Letter from the President

Another great month for business, Loyalty Layaway programs are working!! We have seen huge growth in our layaway balances and an amazing number of happy customers taking advantage of all our different layaway programs. So, Thank You all, for stepping up our Loyalty Layaway programs and making all of them successful.

The largest growth I have seen with Loyalty Pawn in this first quarter of 2019 is the huge growth in our company culture, team moral and happy team members throughout the entire company!!! That, in my opinion, is the most difficult metric to gauge and make improvements on. I see great communication between all team members. There are several new GroupMe chats set up for the company, individual stores, high end and luxury goods, leadership teams and probably some I am not part of. Great job to all that are involved and active in this easy, quick and effective form of communication. If you are not a part of the GroupMe chats, ask a fellow team member or two I am sure you can get involved in this communication method. I believe that is one of the many reasons we are experiencing such a huge lift with our team family and culture building. It sure makes the work environment that we all spend a third or more of our day five days a week a positive and enjoyable place to be.

We are still rapidly moving with our company wide training. Training happens in all forms; with our consultants, offsite training and management camps, offsite industry convention, focus group as well as some onsite training that will be taking place at each on the individual locations as well as at or training room across the hall from our corporate offices and of course advancing more Loyalty Team members through the GIA education process. The onsite training will begin in April and some more in-depth training in May, I am really looking forward to all these training experiences where we can all learn more about the industry and more about each team member. I hope these training programs that some of you have been to in the past and you will all hopefully experience in the future Nor Cal CAPA conference first weekend in April) have helped you both and your pawn brokering career but have also had FUN and meet new people. Another huge learning tool for me is the book clubs I belong to here at work and other groups I belong to. They are great ways to learn a different perspective about the same thing. Ask your manager if you would like to join one of our book clubs or possibly start one of your own. P.S. We have a growing library of books at the corporate training facility.

Gratefully,

Stan Lukowicz