Shop Talk Manager Updates

El Camino

Team Loyalty,

Fun fact in May the birthstone is emerald which represents love and success! so, I hope everyone is displaying their emeralds beautifully speaking of beauty team El Camino you guys rock we dominated the month of April with a total of $106,635.39 in sales wow! that's amazing. Also, in other great news we have Ricardo Molina aka Tito back and team Elco another great leader and bi-lingual which helps a lot since Norma has left for her maternity leave. We wish here the best in heath and recovery from the loyalty pawn family. As we continue with our new program Bravo which is very helpful in reports and the "Estimator" is great for actual estimating diamond rings and the Smart Seach bar is pretty accurate in electronics if you enter the proper model. For those who need help navigating please reach out to me and I can help the best I can before being on hold with bravo. As team elco continues to be open on Sundays we have notice an increase of foot traffic we continue to search for new talent please please spread the word. Thats it for me hope everyone has a great month and a lovly Mother's day!!

Tony Mora

Florin Mall

Loyalty Pawn Families,

I hope everyone is doing well. Well, what is going on at Florin? We are excited to let everyone know that we officially went live with Bravo at the end of last month on the 25th of April. Even though Bravo is something new to us and we are so used to using Pawnmaster I am very excited to see the change that will make our task much more efficient and be able to provide great service to our loyal clients. We are moving along with Bravo. We continue to learn more and more about Bravo and know where to navigate. I believe that Bravo is the future for us in writing new loans, buys, layaway, sales, and especially online sales. I also wanted to take the time to introduce a new member to our Florin Team her name is Alicia Jimenez. She started with us last month and is moving along well. She is able to start processing deals all by herself. She will be a great member of our team. If you have not reached out to her and introduced yourself, I strongly encourage everyone to do so. Also, this month is Javier's Birthday we wanted to wish him a very happy birthday and many many more to come. Let’s talk about the demographics here at the Florin location. I have been looking into the clients that walk into our door from the beginning of the first quarter and wanted to get an idea of what our highest customer base is.

Florin Customer demographic: Florin's largest client base is African American communities most of them are Females between the ages of 46 and older. Since January we track about 1157 clients that we provided service for with an average loan amount of $65.95. Our next customer demographics are Hispanic Females from ages 46 and over with a total of 657 pawns written and an average of $40.38 pawns. Followed by African American Males between the ages of 26-35 with 654 clients that we also provided service for and an average loan amount of $93.08. The demographic shows us that most of our clients are African American Females. We are glad to see these awesome clients coming in every day and we are able to provide service for them. Tracking where most of our valued clients are coming from, we have received a total of 1154 customers coming from our very own zip code and 659 coming from right down the street zip code 95828. This demographic was for the first quarter of 2022.

Well, Mother’s Day is here and we have a great promo this month. Take advantage of our sales and continue to hit those sales.

Mark Xiong

Roseville

Hello Team Loyalty,

I want to give a HUGE shout out to the Roseville team! Danni, Dom and Brittany did such an amazing job on getting the store ready for the Focus Group last month. I really appreciate all the hard work from my team, the store looked great, and I think our guest enjoyed the tour. I’m sure they all went back to their own stores with a lot of good take-always and a lil bit of envy of how great all our back rooms look. The group was impressed with all our stores and how great they looked, they did have a few small critiques about lighting and label residue on some of the jewelry, but overall, the impressions where good for each store so great job to you all!

Justin Martinez

Broadway

Hello Team,

Loyalty Pawn Broadway fans we are doing big things and are excited for the upcoming Bravo software. The whole team is excited about the new software and we have been cleaning and organizing and getting all the computer stations ready to make a easy and seamless transition. Josh hit his bonus every week last month and Lola was able to hit her bonus twice. Mo is excited to hit her personal goals and has been doing a great job with deals at the counter.

John Mark