Are there insurance implications for installing EV chargers in a strata building?
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Drummy tiles - to what extent is the owners corporation responsible?
Leanne Habib, Premium Strata
6 How do we deal with urgent defects?
Bruce McKenzie, Sedgwick & Corey Nugent, Resilience Insurance
8 Can strata authorise work to a lot and charge the owner?
Pierrette Khoury, Khoury Lawyers
10 A solution to visitor parking and booking EV chargers
Jake Sharp, MiMOR
12 Compensation for loss of facility
Leanne Habib, Premium Strata
14 Solving defect issues in NSW
Bruce McKenzie, Sedgwick & Corey Nugent, Resilience Insurance
16 Are there insurance implications for installing EV chargers in a strata building?
Tyrone Shandiman, Strata Insurance Solutions
18 How to deal with a controlling owner who takes over
Rod Smith, The Strata Collective
20 Is the lot owner responsible for damage caused by their tenant?
Eddie Parada, Australian Strata Management
22 Catching rubbish dumpers on CCTV
Allison Benson, Kerin Benson Lawyers
24 Can a solicitor request access to records on behalf of an owner?
Michael Ferrier, EYEON Property Inspections
26 Can enclosing a balcony trigger a reassessment of unit entitlements?
Shane Williamson, Williamson Lawyers Pty Ltd
28 Accessibility infrastructure! Making strata complexes accessible to all Strata Community Association NSW
32 The NSW LookUpStrata Directory
In our lot, the grouting between some original tiles is loosening, causing drummy tiles and some tiles have cracked. Is the owners corporation responsible for the rectification of this defect?
I own the middle lot of 3 townhouses built in 1999. All townhouses sit on one ground level slab.
Two of the three lots have noticed grouting in the original tiles loosening and coming out. The loosening grout is causing drummy tiles and some tiles have cracked.
A tiler inspected the issue and reported, ‘the issue was caused by the original tiler laying the tiles before the waterproofing was dry’.
In our lot, the problem is limited to the kitchen. The rest of our townhouse is carpet, however, the other lot has tiles throughout. The owners of the fully tiled lot expect the owners corporation to re-tile the whole townhouse. To what extent is the owners corporation responsible for the rectification of this defect?
If very similar tiles cannot be sourced, the owners corporation may need to re-tile the whole tiled area.
There is a strata titles case which states that the duty of the owners corporation to repair tiles, in a context similar to this, was either to match new tiles as closely as possible in appearance and value to the existing tiles so as not to detract from the appearance or value of the lot OR if very similar tiles cannot be sourced, the owners corporation would have to re-tile the whole tiled area.
Leanne Habib | Premium Strata info@premiumstrata.com.auREAD MORE HERE
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What do we do about urgent defects? Do we wait until the builder / developer resolves the matter or should we carry out the necessary repairs and then claim the costs?
Register the building with Project Intervene as soon as possible.
Bruce McKenzie, Sedgwick:
The best course of action is to register the building with Project Intervene as soon as possible, noting the urgent items. This will enable the Office of the Building Commissioner and/or Department of Fair Trading the opportunity to assist.
It is advisable to manage urgent and safety related issues immediately to ensure the risk to occupants and the public is adequately contained. Despite any action to address those issues as the first priority, post that, notifying the insurer should be an immediate second measure to enable the claim process to commence.
The insurer will immediately and without delay ensure action is in place to investigate and assure administration is seamless, including any accommodation matters.
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A leak in our ceiling was found to be due to our recent renovations. I’ve been charged $2000 for the repair work. Is strata able to authorise work to a lot before consulting the owner and then charge the owner for the work?
Strata arranged a plumber on two occasions to investigate and repair a plumbing leak in the bathroom ceiling of my apartment.
The plumber concluded, as the leak was caused by our recently completed renovation, I am responsible for the charges I have been billed around $2000 for this work.
While I have no concerns the repairs are my responsibility, I’m concerned about the amount charged. The plumber attended after hours for a non urgent repair. Is strata able to authorise work to a lot before consulting the owner and then charge the owner for the work?
There is a section in the Act that allows an owners corporation to do this.
There is a section in the NSW Strata Schemes Management Act 2015 (“the Act”) that allows an owners corporation to do this.
There are certain actions the owners corporation may take. One of those actions relates to work to rectify certain defects. Relevantly, section 119 of the Act provides: Work to rectify certain defects.
There is a further power in accordance with section 122. That section relevantly provides power of owners corporation to enter property in order to carry out work.
Having not seen the by-laws, there is also the possibility there is a by-law in place that authorises the owners corporation to do this. I suggest this also be reviewed. At times a by-law can include a power of an owners corporation to charge an owner where access was not provided or refused for the purpose of an inspection or work being carried out.
Pierrette Khoury | Khoury Lawyers pierrette@khourylawyers.com.au
Residents in our building regularly use our visitor parking. There is no fairness in the system. Is there a way to restrict access to visitor parking? Is there a similar system that controls access to common area EV chargers?
It’s the same as booking a common area such as the theatre room or rooftop BBQ area.
When the person with the booking approaches the visitor parking during their booked time, an app will show which space is booked and the driver needs only press a button to activate the removal of the bollard.
You can solve access to visitor parking spot and EV charging station easily by using software in conjunction with digital bollards.
For visitor spots and EV charging stations, you can solve this problem easily using a platform such as MiMOR in conjunction with digital bollards. There are quite a few companies supplying digital bollards. Residents can book a visitor parking spot.
The process works the same for EV charging stations. If you install bollards in the EV charging station spots, a resident can book an EV charging station for a set time and, via an app, deactivate the bollard to gain access to the charger.
Jake Sharp | MiMOR jake@mimor.com.au
My carport was removed four years ago as it was considered dangerous and was never replaced. Can I seek compensation?
When I purchased my unit, I had the use of a carport. The carport was removed as it was considered dangerous. It has been over four years and the structure has not been replaced.
I have requested compensation for the loss of facility and have been told I need to get a valuation and then 75% of votes to proceed. Only three carports were removed, so the affected lots are a minority.
Without my complaints, I believe the matter was considered closed as we have limited funds.
The owners corporation cannot decide not to repair or replace common property where it detracts from the appearance of any property in the building or impacts the structure or common property within the strata scheme.
To determine your recourse, if any, it must first be established whether your carport is your own lot property or common property.
We would need to know:
• When was the carport erected? Was it there at the time of registration of the strata plan? If not, who erected it? An owner via a by-law or the owners corporation?
• Is the carport on your title or via an exclusive use by-law?
• Are there any by-laws relating to carports registered with the scheme?
• Is the structure of a carport referred to on the strata plan?
• Did the owners corporation obtain any resolutions regarding the removal of the carport?
• Were you asked to repair or replace the carport at your own cost?
The answers to these questions will assist in determining whether you have rights against the owners corporation.
As a general proposition, carports are common property unless:
• they are wholly within the cubic space of the lot and/or referenced as private property on the strata plan; or
• they have been installed by individuals after the registration of the strata plan.
Finally, the owners corporation cannot decide not to repair or replace common property where it detracts from the appearance of any property in the building or impacts the structure or common property within the strata scheme, as appears to be your situation (subject to the above exceptions).
You should also write to your strata manager and ask on what legal basis the carports were removed and seek specialist strata legal advice, especially since it has already been four years since the carport removal and your rights may potentially have lapsed.
Leanne Habib | Premium Strata info@premiumstrata.com.au
Bruce McKenzie, Sedgwick:
Both councils and private certifiers have been involved in buildings with defects, therefore the issue extends beyond the certifying body. The Design and Building Practitioners Act provides a better pathway for new building works including declared designs that are checked prior to construction. Further accountability through LDI technical inspections and iCert ratings are just a few of the changes in NSW that are changing the way builders opertate to drive better outcomes.
Corey Nugent, Resilience Insurance:
The evidence doesn’t suggest one is significantly better or worse than the other. While there is a misconception that privatisation and enabling private certifiers has driven or facilitated the issues we currently see, this goes against all evidence in the research (including and highly importantly through the Building Confidence Report), instead highlighting the issue is spread across the entire segment – from design and professional services to developers, builders, consumers and OC and then to the sub-trades and other participants.
Could the defect issues in NSW be resolved by going back to the model of Councils providing the building certificates instead of relying on private certifiers?
Recent presentation of audits into Private Certifiers and Local Councils by the NSW Building Commissioner showed a very different picture to that inferred in the question, with councils having a noticeably high negative outcome in audit on compliance, documentation and action than private certifiers. While this may not support the narrative of some in the community, the evidence is growing and quite clear that private certification and involvement is not the issue. This is an industry issue that requires a whole of industry and community resolution.
READ MORE HERE
This is an industry issue that requires a whole of industry and community resolution.
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Will EV vehicles and charging stations in an underground car park impact our strata insurance policy and pricing?
If we install EV charges, should we let our insurance broker know?
Electric Vehicles are an emerging risk in that currently, we don’t have any direction from insurers around loading premiums or special conditions for electric vehicles.
Right now, EVs or electric vehicles are not impacting insurance. It is similar to the cladding issue where, once there’s a major claim, insurers might start to take action.
Electric Vehicles are an emerging risk in that currently, we don’t have any direction from insurers around loading premiums or special conditions for electric vehicles.
We are getting a lot of inquiries from people looking at installing electric vehicle charging stations in their buildings, asking about the insurance impact. Right now, there is no impact but that’s not to say the situation won’t change if electric vehicle charging stations cause a number of claims for insurers.
I would recommend committee approach this with a bit of caution. Of course, if you have a major claim, that’s going to affect your five-year claims history and that will result in higher premiums.
If you install EV chargers in your building, definitely let your broker know.
Tyrone Shandiman | Strata Insurance Solutions
tshandiman@iaa.net.au
A disruptive owner requests all information about ongoing works, then calls the contractor and takes control of projects. How do we deal with this?
A disruptive owner in our strata scheme demands records from the strata committee about ongoing repairs and maintenance projects.
The strata committee has been releasing all records on these projects e.g. quotes, work orders, invoices, pictures etc. after the work is complete. If not, the disruptive owner uses the records to contact contractors directly and either disrupts or tries to take control of the projects.
Under Section 182 of the Strata Scheme Management Act 2015, if an owner requests records relating to ongoing repairs and maintenance projects, are we
obliged to supply them immediately, or can we wait until the project is completed?
What records are we required to provide?
The disruptive owner wants all emails between a strata committee member and a contractor. Section 188 does not specifically reference what records the owners corporation is required to keep and share.
The disruptive owner is trying to take the owners corporation to NCAT about the repair works. It is very distressing for all involved.
If you have a strata manager, they will provide some distance between the committee and this owner.
It’s an unfortunate reality that owners and their owners corporation end up in dispute. These can sadly turn nasty. In this situation, I recommend the following:
• The strata committee doesn’t have to provide information to this owner if you have a strata manager. The upset owner should make arrangements to search the books and records with the strata managing agent
• If you have a strata managing agent, the strata committee doesn’t have to engage with the owner or provide their files to an owner. The strata manager holds the owners corporation’s records.
• If you don’t have a strata manager, you should consider getting one. This will allow some distance between the committee and this owner.
In this difficult situation, I suggest you take all significant decisions about building works to general meetings to improve transparency and reduce liability and risk for the strata committee. The general meeting resolutions should also authorise the strata committee to act on the decision of the meeting and take all necessary actions. This includes signing contracts to implement decisions.
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A tenant caused $4000 damage to common property. They’ve been sent the bill but refuse to pay. Can we claim the money from the landlord lot owner?
A tenant caused damage to common property. They were sent a $4000 invoice to pay for repair of the damage but they ignored the bill. What action can the owners corporation take to recover the cost of the repairs?
What responsibility does the lot owner have for the debt incurred by his tenant? The tenant regularly ignores by-laws and notices to comply, so a solicitor’s letter is unlikely to have any effect.
For owners corporation matters relating to a tenant, all correspondence should be sent directly to the owner and their designated real estate agent.
For owners corporation matters relating to a resident who is renting (a tenant), all correspondence should be sent directly to the owner and their designated real estate agent (unless the owner self manages the tenancy).
The strata manager, on behalf of the OC should address the invoice and notice to comply to the property manager and owner. It’s their duty to assure their tenant/s follow the strata by-laws. Under the NSW
Residential Tenancies Act 2010 No 42, the property manager can withhold the tenant’s rental bond until the issue is resolved.
Meanwhile, the OC should check whether there’s a cost recovery by-law in place. A cost recovery by-law normally specifies that the OC can recover the cost from the lot owner or occupier for the cost incurred in repairing the damage to the common property. The OC may also recover the cost from the lot owner for the expenses incurred by their tenant if no such by-law is in place. Therefore, all OCs should consider adopting and registering a cost recovery by-law to effectively manage situations like this.
If the damage caused by the tenant was accidental, and depending on the type and severity of the damage, the OC may be able to make an insurance claim under the building insurance policy. If successful, the OC may have a by-law in place to authorise the OC to recover the insurance claim excess fee from the at fault owner / tenant.
For continual breach of by-laws by the tenant after serving notice to comply, the OC can authorise the strata manager to apply to NCAT and register for a certified money order as a last resort for any outstanding cost recovery.
Eddie Parada | Australian Strata Management eparada@deewhy.asmstrata.com.au
Residents are illegally dumping bulk household waste on common property. We are thinking of installing CCTVs. Can we distribute images from CCTV to help identify who is dumping rubbish?
In our building, residents are illegally dumping bulk household waste on common property. To stop this, our owners corporation is planning on installing CCTV cameras in the affected areas.
While the cameras will capture images of the offender/s, we still need to determine which apartment they are from. Can we post images of the offender/s on the noticeboards and circulate photos to all residents? There’s nothing in the Surveillance Devices Act 2007 that covers this, however, we have concerns it may be a Privacy Act issue. Can we distribute images from CCTV? We’ve also thought of identifying people via key swipe information.
The answer is yes. It would become a Privacy Act issue as the stills would identify the individuals. I recommend against putting up photos from the CCTV for this reason. I have seen a defamation notice sent for less than this and even though if you correctly identify the person dumping the waste and therefore have a defence of truth, you’d still have to put time and effort into rebutting a defamation notice.
The second issue is that it leaves open bullying and harassment or even potential discrimination claims if the same action is not taken (and in the same manner) for every person dumping the waste. Even if the OC takes the same action for each person, it would not alleviate the OC from a claim of indirect discrimination. Essentially, the case law as to whether it applies to a strata scheme depends on the jurisdiction you are in.
The third reason is that I very much doubt your OC has either put up signs notifying people that they are on CCTV and that if caught breaching the by-laws, their picture may be displayed on the notice board or put this statement in a by-law regulating the use of CCTV footage.
Key card access is not infallible e.g. occupant A is in bin room, they leave just as occupant B arrives and holds the door open for them, occupant B never swipes in. If this is a regular event, it may be easier to increase the waste receptacles for your scheme and put in place a bylaw mentioned above. I would hope that installing signage and adding a clause to allow the use of footage would act as a deterrent, especially if notice was slipped into the letterbox of each unit before this regime started.
Allison Benson Kerin Benson Lawyers allison@kerinbensonlawyers.com.auI have seen a defamation notice sent for less than this.
An owner is about to sell. Their solicitor has requested a copy of the latest owners’ meeting minutes. As secretary, am I required to provide the information? Is the solicitor an ‘interested party’?
An owner, or someone authorised by an owner, is entitled to search the records of their strata plan.
An owner, or someone authorised by an owner, is entitled to search the records of their strata plan. Therefore, the solicitor representing an owner should be allowed to request access to strata records, including recent meeting minutes.
The records for the building belong to the owners, not just the person who maintains the records or the strata committee.
Michael Ferrier | Eyeon Property Inspections michael.ferrier@eyeon.com.au
Enclosing a balcony will usually require a by-law because the work will usually change the external appearance of the lot. Additionally, drilling and/or fixing the enclosure into the balcony slab, balustrade, soffit, etc. is not considered minor renovations. Refer to Section 10 of the Strata Schemes Management Act 2015 for examples of minor renovations.
As a first step, you should review the registered by-laws for the scheme and consider whether there are any by-laws that authorise the enclosure or prohibit the enclosure. If there is no by-law authorising the enclosure, it will need to be removed (and the damage to the common property repaired) or a by-law will need to be resolved retrospectively to authorise the enclosure.
If a lot owner encloses his balcony to create a room, would this require a resolution for a change in use from a balcony to a liveable space? Could the increase in lot size be a trigger for a reassessment of unit entitlements?
Amongst other things, a by-law would usually require the lot owner to have council approval for the enclosure. The council may also require the owners corporation to consent to the application for approval to install the enclosure. If council approval is required and has not been granted, the council may make a development control order requiring removal of the enclosure. The lot owner may apply for a building certificate instead of removing the enclosure. A building certificate may confirm whether the change in use to the balcony is approved, however, it will not resolve the issue that the owners corporation’s authorisation is required to install the enclosure.
Section 236(1)(c) of the Strata Schemes Management Act 2015 provides that the Tribunal may make an order reallocating unit entitlements if it considers the allocation of unit entitlements “became unreasonable because of a change in the permitted land use, being a change (for example, because of a rezoning) in the ways in which the whole or any part of the parcel could lawfully be used, whether with or without planning approval“.
To establish a claim under section 236(1)(c), the applicant will need to prove:
1. there has been a change in the permitted land use and
2. the change resulted in the unit entitlements becoming unreasonable.
You should obtain evidence that the enclosure of the balcony constitutes a change in the permitted land use. A starting point may be to discuss the issue with the council. For expert advice, it would be best to speak with a town planner or an unrestricted building surveyor. You will need expert advice to support an application to the Tribunal.
In relation to whether the unit entitlements have become unreasonable, applications to change unit entitlements are complicated, numerous factors must be considered, evidence needs to be obtained from a registered valuer and the evidence needs to address a number of specific legal questions.
There are also discretionary issues to take into consideration. You should obtain legal advice from a solicitor who specialises in strata law.
Please note this response is based upon assumptions. It is a brief summary and does not cover all issues that need to be considered. You will need to obtain legal advice from a solicitor who specialises in strata law before taking action in relation to the matter.
Shane Williamson | Williamson Lawyers Pty Ltd shane@williamsonlawyers.com.auStrata Community Association (SCA) NSW is the peak professional industry body and consumer advocate for Strata and Community Title Management in New South Wales. Membership includes strata managers, support staff, and strata service providers to the industry. SCA (NSW) has in excess of 3,000 members who help oversee, advise or manage over 750,000 lots in NSW. SCA (NSW) champions consumer rights and
for the highest industry standards and professionalism.
The most common issue with strata buildings experienced by residents with disabilities is wheelchair accessibility. Under the AntiDiscrimination Act 1977, an OC can be found guilty of discrimination against residents with a disability given that they are unable to access their lot through common property and are required to do so.
The Statutory Review of the Strata Schemes Development Act 2015 (SSDA) and the Strata Schemes Management Act 2015 (SSMA) Consultation Paper listed 10 recommendations to improve the liveability of strata complexes. While the recommendations were comprehensive, the review raises the issue of whether existing legislation needs to be changed to make it easier for owner’s corporations (OC) to install accessibility infrastructure in strata schemes.
In addition to the list of reforms in the review, SCA (NSW) has identified accessibility infrastructure as another area of reform to ensure every strata resident has equitable access to their property.
The association acknowledges that there is a diverse range of residents who live in strata schemes. Some of these residents include persons with disabilities and the aging population. These residents may not be able to have access to their lots unless certain modifications such as wheelchair ramps and staircase handrails are installed on common property.
While an OC has the principal responsibility of e ectively managing its strata scheme and common property, only the imposition of relevant by-laws can accommodate the specific needs of strata residents. Current legislation states that OCs must demonstrate how they can best promote access to the building, individual lots, and common property for residents with a disability. Given those residents with a disability in a strata scheme who cannot because of their disability access their lots or common property, then reasonable modifications can be made to facilitate easier access.
Ultimately, SCA (NSW) considers the needs of every strata resident and owner to ensure that they can have equitable and easy access to their strata scheme.
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E: admin@core.engineering
Seymour Consultants
Body Corporate Report Specialists
W: https://www.seymourconsultants.com.au/
E: info@seymourconsultants.com.au
Independent Inspections
Sinking Fund Forecast, Insurance Valuations, OHS
P: 1300 857 149
W: http://www.iigi.com.au/
E: admin@iigi.com.au
Solutions in Engineering
Quality Reports On Time, Every Time!
P: 1300 136 036
W: https://www.solutionsinengineering.com/
E: enquiry@solutionsinengineering.com
Landlay Consulting Group
A Strata Remedial Consultancy
P: 02 8095 8556
W: https://www.landlay.com.au/
E: admin@landlay.com.au
BIV Reports
Specialist in Strata Compliance Reports
P: 1300 107 280
W: https://www.biv.com.au/
E: biv@biv.com.au
EYEON Property Inspections
Buy and Sell with More Confidence
P: 1300 798 274
W: https://www.eyeon.com.au/
E: info@eyeon.com.au
Covid19 Plans
Covid19 Safety Plans for Strata
P: 1300 828 344
W: https://covid19plans.com.au/
E: plans@covidplans.com.au
Strataregister.com Pty Ltd
Find the Strata / CT Manager for your property
P: 0411 483 249
W: https://www.strataregister.com/
E: hello@strataregister.com
Rawlinsons
Calculated Confidence
P: 08 9424 5800
W: https://www.rawlinsonswa.com.au/
E: info@rawlinsonswa.com.au
Kerin Benson Lawyers Pty Ltd
Specialised Legal Advice for Strata
P: 02 8706 7060
W: https://kerinbensonlawyers.com.au/
E: enquiries@kerinbensonlawyers.com.au
Madison Marcus Law Firm
Be Empowered
P: 131 529
W: https://www.madisonmarcus.com.au/
E: strata@madisonmarcus.com.au
Holman Webb Lawyers
Body Corporate Disputes & Litigation Specialists
P: 07 3235 0100
W: https://www.holmanwebb.com.au/
E: shane.roberts@holmanwebb.com.au
RC & CO Lawyers
Effective, resource, clear.
P: 1300 072 626
W: https://www.rccolawyers.com/
E: assistant@rccolawyers.com
Bugden Allen Graham Lawyers
Australia’s leading strata law experts
P: 02 9199 1055
W: https://bagl.com.au/
E: info@bagl.com.au
JS Mueller & Co Lawyers
Specialist ‘Plain English’ NSW Strata Lawyers
W: https://www.muellers.com.au/
E: enquiries@muellers.com.au
Khoury Lawyers Pty Ltd
Client focused, Results Driven
P: 0415 459 486
W: https://khourylawyers.com.au/
E: pierrette@khourylawyers.com.au
Williamson Lawyers
A construction and strata lawyer ready to listen
W: https://www.williamsonlawyers.com.au/
E: shane@williamsonlawyers.com.au
Douglas Cheveralls Lawyers
The Go-To Strata Lawyers
P: 08 9380 9288
W: https://www.dclawyers.com.au/
E: office@dclawyers.com.au
Bannermans Lawyers
High Quality Specialist Legal Services
P: 02 9929 0226
W: https://www.bannermans.com.au/
E: enquiries@bannermans.com.au
Grace Lawyers
Know. Act. Resolve.
W: https://gracelawyers.com.au/
E: enquiries@gracelawyers.com.au
Speirs Ryan
P: 02 9248 3400
W: https://www.speirsryan.com.au/
E: ssaw@speirsryan.com.au
Watson & Watson Lawyers
“when experience matters”…..
P: 02 9221 6011
W: https://www.watsonandwatson.com.au/
E: richard@watsonandwatson.com.au
Premium Strata
Diamond-Class strata management agency
P: 02 9281 6440
W: https://www.premiumstrata.com.au/
E: info@premiumstrata.com.au
The Strata Collective
A next generation strata manager. People matter.
P: 02 9879 3547
W: https://www.thestratacollective.com.au/
E: rsmith@thestratacollective.com.au
Bridge Strata P/L
The bridge between you and your corporation
P: 02 6109 7700
W: https://bridgestrata.com.au/wp/
E: jan@bridgestrata.com.au
Bright & Duggan
Strata Professionals
P: 02 9902 7100
W: https://bright-duggan.com.au/
E: customercare@bright-duggan.com.au
Civium Communities
When you build trust, you build a community
P: 1300 724 256
W: https://civium.com.au/
E: clientservices@civium.com.au
Vital Strata
Strata Made Simple
P: 02 9008 1112
W: https://www.vitalstrata.com.au/
E: hello@vitalstrata.com.au
Sky Living Strata
Providing a superior customer experience
P: 02 9299 1100
W: https://www.skylivingstrata.com.au/
E: enquiries@skylivingstrata.com.au
Townhouse Strata PTY Ltd
Strata Management with a Difference
P: 02 4971 0363
W: https://www.townhousestrata.com.au/
E: alan@townhousestrata.com.au
Strata Central
Boutique Strata Management Services
W: https://stratacentral.com.au/
E: enquiries@stratacentral.com.au
Acumen Strata
Tailored Strata Management Solutions
P: 02 7253 5820
W: https://www.acumenstrata.com.au/
E: info@acumenstrata.com.au
Quantum United Management
Creating vibrant and connected communities
P: 61 383 608 800
W: https://www.quantumunited.com.au/
E: info@quantumunited.com.au
Strata Insurance Solutions
Protecting owner assets is who we are
P: 1300 554 165
W: https://www.stratainsurancesolutions.com.au/
E: info@stratainsurancesolutions.com.au
Whitbread Insurance Brokers
Empower Your Vision
P: 1300 424 627
W: https://www.whitbread.com.au/
E: info@whitbread.com.au
CHU Underwriting Agencies Pty Ltd
Specialist Strata Insurance Underwriting Agency
W: https://www.chu.com.au/
E: info@chu.com.au
Strata Community Insurance
Protection for your strata property. And you.
P: 1300 724 678
W: https://www.stratacommunityinsure.com.au
E: myenquiry@scinsure.com.au
Flex Insurance
Your Cover Your Choice
P: 1300 201 021
W: https://www.flexinsurance.com.au/
E: info@flexinsurance.com.au
Driscoll Strata Consulting
Knowledge | Experience | Service
P: 0402 342 034
W: https://driscollstrataconsulting.com.au/
E: enquiries@driscollstrataconsulting.com.au
MJ Engineering Projects
Remedial Consultant Engineers
P: 1300 571 991
W: https://mjengineeringprojects.com.au/
E: info@mjengineeringprojects.com.au
Klaar
The Strata Building Specialists
P: 02 8003 4547
W: https://klaar.com.au/
E: build@klaar.com.au
Altogether Group
Power.Water.Data
P: 1300 803 803
W: https://altogethergroup.com.au/home-business/
E: eaustin@altogethergroup.com.au
ENM Solutions
Providing Solutions for Embedded Networks
P: 1300 000 366
W: https://www.enmsolutions.com.au/
E: info@ENMSolutions.com.au
Energy On Pty Ltd
P: 1300 323 263
W: https://www.energyon.com.au/
E: EnergyServices@EnergyOn.com.au
McIntosh Electrical Pty Ltd
Powered by Trust
P: 1300 627 727
W: https://www.mcintoshelectrical.com.au/
E: jenny@mcintoshelectrical.com.au
EMERLITE ELECTRICAL SERVICES
We Answer The Phone - No Job Too Big Or Small
P: 07 5591 9191
W: https://www.emerlite.com.au/
E: office@emerlite.com.au
Strata Guardian
Fight low returns and rising levies with us.
P: 1300 482 736
W: https://www.strataguardian.com/
E: contact@strataguardian.com
Linkfire Pty Ltd
Your Essential Safety Partner
P: 1300 669 439
W: http://www.linkfire.com.au/
E: sales@linkfire.com.au
Chief AFSS & Mechanical Air Service
YOUR AFSS COMPLIANCE IS OUR PRIORITY
P: 0405 932 458
W: https://afssfirechief.com.au/
E: melanie@chiefmechanicalservices.com
2020 Fire Protection
Experts in Fire Protection for Strata
P: 1300 340 210
W: https://www.2020fireprotection.com.au/
E: service@2020fire.com.au
Fire Safety Constructions
Compliant Specialist since 1999
P: 02 9945 3499
W: http://www.firesafetyconstruction.com.au/
E: info@firesafetyconstructions.com.au
Betta Fire Protection
Compliance you can trust
P: 02 8669 9108
W: https://bettafireprotection.com.au/
E: info@bettafireprotection.com.au
Higgins Coatings Pty Ltd
Specialist painters in the strata industry
W: https://www.higgins.com.au/
E: info@higgins.com.au
Dulux Property Services
Total Building Maintenance & Remedial Solutions
P: 0411 152 430
W: https://www.duluxconstructionsolutions.com.au/
E: propertyservice@dulux.com.au
3 Colours Painting Services
3 Colours Painting Services
P: 1300 883 635
W: https://3colours.com.au/
E: 3colours@3colours.com.au
Sydney Central Pumps
Fixing Pump Problems for 20+ years
P: 1300 558 059
W: https://www.scpumps.com.au/
E: service@scpumps.com.au
Stormwater Sydney
Inspection, Repair and Maintenance of drainage assets
P: 1300 741 003
W: https://stormwatersydney.com/
E: admin@stormwatersydney.com
HYDRAULICA Pty Ltd
Specialise in Drain & Pipe Cleaning
W: https://www.hydraulica.com.au/
E: darren@hydraulica.com.au
The Drain Man
Award-winning drain clearing & relining specialists
P: 1800 843 372
W: https://www.thedrainman.com.au/
E: enquiries@thedrainman.com.au
Mr Washer, Plumber To The Rescue
Over 30 years serving Sydney Strata buildings
P: 02 8583 2360
W: plumbertotherescue.com.au/strata-commercial.html
E: jobs@mrwasher.com.au
Superseal Protective Coatings (SPC)
Waterproofing & Epoxy Specialists
P: 02 9774 1004
W: https://www.spcau.com/
E: info@spcau.com
Danrae Group
Remedial Waterproofing & Building Specialists
P: 1800 326 723
W: https://www.danraegroup.com.au/
E: enquiries@danrae.com.au
Network Pacific Strata Franchise
Join our successful team
P: 03 9999 5488
W: www.networkpacificstratafranchise.com.au/
E: networkpacific@franchisedevelopments.com.au
Windowline Pty Ltd
Replacement window and door specialists
P: 02 8304 6400
W: https://windowline.com.au/
E: info@windowline.com.au
ASQB Pty Ltd
Window & Door Repairs + Window Safety Compliance
P: 02 9785 7893
W: https://www.asqb.com.au/
E: service@asqb.com.au
The Window Guy
Don’t choose any guy, choose The Window Guy!
W: https://www.thewindowguy.com.au/
E: info@thewindowguy.com.au
Select Window Installations
Windows & door replacement specialists
P: 02 9938 1500
W: https://www.selectwindows.com.au/
E: sales@selectwindows.com.au
Humenergy
People, innovation and value sharing
P: 1300 322 622
W: https://www.humenergy.com.au/
E: Info@humenergy.com.au
The Green Guys Group
Australia’s Leading Energy Saving Partner
W: https://greenguys.com.au/
E: sean@greenguys.com.au
Arena Energy Consulting Pty Ltd
Independent Embedded Network Consulting Services
P: 0452 411 247
W: https://www.arenaenergyconsulting.com.au/
E: joseph@arenaenergyconsulting.com.au
Strata Energy Services
Simplifying Energy For Strata
P: 1300 060 111
W: http://www.strataenergyservices.com.au/
E: info@strataenergyservices.com.au
Valen Project Services
Client-Side Project Management Specialists
P: 02 8542 4293
W: https://valenprojects.com.au/
E: enquiries@valenprojects.com.au
Strata Solve
Untangling strata problems
P: 0419 805 898
W: https://stratasolve.com.au/
E: chris@stratasolve.com.au
Insight Resolutions
Reconcile and rebuild through mediation
P: 0413 334 633
W: https://insightresolutions.com.au/
E: vad.mediation@gmail.com
StrataLoans
The Experts in Strata Finance
P: 1300 785 045
W: https://www.strata-loans.com/
E: info@strata-loans.com
Lannock Strata Finance
The Leading Strata Finance Specialist
P: 1300 851 585
W: https://lannock.com.au/
E: strata@lannock.com.au
Austrata Finance
Pay Now or Pay Later: It’s Your Choice®
P: 1300 936 560
W: https://austratafinance.com.au/
E: info@austratafinance.com.au
Innovative Lift Consulting Pty Ltd
Australia’s Vertical Transportation Consultants
P: 0417 784 245
W: https://www.ilcpl.com.au/
E: bfulcher@ilcpl.com.au
The Lift Consultancy
Trusted Specialised Advice
P: 07 5509 0100
W: https://theliftc.com/
E: sidb@theliftc.com
sharonbennie – Property Recruitment
Matching top talent with incredible businesses
P: 0413 381 381
W: https://www.sharonbennie.com.au/
E: sb@sharonbennie.com.au
Ki Creative Design
Purposeful Design Solutions
P: 0451 541 006
E: kiara.mcilroy@gmail.com
Tinworth & Co
Chartered Accountant & Strata Auditors
P: 0499 025 069
W: https://www.tinworthaccountants.com.au/
E: caren.chen@tinworth.com
Matthew Faulkner Accountancy
Strata Auditing specialists
P: 0438 116 374
W: https://www.mattfaulkner.accountants/
E: matt@mattfaulkner.accountants
QUATRIX PTY LTD
Intercoms, Access Control, CCTV, Data, etc.
P: 02 9554 3487
W: https://www.quatrix.com.au/
E: info@quatrix.com.au
Lock, Stock & Barrel Locksmiths Pty Ltd
P: 0411 700 072
W: https://www.lsblocksmiths.com.au/
E: info@lsblocksmiths.com.au
Actualised Industries
A breath of fresh air
P: 1300 728 760
W: https://www.actualisedindustries.com.au/
E: admin@actualisedindustries.com.au
Arrow Abseiling Pty Ltd
Window cleaning, repair and maintenance
P: 02 8957 3693
W: https://www.arrowabseiling.com.au/
E: contact@arrowabseiling.com.au
Apt
Everything Roofing!
P: 02 9666 7373
W: https://www.aptroofing.com.au/
E: admin@aptroofing.com.au
Install
Professional TV Antenna Service For You Today
P: 1300 800 123
W: https://www.installmyantenna.com.au/
E: info@installmyantenna.com.au
Lifestyle
Clothesline and washing line supplier & installer
P: 1300 798 779
W: https://www.lifestyleclotheslines.com.au/
E: admin@lifestyleclotheslines.com.au
Groundfloor™
Australian parcel, mail, and refrigerated lockers
P: 03 9982 4462
W: https://groundfloordelivery.com/
E: ask@groundfloordelivery.com
