Look Touch & Feel 2017

because results matter

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Want to attract and delight new customers?

Shape your brand

Find new customers

Automate manual processes

Craft the right look and feel for your business and all of its assets in order to appeal to the right people, for the right reasons.

Innovate with digital marketing to pinpoint and engage with new customers, to grow your business.

Free up valuable time and money, and provide a consistently great experience, by automating the processes that drive your business.

You’re in safe hands

Winner 2014 Best Use of Digital

Winner 2016 Best Use of SEO

Shape your brand Craft the right look and feel for your business in order to appeal to the right people, for the right reasons.

ltf has been shaping brand image for businesses since 2007. Whether a startup venture or well-established business, creating the right brand image for your business can mean the difference between success and failure.

We have the skill and experience to not only craft your brand, but to elegantly deploy it through all of your digital and marketing assets.

Visual Identity

Website

Marketing Collateral

Social Media

From the moment we met the LTF team in Denver, Colorado, we were impressed with their knowledge and enthusiasm. When we shared our vision for this venture with them and listened to their ideas on how it could be achieved, we knew we were in safe hands and that has proven to be true ever since. We are so excited to launch this new venture with LTF in 2017!�

Howard Siegel, Managing Director, MidWest Truck Parts.

Shape brand Find Newyour Customers ltf has unique approach and engaging Craft thearight look and feel to forfinding your business in order new customers you.

We call theright ‘leadreasons. engine’. to appeal to thefor right people, foritthe

Finding and engaging new customers for your business has never been tougher. Markets are crowded, and to make matters worse every man and his dog is an expert that offers to help you navigate it (look, we’re doing it right now!).

We have designed processes and systems to make finding and engaging new customers online, by building and optimising a “lead engine”.

Social media

Email marketing

Re-targetting

Per Per Click

SEO

CRO

Analytics

Marketing automation

The additional organic traffic, enquiries, clients and therefore revenue that the new website, SEO (Search Engine Optimisation) and ongoing CRO (Conversion Rate Optimisation) work delivered by Look, touch, feel has generated, means that we’ve seen a Return on Investment of around 400% in Year 1, and 900% each subsequent year."

Teresa Harris, Marketing Director, Woolley & Co Solicitors.

Automate processes Automate manual and inconsistent processes and create better experiences for your staff and customers.

Through enhancing and optimising our own business through the use of custom built web systems and automation over the past few years, we have become rather good at it. So we are very well placed to do the same for you and your business.

Web systems and automated processes can handle all kinds of processes or tasks for you and your business.

On-boarding

Bookings

Payments

Reminders

Appointments

Intranet

Customer comms

LTF developed a bespoke booking system for us. The system automated over 75% of our processes. We are now able to manage hundreds of bookings each week, and can store thousands of client and nanny profiles. The system has enabled us to expand the business, while still offering our clients an efficient, personal and reliable service. LTF have always been a pleasure to work with, very helpful, innovative and always willing to go the extra mile! Our next project with LTF will see us automating almost 95% of our business!�

Georgie Jones, Founder, LikeMinders

Woolley & Co Return on Investment of around 400% in Year 1, and 900% each subsequent year.

In 2013 Woolley & Co were losing traffic and rank position to their competitors online, and as a result their monthly enquiry levels were dropping. For a business that relies almost 100% on it’s website and search traffic for it’s revenue, this was bad news.

Solutions Delivered Our SEO strategy for the new website was to combat that issue, by turning the lawyer's individual profile pages into landing pages, perfectly optimised to catch traffic for their local area.

This strategy, as well as an extensively researched keyword and meta data process for the rest of the website too, is what has driven incredible new levels of traffic to the website.

Results Achieved Average monthly traffic to the website has increased by 10,000 unique visitors. And average monthly qualified leads to the website have more than doubled in comparison to the previous website. The site now ranks top of Page 1 on Google for over 200 key search terms, and is enjoying unprecedented levels of traffic compared to similar size organisations competing for the same terms.

The additional organic traffic, enquiries, clients and therefore revenue that the new website, SEO (Search Engine Optimisation) and ongoing CRO (Conversion Rate Optimisation) work delivered

by Look, touch, feel has generated, means that we’ve seen a Return on Investment of around 400% in Year 1, and 900% each subsequent year."

– Teresa Harris, Marketing Director, Woolley & Co Solicitors.

Proximity Recruitment Creating a brand fit for blue-chip prospects Proximity Recruitment did not exist, or even have a name when we met their Founder, Will. With a very well proven background in Digital Marketing Recruitment, Will had decided to go out on his own and create his own business.

In a highly competitive market such as Digital Recruitment, the desire and need to create something truly special was clear.

Solutions Delivered We took Will through our robust process for the creation of a strong visual identity, then quickly worked on developing that across marketing collateral, image style, article style, business stationery and a custom-designed website that integrated seamlessly with the BullHorn CRM system.

Results Achieved 3 months into his new venture, and WIll is already achieving great things. Applications are being made through the high-end website that we developed for him, which we seamlessly integrated with his chosen CRM system. Traffic to the website is already very healthy, and from the intelligent tracking we provide, we are also able to see that Proximity is getting attention from some very important potential clients too!

An excellent team who kept me up to date with the project from day 1. LTF had great ideas which were executed well and on-time to deliver a great website fit for my needs. I can certainly recommend LTF to any start-up, SME or blue chip business looking for top class marketing & digital support."

– Will Thomas, Founder & Managing Director, Proximity Recruitment.

Clearview Intelligence How the SmartCity we created for Clearview led to a 49% increase in qualified leads.

Clearview intelligence create intelligent solutions that make journeys work. Their 40-year history is studded with invention and innovation, and every step has been instrumental in shaping the company you see today.

Solutions Delivered The Smart City in its most interactive form exists as a Custom Web Application, with Responsive variants for Desktop, Touch Screen, Tablet and Mobile devices. In addition, users can access the smart city via large-scale printed collateral, a full Trade Stand environment and the Smart City Info-Pack.

Results Achieved Clearview saw a massive 49% increase in qualified leads at the show . That’s 219 leads, many of which are worth well over £1/2 million each. Additionally, on the strength of this new approach, this one event generated a “Smart Parking” order with a UK Airport, the first phase of which is worth over £500K. This puts the project ROI at over 1900% based on just that one project win.

We launched the Smart City campaign at the Intertraffic Trade Show in Amsterdam. We printed and shipped 500 collateral packs. In 6 hours of the show opening we had a call from the stand team to ask if we could re-print and ship some more as they’d already run out. Clearview saw a massive 49% increase in qualified leads at the show . That’s 219 leads, many of which are worth well over £1/2 million each. Additionally, on the strength of this new approach, this one event generated a “Smart Parking” order with a UK Airport, the first phase of which is worth over £500K. This puts the project ROI at over 1900% based on just that one project win!!”

– Nick Lanigan, MD, Clearview Intelligence.

Alex Hospital How our customer acquisition campaign resulted in £1.2m sales revenue The Alexandra Private Hospital in Chesterfield is a dedicated provider of cosmetic surgical and non-surgical treatments in the East Midlands and South Yorkshire region. They also offer state of the art cosmetic dental treatments at the Hospital’s Cosmetic Dental Centre.

Solutions Delivered LTF worked with Alexandra Hospital on a program of brand, web and marketing work spanning 2 years. The focus was lead generation for the clinics, and our chosen platform was Facebook. We built a multi-target, content-rich, Facebook campaign, coupled with high quality landing pages and patient engagement processes.

Results Achieved Taking a data-led approach to a 6 month Facebook campaign for Alexandra Hospital, we were able to generate over 400 consultations for the clinic (representing revenue of £1.2Million in procedures). Unique and engaging content reached over 4 million target customers, generating over 10,000 responses. An ROI of 6,666%.

The skill and experience within the LTF team is second to none.

We trust them implicitly to deliver for us every time. Their incredible understanding of Facebook Campaigns has delivered millions in revenue for us, and will continue to do so well into the future. I cannot recommend LTF highly enough."

– Louis El Sharif, Managing Director, Alexandra Private Hospital.

Sure Track How we developed a sure-fire lead generation campaign for Sure Track Sure-Track are specialists in Vehicle Tracking solutions and Asset Recovery services for both business and personal users.

They provide personal vehicle tracking for cars, caravans, jet ski’s, boats, motorbikes and other vehicles. For your business they can also provide vehicle tracking, commercial fleet and logistics management, plant and agriculture asset recovery and theft deterrent solutions.

Solutions Delivered We devised a program of work that covered the Sure Track brand / proposition, their web presence and a 12 month initial lead generation system that included SEO, Social Media, Content Marketing and Email Marketing.

Results Achieved 6 months into the campaigns, we have delivered some significant leads and subsequently closed business to Sure Track. From highly successful Facebook campaigns in the Mobile Catering market, to Email Campaigns generating huge opportunities with large public services organisations.

LTF are one of the most responsive, professional, teams I have ever had the pleasure to work with. Not only that, but they REALLY care about achieving results. We have developed a fantastic relationship with them where we work collaboratively on the best ways forward, and we look forward to working with LTF for many years to come!"

– Will Hirons, Managing Director, Sure Track.

LikeMinders How a bespoke business solution automated 80% of LikeMinders booking processes Like Minders is run by two mothers; Bryony Sullivan and Georgie Jones. When we first met Georgie & Bryony back in 2008, they were just about to launch their Child Minding agency, LikeMinders. We worked with them back then to create a logo, and a simple marketing website.

Solutions Delivered LTF worked with the Founders to create a completely bespoke web system to automate as much of their process as possible, whilst retaining the important human / vetting / referencing elements that are critical to a business involving child care.

The system we created automated almost 80% of the booking and administrative processes, as well as payment and email / SMS communications with both Parents and Child-Minders.

Results Achieved LikeMinders have achieved phenomenal growth over the last few years, and the system we have all developed together has transformed the way they do business, reduced the time it takes to process bookings (from 20 minutes down to 2!), and enabled them to grow their business by OVER 500% in the system’s first year.

We are now able to manage hundreds of bookings each week, and can store thousands of client and nanny profiles. The system has enabled us to expand the business, while still offering our clients an efficient, personal and reliable service.

LTF have always been a pleasure to work with, very helpful, innovative and always willing to go the extra mile!"

– Georgie Jones, Founder, LikeMinders

MidWest Truck Parts Developing a new e-commerce solution with a brand full of character MidWest Truck Parts & Service, formerly MidWest Spring & Chassis has been in the same Denver location since 1968. They have been leaders in the suspension business for the Rocky Mountain region for over 40 years. All MidWest’s business has traditionally been done over the counter, or over the phone.

From the moment we met the LTF team in Denver, Colorado, we were impressed with their knowledge and enthusiasm. When we shared our vision for this venture with them and listened to their ideas on how it could be achieved, we knew we were in safe hands and that has proven to be true ever since. We are so excited to launch this new venture with LTF in 2017!"

– Howard Siegel, Managing Director, MidWest Truck Parts

Solutions Delivered Watch this space! The new ecommerce platform will be launching this Summer, and it is going to rock the trucking world, mark our words! Not only that, but the branding that we’ve collectively created is unique, compelling and different.

We are very proud of it.

Results Achieved We have solved some of the truck part industry's biggest problems through this platform and we can’t wait until it hits the market! Watch this space!

Wilford & Dean Developing an online presence for heritage buildings specialists, Wilford & Dean Formally known as Newport Pagnell Construction Ltd, which was founded in 1810. The company re-branded as Wilford & Dean in

rare craftsmanship needed to restore or repair old and culturally

Very impressed with LTF. The approach to firstly understanding our requirements, secondly laying out their proposal and thirdly delivering on this was second to none. Thanks for a great new website."

important buildings.

– Simon Haddy, Managing Director, Wilford & Dean.

2016, they helped build the city of Milton Keynes, and today maintains or refurbishes urban properties, while retaining the

Solutions Delivered Working closely with the management and marketing teams at Wilford & Dean, LTF created a custom designed website that focuses on the beauty of the craftsmanship that Wilford & Dean offer. Beautifully responsive to mobile, and with some high quality visual and transition effects, we aimed to take the same care and attention over this website, as Wilford & Dean do when building Manor Houses and Libraries!

Results Achieved Wilford & Dean are enjoying a huge response to the re-brand and new website. Customers old and new have re-engaged with the company, and we are now working with the MD on a campaign to coincide with the 50th anniversary of Milton Keynes (MK50) which will involve some unique collateral and further digital assets.

SingerBea LLP Launching SingerBea into 2017 with a fresh new identity SingerBea is a forward-thinking law firm with offices in San Francisco and Los Angeles, USA. Specialising in Intellectual Property and Business Litigation, SingerBea is at the forefront of Legal services in one of the world’s leading tech / business areas.

Solutions Delivered Working directly with the partners at SingerBea, LTF created a stunning brand refresh focused on the key values of Trust, Innovation and Results. We created a two-track brand identity, with a style guide for Corporate clients and in-court materials, and a style guide for smaller clients and marketing campaigns. This two-track approach allowed us and the client to have fun with the less formal / marketing brand, as can be seen in the promotional “swag” that was created.

Results Achieved With the brand refresh roll-out well underway, SingerBea is already enjoying re-engaging with existing clients and winning over new clients with their fresh, contemporary look.

Instead of business card and website causing embarrassment, the SingerBea team are now proud of the brand and how it positions them in a tough market.

LTF were quick to understand our business and how we position our law practice in this tough market. They went beyond a typical visual identity or brand refresh project, and truly took the time to understand how to visualise our values and delivery style. We are *SO* thrilled with the results and are proud to show it off at every opportunity. Not only that, but we are already seeing the returns in existing clients re-engaging around the newly branded materials and campaigns, and new clients responding extremely positively too!"

– Renee Bea, Partner, SingerBea.

MIDAS How we built a complete online job and customer management system Phoenix County Metals is a very unique business. Precious Metal Reclamation is the highly specialised chemical process of extracting precious metals from seemingly impossible materials and objects, and returning that value to the owners.

Solutions Delivered Following our well proven scoping process and technical specification, LTF was able to map out a system that would replace 30 years worth of paper and box files with a completely bespoke online job processing and customer communications application. Creating a fully mobile optimised web application, tailored from the ground up, allowed Phoenix to replace their paper systems within six months.

Results Achieved 24 months in with the new system and Phoenix have all but completed their succession planning to a new generation of Management, and are growing the business with the help of the automation and digital systems we’ve delivered and continue to support. The user experience for both staff and customers have improved thanks to MIDAS.

Look Touch & Feel did an amazing job with MIDAS and made the whole process stress free. We received regular progress reports via email/phone and all our queries were dealt with quickly. Thank You!"

– Lucy Tee, Operations Manager, Phoenix County Metals.

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PARTNERSHIP OVER PROJECTS Of course if you have a one off requirements, we can help. But our best results have always come from the clients that we work in partnership with for the long haul. We truly understand your business, you understand what we can do across a number of areas, and we work in collaboration to drive better results from your marketing.

EFFECTIVE OVER CHEAP

The market for design and digital marketing is changing before our very eyes. A plumber can now create a website in 5 minutes for £1 a month. We do our best work for people that are seeking more than that kind of approach can offer, and who are able to invest sensibly. Our support can start with creating your Go To Marketing plan and strategy, or we can start further down the line with a bespoke website or digital marketing campaign. We have worked with every type of business from a one-man start up company, to a Blue Chip global corporation.

QUALITY

OVER SPEED

Of course you have a deadline, that’s to be expected and we’ve never missed a deadline that we had control of. But we believe with all our hearts that to deliver true quality work that will yield results, sometimes we have to say no to the “we need it yesterday” jobs.

We do encourage clients to start talking to us as early as possible in their process, so that we can schedule work in to create space for quality work.

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PROCESS OVER GUESSWORK We have worked hard over the years to refine our processes. Each time we learn something, or (let’s be honest) when something goes wrong, we build it back into the process so it’s continually improving. We believe in the processes we’ve built and in using these, and data, instead of “creative guesswork” to determine how to best meet your objectives.

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THINK PAST LAUNCH DAY Launching a website or campaign is only the beginning. Until you’ve lived with it, tested it, and analysed it you can’t be sure what works and what doesn’t. Our best case studies are always the ones where we develop a collaborative plan with you, the client, that looks way past “ the launch”.

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WINNER Digital Experience Awards 2016

Best Use of SEO for our work with Woolley & Co Solicitors

Look Touch & Feel, a digital marketing agency based in Towcester, was recognised for its work with Woolley & Co. Solicitors. The objective was to find new traffic online, and grow their monthly enquiry numbers by taking market share from an increasing number of competitors.

WINNER Digital Experience Awards 2014

Best Use of Digital for our work with Clearview Traffic

Digital Agency of the Year is one of the most hotly contended categories in the UK Digital Experience Awards, launched in 2014 to celebrate and reward excellence in customer experience across the Digital sector. At the Awards in 2014 Digital Branding Agency, Look Touch & Feel, walked away with the Award for Best Digital Agency for their “The Smart City� project on behalf of Clearview Traffic Group.

WINNER CRN Sales and Marketing Awards 2013

Reseller Website for our work with Servium

Servium emerged victorious at the CRN Sales and Marketing Awards winning the much sought after Reseller Website of the Year, designed and built by Look Touch & Feel. In a hard fought category competition was beaten off from three other resellers.

WINNER Awwwards

CSS Award

for our work with Alexandra Hospital

Nominated for a coveted CSS design award! The Alexandra Private Hospital website is a Responsive site built on the ExpressionEngine Platform. Covering a complex array of Cosmetic and Aesthetic treatments, it is designed to appeal to a very particular demographic.

FINALIST Northamptonshire Business Excellence Awards

Business of the Year Recognised by our regional Business Awards as a fast growing business!

FINALIST Northamptonshire Business Excellence Awards

Innovation & Technology Award Recognised by our regional Business Awards as an innovator in technology.

Partnerships

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Visual Communication Partners

Data Centre Partners

Our location 35 Minutes from London 15 Minutes from Milton Keynes The Cattle Shed 5 Yorks Farm Watling Street NN12 8EU

Email us@ltf.email

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www.looktouchfeel.co.uk

looktouchfeel.co.uk/diagnostic

because results matter

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