Shop Talk Manager Updates

El Camino

Team Loyalty,

We had a great month this month! We started with a game to be #1 in sales this month and we were neck in neck with Roseville but they did beat us out on the last 2 days of the month. We want to say congrats to Roseville for really putting the work in at the end of the month to catch up and win! This was Tito's first month of being Senior SLA and he blew it out of the water, its like he was born to do this. Also, we want to say good job to Rahkell for being #1 in sales this month and it is only her 2nd month. This was a great month for ELCO and we see a great July coming.

Cody Lathe

Florin Mall

Hello Loyalty Family,

Wow, we are halfway done with 2019 already. Time sure fly by fast. We at Florin is happy to announce that one of our team member Marcos is expecting to have a baby girl in this upcoming month and we are excited for him. It is so awesome seeing Florin and West Sac hitting over 1000 reviews. Great job Wes Sac and thanks for the challenge it was a great run. With 4th of July here please promote our sales and stay safe. “Never stop Learning, because life never stops teaching”

Mark Xiong

Roseville

Hello Team Loyalty,

What’s happening at Roseville. We had a great month of June, we averaged about 8 new customers a day which is awesome. We are slowly becoming the one and only go to pawn shop in the area. We crushed our sales goal with a whopping $62,803 in sales. Last year for the month of June we only sold $34,833. That put us at a whopping 80% increase in sales over last year. The team is doing great. Moral is high and everyone is excited about all the take aways from the Brad Husken meeting. Loyalty Pawn will be treating the Roseville team to a team dinner later this month for there awesome job and effort in sales. We wish everyone a Happy 4th of July, be safe and enjoy this time with your family and loved ones. Let’s make July 2109 the best one yet.

Dylan Tinkleneberg

Broadway

Hello Everyone,

Broadway is happy to say we have broken the 800k mark for the first time ever. We are excited to see that number keep growing as well. Big shout out to Joshua Bonton for the amazing numbers he has been doing at Broadway we are all very proud to have him on our team. Go Team Broadway!!!!!

John Mark

West Sacramento

Hello Team,

I hope everyone had an awesome month of June and I hope everyone is looking forward to the Christmas in July decoration contest. I am very excited to see all the Christmas spirit and let’s have the best store win. I hope everyone had fun with the BHAG contest and I can’t wait to hear all the positive, image changing, inspirational, and goal setting statements that we have all come up with.

Fun Fact: John Adams believed that July 2 would be the day when Americans would celebrate their independence. On July 3, 1776, he wrote to his wife, Abigail: “The second day of July 1776, will be the most memorable epocha in the history of America. I am apt to believe that it will be celebrated by succeeding generations as the great anniversary festival.”

Justin Martinez

Communication and Relationships

As you already know, we live in a world where we communicate via instant messaging, FaceTime and texting. No one makes phone calls anymore. Even NFL trades are now often completed via text messaging. If you are a salesperson today, then you must be comfortable with all these forms of communication.

The success of any salesperson is built on relationships. Relationships that you can count on for both today and tomorrow. In the past, relatio nships were fostered via face-to-face conversations, follow-up phone calls and possibly a thank you note here or there. If you did those things and "kept in touch," then you were probably ahead of the game.

Today, though, it is vital that a salesperson be open to all forms of communication. Every customer you interact with and attempt to build a relationship with is going to have their own preference of communication. Some are going to want information via text, some will prefer phone calls and others will still like face-to-face.

If you want to build relationships with your customers, then it is up to you to find out what communication method works best for any given customer and be willing to communicate with them using that method.

If for example, if Tony prefers to receive a thank you via text, then the salesperson should do just that. However, Beth might appreciate the idea of getting a written note in the mail. It's more work for the salesperson, but if they want to continue to build and foster relationships, then they will take these extra steps.

Some customers will even prefer different communication relationships depending on the information being delivered. If it's just a routine follow up, then a text may work just fine. If it is something that is more complicated, then that same customer may prefer a phone call to make sure they understand. Again, it is up to the salesperson to get to know their customers, and how they like to communicate.

It is a different world today with all the different forms of communication, but building relationships is still essential to the success of every salesperson. In order to build relationships, communication is the key; and finding out how each customer likes to communicate will lead to relationships which will lead to more sales.