A Letter from the General Manager

Hello Everyone,

Hope everyone has enjoyed this nice summer heat! We have had a very interesting month in loan growth, sales and new customers! For the month of July, we increased our physical loans by 966 for the month with Broadway having the largest increase of physical items of 270 more loans than the ending of June. Way to go Broadway!! We have also reached a new high for New Customers. Both El Camino and Florin had an average of 8 new customers a day! This Is 3 more per day beating our 5 per day avg. Much is to credit this increase from customer service, reviews, and engagement! Thanks for everyone’s continued hard work!

We are delighted to have a new team member Connie, join our team. Connie has joined our West Sacramento location. Please feel free to reach out and introduce yourselves! Loyalty Pawn is eager to continue to bring on new talent and is happy to see that we are filling in some of the voids throughout the company.

Since we have began the sales incentive, we have never had all the SLA’s at one location earn a weekly incentive until July. I would like to sincerely thank the team members at the Roseville location. Dominic, Tony & Ramsey hit incentive every week! Dominic was 1st place in sales, Tony was 2nd and Ramsey was 3rd for the entire month of July. Way to go gentlemen!! We continue to strive and look forward to every SLA hitting their weekly incentive goal!

It has been a little over a year since we started to offer the AJP GIA course to our team members. Talking to those who have taken the course, everyone seems to have appreciated the opportunity to increase their knowledge in diamonds and jewelry in general. Currently, 75% of our staff have taken this course and we look forward to offering this within the next 8 months to the other 25%.

To conclude, many team members are seeking ways to get involved to learn more. We have access to weekly webinars that the management team of the stores will share weekly. These webinars are typically 5-7-minute industry specific updates that cover many things such as: sales, product knowledge, customer/sales standards, add-ons, jewelry knowledge and much more. If you have missed out on some of these, please let your leadership teams know so they can supply the information.

Wayne Silliman General Manager

“Risk more than others think is safe. Dream more than others think is practical.”

Schultz,

CEO of Starbucks

Howard