In the event of a total loss claim, can an insurer pay the settlement to individual lot owners?
Page 10 | Strata Insurance Solutions
Strata Manager paid himself for loss of insurance commission
Page 24 | Madison Marcus
How do we go about installing an EV Charger in our garage?
Page 30 | Kerin Benson Lawyers
LookUpStrata is Australia’s Top Property Blog Dedicated to Strata Living. The site has been providing reliable strata information to lot owners, strata managers and other strata professionals since 2013.
As well as publishing legislative articles to keep their audience up to date with changes to strata, this family owned business is known for their national Q&A service that provides useful responses to lot owners and members of the strata industry. They have created a national network of leading strata specialists across Australia who assist with 100s of the LookUpStrata audiences’ queries every month.
Strata information is distributed freely to their dedicated audience of readers via regular Webinars, Magazines and Newsletters. The LookUpStrata audience also has free access to The LookUpStrata Directory, showcasing 100s of strata service professionals from across Australia. To take a look at the LookUpStrata Directory, flip to the end of this magazine.
Nikki began building LookUpStrata back in 2012 and officially launched the company early 2013. With a background in Information Management, LookUpStrata has helped Nikki realise her mission of providing detailed, practical, and easy to understand strata information to all Australians.
Nikki shares her time between three companies, including Tower Body Corporate, a body corporate company in SEQ, and is currently in her third term on the SCA (WA) Education and Professional Development Committee now known as the Industry Understanding Committee.
Nikki is also known for presenting regular strata webinars, where LookUpStrata hosts a strata expert to cover a specific topic and respond to audience questions.
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Among other daily tasks, Liza is involved in scheduling and liaising with upcoming webinar presenters, sourcing responses to audience questions and assisting strata service professionals who are interested in growing their business.
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Learn more here → https://www.lookupstrata.com.au/about-us/ You can contact us here → administration@lookupstrata.com.au
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Disclaimer: The information contained in this magazine, including the response to submitted questions, is not legal advice and should not be relied upon as legal advice. You should seek independent advice before acting on the information contained in this magazine.
6 Paying for solar from the Capital Works Fund
Rod Laws, TINWORTH & CO
8 Should older buildings have an asbestos report?
Ryan Richards, Sedgwick
10 In the event of a total loss claim, can an insurer pay the settlement to individual lot owners?
Tyrone Shandiman, Strata Insurance Solutions
12 How does the OC reclaim storage areas that have been taken over by residents?
Leanne Habib, Premium Strata
14 Time saving secrets of great Strata Managers
Urbanise
16 Should the agenda include attachments?
Andrew Terrell, Bright & Duggan
18 Has our fire company been negligent in issuing our AFSS?
Rob Broadhead, 2020 Fire Protection
20 Yes, there is a Strata Committee agenda template you can use
Rod Smith, The Strata Collective
22 Reimbursement for unauthorised spending by the Strata Manager
Tim Sara, Strata Choice
24 Strata Manager paid himself for loss of insurance commission
James Moir, Madison Marcus
26 The strata records in your building are likely to be poor, but you don’t know it
Michael Ferrier, EYEON Property Inspections
28
Template pet bylaw to ensure a dog does not cause offence or odour
Nancy Torry, Bugden Allen Graham Lawyers
30 How do we go about installing an EV Charger in our garage?
Allison Benson, Kerin Benson Lawyers
32 Guide for capital works fund plans SCA (NSW)
36 The NSW LookUpStrata Directory
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With shops and restaurants closed and limited reasons to leave home, deliveries have become a part of everyday life. Whether it’s groceries, gifts or a new pair of shoes, an increasing array of packages are appearing on Australian doorsteps.
But while many of us are enjoying the convenience of home delivery, it can prove more problematic for residents of apartment buildings, not to mention for delivery drivers navigating secure entrances and unanswered doors.
Enter Australian entrepreneur Jake Sharp, who created the MIMOR digital platform to manage just such an issue.
MIMOR (Move In Move Out Register) is a one-stop shop designed to overcome strata-living sticking points, acting as a central digital hub for residents and building managers and service providers, comprising vital building information, moving processes, procedures for booking facilities and common areas, general announcements and real-time communications via email and SMS alerts.
MIMOR’s parcel management feature similarly simplifies and streamlines parcel deliveries and collections for apartment residents. Building managers or concierges are able to accept and log parcels through MIMOR on behalf of the resident, select where the goods will be securely stored and notify recipients via email or SMS that their parcel is ready for collection. For added security, residents are required to sign for collection, and parcels entered into the MIMOR system are also recorded in the app’s reporting system to ensure all deliveries are accounted for.
“Things like missed deliveries or misdirected parcels might seem like a small thing but can really add to the frustrations of daily life in apartment living, for both residents and building managers,” Sharp said.
“Parcel delivery has risen dramatically during the pandemic, and I don’t see that trend changing given how conditioned we have become to online shopping, so it makes sense to have in place a secure and streamlined system that ensures convenience and certainty.”
For properties without a building manager or concierge, there are options available such as Digital Lockers, enabling MIMOR users to select a locker number for their delivery through the MIMOR system.
The items are then secured in a locker located on the premises, and the recipient electronically notified.
Sharp created MIMOR after experiencing first hand some of the frustrations and complexities of strata living, when his former cleaning business was responsible for 220 strata buildings.
“It was such a disjointed system; none of the individual parties – owners, managers, tenants, real estate agents, cleaners –were clear on the building’s processes and systems. I just knew there had to be a better way to do it, particularly in this digital day and age,” Sharp said.
MIMOR’s subscriptions are scalable, from three apartments to more than 500.
For more information, go to mimor.com.au
If we fund solar panel installation from the Capital Works Fund, can the Admin Fund progressively transfer funds (i.e. from savings in energy costs) to replenish the capital works fund?
The cash can be moved, however where this occurs, a special levy is required to replenish the fund that has had funds borrowed. On this basis, it would not be possible to transfer the energy savings from the Admin Fund to the Capital Works Fund on a permanent basis without section 76 applying. The only way of doing this would be to increase levies in the Capital Works Fund.
The only way of doing this would be to increase levies in the Capital Works Fund.
Section 76 of the Strata Schemes Management Act prohibits the transfer of funds between Admin and Capital Works Fund.
Rod Laws | TINWORTH RodLaws@tinworth.com
What is an asbestos risk category for older buildings? If an older building is not aware of whether they have asbestos in the building or not, should they have an asbestos report carried out?
If you live in an older-style building and asbestos has been identified at a property, there would be an asbestos register on site.
Asbestos was predominantly used up to about 1985, give or take. After that time it started to be phased out and they stopped using asbestos in products. Some older properties have had renovations. Sometimes asbestos has been removed during the renovations, and other times it has not.
If you live in an older-style building and asbestos has been identified at a property, there would be an asbestos register on-site for contractors to refer to. This register will clearly identify where in the building the asbestos is located. If there is any work that needs to be done, contractors can refer to this register?
If no asbestos register exists and you suspect there may be asbestos present, the best thing is to call in a hygienist to have a sample tested at a lab to confirm whether asbestos is present. This will also help inform whether it needs to be removed or rectified.
Ryan Richards | Sedgwick Ryan.Richards@au.sedgwick.com
Our duplex was damaged beyond repair. Our insurer insists on paying funds into a joint account and the other owner will not allow me access to the funds to pay out my mortgage on the property. Can the insurer pay the settlement directly to lot owners?
Our two-unit strata had 50%/50% entitlement with one shared wall and fence. There were no other shared assets. The building insurance premiums were paid in equal shares. Our insurer deemed the building as a full construction loss. Both lots are a part of the same building and are beyond repair.
There is the intent of financial abuse in the event this claim is settled in the owners corporation joint account of the two owners. I require access to my proportion of the funds from the joint account to pay the bank loan for my property from my share of the settlement. Strata Schemes Management Act 2015 Section 169 subsection 2.a
My mortgage payments for the unit continue even though the property is beyond repair and no longer providing a rental income. The owner of the other unit will not allow me to
use the insurance funds to pay my mortgage. I requested our insurer to consider their duties of good faith and allow for some flexibility but they refused to pay the amount separately.
Insurers will only make payments for claims settlements into an account of the Owners Corporation.
The Strata Schemes Management Act 2015 provides guidance on how insurance must be taken out, but it does not provide the same level of guidance for claims (particularly total loss claims that need guidance).
Firstly, insurers will only make payments for claims settlements into an account of the Owners Corporation. What happens with settlement money must be agreed to by owners. Usually this is done democratically, but in the case of a two-lot scheme, an agreement may not be as easy to achieve if the owners have differing views on how the claim should be settled – in such instances the owners may need to involve legal representatives, Fair Trading NSW or NCAT.
Most strata insurers will have a provision for loss of rent (landlords) or temporary
accomodation (owner occupiers) and this has the effect that your financial circumstances are preserved while the claim is being finalised. This portion of the claim should be able to be paid directly to the owners. The lot owners should speak with the insurer (or their assessor) and request they make progress payments for loss of rent directly to them for this portion of the claim so that each owner can meet their mortgage commitments.
With regard to the claim, the owners need to reach an agreement as to whether they rebuild or accept a cash settlement for the claim (and sell off the land). If the owners agree to rebuild, the insurer and their assessor should manage the rebuild process and continue to pay loss of rent/accomodation costs during this period.
If they agree to a cash settlement this process can be more complex and involvement of legal representatives is recommended to ensure funds are settled fairly to each lot owner. A cash settlement may also mean that the insurer
stops payments for loss of rent/temporary accomodation when they make the settlement (where they would have continued to pay the rent if the owners used the insurers builder to manage the construction and rebuild).
If owners can not agree on a claim outcome, then we would recommend contacting NSW Fair Trading for advice on how to resolve this or alternatively they may engage legal practitioners.
In this particular instance, I would also recommend the owner contact their bank to discuss the circumstances.
Tyrone Shandiman | Strata Insurance Solutions tshandiman@iaa.net.auMORE HERE
What are residents rights to common property storage areas? What does the strata need to do to reclaim storage areas that are being used and padlocked, without approval, by residents?
As a general proposition, common areas belong to the Owners Corporation (ie the collective body of individual owners). Therefore, to access and store within the common property storage area, you would need a by-law/licence/lease etc to use same and depending on the Owners Corporation, you might need to pay for use.
As a general proposition, common areas belong to the Owners Corporation. Therefore, to access and store within the common property storage area, you would need a by-law/ licence/lease etc.
In terms of how to reclaim the areas appropriated by the individual owners for their own private use, we suggest the strata managing agent issue them with a cease and desist letter for them to vacate the common property storage area. Should they fail to respond, we would then recommend mediation/ NCAT orders to give access, cease and desist and vacate the common property storage area.
Leanne Habib | Premium Strata info@premiumstrata.com.au
A significant source of feeling overwhelmed for many Strata Managers is the pervasive feeling that there is never enough time in the day to get everything completed. We understand this at Urbanise, so we’ve put together our tips to help you save time
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Communication tools integrated with your Strata Management platform mean contact details are always up to date. You don’t need to spend time updating data in your email or SMS marketing tools.
Regular reporting to Committees is a great value add that can consume a lot of time every month as your portfolio matures. Use a report scheduling tool to generate and issue reports based on your agreed schedule.
Using online meeting software, lot owners can vote online using any device, and the votes are automatically tallied for you — no need to slow the meeting down while you check the math.
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Use technology-driven tools such as Quick AP to enter invoices accurately and automatically, so you can click to approve and pay.
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Don’t get caught out invoicing late because you were too busy on the day. Automate levy generation, distribution, and arrears escalation with your Strata Management platform.
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Save time and improve accuracy by using automated accounting features in your Strata Management platform. Examples include auto-journaling receipts, auto reconciliation of Bank Accounts, the auto journal of multi-period invoices (for accrual accounting), auto predicting cost categories and many more.
Reduce calls and emails with a self-service portal for Committee members, owners & residents. You can spend less time on mundane admin by giving owners access to their levy balances & statements, log maintenance and service requests accurately, and published documents.
Reduce the number of different products you use to manage properties by choosing a Strata Management platform with an extensive breadth of features and benefits, so you have a holistic view of all properties in your portfolio.
To find out how Urbanise can help you with all this and more, sign up here for a demo or contact us for more information.
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832
When an agenda regarding approval for renovations is sent to non Strata Committee members, should it include attachments?
When a Strata Committee agenda is sent to non Strata Committee members, should it include the attachments mentioned in the agenda? If not, why not?
A Strata Committee meeting agenda has been sent regarding approval for the installation of a new kitchen. This is the motion:
APPROVAL: THAT the strata committee approve the minor works application for lot 4 as per the attached application and documents.
Should the agenda have included the application and documents?
There is no requirement to distribute attachments to nonstrata committee members.
There is a requirement to distribute agenda and minutes for strata committee meetings (or place on the noticeboard, depending on whether the scheme is large or not).
There is no requirement to distribute attachments to non-strata committee members, however these should be available on the schemes records and on request.
Andrew Terrell | Bright & Duggan Andrew.Terrell@bright-duggan.com.auWhen you finance your strata project with Lannock, you are dealing with the industry experts. Having operated for nearly 20 years, our friendly team have the knowledge and experience to deliver the funds you require.
We finance capital works for owner corporations and body corporates around Australia including repairs, renovations, cladding rectification, defect rectification, strata asset renewal, professional services, litigation and re-development.
We’ve been using the same fire company for years. They always issued our AFSS with a few minimal repairs however this year we have a long list of actions – some substantial. Should they have been warning us of these upcoming expenses? Have they been negligent?
The building was turned into a Strata complex over 20 years ago. We have been using the same fire company for many years. They have passed off and issued our AFSS every year on our 4-unit building with a few minimal repairs carried out to see our building complies.
This year they stated that the following items need to be actioned:
1. Wall drencher system and Fire Seals incorporated in the building
2. Test Drain system and flow test need to be carried out,
3. a manhole needs to be fitted to inspect and repair a plumbing plastic drain pipe
4. a fire seal collar installed to prevent fire from spreading from one unit to another.
These assets have been listed as “passed” on the Fire Schedule and on the AFSS for years by this same fire company without any recommendation (either verbally or written) to address these issues. The cost of these items is significant.
Should the fire company have previously warned us of these upcoming issues so we could have budgeted for them?
Are the fire company liable or negligent in any way? If yes, what are our options?
concerned as to the quality of the service they are receiving. If those items definitely don’t exist, the contractor should have been reporting this. The other items may have valid explanations, but certainly sound like they speak to the same issue, but I require further context to answer accurately.
The owners should be very concerned as to the quality of the service they are receiving.
This is an increasingly common issue occurring due to 20 years of under-enforcement being unwound by the accreditation practitioner scheme. Great to see fire safety improving, but feel for owners bearing the cost of what should have been done properly since the AFSS regime was implemented in the early 2000’s.
If a wall drencher system and fire seals have been on the schedule and endorsed on an AFSS in previous years, then the owners should be very
I’d suggest the owners speak with a strata lawyer on the negligence piece, but as there is no obvious loss other than the cost of the inadequate fire protection maintenance over those years (and perhaps the install capital cost increase extrapolated across the years), it seems unlikely there would be a case worthy of running.
In regards to the actual works, the owners would be well served in obtaining a second opinion from a reputable contractor or fire consultant.
The writer is happy to assist if the property is within Sydney Metro area.
I am the Secretary of our Strata Committee. Is there a Strata Committee agenda I can refer to?
I am the Secretary of our Strata Committee. When it comes to preparing for Strata Committee meetings, I struggle with the format of the agenda (not the content). I have searched online and come across many samples.
Is there a Strata Committee agenda I can refer to?
A great strata committee agenda is critical for managing a smooth, productive and well run Strata Committee meeting. One of the main signs that a Strata Committee is not working effectively together is when matters get rolled over from meeting to meeting without any action. In almost all instances, matters should be discussed and voted on, postponed to a determined date (ie in one years’ time) or voted down as no longer being relevant (ie a matter carried forward from the last meeting that has now resolved itself).
Our template agenda is as follows:
A motion to consider the minutes of the last meeting.
A motion listings matters arising from previous meetings, with a detail on the action to be taken. EG – Balcony railings – THAT the quotations for balcony railings be tabled and approval be given to accept one of the following quotes:
1. ABC at a cost of $X; or
2. XYZ at a cost of $X.
A motion to table and discuss the interim financial statements for the last period and a sub motion to table and discuss the arrears report.
A motion to table the Building Managers report and list any items for action. The final items should be a motion THAT any other repairs and maintenance items be discussed and actioned.
A motion to list any other matters for consideration.
A motion to approve or ratify any pets or renovation applications that the Strata Committee can vote upon.
A motion for owners to ask any questions of the Strata manager, Building Manager or the Strata Committee.
Date, time and place of the next Strata Committee Meeting.
If you would like a draft template, I would be happy for LookUpStrata clients to email me to assist. See below for my contact details.
Rod Smith | The Strata Collective rsmith@thestratacollective.com.auThe Strata Collective was formed with a simple goal –to provide a professional strata management service to clients who want a close, personal relationship with their Strata Manager.
We are a next generation Strata Management business that you can count on.
Find out more about our award-winning services at thestratacollective.com.au
READ MORE HEREOur Strata Manager has been paying contractors for unauthorised work. The committee has not been provided with any invoices. Can we request a reimbursement of the funds?
There are unauthorised payment transactions in Owners Committee financial reports. Our Strata Manager has been paying contractors for work carried out on a rented unit in our block. This work has not been requested by the Owners Committee.
The Committee has received no paperwork regarding the job or contractor invoices. Is the Owners Corporation entitled to request a refund from the Strata Agency for these nonauthorised transactions?
Strata Managing Agents are delegated the functions of an Owners Corporation by way of their agency agreement.
Strata Managing Agents are delegated the functions of an Owners Corporation under Part 4, Division 2 of the Strata Schemes Management Act 2015, and by way of their agency agreement with the Owners Corporation.
It is not uncommon for a Strata Managing Agent to be delegated functions to arrange repairs and maintenance (so that the Owners Corporation can meet its legal obligations to repair and maintain common property) and to arrange payments to the Owners Corporation’s suppliers (tradespeople) for the services they provide. This is done in order to outsource these functions, instead of having to manage them personally.
The terms of the agency agreement will usually impose certain limitations on the kind of works that can be arranged, or how payments are authorised. It is important to clearly understand these and to negotiate them as needed.
Each Owners Corporation operates differently, as does each Agent. Some Owners Corporation want more control (but this means more work for them) – others may wish to outsource. Too much control can become micro-management. Too little control can give too many liberties. Trust also becomes important.
Tim Sara | Strata Choice tsara@stratachoice.com.auHelping to educate and innovate for a better tomorrow.
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information,
Our Strata manager paid his company from our trust account to make up for lost insurance commission. Is he authorised to do this?
Our strata manager paid his company $450 from our trust fund because he did not receive commission for renewing our strata building insurance. His argument is that this is less than the usual 20% commission.
I could not see any reference to justify this action in our contract. Is this general practise?
The strata manager has to decide what is more important –the $450 or having an annoyed scheme who may not reappoint them.
To the best of my knowledge, this is not normal practice. Further, the strata manager cannot be paid anything which is not included in their agency agreement.
So in brief, either:
a. The payment is not a part of the agreement, so must be refunded immediately, and is probably reportable; or
b. The agreement does actually have a provision saying if no insurance commission is received, the strata manager is entitled to a payment of $x instead, meaning the payment is authorised. Even here, simply paying it to oneself is probably poor form without confirmation or further disclosure and the strata manager has to decide what is more important – the $450 or having an annoyed scheme who may not re-appoint them.
James Moir | Madison Marcus Strata@madisonmarcus.com.au
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T h e r e h a v e b e e n p l e n t y o f h i g h p r o f i l e i s s u e s i n v o l v i n g a p a r t m e n t b u i l d i n g s i n t h e m e d i a r e c e n t l y m o s t a r o u n d b u i l d i n g d e f e c t s a n d c o m b u s t i b l e c l a d d i n g A t E Y E O N P r o p e r t y I n s p e c t i o n s , w e i n s p e c t t h e r e c o r d s o f t h o u s a n d s o f b u i l d i n g s e v e r y y e a r a n d k n o w t h a t t h e s e s e r i o u s i s s u e s a f f e c t m o r e b u i l d i n g s t h a n y o u t h i n k .
''HOWEVER, OUR REPORTS, WHICH ARE DESIGNED TO HELP PROPERTY BUYERS UNDERSTAND THE IMPACT OF THESE ISSUES, CAN BE ADVERSELY AFFECTED BY POOR STRATA RECORDS.''
T h e o w n e r s i n t h e b u i l d i n g a r e u s u a l l y u n a w a r e t h a t m a n y i m p o r t a n t d o c u m e n t s m i g h t b e m i s s i n g , m i s f i l e d , o r a r e s i t t i n g i n a d u m p o f u n c l a s s i f i e d d o c u m e n t s . T h a t a l s o m e a n s , a s a n O w n e r s C o r p o r a t i o n , t h e y a r e u n l i k e l y t o b e m e e t i n g t h e i r o b l i g a t i o n s t o k e e p t h e i r r e c o r d s a s r e q u i r e d u n d e r t h e s t r a t a a c t
M a n y o f t h e s e p r o b l e m s o c c u r w h e n t h e r e h a s b e e n a c h a n g e o f s t r a t a m a n a g e r , a l t h o u g h t h e q u a l i t y o f s t r a t a r e c o r d s i s g e n e r a l l y q u i t e v a r i a b l e a c r o s s t h e i n d u s t r y . O u r r e s e a r c h , b a s e d o n o u r e x t e n s i v e e x p e r i e n c e s e a r c h i n g s t r a t a r e c o r d s , a n d d i s c u s s i o n s w i t h a r a n g e o f s t r a t a m a n a g e r s , i n d i c a t e s t h a t t h e t r a n s f e r o f
r e c o r d s t o t h e n e w m a n a g e r w i l l b e p o o r i n u p t o 9 0 % o f c a s e s , a n d c r u c i a l d o c u m e n t s a r e b e i n g l o s t a l m o s t e v e r y t i m e r e c o r d s a r e t r a n s f e r r e d
T h e r e a r e t w o m a i n r e a s o n s f o r t h i s :
1 S t r a t a m a n a g e r s u s e a w i d e r a n g e o f f i l i n g s y s t e m s - w h i c h a r e o f t e n n o nc o m p a t i b l e T h u s , h a n d o v e r s t r a t a r e c o r d s a r e o f t e n p r e s e n t e d a s a d u m p o f u n c l a s s i f i e d d i g i t a l f i l e s , m a k i n g i t i m p o s s i b l e t o e a s i l y d i s t i n g u i s h h u n d r e d s o r t h o u s a n d s o f d o c u m e n t s
2 . T h e i n c o m i n g s t r a t a m a n a g e r i s f o c u s e d o n t h e s c h e m e ' s c u r r e n t i s s u e s a n d u p c o m i n g p r i o r i t i e s . S o , t h e i r o b j e c t i v e i s t o l o c a t e k e y c u r r e n t i n f o r m a t i o n T h e r e s t o f t h e d o c u m e n t s o f t e n r e m a i n u n c l a s s i f i e d a n d a r e n o t u p l o a d e d t o t h e n e w s t r a t a m a n a g e r ’ s f i l i n g s y s t e m .
"THIS ISN’T MEANT TO BE A CRITICISM OF THE NEW STRATA MANAGER, BUT IT HIGHLIGHTS THE FLAWED PROCESS FOR HANDING OVER STRATA RECORDS "
W h a t d o e s t h i
m e a n f o r t h e o w n
T h e i n c o m i n g s t r a t a m a n a g e r m a y n o t b e m a d e a w a r e o f a l l r e l e v a n t i s s u e s a f f e c t i n g t h e s c h e m e u p f r o n t A s a r e s u l t , y o u m a y y o u m a y n o t g e t n e c e s s a r y e x p e r t i s e r e q u i r e d t o r e s o l v e s u c h i s s u e s e f f i c i e n t l y a n d e f f e c t i v e l y I n c o m p l e t e r e c o r d s r e s u l t i n s i g n i f i c a n t i n f o r m a t i o n g a p s T h i s i s e s p e c i a l l y r e l e v a n t w h e n y o u d e c i d e t o s e l l y o u r p r o p e r t y , o r i f a d i s p u t e a r i s e s a b o u t s o m e t h i n g t h a t h a p p e n e d a w h i l e a g o . W e h a v e h a d s i t u a t i o n s w h e r e w e k n e w a l o t m o r e a b o u t t h e h i s t o r y o f a b u i l d i n g t h a n t h e s t r a t a m a n a g e r o r t h e o w n e r s b e c a u s e w e h a d s e a r c h e d t h e r e c o r d s s e v e r a l t i m e s a n d h a d d o c u m e n t s t h a t h a d b e e n l o s t o n t r a n s f e r R e c o r d s t h a t h a v e b e e n o m i t t e d d u r i n g t h e h a n d o v e r m i g h t b e l o s t f o r e v e r . O u r e x p e r i e n c e i s t h a t v e r y f e w s t r a t a m a n a g e r s ( i f a n y a t a l l ) h a v e e f f e c t i v e s y s t e m s t o c h e c k t h a t a l l r e c o r d s h a v e b e e n t r a n s f e r r e d A n d o n c e y o u r p r e v i o u s s t r a t a m a n a g e r h a n d s o v e r t h e r e c o r d s , t h e y w i l l n o t r e t a i n a n y b a c k u p o n y o u r b e h a l f
C a t e g o r i s i n g t h e t r a n s f e r r e d r e c o r d s i s t i m e c o n s u m i n g a n d u s u a l l y h a s n ’ t b e e n b u d g e t e d f o r S o , o w n e r s w i l l o f t e n h a v e t o p a y a d d i t i o n a l f e e s t o t h e s t r a t a m a n a g e r i f t h e y w a n t a l l t h e i r r e c o r d s i n o n e p l a c e
S o , i s t h e r e a s o l u t i o n ?
T h e s e a r e y o u r r e c o r d s T h e y d o n ’ t b e l o n g t o t h e s t r a t a m a n a g e r , w h o i s f u l f i l l i n g t a s k s o n y o u r b e h a l f f o r a f e e A l l r e c o r d s s h o u l d b e a v a i l a b l e t o o w n e r s a t a l l t i m e s
The risk to records is highest when there is a change in strata manager. So, the best way to reduce this risk is for owners to secure their records before changing.
T h e r e a r e t w o w a y s t o d o t h i s .
1 . Y o u c a n a s k t h e c u r r e n t m a n a g e r t o p r o v i d e a b a c k u p c o p y o f a l l r e c o r d s t o t h e o w n e r s T h e y w i l l l i k e l y c h a r g e a f e e , a n d i t i s p o s s i b l e t h e d o c u m e n t s w i l l n o t b e p r o p e r l y c l a s s i f i e d
2 . T h e o t h e r o p t i o n i s t o g e t a t h i r d p a r t y t o a c c e s s a n d s e c u r e t h e r e c o r d s f o r y o u b e f o r e c h a n g i n g s t r a t a m a n a g e r s T h i s i s w h e r e w e c a n h e l p , a n d t h e r e a r e o t h e r s t r o n g b e n e f i t s f r o m t a k i n g t h i s a p p r o a c h
M i c h a e l F e r r i e r | E Y E O N P r o p e r t y I n s p e c t i o n s m i c h a e l @ e y e o n c o m a u | e y e o n c o m a u
"THE FIRST STEP TOWARDS OVERCOMING THIS PROBLEM IS KNOWING ABOUT IT. "
Our strata block has had an application for a pet. We don’t mind about the dog being in the building but want to make sure there aren’t any offending odours from the toileting of the pet. Is there a template bylaw for addressing this?
We have recently had an application for a pet in our strata block. We aren’t too concerned about the dog as such, it’s more to do with my environmental conditions etc the “toileting” of the pet.
Many of our balconies face the common garden lawns. We are fearful of no longer being able to open our balcony sliding doors for ventilation due to the toxic, lingering urine stenches in the vicinity area.
As a resident of the building, can I request NO toileting of pets on common grounds/ garden lawns be added as an extra condition to the pet bylaw? If so, how do I word the request correctly?
Are there any example prototypes of other extra conditions regarding the pet bylaws I could refer to?
In terms of how you word this correctly, or whether they are any templates available, we recommend you get in contact with a law firm that has experience in strata law.
The issue of environmental conditions in strata communities is one that has come to the fore over the last two and a half years. Living in the close confines of a strata community requires tolerance (sometimes great tolerance) of others in all manner of aspects.
That does not mean that everything should be tolerated. Your concerns regarding how a pet owner toilets their pet are valid and reasonable.
The Owners Corporation may wish to impose conditions on the application that largely conform with the provisions in the Strata Schemes Management Act 2015 (“the Act”) and Strata Schemes Management Regulation 2016 (“the Regulation”). Any conditions imposed on the application must be reasonable so as to not be harsh, oppressive or unconscionable, and the Owners Corporation ought not unreasonably refuse permission to keep an animal.
Section 36A of the Regulation provides circumstances in which the keeping of an animal is considered to unreasonably interfere with another occupant’s use and enjoyment of a lot or the common property. One of the
circumstances referred to in section 36A(f) of the Regulation is where an animal causes a “persistent offensive odour that penetrates another lot or the common property.”
You can request the inclusion of a condition that states that the dog must not be permitted to urinate or defecate on common property or common ground/lawn areas. This means that even if the strata scheme’s by-law relating to the keeping of animals is an older model bylaw, the Owners Corporation has recourse against the pet owner if the animal causes an unreasonable interference in the circumstances referred to in section 36A of the Regulation and under section 137B(2) of the Act.
It is recommended that the condition also make provision for what a pet owner must do if (or when) the eventual “accident” happens and the dog does relieves itself in one of the common areas. This could be requiring the pet owner to “take any action that is necessary to clean all areas of the lot or the common property that are soiled by the animal” (By-Law 5(3)(c), Schedule 3 to the Regulations).
In addition to the conditions referred to above, other conditions the Owners Corporation may consider including are:
• that the animal be kept within the lot
• the animal be kept on a leash at all times when on the common property
• the animal be supervised when it is on common property.
In terms of how you word this correctly, or whether they are any templates available, we recommend you get in contact with a law firm that has experience in strata law. They can either amend the animals by-law you already have in place, or draft a new one.
Nancy Torry | Bugden Allen Graham Lawyers nancy@bagl.com.au
Where do electric car chargers fall if an owner wants to install one in their garage?
It’s not just as simple as plugging your car into the wall. You also need to have a think about how are you actually powering that.
If it is a simple case of your garage, you can pull the door down, it’s just you using it and you’ve got a modern power board, get a bylaw motion, 51% resolution, that’s all you need.
This is a really difficult one. You need to get the people installing the EV charger to have a look at the common property metre board. The metre board may need to be upgraded, particularly if you’re looking at an older building and as soon as you do, you’re talking common property.
What type of system are you going to be using? Are you just going to be pulling electricity straight from the grid? Are you going to want to install a solar panel or a battery, because they’re all factors that need to go in.
An EV charger is a sustainability infrastructure motion. Technically, you should only need 51% of unit entitlements to say yes, because of the special resolution change. It depends on what other work you want to do. If you just keep it to all to sustainability infrastructure work, then it should be a 51% resolution to pass your bylaw. But there are lots of factors at play with these things.
It may be just a simple update to a modern power board and all you have to do is make sure the wiring is in your garage so you can pull it down. This doesn’t change the external appearance of your lot. You don’t have to secure your chargers so that nobody can sneak into your car space and plug their own electric vehicle in, because that’s another consideration as well. Then all you need is the resolution to pass a bylaw to approve it for your specific garage.
If you’re talking about EV chargers that are going to go on the common property, in shared car parking spaces, how are they going to be charged? Or how is the power going to be charged? Is the Owners Corporation going to be paying for that electricity use? Or is there some way of metering it? If I’ve got my car being charged, am I going to pay for that. Then if Joe next door charges their car, are they’re going to get a bill for doing that as well? You need to think through these considerations.
Are there going to be rules about if it’s in a common area? Who can use it? How long they can use it? Are there rules about getting slow charges, fast chargers, different power draws.
If it is a simple case of your garage, you can pull the door down, it’s just you using it and you’ve got a modern power board, get a bylaw motion, 51% resolution, that’s all you need.
It starts getting a bit more complex if it’s in a shared area. If it’s your car space but it’s fixed to a common property wall and only you want to use it, you probably want some way of locking it off. This is also going to change the external look and appearance of your block. This would need a bylaw again, but it’s a special resolution at the 51% level.
We are trying to encourage people to look at EV chargers from a broader scale. If one person in your scheme wants to install an EV charger, other people are going to want to do it at some point in time. It doesn’t make sense to me that while the EV and the hybrid car users number are so low, why not have one or two common area EV Chargers.
Once it gets to the stage where we’ve all got electric cars, we’re all going to need chargers. Could you make it a bit of a revenue draw?
A service that your Owners Corporation is providing to its lot owners by agreement, and an owners corporation can do this. You can say “Okay, we’re going to charge you for the provision of this electricity”. There are providers looking at doing that sort of thing now.
I know some schemes are still really reluctant, particularly where you’ve got to upgrade the electricity system because it’s going to be a big problem for the metre boards. If you’ve got old wiring, there are a lot of schemes still out there with the old vulcanised rubber and it’s obvious an issue.
Allison Benson | Kerin Benson Lawyers allison@kerinbensonlawyers.com.auSection 80 of the Strata Schemes Management Act 2015 (SSMA 2015) requires that new and existing strata schemes must prepare a Capital Works Fund Plan (CWFP) – previously known as the Sinking Fund Plan. The only exemption is a two-lot strata scheme where the owners resolve unanimously at a General Meeting (s.74(5)) not to have a CWFP completed, the buildings are physically detached, and no part of any building is situated outside of the two lots.
When se ing levy contributions to the Capital Works Fund, s79(2) requires that an annual estimate for “actual and expected expenditure” of a “capital nature” be completed. Works that are considered to be expenses to the Capital Works Fund are expenses that are from the following four categories:
1. Painting the common property building or structure.
2. Acquiring new or replacing personal property of the scheme (eg chairs for the cabana, lawn mower and hedge trimmer, lobby furniture, gym equipment, pool cleaning equipment).
3. Replacing or renewing fixtures and fi ings on common property (eg lighting replacements, mail boxes, pool pump, water pumps, common area carpet, motors to electric doors, security and intercom systems, irrigation controller, playground equipment).
4. Major repairs or replacements to common property (eg roof, gu ering, downpipes, li , cooling/heating plant, fences, security gate).
Note: Operating costs including minor maintenance are considered Administrative Fund costs under s79(1). Capital Works Fund costs are for larger items as identified
The purpose of the Capital Works Plan is to assist owners in determining the amount of funds to be set aside for major repairs, and the replacement or refurbishment of common property.
Section 80 of the SSMA 2015 places the following requirements on Strata Schemes:
1. New schemes must discuss the preparation of a 10 year CWFP at the first AGM.
2. Existing schemes to prepare a 10 year CWFP commencing from the date of the first AGM and each 10 year period therea er.
3. Owners may by resolution
prepared under this section and must review the plan at least once in every 5 years (or more frequently). Best practice is an annual review of the CWFP by the Strata Commi ee prior to the AGM and by the owners at the AGM.
4. A plan under this section is to include the following:
a. details of proposed works or maintenance
b. the timing and anticipated costs of any proposed work
c. the source of funding for the proposed work
d. any other ma er the owners corporation thinks fit
e. any other ma er prescribed by the Regulations for the purposes of this section.
5. A plan under this section is to be finalized by the end of the end of the next annual general meeting (ie at the second AGM).
6. An Owners corporation may engage expert assistance in the preparation of a plan under this section. This is strongly recommended for Strata Schemes due to the highly technical nature of the CWFP and the requirements of the legislation.
7. As far as practicable, (and subject to any adjustment under this section) the Owners Corporation is to implement the CWFP prepared under this section. The plan is not expected to be restrictive however it is an important guide for strata schemes to ensure that suitable levies are being raised at each AGM in order to meet the future expenditure requirements of the building.
1. Engage a consultant or a company that has strong experience preparing CWFPs, are familiar with strata properties and are familiar with the requirements of the SSMA 2015 and the definition of ‘common property’.
2. Work closely with any chosen supplier so that he/she has all the essential information for the task. Provide as much history and data as possible, such as recent major repairs, asset replacements, painting works and their costs, the current contributions to and balance of the Capital Works Fund, plus any plans for imminent projects. The best way to do this is to provide the capital works fund general ledger for the last 3-5 years to the company preparing the report.
3. For newly built schemes, seek from the developer, a copy of the Maintenance Schedule for common property items required under Clause 29 of the Strata Schemes Management Regulation 2016 and provide the maintenance schedule to the consultant preparing the report.
4. Ensure that the consultant has visited your property and provides recommendations for the estimated cost
and timeframe for each item, its observed state and condition and its estimated remaining useful life.
5. Seek feedback on the dra report to the Strata Commi ee and Building Manager (if you have one) regarding project priorities to ensure that the final report is as close to the Owners Corporations current priorities as possible.
6. A er receiving the initial dra CWFP, request that the supplier explains any terms and or time lines in the report you don’t understand so that the report can be clearly explained to the Owners and Strata Commi ee.
7. Draw on the recommended levy contributions in the CWFP when preparing each year’s annual Capital Works Fund budget.
8. At the end of each year, compare the actual Capital Works Fund balance with the forecast balance for that year as well as expenditure incurred against planned. It is important to check that the plan is still relevant and that su cient funds are available to carry out planned works.
9. Be flexible with your interpretation of the CWFP if urgent items arise. The requirements to maintain common property is mandatory for all Owners Corporations.
10. Ascertain from owners at the AGM whether they wish for the CWFP to be updated at each AGM.
11. To assist with 5-yearly reviews, keep a record of all Capital Works Fund Expenditure to reconcile actual expenses against the plan. The key details to record are the item replaced, the date and amount of expenditure. The ledgers should then be provided to the consultant prior to the 5-yearly CWFP review.
12. Large schemes must include in the estimates prepared at an AGM outlining specific amounts in relation to each item or ma er on which the owners corporation intends to spend money or will likely be spent in the period until the next AGM s79(5).
13. Large schemes are required to explain why a budgeted capital works item of expenditure di ers from the forecast estimate in the Plan (s.79(6)).
14. Recognize that the CWFP has estimated time lines for replacement and may require change. The CWFP is likely to be impacted by urgent priority items if the report is not regularly reviewed. In some cases, items may not be required for many years past the original estimation. Regular review of the CWFP is critical to ensure that the document remains relevant.
The Capital Works Fund Plan is a valuable tool in assisting owners corporations to budget and plan ahead for capital works. With sound financial management, suitable budgeting and regular review of the CWFP the need for special levies can o en be reduced.
Recycling food scraps does more than just lighten our rubbish bins.
Residents in the City of Sydney council area have:
• generated 64,447 kWh of energy. Enough energy to power 11 average households in our area for a year.
• created almost 8 tonnes of fertiliser and 420 tonnes of compost to nourish soil in gardens and parks.
• avoided the equivalent of 1,735 t of CO2. That’s the same as taking 416 cars permanently off the road.
“I’ve also been using it for my coffee grounds. I’m really happy about that because they were going in the bin or down the drain.”
If you are in the City of Sydney council area, register your interest for your apartment building to start recycling food scraps.
“The more neighbours get involved and the more ownership they take ... the more everyone feels at home.”
Fiona Food scraps champion
1 in 3 apartment residents in NSW report second-hand smoke exposure from neighbours1
People living in apartments are at greater risk of second-hand smoke exposure than those living in other housing types. This is because smoke can easily move between residences close by through windows, doors, hallways and stairwells.
To help residents and owners corporations make their apartment complex smoke-free, Cancer Council NSW has developed a new toolkit: Smoke-free Apartments: A Guide to Smoke-free Living.
What’s inside our toolkit?
• An overview of the health, financial and legal benefits of a smoke-free apartment complex
• The steps to take to achieve smoke-free living
• Guidance on how to gain support of residents and develop and implement a smoke-free by-law in NSW strata schemes
(2022).
Mimor
Connecting People – Creating Communities P: 1300 064 667
W: https://www.mimor.com.au/ E: info@mimor.com.au
Stratabox
Building Confidence P: 1300 651 506 W: https://stratabox.com.au/ E: contact@stratabox.com.au
Urbanise
Automate your workload to increase efficiency. P: 1300 832 852 W: https://www.urbanise.com/ E: marketing@urbanise.com
ResVu PTY LTD Customer Service Software for Strata P: 08 7477 8991 W: https://resvu.io/ E: enquiries@resvu.com.au
StrataMax Streamlining strata P: 1800 656 368 W: https://www.stratamax.com/ E: info@stratamax.com
MYBOS
Building Management - Residential & FM Schemes P: 1300 912 386 W: https://www.mybos.com.au/ E: sam@mybos.com.au
StrataVault
Connecting people, processes, and
P: 1300 082 858 W: https://globalvaults.com.au/ E: team@thestratavault.com
Sedgwick
Building Consultancy Division & Repair Solutions
W: https://www.sedgwick.com/solutions/global/au
E: info@au.sedgwick.com
Quantity Surveyors & Building Consultants
P: 1300 290 235
W: https://gqs.com.au/
E: info@gqs.com.au
Roscon
Property services & facilities management
P: 1800 767 266
W: https://www.roscon.com.au/
E: info@roscon.com
Built For Strata
P: 1300 148 150
W: https://www.budgetvals.com.au/
E: reports@budgetvals.com.au
QIA Group
Comapliance Made Easy
P: 1300 309 201
W: https://www.qiagroup.com.au/ E: info@qiagroup.com.au
Leary & Partners
Quantity surveying services since 1977
P: 1800 808 991
W: https://www.leary.com.au/
E: enquiries@leary.com.au
Auric Projects
Managing clients
P: 02 9918 2200
W: https://auricprojects.com.au/
E: info@auricprojects.com.au
Mabi Services
Asbestos, Safety & Building Consultants
P: 1300 762 295
W: https://www.mabi.com.au/
E: info@mabi.com.au
Forte Asset Services
FIRE | ELECTRICAL | HVAC P: 1300 920 752
W: https://www.forteassetservices.com.au/ E: info@forteas.com.au
Quality Building Management keeping your buildings legally compliant and safe P: 1300 880 466
W: https://qbm.com.au/
E: inspections@qbm.com.au
HFM Asset Management Pty Ltd
Leaders in Building Efficiency
P: 0407 734 260
W: https://www.hfmassets.com.au/
E: david.chokolich@hfmassets.com.au
CORE Consulting Engineers
Delivering 360° engineering solutions for strata P: 02 8961 3250
W: https://coreconsultingengineers.com.au/ E: admin@core.engineering
Body Corporate Report Specialists
W: https://www.seymourconsultants.com.au/ E: info@seymourconsultants.com.au
Sinking Fund Forecast, Insurance Valuations, OHS P: 1300 857 149
W: http://www.iigi.com.au/ E: admin@iigi.com.au
Solutions in Engineering
Quality Reports On Time, Every Time! P: 1300 136 036
W: https://www.solutionsinengineering.com/ E: enquiry@solutionsinengineering.com
A Strata Remedial Consultancy P: 02 8095 8556
W: https://www.landlay.com.au/ E: admin@landlay.com.au
Buy and Sell with More Confidence
P: 1300 798 274
W: https://www.eyeon.com.au/ E: info@eyeon.com.au
Specialist in Strata Compliance Reports
P: 1300 107 280
W: https://www.biv.com.au/ E: biv@biv.com.au
Covid19 Plans
Covid19 Safety Plans for Strata
P: 1300 828 344
W: https://covid19plans.com.au/ E: plans@covidplans.com.au
Strataregister.com Pty Ltd
Find the Strata / CT Manager for your property
P: 0411 483 249
W: https://www.strataregister.com/ E: hello@strataregister.com
Kerin Benson Lawyers Pty Ltd
Specialised Legal Advice for Strata
P: 02 8706 7060
W: https://kerinbensonlawyers.com.au/ E: enquiries@kerinbensonlawyers.com.au
Madison Marcus Law Firm
Be Empowered
P: 131 529
W: https://www.madisonmarcus.com.au/ E: marketing@madisonmarcus.com.au
Holman Webb Lawyers
Body Corporate Disputes & Litigation Specialists
P: 07 3235 0100
W: https://www.holmanwebb.com.au/ E: shane.roberts@holmanwebb.com.au
RC & CO Lawyers
Effective, resource, clear.
P: 1300 072 626
W: https://www.rccolawyers.com/ E: assistant@rccolawyers.com
Australia’s leading strata law experts
P: 02 9199 1055
W: https://bagl.com.au/ E: info@bagl.com.au
Specialist ‘Plain English’ NSW Strata Lawyers
W: https://www.muellers.com.au/ E: enquiries@muellers.com.au
Client focused, Results Driven
P: 0415 459 486
W: https://khourylawyers.com.au/ E: pierrette@khourylawyers.com.au
A construction and strata lawyer ready to listen W: https://www.williamsonlawyers.com.au/ E: shane@williamsonlawyers.com.au
High Quality Specialist Legal Services
P: 02 9929 0226
W: https://www.bannermans.com.au/ E: enquiries@bannermans.com.au
Know. Act. Resolve. W: https://gracelawyers.com.au/ E: enquiries@gracelawyers.com.au
Speirs Ryan
P: 02 9248 3400
W: https://www.speirsryan.com.au/ E: ssaw@speirsryan.com.au
Watson & Watson Lawyers
“when experience matters”…..
P: 02 9221 6011
W: https://www.watsonandwatson.com.au/ E: richard@watsonandwatson.com.au
Premium Strata
Diamond-Class strata management agency
P: 02 9281 6440
W: https://www.premiumstrata.com.au/
E: info@premiumstrata.com.au
The Strata Collective
A next generation strata manager. People matter.
P: 02 9879 3547
W: https://www.thestratacollective.com.au/ E: rsmith@thestratacollective.com.au
Bridge Strata P/L
The bridge between you and your corporation
P: 02 6109 7700
W: https://bridgestrata.com.au/wp/
E: jan@bridgestrata.com.au
Bright & Duggan
Strata Professionals
P: 02 9902 7100
W: https://bright-duggan.com.au/
E: customercare@bright-duggan.com.au
Civium Communities
When you build trust, you build a community
P: 1300 724 256
W: https://civium.com.au/
E: clientservices@civium.com.au
Vital Strata Strata Made Simple
P: 02 9008 1112
W: https://www.vitalstrata.com.au/ E: hello@vitalstrata.com.au
Sky Living Strata
Providing a superior customer experience
P: 02 9299 1100
W: https://www.skylivingstrata.com.au/ E: enquiries@skylivingstrata.com.au
Norwest Strata Management
Efficient & Effective Strata Management Solutions
P: 02 9086 9123
W: https://www.norweststrata.com.au/ E: mail@norweststrata.com.au
Townhouse Strata PTY Ltd
Strata Management with a Difference
P: 02 4971 0363
W: https://www.townhousestrata.com.au/ E: alan@townhousestrata.com.au
Strata Central
Boutique Strata Management Services
W: https://stratacentral.com.au/ E: enquiries@stratacentral.com.au
Acumen Strata
Tailored Strata Management Solutions P: 02 7253 5820
W: https://www.acumenstrata.com.au/ E: info@acumenstrata.com.au
Strata Insurance Solutions
Protecting owner assets is who we are P: 1300 554 165
W: https://www.stratainsurancesolutions.com.au/ E: info@stratainsurancesolutions.com.au
Whitbread Insurance Brokers
Empower Your Vision P: 1300 424 627 W: https://www.whitbread.com.au/ E: info@whitbread.com.au
CHU Underwriting Agencies Pty Ltd
Specialist Strata Insurance Underwriting Agency W: https://www.chu.com.au/ E: info@chu.com.au
Strata Community Insurance
Protection for your strata property. And you. P: 1300 724 678
W: https://www.stratacommunityinsure.com.au E: myenquiry@scinsure.com.au
Flex Insurance Your Cover Your Choice P: 1300 201 021 W: https://www.flexinsurance.com.au/ E: info@flexinsurance.com.au
Driscoll Strata Consulting Knowledge | Experience | Service P: 0402 342 034
W: https://driscollstrataconsulting.com.au/ E: enquiries@driscollstrataconsulting.com.au
P:
W:
Altogether Group
Power.Water.Data
W: https://altogethergroup.com.au/home-business/
eaustin@altogethergroup.com.au
Solutions
Providing
W: https://www.enmsolutions.com.au/
Energy On Pty Ltd
P: 1300
W: https://www.energyon.com.au/
EnergyServices@EnergyOn.com.au
2020 Fire Protection
Experts in Fire Protection for Strata P: 1300 340 210
W: https://www.2020fireprotection.com.au/ E: service@2020fire.com.au
Your Essential Safety Partner
P: 1300 669 439
W: http://www.linkfire.com.au/ E: sales@linkfire.com.au
Compliant Specialist since 1999 P: 02 9945 3499
W: http://www.firesafetyconstruction.com.au/ E: info@firesafetyconstructions.com.au
Betta Fire Protection
Compliance you can trust P: 02 8669 9108
W: https://bettafireprotection.com.au/ E: info@bettafireprotection.com.au
Higgins Coatings Pty Ltd
Specialist
W: https://www.higgins.com.au/ E: info@higgins.com.au
Property Services
Total Building
0411 152
W: https://www.duluxconstructionsolutions.com.au/
propertyservice@dulux.com.au
1300
https://3colours.com.au/
3colours@3colours.com.au
Sydney Central Pumps
Fixing Pump Problems for 20+ years
P: 1300 558 059
W: https://www.scpumps.com.au/
E: service@scpumps.com.au
Stormwater Sydney Inspection, Repair and Maintenance of drainage assets
P: 1300 741 003
W: https://stormwatersydney.com/
E: admin@stormwatersydney.com
HYDRAULICA Pty Ltd
Specialise in Drain & Pipe Cleaning
W: https://www.hydraulica.com.au/
E: darren@hydraulica.com.au
The Drain Man
Award-winning drain clearing & relining specialists
P: 1800 843 372
W: https://www.thedrainman.com.au/
E: enquiries@thedrainman.com.au
Mr Washer, Plumber To The Rescue
Over 30 years serving Sydney Strata buildings
P: 02 8583 2360
W: plumbertotherescue.com.au/strata-commercial.html
E: jobs@mrwasher.com.au
Superseal Protective Coatings (SPC)
Waterproofing & Epoxy Specialists
P: 02 9774 1004
W: https://www.spcau.com/
E: info@spcau.com
Danrae Group
Remedial Waterproofing & Building Specialists
P: 1800 326 723
W: https://www.danraegroup.com.au/
E: enquiries@danrae.com.au
Network Pacific Strata Franchise
www.networkpacificstratafranchise.com.au/
Windowline Pty Ltd
Replacement window and door specialists
P: 02 8304 6400
W: https://windowline.com.au/ E: info@windowline.com.au
The Window Guy
Don’t choose any guy, choose The Window Guy! W: https://www.thewindowguy.com.au/ E: info@thewindowguy.com.au
Select Window Installations
Windows & door replacement specialists P: 02 9938 1500 W: https://www.selectwindows.com.au/ E: sales@selectwindows.com.au
Humenergy
People, innovation and value sharing P: 1300 322 622 W: https://www.humenergy.com.au/ E: Info@humenergy.com.au
The Green Guys Group
Australia’s Leading Energy Saving Partner W: https://greenguys.com.au/ E: sean@greenguys.com.au
Innovative Lift Consulting Pty Ltd
Australia’s Vertical Transportation Consultants P: 0417 784 245 W: https://www.ilcpl.com.au/ E: bfulcher@ilcpl.com.au
Arena Energy Consulting Pty Ltd
Independent Embedded Network Consulting Services
0452 411 247 W: https://www.arenaenergyconsulting.com.au/ E: joseph@arenaenergyconsulting.com.au
Strata Energy Services
Simplifying Energy For Strata P: 1300 060 111 W: http://www.strataenergyservices.com.au/ E: info@strataenergyservices.com.au
Groundfloor™
Australian parcel, mail, and refrigerated lockers
P: 03 9982 4462
W: https://groundfloordelivery.com/
E: ask@groundfloordelivery.com
Client-Side Project Management Specialists
P: 02 8542 4293
W: https://valenprojects.com.au/
E: enquiries@valenprojects.com.au
Strata Solve
Untangling strata problems
P: 0419 805 898
W: https://stratasolve.com.au/
E: chris@stratasolve.com.au
Insight Resolutions
Reconcile and rebuild through mediation
P: 0413 334 633
W: https://insightresolutions.com.au/
E: vad.mediation@gmail.com
StrataLoans
The Experts in Strata Finance
P: 1300 785 045
W: https://www.strata-loans.com/ E: info@strata-loans.com
Lannock Strata Finance
The Leading Strata Finance Specialist
P: 1300 851 585
W: https://lannock.com.au/
E: strata@lannock.com.au
Austrata Finance
Pay Now or Pay Later: It’s Your Choice®
P: 1300 936 560
W: https://austratafinance.com.au/
E: info@austratafinance.com.au
sharonbennie – Property Recruitment Matching top talent with incredible businesses P: 0413 381 381
W: https://www.sharonbennie.com.au/ E: sb@sharonbennie.com.au
Ki Creative Design
Purposeful Design Solutions P: 0451 541 006
E: kiara.mcilroy@gmail.com
Apt Roofing Pty Ltd Everything Roofing!
P: 02 9666 7373
W: https://www.aptroofing.com.au/ E: admin@aptroofing.com.au
