at their villa.

The secretary says the owners corporation will not investigate the matter further.

I’ve lost approximately four sq mts along my backyard, worth around $20,000.

Is the owners corporation bound to resolve this matter?

Does the survey corresponds with the boundaries shown on the strata plan. The survey may be incorrect.

The first question we need to ask is whether the survey corresponds with the boundaries shown on the strata plan. The survey may be incorrect.

On the assumption the survey is correct, there appears to be an encroachment on your private property. You can raise this dispute through NSW Office of Fair Trading mediation. If the owners corporation declines to attend or the mediation is unsuccessful, you can pursue your rights through NCAT. In essence, it appears you want the fence relocated to the position shown on the survey.

On a practical level, you may wish to make an agreement with the owners corporation that you equally share the costs of an independent surveyor to make a binding title determination and that, if required by the survey findings, the owners corporation will move the fence to its proper position at its sole cost.

Also, any compensation claims will need to be valued by a qualified valuer. Valuers use many methods to value property.

If the strata plan has been drawn incorrectly, the strata plan may need to be corrected and you will require legal advice on your rights.

Leanne Habib | Premium Strata info@premiumstrata.com.au READ MORE HERE

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We finance capital works for owner corporations and body corporates around Australia including repairs, renovations, cladding rectification, defect rectification, strata asset renewal, professional services, litigation and re-development.

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Repairs & Renovations

If no waterproofing was installed at construction, who is responsible for the leak?

Who would be responsible for installing waterproofing if the building didn’t have original waterproofing in the shower recess and water leaked into the lower unit?

106 of the Strata Schemes Management Act 2015 (“the Act”). I recommend an experienced waterproofing consultant attend and prepare a short report.

Our shower recess is leaking water into the unit below. According to the strata committee and agent, the building did not have waterproofing when it was constructed. If the show recess was constructed without waterproofing, who would be responsible for repairing the defect when water leaked into the lower unit?

1. An owners corporation for a strata scheme must properly maintain and keep in a state of good and serviceable repair the common property and any personal property vested in the owners corporation.

The responsibility for the repair will depend on the source of the dripping water.

This will largely depend on the source of the dripping water. You would need to determine the leak’s source, location and cause. This will affect who is responsible. At that point, a determination would be made if it is the owners corporation’s responsibility pursuant to section 8 www.lookupstrata.com.au

Section 106 of the Act primarily the following sections are of applicability here:

2. An owners corporation must renew or replace any fixtures or fittings comprised in the common property and any personal property vested in the owners corporation.

Pierrette Khoury | Khoury Lawyers pierrette@khourylawyers.com.au READ MORE HERE

Demand management control and EV charging

In a building, three electric vehicle owners were given approval to install their personal EV charging stations in their bay. Would the chargers have some built in demand management control?

If you’re thinking about EV charging, you need to have the ability to control and manage that charging system.

That’s the critical issue with these AC accelerated charges. They’re the chargers that are being sold and installed by Tesla etc. Most of these are enabled with demand management, and most of them can be programmed to have a maximum charge rate, etc. But they don’t consider the owners corporation’s usage. Owners corporations aren’t technically savvy enough to recognise the issue and impose conditions on the charger installations.

Chargers get installed and they have no demand control. That may be fine when you’ve got one or two EV chargers. But to 10 www.lookupstrata.com.au

put it in context, a 7.2 kilowatt charger, which is the average accelerated charger for single phase, is 7.2 kilowatts at peak charge. That’s the equivalent of two and a half units’ demand.

For every car, it’s two and a half lot’s power consumption. The case study on pages 17 and 18 of the presentation shows how demand varies by, say, climatic conditions or time of day, but there’s no diversity factor in a charger.

If it’s on, it’s charging. It’s going hard.

Unless you have centralised control, you will be subject to demand. The 2.4 kilowatts options pose an issue as well. It’s just the scale. More cars will be able to charge before you get a problem, but you will eventually get that problem.

For strata properties, if you’re thinking about EV charging, you need to be able to control and manage that charging system. This way, no harm and no cost impost is placed on the building as a result of the aggregate charge.

Allan Parker | Altogether Group aparker@altogethergroup.com.au READ MORE HERE

the altogether academy Helping to educate and innovate for a better tomorrow.

At Altogether, we’re a multi-utility service provider on a mission to make the world a brighter place.

We’re passionate about creating sustainable communities. Leaders in the utility industry, we continuously lobby the government on matters to help improve customer protections.

With imminent legislation changes on the way, we’re also well positioned to help Strata Managers and Body Corporates navigate their way through the new obligations and rights.

That’s why we’re here to help with the Altogether Academy.

Altogether Academy is a program that will educate, empower, and support all strata managers, while covering education topics such as: • Energy fundamentals • Embedded networks • Sustainable technology such as electric vehicle charging capability • Utility data and metering • Government reform and utility regulation The program will give you the opportunity to learn from some of the energy industry’s most experienced voices, learn soft skills and take part in networking opportunities. Take control of your career, embrace Altogether Academy and talk to a Senior Energy Consultant today.

SCAN H ERE

For more information, or visit altogethergroup.com.au

power. water. data

Is it reasonable for owners to carry pets on common property?

If pets were purchased before a pet by-law was introduced, can the by-law be enforced? Is it unreasonable to have a by-law stating owners must carry pets on common property? Some residents are physically unable to carry their pet.

An owners corporation can make a by-law prohibiting something that was previously permitted.

An owners corporation can make by-laws in ‘relation to the management, administration, control, use or enjoyment of the lots of the common property and lots of a strata scheme’ (see section 136 of the Strata Schemes Management Act 2015). This includes making by-laws which impose conditions and limitations around the keeping of pets, provided the by-laws does not offend the legislation.

Further, an owners corporation can make a bylaw prohibiting something that was previously permitted. Therefore, provided the by-law is valid, I expect that it could be enforced.

However, I think that the by-law would have validity issues or at least would be challengeable for being ‘harsh, oppressive or unconscionable’ under section 139(1) of the Strata Schemes Management Act 2015.

Our owners corporation has introduced a by-law stating owners must carry pets on common property. Is this a valid and reasonable by-law? Some lot owners cannot physically carry their pets.

Our owners corporation has requested all owners carry their pets through the building.

It has been a strongly anti-pet building for 40 years and the strata committee is very aggressive against any pets, so it took 2 years to get a by-law passed. In the interim, I purchased my pets and now they want me to sign the new by-law which was introduced sometime after I purchased the pets.

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The fact that the strata committee is seeking that you sign a copy of the new by-law would indicate to me that the committee is not necessarily confident in the by-law’s validity and/ or enforceability.

Matthew Jenkins | Bannermans Lawyers enquiries@bannermans.com.au READ MORE HERE

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If the previous owner swapped garages, how do I know which one is mine?

When I purchased my unit, the seller had previously swapped garage locations with another owner. The location is not convenient. How can I determine what garage is mine?

My garage is at the opposite end of the building to my unit. All other nine garages under our building are generally directly underneath each relevant unit.

The previous owner of my unit told me he had swapped garages with the previous lot owner of another unit. Can owners agree to swap garages? Would this be a decision of the owners corporation? At settlement, I was given a hand drawn layout of the unit floor plan, including the garage – but not the location of the garage.

The garages are numbered in freehand on the basement slab. How can I determine what garage is mine, and how do I change it?

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Usually, garages are depicted on the strata plan and are private property. However…

Usually, garages are depicted on the strata plan and are private property. However, in older schemes, it is not unusual for the spaces to be common property with a by-law registered allocating exclusive use thereof.

You will need to obtain a copy of the strata plan and registered by-laws to determine the position. Whether you can and how you go about changing the location of your garage will depend on the outcome of that position.

Leanne Habib | Premium Strata info@premiumstrata.com.au READ MORE HERE

CHILD WINDOW SAFETY

IS YOUR COMPLIANCE UP TO SCRATCH?

This article is brought to you by

ALL THINGS WINDOWS AND DOORS

As the market leader in window safety compliance, we believe in the importance of continued education

W

ith warmer weather only a few short months away, NSW is about to enter its most high-risk season for child window falls.

While most buildings have had window safety devices installed in line with NSW Child Window Safety Legislation, many have not maintained a regular inspection schedule to ensure the ongoing integrity of their devices. The frightening reality is that many windows would fail to pass a compliance test, if assessed today.

As the market leader in window safety compliance, ASQB believes in the importance of continued education around this topic and ensuring that owners' corporations understand their ongoing responsibilities.

How can I tell if my current window safety devices meet legislative requirements?

Window safety devices that meet the requirements of NSW legislation must answer ‘yes’ to the following questions.

Are the keys present?

Are the devices in good working order? i.e.

They have not been tampered with, damaged, or totally removed.

Can the window be locked in a vent position of 12.5cm or less?

When the lock is engaged, can it resist a force greater than 25kg?

If your answer to any of the above questions is ‘NO’, there is a high chance your windows are not compliant, in which case a professional assessment, repair, or replacement, of your window safety devices is highly recommended.

The other thing to consider when assessing the safety of your windows, is the condition of both the window frame and sashes. If the window does not operate as intended, or has any structural loss of integrity, it will need to undergo a service to ensure the ongoing safety of any occupants.

Some Frightening Statistics

Review of Legislation

In the 12 months directly after the 2018 implementation of legislation, ASQB conducted an extensive industry analysis through our reinspection service. There were some alarming results.

There is currently a statutory review of the Strata Schemes Development Act 2015 and Strata Schemes Management Act 2015 in action, with a bill expected to go before Parliament this year (2023).

For every 2.5 units inspected, at least 1 window failed to comply with legislation 10.38% of window safety devices were found to have failed just 12 months after being certified to comply with legislation 48% of failed devices occurred due to occupants tampering with or removing the device Lost or missing keys contributed to a significant portion of failed inspections/ assessments The Children's Hospital at Westmead also conducted a study in the couple of years immediately following the implementation of the NSW Child Window Safety Legislation. Some notable learnings were produced.

In 2018, the year following the strata compliance cut-off, there was a significant reduction in the number of falls recorded Ongoing maintenance and regular device audits, in conjunction with education is highly recommended. in 2019, only one year later, fall numbers increased again by 62% Fall numbers in older buildings (where devices were retrofitted) continue to be high and have been attributed mainly to window safety devices being removed by either the parent or the child.

ASQB is proud to be Australia’s leading window safety compliance specialists.

Visit our website for more information WWW.ASQB.COM.AU

WINDOW SAFETY COMPLIANCE WINDOW AND DOOR REPAIRS WINDOW AND DOOR REPLACEMENTS

As part of this review, it has been recommended that the law mandating window safety devices be amended, to make it clear that it is an owners’ corporation responsibility to ensure that window safety devices are maintained in compliance with the Management Act. This may include a requirement to conduct an annual inspection similar to annual fire safety inspections, with further oversight by NSW Fair Trading to ensure that the audits are occurring.

It is important that owners' corporations know their ongoing compliance responsibilities around child window safety, and continue to meet legislative requirements through regular inspections, maintenance and testing of window safety devices. This not only ensures protection of assets, it avoids serious risk of injury to the younger members of a strata community, and potential litigation.

Article by Anthony Shakar ASQB - Managing Director ASQB currently services the Sydney market with our Safety Compliance Check service. This includes a full safety audit of your building, and on the spot repairs or replacements of faulty devices. We document and certify all our work so that you have an ongoing and up-to-date record of compliance.

Commercial decision to fix water damage issues rather than lodge a claim

To improve an owners corporation’s claims history, are owners corporations fixing water damage issues rather than claiming the repair on strata insurance? In what instance is this an option?

Particularly where an owners corporation is trying to improve its claims history, there will be instances when an owner or owners corporation will decide it’s not commercial to lodge a claim.

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Where an owners corporation is trying to improve its claims history, there may be instances when an owner or owners corporation decide it’s not commercial to lodge a claim.

Particularly where an owners corporation is trying to improve its claims history, there will be instances when an owner or owners corporation will decide it’s not commercial to lodge a claim.

Likewise, in some instances we advise some clients to refrain from making a claim when the claim is only a few hundred dollars. In this instance, there’s no benefit.

It costs the insurer more to administer the claim than what they pay out.

If an owners corporation is looking to not lodge a claim, we recommend seeking advice from your insurance adviser on this.

For significant claims, it can be a commercial decision of the owners corporation whether they want to step in and pay for the repairs. There can be an argument that the owners corporation cannot pay for repairs inside a lot, so that’s another consideration concerning water damage claims.

READ MORE HERE

Tyrone Shandiman | Strata Insurance Solutions tshandiman@iaa.net.au

Time for an upgrade?

Maximising the value of remedial building works Look more closely at the remedial building work proposed for your strata scheme. Will the work increase the market value of the remediated properties?

An ‘upgrade’ looks beyond the immediate repair to consider a tangible return on investment.

The General Manager of Paynter Dixon’s Remedial Division, Tim Kurniadi, believes every

remedial project has scope to increase the principal equity for lot owners. It’s a matter of eyeing the opportunity.

Smart decisions on a budget “Low scale work such as painting or replacing floor finishes can reap the value of an upgrade through simple yet smart decisions,” says Tim.

“There are multiple scenarios, such as the use of colour, or selecting particular tiles which markedly enhance the visual appeal for a minimal cost difference.”

“However, expertise in this area goes beyond the selection of materials to consider what can be achieved within the parameters of compliance, including council

installed guillotine windows capture sweeping views of the Maroubra coastline.

Experience in adaptation An upgrade or renovation often involves a major alteration to the built form.

This is where experience in adaptation comes to the fore.

requirements. For example, remedial work undertaken as exempt development has constraints for tiling, including the size of the tile.”

Early design input Design expertise can make all the difference in the early stages of a project. As a multidisciplined company, Paynter Dixon’s inhouse design team is regularly engaged to assess the upgrade opportunities.

“A lot of money can be spent in pursuit of a solution. However, our design expertise can gauge the feasibility of a specific approach before the client makes a financial commitment.”

Prior to commencing a major façade upgrade to a multistorey strata residential address in Mosman, Paynter Dixon arranged a property evaluation by an independent real estate agent, factoring in the proposed

scope of work. The ROI was accurately shown in advance, with the resulting increase to property value exceeding the cost of remediation. Working closely with the client, Paynter Dixon optimised sunlight and expansive views of Sydney Harbour, while also enhancing safety and comfort. Fullheight glass with superior thermal properties replace existing windows, renovated juliette balconies feature stainless steel balustrades, and a new automated fire system can activate fire curtains and close windows and doors in an emergency.

In the case of the residential property in Maroubra, Paynter Dixon’s early design input saw the brief evolve beyond the initial waterproofing of four apartments. Enclosed balconies now serve as internal living areas, while newly

“It’s important to assemble a delivery team with specific knowledge and experience of that regulated building type. Of course, Class 2 is synonymous with multistorey residential buildings.

“As Principal Contractor, we take great care in appointing consultants who are experienced with the adaptation of Class 2 buildings because the benchmark of compliance under the Design and Building Practitioners Act is much higher.

“This experience is best placed in engineering solutions which sensibly meet the standard.”

To learn more, contact: Tim Kurniadi General Manager Remedial, Paynter Dixon tim.kurniadi@ paynterdixon.com.au

paynterdixon.com.au

How can I check if our strata records are up to date?

Is there any easy way to check and test the pulse of the management company?

How do owners check if their strata records are up to date? They might not have the time and energy to do a full search of the books and records at the strata manager’s office.

Getting a third party like EYEON is the easiest way to do this.

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Owners are entitled to inspect the records. It involves effort, and perhaps they’re unfamiliar with what to look for or where to look. Search businesses like EYEON can help. We often get approached by owners, asking us to inspect the records. Maybe they’re looking for something, and the strata manager’s telling them it’s unavailable, but it should be. Usually, it’s related to some dispute that’s going on in the building.

Owners may want to check that the records are up to date.

Getting a third party like EYEON is the easiest way to do this. It will cost about $330 for a search company to search the records and give you a report. It’s not a big cost if you want that peace of mind. You can then look at ways that you could improve the records.

Some owners want to lift the standard of the building or the standard of the community, and getting a snapshot of how the building’s run recently is really valuable.

I was on a strata committee in a building where I owned an apartment. We asked the strata manager if they could provide a monthly report on where things were up to. We had a few insurance issues and a few maintenance issues that kept recurring, and we wanted to make sure things were moving along. That worked quite well. It helped the communication between the strata manager and the committee.

Michael Ferrier | EYEON Property Inspections michael.ferrier@eyeon.com.au READ MORE HERE

Are you aware of the Fire Safety Reforms being introduced in NSW? Written by James Bouteris

THE INTRODUCTION OF FIRE SAFETY REFORMS IS AIMED AT IMPROVING COMPLIANCE WITH FIRE SAFETY REGULATIONS AND REDUCING LIFE SAFETY RISKS, PROPERTY DAMAGE, AND THE OCCURRENCE AND COSTS OF FIRE SAFETY DEFECTS IN BUILDINGS. The reforms were made to the Environmental Planning and Assessment (Development Certification and Fire Safety) Regulation in December 2022 and are based on recommendations from a report commissioned by the Office of the Building Commissioner, which sought to enhance fire safety in both new and existing buildings.

The specific changes in the reforms include: 1. Increased involvement of Fire and Rescue NSW (FRNSW) in reviewing non-standard fire safety design proposals - This aims to ensure that fire safety measures in buildings meet the required standards and are adequate to handle potential fire incidents.

2. Introduction of an independent checker role - This independent checker is responsible for assessing newly installed fire safety measures before buildings are occupied, ensuring that they meet the necessary standards.

3. Improved documentation of fire safety measures - The reforms standardise documentation and simplify the amendment processes for fire safety measures. This streamlines the documentation process and ensures that fire safety measures are well-documented and easy to understand.

Additionally, the reforms introduce changes to the Fire Safety Schedule (FSS), which plays a vital role in ensuring that a building’s fire safety measures are installed and maintained to meet minimum performance standards. The FSS specifies the fire safety measures applicable to a building and must be issued by a council, registered certifier, or consent authority in various situations related to building use or construction.

From 1 August 2023, FSSs must be issued using a standard template form published by the Government, making the process more consistent and accessible. Existing buildings are not required to use the new template unless a new schedule is needed. This standardised template aims to provide a clear and straightforward format for practitioners and stakeholders to understand and implement fire safety measures effectively.

4. Mandating procedures for the maintenance of fire safety measures - The reforms require building owners or operators to follow specific procedures for the regular maintenance of fire safety measures.

This ensures that these measures remain effective and operational over time.

CONTACT US

P: 1800 679 787

W: www.assetstratavaluers.com.au

E: workorders@assetstratavaluers.com.au

Date

Changes that will take effect

13th Feb 2023

Councils / certifiers able to correct minor errors in Fire Safety Schedules or to replace a missing schedule.

Builders required to lodge Fire Safety Certificate with Building Compliance Declaration.

1st Aug 2023

Owners, developers and certifiers consulting with Fire and Rescue NSW on performance solutions.

Councils / certifiers required to use the Fire Safety Schedule template.

13th Feb 2025

Building owners applying mandatory procedures for maintaining fire safety measures.

13th Feb 2025, or 18 months after an accreditation scheme is approved (whichever occurs first)

Building owners required to use accredited person(s) to certify newly installed fire safety measures.

Source: Department of Fair Trading

All Strata Managers need to be aware of these new changes when they are obtaining their annual fire safety certificate for the properties managed.

It is now essential that Strata Managers ensure that the reforms made as of this month, and any recommendations made by their fire safety engineer or practitioner, are implemented as per the Design and Building Practitioners Act 2020 No 7 and in accordance with the Australian Standards 1851-2012. Building owners (including the Owners Corporation) are responsible to ensure that any new FSS is compliant with the new reforms.

Overall, these fire safety reforms aim to create safer buildings and reduce the impact of fires on human lives and properties by ensuring that fire safety measures are designed, installed, and maintained to the required standards.

For more information, go to the Fact Sheet provided

by Dept of Fair Trading plus the Office of the Building Commissioner report - Improving Fire Safety in New and Existing Buildings.

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Transparent and detailed reports All properties physically inspected

CONTACT US 1800 679 787

www.assetstratavaluers.com.au workorders@assetstratavaluers.com.au

Husbands, wives and proxy forms

26 www.lookupstrata.com.au

If a husband and wife are coowners, whose name needs to be on the proxy form and who needs to sign that proxy form?

On a submitted proxy form, the wife, as a co-owner of the lot, was indicated as the proxy for an AGM. On the night of the AGM, it was advised the wife could not attend, and the proxy was changed to the husband.

The change indicated the person who initially completed the proxy form did not make the change. Is this allowed?

If the lot owner makes the change and initials the change, then sends in the proxy form, that’s fine.

It all depends on who makes the change.

It would be better for the lot owner to get organised and send the proxy form in before the AGM so this question is not raised.

If the lot owner makes the change and initials the change, then sends in the proxy form, that’s fine. Let’s say the recipient of the proxy was originally the wife, and this is changed to the husband. If the husband makes that change, they’re not the one who was meant to complete the form. That’s an invalid form, and I would deal with that on the night of the AGM. Rod Smith | The Strata Collective rsmith@thestratacollective.com.au

The Strata Collective.

Where People Matter.

The Strata Collective was formed with a simple goal – to provide a professional strata management service to clients who want a close, personal relationship with their Strata Manager.

We are a next generation Strata Management business that you can count on.

Find out more about our award-winning services at thestratacollective.com.au

READ MORE HERE

Should owners be reimbursed if they improve common property without approval?

28 www.lookupstrata.com.au

If alterations or improvements have been made to common property without approval, should the lot owner be reimbursed?

The exterior of our eight villa complex needs painting. At the AGM, we decided there was not enough money available to carry out the works, and further discussion would occur later if levies were available.

Three owners would not wait and, without approval, paid to have their villas painted.

A year later, we had enough owners corporation funds to paint the remaining five villas.

The three villas who paid for painting have requested the owners corporation reimburse them.

If alterations or improvements have been made to common property without approval, should the lot owner be reimbursed? Would this apply in our case?

An owners corporation is under no obligation to reimburse a lot owner who has chosen to repair or maintain common property by their own accord.

Section 111 of the Strata Schemes Management Act 2015 (NSW) (‘the Act’) expressly prohibits an owner from undertaking work to common property unless they are authorised:

On that basis, an owners corporation is under no obligation to reimburse a lot owner who has chosen to repair or maintain common property by their own accord.

The owners corporation is fundamentally responsible for and therefore has control over who performs work to common property.

This is not to say that an owners corporation cannot enter into an agreement with an owner about such matters (either before or after works).

If an owners corporation were to decide to approve unauthorised works retrospectively, a special resolution would be required in accordance with section 111(c) of the Act. Tim Sara | Strata Choice tsara@stratachoice.com.au READ MORE HERE

ARE YOUR OWNERS ADEQUATELY INSURED? INSURANCE REPLACEMENT VALUATIONS AUSTRALIA WIDE

1. by the owners corporation: a. by special resolution; or b. in accordance with its by-laws; or 2. by any other way mentioned in Part 6 of the Act, such as: a. by special resolution authorising an owner to add to, alter or erect new structures on common property; b. undertaking cosmetic work or minor renovations; c. by way of a licence to use common property; or d. by way of a lease of part of the common property.

WWW.RAWLINSONSWA.COM.AU

When a request for improvements to common property gets out of hand Approval was given for an owner to update plants and mulch in a common property garden bed. The owner then ordered masonry blocks and pavers.

The owners corporation stepped in, and now the owner wants to go to meditation. Can the OC revoke the initial approval?

Last year, an owner in our 17 villa complex requested approval to change a common garden bed outside their villa. The owners corporation approved the renewal of plants and mulch in the garden.

A few months later, despite not having approval for further work, the owner ordered besser blocks to build a small retaining wall and pavers to place in front of their lot.

The owners corporation refused to approve the use of these materials and has suggested an alternative material that is in keeping with the appearance of the common property.

The owner wants to go to mediation. Can we revoke the original approval? The owners corporation would like to complete the garden using the appropriate materials.

30 www.lookupstrata.com.au

Review the registered by-laws for any special by-laws which may be relevant, and especially consider the by-law which relates to the appearance of lots.

My suggestion is to review the registered by-laws for any special by-laws that may be relevant and especially consider the by-law relating to the appearance of lots. This is by-law 12 of the model by-laws in the Strata Schemes Management Regulation 2016, the model by-law states: 12 Appearance of lot 1. The owner or occupier of a lot must not, without the prior written approval of the owners corporation, maintain within the lot anything visible from outside the lot that, viewed from outside the lot, is not in keeping with the rest of the building.

2. This by-law does not apply to the hanging of any clothing, towel, bedding or other article of a similar type in accordance with by-law 14.

The strata committee should form a view on whether the plants, besser blocks, pavers, etc., are visible from outside the lot and not in keeping with the rest of the buildings.

For example, it may be that the besser blocks are not in keeping because they are not used anywhere else within the property. It may be that the pavers are in keeping but not in the colour grey. As you have indicated in your question, changing the materials may change whether something is in keeping with the rest of the buildings.

In relation to revoking the approval, based on your question, my understanding is that the approval was limited to renewing the plants.

The strata committee should consider whether the approval involved replacing the plants with the same or similar species or if approval was given to change the plants entirely to a different species.

Revoking the approval may raise the question of why the approval was granted in the first place. If the approval was granted with knowledge of what was going to be planted, there could be an inference that the owners corporation had accepted the new plants were in keeping and it is now seeking to change its position for other reasons.

If the approval did not cover the besser blocks and pavers, the owners corporation may consider prohibiting the installation of these materials by refusing to grant written approval. Reasons should be provided if the approval is refused.

As the property is lot property, as opposed to common property, the owners corporation cannot complete the garden without permission from the lot owner.

The owners corporation should consider attending mediation with the owner with the aim of reaching an agreement. The mediation itself is confidential. However, the Tribunal has the power to make orders to give effect to any agreement arising out of mediation.

Please note that as the facts and details provided are very limited, my answer is not intended to be legal advice and does not address the legal issues and your legal rights and obligations. To obtain legal advice, I recommend speaking with a legal practitioner who specialises in strata law.

Shane Williamson | Williamson Lawyers Pty Ltd shane@williamsonlawyers.com.au READ MORE HERE

We understand that choosing the right people to upgrade the facade of your building is one of the biggest decisions a Strata Committee can make.

Our mission is to make that decision as informed as possible whilst ensuring the project itself is painless for both the Committee and the building owners.

Over 30 years in the industry means CPR has a deep understanding of client needs. We know that providing a professional process - on time and in budget - is just as important as delivering a flawless final result.

Call us today for a no obligation consultation on 1800 322 223 or visit our website at www.paintlab.com.au

Should owners register the building for Project Intervene?

Our building has defects. As a lot owner not on the committee, how do I ensure we register our building for Project Intervene?

I am a lot owner not on the committee but certainly involved in my building. I know our building has severe defects. I’ve heard about Project Intervene. Do I jump on the Project Intervene site and fill in the registration form so our building is registered before the 30 November deadline? What is the first step to become involved?

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If an owner is concerned about defects, please raise Project Intervene with your strata manager or the strata committee and an agreement can be reached to register for the program.

We prefer the registration form is completed by an authorised representative rather than an individual owner. We’re looking at serious defects in the common property, so if an individual owner has noticed something in the common property, please raise this with your strata manager or the strata committee, and an agreement can be reached to register for the program.

The 30 June deadline was recently updated to 30 November. This sounds like a fair way away, but you really need to start getting organised to make that deadline. When it comes to registration, the sooner, the better.

It’s an easy process to register for Project Intervene. We have information available on our web page. Try to provide as much information as possible so we can consider the application and see if your building meets the eligibility criteria. We may reach out to the strata manager to seek further information. If you’re unsure if you meet Project Intervene criteria, we suggest you still register and Fair Trading may still be able to assist.

The Team at Project Intervene NSW Department of Customer Service READ MORE HERE

ABN Lift Consultants Elevation by Design

ABN Lift Consultants 02 8004 6832 info@abnlift.com www.abnlift.com

ABN Lift Consultants Suite 43, 48 – 50 George Street, Parramatta NSW, 2150 PO Box 254 Wentworth Falls NSW 2782

Strata Community Association (SCA NSW) is the peak professional industry body and consumer advocate for Strata and Community Title Management in New South Wales. Membership includes strata managers, support staff, and strata service providers to the industry.

SCA (NSW) has in excess of 3,000 members who help oversee, advise or manage over 750,000 lots in NSW. SCA (NSW) champions consumer rights and advocates for the highest industry standards and professionalism.

BECOMING A MEMBER IS EASY....

JOIN SCA (NSW) TODAY To access exclusive benefits such as 9 Enhanced credibility and recognition of being an accredited professional member 9 Continuing Professional Development 9 Strata specific education courses 9 Industry awards recognition 9 Networking events 9 Access to resources, best practice guides and templates

WHO WE ARE The peak industry body for Strata and Community Title Management in NSW. WHAT WE DO We are a professional association and consumer advocate for strata managers, strata owners and suppliers to the sector.

WHY IT MATTERS We raise strata industry standards and provide members with professional recognition and a competitive advantage.

34 www.lookupstrata.com.au

WHAT TO LOOK FOR WHEN CHANGING STRATA MANAGERS Selecting a strata manager is crucial to the efficient running of your property. To help you make this decision we have swept through best industry practice and advice to unpack the top six considerations when engaging a strata management service.

Service: responsiveness and availability Service is an expected but often underappreciated quality, and critical in ensuring your property’s integrity and security. From being responsive to emails and phone calls, to providing assistance in a timely manner, it is important to document service levels in your agreement. This may include responding to maintenance requests swiftly, efficient communications, cleanliness and maintenance, insurances and other statutory obligations.

Administration and reporting

Experience and professionalism Of all the qualities needed in a manager, broad experience and a professional attitude are paramount.

All Owners Corporations have unique needs, so it’s important to have comprehensive knowledge of different types of properties. Look for membership with Strata Community Association, or in NSW, compliance with the SCA (NSW) Professional Standards Scheme.

Qualifications Ask the right questions to ascertain skills and establish credentials. A qualified strata manager will be well versed in finance, commerce, residential and commercial, liability, leasing and more. They will have appropriate educational and professional backgrounds and be members of the relevant industry bodies. There are 3 licence levels in NSW, the minimum being a Certificate of Registration (Class 3 agent), then managers progress towards a Class 2 licence, business leaders then require a Class 1 licence.

Regular reporting is essential in making informed decisions, so it is important to understand your potential manager’s capabilities. Reports establish an efficient system to understand complex information, analyse trends, maintain meeting records, and meet maintenance requirements. A good strata service will utilise comprehensive reports and take the time to support you to understand the information.

Communication - transparency and expectation management The most common conflict in building management arises from poor communication. The terms and conditions when engaging a strata manager should be clear on both sides to ensure there are no grey areas. Setting clear expectations helps give both sides certainty and efficiency.

The ideal strata manager should be approachable and transparent, with effective communication and people skills. They should also have a genuine interest in contributing positively to the industry.

Industry legislation knowledge Your candidate should possess strong industry knowledge, especially around legislation. It is an advantage to your property that they have detailed understanding of state regulations, as well as a sense of current issues. This makes a significant difference with efficiency and cost effectiveness.

(02) 9492 8200

membership.nsw@strata.community

nsw.strata.community

35

City of Sydney grant round opens 25 July Owners corporations in the City of Sydney government area are eligible to apply for a green building grant.

Applications open Tuesday 25 July and close Tuesday 22 August.

If successful, funding is for projects from 1 January 2024.

Funding available: • up to $15,000 for 1st year NABERS energy and water ratings, action plans and solar feasibility studies • $5,000 for 2nd year NABERS energy and water ratings Find out more about the City of Sydney’s green building grants.

For further questions, email the grants team at communitygrants@cityofsydney.nsw.gov.au.

Your source of reliable Strata news and information since 2013 Providing detailed, practical, and easy to understand strata information to all Australians.

Articles & Q&As The Strata Magazine Webinars & Newsletters The LookUpStrata Directory

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EDUCATION & TRAINING LookUpStrata

Australia’s Strata Title Information Site W: https://www.lookupstrata.com.au/ E: administration@lookupstrata.com.au

Strata Community Association P: 02 9492 8200 W: https://www.strata.community/ E: admin@strata.community

Owners Corporation Network

SOFTWARE Mimor

Connecting People – Creating Communities P: 1300 064 667 W: https://www.mimor.com.au/ E: info@mimor.com.au

Stratabox

Building Confidence P: 1300 651 506 W: https://stratabox.com.au/ E: contact@stratabox.com.au

Urbanise

The Independent Voice of Strata Owners W: https://ocn.org.au/ E: enquiries@ocn.org.au

Automate your workload to increase efficiency.

P: 1300 832 852 W: https://www.urbanise.com/ E: marketing@urbanise.com

Your Strata Property

Resvu

Demystifying the legal complexities of apartment living

W: https://www.yourstrataproperty.com.au/ E: amanda@yourstrataproperty.com.au

FACILITY MANAGEMENT LUNA

Building and Facilities Manager P: 1800 00 LUNA (5862) W: https://www.luna.management/ E: info@luna.management

First Facility Management Pty Ltd Putting You First P: 0402 083 404 W: https://firstfm.net.au/ E: admin@firstfm.net.au

RFM Facility Management Pty Ltd

Strata and Specialist Cleaners P: 1300 402 524 W: https://www.rfmfacilitymanagement.com.au/ E: nathan@rfmfacilitymanagement.com.au

Elite Building Managers Australia Education for Building Managers P: 0420 520 976 W: https://www.elitebma.com/ E: matt@elitebma.com

MARKETING

Customer Service Software for Strata P: 08 7477 8991 W: https://resvu.io/ E: enquiries@resvu.com.au

StrataMax

Streamlining strata P: 1800 656 368 W: https://www.stratamax.com/ E: info@stratamax.com

MYBOS

Building Management - Residential & FM Schemes P: 1300 912 386 W: https://www.mybos.com.au/ E: sam@mybos.com.au

StrataVault

Connecting people, processes, and applications P: 1300 082 858 W: https://globalvaults.com.au/ E: team@thestratavault.com

FRANCHISERS Network Pacific Strata Franchise

Join our successful team P: 03 9999 5488 W: www.networkpacificstratafranchise.com.au/ E: networkpacific@franchisedevelopments.com.au

Ki Creative Design

Purposeful Design Solutions P: 0451 541 006 E: kiara.mcilroy@gmail.com

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BUILDING ENGINEERS & INSPECTORS Sedgwick

Building Consultancy Division & Repair Solutions W: https://www.sedgwick.com/solutions/global/au E: sales@au.sedgwick.com

QIA Group

Comapliance Made Easy P: 1300 309 201 W: https://www.qiagroup.com.au/ E: info@qiagroup.com.au

BIV Reports

Specialist in Strata Compliance Reports P: 1300 107 280 W: https://www.biv.com.au/ E: biv@biv.com.au

GQS

Quantity Surveyors & Building Consultants P: 1300 290 235 W: https://gqs.com.au/ E: info@gqs.com.au

Seymour Consultants

Body Corporate Report Specialists W: https://www.seymourconsultants.com.au/ E: info@seymourconsultants.com.au

Roscon

Property services & facilities management P: 1800 767 266 W: https://www.roscon.com.au/ E: info@roscon.com

Budget Vals

Forte Asset Services

FIRE | ELECTRICAL | HVAC P: 1300 920 752 W: https://www.forteassetservices.com.au/ E: info@forteas.com.au

Quality Building Management

keeping your buildings legally compliant and safe P: 1300 880 466 W: https://qbm.com.au/ E: inspections@qbm.com.au

HFM Asset Management Pty Ltd Leaders in Building Efficiency P: 0407 734 260 W: https://www.hfmassets.com.au/ E: david.chokolich@hfmassets.com.au

CORE Consulting Engineers

Delivering 360° engineering solutions for strata P: 02 8961 3250 W: https://coreconsultingengineers.com.au/ E: admin@core.engineering

Auric Projects

Managing clients P: 02 9918 2200 W: https://auricprojects.com.au/ E: info@auricprojects.com.au

Independent Inspections

Sinking Fund Forecast, Insurance Valuations, OHS P: 1300 857 149 W: http://www.iigi.com.au/ E: admin@iigi.com.au

Solutions in Engineering

Built For Strata P: 1300 148 150 W: https://www.budgetvals.com.au/ E: reports@budgetvals.com.au

Quality Reports On Time, Every Time!

P: 1300 136 036 W: https://www.solutionsinengineering.com/ E: enquiry@solutionsinengineering.com

Leary & Partners

Landlay Consulting Group

Quantity surveying services since 1977 P: 1800 808 991 W: https://www.leary.com.au/ E: enquiries@leary.com.au

A Strata Remedial Consultancy P: 02 8095 8556 W: https://www.landlay.com.au/ E: admin@landlay.com.au

Mabi Services

Asbestos, Safety & Building Consultants P: 1300 762 295 W: https://www.mabi.com.au/ E: info@mabi.com.au

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STRATA REPORTS EYEON Property Inspections

Buy and Sell with More Confidence P: 1300 798 274 W: https://www.eyeon.com.au/ E: info@eyeon.com.au

Rawlinsons

Calculated Confidence P: 08 9424 5800 W: https://www.rawlinsonswa.com.au/ E: info@rawlinsonswa.com.au

Covid19 Plans

Covid19 Safety Plans for Strata P: 1300 828 344 W: https://covid19plans.com.au/ E: plans@covidplans.com.au

Strataregister.com Pty Ltd

Find the Strata / CT Manager for your property P: 0411 483 249 W: https://www.strataregister.com/ E: hello@strataregister.com

STRATA LAWYERS Kerin Benson Lawyers Pty Ltd

Specialised Legal Advice for Strata P: 02 8706 7060 W: https://kerinbensonlawyers.com.au/ E: enquiries@kerinbensonlawyers.com.au

Madison Marcus Law Firm

Be Empowered P: 131 529 W: https://www.madisonmarcus.com.au/ E: strata@madisonmarcus.com.au

Holman Webb Lawyers

Body Corporate Disputes & Litigation Specialists P: 07 3235 0100 W: https://www.holmanwebb.com.au/ E: shane.roberts@holmanwebb.com.au

RC & CO Lawyers

Effective, resource, clear.

P: 1300 072 626 W: https://www.rccolawyers.com/ E: assistant@rccolawyers.com

Royer Mace Lawyers

Your Property is our Priority P: 0434 388 898 W: https://royermace.com.au/ E: solon@royermace.com.au

Bugden Allen Graham Lawyers

Australia’s leading strata law experts P: 02 9199 1055 W: https://bagl.com.au/ E: info@bagl.com.au

JS Mueller & Co Lawyers

Specialist ‘Plain English’ NSW Strata Lawyers W: https://www.muellers.com.au/ E: enquiries@muellers.com.au

Khoury Lawyers Pty Ltd

Client focused, Results Driven P: 0415 459 486 W: https://khourylawyers.com.au/ E: pierrette@khourylawyers.com.au

Williamson Lawyers

A construction and strata lawyer ready to listen W: https://www.williamsonlawyers.com.au/ E: shane@williamsonlawyers.com.au

Douglas Cheveralls Lawyers

The Go-To Strata Lawyers P: 08 9380 9288 W: https://www.dclawyers.com.au/ E: office@dclawyers.com.au

Bannermans Lawyers

High Quality Specialist Legal Services P: 02 9929 0226 W: https://www.bannermans.com.au/ E: enquiries@bannermans.com.au

Grace Lawyers

Know. Act. Resolve.

W: https://gracelawyers.com.au/ E: enquiries@gracelawyers.com.au

Speirs Ryan

P: 02 9248 3400 W: https://www.speirsryan.com.au/ E: ssaw@speirsryan.com.au

Watson & Watson Lawyers

“when experience matters”…..

P: 02 9221 6011 W: https://www.watsonandwatson.com.au/ E: richard@watsonandwatson.com.au

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STRATA MANAGEMENT Premium Strata

Diamond-Class strata management agency P: 02 9281 6440 W: https://www.premiumstrata.com.au/ E: info@premiumstrata.com.au

The Strata Collective

A next generation strata manager. People matter.

P: 02 9879 3547 W: https://www.thestratacollective.com.au/ E: rsmith@thestratacollective.com.au

Bridge Strata P/L

The bridge between you and your corporation P: 02 6109 7700 W: https://bridgestrata.com.au/wp/ E: jan@bridgestrata.com.au

Bright & Duggan

Strata Professionals P: 02 9902 7100 W: https://bright-duggan.com.au/ E: customercare@bright-duggan.com.au

Civium Communities

When you build trust, you build a community P: 1300 724 256 W: https://civium.com.au/ E: clientservices@civium.com.au

Vital Strata

Strata Made Simple P: 02 9008 1112 W: https://www.vitalstrata.com.au/ E: hello@vitalstrata.com.au

ASM – Australian Strata Management Helping Strata Communities Thrive P: 1300 777 276 W: https://asmstrata.com.au/ E: administration@mbcm.com.au

Sky Living Strata

Providing a superior customer experience P: 02 9299 1100 W: https://www.skylivingstrata.com.au/ E: enquiries@skylivingstrata.com.au

Townhouse Strata PTY Ltd

Strata Management with a Difference P: 02 4971 0363 W: https://www.townhousestrata.com.au/ E: alan@townhousestrata.com.au

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Strata Central

Boutique Strata Management Services W: https://stratacentral.com.au/ E: enquiries@stratacentral.com.au

Acumen Strata

Tailored Strata Management Solutions P: 02 7253 5820 W: https://www.acumenstrata.com.au/ E: info@acumenstrata.com.au

Quantum United Management

Creating vibrant and connected communities P: 61 383 608 800 W: https://www.quantumunited.com.au/ E: info@quantumunited.com.au

INSURANCE Strata Insurance Solutions

Protecting owner assets is who we are P: 1300 554 165 W: https://www.stratainsurancesolutions.com.au/ E: info@stratainsurancesolutions.com.au

Whitbread Insurance Brokers Empower Your Vision P: 1300 424 627 W: https://www.whitbread.com.au/ E: info@whitbread.com.au

CHU Underwriting Agencies Pty Ltd

Specialist Strata Insurance Underwriting Agency W: https://www.chu.com.au/ E: info@chu.com.au

Strata Community Insurance

Protection for your strata property. And you.

P: 1300 724 678 W: https://www.stratacommunityinsure.com.au E: myenquiry@scinsure.com.au

Flex Insurance

Your Cover Your Choice P: 1300 201 021 W: https://www.flexinsurance.com.au/ E: info@flexinsurance.com.au

Driscoll Strata Consulting

Knowledge | Experience | Service P: 0402 342 034 W: https://driscollstrataconsulting.com.au/ E: enquiries@driscollstrataconsulting.com.au

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DEFECT RESTORATION

FIRE SERVICES

MJ Engineering Projects

Linkfire Pty Ltd

Klaar

Chief AFSS Services

Remedial Consultant Engineers P: 1300 571 991 W: https://mjengineeringprojects.com.au/ E: info@mjengineeringprojects.com.au The Strata Building Specialists P: 02 8003 4547 W: https://klaar.com.au/ E: build@klaar.com.au

ELECTRICAL Altogether Group

Power.Water.Data P: 1300 803 803 W: https://altogethergroup.com.au/home-business/ E: eaustin@altogethergroup.com.au

ENM Solutions

Providing Solutions for Embedded Networks P: 1300 000 366 W: https://www.enmsolutions.com.au/ E: info@ENMSolutions.com.au

Energy On Pty Ltd

P: 1300 323 263 W: https://www.energyon.com.au/ E: EnergyServices@EnergyOn.com.au

Your Essential Safety Partner P: 1300 669 439 W: http://www.linkfire.com.au/ E: sales@linkfire.com.au YOUR AFSS COMPLIANCE IS OUR PRIORITY P: 0405 932 458 W: https://afssfirechief.com.au/ E: melanie@chiefmechanicalservices.com

2020 Fire Protection

Experts in Fire Protection for Strata P: 1300 340 210 W: https://www.2020fireprotection.com.au/ E: service@2020fire.com.au

Fire Safety Constructions

Compliant Specialist since 1999 P: 02 9945 3499 W: http://www.firesafetyconstruction.com.au/ E: info@firesafetyconstructions.com.au

Betta Fire Protection

Compliance you can trust P: 02 8669 9108 W: https://bettafireprotection.com.au/ E: info@bettafireprotection.com.au

SUSTAINABILITY

McIntosh Electrical Pty Ltd

Humenergy

EMERLITE ELECTRICAL SERVICES

The Green Guys Group

Powered by Trust P: 1300 627 727 W: https://www.mcintoshelectrical.com.au/ E: jenny@mcintoshelectrical.com.au We Answer The Phone - No Job Too Big Or Small P: 07 5591 9191 W: https://www.emerlite.com.au/ E: office@emerlite.com.au

INVESTMENT SERVICES Strata Guardian

Fight low returns and rising levies with us.

P: 1300 482 736 W: https://www.strataguardian.com/ E: contact@strataguardian.com

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People, innovation and value sharing P: 1300 322 622 W: https://www.humenergy.com.au/ E: Info@humenergy.com.au

Austalia’s Leading Energy Saving Partner W: https://greenguys.com.au/ E: sean@greenguys.com.au

ENERGY Arena Energy Consulting Pty Ltd

Independent Embedded Network Consulting Services P: 0452 411 247 W: https://www.arenaenergyconsulting.com.au/ E: joseph@arenaenergyconsulting.com.au

Strata Energy Services

Simplifying Energy For Strata P: 1300 060 111 W: http://www.strataenergyservices.com.au/ E: info@strataenergyservices.com.au

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PLUMBING

WINDOWS & DOORS

Stormwater Sydney

Windowline Pty Ltd

P: 1300 741 003 W: https://stormwatersydney.com/ E: admin@stormwatersydney.com

P: 02 8304 6400 W: https://windowline.com.au/ E: info@windowline.com.au

HYDRAULICA Pty Ltd

ASQB Pty Ltd

Specialise in Drain & Pipe Cleaning W: https://www.hydraulica.com.au/ E: darren@hydraulica.com.au

Window & Door Repairs + Window Safety Compliance P: 02 9785 7893 W: https://www.asqb.com.au/ E: service@asqb.com.au

Mr Washer, Plumber To The Rescue

The Window Guy

Fair Water Meters

Select Window Installations

Inspection, Repair and Maintenance of drainage assets

Over 30 years serving Sydney Strata buildings P: 02 8583 2360 W: plumbertotherescue.com.au/strata-commercial.html E: jobs@mrwasher.com.au Retrofit sub-metering specialists P: 1300 324 701 W: https://fairwatermeters.com.au/ E: info@fairwatermeters.com.au

WATERPROOFING Superseal Protective Coatings (SPC) Waterproofing & Epoxy Specialists P: 02 9774 1004 W: https://www.spcau.com/ E: info@spcau.com

Danrae Group

Remedial Waterproofing & Building Specialists P: 1800 326 723 W: https://www.danraegroup.com.au/ E: enquiries@danrae.com.au

VALUERS Asset Strata Valuers

Leaders in Strata Property Valuations P: 1800 679 787 W: https://assetstratavaluers.com.au/ E: workorders@assetstratavaluers.com.au

Adelaide StrataVal

Strata & Community Insurance Valuations P: 08 7111 2956 W: https://www.strataval.com.au/ E: valuations@strataval.com.au

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Replacement window and door specialists

Don’t choose any guy, choose The Window Guy! P: 1300 663 664 W: https://www.thewindowguy.com.au/ E: info@thewindowguy.com.au Windows & door replacement specialists P: 02 9938 1500 W: https://www.selectwindows.com.au/ E: sales@selectwindows.com.au

PAINTING Higgins Coatings Pty Ltd

Specialist painters in the strata industry W: https://www.higgins.com.au/ E: info@higgins.com.au

CPR Facade Upgrade Specialists

We clean, repair & repaint multi-storey buildings P: 0493 651 643 W: https://cprfacadeupgrades.com.au/ E: info@facadeupgrades.com.au

Dulux Property Services

Total Building Maintenance & Remedial Solutions P: 0411 152 430 W: https://www.duluxconstructionsolutions.com.au/ E: propertyservice@dulux.com.au

3 Colours Painting Services 3 Colours Painting Services P: 1300 883 635 W: https://3colours.com.au/ E: 3colours@3colours.com.au

Terra Australis Painting Services

Terra Australis Painting Services P: 0497 545 289 W: https://www.terraaustralispainting.com.au/ E: info@terraaustralispainting.com.au

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RECRUITMENT SERVICES

Strata Solve

sharonbennie – Property Recruitment

Insight Resolutions

Property Recruitment Partners

Untangling strata problems P: 0419 805 898 W: https://stratasolve.com.au/ E: chris@stratasolve.com.au Reconcile and rebuild through mediation P: 0413 334 633 W: https://insightresolutions.com.au/ E: vad.mediation@gmail.com

STRATA LOAN PROFESSIONALS

Matching top talent with incredible businesses P: 0413 381 381 W: https://www.sharonbennie.com.au/ E: sb@sharonbennie.com.au Recruitment Solutions Tailored for You P: 02 8313 5591 E: aaron@propertyrecruitmentpartners.com.au

ACCOUNTANTS

StrataLoans

Tinworth & Co

Lannock Strata Finance

Matthew Faulkner Accountancy

The Leading Strata Finance Specialist P: 1300 851 585 W: https://lannock.com.au/ E: strata@lannock.com.au

Strata Auditing specialists P: 0438 116 374 W: https://www.mattfaulkner.accountants/ E: matt@mattfaulkner.accountants

Austrata Finance

SAFETY & SECURITY

The Experts in Strata Finance P: 1300 785 045 W: https://www.strata-loans.com/ E: info@strata-loans.com

Pay Now or Pay Later: It’s Your Choice® P: 1300 936 560 W: https://austratafinance.com.au/ E: info@austratafinance.com.au

LIFTS & ELEVATORS Innovative Lift Consulting Pty Ltd

Australia’s Vertical Transportation Consultants P: 0417 784 245 W: https://www.ilcpl.com.au/ E: bfulcher@ilcpl.com.au

The Lift Consultancy

Trusted Specialised Advice P: 07 5509 0100 W: https://theliftc.com/ E: sidb@theliftc.com

ABN Lift Consultants

A team of friendly, open minded professionals P: 0468 659 100 W: https://www.abnlift.com/ E: andrew@abnlift.com

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Chartered Accountant & Strata Auditors P: 0499 025 069 W: https://www.tinworthaccountants.com.au/ E: caren.chen@tinworth.com

QUATRIX PTY LTD

Intercoms, Access Control, CCTV, Data, etc.

P: 02 9554 3487 W: https://www.quatrix.com.au/ E: info@quatrix.com.au

Lock, Stock & Barrel Locksmiths Pty Ltd P: 0411 700 072 W: https://www.lsblocksmiths.com.au/ E: info@lsblocksmiths.com.au

Macquarie Locksmiths & Security

Trusted Master Locksmiths since 1981 P: 02 9887 3433 W: https://www.macquarielocksmiths.com.au/ E: sales@macquarielocksmiths.com.au

DELIVERY & COLLECTION SERVICES Groundfloor™

Australian parcel, mail, and refrigerated lockers P: 03 9982 4462 W: https://groundfloordelivery.com/ E: ask@groundfloordelivery.com

LIST MY BUSINESS ROOFING Apt Roofing Pty Ltd

Everything Roofing!

P: 02 9666 7373 W: https://www.aptroofing.com.au/ E: admin@aptroofing.com.au

ANTENNAS Install My Antenna

Professional TV Antenna Service For You Today P: 1300 800 123 W: https://www.installmyantenna.com.au/ E: info@installmyantenna.com.au

PROJECT MANAGEMENT Valen Project Services

Client-Side Project Management Specialists P: 02 8542 4293 W: https://valenprojects.com.au/ E: enquiries@valenprojects.com.au

CLOTHESLINES Lifestyle Clotheslines

Clothesline and washing line supplier & installer P: 1300 798 779 W: https://www.lifestyleclotheslines.com.au/ E: admin@lifestyleclotheslines.com.au

CLEANING / CLEAN AIR Actualised Industries

A breath of fresh air P: 1300 728 760 W: https://www.actualisedindustries.com.au/ E: admin@actualisedindustries.com.au

Arrow Abseiling Pty Ltd

Window cleaning, repair and maintenance P: 02 8957 3693 W: https://www.arrowabseiling.com.au/ E: contact@arrowabseiling.com.au

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