Loyalty Pawn's Three Balls Chronicle Volume 5 Issue 3

THREE BALLS CHRONICLE

VOLUME 5 / ISSUE 3

May 2022

IN THIS ISSUE

Letter from the President

Letter from the General Manager

Loyalty Pawn Family

Store Manager Updates

Golden 1 Center Events

Upcoming Sales

Upcoming Birthdays and Anniversaries and New Hires

Loyalty Pawn’s Core Goals, Values and Visions

Employee Services Corner

Hello Loyalty Family!

Things are finally starting to go back to normal and we are very excited about that. We want to thank you again to everyone for all your hard work that everyone puts in everyday, you guys are doing an amazing job even with everything that has gone on in the past couple of years. Don’t forget to check out the monthly newsletters electronically, on the Issuu app so that you can share your hard work to your friends and family! There are many new events and Kings games so make sure to check that out so you can request games or other events for you and your families. The Kings are doing great this year and we haven’t gotten many requests for games, so be sure to take part in this great opportunity. Keep doing an amazing job Team Loyalty.

Letter from the President

Hello Team Loyalty,

It is already May, Happy Mother’s Day to all the moms out there in our Loyalty Pawn Family. It will be an exciting month for me. Last month my youngest daughter, London, became a teenager and this month my middle daughter, Lilly, becomes a junior in high school and then my oldest, Lauren, graduates from the University of Alabama, wow, where has the time gone? I hope that we all cherish these moments in our lives, they are exceedingly rare so be sure to take a moment and reflect on these times. We all put lots of time into Loyalty Pawn but we need to be aware of the life moments that come across our path. Thank You for all your efforts.

As we know the loan balances are growing, so we need to be mindful of our sales. We need sales to sustain our loan growth and keep cash in the drawers. Keep up the excellent work. Finally, I would like to say thank you again for all the challenging work everyone is putting into Bravo. We knew this transition would not be easy, but Pawn Master was not advancing in the technology area of what we need from our software. I hope that everyone will see what the benefits will be when we have learned all the tools Bravo has to offer and we become 100% trained on the system.

Thankfully

Stan Lukowicz, III

Letter from the General Manager

Hello Everyone

This year, we had the Spring CAPA convention the weekend of April 30. Each year, CAPA organizes a Spring and fall event. These conventions typically have educational seminars and round table discussions to stay current with the legislation and bills that the association is looking to pass for the upcoming year. I want to thank both Jason Wagner and Brittany Walker for accepting our invitation to this event. One of the best things about going to these events is the networking opportunities. It was nice to be able to do this in personagain. I also wanted to give a bravo update. So far, both El Camino and Florin have been converted to Bravo. After discussing with Tony, he said that it took about a week and a half to get used to the navigating and creating your own reports. This is great news for the other stores as it gives you a gauge of how long the teams will take to feel comfortable with the product. We are sure that with all the bells and whistles we will be enjoying this product. Once the other locations convert, we will be looking into their reporting pro so we can dive deeper into the company’s data. We still have much to do. As we further commit to the Bravo product, we will be taking pictures of all our inventory and loans. This will help when we will be listing our items on Buya and cataloging our inventory onto our website. This too will be a hefty project but when done correctly, we should see great results and increased sales.

With our current pos software change, we will be upgrading our podium software to a software called Pawn Leads. This software operates somewhat the same as podium but has a few other bells and whistles. This software was also created by another pawnbroker out of Idaho. This software is also going to be a bit more cost effective. Pawn leads will help us garner reviews, take mobile payments, open two-way live texting and more. More information will come of this software as we start to play with it in May. This issue sadly is missing some sales metrics as I usually report each month. With the shifting of data from one software to another, the #s are difficult to compile. I will have more data and numbers to report for the May newsletter as well as the location balances.

Sincerely,

Wayne Silliman General Manager

Loyalty Pawn Family

Greetings Loyalty Family,

Spring is upon us, and it seems like nicer weather is here. First things first I would like to say great job to our entire team for our continuous efforts to keep our stores functioning through these challenging times while still making tremendous efforts in hitting sales goals. I want to thank all of you for all your hard work and dedication to the brand. May is sure going to be a busy but fun month for us we are out with the old and in with the new Bravo is upon us. It’s so weird for me to be navigating through a new software since I can pretty much use PawnMaster blindfolded. Change is always a scary transition, but I feel that Bravo is moving the same direction that Loyalty Pawn is which is forward. This month we are going to get to know one of our newest members of the Loyalty Pawn family and the Roseville team Danni Robinson.

1. Who is your hero and why? My grandmother, she was the most caring and generous person I had the privilege of knowing.

2. What is your favorite family vacation? St. Martinque to visit family

3. What did you want to be when you were small? An archaeologist much like Indianajones

4. What is your favorite game or sport to watch and play? Basketball, I really enjoy the fast pace and comradery between the team.

5. What would you sing at karaoke night? Bohemian Rhapsody

6. Have you ever had a nickname? What is it? None

7. Would you rather win the lottery or work at the perfect job? And why? I would rather win the lottery, as you have the freedom to do what you want, or start a business with your capital

8. Who would you want to be stranded with on a deserted island? My dog

9. If you could go back in time, what year would you travel to and why? I would go forward in time to see how the future will be, will there be holograms, will cancer not exist?

10. How would your friends describe you? Honest, trustworthy, caring, funny

11. What is the worst giS you have ever received? A TV egg cooker

12. What are some of your hobbies? I like reading comic books, I like antiques, and going to different antiqueshops

13. If you were a super-hero, what powers would you have? The ability to transform into anyone, and anything of equal size and mass with both resources of iron man and the athletic ability ofcatwoman

14. What would you do if you won the lottery? Travel the world

15. What is the tallest building you have been to the top of? Scared of heights

16. What is your favorite holiday and why? Christmas, it’s a magical season and time of year

17. What is your favorite sports team? Raiders

18. What is one of your favorite movies? Indiana Jones

19. What three items would you take with you on a deserted island? Bible, dog, watertablets

20. What was your favorite subject in school? History

21. What is the most unusual things you’ve ever eaten? Gator

22. Do you collect anything? Comic books

23. What three things do you think of the most each day? School, dog, accomplishments

24. On a scale from 1-10 how funny would you say you are? 8

25. Where do you see yourself in 6 months? I am going to be visiting family again in St. Martinque so probably on the beach

Shop Talk Manager Updates

El Camino

Team Loyalty,

Fun fact in May the birthstone is emerald which represents love and success! so, I hope everyone is displaying their emeralds beautifully speaking of beauty team El Camino you guys rock we dominated the month of April with a total of $106,635.39 in sales wow! that's amazing. Also, in other great news we have Ricardo Molina aka Tito back and team Elco another great leader and bi-lingual which helps a lot since Norma has left for her maternity leave. We wish here the best in heath and recovery from the loyalty pawn family. As we continue with our new program Bravo which is very helpful in reports and the "Estimator" is great for actual estimating diamond rings and the Smart Seach bar is pretty accurate in electronics if you enter the proper model. For those who need help navigating please reach out to me and I can help the best I can before being on hold with bravo. As team elco continues to be open on Sundays we have notice an increase of foot traffic we continue to search for new talent please please spread the word. Thats it for me hope everyone has a great month and a lovly Mother's day!!

Tony Mora

Florin Mall

Loyalty Pawn Families,

I hope everyone is doing well. Well, what is going on at Florin? We are excited to let everyone know that we officially went live with Bravo at the end of last month on the 25th of April. Even though Bravo is something new to us and we are so used to using Pawnmaster I am very excited to see the change that will make our task much more efficient and be able to provide great service to our loyal clients. We are moving along with Bravo. We continue to learn more and more about Bravo and know where to navigate. I believe that Bravo is the future for us in writing new loans, buys, layaway, sales, and especially online sales. I also wanted to take the time to introduce a new member to our Florin Team her name is Alicia Jimenez. She started with us last month and is moving along well. She is able to start processing deals all by herself. She will be a great member of our team. If you have not reached out to her and introduced yourself, I strongly encourage everyone to do so. Also, this month is Javier's Birthday we wanted to wish him a very happy birthday and many many more to come. Let’s talk about the demographics here at the Florin location. I have been looking into the clients that walk into our door from the beginning of the first quarter and wanted to get an idea of what our highest customer base is.

Florin Customer demographic: Florin's largest client base is African American communities most of them are Females between the ages of 46 and older. Since January we track about 1157 clients that we provided service for with an average loan amount of $65.95. Our next customer demographics are Hispanic Females from ages 46 and over with a total of 657 pawns written and an average of $40.38 pawns. Followed by African American Males between the ages of 26-35 with 654 clients that we also provided service for and an average loan amount of $93.08. The demographic shows us that most of our clients are African American Females. We are glad to see these awesome clients coming in every day and we are able to provide service for them. Tracking where most of our valued clients are coming from, we have received a total of 1154 customers coming from our very

own zip code and 659 coming from right down the street zip code 95828. This demographic was for the first quarter of 2022.

Well, Mother’s Day is here and we have a great promo this month. Take advantage of our sales and continue to hit those sales.

Mark Xiong

Roseville

Hello Team Loyalty,

I want to give a HUGE shout out to the Roseville team! Danni, Dom and Brittany did such an amazing job on getting the store ready for the Focus Group last month. I really appreciate all the hard work from my team, the store looked great, and I think our guest enjoyed the tour. I’m sure they all went back to their own stores with a lot of good take-always and a lil bit of envy of how great all our back rooms look. The group was impressed with all our stores and how great they looked, they did have a few small critiques about lighting and label residue on some of the jewelry, but overall, the impressions where good for each store so great job to you all!

Justin Martinez

Broadway

Hello Team,

Loyalty Pawn Broadway fans we are doing big things and are excited for the upcoming Bravo software. The whole team is excited about the new software and we have been cleaning and organizing and getting all the computer stations ready to make a easy and seamless transition. Josh hit his bonus every week last month and Lola was able to hit her bonus twice. Mo is excited to hit her personal goals and has been doing a great job with deals at the counter.

John Mark

Golden 1 Center Upcoming Events

We have some exciting news!! The Golden 1 Center is finally opening back up to have events. Below is the list of events that are posted as of right now and we will be adding events to this list each month as they get posted! Same thing as usual if you would like to request tickets send you ticket request forms to lauren.l@loyaltypawn.com so that I can get your requests in and if you need a request form email lauren.l@loyaltypawn.com and I can send you a copy! With the Golden 1 Center opening back up there is a limited number of tickets available, so for every event you are only allowed to request and receive 4 tickets per event!

May Sales Flyer

Monthly Birthstone Guide

This will help educate you about some of the more popular semi and precious stones we come across and it will also help you close some more sales. The idea is to educate you on each month’s birthstone as you can arrange your cases properly and make suggestions to our clients that may be browsing or even looking for a gift. Let’s think outside the box when utilizing this information.

JANUARY – Garnet

FEBRUARY -- Amethyst

MARCH – Aquamarine

APRIL – Diamond

MAY – Emerald

JUNE –Pearl & Alexandrite

JULY – Ruby

AUGUST – Peridot

SEPTEMBER – Sapphire

OCTOBER – Opal & Tourmaline

NOVEMBER – Citrine & Topaz

DECEMBER – Topaz & Turquoise

Anniversaries, Birthdays and New Hires

April Anniversaries

April Birthdays

Javier Becerra May 1st

Ricardo Molina May 11th

Paul Molina May 14th

Fernando Castro May 17th

April New Hires

We would like to welcome our recent new hires to our Loyalty Pawn family. Emily Kirby to the Broadway team, welcome Emily!!

Loyalty Pawn’s Goals, Values, and Visions

Company Wide Goals

• ToOffer Immediate Relief with a Short-Term Loan.

• ToDevelop, Recruit and Inspire an Elite Work Force, Driven by Loyal Business Practices.

• ToProvide the Highest Standard of Quality, Commitment and Value to Every Customer in Our Loyalty Pawn Family!

Core Values

• Loyalty

• Dedication

• Creativity

Company Vision

• Loyal People Committed to Everyday Satisfaction

“The Leader in Local Lending”

Loyalty Pawn Employee Services Corner

A warm January… A cold May!

May acts as the bridge between spring and summer, hinting at warmer weather for those still stuck in spring’s grasp, while heating things up for those already well on their way.

Brush up on your gem stones for the wedding season is upon us! And let’s not forget May birthstone is the Emerald!

A few fun facts about emeralds:

• The emerald is a green type of beryl. Its color ranges from light to rich green; the more saturated hues are more valuable, especially if pure- or blue-green.

• Natural emeralds are flawed, with fractures or other materials mixed in, called inclusions, which may appear as needles, columns, or cubes of minerals or bubbles of gas or liquid. Sometimes oil or resin is added to fill fractures and improve appearance.

• Some of the best emeralds come from South American mines, although perhaps the oldest known came from Egypt. The emerald was a favorite gem of Cleopatra.

• The emerald symbolizes rebirth and fertility and was thought to grant foresight, cure various diseases, soothe nerves, improve memory, and ensure loyalty.

May Celebrations Galore Days

• May 1 is May Day. Mark the return of spring by bringing in branches of forsythia, lilacs, or other flowering shrubs from your region.

• May 1 is Lei Day in Hawaii. Leis are garlands or wreaths that are often made with native Hawaiian flowers and leaves. Nowadays, they are given as a symbol of greeting, farewell, affection, celebration,or honor, in the spirit of aloha. Lei Day originated in 1927, when poet Don Blanding proposed a holiday to recognize the lei’s role in Hawaiian culture.

• May 5 is Cinco de Mayo (“The Fifth of May”). This day celebrates the victory of the Mexican army over the French army at The Battle of Puebla in 1862.

• May 8 is Mother’s Day don’t forget! Do you have something planned to show appreciation for your mother?

• May 21 is Armed Forces Day, which honors those who serve in all branches of the United States military.

• May 22 is National Maritime Day. Created in commemoration of the first transoceanic voyage via steamboat (completed by the U.S.S. Savannah in 1819), this holiday recognizes the efforts of the U.S. merchant marine during both war and peace.

• May 23 is Victoria Day in Canada. This holiday celebrates the birthday of Queen Victoria, who was born on May 24, 1819. The holiday is observed on the penultimate Monday in May.

• May 30 is Memorial Day a poignant reminder of the tenacity of life. It’s tradition to raise the flag on this day

May … Just for Fun Days

• May 1: School Principals’ Day

• May 2: World Tuna Day

• May 4–11: Root Canal Awareness Week

• May 8: No Socks Day

• May 14: Dance Like a Chicken Day

• May 28: Slugs Return from Capistrano Day

May Astronomy

May’s full Moon, called the Flower Moon, appears on the night of Sunday, May15,reachingpeakilluminationat12:15 A.M. (EDT)onMondaythe16th. For the best view of this full Moon, step outside on the night of the 15th and look for that big, bright, shining lunar disk! One more interesting thing about this month’s full Moon: it will coincide with a total lunar eclipse (visible in most of North America).

Carrot Cake Recipe

Serving Size: 1 piece Calories: 341 | Fat: 16.6 g |

Protein: 6 g | Carbs: 43.2 g | Fiber: 3 g | Sodium: 335.5

mg Sugar: 29.8 g

Ingredients (Cake and Frosting)

•1 20-ounce can crushed pineapple

• 2 cups whole-wheat pastry flour

• 2 teaspoons baking soda

• 1/2teaspoon salt

• 2 teaspoons ground cinnamon

• 3 large eggs

• 1-1/2 cups granulated sugar

• 3/4 cup nonfat buttermilk

• 1/2 cup canola oil

• 1 teaspoon vanilla extract

• 2 cups grated carrots

• 1/4 cup unsweetened flaked coconut

• 1/2 cup chopped walnuts, toasted

Directions:

Step 1

To prepare cake: Preheat oven to 350 degrees F. Coat a 9-by13-inch baking pan with cooking spray.

Step 2

Drain pineapple in a sieve set over a bowl, pressing on the solids. Reserve the drained pineapple and 1/4 cup of thejuice.

Step 3

Whisk flour, cinnamon, baking soda and salt in a medium bowl. Whisk eggs, sugar, buttermilk, oil, vanilla and the 1/4 cup pineapple juice in a large bowl until blended. Stir in pineapple, carrots and 1/4 cup coconut.

Add the dry ingredients and mix with a rubber spatula just until blended. Stir in the nuts. Scrape the batter into the prepared pan, spreading evenly.

Step 4

Bake the cake until the top springs back when touched lightly and a skewer inserted in the center comes out clean, 40 to 45 minutes. Let cool completely on a wire rack.

Step 5

To prepare frosting and finish cake: Beat cream cheese, confectioners’ sugar and vanilla in a mixing bowl with an electric mixer until smooth and creamy. Spread the frosting

401K-Loyalty Pawn Retirement $avings Program

Are you saving for retirement? Why not start today?

If you have completed 12 months of service with Loyalty Pawn, you’re eligible to participate and start putting away those pretax (or post tax Roth) dollars into your very own 401k account. To enroll, send me an email and I’ll help you get started. Contact Employee Services at employeeservices@loyaltypawn.com Start saving for retirement’s tomorrow, today!

COVID | Sacramento Update

Sacramento County Health Officer Rescinds Local Health Orders – In alignment with the State, effective immediately, the Sacramento County Health Officer is rescinding the July 26 Health Order requiring all individuals to wear face coverings indoors, as well as the January 6 Health Order directing all public meetings be heldvirtually.PerorderofCDPH, allunvaccinated individualswillcontinuetoberequired towearface-coverings in all indoor public settings.

The State's masking requirements regardless of vaccination status remains in effect for public transportation; healthcare settings; congregate settings; long-term care facilities; and in K-12 schools and childcare settings. In workplaces, employers are subject to the Cal/OSHA requirements.

https://www.saccounty.gov/COVID-19/Pages/default.aspx

State Provides a Portal to Access Your Digital COVID-19 Vaccine Record - You can safely access your digital vaccine record for free at MyVaccineRecord.CDPH.CA.GOV by entering your name, DOB, and phone/email associated with your vaccine record.

Then create a four-digit PIN that generates a special QR code so you decide how and when to share your vaccination record. This is an optional means to obtain your COVID-19 vaccine information and is the digital version of your paper vaccine card. It is one of the options to show proof of vaccination - the QR code willwork with specific types of QR readers. However, the State is not implementing a mandatory passport system in California. Learn more and access your digital vaccine record by going tohttps://myvaccinerecord.cdph.ca.gov/

Vaccinated and Traveling? - See CDC’s latest recommendations for travel in the U.S.: https://www.cdc.gov/coronavirus/2019-ncov/travelers/travel-during-covid19.html

COVID-19 News & Updates Archive - Find specific Sacramento County COVID-19 news and information or go to Sac County News to learn about the latest news in Sacramento County.

If you need HR, Payroll, Benefits, or Family support, Loyalty Pawn’s Employee Services is only a phone call, text message, or email away, on demand, anytime! 916-752-2255 employeeservices@loyaltypawn.com

Loyalty Pawn

Corporate Office: 1708 Broadway

Sacramento, Ca 95818