Loyalty Pawn Family

Hello Loyalty family,

Wow, another great month and finally the heat is here. Make sure that we are providing everybody with white gloves customer service and offering water to our clients. I know people tend to get on edge when it’s hot outside and miserable. What a great opportunity we had with the training seminar that we went through with Mr. Brad Huisken I know I grasp a lot through his training. I can’t to start implementing some of this training into the stores. Knowledge is power and I’m so glad that the company has provid ed this training for us and giving us more ammunition, we can use to boost up our sales. I know one of my biggest takeaways from the training was the closing ratio average that we can all be using to keep ourselves accountable for how much we can close and use those neat little tricks that we can increase our sales. I’m also excited to see our Christmas in July sale and how every store is going to decorate their stores. Let’s use one of our core values and be as creative as possible. This is always a great opportunity for us to not only sell stuff but put stuff on layaway remember our 10 -20-30 sale which if you put 10% down you get 20% off on layaway or you can buy it out right for 30% off. This month we are going to get to know our team member Rahkell. She is one of the newest team members for the El Camino location but defiantly not new to the pawn Industry. You may also recognize Rahkell from El Camino’s going live videos on Facebook she really brings a positive and inviting attitude to the store. Loyalty Pawn is happy to have her in the family. Rahkell was born in Oakland, CA and she stayed there until she was 16. where she left her family for greater things but she visits them regularly. She left because she needed a new environment and a better place for school and education. She has been in Sacramento for 4 years and she likes the culture of the town and how everyone is nice especially compared to where she lived before. She likes to write poetry, sleep, likes to visit her nephew, find new and exciting things to eat around town. Her favorite place to eat currently is firehouse crawfish because she loves seafood. She has enjoyed the culture of the company; the company seems to care about how everyone is as a person and not just another employee. She also loves the team that she is currently working with and loves how everyone invited her with open arms. She is looking forward to gaining more knowledge on high end watches, diamonds and has a very achievable goal to be top three in sales next quarter and I know that she can get to that goal. She is currently learning sign language to better help our clients and her nephew. She loves animals so she would love to be a vet tech or eventually work with animals in one way or another, maybe even volunteer at a zoo. She is hoping to eventually get an appenzeller hound dog soon. She is fitting in well with the culture with the idea that everyone cares about the customer, while that made her stand out at her last job she loves the fact that everyone here seems to care about the customer and what is going on in their lives. All in all she wants to do everything that she can do to be the best for herself and the company and I only see great things in the future for her.