Loyalty Pawn's Three Balls Chronicle Volume 3 Issue 9

THREE BALLS CHRONICLE VOLUME 3 / ISSUE 9

September 2020

IN THIS ISSUE Letter from the President Letter from the General Manager Loyalty Pawn Family Store Manager Updates Golden 1 Center Events Upcoming Sales Upcoming Birthdays and Anniversaries and New Hires Top Performers in August Loyalty Pawn’s Core Goals, Values and Visions Employee Services Corner

Team Loyalty!!

Labor Day is September 7th, thank you to everyone for all of the hard work that everyone puts in everyday! You guys are doing great with the new guidelines to remain open during COVID19, so keep up the good work! Be sure to check out some of the new content that we have added about monthly birthstones and information about them so that we can expand our knowledge for customers about these precious stones. We brought back a monthly sale for this month, so be sure to check that out. Also we have added a new way to look at the monthly newsletters electronically, it is an online newsletter site called Issuu, there is also an app. So be sure to check that out so you can share with friends and family!

Keep doing an amazing job, Team Loyalty!!

Letter from the President Hello Loyalty Pawn Family, I will be short this month. I want to say how much I appreciate all the hard work all of you are doing, I see it in the daily numbers and all the progress that is happening throughout the company. I do want to say that, as you have all I am sure noticed, I have not been around much.

My father is not in the best of health and I know many of you know him, and to those that do not he is quite the character. His health issues are fixable with diet, medication and exercise, so that is the good news! My brother, Daniel and I, are keeping a close eye on him and we are seeing improvements. With that being said, many, of you know the struggle that I have had with my family and some of you do not but the greatest accomplishment of this is the relationship I have rebuilt with my father and mother. Please be mindful of that in your own families, I was without my own family for two years and it was hard. I feel grateful to my father and am happy to be there to help him in his tough days, he is everything to me as many of you know. We have built a great company and team with the input from the entire Loyalty Pawn Team but it was started with the vision of my father. Despite our differences I LOVE him and will do what it takes to help him! This has taken much of my time but trust me I am coming back fully charged and ready to take Loyalty Pawn and OUR Loyalty Pawn family to greater heights. I communicate with Wayne and Javier OUR, phenomenal leaders, often and will be there for you all soon. Please reach out if you need and I Thank You all from the bottom of my heart!

Gratefully Yours, Stan Lukowicz, III

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A Letter from the General Manager Greetings Everyone!

We had a pretty good month in 2020! At each location, we have increased our sales during these funky times. It is understood that we’re not in the clear yet. We continue to monitor the news, clean efficiently and patiently wait for clarity from our local leaders to get back to an operating normal. We have been fortunate to keep our doors open for our clients and teams. This truly could not have been done without all of you. I humbly thank all of you for your continued dedication to your teams and Loyalty Pawn.

As always, we like to celebrate and highlight our top sales performers. In the month of August, Dominic T. maintained first place with $46,860.91. Second place goes to Marcos Barragan who sold $23,296.89 and third place goes to Josh Bonton who sold $22,952.57. Mike Xiong was $670.00 away from getting third place! This was quite the busy month for sales!

Great job team!

In the last two months, we have been struggling to keep up with our inventory needs.

Thankfully, we were able to outsource general goods and jewelry from other dealers in the ether. We will continue to outsource inventory while there is demand. Please, we welcome all teammembers to keep an eye out for inventory items that we would be able to sell via internet, locally, close-out liquidation and more. We do the best when we order in bulk for a 5 store company. All considerations will be taken to help with the demand from our clients.

Lastly, our hopes to go live with our new software product is right around the corner. Our plan is to integrate this software by steps as to not inundate our teams at every store. There will be gradual training for each store in regard to this new software. The future ease, potential, reporting, communication platform makes this software product attractive. This year has many challenges ahead and many opportunities. As Loyalty Pawn, we will innovate, conquer and prevail!

Sincerely, Wayne Silliman General Manager The secret in change is to focus all of your energy, not on fighting the old, but on building the new. -Socrates 3

Loyalty Pawn Family Greetings Loyalty Family,

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Things are heating up and I am not talking about the weather. We have all accomplished so much and have really taken advantage of this year. I would like to thank you all for your continued hard work and breading our visions, values, and goals. As we look at our numbers companywide it’s great to see that we are not discounters but actually value selling our product. I would like to also congratulate team Florin for their tremendous accomplishment in breaking that 100k benchmark and for the rest of the company who showed some growth in the month of August. Now that the gauntlet has been thrown, I know the other stores like to be competitive and will be working even harder for the title of number one this month. Lastly, we would like to welcome Mr. Tony Mora back to the Loyalty Family. He has assumed the responsibly and store manager for the El Camino location. With his extensive experience in the fine jewelry and fine goods department I cannot wait to see what he can accomplish at the El Camino location with Loyalty Luxury.

Who is your hero and why? My father because of all the wise things he has taught me.

What is your favorite family vacation? Trips to Outer Banks, What did you want to be when you were small? Professional basketball player What is your favorite game or sport to watch and play? Football and basketball What would you sing at karaoke night? Any Linkin Park song, but everyone wants me to sing country music because of my country accent.

Have you ever had a nickname? What is it? My father would call me “big O”, most of my friends called me “Oreo” Would you rather win the lottery or work at the perfect job? And why? Win the lottery, so I had more time to spend with my family Who would you want to be stranded with on a deserted island? Bear Grylls or Jeremy Wade If you could go back in time, what year would you travel to and why? I would travel to the beginning of time to see how it all came to be How would your friends describe you? Competitive What is the worst gift you have ever received? I can’t recall any bad gifts What are some of your hobbies? Gaming (Xbox), sports, fishing, hiking If you were a super-hero, what powers would you have? Power to see things before they happen What would you do if you won the lottery? Spend as much time with my family What is the tallest building you have been to the top of? I haven’t been to any tall buildings What is your favorite holiday and why? Halloween, watching my kids dress up as their favorite super hero What is your favorite sports team? Carolina Panthers What is one of your favorite movies? Back to the Future What three items would you take with you on a deserted island? Fishing net, knife, giant box of matches What was your favorite subject in school? Science What is the most unusual things you’ve ever eaten? It was a Thai soup dish, made with cow intestine.

Do you collect anything? Comics What three things do you think of the most each day? My family, food, and money On a scale from 1-10 how funny would you say you are? 8 Where do you see yourself in 6 months? Not sure, I guess wherever life takes me!

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Shop Talk Manager Updates El Camino Team Loyalty, As a new manager for El Camino I'm grateful to have a great team at hand. We have been busy re organizing the store front as well as the back of the house. We also ended the month strong thanks to everyone that help steered this ship, the new merchandise was a total succuss thank you corporate for sending that out. Also, as you guys may know Loyalty Luxury is moving forwarded quicker than I thought, flooring is going in this month followed by show cases the electrical is about 99% done no casualties happen so that’s a plus. Pretty excited for what's happing and can't wait for what September brings us. Hope everyone and their love ones are doing well during this pandemonium. “Believe you can and you're halfway there” - Theodore Roosevelt Tony Mora

Florin Mall Hello Loyalty Pawn Family, I hope everyone is staying safe. I just wanted to give a big shout to Team Florin for hitting an all-time in sale of $103k. Team Moral is higher than ever; everyone is super excited about hitting this goal that we set for the store. Big thanks to Stan, Wayne, and Javier for getting us new jewelry inventory. That was the biggest part for us to hit our goals. We are contacting our clients and letting them know about our new inventory that we received. Last month we celebrated Ah Xiong birthday on the 25th of August. As we come to a new month we will surely strive and continue to hit high numbers. Welcome back Tony Mora to team El Camino, I’m positive that Tony will do great over there. Let’s have an awesome month in September and remember to sterilize and stay safe everyone.

Mark Xiong

Roseville Hello Team Loyalty, The Roseville team would like to welcome David S. to the team. We are excited to make him part of the team and we look forward to his contribution to the success of this store. I would like to give a big, huge, loud shout out to Dominic T. for selling over $46,000 for the month of August “Amazing Job”. I also want to give a big thank you to Brittany W. for running the store while I was out in the woods chasing Bambi for a week. Brittany is an awesome assistant manager, she has my full confidence, and she always brings her best every day. Thank you, Brit and Team Roseville!

Fun fact: September is the only month with the same number of letters in its number and name; September is the ninth month and has nine letters in its name.

Justin Martinez 5

Broadway Hello Everyone, It's that time again... Put on your dancing shoes because this month we hustle on over to Broadway! They will take us on a ride to make sure you have an out of sight dynamite experience! Our bell bottom wearing dancers are moving and grooving! Their sweet dance moves are bringing in customers left and right. Disco fever is real!

Here's the skinny: this far out cat named Josh has been hitting all his sales goals for a straight 7 weeks now! Can you dig! Josh is not the only hip cat in the gang. You want to look your best on the dance floor come on in and see George and Austin. they will have you looking fly as a mo.... Shut your mouth! If you’re looking to spice up crib you know you got to talk with my main man Travis. He has all the hip new gear for your disco needs. Now I can't forget about the man with the cool threads, Kirby. You need that chain repaired you come and see him!

He can fix it all! If we don't have it our main DJ, Big John will get it for you. He has been keeping the store stocked and looking fresh. Get yourself down to Broadway, where they are keeping it real and putting you first!

As always make sure you are shaking your grove thing! Peace out!

John Mark

West Sacramento Hello Team, West Sac team has done a phenomenal job in sales beating last year. We have been working on our layaway and loan portfolio balance and ended up positive on both since the beginning of the month. This will be the last month of the 3rd quarter and we will finish strong on Sales, loans, and layaways. We have been averaging 3.87 jewelry pieces per day for the month of August, which is almost one more piece per day from last month (July average jewelry pieces per day was 2.9). We have a shipment of 4k smart (32"-75") TVs which will be tested, price, and deliver to your location pretty soon. A soft remodel will be done in 2 parts. Part 1 has been done to the showroom, which opens up more room and we are able to better merchandise our product better; it looks like amazing, and our clients are giving us a lot of compliments. Please stop by whenever you can, we will put a picture "Group Me" app but it will not do justice to our showroom. Part 2 will be to re-wire all 4 cases on the left side (hopefully we won't get shocked this time...lol) with led lights and move our jewelry to those cases and give a new look our diamonds and jewelry. We got a Loyalty Pawn mask and they look amazing and we are rocking them. Stay safe out there.

Jose Velazquez

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Golden 1 Center Upcoming Events

Due to the recent events, Coronavirus (COVID-19), all events, Kings Games and all events, have been cancelled at the Golden 1 Center. Once everything gets back to normal, we will continue to put events up that are available to request tickets for.

Hopefully it will be soon, Go Kings!!

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Monthly Birthstones This will help educate you about some of the more popular semi and precious stones we come across and it will also help you close some more sales. The idea is to educate you on next month’s birthstone as you can arrange your cases properly and make suggestions to our clients that may be browsing or even looking for a gift. Let’s think outside the box when utilizing this information

AUGUST Peridot, showcases a lime green color. It is one of the only gemstones that exist in only one single color. Peridot is unique in its legend; it is believed to instill power and influence upon the wearer, as well as bring magical powers and properties that protect against nightmares.

SEPTEMBER Sapphire, is the birthstone of September. The Sapphire can be found in almost every color including pink, yellow, green, etc but it is most desirable in its pure, rich blue color. In the Middle Ages, the gem was believed to protect those close to you from harm and also represented loyalty and trust.

OCTOBER October also has two birthstones; Tourmaline and Opal. Tourmaline is a favorite gemstone for many because it’s available in a rainbow of beautiful colors. Opal gemstones are truly unique because each individual gem is adorned with a one-of-a-kind color combination.

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September’s Upcoming Sales

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Anniversaries, Birthdays and New Hires September Anniversaries There are no anniversaries this month!

September Birthdays

Joshua Bonton September 25th George Dozier September 26th

September New Hires We would like to welcome our recent new hire to our Loyalty Pawn family. Tony Mora who will be joining our El Camino location and team!

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TOP PERFORMERS IN MARCH Sales in Dollars 1st

Dominic Tognolini (Roseville #3)

Productivity in Dollars

Phys. Transactions Done

Paul Molina (Florin #2)

Paul Molina (Florin #2)

2nd Marcos Barragan (Florin #2)

Mark Xiong (Florin #2)

Ricardo Molina (El Camino #1)

3rd

Joshua Bonton (Broadway #4)

Brittany Walker (Roseville #3)

Dominic Tognolini (Roseville #3)

4th

Mike Xiong (Florin #2)

Dominic Tognolini (Roseville #3)

Brittany Walker (Roseville #3)

5th

Joseph Contreras (El Camino #1)

Seamas O’Brien (Roseville #3)

David Palomares (Florin #2)

Loan/Buy/Layaway End of Month Balances Loan Balance

Buys Balance

Layaway Balance

Loyalty Pawn #1 El Camino

$835,456.00

$3,679.00

$70,215.53

Loyalty Pawn #2 Florin Mall

$1,280,631.00

$5,001.00

$58,994.00

Loyalty Pawn #3 Roseville

$788,741.00

$5,704.11

$68,442.70

Loyalty Pawn #4 Broadway

$747,362.00

$2,998.00

$59,125.00

Loyalty Pawn #5 West Sacramento

$300,200.00

$3,208.00

$30,842.11

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Loyalty Pawn’s Goals, Values, and Visions “The Leader in Local Lending” Company Wide Goals • To Offer Immediate Relief with a Short-Term Loan.

• To Develop, Recruit and Inspire an Elite Work Force, Driven by

Loyal Business Practices.

• To Provide the Highest Standard of Quality, Commitment and Value to Every Customer in Our Loyalty Pawn Family!

Core Values • Loyalty • Dedication • Creativity

Company Vision • Loyal People Committed to Everyday Satisfaction

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Loyalty Pawn Employee Services Corner September 7—the first Monday in September— is Labor Day. Canadians also observe Labor Day. September 11 is Patriot Day, held in honor and remembrance of those who died in the September 11 attacks of 2001.

September 13 is Grandparents Day. Honor your grandparents today—and every day!

September 17 is Constitution Day. This day celebrates the adoption of the U.S. Constitution, which occurred on September 17, 1787 September 18 brings the start of Rosh Hashanah, at sundown.

September 21 is recognized as the annual International Day of Peace. Observances range from a moment of silence at noon to events such as peace walks, concerts, and volunteering in the community.

September 22 marks the start of fall! This year’s Autumnal Equinox falls on September 22 at 9:31 A.M. EDT. At this time, there are approximately equal hours of daylight and darkness.

September 27 is Yom Kippur, the holiest holiday in the Jewish calendar.

September 29 is Michaelmas. Michaelmas is an ancient Celtic “Quarter Day” which marked the end of the harvesting season and was steeped in folklore.

September Moon Phases

Moon Phases for September Full Moon: Sept. 2, at 1:23 a.m. EDT Last Quarter: Sept. 10, at 5:26 a.m. EDT New Moon: Sept. 17, at 7:00 a.m. EDT First Quarter: Sept. 23, at 9:55 p.m. EDT

September Birthstone-Sapphire!

The September birthstone is the sapphire, which was once thought to guard against evil and poisoning.

Sapphire is a form of corundum that is typically blue, a color caused by tiny bits of iron and titanium; the vivid, medium blues are more valuable than lighter or darker forms. Due to various trace elements, sapphires also 13

appear in other colors. Those with red colors are called rubies. Sapphires were thought to encourage divine wisdom and protection. They symbolized purity, truth, trust, and loyalty. Some believed that if they were placed in a jar with a snake, the snake would die. The sapphire, along with the related ruby, are the second-hardest natural gemstones, with only the diamond being harder.

CORONA VIRUS-COVID 19 California Update CDC: https://www.cdc.gov/coronavirus/2019-ncov/index.html Sac County: https://www.saccounty.net/COVID-19/Pages/default.aspx Here are some California COV19 Stats-see updated CDC chart below.

Did you know? Older adults and people who have severe underlying medical conditions like heart or lung disease or diabetes seem to be at higher risk for developing more serious complications from COVID-19 illness.

HOW IT SPREADS- It is thought to spread mainly from person to person, mainly through respiratory droplets produced when an infected person coughs or sneezes. These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs.

Its spread is more likely when people are in close contact with one another (within about 6 feet). It may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose, or possibly their eyes. This is not thought to be the main way the virus spreads, but we are still learning more about this virus. The virus that causes COVID-19 is spreading very easily and sustainably between people. Information from the ongoing COVID-19 pandemic suggests that this virus is spreading more quickly than influenza.

If you have questions about COVID-19 and need assistance finding information online or clarification regarding the information, a statewide hotline number is available 8 a.m. – 5 p.m., 7 days a week at (833) 544-2374.

HAND SANITIZER WARNING The FDA is warning consumers about alcohol-based hand sanitizers that are being packaged in containers that may appear as food or drinks and may put consumers at risk of serious injury or death if ingested. The agency has discovered that some hand sanitizers are being packaged in beer cans, children’s food pouches, water bottles, juice bottles and vodka bottles. Additionally, the FDA has found hand sanitizers that contain food flavors, such as chocolate or raspberry. Manufacturers should be vigilant about avoiding packaging and marketing their hand sanitizers in food or drink packages in an effort to mitigate any potential inadvertent use by consumers. Hand sanitizer can be toxic when ingested. Drinking only a small amount of hand sanitizer is potentially lethal to a young child, who may be attracted by a pleasant smell or brightly colored bottle of hand sanitizer. The FDA continues to monitor these products and will take appropriate actions as needed to protect the health of Americans. Source: https://www.fda.gov/news-events/pressannouncements/coronavirus-covid-19-update-daily-roundup-august-27-2020 Enjoy the month of September filled with all kinds of cool and kooky celebrations, good health prevention practices, and personal celebrations! Be safe! Remember, if you need HR, Payroll, Benefits, or Family support, Loyalty Pawn’s Employee Services is only a phone call, text message, or email away, on demand, anytime! 916-752-2255 or by email: employeeservices@loyaltypawn.com 14

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Loyalty Pawn Corporate Office: 1708 Broadway Sacramento, Ca 95818

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