Computer Maintenance/ Technical Support
Network+ Prerequisite: A+ or equivalent experience recommended. The CompTIA Network+ Certification course builds on your existing user-level knowledge and experience with personal computer operating systems and networks to present fundamental skills and concepts that you will use on the job in any type of networking career. If you are pursuing a CompTIA technical certification path, the CompTIA A+ certification is an excellent first step to take before preparing for the CompTIA Network+ certification. Topics covered: add and remove protocols; change binding order; install network interface cards (NIC); Ping; perform a baseline analysis to determine the state of your network; troubleshoot a malfunctioning NIC; install and remove a service pack from a Windows 2003 server; troubleshoot a malfunctioning cable; troubleshoot a malfunctioning hub; research viruses; backup and restore data; set restrictions on data access; install Windows 2003 Advanced Server; configure DHCP; configure DNS and WINS; create an LMHOSTS and HOSTS files; troubleshoot connectivity. Outcomes: • Understand the layers of the OSI model and how data transfers between layers. • Identify IP addressing classes and understand subnets and subnet masks. • Identify other protocols such as IPX/SPX and AppleTalk. • Demonstrate changing the binding order of protocols. • Determine Network Operating System (NOS) requirements. • Identify networking services such as DHCP, DNS and WINS. • Install and configure a Windows NT peer-topeer Network. • Install and configure a Windows 2000 network. • Install and configure a Novell Network. • Install and configure a Red Hat Linux network. • Discuss practical issues related to troubleshooting. • Develop a methodical troubleshooting approach to identify and solve a problem involving a Web client. • Investigate potential problems caused by DNS servers. • Identify the solutions provided by the networking companies. • Describe the steps involved in upgrading network operating system software. • Describe the steps involved in adding or upgrading networking hardware. • Discuss the pros and cons of making changes to the network. • Describe the method to upgrade a LAN from 10BaseT to 100BaseT.
IT Essentials for PC Support Technicians Prerequisite: Computer Literacy. This hands-on lab course covers the fundamentals of PC technology, networking and security, and also provides an introduction to advanced computer support concepts. Participants who complete this course will be able to describe the internal components of a computer, assemble a computer system, install an operating system, and troubleshoot using system tools and diagnostic software. A combination of hands-on labs and virtual laptop and virtual desktop learning tools help students develop critical thinking and complex problem-solving skills. Cisco Packet Tracer simulationbased learning activities used in the course promote the exploration of network and networking security concepts and allow students to experiment with network behavior. CompTIA A+ PC Support Technician exam objectives are covered. Participant is only certified by virtue of taking and passing both CompTIA exams. Outcomes: • Define information technology (IT) and describe the components of a personal computer. • Describe how to protect self, equipment, and the environment from accidents, damage, and contamination. • Perform a step-by-step assembly of a desktop computer and install and navigate an operating system. • Explain and perform preventive maintenance. • Explain the steps of the troubleshooting process and perform basic troubleshooting. • Upgrade or replace components of a laptop, printer, or scanner based on customer needs. • Configure computers to attach to an existing network. • Implement basic physical and software security principles. • Apply good communications skills and professional behavior while working with customers. • Assess customer needs, analyze possible configurations, and provide solutions or recommendations for hardware, operating systems, networking and security. Note: Official curriculum, Cisco lab online access and tool kit provided. $995
CEU: 4.2
HRS: 42
#17965 Jan 28 - Mar 3
UTC - 226 8:30 a.m. - 4:00 p.m.
S Staff
#17406 Apr 3 - Apr 12
UTC - 226 8:30 a.m. - 4:30 p.m.
T W TH Staff
ZMCP 1095
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