welcome
to the new world of property management
Property management is about so much more than finding tenants, collecting rent, and fixing broken dishwashers.
It’s about turning a home into a great investment.
That’s why we have invested in the best team and technology to give you more.
TRADITIONAL PROPERTY MANAGEMENT+
They play phone tag or miss emails, so you have to wait days for a response
They send monthly statements
They find your tenants, collect rent and fix things when they break.
They collect rent and disburse it fortnightly or monthly
They chase arrears
They cover your bills with rental income, when there is enough rent to cover them
They claim to have great relationships with tradies
Communication is easy. We use chat to get back to you quickly if we’re on-the-go. Plus, our team are trained relationship managers, which means client communication is our number one priority
Always know what’s going on with on-demand access to all your property’s historical and upcoming transactions. You can even see when your tenant pays rent before it’s cleared by their bank
We help you be a great property investor by giving you more choices: access to more cash flow options, easy ways to maximise your tax reporting, and peace of mind that your property is taken care of
You have the option to pay rent into your offset account (or split across accounts) within minutes of your tenant’s payment clearing
We make it easier for your tenants to pay on time by offering additional payment methods (ask us about our industry-leading arrears rate!)
Covering expenses is easier, because you have more ways to pay. Choose rental income, debit card, direct debit, or even a credit card to earn reward points
We support our suppliers with fast payments, and they’re more likely to prioritise our jobs because they don’t have to wait weeks to be paid
Your Property Management Team
LJ HOOKER NERANG
2-4 NEW STREET, NERANG, QLD 4211
NERANG@LJHGC.COM.AU
(07) 5581 4422
TINA KENNEDY NEW CLIENT MANAGER / PROPERTY MANAGEMENT TKENNEDY@LJHGC.COM.AU
Tina began her real estate career in 1989 and has excelled in property management. She became the Divisional Manager for LJ Hooker Nerang in 2008 and, in 2024, shifted to New Client Manager. As an investment owner, Tina understands the importance of supporting clients. Her expertise spans the Gold Coast, from Ormeau to Tugan and Natural Bridge. She is dedicated to maximizing returns for her clients.
CATHY PAGE
HEAD OF PROPERTY MANAGEMENT CPAGE@LJHGC.COM.AU
Cathy, a seasoned professional from the Gold Coast, brings extensive experience from retail, hospitality, events management, and property renovation to property management. Excelling since 2008, she earned her Certificate IV and managed a local office. In 2024, she joins LJ Hooker as Property Management Head, leveraging her skills and community ties.
BREIGH BONNER
LEASING / PROPERTY MANAGEMENT ASSISTANT LEASING@LJHGC.COM.AU
Gold Coast native Breigh joined our team in 2011 as an Assistant Property Manager. She is dedicated to exemplary customer service. Having bought and sold property, she understands client needs and ensures they experience the best in their real estate transactions.
CASSANDRA GRIFFITH
PROPERTY INVESTMENT MANAGER
CGRIFFITH@LJHGC.COM.AU
Cassandra prides herself on honesty, integrity, and strong business ethics, backed by solid knowledge of the property investment industry. She is committed to providing outstanding professional and personalized service. Cassandra looks forward to working with investment owners to build great relationships.
TONY KARKOVIC
PROPERTY INVESTMENT MANAGER
TONY@LJHGC.COM.AU
A fully Licensed Real Estate Agent with a Diploma in Real Estate, Tony brings extensive experience in property sales, contracts administration, and property management. This broad expertise equips him with a deep understanding of the market, enabling him to provide exceptional service to clients.
JULIE ROWE
PROPERTY INVESTMENT MANAGER
JROWE@LJHGC.COM.AU
With over 20 years in real estate, Julie has built a strong reputation through her commitment to continuous improvement and understanding landlords’ needs. She consistently provides advice & support to all clients, delivering proven results and maintaining a high level of service in the industry.
REBECCA BARRINGTON
PROPERTY INVESTMENT MANAGER
RBARRINGTON@LJHGC.COM.AU
With six years in real estate, Rebecca excels in residential and commercial property management. Her detail-oriented, customer-focused approach ensures exceptional service. Gold Coast local, she offers expert pricing and rental yield estimates.
The Landlord Journey A Guide
1
SELECTING AN AGENCY
It is important that you feel comfortable and reassured with the agency you have select. Your chosen Agency should ensure you receive the best result whilst also giving the best customer experience.
3
ASSIGNING YOUR PROPERTY MANAGER
Our department head will assign you a Property Manager best suited to your needs and your property. Your new Property Manager will then give you a call by close of the following business day to introduce themselves to you and confirm insurance details. They will discuss the next step on your journey.
5
ADVERTISING
Your Property Manager will then book professional photos, write an advertisement and launch on prestigious websites including, Realestate.com, Domain and our LJ Hooker website.
2
SIGNING THE MANAGEMENT AGREEMENT
Once signed this gives LJ Hooker the authority to act on your behalf and start working with you.
4
GET YOUR PROPERTY READY
Your new Property Manager will attend your investment property and advise if they believe there is anything that needs to be done prior to advertising or anything that may maximise your rent return.
6
OPEN INSPECTIONS
Once the property is ready, we will book and attend an Open Inspection, letting all interested Applicants know of the inspection time. Your Property Manager will provide feedback after all open inspections
SCREENING APPLICATIONS
Your Property Manager will commence processing all applications received from people that attended the inspection. This includes our checking of all employment references, current and previous Landlord references as well as National Tenancy Databases.
TENANT SELECTION
After applications have been processed, our Property Manager will then call to discuss applications and seek Landlord approval of potential Tenants. Congratulations you have selected your Tenant!
TENANCY STEPS
An appointment is made for your new Tenant to sign the Tenancy Agreement. Your Tenant must pay either the full bond or first two weeks rent within 24 hours of approval to secure the property.
Your Property Manager will complete the Ingoing Inspection report. This consists of a detailed report and up to 800 photos of your property.
TENANT SIGN UP
Your Property Manager will take photocopies of all keys issued to your new Tenants to ensure all keys are returned at the end of the Tenancy. Once the Tenancy is signed, your Property Manager will then forward a copy of the signed Agreement to you for your records.
CONGRATULATIONS!
Your property is now tenanted for the next 12 months! You will receive your first statement shortly and our Property Management team will be available to talk you through any questions you may have on this journey.
LEASE RENEWAL
3 months prior to the end of the lease, your Property Manager will conduct a rental appraisal on the property. They will then send this through to you asking if you would like to renew or not renew the Tenants lease with/without a potential increase.
Local specialists, world-class technology
To help make working with your property manager and maximising your investment simple, we give you access to Ailo, a world-class app designed for property investors. Founded in 2017, Ailo has helped more than 100,000 property managers, property investors and renters work better together.
LEARN MORE ABOUT AILO
LJ Hooker
Managing your tenancy
To help you get the best rental yield, we’ll carry out a rental appraisal to assess the market and help you set a fair and reasonable rental price.
Our thorough tenant screening process helps you find good, long-term tenants from the start. We handle the entire bonds process, negotiate rent reviews and lease renewals, and take care of tenancy terminations and Tribunals should the need arise.
Low arrears
With automated reminders, autopay plus the ability to pay rent with a debit or credit card, we’re always one step ahead of arrears. Plus, you and your property manager can see rent as soon as it’s paideven before it’s cleared by the banks.
So if the rent is late, we can get on top of it even sooner. We have a zero tolerance policy towards rent arrears. Any tenants over 14 days are served Termination notices to be acted on if rent is not brought up-todate.
Fast payments
We use NPP technology to be able to pay you within minutes of a tenant’s payment clearing. Secure your income when rent is actually paid (even if it’s in advance!), so you have the option to put your money to work faster. On average, we disburse rent up to 15 days faster than other agencies.
Easy Bills
We handle any property-related bills, from water bills to council rates to strata levies, but you can see your upcoming and historical bills at any time in your Ailo app. We can cover your expenses with rental income, but you don’t need to keep rental income sitting dormant, not earning interest and waiting for a bill. You also have the choice to pay bills when they’re due (and not a moment sooner!) with a credit card via your Ailo app to earn rewards or smooth your cash flow.
LEARN HOW RENT PAYMENTS WORK IN
Managing your property
Inspections and
maintenance
Keeping on top of maintenance and repairs is what will keep your property in good condition and your tenants happy. We conduct regular routine inspections to ensure that your tenant is looking after your investment, along with new and vacating inspections.
After each inspection, we will email you a detailed report that includes photos of your property, highlights any immediate maintenance needs, and recommends preventative upgrades to help you forecast and budget accordingly. This proactive approach will help you catch the early signs of wear and tear and help you save maintenance costs over the long-term as an investor.
Partner with the best local trades
We work with the highest quality service providers carefully evaluated, selected and monitored by our team to ensure you get the best outcome and the most competitive price. We support our local businesses with fast payments, and they’re more likely to prioritise your jobs because they don’t have to wait weeks to be paid.
Comprehensive Property Compliance
In order to lease your investment property, owners must comply with a patchwork of evolving and complicated state and federal compliance regulations and legislation.
To give you peace of mind, your investment and your tenants are always protected, we use Ailo’s compliance cover, provided by Property Compliance Australia, Their comprehensive coverage satisfies all legal requirements and offers additional benefits to you, including:
• Legally-required compliance inspections plus unlimited checks, including but not limited to smoke alarms, safety switches, corded windows and blinds.
• Photographic certificates of compliance, favoured by insurance companies.
• 5-Year warranty on all products and services.
• Complimentary hardware maintenance & replacements.
Importantly, your annual compliance bill will be broken down into a fixed monthly fee, deducted directly from rent to eliminate surprise bills and large upfront payments. Will coverage all year round, you can breathe easy know your property will remain compliant.
Take advantage of our awardwinning property management services for your own home. We’ll take the guesswork out of finding a supplier, negotiating a fair price, and scheduling everything.
Taking care of your investment
Our systems are built around transparency, collaboration and compliance, so you’ll always know what’s going on with your investment. Log into your Ailo app to see live property transactions or reach your property manager even if they’re on-the-go via in app chat. Our team are trained relationship managers, which means communication is our number one priority.
Competitive deals on home and investment services
We focus on the bigger picture when it comes to your investment, which means working with you to maximise the potential of your property portfolio. Access competitive loan, insurance and utilities opportunities. Plus, priority access to market intelligence.
Removing the admin makes tax time a breeze
We send an easy-to-read End of Financial Year statement to you on 1 July, which includes all of your property expenses no matter how you paid for them.
Property
management isn’t one-size-fits-all
Every property and every owner is different, so we tailor our services to your preferences and needs. So you can be the property investor you want to be.
What type of property investor are you?
ULTIMATE VISIBILITY TAKE CARE OF IT FOR ME
Show me rent as soon as it’s paid, even before it’s cleared by the banks.
Transfer rent as soon as it’s paid straight into my offset account to minimise mortgage interest.
Pay bills by credit cards when they’re due, for maximum points, while gogging everything in my EOFY statement.
Accrue rent to pay bills automatically and transfer me the balance in time for my next mortgage repayment.
Don’t notify me of bills unless they can’t be covered by rent.
Simplify tax time by pulling all my expenses into one EOFY statement.
Direct access to my funds, bills and payment settings, so I can choose when and how to pay myself and bills.
Fast access to my property manager, on-demand records and live transaction statements so I can get all the information I need, when I need it.
More ways to pay for property expenses.
LJHooker Group
We are one of Australia’s most iconic real estate brands that has stood the test of time since it’s inception in 1928. This means we have the advantage of strategic insight, powerful knowledge and new and historic relationships. Combining these elements with 21st century technology, fresh ideas and forward-thinking pathways to ensure we bring you a superior standard in your investment journey.
Together we all look forward to guiding you in every step of your property journey.
“Real estate is not just about property. It’s about people” - Sir Leslie Hooker
As a client of LJ Hooker, you’ll benefit from our group strength through:
• The industry’s most significant investment in education and training
• A culture of striving for excellence and innovation
• Our unprecedented investment in technology to ensure policy and best practice is shared among our team; and
• Our first-class understanding of the rules that apply to property management.
