Welcome
Solutions Gold Coast
Amanda Blake
Your New Client Manager
With 25 years of experience in the real estate industry, Amanda brings a wealth of knowledge and expertise to her role as Business Development Manager. After spending a decade with her previous agency, Amanda is excited to embark on a new chapter, helping our office grow its rental portfolio.
Amanda’s passion lies in building strong relationships, understanding clients needs, and delivering exceptional results. She thrives on connecting people with the perfect property solutions and looks forward to making a positive impact in this dynamic role.
“My team and I will look after your investment as though it was our own”
Amanda Blake New Client Manager - Property Investment Management
LJ Hooker Solutions Gold Coast Coomera | Ormeau | Tamborine Mountain
(07) 5585 7888
ablake@ljhgc.com.au
Success Stories
Don’t just take my word for it
“LJ Hooker Coomera has been managing our property for over 10 years. We have been happy with the attention paid to our needs as landlords, the general maintenance of the property and the tenancy management. The level of communication has been excellent, timely and accurate.”
Will | Coomera Landlord
“This agency takes care of my investment property and I feel confident, all the details are being taken care of on my behalf. I appreciate the quick responses to any issues.”
Monique | Pimpama Landlord
“Wouldn’t have anyone else to manage our property LJ Hooker Coomera are the best We forget we have a rental property sometimes it flows that smoothly”
Paul | Helensvale Landlord
“The Agent has provided me good ample services needed to manage my investment property. They are prompt in their responses and will keep me posted of any problems.”
Terrance | Upper Coomera Landlord
“I acquired my first rental property in Gold Coast in 2013. It has been with LJ Hooker Coomera from the start. Since then, I have dealt with a number of Property Managers and I have never been disappointed. The communication is great. I never had any issues with the tenants, repairs and above all, with the management team.”
Amalia | Upper Coomera Landlord
“L J Hooker Coomera is a great agency, we have been with them for both of our properties for over 10 years. They are efficient and professional, but also very personable and nothing is ever a problem. I would highly recommend them as being a great team in regards to property management.”
Kerrie and Tim | Upper Coomera Landlords
Our Achievements.
We strive to be the best and while winning isn’t everything, we are proud of the accolades awarded to us by industry peers.
REB Awards
2018, 2021, 2023 & 2024
Sales Office of the Year (Regional)
REB
2015 - 2022
Top 50 Offices Australia
REB Awards
2017, 2021 & 2024
Principal of the Year (Regional)
REIQ Awards
2019
Winner Innovation Award
REIQ Awards
2022 & 2023
Winner Large Residential Agency
REIQ Awards
2021
Winner Contribution to the Community
RateMyAgent Awards
2020
Winner Gold Coast | Tweed
REIQ Awards
2019
Winner Large Residential Agency
At your service
We’re here to provide as much or as little help as you need to effectively manage your investment properties. We can take all the necessary steps to meet compliance on your behalf or, if you prefer to take on some of these tasks yourself, we’ll advise you on what to do when.
At LJ Hooker our property management service includes:
• Tenancy documents prepared and lodged
• Regular rental market reviews
• Online rental payment statements
• Routine inspections
• Detailed property condition reports with photos
• Tenant check-in at the start of tenancy
• Managing the check-out process
• Smoke alarm compliance check
• Water compliance check
• Pool compliance check
• Cost-effective repairs and maintenance
• Payment of outgoings/transfer of utilities
• Insurance claim processing
We are up to date with all legislation and best practices.
Taking Care Of Your Investment
Property investment is no longer just collecting the rent, it is a comprehensive management service where you need a professional to protect you and your investment.
Education, ongoing training programs and seminars are important to our Property Investment team to be across the changing legislation and market conditions.
Management and our ongoing training ensures that you are receiving the very best service available. Fees for the management and letting of residential investment properties reflect the quality and level of service we offer.
A Business Development and Customer Service agent who is available for rental appraisals on new and existing properties, works with our sales team and aids with tenants applying with special conditions or requirements. Also, to handle any concerns regarding marketing, renting and moving.
Our staff are highly trained specialists and our systems are second to none.
A reception team to ensure your call is directed to the appropriate person and book in any potential tenants for open homes. Reception also assist the PIM team with administration work when required.
A Leasing Agent whose only role is solely to lease properties. Available 5 days a week to show and process applications, ensuring we have minimal vacancy periods. With the ability to conduct upwards of 25 open homes a week, renting your home to the best tenants in the shortest possible time is always the priority.
A Divisional Manager to ensure systems and procedures are in place allowing the team to work in the most effective and positive environment. Also working with the team to implement new initiatives to get the most for your investment.
Help at hand
Having reliable and affordable tradespeople on call to take care of repairs promptly and professionally keeps tenants on side and your asset in prime condition.
Tenants log a repair using our online property portal, triggering an alert to both the landlord and the LJ Hooker property management team.
We then contact the relevant trades person and arrange to have the repair carried out at a competitive price - pronto. Tenants are also provided with a list of 24 hour emergency contacts.
We combine cutting edge technology with high level customer service for piece of mind.
The rental process
Determine the rental price and marketing strategies
5
steps to get your house ready for lease
Achieving the best outcome for your property is all about presentation, promotion and positioning. The effort you make to prepare your house for lease now will not only impress visitors at open-for-inspections, but also result in far more appealing photos – and these days it’s the images people see online that can drive potential tenants to your property. Follow these simple tips to present your home in its best light and you’re already a step ahead of the competition.
Make a great first impression
LJ Hooker can arrange a professional stylist for you, but if you’re taking on this task yourself take inspiration from magazines and online resources such as Houzz or Pinterest to make your house look its best. Updating cushions and adding plants and vases of flowers can make a big difference. 1 2 3 4 5
Stand well back from your house and take a good look – if the garden needs a tidy up, the trim needs repainting or the front gate has seen better days, now is the time to get those jobs done. Weeds and peeling paint are an instant turn-off. Aim for a home that looks well maintained and easy to care for.
Inclusions - what you leave behind
Have a think about any items that you could leave in the home to add value. Does the kitchen have space for a dishwasher, or does the laundry have a specific size for a washing machine that tenants could struggle to fill? You might be better off leaving these items, rather than expecting tenants to buy their own.
Make it sparkling clean
Don’t just do the basics, a proper spring clean sets the benchmark high for your property to be returned in good condition. Tenants instantly pick up on cooking and pet smells, dusty shelves and grimy bathrooms are not appealing when they visit a property, so do whatever it takes to clean your house thoroughly inside and out.
It’s all about the presentation
Make sure your property is looking great for photos. New paint, carpet and fittings can be an effective way to update a property, so can a new bathroom or kitchen. Adding in heating and/or cooling can add value and maximise return. Don’t forget the outsidemake sure to mow, sweep and prune the garden, take care of pests if necessary.
Better safe than sorry
You don’t get results by focusing on results. You get results by focusing on the actions that produce results.
Agency Scorecard
Property Leasing
Do they have a full time leasing consultant?
Do they show the house up to 6 days a week?
Do they have marketing package options?
Do they complete thorough tenant checks and give you the choice in tenants?
Do they have a database of prospective tenants?
Customer Experience
Do they provide references/testimonials from satisfied clients?
Will they allow me to provide honest feedback from my experiences?
Do they have experienced staff to look after my investment?
Are there support staff to cover when my Investment Manager goes on holidays?
Will the Investment Manager communicate with me my preferred way?
Can they arrange for my finances to be reviewed with an experienced mortgage broker?
Do they have an owner and tenant online portal?
Property Management
Do they ensure maintenance is attended too timely and cost effectively?
Will I be called/emailed whenever maintenance is reported?
Are tradespeople recommended, insured and trustworthy to complete the work to a high standard?
Do they keep up to date with legislation and benchmark cases?
Do they send me rent statements and deposit funds directly into my account electronically?
Do they inspect the property within 8-10 weeks of the tenants moving in?
Do they provide detailed routine property visit reports with photos?
Do they provide a sample entry condition report so I know how well my property is detailed?
Do they have a minimum standard that my property needs to meet before they will allow tenants to move in?
Can they make things easier for my tenants with connections help?
Comparing apples with apples is the best way to make sure that you are getting what you pay for.
Other Agent Us
Next steps
At our upcoming meeting, we’ll clarify your needs and goals, and work with you to create a bespoke strategy to achieve them. We’ll define the right price point for your property and the ideal time frame to present it to potential tenants, as well as answer any questions you may have. Success comes down to timing, presentation and having an experienced property manager by your side you can trust.
We’ll talk about:
• Current market trends
• The appropriate strategy to maximise your return
• Marketing options and associated costs
• A campaign start date
• Necessary compliance documents
• Our systems and technology
We’re excited at the prospect of joining you on your journey in real estate, and making it an enjoyable one.
LJ Hooker Nerang 07 5581 4422
2-4 New Street, Nerang 4211 nerang@ljhgc.com.au
LJ Hooker Coomera 07 5585 7888
The Hub, 90 Days Road, Upper Coomera 4209 coomera@ljh.com.au
LJ Hooker Ormeau 07 5549 4500
Norfolk Village Shopping Centre, 170-174 Pascoe Road, Ormeau 4208 ormeau@ljhgc.com.au
LJ Hooker Tamborine Mountain 07 5545 1500
Shop 1D/17-27 Main Western Rd, Tamborine Mountain QLD 4272 tamborinemountain@ljhgc.com.au